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REPORT AN ISSUE
Report an issue. If you have experienced problems with a phone-paid service, you can report it to us here. We check every issue that you report to us and take action when we need to. The information which you give us can help us to identify problems in the phone-paid services market. However, please note that we are a regulator, not anombudsman.
REGULATOR FINES BT AGILEMEDIA FOR VERY SERIOUS BREACHES OF Regulator fines BT Agilemedia for very serious breaches of PSA Code 28 May 2021 Company agreed it committed three regulatory breaches and has developed a remediation plan. WHAT ARE PHONE-PAID SERVICES? If you have an unexpected charge on your phone, it's most like you used a premium rate service. Phone-paid services, in law also referred to as premium rate services, is the name given to all content, goods, or services charged to a phone bill. This means that when you call or send texts to premium numbers, make in-app purchases or play games and quizzes on your phone, you can add the costs toICCS STATEMENT
9 October 2019. The Phone-paid Services Authority (PSA) is introducing new Special conditions for Information Connection and Signposting Services (ICSS), covering all ICSS regardless of the number range they are operated on. These updated Special conditions follow changes in January 2019 to extend the scope of Ofcom’s Premium Rate Service IF WE INVESTIGATE YOUR SERVICE Enquiry stage. In the initial stage of an investigation we try to understand the complaints (or PSA monitoring) and the service and make enquiries of the phone-paid service provider. Where possible, the PSA will informally notify a provider of any initial concerns we may have,usually in
I'VE BEEN CHARGED, WHAT NEXT? If you have an unexpected charge on your phone bill and want to find out what it is for, you’ll need to contact the service provider first. The service provider should be able to explain the charges, what service you used and when, and stop any unwanted charges. They are responsible for handling complaints about the service, including requests for refunds.CODE OF PRACTICE
Back to contents 2 Part one About the PSA Part one – About the PSA 1.1 Introduction to the PSA The Phone-paid Services Authority (PSA) is an enforcement authority with responsibility CODE 14 SUPPORTING PROCEDURES 1 . Version: July 2017 . Version: March 2017 Code 14 Supporting Procedures . The UK regulator for content, goods and services chargedto a phone bill
PHONE-PAID SERVICES AUTHORITY Partner of Ofcom, we regulate phone-paid services in the UK, premium rate goods and services that you can buy by charging the cost to your phone bill and pre-pay account. CONTACT US - PHONE-PAID SERVICES AUTHORITY If you are a consumer please contact us here. If you are a business, please contact us here. For press queries, please contact us here.REPORT AN ISSUE
Report an issue. If you have experienced problems with a phone-paid service, you can report it to us here. We check every issue that you report to us and take action when we need to. The information which you give us can help us to identify problems in the phone-paid services market. However, please note that we are a regulator, not anombudsman.
REGULATOR FINES BT AGILEMEDIA FOR VERY SERIOUS BREACHES OF Regulator fines BT Agilemedia for very serious breaches of PSA Code 28 May 2021 Company agreed it committed three regulatory breaches and has developed a remediation plan. WHAT ARE PHONE-PAID SERVICES? If you have an unexpected charge on your phone, it's most like you used a premium rate service. Phone-paid services, in law also referred to as premium rate services, is the name given to all content, goods, or services charged to a phone bill. This means that when you call or send texts to premium numbers, make in-app purchases or play games and quizzes on your phone, you can add the costs toICCS STATEMENT
9 October 2019. The Phone-paid Services Authority (PSA) is introducing new Special conditions for Information Connection and Signposting Services (ICSS), covering all ICSS regardless of the number range they are operated on. These updated Special conditions follow changes in January 2019 to extend the scope of Ofcom’s Premium Rate Service IF WE INVESTIGATE YOUR SERVICE Enquiry stage. In the initial stage of an investigation we try to understand the complaints (or PSA monitoring) and the service and make enquiries of the phone-paid service provider. Where possible, the PSA will informally notify a provider of any initial concerns we may have,usually in
I'VE BEEN CHARGED, WHAT NEXT? If you have an unexpected charge on your phone bill and want to find out what it is for, you’ll need to contact the service provider first. The service provider should be able to explain the charges, what service you used and when, and stop any unwanted charges. They are responsible for handling complaints about the service, including requests for refunds.CODE OF PRACTICE
Back to contents 2 Part one About the PSA Part one – About the PSA 1.1 Introduction to the PSA The Phone-paid Services Authority (PSA) is an enforcement authority with responsibility CODE 14 SUPPORTING PROCEDURES 1 . Version: July 2017 . Version: March 2017 Code 14 Supporting Procedures . The UK regulator for content, goods and services chargedto a phone bill
REPORT AN ISSUE
Report an issue. If you have experienced problems with a phone-paid service, you can report it to us here. We check every issue that you report to us and take action when we need to. The information which you give us can help us to identify problems in the phone-paid services market. However, please note that we are a regulator, not anombudsman.
PHONE-PAID SERVICES AUTHORITY Why have I been charged? Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and votingon TV talent shows.
MOBTECH UG 145055 TRACK 2 AACAEB18 59BD EB11 80F7 Mobtech UG Publication Date 7 June 2021 Case Reference 145055 Procedure Track 2 Adjudicated Party Mobtech UG Service Type Virtual Gifts Tribunal's final assessmentANNUAL REPORTS
Annual report 2019/20. We are also required by lay to publish our laid accounts before parliament.. Annual report 2018/19. We are also required by lay to publish our laid accounts before parliament.. Annual report 2017/18 FREEDOM OF INFORMATION Freedom of Information. The Freedom of Information Act 2000 (“the Act”) gives a general right of access to all types of recorded information held by public authorities, sets out exemptions from that right, and places a number of obligations on public authorities. I'VE BEEN CHARGED, WHAT NEXT? If you have an unexpected charge on your phone bill and want to find out what it is for, you’ll need to contact the service provider first. The service provider should be able to explain the charges, what service you used and when, and stop any unwanted charges. They are responsible for handling complaints about the service, including requests for refunds. CODE 15 DISCUSSION DOCUMENT Code 15 Discussion Document. 27 February 2020. The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The PSA welcomes all views and will carefully consider all responses and other input it receives. TRIBUNAL ADJUDICATIONS Latest tribunal adjudications. BT Agilemedia. 28 May 2021. Himanshu Singh t/a Uplink IT Solutions. 30 April 2021. Globo Mobile Kommunikation UG. 31 March 2021. Peter Jones t/a Webserve CMS. 30March 2021.
ANNUAL MARKET REVIEW FOR PHONE-PAID SERVICES 2019– 2020 Contents 1. Executive summary 1 2. Introduction 8 3. Size of the phone-paid services market in 2019–2020 10 Overall market size 10 Spend by channel 11 Spend by service category 13 4. DIGITAUN LTD 71966 ADJUDICATION BY CONSENT 3E9C4B71 857E Digitaun Ltd Publication Date 1 November 2016 Case Reference 71966 Procedure Adjudication by consent Adjudicated Party Digitaun Ltd Service Type Video Tribunal's final assessment PHONE-PAID SERVICES AUTHORITY Partner of Ofcom, we regulate phone-paid services in the UK, premium rate goods and services that you can buy by charging the cost to your phone bill and pre-pay account. REGULATOR FINES BT AGILEMEDIA FOR VERY SERIOUS BREACHES OF Regulator fines BT Agilemedia for very serious breaches of PSA Code 28 May 2021 Company agreed it committed three regulatory breaches and has developed a remediation plan. CONTACT US - PHONE-PAID SERVICES AUTHORITY If you are a consumer please contact us here. If you are a business, please contact us here. For press queries, please contact us here. CODE 15 DISCUSSION DOCUMENT Code 15 Discussion Document. 27 February 2020. The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The PSA welcomes all views and will carefully consider all responses and other input it receives.ICCS STATEMENT
9 October 2019. The Phone-paid Services Authority (PSA) is introducing new Special conditions for Information Connection and Signposting Services (ICSS), covering all ICSS regardless of the number range they are operated on. These updated Special conditions follow changes in January 2019 to extend the scope of Ofcom’s Premium Rate Service PSA FINES COMPANY 885000 FOR EIGHT CODE BREACHES PSA fines company £885,000 for eight Code breaches. 7 January 2021. TCS Combined Solutions Ltd failed to obtain consumer consent from all subscribers before sending chargeable texts containing voucher alerts and discount codes. The Phone-paid Services Authority (PSA) has fined a company £885,000 and banned it from the market for three yearsCODE OF PRACTICE
Back to contents 2 Part one About the PSA Part one – About the PSA 1.1 Introduction to the PSA The Phone-paid Services Authority (PSA) is an enforcement authority with responsibilityVEOO ADJUDICATION
The Phone-paid Services Authority (PSA) has issued a fine of £600,000 and a two-year prohibition from the market to Veoo Ltd. The company will also need to submit to a formal compliance audit should it wish to return to the market once this ban ends. The case was adjudicated on by a PSA Tribunal, which conducted an oral hearing in which REVIEW OF THE PHONE-PAID SERVICES AUTHORITY’S (PSA’S) CODE 1. The new Code supports the delivery of PSA’s strategic purpose and the market which it is regulating now and in the medium term. 2. The new Code leads to regulatory and enforcement outcomes that promoteconsumer
CODE 14 SUPPORTING PROCEDURES 1 . Version: July 2017 . Version: March 2017 Code 14 Supporting Procedures . The UK regulator for content, goods and services chargedto a phone bill
PHONE-PAID SERVICES AUTHORITY Partner of Ofcom, we regulate phone-paid services in the UK, premium rate goods and services that you can buy by charging the cost to your phone bill and pre-pay account. REGULATOR FINES BT AGILEMEDIA FOR VERY SERIOUS BREACHES OF Regulator fines BT Agilemedia for very serious breaches of PSA Code 28 May 2021 Company agreed it committed three regulatory breaches and has developed a remediation plan. CONTACT US - PHONE-PAID SERVICES AUTHORITY If you are a consumer please contact us here. If you are a business, please contact us here. For press queries, please contact us here. CODE 15 DISCUSSION DOCUMENT Code 15 Discussion Document. 27 February 2020. The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The PSA welcomes all views and will carefully consider all responses and other input it receives.ICCS STATEMENT
9 October 2019. The Phone-paid Services Authority (PSA) is introducing new Special conditions for Information Connection and Signposting Services (ICSS), covering all ICSS regardless of the number range they are operated on. These updated Special conditions follow changes in January 2019 to extend the scope of Ofcom’s Premium Rate Service PSA FINES COMPANY 885000 FOR EIGHT CODE BREACHES PSA fines company £885,000 for eight Code breaches. 7 January 2021. TCS Combined Solutions Ltd failed to obtain consumer consent from all subscribers before sending chargeable texts containing voucher alerts and discount codes. The Phone-paid Services Authority (PSA) has fined a company £885,000 and banned it from the market for three yearsCODE OF PRACTICE
Back to contents 2 Part one About the PSA Part one – About the PSA 1.1 Introduction to the PSA The Phone-paid Services Authority (PSA) is an enforcement authority with responsibilityVEOO ADJUDICATION
The Phone-paid Services Authority (PSA) has issued a fine of £600,000 and a two-year prohibition from the market to Veoo Ltd. The company will also need to submit to a formal compliance audit should it wish to return to the market once this ban ends. The case was adjudicated on by a PSA Tribunal, which conducted an oral hearing in which REVIEW OF THE PHONE-PAID SERVICES AUTHORITY’S (PSA’S) CODE 1. The new Code supports the delivery of PSA’s strategic purpose and the market which it is regulating now and in the medium term. 2. The new Code leads to regulatory and enforcement outcomes that promoteconsumer
CODE 14 SUPPORTING PROCEDURES 1 . Version: July 2017 . Version: March 2017 Code 14 Supporting Procedures . The UK regulator for content, goods and services chargedto a phone bill
ANNUAL REPORTS
Annual report 2019/20. We are also required by lay to publish our laid accounts before parliament.. Annual report 2018/19. We are also required by lay to publish our laid accounts before parliament.. Annual report 2017/18CONSULTATIONS
Consultations. 8 April 2021. We will be formally consulting on this draft Code until 5 July. Consultation on the Business Plan and Budget 2021/22. Consultations. 10 December 2020. We aim to build consumer trust in phone-paid services and ensure they are well-served through supporting a healthy market that is innovative and competitive. WHAT ARE PHONE-PAID SERVICES? If you have an unexpected charge on your phone, it's most like you used a premium rate service. Phone-paid services, in law also referred to as premium rate services, is the name given to all content, goods, or services charged to a phone bill. This means that when you call or send texts to premium numbers, make in-app purchases or play games and quizzes on your phone, you can add the costs toREPORT AN ISSUE
Report an issue. If you have experienced problems with a phone-paid service, you can report it to us here. We check every issue that you report to us and take action when we need to. The information which you give us can help us to identify problems in the phone-paid services market. However, please note that we are a regulator, not anombudsman.
PSA CONSULTS ON NEW CODE OF PRACTICE CODE 15 PSA consults on new Code of Practice, Code 15 8 April 2021 Review of Code of Practice is the most comprehensive in more than a decade. PSA FINES COMPANY 885000 FOR EIGHT CODE BREACHES PSA fines company £885,000 for eight Code breaches. 7 January 2021. TCS Combined Solutions Ltd failed to obtain consumer consent from all subscribers before sending chargeable texts containing voucher alerts and discount codes. The Phone-paid Services Authority (PSA) has fined a company £885,000 and banned it from the market for three years TRIBUNAL ADJUDICATIONS Latest tribunal adjudications. BT Agilemedia. 28 May 2021. Himanshu Singh t/a Uplink IT Solutions. 30 April 2021. Globo Mobile Kommunikation UG. 31 March 2021. Peter Jones t/a Webserve CMS. 30March 2021.
IF WE INVESTIGATE YOUR SERVICE Enquiry stage. In the initial stage of an investigation we try to understand the complaints (or PSA monitoring) and the service and make enquiries of the phone-paid service provider. Where possible, the PSA will informally notify a provider of any initial concerns we may have,usually in
ANNUAL MARKET REVIEW FOR PHONE-PAID SERVICES 2019– 2020 Contents 1. Executive summary 1 2. Introduction 8 3. Size of the phone-paid services market in 2019–2020 10 Overall market size 10 Spend by channel 11 Spend by service category 13 4. REVIEW OF THE PHONE-PAID SERVICES AUTHORITY’S (PSA’S) CODE 1. The new Code supports the delivery of PSA’s strategic purpose and the market which it is regulating now and in the medium term. 2. The new Code leads to regulatory and enforcement outcomes that promoteconsumer
PHONE-PAID SERVICES AUTHORITY Partner of Ofcom, we regulate phone-paid services in the UK, premium rate goods and services that you can buy by charging the cost to your phone bill and pre-pay account. CONTACT US - PHONE-PAID SERVICES AUTHORITYPHONE PAID SERVICES AUTHORITY UKUS CELLULAR PHONE NUMBER If you are a consumer please contact us here. If you are a business, please contact us here. For press queries, please contact us here. CONTACT US FOR CONSUMERS If you still need to contact us, you can either: report an issue online. report an issue by phone on 0300 30 300 20 (calls to 03 numbers should cost no more than geographic 01 or 02 calls and may be part of inclusive minutes subject to your provider and your call package). Our call centre is open Monday to Friday between 09:30 and12:30.
ANNUAL REPORTS
Annual report 2019/20. We are also required by lay to publish our laid accounts before parliament.. Annual report 2018/19. We are also required by lay to publish our laid accounts before parliament.. Annual report 2017/18REPORT AN ISSUE
Report an issue. If you have experienced problems with a phone-paid service, you can report it to us here. We check every issue that you report to us and take action when we need to. The information which you give us can help us to identify problems in the phone-paid services market. However, please note that we are a regulator, not anombudsman.
WHAT ARE PHONE-PAID SERVICES? If you have an unexpected charge on your phone, it's most like you used a premium rate service. Phone-paid services, in law also referred to as premium rate services, is the name given to all content, goods, or services charged to a phone bill. This means that when you call or send texts to premium numbers, make in-app purchases or play games and quizzes on your phone, you can add the costs to REGULATOR FINES BT AGILEMEDIA FOR VERY SERIOUS BREACHES OF Regulator fines BT Agilemedia for very serious breaches of PSA Code 28 May 2021 Company agreed it committed three regulatory breaches and has developed a remediation plan.ICCS STATEMENT
9 October 2019. The Phone-paid Services Authority (PSA) is introducing new Special conditions for Information Connection and Signposting Services (ICSS), covering all ICSS regardless of the number range they are operated on. These updated Special conditions follow changes in January 2019 to extend the scope of Ofcom’s Premium Rate Service IF WE INVESTIGATE YOUR SERVICE Enquiry stage. In the initial stage of an investigation we try to understand the complaints (or PSA monitoring) and the service and make enquiries of the phone-paid service provider. Where possible, the PSA will informally notify a provider of any initial concerns we may have,usually in
CODE 15 DISCUSSION DOCUMENT Code 15 Discussion Document. 27 February 2020. The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The PSA welcomes all views and will carefully consider all responses and other input it receives. PHONE-PAID SERVICES AUTHORITY Partner of Ofcom, we regulate phone-paid services in the UK, premium rate goods and services that you can buy by charging the cost to your phone bill and pre-pay account. CONTACT US - PHONE-PAID SERVICES AUTHORITYPHONE PAID SERVICES AUTHORITY UKUS CELLULAR PHONE NUMBER If you are a consumer please contact us here. If you are a business, please contact us here. For press queries, please contact us here. CONTACT US FOR CONSUMERS If you still need to contact us, you can either: report an issue online. report an issue by phone on 0300 30 300 20 (calls to 03 numbers should cost no more than geographic 01 or 02 calls and may be part of inclusive minutes subject to your provider and your call package). Our call centre is open Monday to Friday between 09:30 and12:30.
ANNUAL REPORTS
Annual report 2019/20. We are also required by lay to publish our laid accounts before parliament.. Annual report 2018/19. We are also required by lay to publish our laid accounts before parliament.. Annual report 2017/18REPORT AN ISSUE
Report an issue. If you have experienced problems with a phone-paid service, you can report it to us here. We check every issue that you report to us and take action when we need to. The information which you give us can help us to identify problems in the phone-paid services market. However, please note that we are a regulator, not anombudsman.
WHAT ARE PHONE-PAID SERVICES? If you have an unexpected charge on your phone, it's most like you used a premium rate service. Phone-paid services, in law also referred to as premium rate services, is the name given to all content, goods, or services charged to a phone bill. This means that when you call or send texts to premium numbers, make in-app purchases or play games and quizzes on your phone, you can add the costs to REGULATOR FINES BT AGILEMEDIA FOR VERY SERIOUS BREACHES OF Regulator fines BT Agilemedia for very serious breaches of PSA Code 28 May 2021 Company agreed it committed three regulatory breaches and has developed a remediation plan.ICCS STATEMENT
9 October 2019. The Phone-paid Services Authority (PSA) is introducing new Special conditions for Information Connection and Signposting Services (ICSS), covering all ICSS regardless of the number range they are operated on. These updated Special conditions follow changes in January 2019 to extend the scope of Ofcom’s Premium Rate Service IF WE INVESTIGATE YOUR SERVICE Enquiry stage. In the initial stage of an investigation we try to understand the complaints (or PSA monitoring) and the service and make enquiries of the phone-paid service provider. Where possible, the PSA will informally notify a provider of any initial concerns we may have,usually in
CODE 15 DISCUSSION DOCUMENT Code 15 Discussion Document. 27 February 2020. The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The PSA welcomes all views and will carefully consider all responses and other input it receives. REGULATOR FINES MOBTECH UG 200000 AFTER IT CHARGED Regulator fines Mobtech UG £200,000 after it charged consumers without consent 7 June 2021 Company also banned from the market forfive years.
ABOUT US - PHONE-PAID SERVICES AUTHORITY About us. We are the UK regulator for content, goods and services charged to a phone bill. We act in the interests of consumers. Phone-paid services are the goods and services that can be bought by charging the cost to the phone bill or pre-pay account.CONSULTATIONS
Consultations. 8 April 2021. We will be formally consulting on this draft Code until 5 July. Consultation on the Business Plan and Budget 2021/22. Consultations. 10 December 2020. We aim to build consumer trust in phone-paid services and ensure they are well-served through supporting a healthy market that is innovative and competitive. REGULATOR FINES BT AGILEMEDIA FOR VERY SERIOUS BREACHES OF Regulator fines BT Agilemedia for very serious breaches of PSA Code 28 May 2021 Company agreed it committed three regulatory breaches and has developed a remediation plan. I'VE BEEN CHARGED, WHAT NEXT? If you have an unexpected charge on your phone bill and want to find out what it is for, you’ll need to contact the service provider first. The service provider should be able to explain the charges, what service you used and when, and stop any unwanted charges. They are responsible for handling complaints about the service, including requests for refunds.CONSUMER PANEL
Consumer Panel. The Consumer Panel provides advice and challenge on aspects of the PSA’s work, to support and enhance the interests of consumers by: providing advice and comment from a consumer perspective on the extent to which PSA policies and regulation are aligned with its consumer-focused strategy. bringing to the attention of the PSA JOBS - PHONE-PAID SERVICES AUTHORITY The Phone-paid Services Authority is committed to achieving and respecting equality, diversity and inclusion in everything it does. In 2021 we will be carrying out an organisational change programme to ensure that our people, processes, values and culture are best able to deliver our new approach to regulation both now and in the future. We CODE, SPECIAL CONDITIONS, COMPLIANCE UPDATES & GUIDANCE Under the Code of Practice we may issue or amend non-binding compliance advice concerning any provisions of the Code. These compliance updates should be considered when determining whether your services or your clients’ services are compliant with the Code.BANNED INDIVIDUALS
Banned individuals. Our Tribunal has the power to impose sanctions on non-compliant providers and associated individuals where it finds that breaches of our Code have occurred following an investigation under our Track 2 procedure. This can include prohibiting (or 'barring’) a provider or individual from the market for lengthy periods.BANNED COMPANIES
Companies banned from involvement in PRS by a Tribunal. The companies below are currently prohibited by a Tribunal from involvement in the premium rate market under paragraph 4.8.3 (f) or 4.8.3 (g) or 4.8.3 (h) of the Code. DK Call Ltd (case ref 135071) Reason for sanction. We use cookies to make this website work better for you. Find out more__
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We are the UK regulator for content, goods and services charged to aphone bill.
SERVICE CHECKER
Not sure about a number that's on your bill? Check it out here and see what to do next... UNEXPECTED PHONE CHARGE?Let us help
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LATEST UPDATES
NEW SPECIAL CONDITIONS FOR SUBSCRIPTION SERVICES COME INTO FORCETOMORROW
31 October 2019
Tomorrow (1st November) Our new Special conditions for subscription services come into effect. REGULATOR CRACKS DOWN ON MOBILE COMPANIES CHARGING CONSUMERS WITHOUTCONSENT
28 October 2019
The PSA has issued fines totalling £750,000 to three different companies in separate cases – all for billing consumers’ phone bills without their consent. RE-CONSULTATION ON UPDATED PROPOSALS FOR SPECIAL CONDITION ICSS1125 October 2019
The PSA has decided to re-consult on a variation to the original proposal for ICSS11 for providers who operate with per call tariffs as a result of evidence submitted in...View all
FOR CONSUMERS
WHY HAVE I BEEN CHARGED? Phone payment is a popular and effective way of paying for a wide range of content goods and services. These can include music subscriptions, gaming, donations to charity and voting on TV talent shows. You should not be charged for any phone-paid service withoutyour consent.
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I'VE BEEN CHARGED, WHAT NEXT? If you have an unexpected charge on your phone bill, it may be from a phone-paid service. There are several steps that you can take to find out what the charge is, who it is from and what to do next.View more
FOR BUSINESS
The PSA sets the rules for the phone-paid services market. Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence. Our Code of Practice is built with this in mind.View more
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