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ABOUT | NOESIS STRATEGIC INSTITUTE Company Overview Noesis Strategic Institute offers various strategic medium to long term programs in Strategy Execution, 21st Century Leadership, Customer Service Strategy, Creating More customers and sell as well as Developing teamwork. Who Do We Serve? We help service organizations in Africa, elevate, empower and sharpen the workforce by building a cohesive system to RESOURCES | NOESIS STRATEGIC INSTITUTE Resources Tumble Road Is your company drowning in work? Do you want your company to be more effective in managing and delivering projects? We can help you get to a better place. We are strong believers in the Effective Simplicity™ approach, which recognizes the difficulty in changing organizational behavior. PARTNERS | NOESIS STRATEGIC INSTITUTE Greater engagement. Better retention of talented staff. Agility and innovation. Deeper trusting relationships with clients, suppliers, colleagues, shareholders and the community. “Noesis Strategic Institute is one of LeaderShape’s key global partners enabling us to provide advanced services to clients across the fast growing region ofEast
CONTACT | NOESIS STRATEGIC INSTITUTE Contact Us We would love to hear from you. Please find our contact information below: Noesis Strategic Institute Amani Place, 4th Floor Opp. Dar es salaam Serena Hotel, P. O. Box 21338 Dar es salaam Tanzania.' Tel : +255 22 211 5381/2 Fax: +255 22 211 2786/2114562 E-mail : info@noesistz.comCUSTOMER SERVICE
Customer Service Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that? As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them. High‐value, maximum‐impact customer retention demands that FEELINGS FOR PROFESSIONALS Feelings for Professionals FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness ofcustomer needs,
MASTERING EMOTIONAL INTELLIGENCE LEVEL 2 Mastering Emotional Intelligence Level 2 “Emotions can help you or they can hurt you. You have no say in the matter until you understand them at a deeper level and master the more difficult elements of being emotionally intelligent. We invite you to continue your journey now, because emotional understanding and mastery will become realitiesBOOK YOURSELF SOLID
Africa is our home ground. Change management is our expertise. We embed capacity in your people to be cohesive, customer focused anddeliver success.
YOUR FOUNDATION BUILDING TRUST & CREDIBILITY MODULE ONE 5 Your Foundation MODULE ONE To be booked solid requires that you have a solid foundation. THAT FOUNDATION BEGINS LIKE THIS: • Choose your ideal clients so you work only with people who inspire and energize you. • Understand why people buy what you are selling. • Develop a personal brand so you’re memorable and unique. • Talk about what you do without sounding confusing NOESIS STRATEGIC INSTITUTE Indeed, nothing great has ever been achieved without first the thirst for success. As a Founder and CEO of Noesis Strategic Institute and Vice President of Service Quality Institute in Africa, that is my guiding principle. In the last 10 years, I have set out to build a company that is successful while helping others achieve success aswell.
ABOUT | NOESIS STRATEGIC INSTITUTE Company Overview Noesis Strategic Institute offers various strategic medium to long term programs in Strategy Execution, 21st Century Leadership, Customer Service Strategy, Creating More customers and sell as well as Developing teamwork. Who Do We Serve? We help service organizations in Africa, elevate, empower and sharpen the workforce by building a cohesive system to RESOURCES | NOESIS STRATEGIC INSTITUTE Resources Tumble Road Is your company drowning in work? Do you want your company to be more effective in managing and delivering projects? We can help you get to a better place. We are strong believers in the Effective Simplicity™ approach, which recognizes the difficulty in changing organizational behavior. PARTNERS | NOESIS STRATEGIC INSTITUTE Greater engagement. Better retention of talented staff. Agility and innovation. Deeper trusting relationships with clients, suppliers, colleagues, shareholders and the community. “Noesis Strategic Institute is one of LeaderShape’s key global partners enabling us to provide advanced services to clients across the fast growing region ofEast
CONTACT | NOESIS STRATEGIC INSTITUTE Contact Us We would love to hear from you. Please find our contact information below: Noesis Strategic Institute Amani Place, 4th Floor Opp. Dar es salaam Serena Hotel, P. O. Box 21338 Dar es salaam Tanzania.' Tel : +255 22 211 5381/2 Fax: +255 22 211 2786/2114562 E-mail : info@noesistz.comCUSTOMER SERVICE
Customer Service Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that? As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them. High‐value, maximum‐impact customer retention demands that FEELINGS FOR PROFESSIONALS Feelings for Professionals FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness ofcustomer needs,
MASTERING EMOTIONAL INTELLIGENCE LEVEL 2 Mastering Emotional Intelligence Level 2 “Emotions can help you or they can hurt you. You have no say in the matter until you understand them at a deeper level and master the more difficult elements of being emotionally intelligent. We invite you to continue your journey now, because emotional understanding and mastery will become realitiesBOOK YOURSELF SOLID
Africa is our home ground. Change management is our expertise. We embed capacity in your people to be cohesive, customer focused anddeliver success.
YOUR FOUNDATION BUILDING TRUST & CREDIBILITY MODULE ONE 5 Your Foundation MODULE ONE To be booked solid requires that you have a solid foundation. THAT FOUNDATION BEGINS LIKE THIS: • Choose your ideal clients so you work only with people who inspire and energize you. • Understand why people buy what you are selling. • Develop a personal brand so you’re memorable and unique. • Talk about what you do without sounding confusingNOESIS COURSES
Noesis Strategic Institute Amani Place, 4th Floor, Opp. Dar es Salaam Serena Hotel, P. O. Box 21338, Dar es Salaam, Tanzania. Tel: +255 22211 5381/2
THE TEAM | NOESIS STRATEGIC INSTITUTE The Team Murtaza Versi Founder, CEO and Lead Facilitator, Vice President of Service Quality Institute in Africa Facilitator of the year and member of the Service Quality Institute (SQI) Presidents Club. I have managed a wide range of change management programsVISION & VALUES
Vision and Values Values Lead by Example The authority to Lead and keep promises through sound decision making and accountability for our action. Customer Focused We TEAMWORK DEVELOPMENT Teamwork Development Every one of us is an individual, from a different upbringing, background, and culture, with different emotional needs and desires and yet we need to work with each other to achieve team results. Teamwork in today's fast paced world is possible and benefiting any organization by increasing productivity, heightening the sense of moraleBOOK YOURSELF SOLID
Africa is our home ground. Change management is our expertise. We embed capacity in your people to be cohesive, customer focused anddeliver success.
REMEMBER ME
Remember Me Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience. Once you implement Remember Me you can immediately begin to Understand that a person’s name is a precious possession. Eliminate roadblocks to remembering andSTRATEGY PLANNING
Strategic Planning Format From Strategic Thinking to Strategic Planning There are many ways to format a strategic plan. What is important is that a company adopts a format and establishes definitions that are consistent throughout the company. This will improve communication and understanding. THE SPIRIT OF EXCELLENCE The Spirit of Excellence Improve Attitude, Morale and Communication Skills The Spirit of Excellence was designed to achieve two main objectives: Increase the self-worth and self-image of every person within your organization through mastery and daily practice of the The Spirit of Excellence philosophy; and Improve your organization’s position by concentrating on quality service, the key HELPING EMPLOYEES BECOME THE BEST THEY CAN BE Service First is a powerful video-based training tool that makes it easier than ever to train any number of employees-with no limits- in the art of exceptional customer service, withCRUISING ALTITUDE
276 BOOK YOURSELF SOLID CRUISING ALTITUDE So far you have done a systems check on the ground with Module One—Your Foundation. Thenyou helped your
NOESIS STRATEGIC INSTITUTE Indeed, nothing great has ever been achieved without first the thirst for success. As a Founder and CEO of Noesis Strategic Institute and Vice President of Service Quality Institute in Africa, that is my guiding principle. In the last 10 years, I have set out to build a company that is successful while helping others achieve success aswell.
ABOUT | NOESIS STRATEGIC INSTITUTE Company Overview Noesis Strategic Institute offers various strategic medium to long term programs in Strategy Execution, 21st Century Leadership, Customer Service Strategy, Creating More customers and sell as well as Developing teamwork. Who Do We Serve? We help service organizations in Africa, elevate, empower and sharpen the workforce by building a cohesive system to RESOURCES | NOESIS STRATEGIC INSTITUTE Resources Tumble Road Is your company drowning in work? Do you want your company to be more effective in managing and delivering projects? We can help you get to a better place. We are strong believers in the Effective Simplicity™ approach, which recognizes the difficulty in changing organizational behavior. THE TEAM | NOESIS STRATEGIC INSTITUTE The Team Murtaza Versi Founder, CEO and Lead Facilitator, Vice President of Service Quality Institute in Africa Facilitator of the year and member of the Service Quality Institute (SQI) Presidents Club. I have managed a wide range of change management programs PARTNERS | NOESIS STRATEGIC INSTITUTE Greater engagement. Better retention of talented staff. Agility and innovation. Deeper trusting relationships with clients, suppliers, colleagues, shareholders and the community. “Noesis Strategic Institute is one of LeaderShape’s key global partners enabling us to provide advanced services to clients across the fast growing region ofEast
CUSTOMER SERVICE
Customer Service Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that? As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them. High‐value, maximum‐impact customer retention demands that FEELINGS FOR PROFESSIONALS Feelings for Professionals FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness ofcustomer needs,
STRATEGY EXECUTION
Online Performance Management aligned to your strategy Align your Staff Goals with Company Strategy Set Measurable Objectives and corresponding Actions Track StaffCOACHING FOR SUCCES
Coaching For Succes This is Service Quality Institute's newest program and we are very excited about this product. Team building is a delicate process. Anyone can put together a group of talented people, but it takes a dedicated team leader and a devoted coach to effectively bring everyone together. A good MASTERING EMOTIONAL INTELLIGENCE LEVEL 2 Mastering Emotional Intelligence Level 2 “Emotions can help you or they can hurt you. You have no say in the matter until you understand them at a deeper level and master the more difficult elements of being emotionally intelligent. We invite you to continue your journey now, because emotional understanding and mastery will become realities NOESIS STRATEGIC INSTITUTE Indeed, nothing great has ever been achieved without first the thirst for success. As a Founder and CEO of Noesis Strategic Institute and Vice President of Service Quality Institute in Africa, that is my guiding principle. In the last 10 years, I have set out to build a company that is successful while helping others achieve success aswell.
ABOUT | NOESIS STRATEGIC INSTITUTE Company Overview Noesis Strategic Institute offers various strategic medium to long term programs in Strategy Execution, 21st Century Leadership, Customer Service Strategy, Creating More customers and sell as well as Developing teamwork. Who Do We Serve? We help service organizations in Africa, elevate, empower and sharpen the workforce by building a cohesive system to RESOURCES | NOESIS STRATEGIC INSTITUTE Resources Tumble Road Is your company drowning in work? Do you want your company to be more effective in managing and delivering projects? We can help you get to a better place. We are strong believers in the Effective Simplicity™ approach, which recognizes the difficulty in changing organizational behavior. THE TEAM | NOESIS STRATEGIC INSTITUTE The Team Murtaza Versi Founder, CEO and Lead Facilitator, Vice President of Service Quality Institute in Africa Facilitator of the year and member of the Service Quality Institute (SQI) Presidents Club. I have managed a wide range of change management programs PARTNERS | NOESIS STRATEGIC INSTITUTE Greater engagement. Better retention of talented staff. Agility and innovation. Deeper trusting relationships with clients, suppliers, colleagues, shareholders and the community. “Noesis Strategic Institute is one of LeaderShape’s key global partners enabling us to provide advanced services to clients across the fast growing region ofEast
CUSTOMER SERVICE
Customer Service Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that? As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them. High‐value, maximum‐impact customer retention demands that FEELINGS FOR PROFESSIONALS Feelings for Professionals FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness ofcustomer needs,
STRATEGY EXECUTION
Online Performance Management aligned to your strategy Align your Staff Goals with Company Strategy Set Measurable Objectives and corresponding Actions Track StaffCOACHING FOR SUCCES
Coaching For Succes This is Service Quality Institute's newest program and we are very excited about this product. Team building is a delicate process. Anyone can put together a group of talented people, but it takes a dedicated team leader and a devoted coach to effectively bring everyone together. A good MASTERING EMOTIONAL INTELLIGENCE LEVEL 2 Mastering Emotional Intelligence Level 2 “Emotions can help you or they can hurt you. You have no say in the matter until you understand them at a deeper level and master the more difficult elements of being emotionally intelligent. We invite you to continue your journey now, because emotional understanding and mastery will become realities CONTACT | NOESIS STRATEGIC INSTITUTE Contact Us We would love to hear from you. Please find our contact information below: Noesis Strategic Institute Amani Place, 4th Floor Opp. Dar es salaam Serena Hotel, P. O. Box 21338 Dar es salaam Tanzania.' Tel : +255 22 211 5381/2 Fax: +255 22 211 2786/2114562 E-mail : info@noesistz.comCORPORATE STRATEGY
Corporate Strategy A great strategy can make you competitive, in theory. But only with solid execution will you be able to thrive. Surveys show that more than 60% of company strategies are not successfully implemented. In fact, CEO's rate strategy execution asboth a
LEADERSHIP DEVELOPMENT Leadership Development To be a more effective and successful leader, one needs to work and relate to others and to be able do so, a solid understanding of how their emotions and actions effect the others around them. Leaders who react from their emotions without filtering them can create mistrust amongst their staff and can seriouslyjeopardize
STRATEGY DEVELOPMENT Strategy Development “If you don’t know where you are going, you probably won’t get there”. To start the process of strategy development you need to be clear about the PURPOSE of your organisation and from that define your VISION and MISSION. Noesis Strategic Institute (NSI) in partnership with LeaderShape Global use advanced strategy development toolsSTRATEGY EXECUTION
Africa is our home ground. Change management is our expertise. We embed capacity in your people to be cohesive, customer focused anddeliver success.
REMEMBER ME
Remember Me Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience. Once you implement Remember Me you can immediately begin to Understand that a person’s name is a precious possession. Eliminate roadblocks to remembering andTESTIMONIALS
What Our Customers Say About Us “Their service culture plan works.” “ We intend to continue with your trainings for the coming 2 years so as to reinforce our customer focus and retain their loyalty for life.” “ Through the years Travelport has been looking for away
THE SPIRIT OF EXCELLENCE The Spirit of Excellence Improve Attitude, Morale and Communication Skills The Spirit of Excellence was designed to achieve two main objectives: Increase the self-worth and self-image of every person within your organization through mastery and daily practice of the The Spirit of Excellence philosophy; and Improve your organization’s position by concentrating on quality service, the keyBOOK YOURSELF SOLID
Africa is our home ground. Change management is our expertise. We embed capacity in your people to be cohesive, customer focused anddeliver success.
MASTERING EMOTIONAL INTELLIGENCE LEVEL 1 Mastering Emotional Intelligence Level 1 “The daily challenge of dealing effectively with our emotions is critical because our brains are hard-wired to give emotions the upper hand.” - Dr Travis Bradberry and Jean Graves, Emotional Intelligence 2.0 Emotional Intelligence Matters Whether you are aware of them or not, emotionsare
NOESIS STRATEGIC INSTITUTE As a Founder and CEO of Noesis Strategic Institute and Vice President of Service Quality Institute in Africa, that is my guiding principle. In the last 10 years, I have set out to build a company that is successful while helping others achieve success as well. It’s my reason for being. In today’s competitive marketplace, with rapidly ABOUT | NOESIS STRATEGIC INSTITUTE Company Overview Noesis Strategic Institute offers various strategic medium to long term programs in Strategy Execution, 21st Century Leadership, Customer Service Strategy, Creating More customers and sell as well as Developing teamwork. Who Do We Serve? We help service organizations in Africa, elevate, empower and sharpen the workforce by building a cohesive system to RESOURCES | NOESIS STRATEGIC INSTITUTE Resources Tumble Road Is your company drowning in work? Do you want your company to be more effective in managing and delivering projects? We can help you get to a better place. We are strong believers in the Effective Simplicity™ approach, which recognizes the difficulty in changing organizational behavior. PARTNERS | NOESIS STRATEGIC INSTITUTE Greater engagement. Better retention of talented staff. Agility and innovation. Deeper trusting relationships with clients, suppliers, colleagues, shareholders and the community. “Noesis Strategic Institute is one of LeaderShape’s key global partners enabling us to provide advanced services to clients across the fast growing region ofEast
CUSTOMER SERVICE
Customer Service Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that? As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them. High‐value, maximum‐impact customer retention demands that FEELINGS FOR PROFESSIONALS Feelings for Professionals FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness ofcustomer needs,
MASTERING EMOTIONAL INTELLIGENCE LEVEL 2 Mastering Emotional Intelligence Level 2 “Emotions can help you or they can hurt you. You have no say in the matter until you understand them at a deeper level and master the more difficult elements of being emotionally intelligent. We invite you to continue your journey now, because emotional understanding and mastery will become realitiesCOACHING FOR SUCCES
Coaching For Succes This is Service Quality Institute's newest program and we are very excited about this product. Team building is a delicate process. Anyone can put together a group of talented people, but it takes a dedicated team leader and a devoted coach to effectively bring everyone together. A goodREMEMBER ME
Remember Me Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience. Once you implement Remember Me you can immediately begin to Understand that a person’s name is a precious possession. Eliminate roadblocks to remembering andBOOK YOURSELF SOLID
Africa is our home ground. Change management is our expertise. We embed capacity in your people to be cohesive, customer focused anddeliver success.
NOESIS STRATEGIC INSTITUTE As a Founder and CEO of Noesis Strategic Institute and Vice President of Service Quality Institute in Africa, that is my guiding principle. In the last 10 years, I have set out to build a company that is successful while helping others achieve success as well. It’s my reason for being. In today’s competitive marketplace, with rapidly ABOUT | NOESIS STRATEGIC INSTITUTE Company Overview Noesis Strategic Institute offers various strategic medium to long term programs in Strategy Execution, 21st Century Leadership, Customer Service Strategy, Creating More customers and sell as well as Developing teamwork. Who Do We Serve? We help service organizations in Africa, elevate, empower and sharpen the workforce by building a cohesive system to RESOURCES | NOESIS STRATEGIC INSTITUTE Resources Tumble Road Is your company drowning in work? Do you want your company to be more effective in managing and delivering projects? We can help you get to a better place. We are strong believers in the Effective Simplicity™ approach, which recognizes the difficulty in changing organizational behavior. PARTNERS | NOESIS STRATEGIC INSTITUTE Greater engagement. Better retention of talented staff. Agility and innovation. Deeper trusting relationships with clients, suppliers, colleagues, shareholders and the community. “Noesis Strategic Institute is one of LeaderShape’s key global partners enabling us to provide advanced services to clients across the fast growing region ofEast
CUSTOMER SERVICE
Customer Service Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that? As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them. High‐value, maximum‐impact customer retention demands that FEELINGS FOR PROFESSIONALS Feelings for Professionals FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness ofcustomer needs,
MASTERING EMOTIONAL INTELLIGENCE LEVEL 2 Mastering Emotional Intelligence Level 2 “Emotions can help you or they can hurt you. You have no say in the matter until you understand them at a deeper level and master the more difficult elements of being emotionally intelligent. We invite you to continue your journey now, because emotional understanding and mastery will become realitiesCOACHING FOR SUCCES
Coaching For Succes This is Service Quality Institute's newest program and we are very excited about this product. Team building is a delicate process. Anyone can put together a group of talented people, but it takes a dedicated team leader and a devoted coach to effectively bring everyone together. A goodREMEMBER ME
Remember Me Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience. Once you implement Remember Me you can immediately begin to Understand that a person’s name is a precious possession. Eliminate roadblocks to remembering andBOOK YOURSELF SOLID
Africa is our home ground. Change management is our expertise. We embed capacity in your people to be cohesive, customer focused anddeliver success.
THE TEAM | NOESIS STRATEGIC INSTITUTE The Team Murtaza Versi Founder, CEO and Lead Facilitator, Vice President of Service Quality Institute in Africa Facilitator of the year and member of the Service Quality Institute (SQI) Presidents Club. I have managed a wide range of change management programsNOESIS COURSES
Noesis Strategic Institute Amani Place, 4th Floor, Opp. Dar es Salaam Serena Hotel, P. O. Box 21338, Dar es Salaam, Tanzania. Tel: +255 22211 5381/2
CONTACT | NOESIS STRATEGIC INSTITUTE Contact Us We would love to hear from you. Please find our contact information below: Noesis Strategic Institute Amani Place, 4th Floor Opp. Dar es salaam Serena Hotel, P. O. Box 21338 Dar es salaam Tanzania.' Tel : +255 22 211 5381/2 Fax: +255 22 211 2786/2114562 E-mail : info@noesistz.comCORPORATE STRATEGY
Corporate Strategy A great strategy can make you competitive, in theory. But only with solid execution will you be able to thrive. Surveys show that more than 60% of company strategies are not successfully implemented. In fact, CEO's rate strategy execution asboth a
VISION & VALUES
Vision and Values Values Lead by Example The authority to Lead and keep promises through sound decision making and accountability for our action. Customer Focused We TEAMWORK DEVELOPMENT Teamwork Development Every one of us is an individual, from a different upbringing, background, and culture, with different emotional needs and desires and yet we need to work with each other to achieve team results. Teamwork in today's fast paced world is possible and benefiting any organization by increasing productivity, heightening the sense of moraleSTRATEGY PLANNING
Strategic Planning Format From Strategic Thinking to Strategic Planning There are many ways to format a strategic plan. What is important is that a company adopts a format and establishes definitions that are consistent throughout the company. This will improve communication and understanding.LOYAL FOR LIFE
Loyal For Life How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less! This contemporary customer service recovery program guarantees results or your money back. Our proven 4-step method of recovery will take any unsatisfied customer and make them loyal to your organization for life! Customers don't necessarily want to MASTERING EMOTIONAL INTELLIGENCE LEVEL 1 Mastering Emotional Intelligence Level 1 “The daily challenge of dealing effectively with our emotions is critical because our brains are hard-wired to give emotions the upper hand.” - Dr Travis Bradberry and Jean Graves, Emotional Intelligence 2.0 Emotional Intelligence Matters Whether you are aware of them or not, emotionsare
LET (LEADING EMPOWERED TEAMS) Each Participant Receives An easy-to-read, yet comprehensive 105 page Participant Manual containing key concepts about the Leading Empowered Teams program along with thought provoking quotes and interactive exercises. A color certificate with their name on it upon completion of the Leading Empowered Teams program. Achieving Excellence Through Customer Service book by John Tschohl. NOESIS STRATEGIC INSTITUTENOESIS AND NOEMANOESIS CHATNOESIS MODEL VIEWERNOESIS SOFTWARENOESIS SOFTWARE DOWNLOADNOESIS CHAT WORLD SBIGGEST CHAT
As a Founder and CEO of Noesis Strategic Institute and Vice President of Service Quality Institute in Africa, that is my guiding principle. In the last 10 years, I have set out to build a company that is successful while helping others achieve success as well. It’s my reason for being. In today’s competitive marketplace, with rapidly ABOUT | NOESIS STRATEGIC INSTITUTE Company Overview Noesis Strategic Institute offers various strategic medium to long term programs in Strategy Execution, 21st Century Leadership, Customer Service Strategy, Creating More customers and sell as well as Developing teamwork. Who Do We Serve? We help service organizations in Africa, elevate, empower and sharpen the workforce by building a cohesive system to RESOURCES | NOESIS STRATEGIC INSTITUTE Resources Tumble Road Is your company drowning in work? Do you want your company to be more effective in managing and delivering projects? We can help you get to a better place. We are strong believers in the Effective Simplicity™ approach, which recognizes the difficulty in changing organizational behavior. PARTNERS | NOESIS STRATEGIC INSTITUTE Greater engagement. Better retention of talented staff. Agility and innovation. Deeper trusting relationships with clients, suppliers, colleagues, shareholders and the community. “Noesis Strategic Institute is one of LeaderShape’s key global partners enabling us to provide advanced services to clients across the fast growing region ofEast
CUSTOMER SERVICE
Customer Service Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that? As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them. High‐value, maximum‐impact customer retention demands that FEELINGS FOR PROFESSIONALS Feelings for Professionals FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness ofcustomer needs,
MASTERING EMOTIONAL INTELLIGENCE LEVEL 2 Mastering Emotional Intelligence Level 2 “Emotions can help you or they can hurt you. You have no say in the matter until you understand them at a deeper level and master the more difficult elements of being emotionally intelligent. We invite you to continue your journey now, because emotional understanding and mastery will become realitiesCOACHING FOR SUCCES
Coaching For Succes This is Service Quality Institute's newest program and we are very excited about this product. Team building is a delicate process. Anyone can put together a group of talented people, but it takes a dedicated team leader and a devoted coach to effectively bring everyone together. A goodREMEMBER ME
Remember Me Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience. Once you implement Remember Me you can immediately begin to Understand that a person’s name is a precious possession. Eliminate roadblocks to remembering andBOOK YOURSELF SOLID
Africa is our home ground. Change management is our expertise. We embed capacity in your people to be cohesive, customer focused anddeliver success.
NOESIS STRATEGIC INSTITUTENOESIS AND NOEMANOESIS CHATNOESIS MODEL VIEWERNOESIS SOFTWARENOESIS SOFTWARE DOWNLOADNOESIS CHAT WORLD SBIGGEST CHAT
As a Founder and CEO of Noesis Strategic Institute and Vice President of Service Quality Institute in Africa, that is my guiding principle. In the last 10 years, I have set out to build a company that is successful while helping others achieve success as well. It’s my reason for being. In today’s competitive marketplace, with rapidly ABOUT | NOESIS STRATEGIC INSTITUTE Company Overview Noesis Strategic Institute offers various strategic medium to long term programs in Strategy Execution, 21st Century Leadership, Customer Service Strategy, Creating More customers and sell as well as Developing teamwork. Who Do We Serve? We help service organizations in Africa, elevate, empower and sharpen the workforce by building a cohesive system to RESOURCES | NOESIS STRATEGIC INSTITUTE Resources Tumble Road Is your company drowning in work? Do you want your company to be more effective in managing and delivering projects? We can help you get to a better place. We are strong believers in the Effective Simplicity™ approach, which recognizes the difficulty in changing organizational behavior. PARTNERS | NOESIS STRATEGIC INSTITUTE Greater engagement. Better retention of talented staff. Agility and innovation. Deeper trusting relationships with clients, suppliers, colleagues, shareholders and the community. “Noesis Strategic Institute is one of LeaderShape’s key global partners enabling us to provide advanced services to clients across the fast growing region ofEast
CUSTOMER SERVICE
Customer Service Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that? As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them. High‐value, maximum‐impact customer retention demands that FEELINGS FOR PROFESSIONALS Feelings for Professionals FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness ofcustomer needs,
MASTERING EMOTIONAL INTELLIGENCE LEVEL 2 Mastering Emotional Intelligence Level 2 “Emotions can help you or they can hurt you. You have no say in the matter until you understand them at a deeper level and master the more difficult elements of being emotionally intelligent. We invite you to continue your journey now, because emotional understanding and mastery will become realitiesCOACHING FOR SUCCES
Coaching For Succes This is Service Quality Institute's newest program and we are very excited about this product. Team building is a delicate process. Anyone can put together a group of talented people, but it takes a dedicated team leader and a devoted coach to effectively bring everyone together. A goodREMEMBER ME
Remember Me Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience. Once you implement Remember Me you can immediately begin to Understand that a person’s name is a precious possession. Eliminate roadblocks to remembering andBOOK YOURSELF SOLID
Africa is our home ground. Change management is our expertise. We embed capacity in your people to be cohesive, customer focused anddeliver success.
THE TEAM | NOESIS STRATEGIC INSTITUTE The Team Murtaza Versi Founder, CEO and Lead Facilitator, Vice President of Service Quality Institute in Africa Facilitator of the year and member of the Service Quality Institute (SQI) Presidents Club. I have managed a wide range of change management programsNOESIS COURSES
Noesis Strategic Institute Amani Place, 4th Floor, Opp. Dar es Salaam Serena Hotel, P. O. Box 21338, Dar es Salaam, Tanzania. Tel: +255 22211 5381/2
CONTACT | NOESIS STRATEGIC INSTITUTE Contact Us We would love to hear from you. Please find our contact information below: Noesis Strategic Institute Amani Place, 4th Floor Opp. Dar es salaam Serena Hotel, P. O. Box 21338 Dar es salaam Tanzania.' Tel : +255 22 211 5381/2 Fax: +255 22 211 2786/2114562 E-mail : info@noesistz.comCORPORATE STRATEGY
Corporate Strategy A great strategy can make you competitive, in theory. But only with solid execution will you be able to thrive. Surveys show that more than 60% of company strategies are not successfully implemented. In fact, CEO's rate strategy execution asboth a
VISION & VALUES
Vision and Values Values Lead by Example The authority to Lead and keep promises through sound decision making and accountability for our action. Customer Focused We TEAMWORK DEVELOPMENT Teamwork Development Every one of us is an individual, from a different upbringing, background, and culture, with different emotional needs and desires and yet we need to work with each other to achieve team results. Teamwork in today's fast paced world is possible and benefiting any organization by increasing productivity, heightening the sense of moraleSTRATEGY PLANNING
Strategic Planning Format From Strategic Thinking to Strategic Planning There are many ways to format a strategic plan. What is important is that a company adopts a format and establishes definitions that are consistent throughout the company. This will improve communication and understanding.LOYAL FOR LIFE
Loyal For Life How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less! This contemporary customer service recovery program guarantees results or your money back. Our proven 4-step method of recovery will take any unsatisfied customer and make them loyal to your organization for life! Customers don't necessarily want to MASTERING EMOTIONAL INTELLIGENCE LEVEL 1 Mastering Emotional Intelligence Level 1 “The daily challenge of dealing effectively with our emotions is critical because our brains are hard-wired to give emotions the upper hand.” - Dr Travis Bradberry and Jean Graves, Emotional Intelligence 2.0 Emotional Intelligence Matters Whether you are aware of them or not, emotionsare
LET (LEADING EMPOWERED TEAMS) Each Participant Receives An easy-to-read, yet comprehensive 105 page Participant Manual containing key concepts about the Leading Empowered Teams program along with thought provoking quotes and interactive exercises. A color certificate with their name on it upon completion of the Leading Empowered Teams program. Achieving Excellence Through Customer Service book by John Tschohl. NOESIS STRATEGIC INSTITUTENOESIS AND NOEMANOESIS CHATNOESIS MODEL VIEWERNOESIS SOFTWARENOESIS SOFTWARE DOWNLOADNOESIS CHAT WORLD SBIGGEST CHAT
Message from the Founder and CEO. I believe Napolean Hill said it best when he noted: “The starting point of all achievement is desire.” For real and meaningful change to occur, first there must be a strong desire for change — the yearning for something better, somethingmore.
ABOUT | NOESIS STRATEGIC INSTITUTE Company Overview Noesis Strategic Institute offers various strategic medium to long term programs in Strategy Execution, 21st Century Leadership, Customer Service Strategy, Creating More customers and sell as well as Developing teamwork. Who Do We Serve? We help service organizations in Africa, elevate, empower and sharpen the workforce by building a cohesive system to RESOURCES | NOESIS STRATEGIC INSTITUTE Resources Tumble Road Is your company drowning in work? Do you want your company to be more effective in managing and delivering projects? We can help you get to a better place. We are strong believers in the Effective Simplicity™ approach, which recognizes the difficulty in changing organizational behavior. PARTNERS | NOESIS STRATEGIC INSTITUTE Partners LeaderShape Global Limited A UK based organisation exists to develop people who can lead beyond their ego to be radical, ethical and authentic. LeaderShape works alongside clients to generate sustainable, measured, organisational performance improvement through the development of people who lead beyond their ego toCUSTOMER SERVICE
Customer Service Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that? As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them. High‐value, maximum‐impact customer retention demands that FEELINGS FOR PROFESSIONALS Feelings for Professionals FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness ofcustomer needs,
MASTERING EMOTIONAL INTELLIGENCE LEVEL 2 Mastering Emotional Intelligence Level 2 “Emotions can help you or they can hurt you. You have no say in the matter until you understand them at a deeper level and master the more difficult elements of being emotionally intelligent. We invite you to continue your journey now, because emotional understanding and mastery will become realitiesCOACHING FOR SUCCES
Coaching For Succes This is Service Quality Institute's newest program and we are very excited about this product. Team building is a delicate process. Anyone can put together a group of talented people, but it takes a dedicated team leader and a devoted coach to effectively bring everyone together. A goodREMEMBER ME
Remember Me Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience. Once you implement Remember Me you can immediately begin to Understand that a person’s name is a precious possession. Eliminate roadblocks to remembering andBOOK YOURSELF SOLID
Africa is our home ground. Change management is our expertise. We embed capacity in your people to be cohesive, customer focused anddeliver success.
NOESIS STRATEGIC INSTITUTENOESIS AND NOEMANOESIS CHATNOESIS MODEL VIEWERNOESIS SOFTWARENOESIS SOFTWARE DOWNLOADNOESIS CHAT WORLD SBIGGEST CHAT
Message from the Founder and CEO. I believe Napolean Hill said it best when he noted: “The starting point of all achievement is desire.” For real and meaningful change to occur, first there must be a strong desire for change — the yearning for something better, somethingmore.
ABOUT | NOESIS STRATEGIC INSTITUTE Company Overview Noesis Strategic Institute offers various strategic medium to long term programs in Strategy Execution, 21st Century Leadership, Customer Service Strategy, Creating More customers and sell as well as Developing teamwork. Who Do We Serve? We help service organizations in Africa, elevate, empower and sharpen the workforce by building a cohesive system to RESOURCES | NOESIS STRATEGIC INSTITUTE Resources Tumble Road Is your company drowning in work? Do you want your company to be more effective in managing and delivering projects? We can help you get to a better place. We are strong believers in the Effective Simplicity™ approach, which recognizes the difficulty in changing organizational behavior. PARTNERS | NOESIS STRATEGIC INSTITUTE Partners LeaderShape Global Limited A UK based organisation exists to develop people who can lead beyond their ego to be radical, ethical and authentic. LeaderShape works alongside clients to generate sustainable, measured, organisational performance improvement through the development of people who lead beyond their ego toCUSTOMER SERVICE
Customer Service Have you found that your customers are more demanding than ever? Yet, service worldwide seems to be getting worse? Why is that? As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them. High‐value, maximum‐impact customer retention demands that FEELINGS FOR PROFESSIONALS Feelings for Professionals FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness ofcustomer needs,
MASTERING EMOTIONAL INTELLIGENCE LEVEL 2 Mastering Emotional Intelligence Level 2 “Emotions can help you or they can hurt you. You have no say in the matter until you understand them at a deeper level and master the more difficult elements of being emotionally intelligent. We invite you to continue your journey now, because emotional understanding and mastery will become realitiesCOACHING FOR SUCCES
Coaching For Succes This is Service Quality Institute's newest program and we are very excited about this product. Team building is a delicate process. Anyone can put together a group of talented people, but it takes a dedicated team leader and a devoted coach to effectively bring everyone together. A goodREMEMBER ME
Remember Me Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience. Once you implement Remember Me you can immediately begin to Understand that a person’s name is a precious possession. Eliminate roadblocks to remembering andBOOK YOURSELF SOLID
Africa is our home ground. Change management is our expertise. We embed capacity in your people to be cohesive, customer focused anddeliver success.
THE TEAM | NOESIS STRATEGIC INSTITUTE The Team Murtaza Versi Founder, CEO and Lead Facilitator, Vice President of Service Quality Institute in Africa Facilitator of the year and member of the Service Quality Institute (SQI) Presidents Club. I have managed a wide range of change management programsNOESIS COURSES
Noesis Strategic Institute Amani Place, 4th Floor, Opp. Dar es Salaam Serena Hotel, P. O. Box 21338, Dar es Salaam, Tanzania. Tel: +255 22211 5381/2
CONTACT | NOESIS STRATEGIC INSTITUTE Contact Us We would love to hear from you. Please find our contact information below: Noesis Strategic Institute Amani Place, 4th Floor Opp. Dar es salaam Serena Hotel, P. O. Box 21338 Dar es salaam Tanzania.' Tel : +255 22 211 5381/2 Fax: +255 22 211 2786/2114562 E-mail : info@noesistz.comCORPORATE STRATEGY
Corporate Strategy A great strategy can make you competitive, in theory. But only with solid execution will you be able to thrive. Surveys show that more than 60% of company strategies are not successfully implemented. In fact, CEO's rate strategy execution asboth a
VISION & VALUES
Vision and Values Values Lead by Example The authority to Lead and keep promises through sound decision making and accountability for our action. Customer Focused We TEAMWORK DEVELOPMENT Teamwork Development Every one of us is an individual, from a different upbringing, background, and culture, with different emotional needs and desires and yet we need to work with each other to achieve team results. Teamwork in today's fast paced world is possible and benefiting any organization by increasing productivity, heightening the sense of moraleSTRATEGY PLANNING
Strategic Planning Format From Strategic Thinking to Strategic Planning There are many ways to format a strategic plan. What is important is that a company adopts a format and establishes definitions that are consistent throughout the company. This will improve communication and understanding.LOYAL FOR LIFE
Loyal For Life How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less! This contemporary customer service recovery program guarantees results or your money back. Our proven 4-step method of recovery will take any unsatisfied customer and make them loyal to your organization for life! Customers don't necessarily want to LET (LEADING EMPOWERED TEAMS) Each Participant Receives An easy-to-read, yet comprehensive 105 page Participant Manual containing key concepts about the Leading Empowered Teams program along with thought provoking quotes and interactive exercises. A color certificate with their name on it upon completion of the Leading Empowered Teams program. Achieving Excellence Through Customer Service book by John Tschohl. MASTERING EMOTIONAL INTELLIGENCE LEVEL 1 Mastering Emotional Intelligence Level 1 “The daily challenge of dealing effectively with our emotions is critical because our brains are hard-wired to give emotions the upper hand.” - Dr Travis Bradberry and Jean Graves, Emotional Intelligence 2.0 Emotional Intelligence Matters Whether you are aware of them or not, emotionsare
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AFRICA IS OUR HOME GROUND. CHANGE MANAGEMENT IS OUR EXPERTISE. WE EMBED CAPACITY IN YOUR PEOPLE TO BE COHESIVE, CUSTOMER FOCUSED ANDDELIVER SUCCESS.
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* CORPORATE STRATEGY* Strategy Planning
* Strategy Development * Strategy Execution * 5C’s To Crush Competition* Service Culture
* LEADERSHIP DEVELOPMENT * 21st Century Leadership * Mastering Emotional Intelligence Level 1 * Mastering Emotional Intelligence Level 2* CUSTOMER SERVICE
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* Book Yourself Solid * TEAMWORK DEVELOPMENTGo to...
* CORPORATE STRATEGY* Strategy Planning
* Strategy Development * Strategy Execution * 5C’s To Crush Competition* Service Culture
* LEADERSHIP DEVELOPMENT * 21st Century Leadership * Mastering Emotional Intelligence Level 1 * Mastering Emotional Intelligence Level 2* CUSTOMER SERVICE
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* Service First Video Library * Good Idea Campaign * BAD Campaign (Buck-A-Day)* MARKETING & SALES
* Book Yourself Solid * TEAMWORK DEVELOPMENTHomemurtaza
2020-06-10T13:31:30+00:00 DO YOU KNOW THE 5C’S OF BUSINESS EXCELLENCE ? LEARN THE 5 KEY BUSINESS STRATEGIES THAT GET YOU TO THE TOP OF YOURFIELD.
IN THIS FREE 5 VIDEO SERIES YOU WILL LEARN: * Why 60% of strategies fail to be executed * What’s stopping you from becoming an effective leader * The key to excellent customer service * Why marketing doesn’t get you clients * What binds a team together to achieve faster results*
WE HELP SERVICE ORGANIZATIONS IN AFRICA, ELEVATE, EMPOWER AND SHARPEN THE WORKFORCE BY BUILDING A COHESIVE SYSTEM TO ACHIEVE BUSINESSSUCCESS.
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MESSAGE FROM THE FOUNDER AND CEO I believe Napolean Hill said it best when he noted: “THE STARTING POINT OF ALL ACHIEVEMENT IS DESIRE.” For real and meaningful change to occur, first there must be a strong desire for change — the yearning for something better, somethingmore.
Indeed, nothing great has ever been achieved without first the thirstfor success.
As a Founder and CEO of Noesis Strategic Institute and Vice President of Service Quality Institute in Africa, that is my guiding principle. In the last 10 years, I have set out to build a company that is successful while helping others achieve success as well. It’s myreason for being.
In today’s competitive marketplace, with rapidly‐changing technologies and growing consumer demands, I believe the best way for businesses to succeed is adopt a mindset of growth and learning. I believe every individual is a gem that becomes more valuable withpolishing.
Corporations and government agencies can not continue to use worn, outdated methods and expect to achieve better, more profitable results. Developing the necessary skills, attitudes and behaviors at every level of an organization is an essential ingredient to success. It’s what we strive for at Noesis every day. As a company, we continuously add to our “toolbox” new ideas, skills and approaches from all over the globe, so that we can deliver leading‐edge program and value‐added solutions to our customers. We learn from the best so we can teach you. Our philosophy is simple: we build champions within an organization so they can teach others, internally, to do the same. And we do this with one goal in mind: to deliver tangible, profitable results. WE OFFER STRATEGIC MEDIUM TO LONG TERM PROGRAMS IN STRATEGY EXECUTION, 21ST CENTURY LEADERSHIP, CUSTOMER SERVICE STRATEGY, CREATING MORE CUSTOMERS AND SELL AS WELL AS DEVELOPING TEAMWORK.CORPORATE STRATEGY
CORPORATE STRATEGY
Surveys show that more than 60% of company strategies are not successfully implemented. In fact, CEO’s rate strategy execution as both a top priority and theirbiggest challenge.
LEADERSHIP DEVELOPMENT LEADERSHIP DEVELOPMENT We need leaders who put first not only stakeholders, but customers, employees, suppliers and the community — the real stakeholders of an organization. They must be transpersonal and Radical, Ethical and Authentic Leaders.MARKETING & SALES
MARKETING & SALES
Marketing doesn’t get you clients. It simply creates awareness about who you are and what you have to offer. Selling, on the other hand, requires that you understand how to resolve a client’s real business issues easilyand consistently.
TEAMWORK DEVELOPMENT TEAMWORK DEVELOPMENT Teamwork is critical, especially at the top of an organization. The executive team sets the tone for how all employees work with one another.CUSTOMER SERVICE
CUSTOMER SERVICE
As it turns out, companies spend most of their dollars trying to attract new customers – and virtually none to keep them.NOESIS COURSES
NOESIS COURSES
You need to continuously understand, evaluate and build self to improve performance.PARTNERS
NOESIS STRATEGIC INSTITUTE Amani Place, 4th Floor, Opp. Dar es Salaam Serena Hotel,P. O. Box 21338,
Dar es Salaam, Tanzania. Tel: +255 22 211 5381/2 Fax: +255 22 211 2786/2114562 Email: info@noesistz.comFacebook LinkedIn
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