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design.
THE SCOPE OF USER EXPERIENCE :: UXMATTERS the scope of the UX discipline’s responsibility for a project or within an organization”. Scoping projects has always been a challenge, regardless of the breadth of the discipline.—Leo Frishberg. “There is a bit of a logical fallacy in this question,” replies Leo. “Yes, User Experience is a broad discipline—thathasn’t changed
WHEN AND HOW TO RESUME FACE-TO-FACE RESEARCH AFTER COVID As of June 2020, 71.8% of UK participants would be comfortable doing in-person research. The majority of our sample said they would be willing to participate in face-to-face research sessions and would feel comfortable doing so. There are many factors that affect their willingness, which I’ll touch on later in this article. BEST UX DESIGN PRACTICES FOR PERSONAL-BANKING APPLICATIONS The most common UX-design mistakes in banking solutions include the following: visual overload —Cluttering a design with too many buttons, images, and videos makes a banking application feel too complicated and results in a poor user experience. Eliminate visual clutter and strive to convey a message of simplicity. KEEPING YOUR CLIENTS HAPPY WHEN DOING AGILE DEVELOPMENT But just as important to maintaining a happy client in an agile-development context is ensuring that the roadmap stays current. Keeping the roadmap up-to-date lets you check on the team’s current velocity and progress toward deadlines and determine CAPTURING MEANINGFUL AND SIGNIFICANT USER EXPERIENCE The first and most obvious means of capturing such metrics is a survey tool, which allows you to capture large amounts of data across large numbers of participants, using a question format. Surveys employ various types of questions, including multiple choice, single choice, Likert scales, semantic differential scales, open-ended comments, and CONDUCTING EFFECTIVE DESIGN CRITIQUES :: UXMATTERSSEE MORE ONUXMATTERS.COM
THE LIFE IN BETWEEN: A NEW MODEL OF CUSTOMER ENGAGEMENTSEE MORE ONUXMATTERS.COM
INSTRUCTIONAL TEXT IN THE USER INTERFACE: SOME User assistance occurs within an action context—the user doing something with an application—and should appear in close proximity to the focus of that action—that is, the application it supports. UXMATTERS :: INSIGHTS AND INSPIRATION FOR THE USERTOP ARTICLESCOLUMNSAUTHORSABOUT UXMATTERSSUBSCRIBINGWRITING ARTICLES A good user experience is a competitive business advantage. This is Part 1 in a series of four parts about the fictitious organization Delta Market and its journey from the lowest to the highest level of UX maturity. Part 1 of this series provides an overview of the series, presents some personas representing people who work for Delta Market VALUE OF USER EXPERIENCE :: UXMATTERS User Experience is about solving problems in real people’s lives and helping people to attain their goals. UX professionals deal with users’ painpoints, investigate how to eliminate them, and design solutions for them. Users, customers, agencies, and companies should be aware of the many important benefits of a user-centered approach todesign.
THE SCOPE OF USER EXPERIENCE :: UXMATTERS the scope of the UX discipline’s responsibility for a project or within an organization”. Scoping projects has always been a challenge, regardless of the breadth of the discipline.—Leo Frishberg. “There is a bit of a logical fallacy in this question,” replies Leo. “Yes, User Experience is a broad discipline—thathasn’t changed
WHEN AND HOW TO RESUME FACE-TO-FACE RESEARCH AFTER COVID As of June 2020, 71.8% of UK participants would be comfortable doing in-person research. The majority of our sample said they would be willing to participate in face-to-face research sessions and would feel comfortable doing so. There are many factors that affect their willingness, which I’ll touch on later in this article. BEST UX DESIGN PRACTICES FOR PERSONAL-BANKING APPLICATIONS The most common UX-design mistakes in banking solutions include the following: visual overload —Cluttering a design with too many buttons, images, and videos makes a banking application feel too complicated and results in a poor user experience. Eliminate visual clutter and strive to convey a message of simplicity. KEEPING YOUR CLIENTS HAPPY WHEN DOING AGILE DEVELOPMENT But just as important to maintaining a happy client in an agile-development context is ensuring that the roadmap stays current. Keeping the roadmap up-to-date lets you check on the team’s current velocity and progress toward deadlines and determine CAPTURING MEANINGFUL AND SIGNIFICANT USER EXPERIENCE The first and most obvious means of capturing such metrics is a survey tool, which allows you to capture large amounts of data across large numbers of participants, using a question format. Surveys employ various types of questions, including multiple choice, single choice, Likert scales, semantic differential scales, open-ended comments, and CONDUCTING EFFECTIVE DESIGN CRITIQUES :: UXMATTERSSEE MORE ONUXMATTERS.COM
THE LIFE IN BETWEEN: A NEW MODEL OF CUSTOMER ENGAGEMENTSEE MORE ONUXMATTERS.COM
INSTRUCTIONAL TEXT IN THE USER INTERFACE: SOME User assistance occurs within an action context—the user doing something with an application—and should appear in close proximity to the focus of that action—that is, the application it supports. UX STRATEGY :: UXMATTERS In this edition of Ask UXmatters, our experts discuss the following topics:. the purpose and benefits of a UX vision; cultures that foster great design; Every month, Ask UXmatters gives our panel of UX experts an opportunity to answer our readers’ questions about a broad range of user experience matters. To get answers to your own questions about UX strategy, design, user research, or any COLUMN: THE DESIGNER IN FOCUS :: UXMATTERS Some touchpoints—values, really—exist between the ways in which we must engage with one another at work and the capacity we must create for engaging with those outside of business: humility, inclusion, compassion, and respect. These values lead to connection—to the benefit of our work and those who engage with it.These touchpoints are identifiable; we can leverage them; and they can UX PARADISE, PART 2: DRAINING THE UX SWAMP :: UXMATTERS Nine Steps for Boosting an Organization’s UX Maturity. Huxley’s starting point at Delta Market in 2011 was The UX Swamp, which I described in Part 1 of this series.Table 1 lists the nine specific steps that Huxley helped Delta Market to take toward UX maturity. THE STATE OF UX DESIGN EDUCATION, PART 2: GRADUATE DEGREE This is Part 2 of a three-part series on the state of UX design education. In Part 1, I discussed the role of undergraduate education in User Experience, including a comparison of design versus liberal arts and sciences programs and an examination of bachelor’s degree versus associate’s degree programs.Now, in Part 2, I’ll examine graduate degree and certificate programs and discuss WHY YOU SHOULD TREAT YOUR CLIENT AS A FRIEND :: UXMATTERS All good designers share one thing in common: a strong balance between hard and soft skills. Hard skills constitute your knowledge of design fundamentals, while soft skills are the traits that don’t consciously impact your design process, but nevertheless play an important role. One of the most important processes in which soft skills come into play is in maintaining a healthy relationship CHANGE MANAGEMENT OF THE PRODUCT EXPERIENCE, PART 1 In working with companies small and large over the decades, I can tell you that, while there are some reasonable practices around change management, the way companies manage that change generally burns them at both ends of the spectrum of change. UXMATTERS :: VOLUNTEERING WITH UXMATTERS The UXmatters Editorial Team is responsible for:. establishing editorial policies, processes, and guidelines for UXmatters; developing style guidelines and documenting them in the UXmatters Guidelines for Style and Usage; publishing content that appeals to our target audience and is consistent with the magazine’s goals andimage
TYPE SIZES FOR EVERY DEVICE :: UXMATTERS Large tablet / desktop. 10. Minimum type sizes range from 4 points for small handsets to 10 points for any devices on tables or in stands, which people use at arm’s reach. Note that these are minimum sizes. It is critical to understand this. You will need larger type for almost all circumstances. MOBILE APPS: NATIVE, HYBRID, AND WEBVIEWS :: UXMATTERS The theoretical solution to a lot of the problems that are characteristic of native apps is a hybrid Web app—meaning a write-once solution of some sort that runs in the native browser, within a native wrapper that provides access to native platform features. Some or all of the code is in some commonly interpretable language such as HTML. THE MODERATOR’S SURVIVAL GUIDE: HANDLING COMMON, TRICKY This is a sample chapter from Donna Tedesco and Fiona Tranquada’s new book, The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann. Chapter 2: In the Trenches: Six Steps for Handling Situations. Once you’ve understood your role as the moderator and the different styles of moderating, you can start thinking about how to UXMATTERS :: INSIGHTS AND INSPIRATION FOR THE USERTOP ARTICLESCOLUMNSAUTHORSABOUT UXMATTERSSUBSCRIBINGWRITING ARTICLES A good user experience is a competitive business advantage. This is Part 1 in a series of four parts about the fictitious organization Delta Market and its journey from the lowest to the highest level of UX maturity. Part 1 of this series provides an overview of the series, presents some personas representing people who work for Delta Market VALUE OF USER EXPERIENCE :: UXMATTERS User Experience is about solving problems in real people’s lives and helping people to attain their goals. UX professionals deal with users’ painpoints, investigate how to eliminate them, and design solutions for them. Users, customers, agencies, and companies should be aware of the many important benefits of a user-centered approach todesign.
THE SCOPE OF USER EXPERIENCE :: UXMATTERS the scope of the UX discipline’s responsibility for a project or within an organization”. Scoping projects has always been a challenge, regardless of the breadth of the discipline.—Leo Frishberg. “There is a bit of a logical fallacy in this question,” replies Leo. “Yes, User Experience is a broad discipline—thathasn’t changed
WHEN AND HOW TO RESUME FACE-TO-FACE RESEARCH AFTER COVID As of June 2020, 71.8% of UK participants would be comfortable doing in-person research. The majority of our sample said they would be willing to participate in face-to-face research sessions and would feel comfortable doing so. There are many factors that affect their willingness, which I’ll touch on later in this article. BEST UX DESIGN PRACTICES FOR PERSONAL-BANKING APPLICATIONS The most common UX-design mistakes in banking solutions include the following: visual overload —Cluttering a design with too many buttons, images, and videos makes a banking application feel too complicated and results in a poor user experience. Eliminate visual clutter and strive to convey a message of simplicity. KEEPING YOUR CLIENTS HAPPY WHEN DOING AGILE DEVELOPMENT But just as important to maintaining a happy client in an agile-development context is ensuring that the roadmap stays current. Keeping the roadmap up-to-date lets you check on the team’s current velocity and progress toward deadlines and determine CAPTURING MEANINGFUL AND SIGNIFICANT USER EXPERIENCE The first and most obvious means of capturing such metrics is a survey tool, which allows you to capture large amounts of data across large numbers of participants, using a question format. Surveys employ various types of questions, including multiple choice, single choice, Likert scales, semantic differential scales, open-ended comments, and CONDUCTING EFFECTIVE DESIGN CRITIQUES :: UXMATTERSSEE MORE ONUXMATTERS.COM
THE LIFE IN BETWEEN: A NEW MODEL OF CUSTOMER ENGAGEMENTSEE MORE ONUXMATTERS.COM
INSTRUCTIONAL TEXT IN THE USER INTERFACE: SOME User assistance occurs within an action context—the user doing something with an application—and should appear in close proximity to the focus of that action—that is, the application it supports. UXMATTERS :: INSIGHTS AND INSPIRATION FOR THE USERTOP ARTICLESCOLUMNSAUTHORSABOUT UXMATTERSSUBSCRIBINGWRITING ARTICLES A good user experience is a competitive business advantage. This is Part 1 in a series of four parts about the fictitious organization Delta Market and its journey from the lowest to the highest level of UX maturity. Part 1 of this series provides an overview of the series, presents some personas representing people who work for Delta Market VALUE OF USER EXPERIENCE :: UXMATTERS User Experience is about solving problems in real people’s lives and helping people to attain their goals. UX professionals deal with users’ painpoints, investigate how to eliminate them, and design solutions for them. Users, customers, agencies, and companies should be aware of the many important benefits of a user-centered approach todesign.
THE SCOPE OF USER EXPERIENCE :: UXMATTERS the scope of the UX discipline’s responsibility for a project or within an organization”. Scoping projects has always been a challenge, regardless of the breadth of the discipline.—Leo Frishberg. “There is a bit of a logical fallacy in this question,” replies Leo. “Yes, User Experience is a broad discipline—thathasn’t changed
WHEN AND HOW TO RESUME FACE-TO-FACE RESEARCH AFTER COVID As of June 2020, 71.8% of UK participants would be comfortable doing in-person research. The majority of our sample said they would be willing to participate in face-to-face research sessions and would feel comfortable doing so. There are many factors that affect their willingness, which I’ll touch on later in this article. BEST UX DESIGN PRACTICES FOR PERSONAL-BANKING APPLICATIONS The most common UX-design mistakes in banking solutions include the following: visual overload —Cluttering a design with too many buttons, images, and videos makes a banking application feel too complicated and results in a poor user experience. Eliminate visual clutter and strive to convey a message of simplicity. KEEPING YOUR CLIENTS HAPPY WHEN DOING AGILE DEVELOPMENT But just as important to maintaining a happy client in an agile-development context is ensuring that the roadmap stays current. Keeping the roadmap up-to-date lets you check on the team’s current velocity and progress toward deadlines and determine CAPTURING MEANINGFUL AND SIGNIFICANT USER EXPERIENCE The first and most obvious means of capturing such metrics is a survey tool, which allows you to capture large amounts of data across large numbers of participants, using a question format. Surveys employ various types of questions, including multiple choice, single choice, Likert scales, semantic differential scales, open-ended comments, and CONDUCTING EFFECTIVE DESIGN CRITIQUES :: UXMATTERSSEE MORE ONUXMATTERS.COM
THE LIFE IN BETWEEN: A NEW MODEL OF CUSTOMER ENGAGEMENTSEE MORE ONUXMATTERS.COM
INSTRUCTIONAL TEXT IN THE USER INTERFACE: SOME User assistance occurs within an action context—the user doing something with an application—and should appear in close proximity to the focus of that action—that is, the application it supports. UX STRATEGY :: UXMATTERS In this edition of Ask UXmatters, our experts discuss the following topics:. the purpose and benefits of a UX vision; cultures that foster great design; Every month, Ask UXmatters gives our panel of UX experts an opportunity to answer our readers’ questions about a broad range of user experience matters. To get answers to your own questions about UX strategy, design, user research, or any COLUMN: THE DESIGNER IN FOCUS :: UXMATTERS Some touchpoints—values, really—exist between the ways in which we must engage with one another at work and the capacity we must create for engaging with those outside of business: humility, inclusion, compassion, and respect. These values lead to connection—to the benefit of our work and those who engage with it.These touchpoints are identifiable; we can leverage them; and they can UX PARADISE, PART 2: DRAINING THE UX SWAMP :: UXMATTERS Nine Steps for Boosting an Organization’s UX Maturity. Huxley’s starting point at Delta Market in 2011 was The UX Swamp, which I described in Part 1 of this series.Table 1 lists the nine specific steps that Huxley helped Delta Market to take toward UX maturity. THE STATE OF UX DESIGN EDUCATION, PART 2: GRADUATE DEGREE This is Part 2 of a three-part series on the state of UX design education. In Part 1, I discussed the role of undergraduate education in User Experience, including a comparison of design versus liberal arts and sciences programs and an examination of bachelor’s degree versus associate’s degree programs.Now, in Part 2, I’ll examine graduate degree and certificate programs and discuss WHY YOU SHOULD TREAT YOUR CLIENT AS A FRIEND :: UXMATTERS All good designers share one thing in common: a strong balance between hard and soft skills. Hard skills constitute your knowledge of design fundamentals, while soft skills are the traits that don’t consciously impact your design process, but nevertheless play an important role. One of the most important processes in which soft skills come into play is in maintaining a healthy relationship UXMATTERS :: VOLUNTEERING WITH UXMATTERS The UXmatters Editorial Team is responsible for:. establishing editorial policies, processes, and guidelines for UXmatters; developing style guidelines and documenting them in the UXmatters Guidelines for Style and Usage; publishing content that appeals to our target audience and is consistent with the magazine’s goals andimage
CHANGE MANAGEMENT OF THE PRODUCT EXPERIENCE, PART 1 In working with companies small and large over the decades, I can tell you that, while there are some reasonable practices around change management, the way companies manage that change generally burns them at both ends of the spectrum of change. TYPE SIZES FOR EVERY DEVICE :: UXMATTERS Large tablet / desktop. 10. Minimum type sizes range from 4 points for small handsets to 10 points for any devices on tables or in stands, which people use at arm’s reach. Note that these are minimum sizes. It is critical to understand this. You will need larger type for almost all circumstances. MOBILE APPS: NATIVE, HYBRID, AND WEBVIEWS :: UXMATTERS The theoretical solution to a lot of the problems that are characteristic of native apps is a hybrid Web app—meaning a write-once solution of some sort that runs in the native browser, within a native wrapper that provides access to native platform features. Some or all of the code is in some commonly interpretable language such as HTML. THE MODERATOR’S SURVIVAL GUIDE: HANDLING COMMON, TRICKY This is a sample chapter from Donna Tedesco and Fiona Tranquada’s new book, The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann. Chapter 2: In the Trenches: Six Steps for Handling Situations. Once you’ve understood your role as the moderator and the different styles of moderating, you can start thinking about how to UXMATTERS :: INSIGHTS AND INSPIRATION FOR THE USERTOP ARTICLESCOLUMNSAUTHORSABOUT UXMATTERSSUBSCRIBINGWRITING ARTICLES A good user experience is a competitive business advantage. This is Part 1 in a series of four parts about the fictitious organization Delta Market and its journey from the lowest to the highest level of UX maturity. Part 1 of this series provides an overview of the series, presents some personas representing people who work for Delta Market VALUE OF USER EXPERIENCE :: UXMATTERS User Experience is about solving problems in real people’s lives and helping people to attain their goals. UX professionals deal with users’ painpoints, investigate how to eliminate them, and design solutions for them. Users, customers, agencies, and companies should be aware of the many important benefits of a user-centered approach todesign.
SOFTWARE USER EXPERIENCES :: UXMATTERS March 9, 2015. 3 Shares. This is a sample chapter from Andrew Hinton’s new book, Understanding Context: Environment, Language, and Information Architecture, in which he explores the principles and processes that shape and change context for users. Chapter 21, “Narratives and Situations,” is one of the chapters from thebook’s final
THE SCOPE OF USER EXPERIENCE :: UXMATTERS the scope of the UX discipline’s responsibility for a project or within an organization”. Scoping projects has always been a challenge, regardless of the breadth of the discipline.—Leo Frishberg. “There is a bit of a logical fallacy in this question,” replies Leo. “Yes, User Experience is a broad discipline—thathasn’t changed
CAPTURING MEANINGFUL AND SIGNIFICANT USER EXPERIENCE The first and most obvious means of capturing such metrics is a survey tool, which allows you to capture large amounts of data across large numbers of participants, using a question format. Surveys employ various types of questions, including multiple choice, single choice, Likert scales, semantic differential scales, open-ended comments, and KEEPING YOUR CLIENTS HAPPY WHEN DOING AGILE DEVELOPMENT But just as important to maintaining a happy client in an agile-development context is ensuring that the roadmap stays current. Keeping the roadmap up-to-date lets you check on the team’s current velocity and progress toward deadlines and determine HOW TO COMBINE USER-CENTERED DESIGN AND AGILE When combining agile and UCD approaches, we find it best to start with a user-focused research sprint, which we often refer to as sprint zero —unless the client already has a relevant brand and solid user-centric research. Most don’t. Unlike other sprints, for which software is the output, the purpose of sprint zero is to define theuser
THE MODERATOR’S SURVIVAL GUIDE: HANDLING COMMON, TRICKY This is a sample chapter from Donna Tedesco and Fiona Tranquada’s new book, The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann. Chapter 2: In the Trenches: Six Steps for Handling Situations. Once you’ve understood your role as the moderator and the different styles of moderating, you can start thinking about how to CONDUCTING QUALITATIVE, COMPARATIVE USABILITY TESTING By conducting qualitative, comparative usability testing early in the design cycle, you can assess the pros and cons of various design directions. For this type of comparative testing, you should create lower-fidelity prototypes that include just enough functionality to compare the differences between particular design solutions. PROTOTYPING: PAPER VERSUS DIGITAL :: UXMATTERS UX designers have long promoted paper prototyping as the ideal way to quickly create and test new designs. In comparison to older methods of digital prototyping, creating paper prototypes is much quicker, easier, requires no technical skills, makes UXMATTERS :: INSIGHTS AND INSPIRATION FOR THE USERTOP ARTICLESCOLUMNSAUTHORSABOUT UXMATTERSSUBSCRIBINGWRITING ARTICLES A good user experience is a competitive business advantage. This is Part 1 in a series of four parts about the fictitious organization Delta Market and its journey from the lowest to the highest level of UX maturity. Part 1 of this series provides an overview of the series, presents some personas representing people who work for Delta Market VALUE OF USER EXPERIENCE :: UXMATTERS User Experience is about solving problems in real people’s lives and helping people to attain their goals. UX professionals deal with users’ painpoints, investigate how to eliminate them, and design solutions for them. Users, customers, agencies, and companies should be aware of the many important benefits of a user-centered approach todesign.
SOFTWARE USER EXPERIENCES :: UXMATTERS March 9, 2015. 3 Shares. This is a sample chapter from Andrew Hinton’s new book, Understanding Context: Environment, Language, and Information Architecture, in which he explores the principles and processes that shape and change context for users. Chapter 21, “Narratives and Situations,” is one of the chapters from thebook’s final
THE SCOPE OF USER EXPERIENCE :: UXMATTERS the scope of the UX discipline’s responsibility for a project or within an organization”. Scoping projects has always been a challenge, regardless of the breadth of the discipline.—Leo Frishberg. “There is a bit of a logical fallacy in this question,” replies Leo. “Yes, User Experience is a broad discipline—thathasn’t changed
CAPTURING MEANINGFUL AND SIGNIFICANT USER EXPERIENCE The first and most obvious means of capturing such metrics is a survey tool, which allows you to capture large amounts of data across large numbers of participants, using a question format. Surveys employ various types of questions, including multiple choice, single choice, Likert scales, semantic differential scales, open-ended comments, and KEEPING YOUR CLIENTS HAPPY WHEN DOING AGILE DEVELOPMENT But just as important to maintaining a happy client in an agile-development context is ensuring that the roadmap stays current. Keeping the roadmap up-to-date lets you check on the team’s current velocity and progress toward deadlines and determine HOW TO COMBINE USER-CENTERED DESIGN AND AGILE When combining agile and UCD approaches, we find it best to start with a user-focused research sprint, which we often refer to as sprint zero —unless the client already has a relevant brand and solid user-centric research. Most don’t. Unlike other sprints, for which software is the output, the purpose of sprint zero is to define theuser
THE MODERATOR’S SURVIVAL GUIDE: HANDLING COMMON, TRICKY This is a sample chapter from Donna Tedesco and Fiona Tranquada’s new book, The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann. Chapter 2: In the Trenches: Six Steps for Handling Situations. Once you’ve understood your role as the moderator and the different styles of moderating, you can start thinking about how to CONDUCTING QUALITATIVE, COMPARATIVE USABILITY TESTING By conducting qualitative, comparative usability testing early in the design cycle, you can assess the pros and cons of various design directions. For this type of comparative testing, you should create lower-fidelity prototypes that include just enough functionality to compare the differences between particular design solutions. PROTOTYPING: PAPER VERSUS DIGITAL :: UXMATTERS UX designers have long promoted paper prototyping as the ideal way to quickly create and test new designs. In comparison to older methods of digital prototyping, creating paper prototypes is much quicker, easier, requires no technical skills, makes UX PARADISE, PART 2: DRAINING THE UX SWAMP :: UXMATTERS Nine Steps for Boosting an Organization’s UX Maturity. Huxley’s starting point at Delta Market in 2011 was The UX Swamp, which I described in Part 1 of this series.Table 1 lists the nine specific steps that Huxley helped Delta Market to take toward UX maturity. THE STATE OF UX DESIGN EDUCATION, PART 2: GRADUATE DEGREE This is Part 2 of a three-part series on the state of UX design education. In Part 1, I discussed the role of undergraduate education in User Experience, including a comparison of design versus liberal arts and sciences programs and an examination of bachelor’s degree versus associate’s degree programs.Now, in Part 2, I’ll examine graduate degree and certificate programs and discuss CHANGE MANAGEMENT OF THE PRODUCT EXPERIENCE, PART 1 In working with companies small and large over the decades, I can tell you that, while there are some reasonable practices around change management, the way companies manage that change generally burns them at both ends of the spectrum of change. SOFTWARE USER EXPERIENCES :: UXMATTERS March 9, 2015. 3 Shares. This is a sample chapter from Andrew Hinton’s new book, Understanding Context: Environment, Language, and Information Architecture, in which he explores the principles and processes that shape and change context for users. Chapter 21, “Narratives and Situations,” is one of the chapters from thebook’s final
COLUMN: THE DESIGNER IN FOCUS :: UXMATTERS Web magazine about user experience matters, providing insights and inspiration for the user experience community UXMATTERS :: VOLUNTEERING WITH UXMATTERS The UXmatters Editorial Team is responsible for:. establishing editorial policies, processes, and guidelines for UXmatters; developing style guidelines and documenting them in the UXmatters Guidelines for Style and Usage; publishing content that appeals to our target audience and is consistent with the magazine’s goals andimage
DRAWING UPON BASELINE VALUES TO INFORM CONNECTION :: UXMATTERS Justin is a multi-faceted designer, author, and speaker. Over the past 20 years, Justin has immersed himself in tangible and digital media. A perpetual student of design, observation, and the creative process, Justin builds teams and cultivates cultures around the perspectives and skillsets that designers use daily in their work: empathy, objectivity, and creativity. WHY SHOULD YOU TREAT YOUR CLIENT AS A FRIEND :: UXMATTERS All good designers share one thing in common: a strong balance between hard and soft skills. Hard skills constitute your knowledge of design fundamentals, while soft skills are the traits that don’t consciously impact your design process, but nevertheless play an important role. One of the most important processes in which soft skills come into play is in maintaining a healthy relationship SCOTT HIMMER :: UXMATTERS AUTHORS As a UX design leader, Scott has worked with companies both large and small, over decades, in various domains. He has worked with teams toimprove
UXMATTERS :: SEARCH RESULTS If you use an RSS reader, you can subscribe to a feed of all future entries matching 'applied empathy: a design framework for meeting human needs and desires'. UXMATTERS :: INSIGHTS AND INSPIRATION FOR THE USERTOP ARTICLESCOLUMNSAUTHORSABOUT UXMATTERSSUBSCRIBINGWRITING ARTICLES A good user experience is a competitive business advantage. This is Part 1 in a series of four parts about the fictitious organization Delta Market and its journey from the lowest to the highest level of UX maturity. Part 1 of this series provides an overview of the series, presents some personas representing people who work for Delta Market VALUE OF USER EXPERIENCE :: UXMATTERS User Experience is about solving problems in real people’s lives and helping people to attain their goals. UX professionals deal with users’ painpoints, investigate how to eliminate them, and design solutions for them. Users, customers, agencies, and companies should be aware of the many important benefits of a user-centered approach todesign.
SOFTWARE USER EXPERIENCES :: UXMATTERS March 9, 2015. 3 Shares. This is a sample chapter from Andrew Hinton’s new book, Understanding Context: Environment, Language, and Information Architecture, in which he explores the principles and processes that shape and change context for users. Chapter 21, “Narratives and Situations,” is one of the chapters from thebook’s final
THE SCOPE OF USER EXPERIENCE :: UXMATTERS the scope of the UX discipline’s responsibility for a project or within an organization”. Scoping projects has always been a challenge, regardless of the breadth of the discipline.—Leo Frishberg. “There is a bit of a logical fallacy in this question,” replies Leo. “Yes, User Experience is a broad discipline—thathasn’t changed
CAPTURING MEANINGFUL AND SIGNIFICANT USER EXPERIENCE The first and most obvious means of capturing such metrics is a survey tool, which allows you to capture large amounts of data across large numbers of participants, using a question format. Surveys employ various types of questions, including multiple choice, single choice, Likert scales, semantic differential scales, open-ended comments, and KEEPING YOUR CLIENTS HAPPY WHEN DOING AGILE DEVELOPMENT But just as important to maintaining a happy client in an agile-development context is ensuring that the roadmap stays current. Keeping the roadmap up-to-date lets you check on the team’s current velocity and progress toward deadlines and determine HOW TO COMBINE USER-CENTERED DESIGN AND AGILE When combining agile and UCD approaches, we find it best to start with a user-focused research sprint, which we often refer to as sprint zero —unless the client already has a relevant brand and solid user-centric research. Most don’t. Unlike other sprints, for which software is the output, the purpose of sprint zero is to define theuser
THE MODERATOR’S SURVIVAL GUIDE: HANDLING COMMON, TRICKY This is a sample chapter from Donna Tedesco and Fiona Tranquada’s new book, The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann. Chapter 2: In the Trenches: Six Steps for Handling Situations. Once you’ve understood your role as the moderator and the different styles of moderating, you can start thinking about how to CONDUCTING QUALITATIVE, COMPARATIVE USABILITY TESTING By conducting qualitative, comparative usability testing early in the design cycle, you can assess the pros and cons of various design directions. For this type of comparative testing, you should create lower-fidelity prototypes that include just enough functionality to compare the differences between particular design solutions. PROTOTYPING: PAPER VERSUS DIGITAL :: UXMATTERS UX designers have long promoted paper prototyping as the ideal way to quickly create and test new designs. In comparison to older methods of digital prototyping, creating paper prototypes is much quicker, easier, requires no technical skills, makes UXMATTERS :: INSIGHTS AND INSPIRATION FOR THE USERTOP ARTICLESCOLUMNSAUTHORSABOUT UXMATTERSSUBSCRIBINGWRITING ARTICLES A good user experience is a competitive business advantage. This is Part 1 in a series of four parts about the fictitious organization Delta Market and its journey from the lowest to the highest level of UX maturity. Part 1 of this series provides an overview of the series, presents some personas representing people who work for Delta Market VALUE OF USER EXPERIENCE :: UXMATTERS User Experience is about solving problems in real people’s lives and helping people to attain their goals. UX professionals deal with users’ painpoints, investigate how to eliminate them, and design solutions for them. Users, customers, agencies, and companies should be aware of the many important benefits of a user-centered approach todesign.
SOFTWARE USER EXPERIENCES :: UXMATTERS March 9, 2015. 3 Shares. This is a sample chapter from Andrew Hinton’s new book, Understanding Context: Environment, Language, and Information Architecture, in which he explores the principles and processes that shape and change context for users. Chapter 21, “Narratives and Situations,” is one of the chapters from thebook’s final
THE SCOPE OF USER EXPERIENCE :: UXMATTERS the scope of the UX discipline’s responsibility for a project or within an organization”. Scoping projects has always been a challenge, regardless of the breadth of the discipline.—Leo Frishberg. “There is a bit of a logical fallacy in this question,” replies Leo. “Yes, User Experience is a broad discipline—thathasn’t changed
CAPTURING MEANINGFUL AND SIGNIFICANT USER EXPERIENCE The first and most obvious means of capturing such metrics is a survey tool, which allows you to capture large amounts of data across large numbers of participants, using a question format. Surveys employ various types of questions, including multiple choice, single choice, Likert scales, semantic differential scales, open-ended comments, and KEEPING YOUR CLIENTS HAPPY WHEN DOING AGILE DEVELOPMENT But just as important to maintaining a happy client in an agile-development context is ensuring that the roadmap stays current. Keeping the roadmap up-to-date lets you check on the team’s current velocity and progress toward deadlines and determine HOW TO COMBINE USER-CENTERED DESIGN AND AGILE When combining agile and UCD approaches, we find it best to start with a user-focused research sprint, which we often refer to as sprint zero —unless the client already has a relevant brand and solid user-centric research. Most don’t. Unlike other sprints, for which software is the output, the purpose of sprint zero is to define theuser
THE MODERATOR’S SURVIVAL GUIDE: HANDLING COMMON, TRICKY This is a sample chapter from Donna Tedesco and Fiona Tranquada’s new book, The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann. Chapter 2: In the Trenches: Six Steps for Handling Situations. Once you’ve understood your role as the moderator and the different styles of moderating, you can start thinking about how to CONDUCTING QUALITATIVE, COMPARATIVE USABILITY TESTING By conducting qualitative, comparative usability testing early in the design cycle, you can assess the pros and cons of various design directions. For this type of comparative testing, you should create lower-fidelity prototypes that include just enough functionality to compare the differences between particular design solutions. PROTOTYPING: PAPER VERSUS DIGITAL :: UXMATTERS UX designers have long promoted paper prototyping as the ideal way to quickly create and test new designs. In comparison to older methods of digital prototyping, creating paper prototypes is much quicker, easier, requires no technical skills, makes UX PARADISE, PART 2: DRAINING THE UX SWAMP :: UXMATTERS 1 day ago · Nine Steps for Boosting an Organization’s UX Maturity. Huxley’s starting point at Delta Market in 2011 was The UX Swamp, which I described in Part 1 of this series.Table 1 lists the nine specific steps that Huxley helped Delta Market to take toward UXmaturity.
THE STATE OF UX DESIGN EDUCATION, PART 2: GRADUATE DEGREE 1 day ago · This is Part 2 of a three-part series on the state of UX design education. In Part 1, I discussed the role of undergraduate education in User Experience, including a comparison of design versus liberal arts and sciences programs and an examination of bachelor’s degree versus associate’s degree programs.Now, in Part 2, I’ll examine graduate degree and certificate programs and discuss how CHANGE MANAGEMENT OF THE PRODUCT EXPERIENCE, PART 1 1 day ago · In working with companies small and large over the decades, I can tell you that, while there are some reasonable practices around change management, the way companies manage that change generally burns them at both ends of the spectrum of change. SOFTWARE USER EXPERIENCES :: UXMATTERS March 9, 2015. 3 Shares. This is a sample chapter from Andrew Hinton’s new book, Understanding Context: Environment, Language, and Information Architecture, in which he explores the principles and processes that shape and change context for users. Chapter 21, “Narratives and Situations,” is one of the chapters from thebook’s final
COLUMN: THE DESIGNER IN FOCUS :: UXMATTERS 1 day ago · Web magazine about user experience matters, providing insights and inspiration for the user experience community UXMATTERS :: VOLUNTEERING WITH UXMATTERS The UXmatters Editorial Team is responsible for:. establishing editorial policies, processes, and guidelines for UXmatters; developing style guidelines and documenting them in the UXmatters Guidelines for Style and Usage; publishing content that appeals to our target audience and is consistent with the magazine’s goals andimage
DRAWING UPON BASELINE VALUES TO INFORM CONNECTION :: UXMATTERS 1 day ago · Justin is a multi-faceted designer, author, and speaker. Over the past 20 years, Justin has immersed himself in tangible and digital media. A perpetual student of design, observation, and the creative process, Justin builds teams and cultivates cultures around the perspectives and skillsets that designers use daily in their work: empathy, objectivity, and creativity. WHY SHOULD YOU TREAT YOUR CLIENT AS A FRIEND :: UXMATTERS 1 day ago · All good designers share one thing in common: a strong balance between hard and soft skills. Hard skills constitute your knowledge of design fundamentals, while soft skills are the traits that don’t consciously impact your design process, but nevertheless play an important role. One of the most important processes in which soft skills come into play is in maintaining a healthy relationship SCOTT HIMMER :: UXMATTERS AUTHORS 1 day ago · As a UX design leader, Scott has worked with companies both large and small, over decades, in various domains. He has worked with teams to improve UXMATTERS :: SEARCH RESULTS If you use an RSS reader, you can subscribe to a feed of all future entries matching 'applied empathy: a design framework for meeting human needs and desires'.* Home
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Clear Search Show searchSearch
__ Clear __Search Top View Infographic AUGUST 12, 2019 EDITIONProcess
PRIORITIZING DESIGN CRITIQUE, PART 2ENTERPRISE UX
DESIGNING EXPERIENCES FOR PEOPLE AT WORK A column by Jonathan WalterAugust 12, 2019
__No Comments
__3 Shares
> As UX designers, we often receive little support for cultivating our > craft and the quality of our design deliverables….In Part 1
of this
two-part series, I described the importance of prioritizing design critique. As UX designers, we often receive little support for cultivating our craft and the quality of our design deliverables, especially in enterprise environments where User Experience is often underfunded and poorly understood. If we, as UX designers, do not prioritize design critique, _nobody_ else will. I also explained the importance of having a shared understanding of what _design critique_ means because people often confuse it with doing design reviews. I presented some ground rules for design-critique activities—similar to those my teammates and I at Rockwell Automation have instituted. Providing such guidance can help lower any barriers that would hinder your ability to conduct these activities. Further, I described a process you can follow when conducting design critique, because it is often best to assign tangible actions to rules and heuristics so people see how to carry out related activities. Finally, I presented some ideas for building accountability into the design-critique process, acknowledging that even the best rules and procedures won’t work unless people are committed to executing them. Read MoreIn Design Critique
Process
Business
KEEPING YOUR CLIENTS HAPPY WHEN DOING AGILE DEVELOPMENTBy Rudy Mutter
August 12, 2019
__No Comments
__4 Shares
> Communicating your agile process to clients remains a challenge. … > The problem is bridging the gap between clients’ expectations of > the process and the way agile really works. If you use—or want to start using—an agile-development process, you probably already know its benefits, but you might not be as aware of one of its main drawbacks. Even though 46% of US organizations and 85% internationally report that they’ve used an agile approach within the past year, communicating your agile process to clients remains a challenge. Specifically, the problem is bridging the gap between clients’ expectations of the process and the way agile really works. But overcoming this difficulty is well worth the effort if you wind up with a first-rate product and a fully satisfied client. Of course, some clients are already quite familiar with how agile works. However, for those who aren’t—and whose previous experience was with waterfall product-development approaches—explaining the process and merits of agile can be tough. Sure, your clients might know some agile buzzwords, be familiar with some of the tools, or know the importance of meetings to the agile process. However, it’s unlikely that they understand how agile actually works in practice.Read More
In Agile Development| Agile
UX | Consulting
-------------------------Business
Process
DELIVERING INNOVATIONSELLING UX
A UNIQUE PERSPECTIVE ON SERVICE UX A column by Baruch SachsAugust 12, 2019
__No Comments
__2 Shares
> Only occasionally, despite our best efforts, are we actually able to > think about the experience first—let alone create an innovative > culture that places human beings’ needs at the same level as> business needs.
Let’s be really honest with ourselves. We are good, sometimes even great, at coming up with innovative ideas and really cool features and functions. However, only occasionally, despite our best efforts, are we actually able to think about the experience first—let alone create an innovative culture that places human beings’ needs at the same level as business needs. Moreover, we really suck at _delivering_ innovation. Whether you are a UX designer, marketer, product manager, business leader, or technical architect, chances are you’ve experienced that amazing rush at the start of a project when everyone is bright eyed and bushy tailed because you’re super excited about designing with people who might actually use what you’re designing! Or you might have launched a new agile methodology that would enable you to deliver something that truly provides value in 30 days or less. Read MoreIn Agile UX |
Design Thinking
|
Innovation
-------------------------Research
THE WORST IDEAS I’VE HEARD FOR USER RESEARCHPRACTICAL USABILITY
MOVING TOWARD A MORE USABLE WORLD A column by Jim RossAugust 12, 2019
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__2 Shares
> Most of these ideas originated as attempts to shortcut the > difficulties, time, effort, and cost of user research. The results > were far from optimal. In my 19 years of involvement in User Experience, I’ve heard some really bad ideas about how to conduct user research. Don’t get me wrong—I’ve had a few bad ideas myself. However, in this column, I’ll write about the very worst ideas I’ve ever encountered. Most of these ideas originated as attempts to shortcut the difficulties, time, effort, and cost of user research. The results were far from optimal. BAD IDEA: LET’S OFFSHORE OUR UX WORK “We’re offshoring all of our development work. Why don’t we offshore the UX work, too?” Back in the early 2000s, I worked for a large corporation that was thinking about adopting the fad of offshoring as much work as possible to India, and our management team decided to experiment with offshoring the work of our UX team. Read More In Usability Testing| User
Research
-------------------------Research
Reviews
Process
DEMOCRATIZATION OF UX INSIGHTS: WHAT DOES THIS REALLY MEAN? By Alfonso de la NuezAugust 12, 2019
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__3 Shares
> There’s much more user research being conducted and far more > insights are available than ever before, which ultimately translates > into better digital product experiences. In 1999, nearly 20 years ago, I conducted my first Web site usabilitytest
.
Wow! I still vividly remember how it felt to conduct that type of research. That was back when no one understood how to design Web sites, let alone had any insights into what made a great digital experience. At that time, being able to conduct a usability test felt like a luxury that others had yet to experience. A large bank had commissioned that study. Of course! Only those with excess cash were running usability tests back then. Those who have been in the field of User Experience since the ’90s know exactly what I mean. Fortunately, things have improved dramatically in the last few years. There’s much more user research being conducted and far more insights are available than ever before, which ultimately translates into better digital product experiences. Given how critical User Experience has now become as a competitive advantage, the thirst for those insights is growing exponentially. Good UX design has become strategic.
Now, it’s not just UX researchers and designers, but product managers and even C-level executives who are seeing the value of powerful UX insights in improving digital experiences. Read More In Conference Reviews|
Teamwork | User
Research
JULY 29, 2019 EDITIONResearch
Business
UX RESEARCH: THE TINKERING MINDSETDISCOVERY
INSIGHTS FROM UX RESEARCH A column by Michael MorganJuly 29, 2019
__No Comments
__4 Shares
> Researchers working in the instructional-learning field refer to the > concept of understanding through play as _tinkering_. At some point in our childhood, we _constructed_ things—whether it was a house out of logs or a hat out of origami paper. We have all figured out a way to build stuff, solving problems through play and by trying things out. Sometimes they work. In other cases, they don’t. Often, even when they don’t, we still take away something of value from the experience—be it a lesson on what to do or what _not_ todo.
Researchers working in the instructional-learning field refer to the concept of understanding through play as _tinkering_. While this might sound somewhat childish—and it sort of is—tinkering has its time and place in fields such as engineering, design, and science, whose focus is the development and refinement of new ideas. Read MoreIn Soft Skills
| User
Research
-------------------------Research
Strategy
READABILITY FORMULAS: 7 REASONS TO AVOID THEM AND WHAT TO DO INSTEADGOOD QUESTIONS
ASKING AND ANSWERING USERS' QUESTIONS A column by Caroline Jarrett and Janice ‘Ginny’ RedishJuly 29, 2019
__No Comments
__65 Shares
> Readability formulas are easy to use and give you a number. This > combination makes them seductive. But a number isn’t useful if it > isn’t reliable, valid, or helpful. If you’ve ever had your computer give you a readability score or a grade level for something you’ve written, you’ve run a readability formula. Readability formulas are easy to use and give you a number. This combination makes them seductive. But a number isn’t useful if it isn’t reliable, valid, or helpful. In this article, we’ll explain how readability formulas work and give you seven reasons why you shouldn’t use them. We’ll also show you better ways to learn whether the people you want to reach can find, understand, and use your content. Read MoreIn Content Strategy
| User
Research
-------------------------Business
PROJECT ESTIMATION, PART 5: EMBELLISHING THE SYSTEM TO MANAGE EXPECTATIONS AND COSTSBy Leo Frishberg
July 29, 2019
__No Comments
__2 Shares
> Using this approach lets you avoid billing by the hour. You can > instead _quantize_ your service offerings—transforming the time > necessary to complete a task into a deliverable unit of value. Throughout this five-part series, I’ve presented an approach to selling, estimating, and managing services that puts your client in control while letting you maximize your value. Using this approach lets you avoid billing by the hour. You can instead _quantize_ your service offerings—transforming the time necessary to complete a task into a deliverable unit of value. In Part 4,
I decomposed an example of a service offering, _Craft an IA_, into its constituent elements. In a detailed spreadsheet, I illustrated how you can break a single service offering into 24 separate deliverable units—only a few of which relied on hourly charges. In addition, I discussed how you can leverage this approach to increase your value proposition with your stakeholders. By being transparent about the range and costs of your services with your prospects, you’ll increase their trust in your proposals. Giving your prospects access to your estimating spreadsheet lets you discuss all the possible services you might offer. By working with them throughout the estimating process, you can show that you understand their desired outcomes. By situating each service element within a design-thinking framework, you can help your prospects understand where changes in scope are most likely to occur. In illustrating to your prospects the relationships between your service elements and the larger design-thinking framework, you can communicate both that your approach is rational and logical and that your final scope of effort and resulting costs could likely change. Read MoreIn Consulting
| DesignOps |
UX Leadership
-------------------------Research
Community
Design
USER RESEARCH AND DESIGN FOR VOICE APPLICATIONSASK UXMATTERS
GET EXPERT ANSWERS
A column by Janet M. SixJuly 29, 2019
__No Comments
__11 Shares
> Send your questions to _Ask UXmatters_ and get answers from some of > the top professionals in UX. In this edition of _Ask UXmatters_, our experts consider how user research and design for voice applications differs from research and design for traditional, graphic user interfaces (GUIs). First, our expert panel discusses the importance of deeply understanding the context in which people would use an application, as well as the behavior of those who would use it. Our panel of experts also recommends that we accurately understand the problems a voice application can solve, so it is truly helpful rather than just a cute gimmick. The panel also explores how to collect data from users when you’re designing a voice system or training artificial-intelligence (AI) algorithms. Read MoreIn Thought Leaders
| User
Experience
| User
Research |
Voice User Interface Design -------------------------Reviews
Community
BOOK REVIEW: FACTFULNESS: TEN REASONS WE’RE WRONG ABOUT THE WORLD AND WHY THINGS ARE BETTER THAN YOU THINKBy D. Ben Woods
July 29, 2019
__No Comments
__2 Shares
“It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.”—commonly attributedto Mark Twain
Despite our technological advances, it seems that things just keep getting worse. Overpopulation, terrorism, natural disasters, lack of food and resources, crime, income inequality, and access to education are just some of the things with which humanity is contending. It makes one long for the good old days. But is this perception of the world correct? A critical skill for UX professionals is the ability to recognize our biases and evaluate the quality of the information we consume and develop. By recognizing the errors in our perception and in the information at hand, we can improve decision making for ourselves and our teams. Read MoreIn Book Reviews
| Thought
Leaders
Previous Next Current IssueTRENDING ARTICLES
* 13 Human Qualities You Must Have to Succeed in Work and Life By Pabini Gabriel-Petit * Strengths and Weaknesses of Quantitative and Qualitative Research By Demetrius Madrigaland Bryan McClain
* Managing Talent Strategically Using Career RoadmapsBy Liam Friedland
* Readability Formulas: 7 Reasons to Avoid Them and What to DoInstead
By Caroline Jarrett
and Janice ‘Ginny’ Redish * How Do Users Really Hold Mobile Devices?By Steven Hoober
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