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UXPAMAGAZINE.ORG
INNOVATION AND UX: TOWARDS AN ADAPTIVE AND MOTIVE-BASED Innovation and UX: Towards an Adaptive and Motive-Based Approach. Clemens Breuninger, Benjamin Dennig, Sebastian Klein. UX is more than just key performance indicators (KPIs). Yes, they are helpful for standardized testing or measures of satisfaction, but commonly used UX KPIs do not show the whole picture when assessing user needs and 2029: FASHION FUTURISM USER EXPERIENCE MAGAZINE 2029: Fashion Futurism. Patricia J. Flanagan. Futuristic fashions depict the ideologies of the period in history when the fashions were created far more accurately than they manage to predict future fabrication materials or functions. For example, the birth control belts in Aldous Huxley’s 1930 dystopian vision Brave New World areshown in
MEMORY AND ATTENTION: BUILDING EFFECTIVE AND ENGAGINGSEE MORE ONUXPAMAGAZINE.ORG
FROM SCIENCE FICTION TO SCIENCE FACT: HOW DESIGN CANSEE MORE ONUXPAMAGAZINE.ORG
SUSTISFIED? LITTLE-KNOWN SYSTEM USABILITY SCALE FACTS USER The System Usability Scale (SUS) developed by John Brooke in 1986 is the most used questionnaire for measuring perceptions of usability. SUS is composed of ten statements with responses ranging from 1 (strongly disagree) to 5 (strongly agree) (see Figure 1). To generate a SUS score, you first have WHO MAKES A GOOD UX PERSON? RESULTS OF A SURVEY USING THESEE MORE ONUXPAMAGAZINE.ORG
FORMS MANAGEMENT: WHAT FORMS MANAGERS THINK ABOUT USERSEE MORE ONUXPAMAGAZINE.ORG
DESIGNING FOR CHILDREN WITH ADHD: THE SEARCH FORSEE MORE ONUXPAMAGAZINE.ORG
USER EXPERIENCE MAGAZINE Soledad Mari. A review of "Building Design Systems" by Sarrah Vesselov and Taurie Davis, a reference guide on how to create, build, and maintain a design system in the context of an organization. THE PERFECT REPORT: HOW TO WRITE IT SO THAT PEOPLE WANT TOSEE MORE ONUXPAMAGAZINE.ORG
INNOVATION AND UX: TOWARDS AN ADAPTIVE AND MOTIVE-BASED Innovation and UX: Towards an Adaptive and Motive-Based Approach. Clemens Breuninger, Benjamin Dennig, Sebastian Klein. UX is more than just key performance indicators (KPIs). Yes, they are helpful for standardized testing or measures of satisfaction, but commonly used UX KPIs do not show the whole picture when assessing user needs and 2029: FASHION FUTURISM USER EXPERIENCE MAGAZINE 2029: Fashion Futurism. Patricia J. Flanagan. Futuristic fashions depict the ideologies of the period in history when the fashions were created far more accurately than they manage to predict future fabrication materials or functions. For example, the birth control belts in Aldous Huxley’s 1930 dystopian vision Brave New World areshown in
MEMORY AND ATTENTION: BUILDING EFFECTIVE AND ENGAGINGSEE MORE ONUXPAMAGAZINE.ORG
FROM SCIENCE FICTION TO SCIENCE FACT: HOW DESIGN CANSEE MORE ONUXPAMAGAZINE.ORG
SUSTISFIED? LITTLE-KNOWN SYSTEM USABILITY SCALE FACTS USER The System Usability Scale (SUS) developed by John Brooke in 1986 is the most used questionnaire for measuring perceptions of usability. SUS is composed of ten statements with responses ranging from 1 (strongly disagree) to 5 (strongly agree) (see Figure 1). To generate a SUS score, you first have WHO MAKES A GOOD UX PERSON? RESULTS OF A SURVEY USING THESEE MORE ONUXPAMAGAZINE.ORG
FORMS MANAGEMENT: WHAT FORMS MANAGERS THINK ABOUT USERSEE MORE ONUXPAMAGAZINE.ORG
DESIGNING FOR CHILDREN WITH ADHD: THE SEARCH FORSEE MORE ONUXPAMAGAZINE.ORG
CULTURAL PROBES: UNDERSTANDING USERS IN CONTEXT USER One of the latest techniques in the Human Computer Interaction (HCI) community is a data collection mechanism called cultural probes. These were introduced in 1999 by William Gaver, an academic based at the London Royal College of Art, in the publication Interactions.. Since then, cultural probes have been discussed, developed, and used extensively in academic HCI research. SUSTISFIED? LITTLE-KNOWN SYSTEM USABILITY SCALE FACTS USER The System Usability Scale (SUS) developed by John Brooke in 1986 is the most used questionnaire for measuring perceptions of usability. SUS is composed of ten statements with responses ranging from 1 (strongly disagree) to 5 (strongly agree) (see Figure 1). To generate a SUS score, you first have NEGOTIATION: YOU ALREADY DO IT Confidence can be built by determining your “best alternative to a negotiated agreement” (BATNA), a phrase coined by Roger Fisher and William L. Ury to describe the course of action you will take if the current negotiations fail and agreement cannot be reached. A BATNA is a standard by which any arrangement can be measured. US GOVERNMENT UX WORK: CHALLENGES, STRATEGIES, AND GOOD One last resource for US government UX work is the User Experience Community of Practice, an online community to support UX work at all levels of the US government (federal, state, local, and tribal). Because this group is supported by government funds, it is open only to government workers and contractors with government email addresses. HOW WAS IT FOR YOU?: HELPING PEOPLE DESCRIBE THEIR Annotating the word clouds with participant quotes helps convey what people actually meant when they chose the words. Even in this early form, the Look-and-Feel Tool has proven its usefulness to us because: It supports participants’ articulation of their experience. It’s quick and easy to administer. UNDERSTANDING UI DESIGN GUIDELINES (BOOK REVIEW) USER A review of Designing with the Mind in Mind: Simple Guide to Understanding User Interface Design Guideline by Jeff Johnson Morgan Kauffman, 2nd edition. Have you ever needed to defend a design decision or been asked to explain why a design pattern does or does not work? If so, the second edition of Jeff Johnson’s book Designing with the Mind in Mind likely contains an explanation based on TRACKING USER BEHAVIOR WITH BIG DATA: A MODEL FOR A number of factors affect the success of a product, such as whether or not it fulfills user needs, market opportunities, cost, functionality, technology, and user experience. Arguably, the strongest factor is the approval of users. When users engage with a product they experience a range of TEN WAYS TO TRANSCEND CULTURE: MAKING USERS’ CHOICES “It is our choices, Harry, that show what we truly are, far more than our abilities.” -J.K. Rowling, Harry Potter and the Chamber of Secrets We live in a time of unprecedented opportunity; however, one of its costs is the burden of choice. Many decisions entail long commitments and/or high ON BECOMING A UX MANAGER: NEW SKILLS, REQUIREMENTS, AND On Becoming a UX Manager: New Skills, Requirements, and Rewards. One of the most exciting career transitions one can go through, regardless of the discipline, is from individual contributor to manager. Becoming manager of a user experience team adds to that already-momentous transition its own unique set of issues, considerations, andrequirements.
THE VIEW FROM HERE: GARBAGE IN, GARBAGE OUT—THE AGILE WAY The larger issue, and sorry truth, is that Agile methods, just like the previous variations of the waterfall development methods, is still subject to the garbage in, garbage out rule. If you start development without a clear product definition and set of requirements, you may rapidly produce an output of no real commercial value. Because Agile USER EXPERIENCE MAGAZINE Soledad Mari. A review of "Building Design Systems" by Sarrah Vesselov and Taurie Davis, a reference guide on how to create, build, and maintain a design system in the context of an organization. INNOVATION AND UX: TOWARDS AN ADAPTIVE AND MOTIVE-BASED Innovation and UX: Towards an Adaptive and Motive-Based Approach. Clemens Breuninger, Benjamin Dennig, Sebastian Klein. UX is more than just key performance indicators (KPIs). Yes, they are helpful for standardized testing or measures of satisfaction, but commonly used UX KPIs do not show the whole picture when assessing user needs and TWINLIST: A MULTI-STEP INTERFACE TO RECONCILE MEDICATIONSEE MORE ONUXPAMAGAZINE.ORG
RESPONSIBLE DESIGN: APPROACHES FOR REDUCING UNCERTAINTYSEE MORE ONUXPAMAGAZINE.ORG
UX INCREASES REVENUE: TWO CASE STUDIES USER EXPERIENCESEE MORE ONUXPAMAGAZINE.ORG
THE PERFECT REPORT: HOW TO WRITE IT SO THAT PEOPLE WANT TOSEE MORE ONUXPAMAGAZINE.ORG
DEVELOPING A CODE OF ETHICS FOR UX DESIGN: WHAT WE CANSEE MORE ONUXPAMAGAZINE.ORG
MEMORY AND ATTENTION: BUILDING EFFECTIVE AND ENGAGINGSEE MORE ONUXPAMAGAZINE.ORG
TEN WAYS TO TRANSCEND CULTURE: MAKING USERS’ CHOICES “It is our choices, Harry, that show what we truly are, far more than our abilities.” -J.K. Rowling, Harry Potter and the Chamber of Secrets We live in a time of unprecedented opportunity; however, one of its costs is the burden of choice. Many decisions entail long commitments and/or high FORMS MANAGEMENT: WHAT FORMS MANAGERS THINK ABOUT USERSEE MORE ONUXPAMAGAZINE.ORG
USER EXPERIENCE MAGAZINE Soledad Mari. A review of "Building Design Systems" by Sarrah Vesselov and Taurie Davis, a reference guide on how to create, build, and maintain a design system in the context of an organization. INNOVATION AND UX: TOWARDS AN ADAPTIVE AND MOTIVE-BASED Innovation and UX: Towards an Adaptive and Motive-Based Approach. Clemens Breuninger, Benjamin Dennig, Sebastian Klein. UX is more than just key performance indicators (KPIs). Yes, they are helpful for standardized testing or measures of satisfaction, but commonly used UX KPIs do not show the whole picture when assessing user needs and TWINLIST: A MULTI-STEP INTERFACE TO RECONCILE MEDICATIONSEE MORE ONUXPAMAGAZINE.ORG
RESPONSIBLE DESIGN: APPROACHES FOR REDUCING UNCERTAINTYSEE MORE ONUXPAMAGAZINE.ORG
UX INCREASES REVENUE: TWO CASE STUDIES USER EXPERIENCESEE MORE ONUXPAMAGAZINE.ORG
THE PERFECT REPORT: HOW TO WRITE IT SO THAT PEOPLE WANT TOSEE MORE ONUXPAMAGAZINE.ORG
DEVELOPING A CODE OF ETHICS FOR UX DESIGN: WHAT WE CANSEE MORE ONUXPAMAGAZINE.ORG
MEMORY AND ATTENTION: BUILDING EFFECTIVE AND ENGAGINGSEE MORE ONUXPAMAGAZINE.ORG
TEN WAYS TO TRANSCEND CULTURE: MAKING USERS’ CHOICES “It is our choices, Harry, that show what we truly are, far more than our abilities.” -J.K. Rowling, Harry Potter and the Chamber of Secrets We live in a time of unprecedented opportunity; however, one of its costs is the burden of choice. Many decisions entail long commitments and/or high FORMS MANAGEMENT: WHAT FORMS MANAGERS THINK ABOUT USERSEE MORE ONUXPAMAGAZINE.ORG
TWINLIST: A MULTI-STEP INTERFACE TO RECONCILE MEDICATION Twinlist: A Multi-Step Interface to Reconcile Medication Lists. Catherine Plaisant, Ben Shneiderman, Jeff Belden. Comparing two long lists of any kind is always a challenge. For example, you may have experienced the difficulty of reconciling a bank or credit card statement when comparing the list with your personal tally oftransactions.
UX INCREASES REVENUE: TWO CASE STUDIES USER EXPERIENCE The process of measuring, understanding problems, making improvements, and then measuring the impact of those improvements is the foundation of improving site visitor success, and thus the businesses’ bottom lines. Peterson, M. (2007). UX Increases Revenue: Two Case Studies. User Experience Magazine, 6 (2). GET IT RITE: RAPID ITERATIVE TESTING AND EVALUATION (RITE Get it RITE: Rapid Iterative Testing and Evaluation (RITE) Richard Douglass, Kayre Hylton. Our user experience (UX) team at Nationwide collaborated with an internal business team within Nationwide Financial on an ongoing project. Together, we adopted the ON BECOMING A UX MANAGER: NEW SKILLS, REQUIREMENTS, AND On Becoming a UX Manager: New Skills, Requirements, and Rewards. One of the most exciting career transitions one can go through, regardless of the discipline, is from individual contributor to manager. Becoming manager of a user experience team adds to that already-momentous transition its own unique set of issues, considerations, andrequirements.
2029: FASHION FUTURISM USER EXPERIENCE MAGAZINE 2029: Fashion Futurism. Patricia J. Flanagan. Futuristic fashions depict the ideologies of the period in history when the fashions were created far more accurately than they manage to predict future fabrication materials or functions. For example, the birth control belts in Aldous Huxley’s 1930 dystopian vision Brave New World areshown in
TRACKING USER BEHAVIOR WITH BIG DATA: A MODEL FOR A number of factors affect the success of a product, such as whether or not it fulfills user needs, market opportunities, cost, functionality, technology, and user experience. Arguably, the strongest factor is the approval of users. When users engage with a product they experience a range of TOUCHLESS INTERACTION: COMMUNICATION WITH SPEECH AND Touchless Interaction: Communication with Speech and Gesture. Ishita Chakraborty, Tanoy Kumar Paul. Humans have many ways to communicate—speech, gestures, direct touch—and as a result, communication between humans happens seamlesslymost of the time. But communication between humans and machines requires more formality. THE USER EXPERIENCE OF LIBRARIES: SERVING THE COMMON GOOD The User Experience of Libraries: Serving The Common Good. Daniel Pshock. Figure 1. There’s much more to the user experience of a library than navigating the stacks. (Credit: Mauricio Lazo/UH Libraries) Libraries may not be the first thing that comes to mind when thinking about great design. It’s easy to assume the userexperience of a
DESIGNING FOR CHILDREN WITH ADHD: THE SEARCH FOR Designing for children can seem daunting enough. Designing software for use in a classroom brings an additional challenge, as there may be children in that class with special needs. For example, children with non-extreme cases of Attention Deficit Hyperactivity Disorder (ADHD) are normally placed in EDUCATIONAL TECHNOLOGY IN MEXICO: DEVELOPING NEW TOOLS FOR We often hear that investing more money is the solution to fixing the problems with public education. The problem is that investing money in education is only the first step to achieving good results. Developing a strategy for educational technology that works for all students is adifficult
USER EXPERIENCE MAGAZINE Soledad Mari. A review of "Building Design Systems" by Sarrah Vesselov and Taurie Davis, a reference guide on how to create, build, and maintain a design system in the context of an organization. DESIGNING GAMES FOR NON-GAMERS: RAPID PROTOTYPING AS A Every day, unconscious biases allow us to make snap judgments about others, which is helpful for efficiently navigating daily life. For example, we can quickly identify police officers by the uniforms they wear. These biases can also be problematic. For instance, we don’t tend to associate women 2029: FASHION FUTURISM USER EXPERIENCE MAGAZINE Let’s look beyond the traditional perspectives of fashion and consider wearables as an interface between the body and the world living in the fuzzy border between private, intimate, personal space and the public realm. In Everyware: The Dawning Age of Ubiquitous Computing, Adam Greenfield proposed that software is evolving into every environmental object. GET IT RITE: RAPID ITERATIVE TESTING AND EVALUATION (RITESEE MORE ON UXPAMAGAZINE.ORGITERATIVE TESTING DEFINITIONITERATIVE TESTING MODEL NEGOTIATION: YOU ALREADY DO IT My father recently commented that my kids (age six and four) are becoming expert negotiators. That made my husband and I smile—big goofy smiles. Why? Why does this please us so much? Because unless they manage to discover unlimited resources, the only way for our kids to get what they want in DESIGN THINKING AND SAFE® AGILE: HCD AT USAA USER The United Services Automobile Association (USAA) is a Texas-based Fortune 500 diversified financial services group of companies that provides banking, investing, and insurance to people and families who serve, or have served, in the United States military.While a technology-driven company, USAA also has a strong history of customer service. I was familiar with the products and services DEVELOPING A CODE OF ETHICS FOR UX DESIGN: WHAT WE CANSEE MORE ONUXPAMAGAZINE.ORG
FORMS MANAGEMENT: WHAT FORMS MANAGERS THINK ABOUT USERSEE MORE ONUXPAMAGAZINE.ORG
TEN WAYS TO TRANSCEND CULTURE: MAKING USERS’ CHOICES “It is our choices, Harry, that show what we truly are, far more than our abilities.” -J.K. Rowling, Harry Potter and the Chamber of Secrets We live in a time of unprecedented opportunity; however, one of its costs is the burden of choice. Many decisions entail long commitments and/or high CREATING AND IMPLEMENTING A SCORECARD SYSTEM TO INCREASESEE MORE ONUXPAMAGAZINE.ORG
USER EXPERIENCE MAGAZINE Soledad Mari. A review of "Building Design Systems" by Sarrah Vesselov and Taurie Davis, a reference guide on how to create, build, and maintain a design system in the context of an organization. DESIGNING GAMES FOR NON-GAMERS: RAPID PROTOTYPING AS A Every day, unconscious biases allow us to make snap judgments about others, which is helpful for efficiently navigating daily life. For example, we can quickly identify police officers by the uniforms they wear. These biases can also be problematic. For instance, we don’t tend to associate women 2029: FASHION FUTURISM USER EXPERIENCE MAGAZINE Let’s look beyond the traditional perspectives of fashion and consider wearables as an interface between the body and the world living in the fuzzy border between private, intimate, personal space and the public realm. In Everyware: The Dawning Age of Ubiquitous Computing, Adam Greenfield proposed that software is evolving into every environmental object. GET IT RITE: RAPID ITERATIVE TESTING AND EVALUATION (RITESEE MORE ON UXPAMAGAZINE.ORGITERATIVE TESTING DEFINITIONITERATIVE TESTING MODEL NEGOTIATION: YOU ALREADY DO IT My father recently commented that my kids (age six and four) are becoming expert negotiators. That made my husband and I smile—big goofy smiles. Why? Why does this please us so much? Because unless they manage to discover unlimited resources, the only way for our kids to get what they want in DESIGN THINKING AND SAFE® AGILE: HCD AT USAA USER The United Services Automobile Association (USAA) is a Texas-based Fortune 500 diversified financial services group of companies that provides banking, investing, and insurance to people and families who serve, or have served, in the United States military.While a technology-driven company, USAA also has a strong history of customer service. I was familiar with the products and services DEVELOPING A CODE OF ETHICS FOR UX DESIGN: WHAT WE CANSEE MORE ONUXPAMAGAZINE.ORG
FORMS MANAGEMENT: WHAT FORMS MANAGERS THINK ABOUT USERSEE MORE ONUXPAMAGAZINE.ORG
TEN WAYS TO TRANSCEND CULTURE: MAKING USERS’ CHOICES “It is our choices, Harry, that show what we truly are, far more than our abilities.” -J.K. Rowling, Harry Potter and the Chamber of Secrets We live in a time of unprecedented opportunity; however, one of its costs is the burden of choice. Many decisions entail long commitments and/or high CREATING AND IMPLEMENTING A SCORECARD SYSTEM TO INCREASESEE MORE ONUXPAMAGAZINE.ORG
GET IT RITE: RAPID ITERATIVE TESTING AND EVALUATION (RITE Our user experience (UX) team at Nationwide collaborated with an internal business team within Nationwide Financial on an ongoing project. Together, we adopted the Rapid Iterative Testing and Evaluation (RITE) methodology. The RITE methodology is credited to INNOVATION AND UX: TOWARDS AN ADAPTIVE AND MOTIVE-BASED UX is more than just key performance indicators (KPIs). Yes, they are helpful for standardized testing or measures of satisfaction, but commonly used UX KPIs do not show the whole picture when assessing user needs and experiences. This is because current UX KPIs like efficiency, satisfaction, and NEW STANDARDS TO HELP SCREEN READERS NAVIGATE WEB FORMS As a screen reader user navigates to the form and focus reaches the text box, JAWS version 10 reads: Edit. Type in Text. When the user presses the down arrow key to continue, JAWS reads: Search button In this example, the screen reader user does not know the edit field’s purpose until after moving focus beyond the field itself. TOUCHLESS INTERACTION: COMMUNICATION WITH SPEECH AND Humans have many ways to communicate—speech, gestures, direct touch—and as a result, communication between humans happens seamlesslymost of the time. But communication between humans and machines requires more formality. Most current technology systems rely on touch: we press buttons, type on US GOVERNMENT UX WORK: CHALLENGES, STRATEGIES, AND GOOD GSA runs DigitalGov, which provides resources for agencies producing digital services, including information about UX (see Figure 4).GSA sponsors training opportunities, both in-person and online, and they have a blog covering a number of topics, including UX. Although attendance at their training is limited to government employees, many of the webinars on UX topics are available to view online. MOTIVATING USERS: HOW TO INTEGRATE PERSUASION INTO DESIGN Figure 1. The homepage of Mint.com is designed with simple aesthetic qualities. Promotional imagery highlights the colorful charts and graphs of the product as well as its mobility, while the page remains sophisticated, professional, and simple. ONLINE BANKING FOR EVERYONE: DESIGNING FOR THE AGING BRAIN One year ago, Karen had never used a computer in her entire life. Nor had she ever transferred money to an account in an online banking system. Bank tellers always took care of that for her. Until now. After agreeing to participate in an online banking usability test, Karen is sitting in front of a ROLE REVERSAL: TESTING FOR EASE OF LEARNING AND RECALL Training users on a new software package can be very expensive and should be a consideration in software development. When users cannot be pulled from their work areas for long periods of time to learn new packages, companies often use a pyramidal training model in which super users at each level receive training and then train others in the level below them. THE STORY BEHIND THE ONE LAPTOP PER CHILD PC: AN INTEVIEW Yves Béhar is the designer behind the One Laptop per Child Personal Computer (OLPC). Originally, the scaled-down, $100 laptop was greeted with skepticism by key industry players. But with the support and advocacy of OLPC founder Nicholas Negroponte, Béhar designed a computer specifically for THE VIEW FROM HERE: GARBAGE IN, GARBAGE OUT—THE AGILE WAY The introduction of Agile methods into the software development process began over a decade ago and with each passing year it has gained increasing popularity. What has not been proven to my satisfaction is that the increase in Agile methods adoption has been followed by an overall increase in Skip to Main Content* Home
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Covering the broad field of user experience. Full articles in English . Selected articles in Español.
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UX IN SOUTHEAST ASIA: EXAMPLES ACROSS CURRENT UX MATURITY LEVELSMd. Faruk Hossain
The article explores the current state of UX in Southeast Asia and provides three examples from across the UX maturity spectrum. ON A PATH TO TRANSPARENT COLLABORATIONS: WEAVEGissoo Doroudian
A UX designer explores the challenges of collaboration between designers and developers and applies these insights in a tool to facilitate their communication. CULTURAL DIMENSIONS OF CHINESE-AMERICAN WEBSITESFilipp Sapienza
This article highlights the current state of UX in Southeast Asia and provides examples from across the UX maturity spectrum. BEST PRACTICES FOR ASIAN LANGUAGE SITE LOCALIZATIONTerena Bell
Localizing your site for Asia may mean a radically different design, brand-new elements, or country-specific SEO. HOW TO CREATE A MULTILINGUAL CONTENT STRATEGYChen Shem Tov
Multilanguage design (often called localization) can help websites scale and reach new international markets. But multilanguage design is more than just literal translations of words. FIND ARTICLES ABOUT… Accessibility AgileAnalytics
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See all tags | See all authors Follow @UXPA_Int on Twitter or the RSS feed for new articles. THE ART OF DESIGNING CONVERSATIONAL INTERFACES (BOOK REVIEW)Soledad Mari
RUBES CARTOON: MULTI-LANGUAGE CONTENT STRATEGYLeigh Rubin
DESIGNING FOR SOCIAL TECHNOLOGIES: RESPONSIBLE PRIVACY DESIGNXinru Page , Pamela
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(c) 2010, Leigh Rubin, Syndicated Cartoonist Read more Rubes cartoons or download the new daily Rubes app atrubescartoons.com
EVALUATING SMART SPEAKER UX: GUIDELINES AND APPROACHMiriam Donath
THE FOURTH LENS: MAKING DESIGN THINKING WORK FOR DIGITAL HEALTH Sven Jungmann , AnjaMayr
CREATING AND IMPLEMENTING A SCORECARD SYSTEM TO INCREASE ORGANIZATIONAL USER EXPERIENCE MATURITYJohn Kille
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