SENSEHQ

Powered by Zendesk Submit a request Sign in NEW JOURNEYS HOMEPAGE New Journeys Homepage. August 19, 2020 23:28. Updated. Sense Journeys has a revamped Homepage! Now you can quickly find, filter, and favorite all your Journeys and touchpoints from one easy page: Here’s a list of everything you can do: Search for a journey or touchpoint by name. Collapse and expand journeys to see all

touchpoints.

MESSAGING – SENSEHQ Best Practices. Getting Your Team Ready for Sense Messaging. Messaging Email Templates for Sense Admins. Integrated Messaging with Sense. Number Selection Options. Carrier Filtering.

EXTENSION SETTINGS

There are three options to choose from: Tap to Send: click on a phone number on your page to automatically open the Sense Messaging extension and send a text. Hover for message Options: hover over a phone number on your page to see a list of available options (this will preserve your browser’s default settings when clicking on a

phone number

GETTING YOUR TEAM READY FOR SENSE MESSAGING BROADCASTS – SENSEHQ Sending a Broadcast. Click Messages. Click + New. Grab numbers from screen, enter names, numbers, or a contact list to select your broadcast recipients. Write your message using variables, templates, and emojis. Make it personal and add your own style! Click Send to immediately send your broadcast.

SENSE BULLHORN TAB

4. Click Add New or find your existing Sense Tab. 5. Enter the following if adding the Sense tab for the first time: 6. Add the User Types that should be able to access this tab. 7. Click Save. Once you complete these steps, your Bullhorn tab will be enabled.

DELIVERY HISTORY

The delivery history table contains one row for every message that was sent and every message that was skipped. This is a powerful tool for troubleshooting your touchpoints. When you see unexpected rates of delivery, opens, conversions, skips, or undelivered messages within the charts on the Metrics Overview, you can use this delivery history

BOUNCED MESSAGES

Bounced Messages. After a message has been sent the email or SMS providers report if the message was delivered or if it bounced. The most common reason for a bounced message is that the emails or phone number is no longer in use. Sent: The number of email or SMS messages for which sending was attempted. Send is attempted for recipients that CREATING A MESSAGING TEMPLATE Creating a Template: 1. Click the + icon. 2. Select Use a Template from the list of Actions. 3. Give your template a name, add some text, variables, and even an emoji or two! 4. Click Save.

SENSEHQ

Powered by Zendesk Submit a request Sign in NEW JOURNEYS HOMEPAGE New Journeys Homepage. August 19, 2020 23:28. Updated. Sense Journeys has a revamped Homepage! Now you can quickly find, filter, and favorite all your Journeys and touchpoints from one easy page: Here’s a list of everything you can do: Search for a journey or touchpoint by name. Collapse and expand journeys to see all

touchpoints.

MESSAGING – SENSEHQ Best Practices. Getting Your Team Ready for Sense Messaging. Messaging Email Templates for Sense Admins. Integrated Messaging with Sense. Number Selection Options. Carrier Filtering.

EXTENSION SETTINGS

There are three options to choose from: Tap to Send: click on a phone number on your page to automatically open the Sense Messaging extension and send a text. Hover for message Options: hover over a phone number on your page to see a list of available options (this will preserve your browser’s default settings when clicking on a

phone number

GETTING YOUR TEAM READY FOR SENSE MESSAGING BROADCASTS – SENSEHQ Sending a Broadcast. Click Messages. Click + New. Grab numbers from screen, enter names, numbers, or a contact list to select your broadcast recipients. Write your message using variables, templates, and emojis. Make it personal and add your own style! Click Send to immediately send your broadcast.

SENSE BULLHORN TAB

4. Click Add New or find your existing Sense Tab. 5. Enter the following if adding the Sense tab for the first time: 6. Add the User Types that should be able to access this tab. 7. Click Save. Once you complete these steps, your Bullhorn tab will be enabled.

DELIVERY HISTORY

The delivery history table contains one row for every message that was sent and every message that was skipped. This is a powerful tool for troubleshooting your touchpoints. When you see unexpected rates of delivery, opens, conversions, skips, or undelivered messages within the charts on the Metrics Overview, you can use this delivery history

BOUNCED MESSAGES

Bounced Messages. After a message has been sent the email or SMS providers report if the message was delivered or if it bounced. The most common reason for a bounced message is that the emails or phone number is no longer in use. Sent: The number of email or SMS messages for which sending was attempted. Send is attempted for recipients that CREATING A MESSAGING TEMPLATE Creating a Template: 1. Click the + icon. 2. Select Use a Template from the list of Actions. 3. Give your template a name, add some text, variables, and even an emoji or two! 4. Click Save. NEW JOURNEYS HOMEPAGE New Journeys Homepage. August 19, 2020 23:28. Updated. Sense Journeys has a revamped Homepage! Now you can quickly find, filter, and favorite all your Journeys and touchpoints from one easy page: Here’s a list of everything you can do: Search for a journey or touchpoint by name. Collapse and expand journeys to see all

touchpoints.

GETTING YOUR TEAM READY FOR SENSE MESSAGING Run a search to see which candidates do not have a number listed in those fields. Updating the field/number should do the trick for most ATS’es, if you’re using Avionte Classic, review the instructions in this article. Remove duplicate phone numbers. If there are multiple records with the same number, Sense messaging will link the phone MESSAGING TOOLS AND SUPPORTED VERSIONS Using Sense on an outdated version of a browser or operating system may cause certain or all features of the tool to not function properly. Below are links to access the different Sense Messaging extension and applications along with the supported versions: Sense Messaging Google Chrome Extension. Supported Google Chrome Version: 83

or later.

OVERVIEW METRICS

Overview Metrics. Introducing metrics conversions and funnels. You design and send out journeys and each has one of several different goals. Each journey may have a conversion goal to gather responses to surveys, invite recipients to click a link, invite recipients to replay to SMS, or simply share an "FYI" or notification. Sense lets

you

MESSAGING ACCOUNT SETTINGS 2 months ago. Updated. To reach your messaging account settings: Click Messages. Click Settings. There are a number of different settings you can customize for your Sense Messaging account! Photo: your photo will only appear in the settings for now but will soon be visible in the chrome extension dropdown and messaging threads. CONVERSION: MESSAGES WITH SURVEYS AND CHATBOTS Conversion: Messages with Surveys and Chatbots. 2 months ago. Updated. This graph only includes email or SMS messages that contain a link to a Sense survey or a chatbot. For this type of touchpoint message, Sense measures several steps in the recipient funnel. Only the last step, a fully completed survey or chatbot, is counted as a conversion. USE CASE PLAYBOOK: INTERNAL REMINDERS Use Sense for Internal Team Training and Onboarding. Sense out automated resources over time. Two Pronged Approach. Use both a dedicated Journey as well as Internal Reminder Touchpoints threaded throughout other Journey Use-Cases for maximum benefit and improved Journey organization.

CARRIER FILTERING

What is Carrier Filtering? Carriers expect that all texting behavior is done by a human interacting with standard texting interface (think about how you actually text using your phone or using iMessage on your desktop). Filtering happens when a carrier prevents an outgoing message from being delivered to DELIVERY RATE OF MESSAGE Delivered = Successfully delivered Email + Successfully delivered SMS. All of the numbers in the graph are impacted by your active filters (e.g. "Last 90 days"). The number in the top-right corner is the total messages delivered (both email & SMS). The percentage on the bar graph is the delivery rate: the ratio of delivered messages (both email

SMS TOUCHPOINTS

There are some important things to be aware of when using SMS: To send an SMS using Sense, you should ensure that your active consultants are aware that they will receive SMS messages from you. The first time a user receives an SMS from you, they will get a brief intro message that informs them who the messages are from and how to opt out.

SENSEHQ

Powered by Zendesk Submit a request Sign in MESSAGING – SENSEHQ Best Practices. Getting Your Team Ready for Sense Messaging. Messaging Email Templates for Sense Admins. Integrated Messaging with Sense. Number Selection Options. Carrier Filtering.

EXTENSION SETTINGS

There are three options to choose from: Tap to Send: click on a phone number on your page to automatically open the Sense Messaging extension and send a text. Hover for message Options: hover over a phone number on your page to see a list of available options (this will preserve your browser’s default settings when clicking on a

phone number

BROADCASTS – SENSEHQ Sending a Broadcast. Click Messages. Click + New. Grab numbers from screen, enter names, numbers, or a contact list to select your broadcast recipients. Write your message using variables, templates, and emojis. Make it personal and add your own style! Click Send to immediately send your broadcast.

SENSE BULLHORN TAB

4. Click Add New or find your existing Sense Tab. 5. Enter the following if adding the Sense tab for the first time: 6. Add the User Types that should be able to access this tab. 7. Click Save. Once you complete these steps, your Bullhorn tab will be enabled. SETTINGS – SENSEHQ Accounts. Numbers Dashboard. User Account Management. Creating A New Group. Creating a New Role. Password Reset. RESPONSES AND CLICKS Responses: Filter all your touchpoint responses by date/date range, Recipient, and More. Number of People: Indicates the total number of survey responses for your chosen filters. Export Spreadsheet. Export the entire list of responses. View responses to surveys and NPS. Name

of the Survey/MPS.

MESSAGING ACCOUNT SETTINGS 2 months ago. Updated. To reach your messaging account settings: Click Messages. Click Settings. There are a number of different settings you can customize for your Sense Messaging account! Photo: your photo will only appear in the settings for now but will soon be visible in the chrome extension dropdown and messaging threads. CREATING A MESSAGING TEMPLATE Creating a Template: 1. Click the + icon. 2. Select Use a Template from the list of Actions. 3. Give your template a name, add some text, variables, and even an emoji or two! 4. Click Save.

SUBMIT A REQUEST

Please enter the details of your request. A member of our support staff will respond as soon as possible.

SENSEHQ

Powered by Zendesk Submit a request Sign in MESSAGING – SENSEHQ Best Practices. Getting Your Team Ready for Sense Messaging. Messaging Email Templates for Sense Admins. Integrated Messaging with Sense. Number Selection Options. Carrier Filtering.

EXTENSION SETTINGS

There are three options to choose from: Tap to Send: click on a phone number on your page to automatically open the Sense Messaging extension and send a text. Hover for message Options: hover over a phone number on your page to see a list of available options (this will preserve your browser’s default settings when clicking on a

phone number

BROADCASTS – SENSEHQ Sending a Broadcast. Click Messages. Click + New. Grab numbers from screen, enter names, numbers, or a contact list to select your broadcast recipients. Write your message using variables, templates, and emojis. Make it personal and add your own style! Click Send to immediately send your broadcast.

SENSE BULLHORN TAB

4. Click Add New or find your existing Sense Tab. 5. Enter the following if adding the Sense tab for the first time: 6. Add the User Types that should be able to access this tab. 7. Click Save. Once you complete these steps, your Bullhorn tab will be enabled. SETTINGS – SENSEHQ Accounts. Numbers Dashboard. User Account Management. Creating A New Group. Creating a New Role. Password Reset. RESPONSES AND CLICKS Responses: Filter all your touchpoint responses by date/date range, Recipient, and More. Number of People: Indicates the total number of survey responses for your chosen filters. Export Spreadsheet. Export the entire list of responses. View responses to surveys and NPS. Name

of the Survey/MPS.

MESSAGING ACCOUNT SETTINGS 2 months ago. Updated. To reach your messaging account settings: Click Messages. Click Settings. There are a number of different settings you can customize for your Sense Messaging account! Photo: your photo will only appear in the settings for now but will soon be visible in the chrome extension dropdown and messaging threads. CREATING A MESSAGING TEMPLATE Creating a Template: 1. Click the + icon. 2. Select Use a Template from the list of Actions. 3. Give your template a name, add some text, variables, and even an emoji or two! 4. Click Save.

SUBMIT A REQUEST

Please enter the details of your request. A member of our support staff will respond as soon as possible.

DELIVERY HISTORY

The delivery history table contains one row for every message that was sent and every message that was skipped. This is a powerful tool for troubleshooting your touchpoints. When you see unexpected rates of delivery, opens, conversions, skips, or undelivered messages within the charts on the Metrics Overview, you can use this delivery history RESPONSES AND CLICKS Responses: Filter all your touchpoint responses by date/date range, Recipient, and More. Number of People: Indicates the total number of survey responses for your chosen filters. Export Spreadsheet. Export the entire list of responses. View responses to surveys and NPS. Name

of the Survey/MPS.

SURVEYS – SENSEHQ

Modules. Notification. Rating Scale. Multiple Choice. Free Response. Branching. Creating a Branch. Surveys can be created via basic emails, SMS, or through the drag and drop editor.Alerts can be set for each question if you add a conditional alert emails: WHAT IS SUPPRESSION? Updated. Suppression limits the amount of sent touchpoints, no matter how many times a touchpoint is triggered (i.e. multiple placements): Send only once per day. Send only once. Send only once per week. Send only once every 2 weeks. Send only once per 30 days. Send only once

per 90 days.

MESSAGING EMAIL TEMPLATES FOR SENSE ADMINS Messaging Email Templates for Sense Admins. Transitioning to a new tool/product can be a bit tricky! Communication is often the key to ensuring a smooth and successful rollout. Sense has made it as easy as possible to get that communication out to your team ahead of time! Below are a few emails that you can use to send to your organization

as

SUBMIT A REQUEST

Please enter the details of your request. A member of our support staff will respond as soon as possible.

SMS TOUCHPOINTS

There are some important things to be aware of when using SMS: To send an SMS using Sense, you should ensure that your active consultants are aware that they will receive SMS messages from you. The first time a user receives an SMS from you, they will get a brief intro message that informs them who the messages are from and how to opt out.

CONVERSION SUMMARY

Conversion Summary. A conversion is defined as the end goal expected out of an engagement. For an email or SMS that links to a surveys or chatbot, as well as chatbot conversations over SMS, the conversion goal is a completion. For an email with any link other than to a survey or chatbot, the conversion goal is a click because you send

that link

CREATING A TOUCHPOINT To create a touchpoint: Click the Journeys icon from the Left Sidebar. Click the Journey you would like to add a touchpoint to (if a journey has yet to be created, click Add New Journey.) Enter a name and click Create. Select from the following list of options:

BLOCKING NUMBERS

Click the More Options icon to the left side of the number or name. Select Block. You will receive a Pop Up Warning asking if you want to block incoming messages from that number. Click Block this Number to confirm: Once you have completed that, you will see a Blocked icon to the right hand side of the name or number and see the message “You

SENSEHQ

Powered by Zendesk Submit a request Sign in MESSAGING – SENSEHQ Best Practices. Getting Your Team Ready for Sense Messaging. Messaging Email Templates for Sense Admins. Integrated Messaging with Sense. Number Selection Options. Carrier Filtering. BROADCASTS – SENSEHQ Sending a Broadcast. Click Messages. Click + New. Grab numbers from screen, enter names, numbers, or a contact list to select your broadcast recipients. Write your message using variables, templates, and emojis. Make it personal and add your own style! Click Send to immediately send your broadcast.

EXTENSION SETTINGS

There are three options to choose from: Tap to Send: click on a phone number on your page to automatically open the Sense Messaging extension and send a text. Hover for message Options: hover over a phone number on your page to see a list of available options (this will preserve your browser’s default settings when clicking on a

phone number

MESSAGING ACCOUNT SETTINGS 2 months ago. Updated. To reach your messaging account settings: Click Messages. Click Settings. There are a number of different settings you can customize for your Sense Messaging account! Photo: your photo will only appear in the settings for now but will soon be visible in the chrome extension dropdown and messaging threads.

SENSE BULLHORN TAB

4. Click Add New or find your existing Sense Tab. 5. Enter the following if adding the Sense tab for the first time: 6. Add the User Types that should be able to access this tab. 7. Click Save. Once you complete these steps, your Bullhorn tab will be enabled. CREATING A MESSAGING TEMPLATE Creating a Template: 1. Click the + icon. 2. Select Use a Template from the list of Actions. 3. Give your template a name, add some text, variables, and even an emoji or two! 4. Click Save.

SURVEYS – SENSEHQ

Used to message a consultant and allow for formatting options, such as: bold, italics, alignment, linking, headings, bullets, quotes, image insertion. Notification modules can also include dynamic variables. NOTE: SMS messages are delivered in plaintext and do not allow for formatting options. SETTING UP YOUR ACCOUNT Setting Up Your Account. In order to create an account, you will need to find your invitation email in your inbox. (If you did not receive this email, and should have a Messaging account, please reach out to your Sense Admin) In the email you will find 2 separate links: The first link will take you to create your account and will ask you to

DELIVERY HISTORY

The delivery history table contains one row for every message that was sent and every message that was skipped. This is a powerful tool for troubleshooting your touchpoints. When you see unexpected rates of delivery, opens, conversions, skips, or undelivered messages within the charts on the Metrics Overview, you can use this delivery history

SENSEHQ

Powered by Zendesk Submit a request Sign in MESSAGING – SENSEHQ Best Practices. Getting Your Team Ready for Sense Messaging. Messaging Email Templates for Sense Admins. Integrated Messaging with Sense. Number Selection Options. Carrier Filtering. BROADCASTS – SENSEHQ Sending a Broadcast. Click Messages. Click + New. Grab numbers from screen, enter names, numbers, or a contact list to select your broadcast recipients. Write your message using variables, templates, and emojis. Make it personal and add your own style! Click Send to immediately send your broadcast.

EXTENSION SETTINGS

There are three options to choose from: Tap to Send: click on a phone number on your page to automatically open the Sense Messaging extension and send a text. Hover for message Options: hover over a phone number on your page to see a list of available options (this will preserve your browser’s default settings when clicking on a

phone number

MESSAGING ACCOUNT SETTINGS 2 months ago. Updated. To reach your messaging account settings: Click Messages. Click Settings. There are a number of different settings you can customize for your Sense Messaging account! Photo: your photo will only appear in the settings for now but will soon be visible in the chrome extension dropdown and messaging threads.

SENSE BULLHORN TAB

4. Click Add New or find your existing Sense Tab. 5. Enter the following if adding the Sense tab for the first time: 6. Add the User Types that should be able to access this tab. 7. Click Save. Once you complete these steps, your Bullhorn tab will be enabled. CREATING A MESSAGING TEMPLATE Creating a Template: 1. Click the + icon. 2. Select Use a Template from the list of Actions. 3. Give your template a name, add some text, variables, and even an emoji or two! 4. Click Save.

SURVEYS – SENSEHQ

Used to message a consultant and allow for formatting options, such as: bold, italics, alignment, linking, headings, bullets, quotes, image insertion. Notification modules can also include dynamic variables. NOTE: SMS messages are delivered in plaintext and do not allow for formatting options. SETTING UP YOUR ACCOUNT Setting Up Your Account. In order to create an account, you will need to find your invitation email in your inbox. (If you did not receive this email, and should have a Messaging account, please reach out to your Sense Admin) In the email you will find 2 separate links: The first link will take you to create your account and will ask you to

DELIVERY HISTORY

The delivery history table contains one row for every message that was sent and every message that was skipped. This is a powerful tool for troubleshooting your touchpoints. When you see unexpected rates of delivery, opens, conversions, skips, or undelivered messages within the charts on the Metrics Overview, you can use this delivery history NEW JOURNEYS HOMEPAGE New Journeys Homepage. August 19, 2020 23:28. Updated. Sense Journeys has a revamped Homepage! Now you can quickly find, filter, and favorite all your Journeys and touchpoints from one easy page: Here’s a list of everything you can do: Search for a journey or touchpoint by name. Collapse and expand journeys to see all

touchpoints.

MESSAGING ACCOUNT SETTINGS 2 months ago. Updated. To reach your messaging account settings: Click Messages. Click Settings. There are a number of different settings you can customize for your Sense Messaging account! Photo: your photo will only appear in the settings for now but will soon be visible in the chrome extension dropdown and messaging threads. GETTING YOUR TEAM READY FOR SENSE MESSAGING Run a search to see which candidates do not have a number listed in those fields. Updating the field/number should do the trick for most ATS’es, if you’re using Avionte Classic, review the instructions in this article. Remove duplicate phone numbers. If there are multiple records with the same number, Sense messaging will link the phone MESSAGING TOOLS AND SUPPORTED VERSIONS Using Sense on an outdated version of a browser or operating system may cause certain or all features of the tool to not function properly. Below are links to access the different Sense Messaging extension and applications along with the supported versions: Sense Messaging Google Chrome Extension. Supported Google Chrome Version: 83

or later.

USER ACCOUNT MANAGEMENT User Account Management. We’ve created a new place to easily add, remove, and manage your users of Sense Messaging. Check the status of invites, add new users and phone numbers, change user settings, cancel active accounts, and more through a newly improved self-service account management page. Note: Requests for additional numbers must

still

BOUNCED MESSAGES

Bounced Messages. After a message has been sent the email or SMS providers report if the message was delivered or if it bounced. The most common reason for a bounced message is that the emails or phone number is no longer in use. Sent: The number of email or SMS messages for which sending was attempted. Send is attempted for recipients that

OPEN RATE OF EMAILS

The number in the top-right corner is the total email messages opened. The percentage on the bar graph is the open rate: the ratio of opened email messages out of delivered email messages. The percentages below the bar graph show the separate open rates for emails with a surveys or chatbot, for emails with links, and for emails without links.

CONVERSION SUMMARY

Conversion Summary. A conversion is defined as the end goal expected out of an engagement. For an email or SMS that links to a surveys or chatbot, as well as chatbot conversations over SMS, the conversion goal is a completion. For an email with any link other than to a survey or chatbot, the conversion goal is a click because you send

that link

CARRIER FILTERING

What is Carrier Filtering? Carriers expect that all texting behavior is done by a human interacting with standard texting interface (think about how you actually text using your phone or using iMessage on your desktop). Filtering happens when a carrier prevents an outgoing message from being delivered to

SMS TOUCHPOINTS

There are some important things to be aware of when using SMS: To send an SMS using Sense, you should ensure that your active consultants are aware that they will receive SMS messages from you. The first time a user receives an SMS from you, they will get a brief intro message that informs them who the messages are from and how to opt out.

SENSEHQ

Powered by Zendesk Submit a request Sign in MESSAGING – SENSEHQ Best Practices. Getting Your Team Ready for Sense Messaging. Messaging Email Templates for Sense Admins. Integrated Messaging with Sense. Number Selection Options. Carrier Filtering.

EXTENSION SETTINGS

There are three options to choose from: Tap to Send: click on a phone number on your page to automatically open the Sense Messaging extension and send a text. Hover for message Options: hover over a phone number on your page to see a list of available options (this will preserve your browser’s default settings when clicking on a

phone number

BROADCASTS – SENSEHQ Sending a Broadcast. Click Messages. Click + New. Grab numbers from screen, enter names, numbers, or a contact list to select your broadcast recipients. Write your message using variables, templates, and emojis. Make it personal and add your own style! Click Send to immediately send your broadcast. RESPONSES AND CLICKS Responses: Filter all your touchpoint responses by date/date range, Recipient, and More. Number of People: Indicates the total number of survey responses for your chosen filters. Export Spreadsheet. Export the entire list of responses. View responses to surveys and NPS. Name

of the Survey/MPS.

SENSE BULLHORN TAB

4. Click Add New or find your existing Sense Tab. 5. Enter the following if adding the Sense tab for the first time: 6. Add the User Types that should be able to access this tab. 7. Click Save. Once you complete these steps, your Bullhorn tab will be enabled. MESSAGING ACCOUNT SETTINGS 2 months ago. Updated. To reach your messaging account settings: Click Messages. Click Settings. There are a number of different settings you can customize for your Sense Messaging account! Photo: your photo will only appear in the settings for now but will soon be visible in the chrome extension dropdown and messaging threads. SETTINGS – SENSEHQ Accounts. Numbers Dashboard. User Account Management. Creating A New Group. Creating a New Role. Password Reset. CREATING A MESSAGING TEMPLATE Creating a Template: 1. Click the + icon. 2. Select Use a Template from the list of Actions. 3. Give your template a name, add some text, variables, and even an emoji or two! 4. Click Save.

SUBMIT A REQUEST

Please enter the details of your request. A member of our support staff will respond as soon as possible.

SENSEHQ

Powered by Zendesk Submit a request Sign in MESSAGING – SENSEHQ Best Practices. Getting Your Team Ready for Sense Messaging. Messaging Email Templates for Sense Admins. Integrated Messaging with Sense. Number Selection Options. Carrier Filtering.

EXTENSION SETTINGS

There are three options to choose from: Tap to Send: click on a phone number on your page to automatically open the Sense Messaging extension and send a text. Hover for message Options: hover over a phone number on your page to see a list of available options (this will preserve your browser’s default settings when clicking on a

phone number

BROADCASTS – SENSEHQ Sending a Broadcast. Click Messages. Click + New. Grab numbers from screen, enter names, numbers, or a contact list to select your broadcast recipients. Write your message using variables, templates, and emojis. Make it personal and add your own style! Click Send to immediately send your broadcast. RESPONSES AND CLICKS Responses: Filter all your touchpoint responses by date/date range, Recipient, and More. Number of People: Indicates the total number of survey responses for your chosen filters. Export Spreadsheet. Export the entire list of responses. View responses to surveys and NPS. Name

of the Survey/MPS.

SENSE BULLHORN TAB

4. Click Add New or find your existing Sense Tab. 5. Enter the following if adding the Sense tab for the first time: 6. Add the User Types that should be able to access this tab. 7. Click Save. Once you complete these steps, your Bullhorn tab will be enabled. MESSAGING ACCOUNT SETTINGS 2 months ago. Updated. To reach your messaging account settings: Click Messages. Click Settings. There are a number of different settings you can customize for your Sense Messaging account! Photo: your photo will only appear in the settings for now but will soon be visible in the chrome extension dropdown and messaging threads. SETTINGS – SENSEHQ Accounts. Numbers Dashboard. User Account Management. Creating A New Group. Creating a New Role. Password Reset. CREATING A MESSAGING TEMPLATE Creating a Template: 1. Click the + icon. 2. Select Use a Template from the list of Actions. 3. Give your template a name, add some text, variables, and even an emoji or two! 4. Click Save.

SUBMIT A REQUEST

Please enter the details of your request. A member of our support staff will respond as soon as possible. NEW JOURNEYS HOMEPAGE New Journeys Homepage. August 19, 2020 23:28. Updated. Sense Journeys has a revamped Homepage! Now you can quickly find, filter, and favorite all your Journeys and touchpoints from one easy page: Here’s a list of everything you can do: Search for a journey or touchpoint by name. Collapse and expand journeys to see all

touchpoints.

SETTINGS – SENSEHQ Accounts. Numbers Dashboard. User Account Management. Creating A New Group. Creating a New Role. Password Reset.

SURVEYS – SENSEHQ

Modules. Notification. Rating Scale. Multiple Choice. Free Response. Branching. Creating a Branch. Surveys can be created via basic emails, SMS, or through the drag and drop editor.Alerts can be set for each question if you add a conditional alert emails:

SENSE & DAXTRA

DaXtra will match talent to open roles or skill-based lists that live in your ATS. In your ATS, map these shortlists or tearsheets to Sense for continuous syncing with Sense Engage. Sense Engage will create audiences from these lists for automated email and text messages and continuous engagement as you normally can in a Sense Journey. CREATING A TOUCHPOINT To create a touchpoint: Click the Journeys icon from the Left Sidebar. Click the Journey you would like to add a touchpoint to (if a journey has yet to be created, click Add New Journey.) Enter a name and click Create. Select from the following list of options: WHAT IS SUPPRESSION? Updated. Suppression limits the amount of sent touchpoints, no matter how many times a touchpoint is triggered (i.e. multiple placements): Send only once per day. Send only once. Send only once per week. Send only once every 2 weeks. Send only once per 30 days. Send only once

per 90 days.

MESSAGING EMAIL TEMPLATES FOR SENSE ADMINS Messaging Email Templates for Sense Admins. Transitioning to a new tool/product can be a bit tricky! Communication is often the key to ensuring a smooth and successful rollout. Sense has made it as easy as possible to get that communication out to your team ahead of time! Below are a few emails that you can use to send to your organization

as

SMS TOUCHPOINTS

There are some important things to be aware of when using SMS: To send an SMS using Sense, you should ensure that your active consultants are aware that they will receive SMS messages from you. The first time a user receives an SMS from you, they will get a brief intro message that informs them who the messages are from and how to opt out.

BLOCKING NUMBERS

Click the More Options icon to the left side of the number or name. Select Block. You will receive a Pop Up Warning asking if you want to block incoming messages from that number. Click Block this Number to confirm: Once you have completed that, you will see a Blocked icon to the right hand side of the name or number and see the message “You

JOURNEY TYPES

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-------------------------

MEASURE SUCCESS.

Track and analyze NPS trends, pulses and other important metrics for

your business.

GET TEXTING WITH SENSE MESSAGING Staffing is personal. Your communication strategy should be, too. Use Sense Messaging to build stronger relationships, grow your talent pool, and make more placements at scale, all while maintaining that essential one-on-one human connection. Our powerful two-way texting tools blend centralized record keeping and customized workflows that integrate with your ATS – so your team can do more with less manual work.

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HOW IT WORKS.

------------------------- CUSTOMIZED WORKFLOWS TO CONNECT WITH TALENT ACROSS THE FULL CANDIDATE

LIFE CYCLE.

Automate Engage Personalize Refer Measure SET IT AND FORGET IT. Your team knows what ideal candidate engagement looks like, but probably struggles to make it happen. Create the perfect cadence of welcomes, reminders, and check-ins for each stage of the contractor lifecycle with Sense’s journey builder. Then leave the “how” to us. RIGHT TIME, RIGHT PLACE. Smart workflows use existing data in your ATS to trigger and personalize messages. Texts and emails come from your team and arrive at just the right moments to keep talent feeling connected.

KEEP IT PERSONAL.

Go beyond automation and connect when it matters most. Sense monitors contractor feedback and engagement and gives your team early warnings so they can troubleshoot. ASK AND YOU WILL RECEIVE. Your talent sees new opportunities and already knows the right people

to refer.

Sense finds the right time ask your happiest contractors for referrals

and online reviews.

ACT ON THE CUES YOU’VE BEEN MISSING. Sense synthesizes valuable insights on your business by combining contractor engagement data and feedback with data in your ATS. Keep a pulse on NPS and other key trends. Uncover hidden obstacles to contractor and client satisfaction that you can fix.

WHY TEAMS SENSE

ExecutivesMarketingOperationsRecruiters Get a bird’s-eye-view on talent performance and trends to drill down into the health of your business in real time.

NPS

Replace expensive annual NPS surveys with a regular pulse that shows you where to improve.

VISIBILITY

Get insights into the health of your business and diagnose trouble spots for improvement.

REDEPLOYMENT

Improve redeployment by up to 50% and reduce attrition by 20%.

BRANDING

Ensure that contractor communications stay on-brand with customizable, easy to update templates.

REPUTATION

Keep a pulse on NPS and boost your reputation with workflows to ask for referrals and reviews.

OPTIMIZATION

Analyze engagement data to optimize every step in the talent

lifecycle.

TIME

Improve productivity by up to 30%. Automate manual, time-consuming tasks and focus on building relationships.

SCALE

Manage hundreds of candidates with a personal touch using automated workflows and focus on high-value conversations.

QUALITY

Predict no-shows, early departures and revenue-impacting issues with early warnings that let you save face and revenue.

SCALE

Deliver superior contractor service at scale by automating and streamlining your processes.

CARE

Build loyalty by showing you care with a warm welcome and regular

check-ins.

ONBOARDING

Design a better first day with onboarding workflows that equip contractors for success. PUT TALENT AT THE HEART OF YOUR BUSINESS.

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225 Bush Street

Suite 1350

San Francisco, CA 94104

info@sensehq.com

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