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MONKEYLEARN
Rand Fishkin Co-Founder @ Moz “MonkeyLearn is one of the most innovative and compelling platforms I've used. I've also loved working with MonkeyLearn's team - their willingness to help me build great products to help our community have put them among my favorite newcompanies.”
MONKEYLEARN
MonkeyLearn’s word cloud generator is powered by advanced algorithms to deliver intelligent insights. Gain quick and accurate insights at a glance. Automatically detect multi-word keywords. Get detailed relevance and frequency scores. Try our Tool.MONKEYLEARN
The password must be at least 12 characters long and contain at least one number, one uppercase letter, and one lowercase letter. 7 FREE WORDLE MAKERS & HOW TO CREATE A WORDLE A wordle (also known as word cloud and tag cloud) is a visual representation of words, where the size of each word is proportional to the number of times it appears.. Here is an example of a wordle created from hotel reviews using MonkeyLearn's free wordle generator:. Humans process images in 13 milliseconds, making wordles a great way to deliver quick and simple insights at a glance. FREE SENTIMENT ANALYZER Sentiment analysis benefits: Quickly detect negative comments & respond instantly. Improve response times to urgent queries by 65%. Take on 20% higher data volume. Monitor sentiment about your brand, product, or service in real time. MAJOR CHALLENGES OF NATURAL LANGUAGE PROCESSING (NLP) FOR AISEE MOREON MONKEYLEARN.COM
WHAT IS A GOOD NPS SCORE? (2021 NET PROMOTER SCORE BENCHMARK) A Net Promoter Score (NPS) is a standard customer satisfaction metric to measure how loyal customers are to a brand overall.. NPS scores are calculated by averaging customers’ likelihood of recommending a brand in the future on a 1-10 scale. THE BEST FREE WORD CLOUD GENERATORS TO VISUALIZE YOUR DATA 8. Tagxedo. Tagxedo is an online word cloud tool that allows users to create word-based insights from URLs, tweets, blogs, and much more. Customization options include changing fonts, themes, orientation, and shapes. You can also import your own fonts and WHAT IS TOPIC ANALYSIS? (EXAMPLES & TOOLS)SEE MORE ON MONKEYLEARN.COMCSAT VS NPS
3. NPS provides macro- and CSAT micro-level metrics: CSAT surveys allow you to analyze interactions or experiences at a micro level, while NPS provides you with macro-level insights. However, combining both types of surveys can give you a more precise overview of the customer experience, and often businesses will use both surveys tomeasure
MONKEYLEARN
Rand Fishkin Co-Founder @ Moz “MonkeyLearn is one of the most innovative and compelling platforms I've used. I've also loved working with MonkeyLearn's team - their willingness to help me build great products to help our community have put them among my favorite newcompanies.”
MONKEYLEARN
MonkeyLearn’s word cloud generator is powered by advanced algorithms to deliver intelligent insights. Gain quick and accurate insights at a glance. Automatically detect multi-word keywords. Get detailed relevance and frequency scores. Try our Tool.MONKEYLEARN
The password must be at least 12 characters long and contain at least one number, one uppercase letter, and one lowercase letter. 7 FREE WORDLE MAKERS & HOW TO CREATE A WORDLE A wordle (also known as word cloud and tag cloud) is a visual representation of words, where the size of each word is proportional to the number of times it appears.. Here is an example of a wordle created from hotel reviews using MonkeyLearn's free wordle generator:. Humans process images in 13 milliseconds, making wordles a great way to deliver quick and simple insights at a glance. FREE SENTIMENT ANALYZER Sentiment analysis benefits: Quickly detect negative comments & respond instantly. Improve response times to urgent queries by 65%. Take on 20% higher data volume. Monitor sentiment about your brand, product, or service in real time. MAJOR CHALLENGES OF NATURAL LANGUAGE PROCESSING (NLP) FOR AISEE MOREON MONKEYLEARN.COM
WHAT IS A GOOD NPS SCORE? (2021 NET PROMOTER SCORE BENCHMARK) A Net Promoter Score (NPS) is a standard customer satisfaction metric to measure how loyal customers are to a brand overall.. NPS scores are calculated by averaging customers’ likelihood of recommending a brand in the future on a 1-10 scale. THE BEST FREE WORD CLOUD GENERATORS TO VISUALIZE YOUR DATA 8. Tagxedo. Tagxedo is an online word cloud tool that allows users to create word-based insights from URLs, tweets, blogs, and much more. Customization options include changing fonts, themes, orientation, and shapes. You can also import your own fonts and WHAT IS TOPIC ANALYSIS? (EXAMPLES & TOOLS)SEE MORE ON MONKEYLEARN.COMCSAT VS NPS
3. NPS provides macro- and CSAT micro-level metrics: CSAT surveys allow you to analyze interactions or experiences at a micro level, while NPS provides you with macro-level insights. However, combining both types of surveys can give you a more precise overview of the customer experience, and often businesses will use both surveys tomeasure
MONKEYLEARN
The password must be at least 12 characters long and contain at least one number, one uppercase letter, and one lowercase letter. FREE SENTIMENT ANALYZER Sentiment analysis benefits: Quickly detect negative comments & respond instantly. Improve response times to urgent queries by 65%. Take on 20% higher data volume. Monitor sentiment about your brand, product, or service in real time. FREE WORD CLOUD GENERATOR A word cloud (also known as a tag cloud) is a visual representation of words. Cloud creators are used to highlight popular words and phrases based on frequency and relevance. They provide you with quick and simple visual insights that can lead to more in-depth analyses. BEST TEXT MINING TOOLS OF 2021 Text mining (also known as) text analysis is the automated process of transforming unstructured text into easy-to-understand and meaningful information. It can be used to extract entities and sort text by sentiment, topic, intent, urgency and more. Equipped with Natural Language Processing (NLP), text mining tools are used to analyze all types of text, from survey responses and emails to WHAT IS UNSTRUCTURED DATA & HOW CAN YOU ANALYZE IT? Until recently, it was a lot harder to analyze unstructured data, due to the hundreds of human hours required to wade through it by hand. Fortunately, advancements in AI tools now make it possible for machines to sort unstructured data automatically, saving you huge amounts of time, and allowing teams to make data-based decisions based on powerful customer insights. INTRODUCTION TO TOPIC MODELING Topic modeling is a machine learning technique that automatically analyzes text data to determine cluster words for a set of documents. This is known as ‘unsupervised’ machine learning because it doesn’t require a predefined list of tags or training data that’s been previously classified by TUTORIAL ON HOW TO DO SENTIMENT ANALYSIS WITH FACEBOOK DATA Sentiment analysis is the machine learning process of analyzing text (social media, news articles, emails, etc.) to evaluate for polarity of opinion (positive to negative sentiment) and emotion, theme, tone, etc.. Sentiment analysis performed on Facebook posts can be extremely helpful for companies that want to mine the opinions of users toward their brand, products, and services. 5 REAL-WORLD SENTIMENT ANALYSIS EXAMPLES Customer Support Analysis. Providing outstanding customer service experiences should be a priority. After all, 96% of consumers say great customer service is a key factor to choose and stay loyal to a brand. Fortunately, sentiment analysis can help you make your customer support interactions faster and more effective. DOCUMENT CLASSIFICATION Document classification is the act of labeling documents using categories, depending on their content. Document classification can be manual (as it is in library science) or automated (within the field of computer science), and is used to easily sort and manage texts, imagesor videos.
WHAT ARE OPEN-ENDED QUESTIONS? ADVANTAGES & DISADVANTAGES Deliver new, often unexpected, insights. One of the biggest benefits of open-ended questions is the potential for wholly new information and customer insights. Because there’s no limit to possible responses, you’re likely to receive information and real opinions you hadn’t previously even considered. Take these open-endedquestions, for
MONKEYLEARN
Rand Fishkin Co-Founder @ Moz “MonkeyLearn is one of the most innovative and compelling platforms I've used. I've also loved working with MonkeyLearn's team - their willingness to help me build great products to help our community have put them among my favorite newcompanies.”
MONKEYLEARN
MonkeyLearn’s word cloud generator is powered by advanced algorithms to deliver intelligent insights. Gain quick and accurate insights at a glance. Automatically detect multi-word keywords. Get detailed relevance and frequency scores. Try our Tool.MONKEYLEARN
The password must be at least 12 characters long and contain at least one number, one uppercase letter, and one lowercase letter. 7 FREE WORDLE MAKERS & HOW TO CREATE A WORDLE A wordle (also known as word cloud and tag cloud) is a visual representation of words, where the size of each word is proportional to the number of times it appears.. Here is an example of a wordle created from hotel reviews using MonkeyLearn's free wordle generator:. Humans process images in 13 milliseconds, making wordles a great way to deliver quick and simple insights at a glance. FREE SENTIMENT ANALYZER Sentiment analysis benefits: Quickly detect negative comments & respond instantly. Improve response times to urgent queries by 65%. Take on 20% higher data volume. Monitor sentiment about your brand, product, or service in real time. MAJOR CHALLENGES OF NATURAL LANGUAGE PROCESSING (NLP) FOR AISEE MOREON MONKEYLEARN.COM
WHAT IS A GOOD NPS SCORE? (2021 NET PROMOTER SCORE BENCHMARK) A Net Promoter Score (NPS) is a standard customer satisfaction metric to measure how loyal customers are to a brand overall.. NPS scores are calculated by averaging customers’ likelihood of recommending a brand in the future on a 1-10 scale. THE BEST FREE WORD CLOUD GENERATORS TO VISUALIZE YOUR DATA 8. Tagxedo. Tagxedo is an online word cloud tool that allows users to create word-based insights from URLs, tweets, blogs, and much more. Customization options include changing fonts, themes, orientation, and shapes. You can also import your own fonts and WHAT IS TOPIC ANALYSIS? (EXAMPLES & TOOLS)SEE MORE ON MONKEYLEARN.COMCSAT VS NPS
3. NPS provides macro- and CSAT micro-level metrics: CSAT surveys allow you to analyze interactions or experiences at a micro level, while NPS provides you with macro-level insights. However, combining both types of surveys can give you a more precise overview of the customer experience, and often businesses will use both surveys tomeasure
MONKEYLEARN
Rand Fishkin Co-Founder @ Moz “MonkeyLearn is one of the most innovative and compelling platforms I've used. I've also loved working with MonkeyLearn's team - their willingness to help me build great products to help our community have put them among my favorite newcompanies.”
MONKEYLEARN
MonkeyLearn’s word cloud generator is powered by advanced algorithms to deliver intelligent insights. Gain quick and accurate insights at a glance. Automatically detect multi-word keywords. Get detailed relevance and frequency scores. Try our Tool.MONKEYLEARN
The password must be at least 12 characters long and contain at least one number, one uppercase letter, and one lowercase letter. 7 FREE WORDLE MAKERS & HOW TO CREATE A WORDLE A wordle (also known as word cloud and tag cloud) is a visual representation of words, where the size of each word is proportional to the number of times it appears.. Here is an example of a wordle created from hotel reviews using MonkeyLearn's free wordle generator:. Humans process images in 13 milliseconds, making wordles a great way to deliver quick and simple insights at a glance. FREE SENTIMENT ANALYZER Sentiment analysis benefits: Quickly detect negative comments & respond instantly. Improve response times to urgent queries by 65%. Take on 20% higher data volume. Monitor sentiment about your brand, product, or service in real time. MAJOR CHALLENGES OF NATURAL LANGUAGE PROCESSING (NLP) FOR AISEE MOREON MONKEYLEARN.COM
WHAT IS A GOOD NPS SCORE? (2021 NET PROMOTER SCORE BENCHMARK) A Net Promoter Score (NPS) is a standard customer satisfaction metric to measure how loyal customers are to a brand overall.. NPS scores are calculated by averaging customers’ likelihood of recommending a brand in the future on a 1-10 scale. THE BEST FREE WORD CLOUD GENERATORS TO VISUALIZE YOUR DATA 8. Tagxedo. Tagxedo is an online word cloud tool that allows users to create word-based insights from URLs, tweets, blogs, and much more. Customization options include changing fonts, themes, orientation, and shapes. You can also import your own fonts and WHAT IS TOPIC ANALYSIS? (EXAMPLES & TOOLS)SEE MORE ON MONKEYLEARN.COMCSAT VS NPS
3. NPS provides macro- and CSAT micro-level metrics: CSAT surveys allow you to analyze interactions or experiences at a micro level, while NPS provides you with macro-level insights. However, combining both types of surveys can give you a more precise overview of the customer experience, and often businesses will use both surveys tomeasure
MONKEYLEARN
The password must be at least 12 characters long and contain at least one number, one uppercase letter, and one lowercase letter. FREE SENTIMENT ANALYZER Sentiment analysis benefits: Quickly detect negative comments & respond instantly. Improve response times to urgent queries by 65%. Take on 20% higher data volume. Monitor sentiment about your brand, product, or service in real time. FREE WORD CLOUD GENERATOR A word cloud (also known as a tag cloud) is a visual representation of words. Cloud creators are used to highlight popular words and phrases based on frequency and relevance. They provide you with quick and simple visual insights that can lead to more in-depth analyses. BEST TEXT MINING TOOLS OF 2021 Text mining (also known as) text analysis is the automated process of transforming unstructured text into easy-to-understand and meaningful information. It can be used to extract entities and sort text by sentiment, topic, intent, urgency and more. Equipped with Natural Language Processing (NLP), text mining tools are used to analyze all types of text, from survey responses and emails to WHAT IS UNSTRUCTURED DATA & HOW CAN YOU ANALYZE IT? Until recently, it was a lot harder to analyze unstructured data, due to the hundreds of human hours required to wade through it by hand. Fortunately, advancements in AI tools now make it possible for machines to sort unstructured data automatically, saving you huge amounts of time, and allowing teams to make data-based decisions based on powerful customer insights. INTRODUCTION TO TOPIC MODELING Topic modeling is a machine learning technique that automatically analyzes text data to determine cluster words for a set of documents. This is known as ‘unsupervised’ machine learning because it doesn’t require a predefined list of tags or training data that’s been previously classified by TUTORIAL ON HOW TO DO SENTIMENT ANALYSIS WITH FACEBOOK DATA Sentiment analysis is the machine learning process of analyzing text (social media, news articles, emails, etc.) to evaluate for polarity of opinion (positive to negative sentiment) and emotion, theme, tone, etc.. Sentiment analysis performed on Facebook posts can be extremely helpful for companies that want to mine the opinions of users toward their brand, products, and services. 5 REAL-WORLD SENTIMENT ANALYSIS EXAMPLES Customer Support Analysis. Providing outstanding customer service experiences should be a priority. After all, 96% of consumers say great customer service is a key factor to choose and stay loyal to a brand. Fortunately, sentiment analysis can help you make your customer support interactions faster and more effective. DOCUMENT CLASSIFICATION Document classification is the act of labeling documents using categories, depending on their content. Document classification can be manual (as it is in library science) or automated (within the field of computer science), and is used to easily sort and manage texts, imagesor videos.
WHAT ARE OPEN-ENDED QUESTIONS? ADVANTAGES & DISADVANTAGES Deliver new, often unexpected, insights. One of the biggest benefits of open-ended questions is the potential for wholly new information and customer insights. Because there’s no limit to possible responses, you’re likely to receive information and real opinions you hadn’t previously even considered. Take these open-endedquestions, for
MONKEYLEARN
Rand Fishkin Co-Founder @ Moz “MonkeyLearn is one of the most innovative and compelling platforms I've used. I've also loved working with MonkeyLearn's team - their willingness to help me build great products to help our community have put them among my favorite newcompanies.”
MONKEYLEARN
MonkeyLearn’s word cloud generator is powered by advanced algorithms to deliver intelligent insights. Gain quick and accurate insights at a glance. Automatically detect multi-word keywords. Get detailed relevance and frequency scores. Try our Tool. FREE SENTIMENT ANALYZER Sentiment analysis benefits: Quickly detect negative comments & respond instantly. Improve response times to urgent queries by 65%. Take on 20% higher data volume. Monitor sentiment about your brand, product, or service in real time. 7 FREE WORDLE MAKERS & HOW TO CREATE A WORDLE A wordle (also known as word cloud and tag cloud) is a visual representation of words, where the size of each word is proportional to the number of times it appears.. Here is an example of a wordle created from hotel reviews using MonkeyLearn's free wordle generator:. Humans process images in 13 milliseconds, making wordles a great way to deliver quick and simple insights at a glance.MONKEYLEARN
More integrations via Zapier. Zapier enables anyone (marketing, support, sales, HR, operations, product) to connect the web apps they use to run their business, without writing code. WHAT IS A GOOD NPS SCORE? (2021 NET PROMOTER SCORE BENCHMARK) A Net Promoter Score (NPS) is a standard customer satisfaction metric to measure how loyal customers are to a brand overall.. NPS scores are calculated by averaging customers’ likelihood of recommending a brand in the future on a 1-10 scale. NPS ANALYSIS: 6 EFFECTIVE WAYS TO ANALYZE YOUR NPS RESULTSNPS DEFENSEANALYSIS
NPS survey open-ended response from A Detractor: “The app is full of bugs.”. 1st ‘Why’: a new update was recently deployed. 2nd ‘Why’: customers were requesting new updates. 3rd ‘Why’: the previous version did not include a key feature. 4th ‘Why’: budget constraints prevented developers from including the key feature. WHAT IS A GOOD CSAT SCORE AND HOW TO ANALYZE CSAT DATAGOOD CSAT SCOREHOW TO MEASURE CSATCALCULATE CSAT SCORECSAT CALCULATION 1 TO 5CSAT SCORE MEANINGCSAT SCORE RANGE Your CSAT score is 70%. To calculate your NPS score, you subtract the percentage of Detractors from the percentage of Promoters (Passives are excluded). So, if 20% of respondents are Detractors, 30% are Passives, and 50% are Promoters, the NPS score is 50 - 20 = 30.. Because CSAT surveys are flexible and easy to implement, you can ask them at any point of the customer journey:CSAT VS NPS
3. NPS provides macro- and CSAT micro-level metrics: CSAT surveys allow you to analyze interactions or experiences at a micro level, while NPS provides you with macro-level insights. However, combining both types of surveys can give you a more precise overview of the customer experience, and often businesses will use both surveys tomeasure
CUSTOMER SERVICE ANALYTICS: USE CASES, TECHNIQUES & TOOLS Customer Service Analytics: Use Cases, Techniques & Tools. Customer service analytics is the process of collecting and analyzing customer feedback to discover valuable insights. It can help you better understand your customers’ needs and expectations, lead to improved customer experience strategies and increase customer loyalty andretention.
MONKEYLEARN
Rand Fishkin Co-Founder @ Moz “MonkeyLearn is one of the most innovative and compelling platforms I've used. I've also loved working with MonkeyLearn's team - their willingness to help me build great products to help our community have put them among my favorite newcompanies.”
MONKEYLEARN
MonkeyLearn’s word cloud generator is powered by advanced algorithms to deliver intelligent insights. Gain quick and accurate insights at a glance. Automatically detect multi-word keywords. Get detailed relevance and frequency scores. Try our Tool. FREE SENTIMENT ANALYZER Sentiment analysis benefits: Quickly detect negative comments & respond instantly. Improve response times to urgent queries by 65%. Take on 20% higher data volume. Monitor sentiment about your brand, product, or service in real time. 7 FREE WORDLE MAKERS & HOW TO CREATE A WORDLE A wordle (also known as word cloud and tag cloud) is a visual representation of words, where the size of each word is proportional to the number of times it appears.. Here is an example of a wordle created from hotel reviews using MonkeyLearn's free wordle generator:. Humans process images in 13 milliseconds, making wordles a great way to deliver quick and simple insights at a glance.MONKEYLEARN
More integrations via Zapier. Zapier enables anyone (marketing, support, sales, HR, operations, product) to connect the web apps they use to run their business, without writing code. WHAT IS A GOOD NPS SCORE? (2021 NET PROMOTER SCORE BENCHMARK) A Net Promoter Score (NPS) is a standard customer satisfaction metric to measure how loyal customers are to a brand overall.. NPS scores are calculated by averaging customers’ likelihood of recommending a brand in the future on a 1-10 scale. NPS ANALYSIS: 6 EFFECTIVE WAYS TO ANALYZE YOUR NPS RESULTSNPS DEFENSEANALYSIS
NPS survey open-ended response from A Detractor: “The app is full of bugs.”. 1st ‘Why’: a new update was recently deployed. 2nd ‘Why’: customers were requesting new updates. 3rd ‘Why’: the previous version did not include a key feature. 4th ‘Why’: budget constraints prevented developers from including the key feature. WHAT IS A GOOD CSAT SCORE AND HOW TO ANALYZE CSAT DATAGOOD CSAT SCOREHOW TO MEASURE CSATCALCULATE CSAT SCORECSAT CALCULATION 1 TO 5CSAT SCORE MEANINGCSAT SCORE RANGE Your CSAT score is 70%. To calculate your NPS score, you subtract the percentage of Detractors from the percentage of Promoters (Passives are excluded). So, if 20% of respondents are Detractors, 30% are Passives, and 50% are Promoters, the NPS score is 50 - 20 = 30.. Because CSAT surveys are flexible and easy to implement, you can ask them at any point of the customer journey:CSAT VS NPS
3. NPS provides macro- and CSAT micro-level metrics: CSAT surveys allow you to analyze interactions or experiences at a micro level, while NPS provides you with macro-level insights. However, combining both types of surveys can give you a more precise overview of the customer experience, and often businesses will use both surveys tomeasure
CUSTOMER SERVICE ANALYTICS: USE CASES, TECHNIQUES & TOOLS Customer Service Analytics: Use Cases, Techniques & Tools. Customer service analytics is the process of collecting and analyzing customer feedback to discover valuable insights. It can help you better understand your customers’ needs and expectations, lead to improved customer experience strategies and increase customer loyalty andretention.
MONKEYLEARN
More integrations via Zapier. Zapier enables anyone (marketing, support, sales, HR, operations, product) to connect the web apps they use to run their business, without writing code. MONKEYLEARN API REFERENCE devtools:: install_github ("ropensci/monkeylearn") API Version. Currently, the latest MonkeyLearn API version is v3.6.. MonkeyLearn uses a MAJOR.MINOR versioning schema:. The MAJOR number of the version (3) is part of every endpoint URL. A new MAJOR version increment would mean a huge redesgin of the API for which backwards-incompatible changes have occured. . These changes are very MAJOR CHALLENGES OF NATURAL LANGUAGE PROCESSING (NLP) FOR AI Artificial intelligence has become part of our everyday lives – Alexa and Siri, text and email autocorrect, customer service chatbots. They all use machine learning algorithms to process and respond to human language.. A branch of machine learning AI, called Natural Language Processing (NLP), allows machines to “understand” naturalhuman language.
THE BEST FREE WORD CLOUD GENERATORS TO VISUALIZE YOUR DATA 8. Tagxedo. Tagxedo is an online word cloud tool that allows users to create word-based insights from URLs, tweets, blogs, and much more. Customization options include changing fonts, themes, orientation, and shapes. You can also import your own fonts and THE EASIEST WAY TO CREATE A WORD CLOUD FROM EXCEL DATA A word cloud, or tag cloud, is a visual representation of keywords within a text.To generate a professional word cloud using MonkeyLearn’s word cloud generator, just upload your Excel data and click 'generate word cloud'.. Word clouds are an easy-to-use and extremely helpful tool for businesses that want to find out the most important topics on their customers’ minds.WHAT IS TF-IDF?
What is TF-IDF? TF-IDF is a statistical measure that evaluates how relevant a word is to a document in a collection of documents. This is done by multiplying two metrics: how many times a word appears in a document, and the inverse document frequency of the word across a set of documents. It has many uses, most importantly in automated text VOICE OF CUSTOMER SURVEY QUESTIONS & HOW TO GET STARTED Voice of customer (VoC) or “voice of the customer” uses customer feedback from focus groups, marketing feedback, customer support interactions, social media comments, online reviews, and more, to understand how customers use products and what they think about brands to better understand them. This is used to improve products and services and, ultimately, increase sales and profits. WHAT IS TEXT ANALYTICS? What Is Text Analytics? Text analytics is the automated process of translating large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns. Combined with data visualization tools, this technique enables companies to understand the story behind the numbers and make better decisions.MONKEYLEARN
Text Analysis and Machine Learning made easy. Get started for free! UNDERSTANDING CLASSIFIER STATISTICS Understanding the statistics for Accuracy, F1 Score, Precision and Recall of your custom classifier. Being able to understand your classifier statistics is a key part of improving the model's performance. MonkeyLearn offers two groups of statistics. One groupapplies
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