WELCOME TO SMART SERVE ONTARIO Welcome to. Smart Serve Ontario. The Smart Serve Responsible Alcohol Beverage Sales & Service Training Program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible alcohol training program for Ontario. Smart Serve is a dedicated advocate for a safer and healthier Ontario. REGISTER NOW.

ONLINE TRAINING

Training Guidelines. Here is an overview of the Smart Serve Online® Training Program: The online program consists of multiple learning modules and chapters. You will learn through videos, audio, text, playing games, and quizzes, with immediate feedback. A status bar will show your progress as you complete the training modules. CONTACT US - SMART SERVE Smart Serve Ontario 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9 THINGS YOU MUST KNOW In the province of Ontario you can legally serve alcohol at 18 years of age, however, you must be at least 19 years old to legally consume or be in possession of alcohol. Acceptable Forms of Identification (I.D.) The only legally acceptable forms of identification are: Ontario Driver’s Licence. Canadian Passport. ONLINE STAFF TRAINING How to Purchase Course Tokens: Step 1: Register for an Organizational Account. Note: This account type is an administrative account only. There is no access to the training courses from this account. Step 2: Login to your Organizational Account and click “Purchase”. Step 3:

ACCESSIBILITY

Accessibility. Smart Serve Ontario is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under ONLINE PROCTORED TESTING Step 3: Take the test. Our proctoring system will monitor you for the duration of the test. Any rules broken will result in a FAILED session. You must remain in camera view at all times. Note: You are being monitored. Ensure the room has good lighting and there are no

REPLACEMENT CARDS

5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082 BAC CHART - SMART SERVE 12 Ounces (341 ml) of beer with 5% alcohol. 5 Ounces (142 ml) of wine with 12% alcohol. 1.5 Ounces (43 ml) of spirits with 40% alcohol. Important Reminder. A Blood Alcohol Concentration (BAC) Chart is a general guideline only and NOT the sole way to determine someone's

intoxication level.

TIME SAVING TIPS

Time saving tips. There is a great emphasis placed on staying current in any profession. If you attend networking events, tradeshows, or even food handling courses – you are investing in your future. So, to help you, we are outlining some important questions you should ask yourself to help determine if it is time to “Refresh” your Smart WELCOME TO SMART SERVE ONTARIO Welcome to. Smart Serve Ontario. The Smart Serve Responsible Alcohol Beverage Sales & Service Training Program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible alcohol training program for Ontario. Smart Serve is a dedicated advocate for a safer and healthier Ontario. REGISTER NOW.

ONLINE TRAINING

Training Guidelines. Here is an overview of the Smart Serve Online® Training Program: The online program consists of multiple learning modules and chapters. You will learn through videos, audio, text, playing games, and quizzes, with immediate feedback. A status bar will show your progress as you complete the training modules. CONTACT US - SMART SERVE Smart Serve Ontario 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9 THINGS YOU MUST KNOW In the province of Ontario you can legally serve alcohol at 18 years of age, however, you must be at least 19 years old to legally consume or be in possession of alcohol. Acceptable Forms of Identification (I.D.) The only legally acceptable forms of identification are: Ontario Driver’s Licence. Canadian Passport. ONLINE STAFF TRAINING How to Purchase Course Tokens: Step 1: Register for an Organizational Account. Note: This account type is an administrative account only. There is no access to the training courses from this account. Step 2: Login to your Organizational Account and click “Purchase”. Step 3:

ACCESSIBILITY

Accessibility. Smart Serve Ontario is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under ONLINE PROCTORED TESTING Step 3: Take the test. Our proctoring system will monitor you for the duration of the test. Any rules broken will result in a FAILED session. You must remain in camera view at all times. Note: You are being monitored. Ensure the room has good lighting and there are no

REPLACEMENT CARDS

5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082 BAC CHART - SMART SERVE 12 Ounces (341 ml) of beer with 5% alcohol. 5 Ounces (142 ml) of wine with 12% alcohol. 1.5 Ounces (43 ml) of spirits with 40% alcohol. Important Reminder. A Blood Alcohol Concentration (BAC) Chart is a general guideline only and NOT the sole way to determine someone's

intoxication level.

TIME SAVING TIPS

Time saving tips. There is a great emphasis placed on staying current in any profession. If you attend networking events, tradeshows, or even food handling courses – you are investing in your future. So, to help you, we are outlining some important questions you should ask yourself to help determine if it is time to “Refresh” your Smart THINGS YOU MUST KNOW In the province of Ontario you can legally serve alcohol at 18 years of age, however, you must be at least 19 years old to legally consume or be in possession of alcohol. Acceptable Forms of Identification (I.D.) The only legally acceptable forms of identification are: Ontario Driver’s Licence. Canadian Passport. ONLINE STAFF TRAINING How to Purchase Course Tokens: Step 1: Register for an Organizational Account. Note: This account type is an administrative account only. There is no access to the training courses from this account. Step 2: Login to your Organizational Account and click “Purchase”. Step 3: NEED A NEW SMART SERVE CARD? 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082

RE-CERTIFICATION

Our Re-Certification course is available for anyone who holds a valid Smart Serve Certification. By purchasing a Re-Certification training course, you will receive access to the Smart Serve Online® training program for 30 days. Upon successful completion, you will be issued a new Certificate card.

PLAN AHEAD AND WIN!

Help them aim for zero. We are proud to support the #HolidayRIDE campaign to Reduce Impaired Driving Everywhere (R.I.D.E) across Ontario. These programs remain an important part of creating a safer community by helping keep you and our roads safe. We are wishing everyone a safe and happy holiday. Please drink responsibly. SMART SERVE ONTARIO VOUS SOUHAITE LA BIENVENUE Le programme de formation Smart Serve sur la vente et le service responsable de boissons alcoolisées est approuvé et reconnu par la Commission des alcools et des jeux de l’Ontario (CAJO) comme étant le seul programme de formation portant sur la vente et le service d’alcool responsable pour l’Ontario.

MANAGERS LIBRARY

Simple and easy for guests, management and staff to follow. Realistic for the size and style of your establishment. Posted in a visible location for all guests, management and staff to see. Implemented, enforced and reviewed regularly during orientation and refresher

training. Get

FORMATION DU PERSONNEL EN LIGNE En tant qu’organisme enregistré, vous pouvez acheter des numéros de dossier qui pourront être convertis pour le programme de formation Smart Serve en ligne®. Les participants doivent créer un compte individuel en ligne pour accéder à la formation en ligne et faire

l’examen.

TIP: USE STUDY AIDS

5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082 AVOID THE TECHNICAL SUPPORT CALL 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082 WELCOME TO SMART SERVE ONTARIO Welcome to. Smart Serve Ontario. The Smart Serve Responsible Alcohol Beverage Sales & Service Training Program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible alcohol training program for Ontario. Smart Serve is a dedicated advocate for a safer and healthier Ontario. REGISTER NOW.

ONLINE TRAINING

Training Guidelines. Here is an overview of the Smart Serve Online® Training Program: The online program consists of multiple learning modules and chapters. You will learn through videos, audio, text, playing games, and quizzes, with immediate feedback. A status bar will show your progress as you complete the training modules. CONTACT US - SMART SERVE Smart Serve Ontario 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9 THINGS YOU MUST KNOW In the province of Ontario you can legally serve alcohol at 18 years of age, however, you must be at least 19 years old to legally consume or be in possession of alcohol. Acceptable Forms of Identification (I.D.) The only legally acceptable forms of identification are: Ontario Driver’s Licence. Canadian Passport.

ACCESSIBILITY

Accessibility. Smart Serve Ontario is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under

REPLACEMENT CARDS

5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082 NEED A NEW SMART SERVE CARD? 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082

MANAGERS LIBRARY

Simple and easy for guests, management and staff to follow. Realistic for the size and style of your establishment. Posted in a visible location for all guests, management and staff to see. Implemented, enforced and reviewed regularly during orientation and refresher

training. Get

BAC CHART - SMART SERVE 12 Ounces (341 ml) of beer with 5% alcohol. 5 Ounces (142 ml) of wine with 12% alcohol. 1.5 Ounces (43 ml) of spirits with 40% alcohol. Important Reminder. A Blood Alcohol Concentration (BAC) Chart is a general guideline only and NOT the sole way to determine someone's

intoxication level.

CANNABIS SIGNS OF USE 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082 WELCOME TO SMART SERVE ONTARIO Welcome to. Smart Serve Ontario. The Smart Serve Responsible Alcohol Beverage Sales & Service Training Program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible alcohol training program for Ontario. Smart Serve is a dedicated advocate for a safer and healthier Ontario. REGISTER NOW.

ONLINE TRAINING

Training Guidelines. Here is an overview of the Smart Serve Online® Training Program: The online program consists of multiple learning modules and chapters. You will learn through videos, audio, text, playing games, and quizzes, with immediate feedback. A status bar will show your progress as you complete the training modules. CONTACT US - SMART SERVE Smart Serve Ontario 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9 THINGS YOU MUST KNOW In the province of Ontario you can legally serve alcohol at 18 years of age, however, you must be at least 19 years old to legally consume or be in possession of alcohol. Acceptable Forms of Identification (I.D.) The only legally acceptable forms of identification are: Ontario Driver’s Licence. Canadian Passport.

ACCESSIBILITY

Accessibility. Smart Serve Ontario is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under

REPLACEMENT CARDS

5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082 NEED A NEW SMART SERVE CARD? 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082

MANAGERS LIBRARY

Simple and easy for guests, management and staff to follow. Realistic for the size and style of your establishment. Posted in a visible location for all guests, management and staff to see. Implemented, enforced and reviewed regularly during orientation and refresher

training. Get

BAC CHART - SMART SERVE 12 Ounces (341 ml) of beer with 5% alcohol. 5 Ounces (142 ml) of wine with 12% alcohol. 1.5 Ounces (43 ml) of spirits with 40% alcohol. Important Reminder. A Blood Alcohol Concentration (BAC) Chart is a general guideline only and NOT the sole way to determine someone's

intoxication level.

CANNABIS SIGNS OF USE 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082

COVID-19 RESOURCES

COVID-19 Resources. Your well-being and safety are very important to everyone. We are working closely to support the AGCO and the ever-changing Ontario Public Health and Government announcements. As things change, it is important to remember that the access to alcohol must continue to remain safe, secure, and provided in a socially

responsible

ABOUT US - SMART SERVE He is a partner in the Caribou Restaurant + Wine Bar and Manager/Partner of The Keg Steakhouse & Bar in Thunder Bay. Our board members can be reached at Board@smartserve.ca. Scholarships and Bursaries. Smart Serve Ontario proudly supports education in hospitality and tourism management throughout the Province of Ontario. SMART SERVE ONTARIO VOUS SOUHAITE LA BIENVENUE Le programme de formation Smart Serve sur la vente et le service responsable de boissons alcoolisées est approuvé et reconnu par la Commission des alcools et des jeux de l’Ontario (CAJO) comme étant le seul programme de formation portant sur la vente et le service d’alcool responsable pour l’Ontario. ONLINE PROCTORED TESTING Step 3: Take the test. Our proctoring system will monitor you for the duration of the test. Any rules broken will result in a FAILED session. You must remain in camera view at all times. Note: You are being monitored. Ensure the room has good lighting and there are no ONLINE STAFF TRAINING How to Purchase Course Tokens: Step 1: Register for an Organizational Account. Note: This account type is an administrative account only. There is no access to the training courses from this account. Step 2: Login to your Organizational Account and click “Purchase”. Step 3: NEED A NEW SMART SERVE CARD? 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082

RE-CERTIFICATION

Our Re-Certification course is available for anyone who holds a valid Smart Serve Certification. By purchasing a Re-Certification training course, you will receive access to the Smart Serve Online® training program for 30 days. Upon successful completion, you will be issued a new Certificate card.

FORMATION EN LIGNE

La formation individuelle en vue de l’obtention de la certification peut être effectuée en ligne, 24 heures sur 24, 7 jours par semaine. L’objectif du cours de formation est de vous préparer à travailler dans un milieu où l’on effectue la vente, le service, la livraison ou l’échantillonnage d’alcool dans la FORMATION DU PERSONNEL EN LIGNE En tant qu’organisme enregistré, vous pouvez acheter des numéros de dossier qui pourront être convertis pour le programme de formation Smart Serve en ligne®. Les participants doivent créer un compte individuel en ligne pour accéder à la formation en ligne et faire

l’examen.

TIP: USE STUDY AIDS

5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082 WELCOME TO SMART SERVE ONTARIO Welcome to. Smart Serve Ontario. The Smart Serve Responsible Alcohol Beverage Sales & Service Training Program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible alcohol training program for Ontario. Smart Serve is a dedicated advocate for a safer and healthier Ontario. REGISTER NOW.

ONLINE TRAINING

Training Guidelines. Here is an overview of the Smart Serve Online® Training Program: The online program consists of multiple learning modules and chapters. You will learn through videos, audio, text, playing games, and quizzes, with immediate feedback. A status bar will show your progress as you complete the training modules. CONTACT US - SMART SERVE Smart Serve Ontario 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9 THINGS YOU MUST KNOW In the province of Ontario you can legally serve alcohol at 18 years of age, however, you must be at least 19 years old to legally consume or be in possession of alcohol. Acceptable Forms of Identification (I.D.) The only legally acceptable forms of identification are: Ontario Driver’s Licence. Canadian Passport.

ACCESSIBILITY

Accessibility. Smart Serve Ontario is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under ONLINE PROCTORED TESTING Step 3: Take the test. Our proctoring system will monitor you for the duration of the test. Any rules broken will result in a FAILED session. You must remain in camera view at all times. Note: You are being monitored. Ensure the room has good lighting and there are no

REPLACEMENT CARDS

5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082

MANAGERS LIBRARY

Simple and easy for guests, management and staff to follow. Realistic for the size and style of your establishment. Posted in a visible location for all guests, management and staff to see. Implemented, enforced and reviewed regularly during orientation and refresher

training. Get

CANNABIS SIGNS OF USE 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082 AVOID THE TECHNICAL SUPPORT CALL 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082 WELCOME TO SMART SERVE ONTARIO Welcome to. Smart Serve Ontario. The Smart Serve Responsible Alcohol Beverage Sales & Service Training Program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible alcohol training program for Ontario. Smart Serve is a dedicated advocate for a safer and healthier Ontario. REGISTER NOW.

ONLINE TRAINING

Training Guidelines. Here is an overview of the Smart Serve Online® Training Program: The online program consists of multiple learning modules and chapters. You will learn through videos, audio, text, playing games, and quizzes, with immediate feedback. A status bar will show your progress as you complete the training modules. CONTACT US - SMART SERVE Smart Serve Ontario 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9 THINGS YOU MUST KNOW In the province of Ontario you can legally serve alcohol at 18 years of age, however, you must be at least 19 years old to legally consume or be in possession of alcohol. Acceptable Forms of Identification (I.D.) The only legally acceptable forms of identification are: Ontario Driver’s Licence. Canadian Passport.

ACCESSIBILITY

Accessibility. Smart Serve Ontario is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under ONLINE PROCTORED TESTING Step 3: Take the test. Our proctoring system will monitor you for the duration of the test. Any rules broken will result in a FAILED session. You must remain in camera view at all times. Note: You are being monitored. Ensure the room has good lighting and there are no

REPLACEMENT CARDS

5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082

MANAGERS LIBRARY

Simple and easy for guests, management and staff to follow. Realistic for the size and style of your establishment. Posted in a visible location for all guests, management and staff to see. Implemented, enforced and reviewed regularly during orientation and refresher

training. Get

CANNABIS SIGNS OF USE 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082 AVOID THE TECHNICAL SUPPORT CALL 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082

COVID-19 RESOURCES

COVID-19 Resources. Your well-being and safety are very important to everyone. We are working closely to support the AGCO and the ever-changing Ontario Public Health and Government announcements. As things change, it is important to remember that the access to alcohol must continue to remain safe, secure, and provided in a socially

responsible

ABOUT US - SMART SERVE He is a partner in the Caribou Restaurant + Wine Bar and Manager/Partner of The Keg Steakhouse & Bar in Thunder Bay. Our board members can be reached at Board@smartserve.ca. Scholarships and Bursaries. Smart Serve Ontario proudly supports education in hospitality and tourism management throughout the Province of Ontario. ONLINE STAFF TRAINING How to Purchase Course Tokens: Step 1: Register for an Organizational Account. Note: This account type is an administrative account only. There is no access to the training courses from this account. Step 2: Login to your Organizational Account and click “Purchase”. Step 3:

NEWS - SMART SERVE

5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082

IN-CLASS TRAINING

Looking for a group training classroom experience where you are led through the Smart Serve Training Program by an Instructor / Facilitator? After completing the In-Class training, your instructor will guide you through the process of setting up an Individual online account on smartserve.ca, and provide you with a token to access the

Final Test.

NEED A NEW SMART SERVE CARD? 5090 Explorer Drive, Suite 800 Mississauga, Ontario, Canada L4W 4T9. Phone: 416-695-8737 Toll-free: 1-877-620-6082

RE-CERTIFICATION

Our Re-Certification course is available for anyone who holds a valid Smart Serve Certification. By purchasing a Re-Certification training course, you will receive access to the Smart Serve Online® training program for 30 days. Upon successful completion, you will be issued a new Certificate card. IN-CLASS GROUP TRAINING In-Class Group Training. The Facilitated Course, was developed for use by Organizations only. Those wishing to provide group training in a classroom setting must be approved by Smart Serve Ontario. Training materials are designed to be led / taught by an experienced leader in responsible alcohol service. This could include: managers, owners

TIME SAVING TIPS

Time saving tips. There is a great emphasis placed on staying current in any profession. If you attend networking events, tradeshows, or even food handling courses – you are investing in your future. So, to help you, we are outlining some important questions you should ask yourself to help determine if it is time to “Refresh” your Smart

TIP: USE STUDY AIDS

TIP: Use study aids. Taking an online test can be a little different. You need to make sure you are prepared. When it comes to e-learning, you may need to slow down and make your own study aids. This can help you when it comes time to review all of the information from the online tutorials, learning modules, practice quizzes, and job aid

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WELCOME TO

SMART SERVE ONTARIO

The Smart Serve Responsible Alcohol Beverage Sales & Service Training Program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible alcohol training program for Ontario. Smart Serve is a dedicated advocate for a safer and healthier Ontario.

Register Now

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ONLINE TRAINING

Flexible online 24/7 course training

and Final Test.

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Take your training in a

classroom session.

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NEW – PROGRAM UPDATES The Smart Serve training program has been updated.

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ONLINE PROCTORING

All tests are completed online. Find out what you need to know.

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START YOUR TRAINING TODAY! Anyone who sells, serves, or handles alcohol in Ontario must complete the Smart Serve Certification course before their first day of work.

Register Now

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REPLACEMENT CARDS

If you have successfully completed the Smart Serve Training Program you can purchase a replacement card online or view your Certificate number in your Online Account.

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CELEBRATING 25 YEARS

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BOARD OF DIRECTORS – SEEKING VOLUNTEER MEMBERS

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PLAN AHEAD AND WIN!

SMART SERVE ONTARIO

5407 Eglinton Ave. W., Suite 105 Toronto, Ontario, Canada

M9C 5K6

416-695-8737

1-877-620-6082

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RT @ORHMA : Great to be with Richard Anderson from @smartserve speaking with @GBCollege hospitality students. https://t.co/iJTEiSy5ec

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SCHEDULED PAYMENT SITE MAINTENANCE: ON OCTOBER 5, 2019 FROM 3:00 AM TO

6:00 AM EDT.

During this time, you will NOT be able to complete any online transactions. You will still be able to access your Training Course and Final Test. Thank you for your patience!

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