ABOUT US | ISSUETRAK Issuetrak is a fast-paced, agile software company based in the Hampton Roads area of Virginia. We’ve got a 25-year track record of successfully developing issue-tracking and process management software for companies of all sizes. Innovation and data are just two ingredients that fuel our drive to develop a next generation product.

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers.

REMOTE | ISSUETRAK

Welcome to Issuetrak Remote Support! Enter your 6-digit code in the box below and then. click the "Connect to Technician" button: TRAKTIP - MASS UPDATES TO CLOSE ISSUES Once your query is created, follow these steps to close your issues: Navigate to Administration > Mass Updates. In the “Step One” box, use the magnifying glass to select your already-built query from the list. (If you haven’t had a chance to create your query yet, click on the “create query” link and you will be redirected to the FOUR BENEFITS OF COMPLAINT MANAGEMENT SOFTWARE As we discussed in our last article, every business has some form of complaint that they have to deal with. We also discussed six types of businesses where complaint management is critical. The most important thing for any business, regardless of type, is to have a complaint management process in place. In this article, we talk WHAT ARE EMAIL TOKENS AND WHY WOULD YOU USE THEM? Tokens extend the amount of specific information that can be captured through email and automatically entered into the Issuetrak system, populating certain key fields. In the world of programming, tokens are objects that represent something else, in this case a value within Issuetrak. When a token is used in, say, the creation of a web

form

5 COMMON CUSTOMER COMPLAINTS IN FOOD SERVICE The following are five of the most common customer complaints in food service: 1. Poor Service. One of the major differences between eating at home and dining out is the element of service, and when this service fails to meet expectations, it can lead to massive disappointment. When waitstaff is slow, inattentive, disorganized, or

outright rude

5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for

TRAKPC AUDIT

TrakPC .xml files can also be manually imported to your Issuetrak site. If TrakPC.exe is executed locally, an .xml file will be created and saved in the local user’s temp folder. Steps: Go to Modules > Asset Management > TrakPC Audit > Import TrakPC File. Click Choose File. Navigate to the location of the file. Click to select the file. THE IMPORTANCE OF REPORTING PATIENT SAFETY EVENTS, OR When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained due to equipment failure. From the Inspector General’s point of view, an Read More » ABOUT US | ISSUETRAK Issuetrak is a fast-paced, agile software company based in the Hampton Roads area of Virginia. We’ve got a 25-year track record of successfully developing issue-tracking and process management software for companies of all sizes. Innovation and data are just two ingredients that fuel our drive to develop a next generation product.

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers.

REMOTE | ISSUETRAK

Welcome to Issuetrak Remote Support! Enter your 6-digit code in the box below and then. click the "Connect to Technician" button: TRAKTIP - MASS UPDATES TO CLOSE ISSUES Once your query is created, follow these steps to close your issues: Navigate to Administration > Mass Updates. In the “Step One” box, use the magnifying glass to select your already-built query from the list. (If you haven’t had a chance to create your query yet, click on the “create query” link and you will be redirected to the FOUR BENEFITS OF COMPLAINT MANAGEMENT SOFTWARE As we discussed in our last article, every business has some form of complaint that they have to deal with. We also discussed six types of businesses where complaint management is critical. The most important thing for any business, regardless of type, is to have a complaint management process in place. In this article, we talk WHAT ARE EMAIL TOKENS AND WHY WOULD YOU USE THEM? Tokens extend the amount of specific information that can be captured through email and automatically entered into the Issuetrak system, populating certain key fields. In the world of programming, tokens are objects that represent something else, in this case a value within Issuetrak. When a token is used in, say, the creation of a web

form

5 COMMON CUSTOMER COMPLAINTS IN FOOD SERVICE The following are five of the most common customer complaints in food service: 1. Poor Service. One of the major differences between eating at home and dining out is the element of service, and when this service fails to meet expectations, it can lead to massive disappointment. When waitstaff is slow, inattentive, disorganized, or

outright rude

5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for

TRAKPC AUDIT

TrakPC .xml files can also be manually imported to your Issuetrak site. If TrakPC.exe is executed locally, an .xml file will be created and saved in the local user’s temp folder. Steps: Go to Modules > Asset Management > TrakPC Audit > Import TrakPC File. Click Choose File. Navigate to the location of the file. Click to select the file. THE IMPORTANCE OF REPORTING PATIENT SAFETY EVENTS, OR When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained due to equipment failure. From the Inspector General’s point of view, an Read More » ISSUE TRACKING SOFTWARE, HELP DESK & COMPLAINT MANAGEMENT Work Faster with Automation Issuetrak’s automation features take care of the pesky details, allowing you to prioritize what’s important. Learn more Customize Your Way Build your issuetrak site exactly the way you need it with plenty of customization options to suit your needs. Learn more Easy, Quick Reporting Access the data you need quickly and intuitively with reporting tools and a WHAT’S ISSUETRAK WATCHING THIS MONTH? Looking for something new to binge? We asked our staff what they’ve been watching lately — from new shows on Netflix to educational Youtube channels they’re learning from.

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers. ISSUETRAK MONTHLY WEBINAR Join us once a month for a FREE Webinar highlighting Issuetrak usages, key features, new product updates, and more! Whether you’re new to Issuetrak or have worked with the software for years, you’ll find something new to learn in each session. Our Product Experts Mike Wright, Paul Harris, and Tony Lovelace will walk you TRAKTIP: ISSUE CLASSES Examples of Issue Classes can include: Change Requests, Incidents, Internal Issues, and more. How you define your Issue Classes is up to you and the needs of your team. How to Activate Issue Classes Issue Classes are turned off by default in your Issuetrak site. To 5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for WHY REGULAR SOFTWARE UPDATES ARE IMPORTANT Software updates can often seem like more of a hassle than they’re worth. If the software works well and you aren’t experiencing any problems, why spend the time and energy necessary to constantly download and upgrade to new versions? Especially when, in many cases, it can seem like the updates are insignificant. As minor as Read More

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ISSUETRAK RELEASE NOTES We are excited to release Issuetrak 14.1 today. Here's what you can look forward to: Dark Mode - A setting to transform Issuetrak's overall look to reduce eye strain; Office 365 Integration for Incoming Email - You can now update your existing mailboxes to use our new, more secure and performant Office 365 integration; Click-to-Dial Links - Phone numbers are now clickable links that will THE IMPORTANCE OF REPORTING PATIENT SAFETY EVENTS, OR When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained due to equipment failure. From the Inspector General’s point of view, an Read More » ABOUT THE ISSUETRAK RESTFUL API The Issuetrak API gives your programmers access to the issue-related tables within your Issuetrak database through a .NET Web Service. Using the API, they''ll be able to insert, update, and retrieve issue data. There is a lot of flexibility to a RESTful API, which means you and your programmers may develop a number of uses for it. ABOUT US | ISSUETRAK Issuetrak is a fast-paced, agile software company based in the Hampton Roads area of Virginia. We’ve got a 25-year track record of successfully developing issue-tracking and process management software for companies of all sizes. Innovation and data are just two ingredients that fuel our drive to develop a next generation product.

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers.

REMOTE | ISSUETRAK

Welcome to Issuetrak Remote Support! Enter your 6-digit code in the box below and then. click the "Connect to Technician" button: TRAKTIP - MASS UPDATES TO CLOSE ISSUES Once your query is created, follow these steps to close your issues: Navigate to Administration > Mass Updates. In the “Step One” box, use the magnifying glass to select your already-built query from the list. (If you haven’t had a chance to create your query yet, click on the “create query” link and you will be redirected to the FOUR BENEFITS OF COMPLAINT MANAGEMENT SOFTWARE As we discussed in our last article, every business has some form of complaint that they have to deal with. We also discussed six types of businesses where complaint management is critical. The most important thing for any business, regardless of type, is to have a complaint management process in place. In this article, we talk 5 COMMON CUSTOMER COMPLAINTS IN FOOD SERVICE The following are five of the most common customer complaints in food service: 1. Poor Service. One of the major differences between eating at home and dining out is the element of service, and when this service fails to meet expectations, it can lead to massive disappointment. When waitstaff is slow, inattentive, disorganized, or

outright rude

5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for

TRAKPC AUDIT

TrakPC .xml files can also be manually imported to your Issuetrak site. If TrakPC.exe is executed locally, an .xml file will be created and saved in the local user’s temp folder. Steps: Go to Modules > Asset Management > TrakPC Audit > Import TrakPC File. Click Choose File. Navigate to the location of the file. Click to select the file. THE IMPORTANCE OF REPORTING PATIENT SAFETY EVENTS, OR The Importance of Reporting Patient Safety Events, or Adverse Events. When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained

due to

ABOUT THE ISSUETRAK RESTFUL API The Issuetrak API gives your programmers access to the issue-related tables within your Issuetrak database through a .NET Web Service. Using the API, they''ll be able to insert, update, and retrieve issue data. There is a lot of flexibility to a RESTful API, which means you and your programmers may develop a number of uses for it. ABOUT US | ISSUETRAK Issuetrak is a fast-paced, agile software company based in the Hampton Roads area of Virginia. We’ve got a 25-year track record of successfully developing issue-tracking and process management software for companies of all sizes. Innovation and data are just two ingredients that fuel our drive to develop a next generation product.

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers.

REMOTE | ISSUETRAK

Welcome to Issuetrak Remote Support! Enter your 6-digit code in the box below and then. click the "Connect to Technician" button: TRAKTIP - MASS UPDATES TO CLOSE ISSUES Once your query is created, follow these steps to close your issues: Navigate to Administration > Mass Updates. In the “Step One” box, use the magnifying glass to select your already-built query from the list. (If you haven’t had a chance to create your query yet, click on the “create query” link and you will be redirected to the FOUR BENEFITS OF COMPLAINT MANAGEMENT SOFTWARE As we discussed in our last article, every business has some form of complaint that they have to deal with. We also discussed six types of businesses where complaint management is critical. The most important thing for any business, regardless of type, is to have a complaint management process in place. In this article, we talk 5 COMMON CUSTOMER COMPLAINTS IN FOOD SERVICE The following are five of the most common customer complaints in food service: 1. Poor Service. One of the major differences between eating at home and dining out is the element of service, and when this service fails to meet expectations, it can lead to massive disappointment. When waitstaff is slow, inattentive, disorganized, or

outright rude

5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for

TRAKPC AUDIT

TrakPC .xml files can also be manually imported to your Issuetrak site. If TrakPC.exe is executed locally, an .xml file will be created and saved in the local user’s temp folder. Steps: Go to Modules > Asset Management > TrakPC Audit > Import TrakPC File. Click Choose File. Navigate to the location of the file. Click to select the file. THE IMPORTANCE OF REPORTING PATIENT SAFETY EVENTS, OR The Importance of Reporting Patient Safety Events, or Adverse Events. When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained

due to

ABOUT THE ISSUETRAK RESTFUL API The Issuetrak API gives your programmers access to the issue-related tables within your Issuetrak database through a .NET Web Service. Using the API, they''ll be able to insert, update, and retrieve issue data. There is a lot of flexibility to a RESTful API, which means you and your programmers may develop a number of uses for it. ISSUE TRACKING SOFTWARE, HELP DESK & COMPLAINT MANAGEMENT Work Faster with Automation Issuetrak’s automation features take care of the pesky details, allowing you to prioritize what’s important. Learn more Customize Your Way Build your issuetrak site exactly the way you need it with plenty of customization options to suit your needs. Learn more Easy, Quick Reporting Access the data you need quickly and intuitively with reporting tools and a WHAT’S ISSUETRAK WATCHING THIS MONTH? Looking for something new to binge? We asked our staff what they’ve been watching lately — from new shows on Netflix to educational Youtube channels they’re learning from.

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers. WHY REGULAR SOFTWARE UPDATES ARE IMPORTANT Software updates can often seem like more of a hassle than they’re worth. If the software works well and you aren’t experiencing any problems, why spend the time and energy necessary to constantly download and upgrade to new versions? Especially when, in many cases, it can seem like the updates are insignificant. As minor as TRAKTIP: ISSUE CLASSES Examples of Issue Classes can include: Change Requests, Incidents, Internal Issues, and more. How you define your Issue Classes is up to you and the needs of your team. How to Activate Issue Classes Issue Classes are turned off by default in your Issuetrak site. To 5 COMMON TECH COMPANY CUSTOMER COMPLAINTS Technology companies have transformed how people live today. From hardware and software providers like Apple and Microsoft to industry disrupters like Uber and Airbnb, it gets tougher to imagine the pre-digital world each and every year. In fact, as of 2016, the U.S. tech industry alone was responsible for employing 6.7 million people.

That said,

ISSUETRAK RELEASE NOTES We are excited to release Issuetrak 14.1 today. Here's what you can look forward to: Dark Mode - A setting to transform Issuetrak's overall look to reduce eye strain; Office 365 Integration for Incoming Email - You can now update your existing mailboxes to use our new, more secure and performant Office 365 integration; Click-to-Dial Links - Phone numbers are now clickable links that will RESTAURANT COMPLAINT MANAGEMENT: TAKING CARE OF CUSTOMERS If you run a restaurant, complaints are part of the status quo. While trying your best to keep customers happy, something at some time will cause a customer to raise a complaint. Of course, you’re going to do everything in your power to make it right. Improperly cooked meals,

problems with

5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for ABOUT THE ISSUETRAK RESTFUL API The Issuetrak API gives your programmers access to the issue-related tables within your Issuetrak database through a .NET Web Service. Using the API, they''ll be able to insert, update, and retrieve issue data. There is a lot of flexibility to a RESTful API, which means you and your programmers may develop a number of uses for it. ISSUE TRACKING SOFTWARE, HELP DESK & COMPLAINT MANAGEMENTISSUE TRACKINGWORKFLOWCHANGE MANAGEMENTCUSTOMER SUPPORTCOMPLAINT MANAGEMENT Work Faster with Automation Issuetrak’s automation features take care of the pesky details, allowing you to prioritize what’s important. Learn more Customize Your Way Build your issuetrak site exactly the way you need it with plenty of customization options to suit your needs. Learn more Easy, Quick Reporting Access the data you need quickly and intuitively with reporting tools and a ABOUT US | ISSUETRAK Issuetrak is a fast-paced, agile software company based in the Hampton Roads area of Virginia. We’ve got a 25-year track record of successfully developing issue-tracking and process management software for companies of all sizes. Innovation and data are just two ingredients that fuel our drive to develop a next generation product.

SUPPORT | ISSUETRAK

Issuetrak’s Technical Support team is fast, friendly, and ready to help. Our customer satisfaction rates over 97% consistently! We know that when you need customer support, you need it now. Expect your call to be answered in less than a minute and your support issue resolved quickly. CALL SUPPORT: 1

REMOTE | ISSUETRAK

Welcome to Issuetrak Remote Support! Enter your 6-digit code in the box below and then. click the "Connect to Technician" button:

ISSUETRAK SUPPORT

support support@issuetrak.com 8 AM to 8 PM EDT/GMT-5 +1 (757) 213-1351

+1 (888) 789-8725

5 COMMON CUSTOMER COMPLAINTS IN RETAIL [2020 UPDATE 3. E-commerce Problems. The growth of internet usage has transformed the retail industry in the form of e-commerce. Data compiled by Statista showed that in 2021, over 2.14 billion people worldwide are expected to purchase goods and services online, with the number forecast to grow exponentially from there. This has led to a marked uptick in customer complaints associated with ordering errors WHY REGULAR SOFTWARE UPDATES ARE IMPORTANT Software updates can often seem like more of a hassle than they’re worth. If the software works well and you aren’t experiencing any problems, why spend the time and energy necessary to constantly download and upgrade to new versions? Especially when, in many cases, it can seem like the updates are insignificant. As minor as ISSUE TRACKING SOFTWARE, HELP DESK & COMPLAINT MANAGEMENTISSUE TRACKINGWORKFLOWCHANGE MANAGEMENTCUSTOMER SUPPORTCOMPLAINT MANAGEMENT Work Faster with Automation Issuetrak’s automation features take care of the pesky details, allowing you to prioritize what’s important. Learn more Customize Your Way Build your issuetrak site exactly the way you need it with plenty of customization options to suit your needs. Learn more Easy, Quick Reporting Access the data you need quickly and intuitively with reporting tools and a ABOUT US | ISSUETRAK Issuetrak is a fast-paced, agile software company based in the Hampton Roads area of Virginia. We’ve got a 25-year track record of successfully developing issue-tracking and process management software for companies of all sizes. Innovation and data are just two ingredients that fuel our drive to develop a next generation product.

SUPPORT | ISSUETRAK

Issuetrak’s Technical Support team is fast, friendly, and ready to help. Our customer satisfaction rates over 97% consistently! We know that when you need customer support, you need it now. Expect your call to be answered in less than a minute and your support issue resolved quickly. CALL SUPPORT: 1

REMOTE | ISSUETRAK

Welcome to Issuetrak Remote Support! Enter your 6-digit code in the box below and then. click the "Connect to Technician" button:

ISSUETRAK SUPPORT

support support@issuetrak.com 8 AM to 8 PM EDT/GMT-5 +1 (757) 213-1351

+1 (888) 789-8725

5 COMMON CUSTOMER COMPLAINTS IN RETAIL [2020 UPDATE 3. E-commerce Problems. The growth of internet usage has transformed the retail industry in the form of e-commerce. Data compiled by Statista showed that in 2021, over 2.14 billion people worldwide are expected to purchase goods and services online, with the number forecast to grow exponentially from there. This has led to a marked uptick in customer complaints associated with ordering errors WHY REGULAR SOFTWARE UPDATES ARE IMPORTANT Software updates can often seem like more of a hassle than they’re worth. If the software works well and you aren’t experiencing any problems, why spend the time and energy necessary to constantly download and upgrade to new versions? Especially when, in many cases, it can seem like the updates are insignificant. As minor as

TRAKPC AUDIT

TrakPC .xml files can also be manually imported to your Issuetrak site. If TrakPC.exe is executed locally, an .xml file will be created and saved in the local user’s temp folder. Steps: Go to Modules > Asset Management > TrakPC Audit > Import TrakPC File. Click Choose File. Navigate to the location of the file. Click to select the file. ABOUT THE ISSUETRAK RESTFUL API The Issuetrak API gives your programmers access to the issue-related tables within your Issuetrak database through a .NET Web Service. Using the API, they''ll be able to insert, update, and retrieve issue data. There is a lot of flexibility to a RESTful API, which means you and your programmers may develop a number of uses for it. THE IMPORTANCE OF REPORTING PATIENT SAFETY EVENTS, OR The Importance of Reporting Patient Safety Events, or Adverse Events. When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained

due to

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers.

ISSUETRAK SUPPORT

support support@issuetrak.com 8 AM to 8 PM EDT/GMT-5 +1 (757) 213-1351

+1 (888) 789-8725

ISSUETRAK HELP CENTER The Issuetrak Help Center is a repository of knowledge for Issuetrak, a software solution for folks that need to track the key components of

their business.

ABOUT THE ISSUETRAK RESTFUL API The Issuetrak API gives your programmers access to the issue-related tables within your Issuetrak database through a .NET Web Service. Using the API, they''ll be able to insert, update, and retrieve issue data. There is a lot of flexibility to a RESTful API, which means you and your programmers may develop a number of uses for it. ISSUETRAK RELEASE NOTES We are excited to release Issuetrak 14.1 today. Here's what you can look forward to: Dark Mode - A setting to transform Issuetrak's overall look to reduce eye strain; Office 365 Integration for Incoming Email - You can now update your existing mailboxes to use our new, more secure and performant Office 365 integration; Click-to-Dial Links - Phone numbers are now clickable links that will 5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for ISSUETRAK SYSTEM REQUIREMENTS Memory – 4 GB available RAM. Disk Space – 4 GB available hard disk space. Operating System – Windows Server 2012 or 2012 R2, 2016, or 2019 (32/64-bit; Standard, Datacenter) Applications and Settings – Microsoft SQL Server 2012, 2014, 2016, 2017 or 2019 (32/64-bit; Standard, Web, and Enterprise) Full-Text Search feature must be

installed.

ABOUT BOOKMARKS

Adding Bookmarks. You can add the current page in Issuetrak as a bookmark by following the steps below. Steps: Click the bookmark flag to the right of the page title. The flag will illuminate gold . Enter the label that you would like to appear for this bookmark, then click Save. Your bookmark will appear in the lower part of the lefthand

menu.

TEST SITE CREATION

It is desirable in most server environments to experiment with new software well before it is deployed in Production. This allows the IT team to determine whether the environment meets the application's System Requirements, find and take note of unexpected behavior, build and stage its configuration, and generally become familiarized with

its operation.

ABOUT REPORT WRITER

Steps: Go to Home > Reports > Report Writer > Queries. Click New at the top of the Queries list that is displayed. Select the Data Set you want to query. Drag and drop the fields you want to display in this Query into their appropriate display order within the Selected Fields

list on the right.

ABOUT US | ISSUETRAK Issuetrak is a fast-paced, agile software company based in the Hampton Roads area of Virginia. We’ve got a 25-year track record of successfully developing issue-tracking and process management software for companies of all sizes. Innovation and data are just two ingredients that fuel our drive to develop a next generation product.

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers.

REMOTE | ISSUETRAK

Welcome to Issuetrak Remote Support! Enter your 6-digit code in the box below and then. click the "Connect to Technician" button: TRAKTIP: ISSUE CLASSES Examples of Issue Classes can include: Change Requests, Incidents, Internal Issues, and more. How you define your Issue Classes is up to you and the needs of your team. How to Activate Issue Classes Issue Classes are turned off by default in your Issuetrak site. To TRAKTIP - MASS UPDATES TO CLOSE ISSUES Once your query is created, follow these steps to close your issues: Navigate to Administration > Mass Updates. In the “Step One” box, use the magnifying glass to select your already-built query from the list. (If you haven’t had a chance to create your query yet, click on the “create query” link and you will be redirected to the 5 COMMON CUSTOMER COMPLAINTS IN FOOD SERVICE The following are five of the most common customer complaints in food service: 1. Poor Service. One of the major differences between eating at home and dining out is the element of service, and when this service fails to meet expectations, it can lead to massive disappointment. When waitstaff is slow, inattentive, disorganized, or

outright rude

5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for

TRAKPC AUDIT

TrakPC .xml files can also be manually imported to your Issuetrak site. If TrakPC.exe is executed locally, an .xml file will be created and saved in the local user’s temp folder. Steps: Go to Modules > Asset Management > TrakPC Audit > Import TrakPC File. Click Choose File. Navigate to the location of the file. Click to select the file. THE IMPORTANCE OF REPORTING PATIENT SAFETY EVENTS, OR The Importance of Reporting Patient Safety Events, or Adverse Events. When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained

due to

ABOUT THE ISSUETRAK RESTFUL API The Issuetrak API gives your programmers access to the issue-related tables within your Issuetrak database through a .NET Web Service. Using the API, they''ll be able to insert, update, and retrieve issue data. There is a lot of flexibility to a RESTful API, which means you and your programmers may develop a number of uses for it. ABOUT US | ISSUETRAK Issuetrak is a fast-paced, agile software company based in the Hampton Roads area of Virginia. We’ve got a 25-year track record of successfully developing issue-tracking and process management software for companies of all sizes. Innovation and data are just two ingredients that fuel our drive to develop a next generation product.

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers.

REMOTE | ISSUETRAK

Welcome to Issuetrak Remote Support! Enter your 6-digit code in the box below and then. click the "Connect to Technician" button: TRAKTIP: ISSUE CLASSES Examples of Issue Classes can include: Change Requests, Incidents, Internal Issues, and more. How you define your Issue Classes is up to you and the needs of your team. How to Activate Issue Classes Issue Classes are turned off by default in your Issuetrak site. To TRAKTIP - MASS UPDATES TO CLOSE ISSUES Once your query is created, follow these steps to close your issues: Navigate to Administration > Mass Updates. In the “Step One” box, use the magnifying glass to select your already-built query from the list. (If you haven’t had a chance to create your query yet, click on the “create query” link and you will be redirected to the 5 COMMON CUSTOMER COMPLAINTS IN FOOD SERVICE The following are five of the most common customer complaints in food service: 1. Poor Service. One of the major differences between eating at home and dining out is the element of service, and when this service fails to meet expectations, it can lead to massive disappointment. When waitstaff is slow, inattentive, disorganized, or

outright rude

5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for

TRAKPC AUDIT

TrakPC .xml files can also be manually imported to your Issuetrak site. If TrakPC.exe is executed locally, an .xml file will be created and saved in the local user’s temp folder. Steps: Go to Modules > Asset Management > TrakPC Audit > Import TrakPC File. Click Choose File. Navigate to the location of the file. Click to select the file. THE IMPORTANCE OF REPORTING PATIENT SAFETY EVENTS, OR The Importance of Reporting Patient Safety Events, or Adverse Events. When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained

due to

ABOUT THE ISSUETRAK RESTFUL API The Issuetrak API gives your programmers access to the issue-related tables within your Issuetrak database through a .NET Web Service. Using the API, they''ll be able to insert, update, and retrieve issue data. There is a lot of flexibility to a RESTful API, which means you and your programmers may develop a number of uses for it. ISSUE TRACKING SOFTWARE, HELP DESK & COMPLAINT MANAGEMENT Work Faster with Automation Issuetrak’s automation features take care of the pesky details, allowing you to prioritize what’s important. Learn more Customize Your Way Build your issuetrak site exactly the way you need it with plenty of customization options to suit your needs. Learn more Easy, Quick Reporting Access the data you need quickly and intuitively with reporting tools and a

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers. ISSUETRAK MONTHLY WEBINAR Join us once a month for a FREE Webinar highlighting Issuetrak usages, key features, new product updates, and more! Whether you’re new to Issuetrak or have worked with the software for years, you’ll find something new to learn in each session. Our Product Experts Mike

Wright, Paul

WHY REGULAR SOFTWARE UPDATES ARE IMPORTANT Software updates can often seem like more of a hassle than they’re worth. If the software works well and you aren’t experiencing any problems, why spend the time and energy necessary to constantly download and upgrade to new versions? Especially when, in many cases, it can seem like the updates are insignificant. As minor as FOUR BENEFITS OF COMPLAINT MANAGEMENT SOFTWARE As we discussed in our last article, every business has some form of complaint that they have to deal with. We also discussed six types of businesses where complaint management is critical. The most important thing for any business, regardless of type, is to have a complaint management process in place. In this article, we talk HOW TO INSTALL ISSUETRAK USING Open Explorer and navigate to your Issuetrak distribution folder. Open the Logs folder. Open the latest timestamped log file. Read the log and try to determine where the deployment failed. Change the JSON or your IDU command accordingly, then re-run the deployment. 5 COMMON TECH COMPANY CUSTOMER COMPLAINTS Technology companies have transformed how people live today. From hardware and software providers like Apple and Microsoft to industry disrupters like Uber and Airbnb, it gets tougher to imagine the pre-digital world each and every year. In fact, as of 2016, the U.S. tech industry alone was responsible for employing 6.7 million people.

That said,

5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for ABOUT THE ISSUETRAK RESTFUL API The Issuetrak API gives your programmers access to the issue-related tables within your Issuetrak database through a .NET Web Service. Using the API, they''ll be able to insert, update, and retrieve issue data. There is a lot of flexibility to a RESTful API, which means you and your programmers may develop a number of uses for it. 4 COMMON TENANT COMPLAINTS TO LOOK OUT FOR IN PROPERTY According to data compiled by the National Multifamily Housing Council, 37 percent of U.S. households are occupied by renters. This includes everything from single-family dwellings to mobile homes, all being rented by approximately 111 million Americans, according to the Rental Protection Agency. While this translates to significant profit potential for property owners who rent out ABOUT US | ISSUETRAK Issuetrak is a fast-paced, agile software company based in the Hampton Roads area of Virginia. We’ve got a 25-year track record of successfully developing issue-tracking and process management software for companies of all sizes. Innovation and data are just two ingredients that fuel our drive to develop a next generation product.

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers.

REMOTE | ISSUETRAK

Welcome to Issuetrak Remote Support! Enter your 6-digit code in the box below and then. click the "Connect to Technician" button: TRAKTIP: ISSUE CLASSES Examples of Issue Classes can include: Change Requests, Incidents, Internal Issues, and more. How you define your Issue Classes is up to you and the needs of your team. How to Activate Issue Classes Issue Classes are turned off by default in your Issuetrak site. To TRAKTIP - MASS UPDATES TO CLOSE ISSUES Once your query is created, follow these steps to close your issues: Navigate to Administration > Mass Updates. In the “Step One” box, use the magnifying glass to select your already-built query from the list. (If you haven’t had a chance to create your query yet, click on the “create query” link and you will be redirected to the WHAT ARE EMAIL TOKENS AND WHY WOULD YOU USE THEM? Tokens extend the amount of specific information that can be captured through email and automatically entered into the Issuetrak system, populating certain key fields. In the world of programming, tokens are objects that represent something else, in this case a value within Issuetrak. When a token is used in, say, the creation of a web

form

5 COMMON CUSTOMER COMPLAINTS IN FOOD SERVICE The following are five of the most common customer complaints in food service: 1. Poor Service. One of the major differences between eating at home and dining out is the element of service, and when this service fails to meet expectations, it can lead to massive disappointment. When waitstaff is slow, inattentive, disorganized, or

outright rude

5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for

TRAKPC AUDIT

TrakPC .xml files can also be manually imported to your Issuetrak site. If TrakPC.exe is executed locally, an .xml file will be created and saved in the local user’s temp folder. Steps: Go to Modules > Asset Management > TrakPC Audit > Import TrakPC File. Click Choose File. Navigate to the location of the file. Click to select the file. THE IMPORTANCE OF REPORTING PATIENT SAFETY EVENTS, OR The Importance of Reporting Patient Safety Events, or Adverse Events. When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained

due to

ABOUT US | ISSUETRAK Issuetrak is a fast-paced, agile software company based in the Hampton Roads area of Virginia. We’ve got a 25-year track record of successfully developing issue-tracking and process management software for companies of all sizes. Innovation and data are just two ingredients that fuel our drive to develop a next generation product.

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers.

REMOTE | ISSUETRAK

Welcome to Issuetrak Remote Support! Enter your 6-digit code in the box below and then. click the "Connect to Technician" button: TRAKTIP: ISSUE CLASSES Examples of Issue Classes can include: Change Requests, Incidents, Internal Issues, and more. How you define your Issue Classes is up to you and the needs of your team. How to Activate Issue Classes Issue Classes are turned off by default in your Issuetrak site. To TRAKTIP - MASS UPDATES TO CLOSE ISSUES Once your query is created, follow these steps to close your issues: Navigate to Administration > Mass Updates. In the “Step One” box, use the magnifying glass to select your already-built query from the list. (If you haven’t had a chance to create your query yet, click on the “create query” link and you will be redirected to the WHAT ARE EMAIL TOKENS AND WHY WOULD YOU USE THEM? Tokens extend the amount of specific information that can be captured through email and automatically entered into the Issuetrak system, populating certain key fields. In the world of programming, tokens are objects that represent something else, in this case a value within Issuetrak. When a token is used in, say, the creation of a web

form

5 COMMON CUSTOMER COMPLAINTS IN FOOD SERVICE The following are five of the most common customer complaints in food service: 1. Poor Service. One of the major differences between eating at home and dining out is the element of service, and when this service fails to meet expectations, it can lead to massive disappointment. When waitstaff is slow, inattentive, disorganized, or

outright rude

5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for

TRAKPC AUDIT

TrakPC .xml files can also be manually imported to your Issuetrak site. If TrakPC.exe is executed locally, an .xml file will be created and saved in the local user’s temp folder. Steps: Go to Modules > Asset Management > TrakPC Audit > Import TrakPC File. Click Choose File. Navigate to the location of the file. Click to select the file. THE IMPORTANCE OF REPORTING PATIENT SAFETY EVENTS, OR The Importance of Reporting Patient Safety Events, or Adverse Events. When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained

due to

ISSUE TRACKING SOFTWARE, HELP DESK & COMPLAINT MANAGEMENT Work Faster with Automation Issuetrak’s automation features take care of the pesky details, allowing you to prioritize what’s important. Learn more Customize Your Way Build your issuetrak site exactly the way you need it with plenty of customization options to suit your needs. Learn more Easy, Quick Reporting Access the data you need quickly and intuitively with reporting tools and a

API | ISSUETRAK

Issuetrak API runs batched database queries to get more done in less time with less network traffic. It also uses asynchronous file I/O to perform resource intensive operations without holding up the works. Put Those Extra CPUs to Work. Issuetrak API uses the Task Parallel Library to harness the power of multicore servers. FEEL GOOD FRIDAY: MEET OUR NEW SALES TEAM MEMBERS We’ve recently expanded our Sales Team by two new members! Introducing Michelle Ashton, our Sales Development Representative, and Courtney Vlk, our Business Development Manager. They joined our team in Spring 2021 and have swiftly started engaging with our customers and prospects, helping newcomers to Issuetrak navigate how our software can integrate with their teams’ needs. ISSUETRAK MONTHLY WEBINAR Join us once a month for a FREE Webinar highlighting Issuetrak usages, key features, new product updates, and more! Whether you’re new to Issuetrak or have worked with the software for years, you’ll find something new to learn in each session. Our Product Experts Mike

Wright, Paul

WHY REGULAR SOFTWARE UPDATES ARE IMPORTANT Software updates can often seem like more of a hassle than they’re worth. If the software works well and you aren’t experiencing any problems, why spend the time and energy necessary to constantly download and upgrade to new versions? Especially when, in many cases, it can seem like the updates are insignificant. As minor as FOUR BENEFITS OF COMPLAINT MANAGEMENT SOFTWARE As we discussed in our last article, every business has some form of complaint that they have to deal with. We also discussed six types of businesses where complaint management is critical. The most important thing for any business, regardless of type, is to have a complaint management process in place. In this article, we talk HOW TO INSTALL ISSUETRAK USING Open Explorer and navigate to your Issuetrak distribution folder. Open the Logs folder. Open the latest timestamped log file. Read the log and try to determine where the deployment failed. Change the JSON or your IDU command accordingly, then re-run the deployment. CHANGE MANAGEMENT VS. CHANGE CONTROL: WHAT'S THE Change happens. No matter what industry you work in, you’ve likely dealt with change at your organization — whether that’s something major like working with a new software application or something more small-scale like switching from paper cups to ceramic mugs. How do organizations enact and monitor these changes? You may have heard the

phrases

5 COMMON PATIENT COMPLAINTS IN HEALTHCARE Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for ABOUT THE ISSUETRAK RESTFUL API The Issuetrak API gives your programmers access to the issue-related tables within your Issuetrak database through a .NET Web Service. Using the API, they''ll be able to insert, update, and retrieve issue data. There is a lot of flexibility to a RESTful API, which means you and your programmers may develop a number of uses for it. We use cookies to provide you an optimal browsing experience and to learn more about how visitors utilize our site. By continuing to use our site, you accept our use of cookies, revised Privacy Policy

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Help Desk & Ticketing Complaint Management Looking for something specific? Check out some of our features EVERYTHING YOU’D EXPECT FROM POWERFUL, VERSATILE BUSINESS OPERATIONS SOFTWARE. Work Faster with AutomationCustomize Your WayEasy, Quick ReportingOptimize for Success.hermes_copy81.tp-bullets {}.hermes_copy81 .tp-bullet { overflow:hidden; border-radius:50%; width:12px; height:12px; color: #D4D4D4; margin-top: 15px; background-color: rgba(245, 245, 245, 0); box-shadow: inset 0 0 0 ##border##px #D4D4D4; -webkit-transition: background 0.3s ease; transition: background 0.3s ease; position:absolute;}.hermes_copy81 .tp-bullet:hover { background-color: #6ccff7;}.hermes_copy81 .tp-bullet:after { content: ' '; position: absolute; bottom: 0; height: 0; left: 0; width: 100%; background-color: #6ccff7; box-shadow: 0 0 1px #6ccff7; -webkit-transition: height 0.3s ease; transition: height 0.3s ease;}.hermes_copy81 .tp-bullet.selected:after { height:100%;}.hermes_copy81.tp-bullets {}.hermes_copy81 .tp-bullet { overflow:hidden; border-radius:50%; width:12px; height:12px; color: #D4D4D4; margin-top: 15px; background-color: rgba(245, 245, 245, 0); box-shadow: inset 0 0 0 ##border##px #D4D4D4; -webkit-transition: background 0.3s ease; transition: background 0.3s ease; position:absolute;}.hermes_copy81 .tp-bullet:hover { background-color: #6ccff7;}.hermes_copy81 .tp-bullet:after { content: ' '; position: absolute; bottom: 0; height: 0; left: 0; width: 100%; background-color: #6ccff7; box-shadow: 0 0 1px #6ccff7; -webkit-transition: height 0.3s ease; transition: height 0.3s ease;}.hermes_copy81 .tp-bullet.selected:after { height:100%;}.hermes_copy81.tp-bullets {}.hermes_copy81 .tp-bullet { overflow:hidden; border-radius:50%; width:12px; height:12px; color: #D4D4D4; margin-top: 15px; background-color: rgba(245, 245, 245, 0); box-shadow: inset 0 0 0 ##border##px #D4D4D4; -webkit-transition: background 0.3s ease; transition: background 0.3s ease; position:absolute;}.hermes_copy81 .tp-bullet:hover { background-color: #6ccff7;}.hermes_copy81 .tp-bullet:after { content: ' '; position: absolute; bottom: 0; height: 0; left: 0; width: 100%; background-color: #6ccff7; box-shadow: 0 0 1px #6ccff7; -webkit-transition: height 0.3s ease; transition: height 0.3s ease;}.hermes_copy81 .tp-bullet.selected:after { height:100%;}.hermes_copy81.tp-bullets {}.hermes_copy81 .tp-bullet { overflow:hidden; border-radius:50%; width:12px; height:12px; color: #D4D4D4; margin-top: 15px; background-color: rgba(245, 245, 245, 0); box-shadow: inset 0 0 0 ##border##px #D4D4D4; -webkit-transition: background 0.3s ease; transition: background 0.3s ease; position:absolute;}.hermes_copy81 .tp-bullet:hover { background-color: #6ccff7;}.hermes_copy81 .tp-bullet:after { content: ' '; position: absolute; bottom: 0; height: 0; left: 0; width: 100%; background-color: #6ccff7; box-shadow: 0 0 1px #6ccff7; -webkit-transition: height 0.3s ease; transition: height 0.3s ease;}.hermes_copy81 .tp-bullet.selected:after { height:100%;} Work Faster with Automation Issuetrak’s automation features take care of the pesky details, allowing you to prioritize what’s important.

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