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FIBRE BROADBAND
Openreach is investing in Copper, Superfast, Gfast and Ultrafast ultra reliable Full Fibre broadband for homes and businesses across the UK. Check what's available at your premises with our availability checker and learn more about our ambitious plans. LOCATIONS - OPENREACH Fibre to the Cabinet increases basic broadband speeds by connecting powerful fibre optic cable to the cabinet, then copper wires to your home or business. The future is Fibre to the Premises (FTTP), where pure fibre optic cables connect you straight to the exchange. We build the network. You bring it to life. REGISTERING YOUR SITE Register your site and we’ll send you agreements for copper/FTTC, and also the costs for installing FTTP (including the details of the available network for your site and the speeds you should get with this). Once you get these you’ll need to sign the agreement you want to enter in to and send it back to us.CAREERS - OPENREACH
We're one of the world's biggest communication companies. We look after the network that connects tens of millions of homes and businesses across the UK. We do this for communications providers who deliver phone, internet, data and TV services to the nation. And we need the best people to GUIDES AND HANDBOOKS Our handbooks show you how to build fibre or copper infrastructure at your new residential or commercial development, and how to install Openreach equipment. They cover what you and your sub-contractors will need to do to reach the quality we expect – from building the ductsand joint boxes, to
COMPLAINTS POLICY
To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, you’ll need to go through your Communications Provider. They in turn will contact us to resolve the matter on your behalf. This is because although Openreach is the network provider,your relationship
REPORTS, REVIEWS AND CONSULTATIONS Openreach Limited is a wholly-owned subsidiary of British Telecommunications plc, and it trades on behalf of British Telecommunications plc. These are the annual accounts for Openreach Limited; further accounting information on Openreach's trading is available in the BT annual accounts. SEE OUR TRAINEE ENGINEER ROLES The starting salary for one of our trainee engineers is £21,845. If you’re based in London or the Scottish Islands you’ll also get these extra allowances: for London: an extra £3,380 a year (if you’re in inner London) or £1,670 (for outer London) for working offshore on the outer Scottish Islands: £1,431. After you’ve beenwith us a
RETIRING THE COPPER NETWORK Key points to know. When 75% of the homes and businesses connected to a particular exchange can get Full Fibre you won’t be able to buy our old copper products if Full Fibre is available at your premise, this includes Gfast, Superfast Fibre and Standard Broadband. CONNECTING YOU TO YOUR FIBRE BROADBAND NETWORK Openreach is the UK’s digital network business. It’s our mission to provide the best possible network and the reliable broadband people need at work and at home.FIBRE BROADBAND
Openreach is investing in Copper, Superfast, Gfast and Ultrafast ultra reliable Full Fibre broadband for homes and businesses across the UK. Check what's available at your premises with our availability checker and learn more about our ambitious plans. LOCATIONS - OPENREACH Fibre to the Cabinet increases basic broadband speeds by connecting powerful fibre optic cable to the cabinet, then copper wires to your home or business. The future is Fibre to the Premises (FTTP), where pure fibre optic cables connect you straight to the exchange. We build the network. You bring it to life. REGISTERING YOUR SITE Register your site and we’ll send you agreements for copper/FTTC, and also the costs for installing FTTP (including the details of the available network for your site and the speeds you should get with this). Once you get these you’ll need to sign the agreement you want to enter in to and send it back to us.CAREERS - OPENREACH
We're one of the world's biggest communication companies. We look after the network that connects tens of millions of homes and businesses across the UK. We do this for communications providers who deliver phone, internet, data and TV services to the nation. And we need the best people to GUIDES AND HANDBOOKS Our handbooks show you how to build fibre or copper infrastructure at your new residential or commercial development, and how to install Openreach equipment. They cover what you and your sub-contractors will need to do to reach the quality we expect – from building the ductsand joint boxes, to
COMPLAINTS POLICY
To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, you’ll need to go through your Communications Provider. They in turn will contact us to resolve the matter on your behalf. This is because although Openreach is the network provider,your relationship
REPORTS, REVIEWS AND CONSULTATIONS Openreach Limited is a wholly-owned subsidiary of British Telecommunications plc, and it trades on behalf of British Telecommunications plc. These are the annual accounts for Openreach Limited; further accounting information on Openreach's trading is available in the BT annual accounts. SEE OUR TRAINEE ENGINEER ROLES The starting salary for one of our trainee engineers is £21,845. If you’re based in London or the Scottish Islands you’ll also get these extra allowances: for London: an extra £3,380 a year (if you’re in inner London) or £1,670 (for outer London) for working offshore on the outer Scottish Islands: £1,431. After you’ve beenwith us a
RETIRING THE COPPER NETWORK Key points to know. When 75% of the homes and businesses connected to a particular exchange can get Full Fibre you won’t be able to buy our old copper products if Full Fibre is available at your premise, this includes Gfast, Superfast Fibre and Standard Broadband. LOCATIONS - OPENREACH Fibre to the Cabinet increases basic broadband speeds by connecting powerful fibre optic cable to the cabinet, then copper wires to your home or business. The future is Fibre to the Premises (FTTP), where pure fibre optic cables connect you straight to the exchange. We build the network. You bring it to life. LOCATING OUR NETWORK Our Maps by email service is the quickest way to find the rough location of our equipment before you start any work. It’s an online mapping system and is available 24 hours a day, seven days a week. It’s best for areas that are smaller than 500m² (if your location’s bigger than this, email us for help). How to access Mapsby email.
DEVELOPERS - OPENREACH Help and support for developers. We made Full Fibre broadband available to more than four and a half million homes by the end of March 2021,and want to reach 25 million homes by December 2026, if conditions are right.COMPLAINTS POLICY
To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, you’ll need to go through your Communications Provider. They in turn will contact us to resolve the matter on your behalf. This is because although Openreach is the network provider,your relationship
CLIVE SELLEY AWARDED CBE IN THE QUEEN’S BIRTHDAY HONOURS We’re delighted that Clive Selley, CEO of Openreach, has been awarded a CBE in the Queen’s birthday honours list 2021, for services to telecommunications industry during Covid-19.Clive said: “I'm grateful and humbled to receive this award, and I see it as recognition for the extraordinary work done by thousands of people across Openreach duringWWW.OPENREACH.COM
Created Date: 6/7/2021 2:48:20 PM RETIRING THE COPPER NETWORK Key points to know. When 75% of the homes and businesses connected to a particular exchange can get Full Fibre you won’t be able to buy our old copper products if Full Fibre is available at your premise, this includes Gfast, Superfast Fibre and Standard Broadband.WWW.OPENREACH.COM
www.openreach.com
QUICK GUIDE JOINT BOXES, FOOTWAYS AND FRAMES & COVERS Quick Guide Joint boxes, footways and frames & covers Joint box footway 104 – the preferred option Internal dimensions. BrickworkStretcher Bond.
IDENTIFYING OUR EQUIPMENT 8 Identifying our equipment Square covers These covers are placed over manholes and are found in the footways and verges. Twin covers Thiscover shown in the
CONNECTING YOU TO YOUR FIBRE BROADBAND NETWORK Openreach is the UK’s digital network business. It’s our mission to provide the best possible network and the reliable broadband people need at work and at home.FIBRE BROADBAND
Openreach is investing in Copper, Superfast, Gfast and Ultrafast ultra reliable Full Fibre broadband for homes and businesses across the UK. Check what's available at your premises with our availability checker and learn more about our ambitious plans. LOCATIONS - OPENREACH Fibre to the Cabinet increases basic broadband speeds by connecting powerful fibre optic cable to the cabinet, then copper wires to your home or business. The future is Fibre to the Premises (FTTP), where pure fibre optic cables connect you straight to the exchange. We build the network. You bring it to life. REGISTERING YOUR SITE Register your site and we’ll send you agreements for copper/FTTC, and also the costs for installing FTTP (including the details of the available network for your site and the speeds you should get with this). Once you get these you’ll need to sign the agreement you want to enter in to and send it back to us.CAREERS - OPENREACH
We're one of the world's biggest communication companies. We look after the network that connects tens of millions of homes and businesses across the UK. We do this for communications providers who deliver phone, internet, data and TV services to the nation. And we need the best people to GUIDES AND HANDBOOKS Our handbooks show you how to build fibre or copper infrastructure at your new residential or commercial development, and how to install Openreach equipment. They cover what you and your sub-contractors will need to do to reach the quality we expect – from building the ductsand joint boxes, to
COMPLAINTS POLICY
To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, you’ll need to go through your Communications Provider. They in turn will contact us to resolve the matter on your behalf. This is because although Openreach is the network provider,your relationship
REPORTS, REVIEWS AND CONSULTATIONS Openreach Limited is a wholly-owned subsidiary of British Telecommunications plc, and it trades on behalf of British Telecommunications plc. These are the annual accounts for Openreach Limited; further accounting information on Openreach's trading is available in the BT annual accounts. SEE OUR TRAINEE ENGINEER ROLES The starting salary for one of our trainee engineers is £21,845. If you’re based in London or the Scottish Islands you’ll also get these extra allowances: for London: an extra £3,380 a year (if you’re in inner London) or £1,670 (for outer London) for working offshore on the outer Scottish Islands: £1,431. After you’ve beenwith us a
RETIRING THE COPPER NETWORK Key points to know. When 75% of the homes and businesses connected to a particular exchange can get Full Fibre you won’t be able to buy our old copper products if Full Fibre is available at your premise, this includes Gfast, Superfast Fibre and Standard Broadband. CONNECTING YOU TO YOUR FIBRE BROADBAND NETWORK Openreach is the UK’s digital network business. It’s our mission to provide the best possible network and the reliable broadband people need at work and at home.FIBRE BROADBAND
Openreach is investing in Copper, Superfast, Gfast and Ultrafast ultra reliable Full Fibre broadband for homes and businesses across the UK. Check what's available at your premises with our availability checker and learn more about our ambitious plans. LOCATIONS - OPENREACH Fibre to the Cabinet increases basic broadband speeds by connecting powerful fibre optic cable to the cabinet, then copper wires to your home or business. The future is Fibre to the Premises (FTTP), where pure fibre optic cables connect you straight to the exchange. We build the network. You bring it to life. REGISTERING YOUR SITE Register your site and we’ll send you agreements for copper/FTTC, and also the costs for installing FTTP (including the details of the available network for your site and the speeds you should get with this). Once you get these you’ll need to sign the agreement you want to enter in to and send it back to us.CAREERS - OPENREACH
We're one of the world's biggest communication companies. We look after the network that connects tens of millions of homes and businesses across the UK. We do this for communications providers who deliver phone, internet, data and TV services to the nation. And we need the best people to GUIDES AND HANDBOOKS Our handbooks show you how to build fibre or copper infrastructure at your new residential or commercial development, and how to install Openreach equipment. They cover what you and your sub-contractors will need to do to reach the quality we expect – from building the ductsand joint boxes, to
COMPLAINTS POLICY
To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, you’ll need to go through your Communications Provider. They in turn will contact us to resolve the matter on your behalf. This is because although Openreach is the network provider,your relationship
REPORTS, REVIEWS AND CONSULTATIONS Openreach Limited is a wholly-owned subsidiary of British Telecommunications plc, and it trades on behalf of British Telecommunications plc. These are the annual accounts for Openreach Limited; further accounting information on Openreach's trading is available in the BT annual accounts. SEE OUR TRAINEE ENGINEER ROLES The starting salary for one of our trainee engineers is £21,845. If you’re based in London or the Scottish Islands you’ll also get these extra allowances: for London: an extra £3,380 a year (if you’re in inner London) or £1,670 (for outer London) for working offshore on the outer Scottish Islands: £1,431. After you’ve beenwith us a
RETIRING THE COPPER NETWORK Key points to know. When 75% of the homes and businesses connected to a particular exchange can get Full Fibre you won’t be able to buy our old copper products if Full Fibre is available at your premise, this includes Gfast, Superfast Fibre and Standard Broadband. LOCATIONS - OPENREACH Fibre to the Cabinet increases basic broadband speeds by connecting powerful fibre optic cable to the cabinet, then copper wires to your home or business. The future is Fibre to the Premises (FTTP), where pure fibre optic cables connect you straight to the exchange. We build the network. You bring it to life. LOCATING OUR NETWORK Our Maps by email service is the quickest way to find the rough location of our equipment before you start any work. It’s an online mapping system and is available 24 hours a day, seven days a week. It’s best for areas that are smaller than 500m² (if your location’s bigger than this, email us for help). How to access Mapsby email.
DEVELOPERS - OPENREACH Help and support for developers. We made Full Fibre broadband available to more than four and a half million homes by the end of March 2021,and want to reach 25 million homes by December 2026, if conditions are right.COMPLAINTS POLICY
To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, you’ll need to go through your Communications Provider. They in turn will contact us to resolve the matter on your behalf. This is because although Openreach is the network provider,your relationship
CLIVE SELLEY AWARDED CBE IN THE QUEEN’S BIRTHDAY HONOURS We’re delighted that Clive Selley, CEO of Openreach, has been awarded a CBE in the Queen’s birthday honours list 2021, for services to telecommunications industry during Covid-19.Clive said: “I'm grateful and humbled to receive this award, and I see it as recognition for the extraordinary work done by thousands of people across Openreach duringWWW.OPENREACH.COM
Created Date: 6/7/2021 2:48:20 PM RETIRING THE COPPER NETWORK Key points to know. When 75% of the homes and businesses connected to a particular exchange can get Full Fibre you won’t be able to buy our old copper products if Full Fibre is available at your premise, this includes Gfast, Superfast Fibre and Standard Broadband. IDENTIFYING OUR EQUIPMENT 8 Identifying our equipment Square covers These covers are placed over manholes and are found in the footways and verges. Twin covers Thiscover shown in the
WWW.OPENREACH.COM
www.openreach.com
QUICK GUIDE JOINT BOXES, FOOTWAYS AND FRAMES & COVERS Quick Guide Joint boxes, footways and frames & covers Joint box footway 104 – the preferred option Internal dimensions. BrickworkStretcher Bond.
CONNECTING YOU TO YOUR FIBRE BROADBAND NETWORK Openreach is the UK’s digital network business. It’s our mission to provide the best possible network and the reliable broadband people need at work and at home.FIBRE BROADBAND
Openreach is investing in Copper, Superfast, Gfast and Ultrafast ultra reliable Full Fibre broadband for homes and businesses across the UK. Check what's available at your premises with our availability checker and learn more about our ambitious plans.WHEN TO CONTACT US
Coronavirus contact tracing. If you’re from the Public Health Body or one of our Communication Providers and need to contact us about someone who has tested positive that’s been in contact with an Openreach employee, or enquire about who one of our engineers may have come into contact with, please fill out this form and we’ll respond back within 2 working hours. REGISTERING YOUR SITE Register your site and we’ll send you agreements for copper/FTTC, and also the costs for installing FTTP (including the details of the available network for your site and the speeds you should get with this). Once you get these you’ll need to sign the agreement you want to enter in to and send it back to us. FULL FIBRE BROADBAND INSTALLATION CHECKLIST What to expect - step by step. 1. Installing the junction box on the outside of your property. A small junction box, around 15cm x 13 cm, will be fitted on the outside of your property. We'll then run a fibre optic cable from a nearby telegraph pole or underground to thejunction box. 2.
DEVELOPERS - OPENREACH Help and support for developers. We made Full Fibre broadband available to more than four and a half million homes by the end of March 2021,and want to reach 25 million homes by December 2026, if conditions are right.COMPLAINTS POLICY
To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, you’ll need to go through your Communications Provider. They in turn will contact us to resolve the matter on your behalf. This is because although Openreach is the network provider,your relationship
FULL FIBRE BUILD PROGRAMME Openreach Fibre Build Programme – May 2021 – V3.0 Page 3 of 50 Locations Publish Date FY 21/22 Q1 Total Number of Exchanges Programme (Exchange) Build Complete* Exchanges CurrentlyOBTAINING WAYLEAVES
If we need permission to install new apparatus on private land, we'll send the landowner a wayleave application. This includes the route plan, wayleave agreement and an explanation of why we need permission. Once this has been signed and returned to the wayleaves team, this gives us permission to install the apparatus on the landowner's land. QUICK GUIDE JOINT BOXES, FOOTWAYS AND FRAMES & COVERS Quick Guide Joint boxes, footways and frames & covers Joint box footway 104 – the preferred option Internal dimensions. BrickworkStretcher Bond.
CONNECTING YOU TO YOUR FIBRE BROADBAND NETWORK Openreach is the UK’s digital network business. It’s our mission to provide the best possible network and the reliable broadband people need at work and at home.FIBRE BROADBAND
Openreach is investing in Copper, Superfast, Gfast and Ultrafast ultra reliable Full Fibre broadband for homes and businesses across the UK. Check what's available at your premises with our availability checker and learn more about our ambitious plans.WHEN TO CONTACT US
Coronavirus contact tracing. If you’re from the Public Health Body or one of our Communication Providers and need to contact us about someone who has tested positive that’s been in contact with an Openreach employee, or enquire about who one of our engineers may have come into contact with, please fill out this form and we’ll respond back within 2 working hours. REGISTERING YOUR SITE Register your site and we’ll send you agreements for copper/FTTC, and also the costs for installing FTTP (including the details of the available network for your site and the speeds you should get with this). Once you get these you’ll need to sign the agreement you want to enter in to and send it back to us. FULL FIBRE BROADBAND INSTALLATION CHECKLIST What to expect - step by step. 1. Installing the junction box on the outside of your property. A small junction box, around 15cm x 13 cm, will be fitted on the outside of your property. We'll then run a fibre optic cable from a nearby telegraph pole or underground to thejunction box. 2.
DEVELOPERS - OPENREACH Help and support for developers. We made Full Fibre broadband available to more than four and a half million homes by the end of March 2021,and want to reach 25 million homes by December 2026, if conditions are right.COMPLAINTS POLICY
To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, you’ll need to go through your Communications Provider. They in turn will contact us to resolve the matter on your behalf. This is because although Openreach is the network provider,your relationship
FULL FIBRE BUILD PROGRAMME Openreach Fibre Build Programme – May 2021 – V3.0 Page 3 of 50 Locations Publish Date FY 21/22 Q1 Total Number of Exchanges Programme (Exchange) Build Complete* Exchanges CurrentlyOBTAINING WAYLEAVES
If we need permission to install new apparatus on private land, we'll send the landowner a wayleave application. This includes the route plan, wayleave agreement and an explanation of why we need permission. Once this has been signed and returned to the wayleaves team, this gives us permission to install the apparatus on the landowner's land. QUICK GUIDE JOINT BOXES, FOOTWAYS AND FRAMES & COVERS Quick Guide Joint boxes, footways and frames & covers Joint box footway 104 – the preferred option Internal dimensions. BrickworkStretcher Bond.
WHEN TO CONTACT US
Coronavirus contact tracing. If you’re from the Public Health Body or one of our Communication Providers and need to contact us about someone who has tested positive that’s been in contact with an Openreach employee, or enquire about who one of our engineers may have come into contact with, please fill out this form and we’ll respond back within 2 working hours. LOCATING OUR NETWORK Our Maps by email service is the quickest way to find the rough location of our equipment before you start any work. It’s an online mapping system and is available 24 hours a day, seven days a week. It’s best for areas that are smaller than 500m² (if your location’s bigger than this, email us for help). How to access Mapsby email.
OUR PERFORMANCE
Take a look at our performance facts and figures. You can see the scale of our work and how we’re doing against some of our most important targets and ambitions. We also have our mandatory regulated key performance indicators (KPIs). These are quality of service standards we measure ourselves against to track our performance. MEET THE PEOPLE WHO LEAD OPENREACH Colin Lees. Chief Technology and Information Officer. Colin Lees. Colin joined Openreach in June 2018. He’s working to define and implement the future technology strategy for our products in the UK. Before Openreach. Previously Colin was the chief technology innovationofficer at
GUIDES AND HANDBOOKS Our handbooks show you how to build fibre or copper infrastructure at your new residential or commercial development, and how to install Openreach equipment. They cover what you and your sub-contractors will need to do to reach the quality we expect – from building the ductsand joint boxes, to
FULL FIBRE BUILD PROGRAMME Openreach Fibre Build Programme – May 2021 – V3.0 Page 3 of 50 Locations Publish Date FY 21/22 Q1 Total Number of Exchanges Programme (Exchange) Build Complete* Exchanges Currently FOR MY HOME OR BUSINESS Digital phone lines use the internet to carry all of your services, including phone calls. We'll be switching off the existing analogue network by 31 December 2025 and everyone in the UK will need to have a digital phone line before then. To help us prepare we'll also stop selling analogue phone lines to new customers by September 2023.OBTAINING WAYLEAVES
If we need permission to install new apparatus on private land, we'll send the landowner a wayleave application. This includes the route plan, wayleave agreement and an explanation of why we need permission. Once this has been signed and returned to the wayleaves team, this gives us permission to install the apparatus on the landowner's land. RETIRING THE COPPER NETWORK Key points to know. When 75% of the homes and businesses connected to a particular exchange can get Full Fibre you won’t be able to buy our old copper products if Full Fibre is available at your premise, this includes Gfast, Superfast Fibre and Standard Broadband. “SINGLE SITE” CONTRACT FOR DEVELOPERS OF NEW SITES “Brownfield” means a location where there is existing BT Network infrastructure or a location where there is an existing building or structure which will be demolished, replaced, repurposed, converted, refurbished or otherwise altered or amendedSkip to content
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COVID-19/CORONAVIRUS UPDATE COVID-19 POSES A BUNCH OF CHALLENGES FOR THE UK – AND WE WANT TO PLAY OUR PART IN LIMITING THE IMPACT ON SOCIETY, THE ECONOMY AND OUR EMPLOYEES. CLICK BELOW TO READ MORE.Read more
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WITH FIBRE TO THE PREMISES BROADBAND, PURE FIBRE OPTIC CABLES CONNECT YOU STRAIGHT TO THE EXCHANGE. BETTER PERFORMANCE, IMPRESSIVE SPEEDSAND RELIABILITY.
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MORE THAN 28.3 MILLION HOMES AND BUSINESSES CAN ORDER SPEEDS OF UP TO 80MBPS OVER OUR NETWORK.Find out more
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Full Fibre - gigabit - broadband is not just faster, more reliable and future-proof, it can also help you be more energy efficient. Readmore »
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28.3m
Homes and businesses that can get fibre broadband speeds of over 30Mbps across our network.4.8m
Homes and businesses we can supply with ultrafast fibre broadband.13.9m
Homes and businesses are connected to our fibre network. WE’RE HERE TO HELP WHEN TO GET IN TOUCH Broadband not working? Please contact the company that sends your bill. Unhappy with Openreach work? Contact us.Find out more
REPORT DAMAGE OR SAFETY PROBLEMS If you’ve noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know.Find out more
NEW-BUILD PHONE OR BROADBAND PROBLEMS Having trouble with broadband or phone in your new-build home? Here are some things you can try.Find out more
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