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WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies.OUR EXECUTIVE TEAM
Andrew Potter, Chief Executive. Responsible for: Overall leadership of the Hastoe Group, governance and strategy. Leading the Executive Team. Communications and external affairs. Andrew joined Hastoe in May 2018. He has worked in social housing for 30 years with his career starting as a housing trainee at Waveney District Council. FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. CURRENT VACANCIES AT HASTOE Current vacancies for job opportunities at Hastoe. Didn't find what you were looking for? Please check back again soon. In the meantime, you can find out more about us REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. WIDEGATES - HASTOE GROUP Number of homes: 10. 8 for rent. 2 for shared ownership. All ten homes will be prioritised for people with a local connection to Widegates such as those working in the village, those with close family in the area, or those who previously lived there but had to move out because of a lack of affordable housing. Schedule of works. APPLY FOR OUR COMMUNITY GRANT The grant is open to applications throughout the year and is awarded at Hastoe’s discretion, subject to availability of funds. To apply, please complete our Community Grant application form. Completed forms should be emailed to hmrussell@hastoe.com or posted to: Helen Russell, Hastoe Housing Association, HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities. HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer.WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies.OUR EXECUTIVE TEAM
Andrew Potter, Chief Executive. Responsible for: Overall leadership of the Hastoe Group, governance and strategy. Leading the Executive Team. Communications and external affairs. Andrew joined Hastoe in May 2018. He has worked in social housing for 30 years with his career starting as a housing trainee at Waveney District Council. FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. CURRENT VACANCIES AT HASTOE Current vacancies for job opportunities at Hastoe. Didn't find what you were looking for? Please check back again soon. In the meantime, you can find out more about us REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. WIDEGATES - HASTOE GROUP Number of homes: 10. 8 for rent. 2 for shared ownership. All ten homes will be prioritised for people with a local connection to Widegates such as those working in the village, those with close family in the area, or those who previously lived there but had to move out because of a lack of affordable housing. Schedule of works. APPLY FOR OUR COMMUNITY GRANT The grant is open to applications throughout the year and is awarded at Hastoe’s discretion, subject to availability of funds. To apply, please complete our Community Grant application form. Completed forms should be emailed to hmrussell@hastoe.com or posted to: Helen Russell, Hastoe Housing Association, HASTOE NEW-BUILD STANDARD Water consumption. Current building regulations require a water consumption standard of 125 litres per person per day with an optional requirement for water efficiency of 110 litres. The Hastoe New-Build Standard demands that all properties are designed to achieve water usage of 90 litres. Contractors are required to utilise water saving MAKE A COMPLAINT TO HASTOE You can make a complaint in a number of ways: By completing the online form below; Contacting us by phone, text message, email or letter ; Through the MyHastoe portal; Face to face; Through a third party such as an MP, councillor, advocate, friend or family member. INFORMATION FOR NEW HASTOE TENANTS New tenants. As your landlord, Hastoe is responsible for managing your property. We work closely with our partners to make sure that our services are of a high standard and good value for money. When you move in please take some time to read through the information on this page to familiarise yourself with the services we provide, along withCORPORATE PLAN
Corporate plan. Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes. To provide residents with a quality customer service. To be an excellentemployer.
SHARED OWNERS OF HASTOE HOMES Selling your shared ownership home. You can choose to sell your share at any time, but your shared ownership home must be advertised for sale through Hastoe in the first instance. As per your lease, Hastoe has a set time period to find a buyer for your share. We will do our very best to find you a buyer quickly by marketing your home on ourREPORT A REPAIR
If your repair is an emergency, please call us or the out-of-hours number instead. By telephone. To report a repair over the phone please call the Hastoe Hub on. 0300 123 2250. Opening times: 9am – 5pm, Monday to Friday. Please have as much information as possible ready before you call. You will be asked to describe the problem and let us PAMBER - HASTOE GROUP Number of homes: 12. 7 for rent. 5 for shared ownership. All twelve homes will be prioritised for people with a local connection to Pamber such as those working in the parish, those with close family in the area, or those who previously lived there but had to move out because of a lack of affordable housing. Schedule of works. MOVING ON FROM YOUR HASTOE HOME A mutual exchange is when two or more tenants, from a housing association or local authority, swap homes by legally assigning their tenancies to each other. This means that you pass on your tenancy to the person moving into your home and take over their tenancy for their home. You must make sure that you have read the tenancy that you willbe
APPLY FOR OUR COMMUNITY GRANT The grant is open to applications throughout the year and is awarded at Hastoe’s discretion, subject to availability of funds. To apply, please complete our Community Grant application form. Completed forms should be emailed to hmrussell@hastoe.com or posted to: Helen Russell, Hastoe Housing Association, REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities. HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer.WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies.CORPORATE PLAN
Corporate plan. Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes. To provide residents with a quality customer service. To be an excellentemployer.
FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. COMMUNITY CONSULTATIONS Make a payment. Report a repair. Register for MyHastoe. Make a complaint. Online contact form. Report antisocial behaviour. Share your feedback. Search. Home. PAMBER - HASTOE GROUP Number of homes: 12. 7 for rent. 5 for shared ownership. All twelve homes will be prioritised for people with a local connection to Pamber such as those working in the parish, those with close family in the area, or those who previously lived there but had to move out because of a lack of affordable housing. Schedule of works. REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities. HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer.WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies.CORPORATE PLAN
Corporate plan. Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes. To provide residents with a quality customer service. To be an excellentemployer.
FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. COMMUNITY CONSULTATIONS Make a payment. Report a repair. Register for MyHastoe. Make a complaint. Online contact form. Report antisocial behaviour. Share your feedback. Search. Home. PAMBER - HASTOE GROUP Number of homes: 12. 7 for rent. 5 for shared ownership. All twelve homes will be prioritised for people with a local connection to Pamber such as those working in the parish, those with close family in the area, or those who previously lived there but had to move out because of a lack of affordable housing. Schedule of works. REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need toWORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies. HOW TO PAY YOUR RENT TO HASTOE At a post office. You can pay your rent at a post office using a Hastoe swipe card with either cash or a debit or credit card. To order a swipe card contact us or order one online via the resident portal MyHastoe. Find your nearest Post Office. INFORMATION FOR NEW HASTOE TENANTS New tenants. As your landlord, Hastoe is responsible for managing your property. We work closely with our partners to make sure that our services are of a high standard and good value for money. When you move in please take some time to read through the information on this page to familiarise yourself with the services we provide, along with MAKE A COMPLAINT TO HASTOE You can make a complaint in a number of ways: By completing the online form below; Contacting us by phone, text message, email or letter ; Through the MyHastoe portal; Face to face; Through a third party such as an MP, councillor, advocate, friend or family member. COMMUNITY CONSULTATIONS Make a payment. Report a repair. Register for MyHastoe. Make a complaint. Online contact form. Report antisocial behaviour. Share your feedback. Search. Home. SOUTHWOLD - HASTOE GROUP Southwold’s iconic cottage hospital was built and funded by local people almost 120 years ago. As a listed building, great care will be taken during the works to restore as many of the original features as possible, with plans for the Edwardian façade to be returned to its former glory. The development will include a creative community hubCOMPLAINTS POLICY
You can make a complaint in a number of ways: Contacting us by phone, text message, email or letter. By completing our online complaints form. Through the online resident portal MyHastoe. Face to face. Through a third party such as an MP, councillor, advocate, friend or family member. The complainant will need to give permission in mostPOWERSTOCK, DORSET
The Powerstock and District CLT was set up in 2012 with the aim of transforming the site, previously a builder’s scrap yard, into more affordable housing for local people. They bought the land from the trustees of Admiral Sir V A C Crutchley’s Will Trust and leased it to Hastoe to develop and manage the homes on their behalf. REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to APPLY FOR OUR COMMUNITY GRANT The grant is open to applications throughout the year and is awarded at Hastoe’s discretion, subject to availability of funds. To apply, please complete our Community Grant application form. Completed forms should be emailed to hmrussell@hastoe.com or posted to: Helen Russell, Hastoe Housing Association, HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities. HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer.WORKING AT HASTOE
Get to know us. We're a housing association who owns and manages over 7,500 homes across rural areas in the south of England. We build homes that our communities can take pride in, and provide high-quality services for all our customers. FINANCIAL PERFORMANCE AND STATEMENTS The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplus generated from property sales, being £0.5m lower than in the previous year.OUR EXECUTIVE TEAM
Responsible for: Overall leadership of the Hastoe Group, governance and strategy Leading the Executive Team Communications and external affairs. Andrew joined Hastoe in May 2018.CORPORATE PLAN
Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes.ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. PAMBER - HASTOE GROUP We are building 12 new homes at Pamber in Hampshire. Number of homes: 12. 7 for rent; 5 for shared ownership; All twelve homes will be prioritised for people with a local connection to Pamber such as those working in the parish, those with close family in the area, or those who previously lived there but had to move out because of a lack ofaffordable housing.
REPAIRS TO YOUR HASTOE HOME Repairs are considered an ‘emergency’ where there is either a risk to someone’s life or a risk of serious injury if not repaired immediately, including repairs that cannot wait until the nextmorning.
REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities. HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer.WORKING AT HASTOE
Get to know us. We're a housing association who owns and manages over 7,500 homes across rural areas in the south of England. We build homes that our communities can take pride in, and provide high-quality services for all our customers. FINANCIAL PERFORMANCE AND STATEMENTS The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplus generated from property sales, being £0.5m lower than in the previous year.OUR EXECUTIVE TEAM
Responsible for: Overall leadership of the Hastoe Group, governance and strategy Leading the Executive Team Communications and external affairs. Andrew joined Hastoe in May 2018.CORPORATE PLAN
Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes.ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. PAMBER - HASTOE GROUP We are building 12 new homes at Pamber in Hampshire. Number of homes: 12. 7 for rent; 5 for shared ownership; All twelve homes will be prioritised for people with a local connection to Pamber such as those working in the parish, those with close family in the area, or those who previously lived there but had to move out because of a lack ofaffordable housing.
REPAIRS TO YOUR HASTOE HOME Repairs are considered an ‘emergency’ where there is either a risk to someone’s life or a risk of serious injury if not repaired immediately, including repairs that cannot wait until the nextmorning.
REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to HOW TO PAY YOUR RENT TO HASTOE The easiest way for you to pay is to set up a regular Direct Debit. Please contact us to set up your Direct Debit over the phone with the Hastoe Hub. Alternatively, REPAIRS TO YOUR HASTOE HOME Repairs are considered an ‘emergency’ where there is either a risk to someone’s life or a risk of serious injury if not repaired immediately, including repairs that cannot wait until the nextmorning.
INFORMATION FOR NEW HASTOE TENANTS When you first move into your Hastoe home, please take some time to read through the information for new tenants about the services we provide, along with your rights and responsibilities.ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. MAKE A COMPLAINT TO HASTOE You can make a complaint in a number of ways: By completing the online form below; Contacting us by phone, text message, email or letter ; Through the MyHastoe portal; Face to face; Through a third party such as an MP, councillor, advocate, friend or family member. SOUTHWOLD - HASTOE GROUP Southwold’s iconic cottage hospital was built and funded by local people almost 120 years ago. As a listed building, great care will be taken during the works to restore as many of the original features as possible, with plans for the Edwardian façade to be returned to itsformer glory.
POWERSTOCK, DORSET
Hastoe Housing Association built 8 new homes at Powerstock, Dorset, inFebruary 2019.
COMPLAINTS POLICY
When things go wrong we want to try to put them right as quickly as possible. We see complaints as an opportunity to learn and improve ourservice.
LAVENHAM, SUFFOLK
This development was built on a former gritting depot. The site was purchased by Lavenham Community Land Trust for £1 and leased to Hastoe for 125 years to develop and manage the homes on their behalf. REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities. HOW TO CONTACT HASTOE 0345 266 6527. Opening times: 5pm – 9am, Monday to Friday, weekends and bank holidays. Please only ring the emergency out-of-hours number if it is absolutely necessary – for example if there is a risk of loss of life, serious injury or severe damage to the property and HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer.WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies. BUY A HOME WITH HASTOE Hastoe is proud to support HOLD, a Government-approved shared ownership model that gives people with disabilities, who rely on benefits for their income, the opportunity to buy a home of their own. The model has been in place since 1997 and has helped lots of FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
CORPORATE PLAN
Corporate plan. Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes. To provide residents with a quality customer service. To be an excellentemployer.
OUR EXECUTIVE TEAM
Andrew Potter, Chief Executive. Responsible for: Overall leadership of the Hastoe Group, governance and strategy. Leading the Executive Team. Communications and external affairs. Andrew joined Hastoe in May 2018. He has worked in social housing for 30 years with his career starting as a housing trainee at Waveney District Council.COMPLAINTS POLICY
You can make a complaint in a number of ways: Contacting us by phone, text message, email or letter. By completing our online complaints form. Through the online resident portal MyHastoe. Face to face. Through a third party such as an MP, councillor, advocate, friend or family member. The complainant will need to give permission in most DEALING WITH ANTISOCIAL BEHAVIOUR Antisocial behaviour is classed as any behaviour that causes or is likely to cause harassment, alarm or distress. It can range from low level persistent nuisance to serious violence. It includes all behaviour that harms residents’ quality of life in and around theirhomes
HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities. HOW TO CONTACT HASTOE 0345 266 6527. Opening times: 5pm – 9am, Monday to Friday, weekends and bank holidays. Please only ring the emergency out-of-hours number if it is absolutely necessary – for example if there is a risk of loss of life, serious injury or severe damage to the property and HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer.WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies. BUY A HOME WITH HASTOE Hastoe is proud to support HOLD, a Government-approved shared ownership model that gives people with disabilities, who rely on benefits for their income, the opportunity to buy a home of their own. The model has been in place since 1997 and has helped lots of FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
CORPORATE PLAN
Corporate plan. Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes. To provide residents with a quality customer service. To be an excellentemployer.
OUR EXECUTIVE TEAM
Andrew Potter, Chief Executive. Responsible for: Overall leadership of the Hastoe Group, governance and strategy. Leading the Executive Team. Communications and external affairs. Andrew joined Hastoe in May 2018. He has worked in social housing for 30 years with his career starting as a housing trainee at Waveney District Council.COMPLAINTS POLICY
You can make a complaint in a number of ways: Contacting us by phone, text message, email or letter. By completing our online complaints form. Through the online resident portal MyHastoe. Face to face. Through a third party such as an MP, councillor, advocate, friend or family member. The complainant will need to give permission in most DEALING WITH ANTISOCIAL BEHAVIOUR Antisocial behaviour is classed as any behaviour that causes or is likely to cause harassment, alarm or distress. It can range from low level persistent nuisance to serious violence. It includes all behaviour that harms residents’ quality of life in and around theirhomes
BUY A HOME WITH HASTOE Hastoe is proud to support HOLD, a Government-approved shared ownership model that gives people with disabilities, who rely on benefits for their income, the opportunity to buy a home of their own. The model has been in place since 1997 and has helped lots of HASTOE NEW-BUILD STANDARD Water consumption. Current building regulations require a water consumption standard of 125 litres per person per day with an optional requirement for water efficiency of 110 litres. The Hastoe New-Build Standard demands that all properties are designed to achieve water usage of 90 litres. Contractors are required to utilise water savingREPORT A REPAIR
If your repair is an emergency, please call us or the out-of-hours number instead. By telephone. To report a repair over the phone please call the Hastoe Hub on. 0300 123 2250. Opening times: 9am – 5pm, Monday to Friday. Please have as much information as possible ready before you call. You will be asked to describe the problem and let us INFORMATION FOR NEW HASTOE TENANTS New tenants. As your landlord, Hastoe is responsible for managing your property. We work closely with our partners to make sure that our services are of a high standard and good value for money. When you move in please take some time to read through the information on this page to familiarise yourself with the services we provide, along with MAKE A COMPLAINT TO HASTOE You can make a complaint in a number of ways: By completing the online form below; Contacting us by phone, text message, email or letter ; Through the MyHastoe portal; Face to face; Through a third party such as an MP, councillor, advocate, friend or family member. SOUTHWOLD - HASTOE GROUP Southwold’s iconic cottage hospital was built and funded by local people almost 120 years ago. As a listed building, great care will be taken during the works to restore as many of the original features as possible, with plans for the Edwardian façade to be returned to its former glory. The development will include a creative community hub REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. PAMBER - HASTOE GROUP Number of homes: 12. 7 for rent. 5 for shared ownership. All twelve homes will be prioritised for people with a local connection to Pamber such as those working in the parish, those with close family in the area, or those who previously lived there but had to move out because of a lack of affordable housing. Schedule of works. DEALING WITH ANTISOCIAL BEHAVIOUR Antisocial behaviour is classed as any behaviour that causes or is likely to cause harassment, alarm or distress. It can range from low level persistent nuisance to serious violence. It includes all behaviour that harms residents’ quality of life in and around theirhomes
POWERSTOCK, DORSET
The Powerstock and District CLT was set up in 2012 with the aim of transforming the site, previously a builder’s scrap yard, into more affordable housing for local people. They bought the land from the trustees of Admiral Sir V A C Crutchley’s Will Trust and leased it to Hastoe to develop and manage the homes on their behalf. HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities. HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer.WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies.CORPORATE PLAN
Corporate plan. Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes. To provide residents with a quality customer service. To be an excellentemployer.
FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. SOUTHWOLD - HASTOE GROUP Southwold’s iconic cottage hospital was built and funded by local people almost 120 years ago. As a listed building, great care will be taken during the works to restore as many of the original features as possible, with plans for the Edwardian façade to be returned to its former glory. The development will include a creative community hub REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. PAMBER - HASTOE GROUP Number of homes: 12. 7 for rent. 5 for shared ownership. All twelve homes will be prioritised for people with a local connection to Pamber such as those working in the parish, those with close family in the area, or those who previously lived there but had to move out because of a lack of affordable housing. Schedule of works. REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities. HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer.WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies.CORPORATE PLAN
Corporate plan. Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes. To provide residents with a quality customer service. To be an excellentemployer.
FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. SOUTHWOLD - HASTOE GROUP Southwold’s iconic cottage hospital was built and funded by local people almost 120 years ago. As a listed building, great care will be taken during the works to restore as many of the original features as possible, with plans for the Edwardian façade to be returned to its former glory. The development will include a creative community hub REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. PAMBER - HASTOE GROUP Number of homes: 12. 7 for rent. 5 for shared ownership. All twelve homes will be prioritised for people with a local connection to Pamber such as those working in the parish, those with close family in the area, or those who previously lived there but had to move out because of a lack of affordable housing. Schedule of works. REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to HOW TO PAY YOUR RENT TO HASTOE At a post office. You can pay your rent at a post office using a Hastoe swipe card with either cash or a debit or credit card. To order a swipe card contact us or order one online via the resident portal MyHastoe. Find your nearest Post Office. HASTOE NEW-BUILD STANDARD Water consumption. Current building regulations require a water consumption standard of 125 litres per person per day with an optional requirement for water efficiency of 110 litres. The Hastoe New-Build Standard demands that all properties are designed to achieve water usage of 90 litres. Contractors are required to utilise water saving REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. INFORMATION FOR NEW HASTOE TENANTS New tenants. As your landlord, Hastoe is responsible for managing your property. We work closely with our partners to make sure that our services are of a high standard and good value for money. When you move in please take some time to read through the information on this page to familiarise yourself with the services we provide, along withANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. MAKE A COMPLAINT TO HASTOE You can make a complaint in a number of ways: By completing the online form below; Contacting us by phone, text message, email or letter ; Through the MyHastoe portal; Face to face; Through a third party such as an MP, councillor, advocate, friend or family member. SOUTHWOLD - HASTOE GROUP Southwold’s iconic cottage hospital was built and funded by local people almost 120 years ago. As a listed building, great care will be taken during the works to restore as many of the original features as possible, with plans for the Edwardian façade to be returned to itsformer glory.
POWERSTOCK, DORSET
The Powerstock and District CLT was set up in 2012 with the aim of transforming the site, previously a builder’s scrap yard, into more affordable housing for local people. They bought the land from the trustees of Admiral Sir V A C Crutchley’s Will Trust and leased it to Hastoe to develop and manage the homes on their behalf. REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to DEALING WITH ANTISOCIAL BEHAVIOUR Antisocial behaviour is classed as any behaviour that causes or is likely to cause harassment, alarm or distress. It can range from low level persistent nuisance to serious violence. It includes all behaviour that harms residents’ quality of life in and around theirhomes
HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities. HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer.WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies.CORPORATE PLAN
Corporate plan. Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes. To provide residents with a quality customer service. To be an excellentemployer.
FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. SOUTHWOLD - HASTOE GROUP Southwold’s iconic cottage hospital was built and funded by local people almost 120 years ago. As a listed building, great care will be taken during the works to restore as many of the original features as possible, with plans for the Edwardian façade to be returned to its former glory. The development will include a creative community hub REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. PAMBER - HASTOE GROUP Number of homes: 12. 7 for rent. 5 for shared ownership. All twelve homes will be prioritised for people with a local connection to Pamber such as those working in the parish, those with close family in the area, or those who previously lived there but had to move out because of a lack of affordable housing. Schedule of works. REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities. HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer.WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies.CORPORATE PLAN
Corporate plan. Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes. To provide residents with a quality customer service. To be an excellentemployer.
FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. SOUTHWOLD - HASTOE GROUP Southwold’s iconic cottage hospital was built and funded by local people almost 120 years ago. As a listed building, great care will be taken during the works to restore as many of the original features as possible, with plans for the Edwardian façade to be returned to its former glory. The development will include a creative community hub REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. PAMBER - HASTOE GROUP Number of homes: 12. 7 for rent. 5 for shared ownership. All twelve homes will be prioritised for people with a local connection to Pamber such as those working in the parish, those with close family in the area, or those who previously lived there but had to move out because of a lack of affordable housing. Schedule of works. REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to HOW TO PAY YOUR RENT TO HASTOE At a post office. You can pay your rent at a post office using a Hastoe swipe card with either cash or a debit or credit card. To order a swipe card contact us or order one online via the resident portal MyHastoe. Find your nearest Post Office. HASTOE NEW-BUILD STANDARD Water consumption. Current building regulations require a water consumption standard of 125 litres per person per day with an optional requirement for water efficiency of 110 litres. The Hastoe New-Build Standard demands that all properties are designed to achieve water usage of 90 litres. Contractors are required to utilise water saving REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. INFORMATION FOR NEW HASTOE TENANTS New tenants. As your landlord, Hastoe is responsible for managing your property. We work closely with our partners to make sure that our services are of a high standard and good value for money. When you move in please take some time to read through the information on this page to familiarise yourself with the services we provide, along withANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. MAKE A COMPLAINT TO HASTOE You can make a complaint in a number of ways: By completing the online form below; Contacting us by phone, text message, email or letter ; Through the MyHastoe portal; Face to face; Through a third party such as an MP, councillor, advocate, friend or family member. SOUTHWOLD - HASTOE GROUP Southwold’s iconic cottage hospital was built and funded by local people almost 120 years ago. As a listed building, great care will be taken during the works to restore as many of the original features as possible, with plans for the Edwardian façade to be returned to itsformer glory.
POWERSTOCK, DORSET
The Powerstock and District CLT was set up in 2012 with the aim of transforming the site, previously a builder’s scrap yard, into more affordable housing for local people. They bought the land from the trustees of Admiral Sir V A C Crutchley’s Will Trust and leased it to Hastoe to develop and manage the homes on their behalf. REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to DEALING WITH ANTISOCIAL BEHAVIOUR Antisocial behaviour is classed as any behaviour that causes or is likely to cause harassment, alarm or distress. It can range from low level persistent nuisance to serious violence. It includes all behaviour that harms residents’ quality of life in and around theirhomes
HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities.WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies. HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer. HOW TO CONTACT HASTOE 0345 266 6527. Opening times: 5pm – 9am, Monday to Friday, weekends and bank holidays. Please only ring the emergency out-of-hours number if it is absolutely necessary – for example if there is a risk of loss of life, serious injury or severe damage to the property and FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
CORPORATE PLAN
Corporate plan. Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes. To provide residents with a quality customer service. To be an excellentemployer.
OUR EXECUTIVE TEAM
Andrew Potter, Chief Executive. Responsible for: Overall leadership of the Hastoe Group, governance and strategy. Leading the Executive Team. Communications and external affairs. Andrew joined Hastoe in May 2018. He has worked in social housing for 30 years with his career starting as a housing trainee at Waveney District Council.ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. DEALING WITH ANTISOCIAL BEHAVIOUR Antisocial behaviour is classed as any behaviour that causes or is likely to cause harassment, alarm or distress. It can range from low level persistent nuisance to serious violence. It includes all behaviour that harms residents’ quality of life in and around theirhomes
HASTOE HOUSING ASSOCIATION Hastoe is a rural housing provider, specialising in building sustainable homes for sustainable communities. We own and manage over 7,500 homes across the south of England, helping to meet housing needs in more than 70 local authorities.WORKING AT HASTOE
There are a variety of opportunities at Hastoe, from frontline roles in our Customer Services, Housing or Property teams to corporate support roles in Finance, IT, or HR. We also have a Development and Sales team who build and sell our new homes. Vacancies. HOW TO REGISTER FOR THE MYHASTOE PORTAL Access your Hastoe account online 24 hours a day, 365 days a year. The resident portal, MyHastoe, makes it easy for you to carry out a wide range of activities online at a time that suits you.It’s totally secure, and can be viewed on your phone, tablet or computer. HOW TO CONTACT HASTOE 0345 266 6527. Opening times: 5pm – 9am, Monday to Friday, weekends and bank holidays. Please only ring the emergency out-of-hours number if it is absolutely necessary – for example if there is a risk of loss of life, serious injury or severe damage to the property and FINANCIAL PERFORMANCE AND STATEMENTS Financial performance and statements. The Group generated a surplus for the year of £1.5m (2019: £2.9m) at an operating margin of 37% (2019: 43%). The decline in the surplus is predominately due to the inclusion of a £0.9m provision related to a property requiring extensive fire safety remedial works and a reduction in the surplusgenerated
CORPORATE PLAN
Corporate plan. Our 3-year plan describes our current priorities and sets out five strategic objectives that underpin our work: To build and invest in high-quality and energy-efficient homes. To provide residents with a quality customer service. To be an excellentemployer.
OUR EXECUTIVE TEAM
Andrew Potter, Chief Executive. Responsible for: Overall leadership of the Hastoe Group, governance and strategy. Leading the Executive Team. Communications and external affairs. Andrew joined Hastoe in May 2018. He has worked in social housing for 30 years with his career starting as a housing trainee at Waveney District Council.ANNUAL REPORT
Hastoe's Annual Report to Tenants 2019-20. How we did between 1 April 2019 and 31 March 2020. Size: 563Kb Type: PDF. Download. View online. REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives. DEALING WITH ANTISOCIAL BEHAVIOUR Antisocial behaviour is classed as any behaviour that causes or is likely to cause harassment, alarm or distress. It can range from low level persistent nuisance to serious violence. It includes all behaviour that harms residents’ quality of life in and around theirhomes
HOW TO PAY YOUR RENT TO HASTOE At a post office. You can pay your rent at a post office using a Hastoe swipe card with either cash or a debit or credit card. To order a swipe card contact us or order one online via the resident portal MyHastoe. Find your nearest Post Office. MAKE A COMPLAINT TO HASTOE You can make a complaint in a number of ways: By completing the online form below; Contacting us by phone, text message, email or letter ; Through the MyHastoe portal; Face to face; Through a third party such as an MP, councillor, advocate, friend or family member. INFORMATION FOR NEW HASTOE TENANTS New tenants. As your landlord, Hastoe is responsible for managing your property. We work closely with our partners to make sure that our services are of a high standard and good value for money. When you move in please take some time to read through the information on this page to familiarise yourself with the services we provide, along with REPAIRS TO YOUR HASTOE HOME Hastoe is responsible for carrying out a number of repairs both inside and outside of your home. We will place an order with a contractor or, if necessary, we may arrange for someone to visit your home to assess the problem before placing an order. If it is an emergency, we will ask you to stay at home until the contractor arrives.REPORT A REPAIR
If your repair is an emergency, please call us or the out-of-hours number instead. By telephone. To report a repair over the phone please call the Hastoe Hub on. 0300 123 2250. Opening times: 9am – 5pm, Monday to Friday. Please have as much information as possible ready before you call. You will be asked to describe the problem and let us SOUTHWOLD - HASTOE GROUP Southwold’s iconic cottage hospital was built and funded by local people almost 120 years ago. As a listed building, great care will be taken during the works to restore as many of the original features as possible, with plans for the Edwardian façade to be returned to its former glory. The development will include a creative community hubCOMPLAINTS POLICY
You can make a complaint in a number of ways: Contacting us by phone, text message, email or letter. By completing our online complaints form. Through the online resident portal MyHastoe. Face to face. Through a third party such as an MP, councillor, advocate, friend or family member. The complainant will need to give permission in most PAMBER - HASTOE GROUP Number of homes: 12. 7 for rent. 5 for shared ownership. All twelve homes will be prioritised for people with a local connection to Pamber such as those working in the parish, those with close family in the area, or those who previously lived there but had to move out because of a lack of affordable housing. Schedule of works.POWERSTOCK, DORSET
The Powerstock and District CLT was set up in 2012 with the aim of transforming the site, previously a builder’s scrap yard, into more affordable housing for local people. They bought the land from the trustees of Admiral Sir V A C Crutchley’s Will Trust and leased it to Hastoe to develop and manage the homes on their behalf. REGISTER YOUR INTEREST Register your interest. These homes are being developed to meet the local housing need in Stoke by Nayland. Therefore, to live in one of our new homes you will need to This website uses cookies to help customise your experience. By continuing on this site you are agreeing to their use. To find out more about how we use cookies, and how to manage them, read our privacy and cookie policy. Learn moreGot it!
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CHAT WITH OUR CHIEF EXECUTIVE THIS JUNE Do you have a question or some feedback for our Chief Executive? During our Residents’ Phone Days you can chat one-on-one with ourCEO & senior team.
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YOUR CHANCE TO CHAT TO OUR CEO AND DIRECTORS IS RETURNING THIS JUNE2 June 2021
Chat to our CEO and directors about anything from our contractors to condensation during our Residents’ Phone DaysRead more
WORKS ARE UNDERWAY FOR 14 NEW AFFORDABLE HOMES IN RURAL SUFFOLK20 May 2021
Hastoe and Babergh District Councils have begun construction for 14 new homes across three villages in Suffolk.Read more
RAISING THE BAR ON ENERGY-EFFICIENT, AFFORDABLE RURAL HOMES TO HELP MEET ZERO CARBON TARGETS21 April 2021
We are launching our Hastoe New-Build Standard today, setting out the minimum requirements for all our new homes.Read more
SUPPORTING RURAL COMMUNITIES We work with rural communities across the south of England to provide affordable and sustainable homes for local people.About us
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