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CHARGE MORE AT YOUR AGENCY VIA CLIENTS' STRATEGY TIERSSEE MORE ONSAKASANDCOMPANY.COM
EMPLOYEE POACHING: 11 WAYS TO STOP IT AND KEEP YOUR TEAM HAPPY Employee poaching is a common problem at agencies. Follow my 11 tips to reduce—or potentially even prevent—the problem at your agency. CREATE A PERFECT STRATEGIC PLANNING RETREAT FOR YOUR A client reached out because he’s doing a strategic planning session with employees to plan for the coming year. He has run planning sessions as an employee in AGENCY TIME-TRACKING CATEGORIES HELP YOU FIX PROFIT LEAKS If your agency's leaking profits during Client Delivery, you need good data to fix this. Start by defining the right time-tracking categoriesfor your firm.
CLIENT SATISFACTION SURVEYS: HOW AND WHY YOUR AGENCY An agency owner reached out asking for my advice implementing ongoing Client Satisfaction surveys at her agency, since she noticed I send EXECUTIVE ASSISTANT EXPECTATIONS: WHAT YOU NEED AS AN A client recently promoted an agency employee to become his Executive Assistant (EA), to help him focus on his $1,000/hour activities.She had the aptitude but not the experience—so he asked me to coach her on how to support him better. HOW TO GET EMPLOYEES TO TAKE OWNERSHIP (SO YOU DON'TI WOULD LIKE TO COMMENDTO COMMEND YOU Tired of employees who don’t take ownership of their work at your agency? This three-part article series is for you!. First, I introduced the Owner vs. Employee mindset gap—and why employees’ instant-gratification decisions can hurt you as the owner. Then, I shared five examples to help you recognize the problem.. Here in Part 3, I’ll share nine ways to fix the problem—specifically WHAT SHOULD GO IN YOUR AGENCY SERVICE LEVEL AGREEMENT (SLA)?SEE MORE ON SAKASANDCOMPANY.COMWHAT IS SERVICE LEVEL AGREEMENTEXAMPLE OF SERVICE LEVEL AGREEMENTSAMPLE OF SERVICE LEVEL AGREEMENTSERVICE LEVEL AGREEMENT TEMPLATESSTAFFING AGENCY SERVICE AGREEMENTAGENCY BYAGREEMENT
SLAMMED AT WORK: 6 TIPS TO KEEP UP WHEN YOU'RE FEELING When you’re slammed at work, it’s tough to keep up with anything that’s not a top priority. But that doesn’t stop day-to-day inquiries from coming in. CREATING A BOUTIQUE CLIENT EXPERIENCE: 15 AGENCY SECRETS Want to upgrade your agency's client service? See how to create a boutique client experience, by "stealing" 15 tips from my clientprocess.
CHARGE MORE AT YOUR AGENCY VIA CLIENTS' STRATEGY TIERSSEE MORE ONSAKASANDCOMPANY.COM
EMPLOYEE POACHING: 11 WAYS TO STOP IT AND KEEP YOUR TEAM HAPPY Employee poaching is a common problem at agencies. Follow my 11 tips to reduce—or potentially even prevent—the problem at your agency. CREATE A PERFECT STRATEGIC PLANNING RETREAT FOR YOUR A client reached out because he’s doing a strategic planning session with employees to plan for the coming year. He has run planning sessions as an employee in AGENCY TIME-TRACKING CATEGORIES HELP YOU FIX PROFIT LEAKS If your agency's leaking profits during Client Delivery, you need good data to fix this. Start by defining the right time-tracking categoriesfor your firm.
CLIENT SATISFACTION SURVEYS: HOW AND WHY YOUR AGENCY An agency owner reached out asking for my advice implementing ongoing Client Satisfaction surveys at her agency, since she noticed I send EXECUTIVE ASSISTANT EXPECTATIONS: WHAT YOU NEED AS AN A client recently promoted an agency employee to become his Executive Assistant (EA), to help him focus on his $1,000/hour activities.She had the aptitude but not the experience—so he asked me to coach her on how to support him better. HOW TO GET EMPLOYEES TO TAKE OWNERSHIP (SO YOU DON'TI WOULD LIKE TO COMMENDTO COMMEND YOU Tired of employees who don’t take ownership of their work at your agency? This three-part article series is for you!. First, I introduced the Owner vs. Employee mindset gap—and why employees’ instant-gratification decisions can hurt you as the owner. Then, I shared five examples to help you recognize the problem.. Here in Part 3, I’ll share nine ways to fix the problem—specifically WHAT SHOULD GO IN YOUR AGENCY SERVICE LEVEL AGREEMENT (SLA)?SEE MORE ON SAKASANDCOMPANY.COMWHAT IS SERVICE LEVEL AGREEMENTEXAMPLE OF SERVICE LEVEL AGREEMENTSAMPLE OF SERVICE LEVEL AGREEMENTSERVICE LEVEL AGREEMENT TEMPLATESSTAFFING AGENCY SERVICE AGREEMENTAGENCY BYAGREEMENT
SLAMMED AT WORK: 6 TIPS TO KEEP UP WHEN YOU'RE FEELING When you’re slammed at work, it’s tough to keep up with anything that’s not a top priority. But that doesn’t stop day-to-day inquiries from coming in. TIME TRACKING TOOLS FOR AGENCIES TO HELP YOU BOOST To bill more at your agency, here are 40+ time tracking tools. Use one to boost productivity and increase profits. AGENCY TEAM STRUCTURE: DESIGN YOUR TEAM ROLES FOR GROWTH Smart team structure drives agency growth. Start by understanding Role Specialization: account management, project management, SMEs, andsupport staff.
CLIENT SATISFACTION SURVEYS: HOW AND WHY YOUR AGENCY An agency owner reached out asking for my advice implementing ongoing Client Satisfaction surveys at her agency, since she noticed I send HOW TO GET EMPLOYEES TO TAKE OWNERSHIP (SO YOU DON'T Tired of employees who don’t take ownership of their work at your agency? This three-part article series is for you!. First, I introduced the Owner vs. Employee mindset gap—and why employees’ instant-gratification decisions can hurt you as the owner. Then, I shared five examples to help you recognize the problem.. Here in Part 3, I’ll share nine ways to fix the problem—specifically AGENCY COST OF MARKETING: HOW MUCH TO SPEND ON YOUR OWN How much should agencies spend on their own self-marketing? It depends You can calculate cost of marketing as a percentage of revenue—between 7% and 20% of revenue, including labor costs.Yet for many agencies, headcount is an easier initial metric—between 0.5 and 5+ FTE (full-time equivalent) for an independent agency under 100 employees. OK—but what’s the right number for your AGENCY TIME-TRACKING CATEGORIES HELP YOU FIX PROFIT LEAKS If your agency's leaking profits during Client Delivery, you need good data to fix this. Start by defining the right time-tracking categoriesfor your firm.
HELP A SLOW-PERFORMING EMPLOYEE USING COACHING Do you have an employee who takes too long to complete certain tasks? You’re not alone! A coaching client reached out for help with a slow employee:. When speaking with “Roger” regarding his workload last week, he mentioned that it would take him 4 hours to draft an accountbrief.
REFERRAL FEES: HOW MUCH SHOULD AGENCIES PAY FOR SALES Wondering what’s normal or typical to pay in agency referral fees? Seeking to grow his revenue, an agency owner asked me in Executive Coaching about benchmarks: “What have you typically seen when it comes to paying people who refer business to our agency? BEING SNEAKY: 5 EXAMPLES WHEN EMPLOYEES DON'T TAKE OWNERSHIP Wondering if your agency’s employees are making choices that hurt you and the business? This article series is for you!. In Part 1, I introduced the Owner vs. Employee mindset gap—and why it can lead to employees making short-term decisions that hurt you as the owner. Here in Part 2, I share five examples from my experience as an agencyconsultant.
CLIENT CONFLICTS: WHAT TO DO WHEN VERTICAL SPECIALIZATION I’ve gotten a lot of questions about how agencies can specialize in a vertical while still ethically serving clients in the same market. That is, what counts as a Conflict of Interest? Sometimes it’s about clients who compete in a local market. 1-919-410-6224 Karl@SakasAndCompany.com* Start Here
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WORRIED YOUR TEAM WILL DROP THE BALL ON YOUR NEXT BIG CLIENT? If you want a step-by-step strategy to fix your digital agency’s growing pains, Karl Sakas at Sakas & Company can help. Start fixing your agency today!
WORRIED YOUR TEAM WILL DROP THE BALL ON YOUR NEXT BIG CLIENT? If you want a step-by-step strategy to fix your digital agency’s growing pains, Karl Sakas at Sakas & Company can help. Start fixing your agency today!AS SEEN IN…
AGENCY-SPECIFIC INSIGHTS. PRAGMATIC ADVICE. I’m a confidential sounding board for digital agencies on six continents. You can expect non-judgmental advice on agency best practices and “next-practices”—all customized to your unique Values, Goals, and Resources(VGR).
My mission? Help agency leaders conquer growing pains, so they can meet their long-term goals! Here’s more about me.
“Karl is like the Dr. Phil of agency owners and managers: one part confidante, one part ass kicker.”Jay Baer
Convince & Convert
“Karl is like the Dr. Phil of agency owners and managers: one part confidante, one part ass kicker.”Jay Baer
Convince & Convert
How can Karl help me and my agency? Karl can help you… REACH YOUR GOALS, CONFIDENTLY.AGENCY ROADMAP
At a turning point in your agency? Get a concrete plan and objective advice, so you can finally reachyour goals.
BUILD A STRONG TEAM.MANAGING TEAMS
Attracting—and keeping—the right team is key to a successfulagency.
If you’re struggling, I can help. I'm ready to get there faster I want the right teamKEEP CLIENTS HAPPY.
MANAGING CLIENTS
Keeping clients happy—and keeping them profitable—is a fine line. I can help you find the right balance. GET YOUR AGENCY'S IDEAL-FIT CLIENTS.INBOUND BRANDING
Become a leader in your industry so that clients come to you. How? By showing them you’re their perfect fit. I want happier clients I want my dream clients How can Karl help me and my agency? Karl can help you… REACH YOUR GOALS, CONFIDENTLY.AGENCY ROADMAP
At a turning point in your agency? Get a concrete plan and objective advice, so you can finally reachyour goals.
I'm ready to get there faster BUILD A STRONG TEAM.MANAGING TEAMS
Attracting—and keeping—the right team is key to a successfulagency.
If you’re struggling, I can help. I want the right team KEEP CLIENTS HAPPY... AND PROFITABLE.MANAGING CLIENTS
Keeping clients happy—and keeping them profitable—is a fine line. I can help you find the right balance. I want happier clients GET YOUR AGENCY'S IDEAL-FIT CLIENTS.INBOUND BRANDING
Become a leader in your industry so that clients come to you. How? By showing them you’re their perfect fit. I want my dream clients Recent Blog Posts FOR AGENCY LEADERS STOP WHIPSAWING YOUR TEAM WITH TOO CONTINUOUS IMPROVEMENT It’s good to find ways to improve your agency… but don’t let your high urgency lead to TOO continuous improvement. See why, and howto handle it.
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AGENCY SATISFACTION INDEX: TAKE CONTROL OF YOUR CLIENT RELATIONSHIPS Want to improve your power position in agency-client relationships? Find your stage on the Agency Satisfaction Index… and see how to “upgrade” your agency to the next stage!read more
HOW TO REPOSITION YOURSELF AS A “STRATEGY-FIRST” AGENCY Tired of clients treating your agency like an order-taker? It might be time to reposition yourself as a “strategy-first” agency… but it’s not an overnight change. See my 14 not-so-easy steps.read more
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AGENCY ROADMAP: STRATEGY CONSULTING At a business crossroads? Get custom strategic advice and a concrete plan to implement it. Starts at US$15,000.Learn More
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EXECUTIVE COACHING FOR AGENCY LEADERS Get ongoing advice, accountability, and perspective, including phone and email support. US$3,500/month.Learn More
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BITE-SIZE CUSTOM ADVICE Got a specific question or two? Get a quick “gut check” from Karl before you move forward. US$16.67/minute.Learn More
TURN YOUR DIGITAL AGENCY HEADACHES INTO PROFITS. Join leaders from 2,000+ agencies and get my articles delivered each week, directly to your inbox! Learn tips to grow your agency, and get a copy of my ebook, _Don’t Just Make the Logo Bigger,_ for free. TURN YOUR DIGITAL AGENCY HEADACHES INTO PROFITS. JOIN LEADERS FROM 2,000+ AGENCIES AND GET MY ARTICLES DELIVERED EACH WEEK, DIRECTLY TO YOUR INBOX! LEARN TIPS TO GROW YOUR AGENCY, AND GET A COPY OF MY EBOOK, _DON'T JUST MAKE THE LOGO BIGGER,_ FOR FREE.SUBSCRIBE!
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