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TECHNICAL SUPPORT
GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
MOTOROLA MOTO G PLAY (XT2093DL) Popular Tutorials Choose a tutorial and follow the interactive steps to learn how to use your device. Wi-Fi® Calling. Insert SIM Card. Make and Receive Calls IF I BUY A NEW TRACFONE, CAN I TRANSFER MY REMAINING Yes. You can transfer the minutes and phone number into your new TracFone by going to the TracFone main page and NO CONTRACT CELL PHONES & PLANS TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! SUPPORT - TRACFONE WIRELESS Select issue: I can't power my phone on. My Bluetooth device isn't working. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps orcontent.
TECHNICAL SUPPORT
GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
MOTOROLA MOTO G PLAY (XT2093DL) Popular Tutorials Choose a tutorial and follow the interactive steps to learn how to use your device. Wi-Fi® Calling. Insert SIM Card. Make and Receive Calls IF I BUY A NEW TRACFONE, CAN I TRANSFER MY REMAINING Yes. You can transfer the minutes and phone number into your new TracFone by going to the TracFone main page andTECHNICAL SUPPORT
GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
TRACFONE | TRACFONE WIRELESS Visit TracFone Prepaid Wireless and discover the cell phone that puts you in control. View affordable cell phone plans, cool phones andmore.
SUPPORT - TRACFONE WIRELESS Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. TRACFONE BLOG: HOW TO ACTIVATE YOUR NEW TRACFONE PHONE Get up to speed with your new phone. Thinking about upgrading to a new Tracfone phone? Phones don’t last forever, and sometimes you outgrow the features and storage space of APN URLS - TRACFONE WIRELESS Select your brand from the choices below to continue. Net10 SimpleMobile
| KONNECTONE K6500TL GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
| ALCATEL MYFLIP 2 (A406DL) What Accessibility features are available for my phone? How do I view/ clear my notifications? Does the A406DL support wireless charging? | SAMSUNG A11 (S115DL) How do I connect or pair my Android phone to my car or truck? How do I tether my phone or use it as a mobile hotspot? AccessibilityAPPLE IPHONE XS MAX
Popular Tutorials Choose a tutorial and follow the interactive steps to learn how to use your device. Enable the Virtual Button. Set UpVoicemail
WHY AM I UNABLE TO ACCESS THE INTERNET, OR SEND/RECEIVE An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages. NO CONTRACT CELL PHONES & PLANS TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! NO CONTRACT CELL PHONES & PLANS Tracfone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! HOW DO I TRANSFER CONTACTS FROM MY PREVIOUS PHONE TO MY To transfer your contacts between Android devices, follow these steps: On your old phone, locate and tap the "Contacts" icon. Press and hold the name of the contact you would like to transfer until a check mark is displayed. To transfer additional contacts, simply tap the desired contacts. Tap the "Share" icon. MOTOROLA MOTO G PLAY (XT2093DL) Popular Tutorials Choose a tutorial and follow the interactive steps to learn how to use your device. Wi-Fi® Calling. Insert SIM Card. Make and Receive Calls WHAT CAN I DO IF I FORGOT THE PIN CODE, PATTERN, OR Select "Lock." In the window that appears, enter a temporary password. Select "Lock" again. If it was successful, you should see a confirmation below the box with the buttons "Ring", "Lock," and "Erase." On your phone, you should now see a password field in which you can enter the temporary password. Enter the password to unlockyour phone.
HOW DO I MONITOR AND CONTROL MY DATA USAGE? Tap "Connections." Tap "Data usage." The following options are available: Turn Mobile Data On or Off. Set or Remove Limits to Mobile Data Usage. Create an Alert for Mobile Data Usage. Check Mobile Data Usage by Apps. Monitor your apps’ mobile data usage. Tap the "Menu" icon at the top right of the screen. HOW DO I DOWNLOAD APPS TO MY DEVICE? To download apps, follow these steps: From the main screen, tap the "Play Store" icon. Tap the Google Play search bar at the top of the screen to activate the keypad. Enter the name of the app you are looking for, or enter keywords to search the Play Store. Then, tap the "Search" key on the keyboard. Select the app you would like todownload.
HOW DO I ACCESS MY VOICEMAIL? You can access your voicemail by tapping the "Phone" icon at the bottom of the main screen. Tap the "Dial" tab, if necessary. Then, press and hold the "1" key until you are connected. HOW DO I USE MY PHONE AS A MOBILE HOTSPOT? To turn your phone into a mobile Wi-Fi® hotspot, follow these steps: From the main screen, slide the screen up to display your apps. Locate and tap the "Settings" icon. CANNOT MAKE A CALL OR ANSWER CALLS? Try rebooting your device in Safe Mode to see if there is a hardware/software issue with the phone. If the phone is able to make calls, you will need to uninstall the 3rd party applications one by one until the issue stops. Have you tried to remove and reinsert yourSIM card?
NO CONTRACT CELL PHONES & PLANS TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! NO CONTRACT CELL PHONES & PLANS Tracfone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! HOW DO I TRANSFER CONTACTS FROM MY PREVIOUS PHONE TO MY To transfer your contacts between Android devices, follow these steps: On your old phone, locate and tap the "Contacts" icon. Press and hold the name of the contact you would like to transfer until a check mark is displayed. To transfer additional contacts, simply tap the desired contacts. Tap the "Share" icon. MOTOROLA MOTO G PLAY (XT2093DL) Popular Tutorials Choose a tutorial and follow the interactive steps to learn how to use your device. Wi-Fi® Calling. Insert SIM Card. Make and Receive Calls WHAT CAN I DO IF I FORGOT THE PIN CODE, PATTERN, OR Select "Lock." In the window that appears, enter a temporary password. Select "Lock" again. If it was successful, you should see a confirmation below the box with the buttons "Ring", "Lock," and "Erase." On your phone, you should now see a password field in which you can enter the temporary password. Enter the password to unlockyour phone.
HOW DO I MONITOR AND CONTROL MY DATA USAGE? Tap "Connections." Tap "Data usage." The following options are available: Turn Mobile Data On or Off. Set or Remove Limits to Mobile Data Usage. Create an Alert for Mobile Data Usage. Check Mobile Data Usage by Apps. Monitor your apps’ mobile data usage. Tap the "Menu" icon at the top right of the screen. HOW DO I DOWNLOAD APPS TO MY DEVICE? To download apps, follow these steps: From the main screen, tap the "Play Store" icon. Tap the Google Play search bar at the top of the screen to activate the keypad. Enter the name of the app you are looking for, or enter keywords to search the Play Store. Then, tap the "Search" key on the keyboard. Select the app you would like todownload.
HOW DO I ACCESS MY VOICEMAIL? You can access your voicemail by tapping the "Phone" icon at the bottom of the main screen. Tap the "Dial" tab, if necessary. Then, press and hold the "1" key until you are connected. HOW DO I USE MY PHONE AS A MOBILE HOTSPOT? To turn your phone into a mobile Wi-Fi® hotspot, follow these steps: From the main screen, slide the screen up to display your apps. Locate and tap the "Settings" icon. CANNOT MAKE A CALL OR ANSWER CALLS? Try rebooting your device in Safe Mode to see if there is a hardware/software issue with the phone. If the phone is able to make calls, you will need to uninstall the 3rd party applications one by one until the issue stops. Have you tried to remove and reinsert yourSIM card?
TECHNICAL SUPPORT
GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
SUPPORT - TRACFONE WIRELESS Troubleshooting Guides: I need to insert a SIM card or a Memory Card. My phone is subscribed to the service but will not call / text / browse. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My screen is stuck / frozen / hanging. GET MORE HELP. SUPPORT - TRACFONE WIRELESS Share. Troubleshooting Guides. Select issue: I can't power my phone on. My Bluetooth device isn't working. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My battery drains too quickly. IF I BUY A NEW TRACFONE, CAN I TRANSFER MY REMAINING If I buy a new non triple minute phone, and transfer my service to it, do I get to keep my existing minutes now that there are no more tripleminutes?
HOW DO I CHECK MY BALANCE ON MY PHONE? How do I check my balance on my phone? From the main screen, press the UP navigation key. Press the DOWN navigation key as needed until the cursor is pointing to the "Enter your phone number" field. Then, press the OK key. Use the dial pad to enter your mobile number. Then, press the OK key. Your balance information and service end date will be HOW DO I ACCESS MY VOICEMAIL? You can access your voicemail by tapping the "Phone" icon at the bottom of the main screen. Tap the "Dial" tab, if necessary. Then, press and hold the "1" key until you are connected. HOW DO I CONFIGURE THE APN ON MY PHONE? Troubleshooting Guides: I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. WHAT CAN I DO IF MY PHONE IS RUNNING OUT OF STORAGE? Open the folder containing the file you want to save to your SD card. Tap and hold the desired file. Tap the "Menu" icon. Tap "Copy." Go to the location on your SD card where you would like to save the file. Tap the "Menu" icon. Then, tap "Paste." Once the file is copied, you HOW DO I PERFORM A HARD KEY RESET ON MY DEVICE? Note: If you see FTM (Field Test Mode) or FTD (Field Test Display) on the screen instead of the Android System Recovery Menu, then proceed to Step 1 and alternate the Volume key combination for Step 2. Use the Volume Up/Down keys to navigate the Android System Recovery Menu. Highlight "Wipe data/Factory reset," then press Power key to selectit.
WHY AM I UNABLE TO ACCESS THE INTERNET, OR SEND/RECEIVE An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages. NO CONTRACT CELL PHONES & PLANS TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! NO CONTRACT CELL PHONES & PLANS Tracfone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More!TECHNICAL SUPPORT
GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
SUPPORT - TRACFONE WIRELESS Share. Troubleshooting Guides. Select issue: I can't power my phone on. My Bluetooth device isn't working. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My battery drains too quickly. TRACFONE BLOG: HOW TO ACTIVATE YOUR NEW TRACFONE PHONE Here’s how to activate your new phone and get it up and running. Select “Activate”. Select “I have a Tracfone phone”. Enter the phone’s IMEI/MEID/Serial Number (located on the red activation card that came with the phone) Review and accept Tracfone’s Terms & Conditions. Continue answering the prompts based on your needs. SUPPORT - TRACFONE WIRELESS Troubleshooting Guides. Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My batterydrains too quickly.
HOW DO I CHECK MY BALANCE OR FIND MY SERVICE END DATE Once you have signed in to the Car Smart App, follow these steps: Tap the "Menu" icon. Tap "Check My Balance." Your service end date is located to the right of "Service Plan Due Date." To determine your available balance, subtract the number located to the right of IF I BUY A NEW TRACFONE, CAN I TRANSFER MY REMAINING Yes. You can transfer the minutes and phone number into your new TracFone by going to the TracFone main page and WHY AM I UNABLE TO ACCESS THE INTERNET, OR SEND/RECEIVE An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages. CANNOT SEND/RECEIVE SMS/MMS There are a few reasons why your smartphone/device might not send or receive SMS and MMS messages: No connection to mobile data. Issues with the Messaging app. 3rd party apps not working properly. Are you only unable to send SMS or MMS messages in specific locations? Try moving to a different location and send your messages again. NO CONTRACT CELL PHONES & PLANS TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! NO CONTRACT CELL PHONES & PLANS Tracfone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More!TECHNICAL SUPPORT
GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
SUPPORT - TRACFONE WIRELESS Share. Troubleshooting Guides. Select issue: I can't power my phone on. My Bluetooth device isn't working. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My battery drains too quickly. TRACFONE BLOG: HOW TO ACTIVATE YOUR NEW TRACFONE PHONE Here’s how to activate your new phone and get it up and running. Select “Activate”. Select “I have a Tracfone phone”. Enter the phone’s IMEI/MEID/Serial Number (located on the red activation card that came with the phone) Review and accept Tracfone’s Terms & Conditions. Continue answering the prompts based on your needs. SUPPORT - TRACFONE WIRELESS Troubleshooting Guides. Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My batterydrains too quickly.
HOW DO I CHECK MY BALANCE OR FIND MY SERVICE END DATE Once you have signed in to the Car Smart App, follow these steps: Tap the "Menu" icon. Tap "Check My Balance." Your service end date is located to the right of "Service Plan Due Date." To determine your available balance, subtract the number located to the right of IF I BUY A NEW TRACFONE, CAN I TRANSFER MY REMAINING Yes. You can transfer the minutes and phone number into your new TracFone by going to the TracFone main page and WHY AM I UNABLE TO ACCESS THE INTERNET, OR SEND/RECEIVE An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages. CANNOT SEND/RECEIVE SMS/MMS There are a few reasons why your smartphone/device might not send or receive SMS and MMS messages: No connection to mobile data. Issues with the Messaging app. 3rd party apps not working properly. Are you only unable to send SMS or MMS messages in specific locations? Try moving to a different location and send your messages again. SUPPORT - TRACFONE WIRELESS Troubleshooting Guides. Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My batterydrains too quickly.
TRACFONE | 611611 HELP ENROLL: To enroll in Auto-Refill, text ENROLL to 611611 or click here. FOUR: To get the last four digits of your serial number, text the word FOUR to 611611 or click here. HELP: To access a self-service menu with a list of all our help keywords, text the word HELP to 611611 or click here. ILD: For International Long Distance calling information WHAT CAN I DO IF I FORGOT THE PIN CODE, PATTERN, OR Select "Lock." In the window that appears, enter a temporary password. Select "Lock" again. If it was successful, you should see a confirmation below the box with the buttons "Ring", "Lock," and "Erase." On your phone, you should now see a password field in which you can enter the temporary password. Enter the password to unlockyour phone.
TRACFONE | TRACFONE WIRELESS Visit TracFone Prepaid Wireless and discover the cell phone that puts you in control. View affordable cell phone plans, cool phones andmore.
TRACFONE BLOG: HOW TO RECEIVE ASSISTANCE FROM TRACFONE You can reach our helpful customer service team seven days a week, from 8:00am – 11:45pm (EST), by calling 1-800-867-7183. A Tracfone representative will be happy to provide assistance, whether you need help activating your device, searching the web, or dealing with otherissues.
NET10 - TRACFONE WIRELESS Purchased Plan:: When this plan is added, your current balance is saved and will be restored when the Unlimited benefits expire. If you are enrolled in Safelink at the time your Unlimited benefits expire, you will begin receiving Safelink benefits. TRACFONE BLOG: YOUR GUIDE TO CELL PHONE COVERAGE AND NETWORKS The use of SIM cards gives mobile users the flexibility to switch between phones whenever they want. CDMA phones, on the other hand, use embedded serial numbers. Nowadays, most Verizon and Sprint phones do have SIM cards, because SIM cards are required to support LTEᶧ coverage. However, these SIM cards don’t function the same way thatGSM
TRACFONE BLOG: HOW TO SET UP VOICEMAIL ON YOUR TRACFONE Voicemail setup is a quick and easy process. From work to family and everything in between, each call matters. But you can’t always be there to answer them – that’s why you need to get your voicemail set up as soon as possible after purchasing a Tracfone device or bringing your phone when you switch carriers. If you’re wondering, “How do I get my voicemail?” we’ll walk you WHAT CAN I DO IF MY PHONE IS RUNNING OUT OF STORAGE? Open the folder containing the file you want to save to your SD card. Tap and hold the desired file. Tap the "Menu" icon. Tap "Copy." Go to the location on your SD card where you would like to save the file. Tap the "Menu" icon. Then, tap "Paste." Once the file is copied, you| APPLE IPHONE 6
What should I do if my iPhone shuts down on its own OR the batteryunexpectedly dies?
NO CONTRACT CELL PHONES & PLANS TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! NO CONTRACT CELL PHONES & PLANS Tracfone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More!TECHNICAL SUPPORT
GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
SUPPORT - TRACFONE WIRELESS Share. Troubleshooting Guides. Select issue: I can't power my phone on. My Bluetooth device isn't working. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My battery drains too quickly. TRACFONE BLOG: HOW TO ACTIVATE YOUR NEW TRACFONE PHONE Here’s how to activate your new phone and get it up and running. Select “Activate”. Select “I have a Tracfone phone”. Enter the phone’s IMEI/MEID/Serial Number (located on the red activation card that came with the phone) Review and accept Tracfone’s Terms & Conditions. Continue answering the prompts based on your needs. SUPPORT - TRACFONE WIRELESS Troubleshooting Guides. Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My batterydrains too quickly.
HOW DO I CHECK MY BALANCE OR FIND MY SERVICE END DATE Once you have signed in to the Car Smart App, follow these steps: Tap the "Menu" icon. Tap "Check My Balance." Your service end date is located to the right of "Service Plan Due Date." To determine your available balance, subtract the number located to the right of IF I BUY A NEW TRACFONE, CAN I TRANSFER MY REMAINING Yes. You can transfer the minutes and phone number into your new TracFone by going to the TracFone main page and WHY AM I UNABLE TO ACCESS THE INTERNET, OR SEND/RECEIVE An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages. CANNOT SEND/RECEIVE SMS/MMS There are a few reasons why your smartphone/device might not send or receive SMS and MMS messages: No connection to mobile data. Issues with the Messaging app. 3rd party apps not working properly. Are you only unable to send SMS or MMS messages in specific locations? Try moving to a different location and send your messages again. NO CONTRACT CELL PHONES & PLANS TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! NO CONTRACT CELL PHONES & PLANS Tracfone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More!TECHNICAL SUPPORT
GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
SUPPORT - TRACFONE WIRELESS Share. Troubleshooting Guides. Select issue: I can't power my phone on. My Bluetooth device isn't working. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My battery drains too quickly. TRACFONE BLOG: HOW TO ACTIVATE YOUR NEW TRACFONE PHONE Here’s how to activate your new phone and get it up and running. Select “Activate”. Select “I have a Tracfone phone”. Enter the phone’s IMEI/MEID/Serial Number (located on the red activation card that came with the phone) Review and accept Tracfone’s Terms & Conditions. Continue answering the prompts based on your needs. SUPPORT - TRACFONE WIRELESS Troubleshooting Guides. Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My batterydrains too quickly.
HOW DO I CHECK MY BALANCE OR FIND MY SERVICE END DATE Once you have signed in to the Car Smart App, follow these steps: Tap the "Menu" icon. Tap "Check My Balance." Your service end date is located to the right of "Service Plan Due Date." To determine your available balance, subtract the number located to the right of IF I BUY A NEW TRACFONE, CAN I TRANSFER MY REMAINING Yes. You can transfer the minutes and phone number into your new TracFone by going to the TracFone main page and WHY AM I UNABLE TO ACCESS THE INTERNET, OR SEND/RECEIVE An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages. CANNOT SEND/RECEIVE SMS/MMS There are a few reasons why your smartphone/device might not send or receive SMS and MMS messages: No connection to mobile data. Issues with the Messaging app. 3rd party apps not working properly. Are you only unable to send SMS or MMS messages in specific locations? Try moving to a different location and send your messages again. SUPPORT - TRACFONE WIRELESS Troubleshooting Guides. Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My batterydrains too quickly.
TRACFONE | 611611 HELP ENROLL: To enroll in Auto-Refill, text ENROLL to 611611 or click here. FOUR: To get the last four digits of your serial number, text the word FOUR to 611611 or click here. HELP: To access a self-service menu with a list of all our help keywords, text the word HELP to 611611 or click here. ILD: For International Long Distance calling information WHAT CAN I DO IF I FORGOT THE PIN CODE, PATTERN, OR Select "Lock." In the window that appears, enter a temporary password. Select "Lock" again. If it was successful, you should see a confirmation below the box with the buttons "Ring", "Lock," and "Erase." On your phone, you should now see a password field in which you can enter the temporary password. Enter the password to unlockyour phone.
TRACFONE | TRACFONE WIRELESS Visit TracFone Prepaid Wireless and discover the cell phone that puts you in control. View affordable cell phone plans, cool phones andmore.
NET10 - TRACFONE WIRELESS Purchased Plan:: When this plan is added, your current balance is saved and will be restored when the Unlimited benefits expire. If you are enrolled in Safelink at the time your Unlimited benefits expire, you will begin receiving Safelink benefits. TRACFONE BLOG: HOW TO RECEIVE ASSISTANCE FROM TRACFONE You can reach our helpful customer service team seven days a week, from 8:00am – 11:45pm (EST), by calling 1-800-867-7183. A Tracfone representative will be happy to provide assistance, whether you need help activating your device, searching the web, or dealing with otherissues.
TRACFONE BLOG: YOUR GUIDE TO CELL PHONE COVERAGE AND NETWORKS The use of SIM cards gives mobile users the flexibility to switch between phones whenever they want. CDMA phones, on the other hand, use embedded serial numbers. Nowadays, most Verizon and Sprint phones do have SIM cards, because SIM cards are required to support LTEᶧ coverage. However, these SIM cards don’t function the same way thatGSM
TRACFONE BLOG: HOW TO SET UP VOICEMAIL ON YOUR TRACFONE Voicemail setup is a quick and easy process. From work to family and everything in between, each call matters. But you can’t always be there to answer them – that’s why you need to get your voicemail set up as soon as possible after purchasing a Tracfone device or bringing your phone when you switch carriers. If you’re wondering, “How do I get my voicemail?” we’ll walk you WHAT CAN I DO IF MY PHONE IS RUNNING OUT OF STORAGE? Open the folder containing the file you want to save to your SD card. Tap and hold the desired file. Tap the "Menu" icon. Tap "Copy." Go to the location on your SD card where you would like to save the file. Tap the "Menu" icon. Then, tap "Paste." Once the file is copied, you HOW DO I PERFORM A HARD KEY RESET ON MY DEVICE? Note: If you see FTM (Field Test Mode) or FTD (Field Test Display) on the screen instead of the Android System Recovery Menu, then proceed to Step 1 and alternate the Volume key combination for Step 2. Use the Volume Up/Down keys to navigate the Android System Recovery Menu. Highlight "Wipe data/Factory reset," then press Power key to selectit.
NO CONTRACT CELL PHONES & PLANS TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! SUPPORT - TRACFONE WIRELESS Share. Troubleshooting Guides. Select issue: I can't power my phone on. My Bluetooth device isn't working. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My battery drains too quickly. SUPPORT - TRACFONE WIRELESS Troubleshooting Guides. Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My batterydrains too quickly.
MOTOROLA MOTO G PLAY (XT2093DL) Popular Tutorials Choose a tutorial and follow the interactive steps to learn how to use your device. Wi-Fi® Calling. Insert SIM Card. Make and Receive Calls HOW DO I MONITOR AND CONTROL MY DATA USAGE? Tap "Connections." Tap "Data usage." The following options are available: Turn Mobile Data On or Off. Set or Remove Limits to Mobile Data Usage. Create an Alert for Mobile Data Usage. Check Mobile Data Usage by Apps. Monitor your apps’ mobile data usage. Tap the "Menu" icon at the top right of the screen. IF I BUY A NEW TRACFONE, CAN I TRANSFER MY REMAINING Yes. You can transfer the minutes and phone number into your new TracFone by going to the TracFone main page andMOTOROLA MOTO E6
Popular Tutorials Choose a tutorial and follow the interactive steps to learn how to use your device. PIN for My SIM Card. Set Up Email.Update Firmware
WHAT CAN I DO IF MY PHONE IS RUNNING OUT OF STORAGE? Open the folder containing the file you want to save to your SD card. Tap and hold the desired file. Tap the "Menu" icon. Tap "Copy." Go to the location on your SD card where you would like to save the file. Tap the "Menu" icon. Then, tap "Paste." Once the file is copied, you CANNOT MAKE A CALL OR ANSWER CALLS? Try rebooting your device in Safe Mode to see if there is a hardware/software issue with the phone. If the phone is able to make calls, you will need to uninstall the 3rd party applications one by one until the issue stops. Have you tried to remove and reinsert yourSIM card?
CANNOT SEND/RECEIVE SMS/MMS There are a few reasons why your smartphone/device might not send or receive SMS and MMS messages: No connection to mobile data. Issues with the Messaging app. 3rd party apps not working properly. Are you only unable to send SMS or MMS messages in specific locations? Try moving to a different location and send your messages again. NO CONTRACT CELL PHONES & PLANS TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! SUPPORT - TRACFONE WIRELESS Share. Troubleshooting Guides. Select issue: I can't power my phone on. My Bluetooth device isn't working. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My battery drains too quickly. SUPPORT - TRACFONE WIRELESS Troubleshooting Guides. Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My batterydrains too quickly.
MOTOROLA MOTO G PLAY (XT2093DL) Popular Tutorials Choose a tutorial and follow the interactive steps to learn how to use your device. Wi-Fi® Calling. Insert SIM Card. Make and Receive Calls HOW DO I MONITOR AND CONTROL MY DATA USAGE? Tap "Connections." Tap "Data usage." The following options are available: Turn Mobile Data On or Off. Set or Remove Limits to Mobile Data Usage. Create an Alert for Mobile Data Usage. Check Mobile Data Usage by Apps. Monitor your apps’ mobile data usage. Tap the "Menu" icon at the top right of the screen. IF I BUY A NEW TRACFONE, CAN I TRANSFER MY REMAINING Yes. You can transfer the minutes and phone number into your new TracFone by going to the TracFone main page andMOTOROLA MOTO E6
Popular Tutorials Choose a tutorial and follow the interactive steps to learn how to use your device. PIN for My SIM Card. Set Up Email.Update Firmware
WHAT CAN I DO IF MY PHONE IS RUNNING OUT OF STORAGE? Open the folder containing the file you want to save to your SD card. Tap and hold the desired file. Tap the "Menu" icon. Tap "Copy." Go to the location on your SD card where you would like to save the file. Tap the "Menu" icon. Then, tap "Paste." Once the file is copied, you CANNOT MAKE A CALL OR ANSWER CALLS? Try rebooting your device in Safe Mode to see if there is a hardware/software issue with the phone. If the phone is able to make calls, you will need to uninstall the 3rd party applications one by one until the issue stops. Have you tried to remove and reinsert yourSIM card?
CANNOT SEND/RECEIVE SMS/MMS There are a few reasons why your smartphone/device might not send or receive SMS and MMS messages: No connection to mobile data. Issues with the Messaging app. 3rd party apps not working properly. Are you only unable to send SMS or MMS messages in specific locations? Try moving to a different location and send your messages again. TRACFONE BLOG: HOW TO ACTIVATE YOUR NEW TRACFONE PHONE Here’s how to activate your new phone and get it up and running. Select “Activate”. Select “I have a Tracfone phone”. Enter the phone’s IMEI/MEID/Serial Number (located on the red activation card that came with the phone) Review and accept Tracfone’s Terms & Conditions. Continue answering the prompts based on your needs.TECHNICAL SUPPORT
GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
HOW DO I CHECK MY BALANCE OR FIND MY SERVICE END DATE Once you have signed in to the Car Smart App, follow these steps: Tap the "Menu" icon. Tap "Check My Balance." Your service end date is located to the right of "Service Plan Due Date." To determine your available balance, subtract the number located to the right ofTURN PHONE ON/OFF
Turn Phone On/Off. Press to advance tutorial. 1. To turn your phone ON, press and hold the PWR/LOCK key on the back of your phone until the screen lights up. Open Image. 2. To turn your phone OFF, press and hold the PWR/LOCK key until you see the options menu. Open Image. HOW DO I MONITOR AND CONTROL MY DATA USAGE? Tap "Connections." Tap "Data usage." The following options are available: Turn Mobile Data On or Off. Set or Remove Limits to Mobile Data Usage. Create an Alert for Mobile Data Usage. Check Mobile Data Usage by Apps. Monitor your apps’ mobile data usage. Tap the "Menu" icon at the top right of the screen. WHAT CAN I DO IF MY PHONE IS RUNNING OUT OF STORAGE? Open the folder containing the file you want to save to your SD card. Tap and hold the desired file. Tap the "Menu" icon. Tap "Copy." Go to the location on your SD card where you would like to save the file. Tap the "Menu" icon. Then, tap "Paste." Once the file is copied, youAPPLE IPHONE XS MAX
Popular Tutorials Choose a tutorial and follow the interactive steps to learn how to use your device. Enable the Virtual Button. Set UpVoicemail
TRACFONE | TRACFONE WIRELESS Visit TracFone Prepaid Wireless and discover the cell phone that puts you in control. View affordable cell phone plans, cool phones andmore.
MOTO G PLAY (XT2093DL)|TRACFONESTORE Never settle for less. That's why there's moto g play. Watch games, movies, and video chats come to life on its massive ultra-wide display. Keep the fun going for up to t WHY AM I UNABLE TO ACCESS THE INTERNET, OR SEND/RECEIVE An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages. NO CONTRACT CELL PHONES & PLANS TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! NO CONTRACT CELL PHONES & PLANS Tracfone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More!TECHNICAL SUPPORT
GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
SUPPORT - TRACFONE WIRELESS Share. Troubleshooting Guides. Select issue: I can't power my phone on. My Bluetooth device isn't working. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My battery drains too quickly. TRACFONE BLOG: HOW TO ACTIVATE YOUR NEW TRACFONE PHONE Here’s how to activate your new phone and get it up and running. Select “Activate”. Select “I have a Tracfone phone”. Enter the phone’s IMEI/MEID/Serial Number (located on the red activation card that came with the phone) Review and accept Tracfone’s Terms & Conditions. Continue answering the prompts based on your needs. SUPPORT - TRACFONE WIRELESS Troubleshooting Guides. Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My batterydrains too quickly.
HOW DO I CHECK MY BALANCE OR FIND MY SERVICE END DATE Once you have signed in to the Car Smart App, follow these steps: Tap the "Menu" icon. Tap "Check My Balance." Your service end date is located to the right of "Service Plan Due Date." To determine your available balance, subtract the number located to the right of IF I BUY A NEW TRACFONE, CAN I TRANSFER MY REMAINING Yes. You can transfer the minutes and phone number into your new TracFone by going to the TracFone main page and WHY AM I UNABLE TO ACCESS THE INTERNET, OR SEND/RECEIVE An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages. CANNOT SEND/RECEIVE SMS/MMS There are a few reasons why your smartphone/device might not send or receive SMS and MMS messages: No connection to mobile data. Issues with the Messaging app. 3rd party apps not working properly. Are you only unable to send SMS or MMS messages in specific locations? Try moving to a different location and send your messages again. NO CONTRACT CELL PHONES & PLANS TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More! NO CONTRACT CELL PHONES & PLANS Tracfone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More!TECHNICAL SUPPORT
GET MORE HELP. Have a question and can't find the answer in theKnowledge Base?
SUPPORT - TRACFONE WIRELESS Share. Troubleshooting Guides. Select issue: I can't power my phone on. My Bluetooth device isn't working. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My battery drains too quickly. TRACFONE BLOG: HOW TO ACTIVATE YOUR NEW TRACFONE PHONE Here’s how to activate your new phone and get it up and running. Select “Activate”. Select “I have a Tracfone phone”. Enter the phone’s IMEI/MEID/Serial Number (located on the red activation card that came with the phone) Review and accept Tracfone’s Terms & Conditions. Continue answering the prompts based on your needs. SUPPORT - TRACFONE WIRELESS Troubleshooting Guides. Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My batterydrains too quickly.
HOW DO I CHECK MY BALANCE OR FIND MY SERVICE END DATE Once you have signed in to the Car Smart App, follow these steps: Tap the "Menu" icon. Tap "Check My Balance." Your service end date is located to the right of "Service Plan Due Date." To determine your available balance, subtract the number located to the right of IF I BUY A NEW TRACFONE, CAN I TRANSFER MY REMAINING Yes. You can transfer the minutes and phone number into your new TracFone by going to the TracFone main page and WHY AM I UNABLE TO ACCESS THE INTERNET, OR SEND/RECEIVE An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages. CANNOT SEND/RECEIVE SMS/MMS There are a few reasons why your smartphone/device might not send or receive SMS and MMS messages: No connection to mobile data. Issues with the Messaging app. 3rd party apps not working properly. Are you only unable to send SMS or MMS messages in specific locations? Try moving to a different location and send your messages again. SUPPORT - TRACFONE WIRELESS Troubleshooting Guides. Select issue: I can't power my phone on. I can’t download apps. I'm having trouble with Bluetooth. I received a warning message that my phone storage is full / I can’t take any more pictures / I can’t download more apps or content. My batterydrains too quickly.
TRACFONE | 611611 HELP ENROLL: To enroll in Auto-Refill, text ENROLL to 611611 or click here. FOUR: To get the last four digits of your serial number, text the word FOUR to 611611 or click here. HELP: To access a self-service menu with a list of all our help keywords, text the word HELP to 611611 or click here. ILD: For International Long Distance calling information WHAT CAN I DO IF I FORGOT THE PIN CODE, PATTERN, OR Select "Lock." In the window that appears, enter a temporary password. Select "Lock" again. If it was successful, you should see a confirmation below the box with the buttons "Ring", "Lock," and "Erase." On your phone, you should now see a password field in which you can enter the temporary password. Enter the password to unlockyour phone.
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NET10 - TRACFONE WIRELESS Purchased Plan:: When this plan is added, your current balance is saved and will be restored when the Unlimited benefits expire. If you are enrolled in Safelink at the time your Unlimited benefits expire, you will begin receiving Safelink benefits. TRACFONE BLOG: HOW TO RECEIVE ASSISTANCE FROM TRACFONE You can reach our helpful customer service team seven days a week, from 8:00am – 11:45pm (EST), by calling 1-800-867-7183. A Tracfone representative will be happy to provide assistance, whether you need help activating your device, searching the web, or dealing with otherissues.
TRACFONE BLOG: YOUR GUIDE TO CELL PHONE COVERAGE AND NETWORKS The use of SIM cards gives mobile users the flexibility to switch between phones whenever they want. CDMA phones, on the other hand, use embedded serial numbers. Nowadays, most Verizon and Sprint phones do have SIM cards, because SIM cards are required to support LTEᶧ coverage. However, these SIM cards don’t function the same way thatGSM
TRACFONE BLOG: HOW TO SET UP VOICEMAIL ON YOUR TRACFONE Voicemail setup is a quick and easy process. From work to family and everything in between, each call matters. But you can’t always be there to answer them – that’s why you need to get your voicemail set up as soon as possible after purchasing a Tracfone device or bringing your phone when you switch carriers. If you’re wondering, “How do I get my voicemail?” we’ll walk you WHAT CAN I DO IF MY PHONE IS RUNNING OUT OF STORAGE? Open the folder containing the file you want to save to your SD card. Tap and hold the desired file. Tap the "Menu" icon. Tap "Copy." Go to the location on your SD card where you would like to save the file. Tap the "Menu" icon. Then, tap "Paste." Once the file is copied, you HOW DO I PERFORM A HARD KEY RESET ON MY DEVICE? Note: If you see FTM (Field Test Mode) or FTD (Field Test Display) on the screen instead of the Android System Recovery Menu, then proceed to Step 1 and alternate the Volume key combination for Step 2. Use the Volume Up/Down keys to navigate the Android System Recovery Menu. Highlight "Wipe data/Factory reset," then press Power key to selectit.
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