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HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldnât be easier: simply enter their details using the form below and weâll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, youâll receive your STELLA PULSE DEMO REQUEST Build Scale. Reward customers with in-kind value instead of cash per shop, enabling you to dramatically increase the scale of your mystery shopping program and HOW WILLIAMS-SONOMA LEVERAGES STELLA CONNECT TO OPTIMIZE To find out how Stella Connect can transform your front-line team performance and deliver positive ROI, get in touch today: contact@stellaservice.com / 212.366.1483 Since its launch this service recovery program has delivered a significant uptick in overall HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
TRAVELZOO CASE STUDY Travelzoo is the Internetâs leading publisher of travel, entertainment and local deals. The company has more than 28 million members in North America, Europe, and Asia Pacific and a global audience of more than 100 million leisure travelers. With a reputation as a trusted source of quality and value, Travelzoo knows itâs thequality of the
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldnât be easier: simply enter their details using the form below and weâll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, youâll receive your STELLA PULSE DEMO REQUEST Build Scale. Reward customers with in-kind value instead of cash per shop, enabling you to dramatically increase the scale of your mystery shopping program and HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
HOW WILLIAMS-SONOMA LEVERAGES STELLA CONNECT TO OPTIMIZE To find out how Stella Connect can transform your front-line team performance and deliver positive ROI, get in touch today: contact@stellaservice.com / 212.366.1483 Since its launch this service recovery program has delivered a significant uptick in overall OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
AUTOMATED AND TEMPLATED EMAIL RESPONSES Automated and Templated Email Responses How to make email an effective part of your service strategy Access a webinar recording that provides insights into automated and templated email responses. HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. HOW REVZILLA USES REAL-TIME CUSTOMER FEEDBACK TO IMPROVE www.stellaservice.comconnect More focused monthly reviews: During monthly âGeek Speaks,â managers sit down with individual Gear Geeks and use Stella Connectâs Trends dashboard to SHOPTIQUES.COM DRIVES SALES AND CUSTOMER ENGAGEMENT WITH Shoptiques.com Drives Sales and Customer Engagement with Stella Connect JET.COM & STELLA CONNECT 2016SHOPTIQUES & STELLA CONNECT 2016 Shoptiques.com is an online destination that connects shoppers M&S DRIVES TEAM ENGAGEMENT WITH STELLA CONNECT STELLASERICE.COMSTELLACONNECT 1 M&S Drives Team Engagement With Stella Connect Marks & Spencer (M&S) is an international, multi-channelretailer that
SWANSON HEALTH PRODUCTS USES STELLA CONNECT TO MONITOR AND STS.MSTffT 1 Swanson Health Products Uses Stella Connect to Monitor and Motivate Outsourced Contact Center Team Swanson Health Products (SHP) is a leading online and catalog CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldnât be easier: simply enter their details using the form below and weâll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, youâll receive your STELLA PULSE DEMO REQUEST Build Scale. Reward customers with in-kind value instead of cash per shop, enabling you to dramatically increase the scale of your mystery shopping program and HOW WILLIAMS-SONOMA LEVERAGES STELLA CONNECT TO OPTIMIZE To find out how Stella Connect can transform your front-line team performance and deliver positive ROI, get in touch today: contact@stellaservice.com / 212.366.1483 Since its launch this service recovery program has delivered a significant uptick in overall HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
TRAVELZOO CASE STUDY Travelzoo is the Internetâs leading publisher of travel, entertainment and local deals. The company has more than 28 million members in North America, Europe, and Asia Pacific and a global audience of more than 100 million leisure travelers. With a reputation as a trusted source of quality and value, Travelzoo knows itâs thequality of the
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldnât be easier: simply enter their details using the form below and weâll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, youâll receive your STELLA PULSE DEMO REQUEST Build Scale. Reward customers with in-kind value instead of cash per shop, enabling you to dramatically increase the scale of your mystery shopping program and HOW WILLIAMS-SONOMA LEVERAGES STELLA CONNECT TO OPTIMIZE To find out how Stella Connect can transform your front-line team performance and deliver positive ROI, get in touch today: contact@stellaservice.com / 212.366.1483 Since its launch this service recovery program has delivered a significant uptick in overall HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
TRAVELZOO CASE STUDY Travelzoo is the Internetâs leading publisher of travel, entertainment and local deals. The company has more than 28 million members in North America, Europe, and Asia Pacific and a global audience of more than 100 million leisure travelers. With a reputation as a trusted source of quality and value, Travelzoo knows itâs thequality of the
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
AUTOMATED AND TEMPLATED EMAIL RESPONSES Automated and Templated Email Responses How to make email an effective part of your service strategy Access a webinar recording that provides insights into automated and templated email responses. HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. HOW REVZILLA USES REAL-TIME CUSTOMER FEEDBACK TO IMPROVE www.stellaservice.comconnect More focused monthly reviews: During monthly âGeek Speaks,â managers sit down with individual Gear Geeks and use Stella Connectâs Trends dashboard to SHOPTIQUES.COM DRIVES SALES AND CUSTOMER ENGAGEMENT WITH Shoptiques.com Drives Sales and Customer Engagement with Stella Connect JET.COM & STELLA CONNECT 2016SHOPTIQUES & STELLA CONNECT 2016 Shoptiques.com is an online destination that connects shoppers M&S DRIVES TEAM ENGAGEMENT WITH STELLA CONNECT STELLASERICE.COMSTELLACONNECT 1 M&S Drives Team Engagement With Stella Connect Marks & Spencer (M&S) is an international, multi-channelretailer that
SWANSON HEALTH PRODUCTS USES STELLA CONNECT TO MONITOR AND STS.MSTffT 1 Swanson Health Products Uses Stella Connect to Monitor and Motivate Outsourced Contact Center Team Swanson Health Products (SHP) is a leading online and catalog CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. NORTH FORK MYSTERY SHOPPING REFERRAL Referring friends couldnât be easier: simply enter their details using the form below and weâll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, youâll receive your $10 gift card. STELLA PULSE DEMO REQUEST Build Scale. Reward customers with in-kind value instead of cash per shop, enabling you to dramatically increase the scale of your mystery shopping program and HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
HOW WILLIAMS-SONOMA LEVERAGES STELLA CONNECT TO OPTIMIZE To find out how Stella Connect can transform your front-line team performance and deliver positive ROI, get in touch today: contact@stellaservice.com / 212.366.1483 Since its launch this service recovery program has delivered a significant uptick in overall TRAVELZOO CASE STUDY Driving Member Acquisition and Sales The social sharing feature built into Stella Connect has helped turn Travelzoo customers into valuable brand ambassadors and has resulted in thousands of free social media impressions. By including a promotional offer as part of the suggested social sharing language, Travelzoo has been able to turn these social impressions into measurable results. OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. NORTH FORK MYSTERY SHOPPING REFERRAL Referring friends couldnât be easier: simply enter their details using the form below and weâll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, youâll receive your $10 gift card. STELLA PULSE DEMO REQUEST Build Scale. Reward customers with in-kind value instead of cash per shop, enabling you to dramatically increase the scale of your mystery shopping program and HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
HOW WILLIAMS-SONOMA LEVERAGES STELLA CONNECT TO OPTIMIZE To find out how Stella Connect can transform your front-line team performance and deliver positive ROI, get in touch today: contact@stellaservice.com / 212.366.1483 Since its launch this service recovery program has delivered a significant uptick in overall TRAVELZOO CASE STUDY Driving Member Acquisition and Sales The social sharing feature built into Stella Connect has helped turn Travelzoo customers into valuable brand ambassadors and has resulted in thousands of free social media impressions. By including a promotional offer as part of the suggested social sharing language, Travelzoo has been able to turn these social impressions into measurable results. OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
AUTOMATED AND TEMPLATED EMAIL RESPONSES Automated and Templated Email Responses How to make email an effective part of your service strategy Access a webinar recording that provides insights into automated and templated email responses. HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. HOW REVZILLA USES REAL-TIME CUSTOMER FEEDBACK TO IMPROVE www.stellaservice.comconnect More focused monthly reviews: During monthly âGeek Speaks,â managers sit down with individual Gear Geeks and use Stella Connectâs Trends dashboard to SHOPTIQUES.COM DRIVES SALES AND CUSTOMER ENGAGEMENT WITH Shoptiques.com Drives Sales and Customer Engagement with Stella Connect JET.COM & STELLA CONNECT 2016SHOPTIQUES & STELLA CONNECT 2016 Shoptiques.com is an online destination that connects shoppers M&S DRIVES TEAM ENGAGEMENT WITH STELLA CONNECT STELLASERICE.COMSTELLACONNECT 1 M&S Drives Team Engagement With Stella Connect Marks & Spencer (M&S) is an international, multi-channelretailer that
SWANSON HEALTH PRODUCTS USES STELLA CONNECT TO MONITOR AND STS.MSTffT 1 Swanson Health Products Uses Stella Connect to Monitor and Motivate Outsourced Contact Center Team Swanson Health Products (SHP) is a leading online and catalog CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording youâll learn how to supercharge your current live chat offering. Specifically, youâll learn: What the current chat NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldnât be easier: simply enter their details using the form below and weâll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, youâll receive your HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording youâll learn how to supercharge your current live chat offering. Specifically, youâll learn: What the current chat NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldnât be easier: simply enter their details using the form below and weâll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, youâll receive your HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording youâll learn how to supercharge your current live chat offering. Specifically, youâll learn: What the current chat WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. AUTOMATED AND TEMPLATED EMAIL RESPONSES Automated and Templated Email Responses How to make email an effective part of your service strategy Access a webinar recording that provides insights into automated and templated email responses. HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
HOW WILLIAMS-SONOMA LEVERAGES STELLA CONNECT TO OPTIMIZE To find out how Stella Connect can transform your front-line team performance and deliver positive ROI, get in touch today: contact@stellaservice.com / 212.366.1483 Since its launch this service recovery program has delivered a significant uptick in overall M&S DRIVES TEAM ENGAGEMENT WITH STELLA CONNECT STELLASERICE.COMSTELLACONNECT 1 M&S Drives Team Engagement With Stella Connect Marks & Spencer (M&S) is an international, multi-channelretailer that
UNCOMMONGOODS USES STELLA CONNECT TO DRIVE EMPLOYEE UncommonGoods Uses Stella Connect to Drive Employee Engagement and Motivation jet.com & stella connect 2016 In addition to providing a remarkable shopping experience for UNCOMMONGOODS AND STELLA CONNECT STSC.CSTCCT 1 UncommonGoods and Stella Connect UncommonGoods is an online marketplace connecting makers and their creations with individuals looking for truly special goods. SWANSON HEALTH PRODUCTS USES STELLA CONNECT TO MONITOR AND STS.MSTffT 1 Swanson Health Products Uses Stella Connect to Monitor and Motivate Outsourced Contact Center Team Swanson Health Products (SHP) is a leading online and catalog SEASONAL TRENDS IN CUSTOMER CARE AND FULFILLMENT Seasonal Trends in Customer Care and Fulfillment StellaService analysts conducted three separate studies across Customer Care and Fulfillment to measure service LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording youâll learn how to supercharge your current live chat offering. Specifically, youâll learn: What the current chat NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldnât be easier: simply enter their details using the form below and weâll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, youâll receive your HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to LEVERAGE SELF-SERVICE TOOLS TO REDUCE CUSTOMER CONTACTS Using Self-Service Tactics to Reduce Customer Contacts Access this webinar recording to learn how to leverage self-service tools to reduce customer contacts without negatively impacting customer experience. Among the key takeaways youâll learn from this data richwebinar are:
HOW TO USE TEXTING TO IMPROVE YOUR CUSTOMER SERVICE Best Practices For Texting In Customer Service How to make texting an effective part of your service strategy Get insights into texting as a channel for your customer service team. JET'S SECRET WEAPON FOR IMPROVING CUSTOMER SERVICE Jet.com Takes Off With Stella Connect Jet launched in 2015 with a mission to make online shopping more transparent and efficient. In addition to offering the broadest suite of products at the most competitive prices, Jet is also laser focused on delivering best-in-class customer service. HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording youâll learn how to supercharge your current live chat offering. Specifically, youâll learn: What the current chat NORTH FORK MYSTERY SHOPPING REFERRAL Refer them to North Fork Research and earn yourself a $10 gift card. Referring friends couldnât be easier: simply enter their details using the form below and weâll reach out to get them setup as a shopper. Once they sign up and successfully complete their first mystery shop, youâll receive your HOW TO TURN CUSTOMER SERVICE INTO SALES For far too long in the retail industry, sales and service were on opposite sides of the ledger. In-store associates were the revenue drivers, groomed to sell, sell, sell; customer service was simply a cost of doing business, its purpose limited to answering policy HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
OMNI-RETURNS EXPERIENCE REPORT Creating a Seamless Buy Online Return In-Store Experience Buy Online Return In-Store (BORIS) allows shoppers additional convenience and speed while lowering transportation costs and increasing store trafficfor retailers.
WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. CYBER WEEKEND SERVICE RESULTS WEBINAR How Service Teams Performed on Cyber Weekend Prepare for the remainder of the holiday season and assess how your team performed against the industry standard with the results of our annual Cyber Weekend speed stress tests. Come join us for this informative webinar to HOW TO EFFECTIVELY USE LIVE CHAT AS A CUSTOMER SERVICE TOOL How to Most Effectively Leverage Live Chat Across Your Contact Center. Chat is becoming an increasingly important service tool, but presents its own unique set of challenges for service leaders. In this webinar recording youâll learn how to supercharge your current live chat offering. Specifically, youâll learn: What the current chat WEBINAR: UNDERSTANDING ECOMMERCE VS. IN-STORE RETURNS Understanding Ecommerce vs. In-Store Returns In this 30-minute webinar, we cover both ecommerce and in-store returns, making this topic particularly relevant for multi-channel retailers looking to deliver a consistent customer experience. AUTOMATED AND TEMPLATED EMAIL RESPONSES Automated and Templated Email Responses How to make email an effective part of your service strategy Access a webinar recording that provides insights into automated and templated email responses. HOW LANE BRYANT USES DRIVES SALES IN CUSTOMER SERVICE How Lane Bryant Converted Their Contact Center into a Profit Center. In the second installment of our best-in-class webinar series, we cover how Lane Bryant converted their contact center into a profitcenter.
HOW WILLIAMS-SONOMA LEVERAGES STELLA CONNECT TO OPTIMIZE To find out how Stella Connect can transform your front-line team performance and deliver positive ROI, get in touch today: contact@stellaservice.com / 212.366.1483 Since its launch this service recovery program has delivered a significant uptick in overall M&S DRIVES TEAM ENGAGEMENT WITH STELLA CONNECT STELLASERICE.COMSTELLACONNECT 1 M&S Drives Team Engagement With Stella Connect Marks & Spencer (M&S) is an international, multi-channelretailer that
UNCOMMONGOODS USES STELLA CONNECT TO DRIVE EMPLOYEE UncommonGoods Uses Stella Connect to Drive Employee Engagement and Motivation jet.com & stella connect 2016 In addition to providing a remarkable shopping experience for UNCOMMONGOODS AND STELLA CONNECT STSC.CSTCCT 1 UncommonGoods and Stella Connect UncommonGoods is an online marketplace connecting makers and their creations with individuals looking for truly special goods. SWANSON HEALTH PRODUCTS USES STELLA CONNECT TO MONITOR AND STS.MSTffT 1 Swanson Health Products Uses Stella Connect to Monitor and Motivate Outsourced Contact Center Team Swanson Health Products (SHP) is a leading online and catalog SEASONAL TRENDS IN CUSTOMER CARE AND FULFILLMENT Seasonal Trends in Customer Care and Fulfillment StellaService analysts conducted three separate studies across Customer Care and Fulfillment to measure service* Platform
* Capabilities
* Remote WorkforceEffectively manage distributed agents. * Agent EngagementMotivate agents for top performance. * Real-Time QASeamlessly tie customer feedback and QA. * CoachingCoach with real-time feedback and QA. * 1:1 MeetingsEasily organize 1:1 meetings. * CSAT, NPS and CESMeasure the KPIs that matter, at scale. * Rewards and RecognitionPower agent incentives and rewards. * Service RecoveryClose the loop and make things right.* Solutions
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Contact Us _Request_ Demo IMPROVE FRONTLINE TEAM PERFORMANCE EMPOWER AGENTS AND MANAGERS WITH REAL-TIME FEEDBACK, COACHING, AND QA TO CREATE GREAT CUSTOMER EXPERIENCES.Request Demo
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STELLA CONNECT EMPOWERS FRONTLINE TEAMS TO PERFORM AT THEIR BEST Stella Connect is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. CUSTOMER FEEDBACK, COACHING, AND QA ARE TYPICALLY DISCONNECTEDâSAVE TIME AND MONEY BY CENTRALIZING THEM IN ONE PLATFORM.Learn More
THE CX MANAGEMENT TOOL YOUR TEAM ACTUALLY LIKES Stella Connect drives agent engagement and performance for both in-house and outsourced customer service teams.Feedback
Coaching
Real-Time QA
Service Recovery
1:1 Meetings
Rewards
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REWARDS
Use customers to power reward, recognition and incentive programs for your agents. Because good feedback should always be rewarding.Learn More
CUSTOMER FEEDBACK
Give agents real-time visibility into their performance to keep them motivated and engaged.Learn More
COACHING
Empower team leaders to deliver in-the-moment agent coaching based on detailed customer feedback.Learn More
REAL-TIME QA
Launch QA reviews off real-time customer feedback to make your program more holistic and representative of actual agent performance.Learn More
SERVICE RECOVERY
Create automated workflows that help you instantly make things right with customers after negative service experiences.Learn More
1:1 MEETINGS
Harness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents.Learn More
REWARDS
Use customers to power reward, recognition and incentive programs for your agents. Because good feedback should always be rewarding.Learn More
CUSTOMER FEEDBACK
Give agents real-time visibility into their performance to keep them motivated and engaged.Learn More
COACHING
Empower team leaders to deliver in-the-moment agent coaching based on detailed customer feedback.Learn More
REAL-TIME QA
Launch QA reviews off real-time customer feedback to make your program more holistic and representative of actual agent performance.Learn More
SERVICE RECOVERY
Create automated workflows that help you instantly make things right with customers after negative service experiences.Learn More
1:1 MEETINGS
Harness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents.Learn More
REWARDS
Use customers to power reward, recognition and incentive programs for your agents. Because good feedback should always be rewarding.Learn More
Next
* Feedback
CUSTOMER FEEDBACK
Give agents real-time visibility into their performance to keep them motivated and engaged.Learn More
* Coaching
COACHING
Empower team leaders to deliver in-the-moment agent coaching based on detailed customer feedback.Learn More
* Real-Time QA
REAL-TIME QA
Launch QA reviews off real-time customer feedback to make your program more holistic and representative of actual agent performance.Learn More
* Service Recovery
SERVICE RECOVERY
Create automated workflows that help you instantly make things right with customers after negative service experiences.Learn More
* 1:1 Meetings
1:1 MEETINGS
Harness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents.Learn More
* Rewards
REWARDS
Use customers to power reward, recognition and incentive programs for your agents. Because good feedback should always be rewarding.Learn More
OUR CLIENTS SAY IT ALL At Stella Connect, we help brands build happier, higher performingfront line teams.
âStella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers.â
Marc Lore, CEO, Walmart.comLearn More
âWith Stella Connect, we can pinpoint actionable bits of feedback that our team leaders can use in one-on-one meetings to push our Event Experts to get better and better.âLearn More
Agent Engagement
How SeatGeek
Uses Stella Connect to Measure and Inspire its Front-line TeamRachel Bolsu
STELLA CONNECT DRIVES IMMEDIATE BUSINESS IMPACT Stella Connect pays for itself, you do the math: REDUCE AGENT ATTRITION More motivated and empowered agents will stick around for longer, reducing the expense and disruption of hiring and onboarding new teammembers.
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SCALE TEAMS MORE COST EFFECTIVELY The deep visibility Stella Connect delivers will enable you to increase your agent to team leader ratio meaning you can expand your front-line team without costly manager expenses.Learn more
INCREASE REPEAT PURCHASES People who receive bad service donât stick around, while people who feel the love can become customers for life. Stella enables you to improve your overall service performance and make things right after subpar interactions.Learn more
INTRIGUED? WE HOPED YOU MIGHT BE. Find out how Stella Connect can transform your service operation.Startups SMB
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* Solutions
* For Agents
* For Team Leaders
* For QA Managers
* For Executives
* For Startups
* For Enterprise
* For BPOs
* For SMBs
* Why Stella
* Visibility Into Performance * Improve Customer Satisfaction* Scale Efficiently
* Reduce Attrition
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