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MYSTERY SHOPPING
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. ONSITE MYSTERY SHOPPING SERVICES With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those. Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses in HOW TO BECOME A MYSTERY SHOPPER To SIGN UP click the round GO button on the bottom of the page (pictured here) Step 2 Enter Email Address We want to make sure you haven't already signed up, so enter your email address and we will search our records to see if your email is there. Select your country from the dropdown list on this CUSTOMER EXPERIENCE, REPUTATION MANAGEMENT, AND LOSS About. IntelliShop is an independent customer experience research and improvement firm. We partner with the world’s leading brands to help them strengthen their customer experience, protect their brand reputation, and drive improved revenue.GET IN TOUCH
New Client Inquiries 419.872.5103 Email Us: ContactUs@intelli-shop.com IntelliShop 2025 Michael Owens Way Perrysburg, Ohio 43551 419.872.5103 Client Login InSite Shopper Help Desk InSite Become a Mystery ShopperEmail Us
CONTACT US FOR LOSS PREVENTION, CUSTOMER EXPERIENCE AND We're here to help you grow. Contact us today to discuss solutions for loss prevention, reputation management, and customer experience.SHOPPER SCHEDULING
Sassie is the greatest. You are not currently logged in. CLICK HERE TOLOGIN
CUSTOMER EXPERIENCE
Online Reputation Management (ORM) Insights How Social Listening Could Have Helped Wall Street and GameStop. The biggest news in stock trading this past week was a community of Redditors who came together to send the stock price of GameStop, AMC and a couple others soaring. FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Apply. Definition: verb – To indicate to the scheduler that you would like to perform a given shop, for the indicated pay and by the indicated Due Date. This option is used when a shop cannot be self-assigned, or where it could be self-assigned but the shopper does not meet the minimum grade or profile. MSPA SHOPPER CERTIFICATION HELP New MSPA Certifications (post 2014) Support. Our system accepts both newer and older MSPA certificate codes in both the new and old format. Like the old certificates, our new certificates require that the email you use with your Sassie account match the email on record with theMSPA.
MYSTERY SHOPPING
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. ONSITE MYSTERY SHOPPING SERVICES With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those. Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses in HOW TO BECOME A MYSTERY SHOPPER To SIGN UP click the round GO button on the bottom of the page (pictured here) Step 2 Enter Email Address We want to make sure you haven't already signed up, so enter your email address and we will search our records to see if your email is there. Select your country from the dropdown list on this CUSTOMER EXPERIENCE, REPUTATION MANAGEMENT, AND LOSS About. IntelliShop is an independent customer experience research and improvement firm. We partner with the world’s leading brands to help them strengthen their customer experience, protect their brand reputation, and drive improved revenue.GET IN TOUCH
New Client Inquiries 419.872.5103 Email Us: ContactUs@intelli-shop.com IntelliShop 2025 Michael Owens Way Perrysburg, Ohio 43551 419.872.5103 Client Login InSite Shopper Help Desk InSite Become a Mystery ShopperEmail Us
CONTACT US FOR LOSS PREVENTION, CUSTOMER EXPERIENCE AND We're here to help you grow. Contact us today to discuss solutions for loss prevention, reputation management, and customer experience.SHOPPER SCHEDULING
Sassie is the greatest. You are not currently logged in. CLICK HERE TOLOGIN
CUSTOMER EXPERIENCE
Online Reputation Management (ORM) Insights How Social Listening Could Have Helped Wall Street and GameStop. The biggest news in stock trading this past week was a community of Redditors who came together to send the stock price of GameStop, AMC and a couple others soaring. FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Apply. Definition: verb – To indicate to the scheduler that you would like to perform a given shop, for the indicated pay and by the indicated Due Date. This option is used when a shop cannot be self-assigned, or where it could be self-assigned but the shopper does not meet the minimum grade or profile. MSPA SHOPPER CERTIFICATION HELP New MSPA Certifications (post 2014) Support. Our system accepts both newer and older MSPA certificate codes in both the new and old format. Like the old certificates, our new certificates require that the email you use with your Sassie account match the email on record with theMSPA.
CUSTOMER EXPERIENCE SOLUTIONS FOR SMALL BUSINESSES What to Expect from CustomerOptix. CustomerOptix is IntelliShop's portal for small businesses to realize the benefits of customer experience feedback services that large brands have access to, but without the budget or contractual commitments usually required. HOW TO BECOME A MYSTERY SHOPPER Getting Started With Mystery Shopping. When you click the "Sign Up to Become a Mystery Shopper" link below, a new site will open in a new tab. Follow the directions on this page and you will have signed up to become a Mystery Shopper with IntelliShop. HOW WE MYSTERY SHOP, PROTECT AND MONITOR YOUR BRAND 2. Gather Holistic Experience Data. Our wide scope of customer-centric services captures detailed data from all customer touchpoints. We'll assess your goals and needs and recommend an approach that may include Customer Experience, Online Reputation Management, Loss Prevention & Compliance, or a combination of those.CUSTOMER EXPERIENCE
Online Reputation Management (ORM) Insights How Social Listening Could Have Helped Wall Street and GameStop. The biggest news in stock trading this past week was a community of Redditors who came together to send the stock price of GameStop, AMC and a couple others soaring. HOW TO SELECT A MYSTERY SHOPPING COMPANY How to Manage Labor Shortages this Summer. In the restaurant and retail industry today, good people are hard to find and harder to keep. Even prior to the pandemic, recruitment and retention have long been major pain points for owners and operators. GENERATIONAL DIFFERENCES IN CUSTOMER EXPERIENCE… Taking a one-size-fits-all approach to customer experience rarely works, as most brands have customers of all ages with varying expectations. In order to stay competitive, brands must learn to personalize their customer experience and understand the generational differences among Baby Boomers, FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Answer. Many of our reports allow you to scan the paperwork and upload it directly in the report; this is the fastest and best method. If you must fax something to us, HOW TO MANAGE LABOR SHORTAGES THIS SUMMER Focus on staff retention Your existing staff are never more valuable than when you are in the middle of a labor shortage. Current staff can provide insightful information that can help improve operations, customer experience and develop a sense of employee loyalty. Consider offering an incentive THANKS | INTELLISHOP Time-Saving Programs IntelliShop is great at helping us adjust along the way. They have been super helpful. It has been such a huge help, and will only continue to get better. WHY THE POST-PURCHASE CUSTOMER EXPERIENCE MAY BE JUST The customer journey doesn’t stop after a purchase is made. While the ultimate goal of any business is the sale, if you want to encourage repeat customers, brands should put the same focus on the post-purchase customer experience as well.MYSTERY SHOPPING
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. IntelliShop offers the most reliable and highly trained shoppers in the industry. ONSITE MYSTERY SHOPPING SERVICES With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those. Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses inCUSTOMER EXPERIENCE
Whether as stand-alone programs, or a blend of our expertise from Online Reputation Management, Customer Experience, and Loss Prevention & Compliance, we design curated solutions centered on timely data and actionable outcomes. Our big-picture thinking and innovative tactics help you to use customer experience as a strategic advantage. CUSTOMER EXPERIENCE, REPUTATION MANAGEMENT, AND LOSS Experience is Everything. Our intentional, customer-centric mindset runs through all aspects of our company. We’re deeply rooted in respect, integrity, positivity, teamwork, and serving the client above all else. IntelliShop is located in beautiful & historic Perrysburg, Ohio (just south of Toledo).CUSTOMER EXPERIENCE
IntelliShop needs the help of people like you to give companies a fresh perspective on how they do business, with the ultimate goal of continuously improving the sales and service experience. Here's a step-by-step list of how you can join our team of over one HOW TO BECOME A MYSTERY SHOPPER Step 3. Pick Your Country. We need to know where you live so we know what form you have to fill out. Select your country from the dropdown list on this page and then click "GO". Step 4. "Sign" Agreements and Fill Out the Form. Here you will find a log form to scroll through and read. This is our Independent Contractor Agreement, which you will CONTACT US FOR LOSS PREVENTION, CUSTOMER EXPERIENCE AND Contact us for Loss Prevention, Customer Experience and | IntelliShop. Contact. Visit Our Shopper Hub if you want to register as a mystery shopper or if you a current mystery shopper. Just follow the link below. Enter the Shopper Hub. One of the Best. IntelliShop does a wonderful job handling all of our needs.GET IN TOUCH
New Client Inquiries 419.872.5103 Email Us: ContactUs@intelli-shop.com IntelliShop 2025 Michael Owens Way Perrysburg, Ohio 43551 419.872.5103 Client Login InSite Shopper Help Desk InSite Become a Mystery ShopperEmail Us
MYSTERY SHOPPER CONTACT Ask Us Questions About Mystery Shopping If you want to become a mystery shopper, please use the Become a Shopper link. Otherwise, ask our team of experts anything you need to know to be successful. Have more questions? Become a Shopper Check out the Shopper Hub For answersRead Our FAQ
FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Definition: noun – A note on a shopper’s record that affects the shopper’s score either negatively or positively and gives valuable information to other schedulers. Example: John Doe has several negative citations on his record, which pull his shopper score down to a 6, even though he gets 9s and 10s on most shops he performs.Synonyms: Cite.
MYSTERY SHOPPING
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. IntelliShop offers the most reliable and highly trained shoppers in the industry. ONSITE MYSTERY SHOPPING SERVICES With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those. Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses inCUSTOMER EXPERIENCE
Whether as stand-alone programs, or a blend of our expertise from Online Reputation Management, Customer Experience, and Loss Prevention & Compliance, we design curated solutions centered on timely data and actionable outcomes. Our big-picture thinking and innovative tactics help you to use customer experience as a strategic advantage. CUSTOMER EXPERIENCE, REPUTATION MANAGEMENT, AND LOSS Experience is Everything. Our intentional, customer-centric mindset runs through all aspects of our company. We’re deeply rooted in respect, integrity, positivity, teamwork, and serving the client above all else. IntelliShop is located in beautiful & historic Perrysburg, Ohio (just south of Toledo).CUSTOMER EXPERIENCE
IntelliShop needs the help of people like you to give companies a fresh perspective on how they do business, with the ultimate goal of continuously improving the sales and service experience. Here's a step-by-step list of how you can join our team of over one HOW TO BECOME A MYSTERY SHOPPER Step 3. Pick Your Country. We need to know where you live so we know what form you have to fill out. Select your country from the dropdown list on this page and then click "GO". Step 4. "Sign" Agreements and Fill Out the Form. Here you will find a log form to scroll through and read. This is our Independent Contractor Agreement, which you will CONTACT US FOR LOSS PREVENTION, CUSTOMER EXPERIENCE AND Contact us for Loss Prevention, Customer Experience and | IntelliShop. Contact. Visit Our Shopper Hub if you want to register as a mystery shopper or if you a current mystery shopper. Just follow the link below. Enter the Shopper Hub. One of the Best. IntelliShop does a wonderful job handling all of our needs.GET IN TOUCH
New Client Inquiries 419.872.5103 Email Us: ContactUs@intelli-shop.com IntelliShop 2025 Michael Owens Way Perrysburg, Ohio 43551 419.872.5103 Client Login InSite Shopper Help Desk InSite Become a Mystery ShopperEmail Us
MYSTERY SHOPPER CONTACT Ask Us Questions About Mystery Shopping If you want to become a mystery shopper, please use the Become a Shopper link. Otherwise, ask our team of experts anything you need to know to be successful. Have more questions? Become a Shopper Check out the Shopper Hub For answersRead Our FAQ
FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Definition: noun – A note on a shopper’s record that affects the shopper’s score either negatively or positively and gives valuable information to other schedulers. Example: John Doe has several negative citations on his record, which pull his shopper score down to a 6, even though he gets 9s and 10s on most shops he performs.Synonyms: Cite.
HOW WE MYSTERY SHOP, PROTECT AND MONITOR YOUR BRAND 2. Gather Holistic Experience Data. Our wide scope of customer-centric services captures detailed data from all customer touchpoints. We'll assess your goals and needs and recommend an approach that may include Customer Experience, Online Reputation Management, Loss Prevention & Compliance, or a combination of those. CONTACT US | INTELLISHOP Talk to Sales We are excited to know more about your business and what you need to see success. Call Us: 419.872.5103 Email us: ContactUs@intelli-shop.com Fill Out the Contact Form Become a ShopperWe have a whole
MYSTERY SHOPPER CONTACT Ask Us Questions About Mystery Shopping If you want to become a mystery shopper, please use the Become a Shopper link. Otherwise, ask our team of experts anything you need to know to be successful. Have more questions? Become a Shopper Check out the Shopper Hub For answersRead Our FAQ
ELEVATE THE EXPERIENCE Experience is Everything We know what it takes to turn insights into outcomes. Unlike most secret shopper programs, these evaluators will create a video and tell you how the experience made them feel in addition to the secret shopper questionnaire. Real Stories – Actively listen to and watch peopleCUSTOMER EXPERIENCE
Online Reputation Management (ORM) Insights How Social Listening Could Have Helped Wall Street and GameStop. The biggest news in stock trading this past week was a community of Redditors who came together to send the stock price of GameStop, AMC and a couple others soaring. FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Answer. Please contact PayPal at 888-221-1161 to see whether they received your payment. If you still have a question after speaking with them, e-mail us at payments@intelli-shop.com, with the details (client evaluated, evaluation date, payment amount expected). HOW TO BE A SUCCESSFUL MYSTERY SHOPPER Prepared To be a successful mystery shopper, you must read your shop guidelines multiple times before conducting the shop. Mystery shoppers with integrity always strive to provide the most accurate, thorough and complete information to better serve the client. A successful mystery shopper is aware THANKS | INTELLISHOP Success! Thank you for contacting IntelliShop. One of our Team Members will be in touch soon. IntelliShop does a wonderful job handling all of our needs. I'm glad they look after FCA's account! They are one of the best vendors that we work with.SHOPPER SCHEDULING
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JEFF KOPPES
Jeff Koppes. Chief Operating Officer. Role & Contributions. As the COO and Integrator for IntelliShop, Jeff's role is the relentless pursuit of world-leading client satisfaction. He is responsible for building and supporting the team that helps our clients develop strategies, programs and analytics to utilize exceptional customer experience asMYSTERY SHOPPING
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. IntelliShop offers the most reliable and highly trained shoppers in the industry.CUSTOMER EXPERIENCE
IntelliShop needs the help of people like you to give companies a fresh perspective on how they do business, with the ultimate goal of continuously improving the sales and service experience. Here's a step-by-step list of how you can join our team of over one ONSITE MYSTERY SHOPPING SERVICES With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those. Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses in HOW TO BECOME A MYSTERY SHOPPER Step 3. Pick Your Country. We need to know where you live so we know what form you have to fill out. Select your country from the dropdown list on this page and then click "GO". Step 4. "Sign" Agreements and Fill Out the Form. Here you will find a log form to scroll through and read. This is our Independent Contractor Agreement, which you willGET IN TOUCH
New Client Inquiries 419.872.5103 Email Us: ContactUs@intelli-shop.com IntelliShop 2025 Michael Owens Way Perrysburg, Ohio 43551 419.872.5103 Client Login InSite Shopper Help Desk InSite Become a Mystery ShopperEmail Us
CONTACT US FOR LOSS PREVENTION, CUSTOMER EXPERIENCE AND Contact us for Loss Prevention, Customer Experience and | IntelliShop. Contact. Visit Our Shopper Hub if you want to register as a mystery shopper or if you a current mystery shopper. Just follow the link below. Enter the Shopper Hub. One of the Best. IntelliShop does a wonderful job handling all of our needs.MYSTERY SHOPPING
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. IntelliShop offers the most reliable and highly trained shoppers in the industry.CUSTOMER EXPERIENCE
IntelliShop needs the help of people like you to give companies a fresh perspective on how they do business, with the ultimate goal of continuously improving the sales and service experience. Here's a step-by-step list of how you can join our team of over one ONSITE MYSTERY SHOPPING SERVICES With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those. Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses in HOW TO BECOME A MYSTERY SHOPPER Step 3. Pick Your Country. We need to know where you live so we know what form you have to fill out. Select your country from the dropdown list on this page and then click "GO". Step 4. "Sign" Agreements and Fill Out the Form. Here you will find a log form to scroll through and read. This is our Independent Contractor Agreement, which you willGET IN TOUCH
New Client Inquiries 419.872.5103 Email Us: ContactUs@intelli-shop.com IntelliShop 2025 Michael Owens Way Perrysburg, Ohio 43551 419.872.5103 Client Login InSite Shopper Help Desk InSite Become a Mystery ShopperEmail Us
CONTACT US FOR LOSS PREVENTION, CUSTOMER EXPERIENCE AND Contact us for Loss Prevention, Customer Experience and | IntelliShop. Contact. Visit Our Shopper Hub if you want to register as a mystery shopper or if you a current mystery shopper. Just follow the link below. Enter the Shopper Hub. One of the Best. IntelliShop does a wonderful job handling all of our needs.CUSTOMER EXPERIENCE
Online Reputation Management (ORM) Insights How Social Listening Could Have Helped Wall Street and GameStop. The biggest news in stock trading this past week was a community of Redditors who came together to send the stock price of GameStop, AMC and a couple others soaring.SHOPPER SCHEDULING
Sassie is the greatest. You are not currently logged in. CLICK HERE TOLOGIN
FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Definition: noun – A note on a shopper’s record that affects the shopper’s score either negatively or positively and gives valuable information to other schedulers. Example: John Doe has several negative citations on his record, which pull his shopper score down to a 6, even though he gets 9s and 10s on most shops he performs.Synonyms: Cite.
STACY STAMM
Stacy has worked on IntelliShop's operations team for over 9 years starting with Quality Assurance and, for the last 8 years, in the role of Field Staff Coordinator, collaborating with the client services team, quality assurance, and database of over 1.2M independent contractors to execute a HOW TO BECOME A MYSTERY SHOPPER Getting Started With Mystery Shopping. When you click the "Sign Up to Become a Mystery Shopper" link below, a new site will open in a new tab. Follow the directions on this page and you will have signed up to become a Mystery Shopper with IntelliShop. CUSTOMER EXPERIENCE SOLUTIONS FOR SMALL BUSINESSES What to Expect from CustomerOptix. CustomerOptix is IntelliShop's portal for small businesses to realize the benefits of customer experience feedback services that large brands have access to, but without the budget or contractual commitments usually required. HOW WE MYSTERY SHOP, PROTECT AND MONITOR YOUR BRAND 2. Gather Holistic Experience Data. Our wide scope of customer-centric services captures detailed data from all customer touchpoints. We'll assess your goals and needs and recommend an approach that may include Customer Experience, Online Reputation Management, Loss Prevention & Compliance, or a combination of those. FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Answer. Please contact PayPal at 888-221-1161 to see whether they received your payment. If you still have a question after speaking with them, e-mail us at payments@intelli-shop.com, with the details (client evaluated, evaluation date, payment amount expected). HOW FREQUENTLY SHOULD I SHOP MY BUSINESS? Mystery shopping reports should contain a story-like, detailed recap of the shoppers’ interactions with your managers and associates. Typically, evaluation reports are sent back to the client within 48-72 hours. Too many mystery shops can sometimes overwhelm small business owners with the influx of data. The frequency of shops should be HOW TO MANAGE LABOR SHORTAGES THIS SUMMER Focus on staff retention Your existing staff are never more valuable than when you are in the middle of a labor shortage. Current staff can provide insightful information that can help improve operations, customer experience and develop a sense of employee loyalty. Consider offering an incentive THANKS | INTELLISHOP Success! Thank you for contacting IntelliShop. One of our Team Members will be in touch soon. IntelliShop does a wonderful job handling all of our needs. I'm glad they look after FCA's account! They are one of the best vendors that we work with. HOW TO SELECT A MYSTERY SHOPPING COMPANY Consider the selection of a mystery shopping partner in the same vein as your other professional services partners, such as your accountants, law firm, advertising agency, social media partner, web programmers, and so on. Again, these aren’t life-and-death, but you didn’t select them for their cheap prices—you chose them based ontheir merit.
MSPA SHOPPER CERTIFICATION HELP New MSPA Certifications (post 2014) Support. Our system accepts both newer and older MSPA certificate codes in both the new and old format. Like the old certificates, our new certificates require that the email you use with your Sassie account match the email on record with theMSPA.
ADMIN SHOP LOG
Admin Shop Log. You are not logged into this Mystery Shop Provider's system. Please Login Here.MYSTERY SHOPPING
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. IntelliShop offers the most reliable and highly trained shoppers in the industry.CUSTOMER EXPERIENCE
IntelliShop needs the help of people like you to give companies a fresh perspective on how they do business, with the ultimate goal of continuously improving the sales and service experience. Here's a step-by-step list of how you can join our team of over one ONSITE MYSTERY SHOPPING SERVICES With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those. Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses in HOW TO BECOME A MYSTERY SHOPPER Step 3. Pick Your Country. We need to know where you live so we know what form you have to fill out. Select your country from the dropdown list on this page and then click "GO". Step 4. "Sign" Agreements and Fill Out the Form. Here you will find a log form to scroll through and read. This is our Independent Contractor Agreement, which you willGET IN TOUCH
New Client Inquiries 419.872.5103 Email Us: ContactUs@intelli-shop.com IntelliShop 2025 Michael Owens Way Perrysburg, Ohio 43551 419.872.5103 Client Login InSite Shopper Help Desk InSite Become a Mystery ShopperEmail Us
CONTACT US FOR LOSS PREVENTION, CUSTOMER EXPERIENCE AND Contact us for Loss Prevention, Customer Experience and | IntelliShop. Contact. Visit Our Shopper Hub if you want to register as a mystery shopper or if you a current mystery shopper. Just follow the link below. Enter the Shopper Hub. One of the Best. IntelliShop does a wonderful job handling all of our needs.MYSTERY SHOPPING
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. IntelliShop offers the most reliable and highly trained shoppers in the industry.CUSTOMER EXPERIENCE
IntelliShop needs the help of people like you to give companies a fresh perspective on how they do business, with the ultimate goal of continuously improving the sales and service experience. Here's a step-by-step list of how you can join our team of over one ONSITE MYSTERY SHOPPING SERVICES With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those. Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses in HOW TO BECOME A MYSTERY SHOPPER Step 3. Pick Your Country. We need to know where you live so we know what form you have to fill out. Select your country from the dropdown list on this page and then click "GO". Step 4. "Sign" Agreements and Fill Out the Form. Here you will find a log form to scroll through and read. This is our Independent Contractor Agreement, which you willGET IN TOUCH
New Client Inquiries 419.872.5103 Email Us: ContactUs@intelli-shop.com IntelliShop 2025 Michael Owens Way Perrysburg, Ohio 43551 419.872.5103 Client Login InSite Shopper Help Desk InSite Become a Mystery ShopperEmail Us
CONTACT US FOR LOSS PREVENTION, CUSTOMER EXPERIENCE AND Contact us for Loss Prevention, Customer Experience and | IntelliShop. Contact. Visit Our Shopper Hub if you want to register as a mystery shopper or if you a current mystery shopper. Just follow the link below. Enter the Shopper Hub. One of the Best. IntelliShop does a wonderful job handling all of our needs. HOW TO BECOME A MYSTERY SHOPPER Getting Started With Mystery Shopping. When you click the "Sign Up to Become a Mystery Shopper" link below, a new site will open in a new tab. Follow the directions on this page and you will have signed up to become a Mystery Shopper with IntelliShop. CUSTOMER EXPERIENCE SOLUTIONS FOR SMALL BUSINESSES What to Expect from CustomerOptix. CustomerOptix is IntelliShop's portal for small businesses to realize the benefits of customer experience feedback services that large brands have access to, but without the budget or contractual commitments usually required. HOW WE MYSTERY SHOP, PROTECT AND MONITOR YOUR BRAND 2. Gather Holistic Experience Data. Our wide scope of customer-centric services captures detailed data from all customer touchpoints. We'll assess your goals and needs and recommend an approach that may include Customer Experience, Online Reputation Management, Loss Prevention & Compliance, or a combination of those. FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Answer. Please contact PayPal at 888-221-1161 to see whether they received your payment. If you still have a question after speaking with them, e-mail us at payments@intelli-shop.com, with the details (client evaluated, evaluation date, payment amount expected). HOW FREQUENTLY SHOULD I SHOP MY BUSINESS? Mystery shopping reports should contain a story-like, detailed recap of the shoppers’ interactions with your managers and associates. Typically, evaluation reports are sent back to the client within 48-72 hours. Too many mystery shops can sometimes overwhelm small business owners with the influx of data. The frequency of shops should be HOW TO MANAGE LABOR SHORTAGES THIS SUMMER Focus on staff retention Your existing staff are never more valuable than when you are in the middle of a labor shortage. Current staff can provide insightful information that can help improve operations, customer experience and develop a sense of employee loyalty. Consider offering an incentive THANKS | INTELLISHOP Success! Thank you for contacting IntelliShop. One of our Team Members will be in touch soon. IntelliShop does a wonderful job handling all of our needs. I'm glad they look after FCA's account! They are one of the best vendors that we work with. HOW TO SELECT A MYSTERY SHOPPING COMPANY Consider the selection of a mystery shopping partner in the same vein as your other professional services partners, such as your accountants, law firm, advertising agency, social media partner, web programmers, and so on. Again, these aren’t life-and-death, but you didn’t select them for their cheap prices—you chose them based ontheir merit.
MSPA SHOPPER CERTIFICATION HELP New MSPA Certifications (post 2014) Support. Our system accepts both newer and older MSPA certificate codes in both the new and old format. Like the old certificates, our new certificates require that the email you use with your Sassie account match the email on record with theMSPA.
ADMIN SHOP LOG
Admin Shop Log. You are not logged into this Mystery Shop Provider's system. Please Login Here.MYSTERY SHOPPING
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. IntelliShop offers the most reliable and highly trained shoppers in the industry. CUSTOMER EXPERIENCE, REPUTATION MANAGEMENT, AND LOSS Experience is Everything. Our intentional, customer-centric mindset runs through all aspects of our company. We’re deeply rooted in respect, integrity, positivity, teamwork, and serving the client above all else. IntelliShop is located in beautiful & historic Perrysburg, Ohio (just south of Toledo).CUSTOMER EXPERIENCE
IntelliShop needs the help of people like you to give companies a fresh perspective on how they do business, with the ultimate goal of continuously improving the sales and service experience. Here's a step-by-step list of how you can join our team of over oneCUSTOMER EXPERIENCE
Whether as stand-alone programs, or a blend of our expertise from Online Reputation Management, Customer Experience, and Loss Prevention & Compliance, we design curated solutions centered on timely data and actionable outcomes. Our big-picture thinking and innovative tactics help you to use customer experience as a strategic advantage.GET IN TOUCH
New Client Inquiries 419.872.5103 Email Us: ContactUs@intelli-shop.com IntelliShop 2025 Michael Owens Way Perrysburg, Ohio 43551 419.872.5103 Client Login InSite Shopper Help Desk InSite Become a Mystery ShopperEmail Us
ONSITE MYSTERY SHOPPING SERVICES With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those. Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses in CONTACT US FOR LOSS PREVENTION, CUSTOMER EXPERIENCE AND Contact us for Loss Prevention, Customer Experience and | IntelliShop. Contact. Visit Our Shopper Hub if you want to register as a mystery shopper or if you a current mystery shopper. Just follow the link below. Enter the Shopper Hub. One of the Best. IntelliShop does a wonderful job handling all of our needs.SHOPPER SCHEDULING
Sassie is the greatest. You are not currently logged in. CLICK HERE TOLOGIN
FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Definition: noun – A note on a shopper’s record that affects the shopper’s score either negatively or positively and gives valuable information to other schedulers. Example: John Doe has several negative citations on his record, which pull his shopper score down to a 6, even though he gets 9s and 10s on most shops he performs.Synonyms: Cite.
STACY STAMM
Stacy has worked on IntelliShop's operations team for over 9 years starting with Quality Assurance and, for the last 8 years, in the role of Field Staff Coordinator, collaborating with the client services team, quality assurance, and database of over 1.2M independent contractors to execute aMYSTERY SHOPPING
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard. IntelliShop offers the most reliable and highly trained shoppers in the industry. CUSTOMER EXPERIENCE, REPUTATION MANAGEMENT, AND LOSS Experience is Everything. Our intentional, customer-centric mindset runs through all aspects of our company. We’re deeply rooted in respect, integrity, positivity, teamwork, and serving the client above all else. IntelliShop is located in beautiful & historic Perrysburg, Ohio (just south of Toledo).CUSTOMER EXPERIENCE
IntelliShop needs the help of people like you to give companies a fresh perspective on how they do business, with the ultimate goal of continuously improving the sales and service experience. Here's a step-by-step list of how you can join our team of over oneCUSTOMER EXPERIENCE
Whether as stand-alone programs, or a blend of our expertise from Online Reputation Management, Customer Experience, and Loss Prevention & Compliance, we design curated solutions centered on timely data and actionable outcomes. Our big-picture thinking and innovative tactics help you to use customer experience as a strategic advantage.GET IN TOUCH
New Client Inquiries 419.872.5103 Email Us: ContactUs@intelli-shop.com IntelliShop 2025 Michael Owens Way Perrysburg, Ohio 43551 419.872.5103 Client Login InSite Shopper Help Desk InSite Become a Mystery ShopperEmail Us
ONSITE MYSTERY SHOPPING SERVICES With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those. Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses in CONTACT US FOR LOSS PREVENTION, CUSTOMER EXPERIENCE AND Contact us for Loss Prevention, Customer Experience and | IntelliShop. Contact. Visit Our Shopper Hub if you want to register as a mystery shopper or if you a current mystery shopper. Just follow the link below. Enter the Shopper Hub. One of the Best. IntelliShop does a wonderful job handling all of our needs.SHOPPER SCHEDULING
Sassie is the greatest. You are not currently logged in. CLICK HERE TOLOGIN
FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Definition: noun – A note on a shopper’s record that affects the shopper’s score either negatively or positively and gives valuable information to other schedulers. Example: John Doe has several negative citations on his record, which pull his shopper score down to a 6, even though he gets 9s and 10s on most shops he performs.Synonyms: Cite.
STACY STAMM
Stacy has worked on IntelliShop's operations team for over 9 years starting with Quality Assurance and, for the last 8 years, in the role of Field Staff Coordinator, collaborating with the client services team, quality assurance, and database of over 1.2M independent contractors to execute aCUSTOMER EXPERIENCE
Setting A Higher Standard. When it comes to holistic customer experience improvement, we see things differently. Whether as stand-alone programs, or a blend of our expertise from Online Reputation Management, Customer Experience, and Loss Prevention & Compliance, we design curated solutions centered on timely data and actionable outcomes. ONSITE MYSTERY SHOPPING SERVICES With onsite mystery shopping services you will get proven solutions within custom-designed programs, to ensure you are meeting those. Whether your business is restaurants, event venues, sports teams, car dealerships, airports, banks, hotels, retailers — IntelliShop has experience with businesses in HOW TO BECOME A MYSTERY SHOPPER Getting Started With Mystery Shopping. When you click the "Sign Up to Become a Mystery Shopper" link below, a new site will open in a new tab. Follow the directions on this page and you will have signed up to become a Mystery Shopper with IntelliShop. CONTACT US | INTELLISHOP Talk to Sales We are excited to know more about your business and what you need to see success. Call Us: 419.872.5103 Email us: ContactUs@intelli-shop.com Fill Out the Contact Form Become a ShopperWe have a whole
HOW WE MYSTERY SHOP, PROTECT AND MONITOR YOUR BRAND 2. Gather Holistic Experience Data. Our wide scope of customer-centric services captures detailed data from all customer touchpoints. We'll assess your goals and needs and recommend an approach that may include Customer Experience, Online Reputation Management, Loss Prevention & Compliance, or a combination of those. ELEVATE THE EXPERIENCE Experience is Everything We know what it takes to turn insights into outcomes. Customer Experience Assessments are conducted on your locations, website or call center utilizing experienced secret shoppers. IntelliShop then partners with you to help turn those insights into outcomes. Real Actions – FREQUENTLY ASKED MYSTERY SHOPPER QUESTIONS Answer. Please contact PayPal at 888-221-1161 to see whether they received your payment. If you still have a question after speaking with them, e-mail us at payments@intelli-shop.com, with the details (client evaluated, evaluation date, payment amount expected).CUSTOMER EXPERIENCE
Online Reputation Management (ORM) Insights How Social Listening Could Have Helped Wall Street and GameStop. The biggest news in stock trading this past week was a community of Redditors who came together to send the stock price of GameStop, AMC and a couple others soaring. THANKS | INTELLISHOP Success! Thank you for contacting IntelliShop. One of our Team Members will be in touch soon. IntelliShop does a wonderful job handling all of our needs. I'm glad they look after FCA's account! They are one of the best vendors that we work with. MSPA SHOPPER CERTIFICATION HELP New MSPA Certifications (post 2014) Support. Our system accepts both newer and older MSPA certificate codes in both the new and old format. Like the old certificates, our new certificates require that the email you use with your Sassie account match the email on record with theMSPA.
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UNDERSTAND YOUR CUSTOMER EXPERIENCE. IntelliShop’s mystery shopping services give you an honest, in-depth look at your business through the eyes of your customers.Let's Talk
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MYSTERY SHOPPING DATA WITH MEANING. We don’t just collect and do a "data dump” on you: we help you understand what it means, and how to use it to improve your business.Let's Talk
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BECOME A PARTNER.
Offer white-label mystery shopping and customer feedback programs toyour clients.
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WHAT MAKES YOU DIFFERENT? Competitive intelligence can be easy to get, but hard to get right.Let's Talk
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ARE YOU REALLY HEARING YOUR CUSTOMERS? Your customers have opinions. Lots of them. Tune into what they aresaying.
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REWARD YOUR TEAM.
Tie results of customer experience measurement to reward & incentiveprograms.
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CUSTOMER EXPERIENCE IS EVERYTHING. Are you delivering the kind of amazing experience that your customersexpect?
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LAUREN NEEDED OBJECTIVE FEEDBACK ABOUT HER COMPANY'S STORES. Creating authentic customer experiences and sending people into your stores, calling your contact center, or visiting your website knowing exactly what to evaluate is invaluable, truthful research. We'll help you understand your customer experience and whether it matches yourobjectives.
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CHLOE WAS OVERWHELMED WITH DATA. You have access to more data than ever. But what does it all mean, and how do you use it? How can you use it to drive real improvement? What are your best practices, and why are they “best”? What specifically moves the line for your business? IntelliShop helps its clients go from merely gathering data to driving real improvement &results.
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MARIA'S CLIENTS LOOK TO HER FOR HELP. She runs a market research firm that doesn’t have in-house mystery shopping capabilities or customer feedback solutions. By partnering with IntelliShop, she can now offer these programs to her clients, in a white-label environment, strengthening her client relationship and creating new revenue streams for her company.*
KATE WANTED TO CHECK OUT THE COMPETITION. “Competitor shops” rarely provide results that are actionable. Ours identify exactly how you rank against your competition in any number of areas, specifically why customers prefer one over the other, and then guide you on how to turn that into strategies to beat themacross the board.
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BILL WANTED TO MAKE HIS SALESPEOPLE MORE EFFECTIVE. He hired IntelliShop to develop and implement a Voice of the Customer program to capture feedback from actual customers. Using our proprietary platform, we combine mobile surveys, IVR and operator-assisted feedback to make it easy to get their voices heard. And, we made it easy for Bill to hear them and improve his business.*
MICHAEL WANTED TO RECOGNIZE HIS TOP PERFORMERS. Whether through mystery shopping or customer feedback programs, IntelliShop's work is often used as a benchmark for associate and manager performance, and we consult with our clients on how to tie results to reward and incentive programs. Doing so not only improves performance, it's a complimentary addition to company culture andemployee morale.
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PAUL NEEDED A MORE DETAILED PERSPECTIVE ON HIS RESTAURANTS'PERFORMANCE.
As Director of Customer Experience, Paul needs to assure his company delivers a great customer experience across all locations. He knows that listening to one voice can be like seeing through a keyhole, so to get a more holistic view of the customer experience, he hired IntelliShop to conduct both mystery shops and survey his customers about their experiences. IntelliShop Named a Top Mystery Shopping CompanyRead The Article
Need mystery shopping? Get Started Questions? Here's how it works. Want to be a mystery shopper? Register Now Already a shopper? Login here. CUSTOMER EXPERIENCE SOLUTIONSnavigatedown
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ON LOCATION
The brick and mortar customer experience is evolving. With a database of over 1 million independent evaluators/mystery shoppers, we’ll deploy shoppers who act, look, and think like your actual customers. They’ll follow a scripted, typical customer visit, then report back to us on their experience. Ask about our video mystery shopping services for a more in-depth look into your customer experience.computer
ON YOUR WEBSITE
As e-commerce continues to rise, your website has now become your storefront, often serving as your customers’ first impression. Our specially-trained in-house team of Ecommerce Customer Experience Experts will click, scroll, explore, and order from your website, carefully evaluating their experience every step along the way.phone
ON THE PHONE
The telephone continues to be instrumental to success over your entire customer experience lifecycle. Telephone mystery shopping services ensure your contact centers, locations, and automated phone services are meeting your customers’ needs.What makes
the best?
WE'RE GOOD LISTENERS. We'll take everything we learn about you and create customized solutions that meet your specific needs.WE'RE EVERYWHERE.
With more than 1 million evaluators throughout North America, we can get anywhere, quickly. More importantly, we make sure to assign the right person to the right evaluation at the right time. WE'RE ALWAYS ON TIME. You have deadlines, we meet them. Our on-time completion rate is more than 99% over the past 5 years.INTELLIVIEW™
See what your customers see, and hear what they hear. IntelliView™ video mystery shopping brings you high-resolution videos of actual customer experiences.Learn More
Our clients love IntelliShop. Dining Retail Automotive Luxury Healthcare*
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The shops are extremely valuable to us and the service we have received has been extraordinarily excellent. National Healthcare Staffing Company*
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Everything is going great with the new shops. Everyone is very pleased with how to the point they are. Thanks for helping me simplify what wehad.
Regional Family Dining Restaurant Company*
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I have sold IntelliShop to our leadership and associates being 'tested' as a company that provides, honest, straightforward feedback from our everyday customer’s perspective. You provide all of this. Regional Sporting Goods Retailer*
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IntelliShop is a very good company to work with. I have recommended IntelliShop to other lines of business and will continue to do so in the future. Thank you for being professional. Big 3 Auto Manufacturer*
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IntelliShop has been an incredible partner throughout the last year. The entire team has been extremely supportive, resourceful and easy to work with. We look forward to another great year! National Luxury Products Retailer*
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The shops are extremely valuable to us and the service we have received has been extraordinarily excellent. National Healthcare Staffing Company*
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Everything is going great with the new shops. Everyone is very pleased with how to the point they are. Thanks for helping me simplify what wehad.
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MEET THE INTELLISHOP TEAM We are a unique group of people who are passionate about customer experience. Everything we do centers around helping clients become better at what they do.Say Hello
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IS MYSTERY SHOPPING ABOUT TO GET LESS…MYSTERIOUS? Posted on 03/03/2020 HOW TO CALCULATE CUSTOMER EXPERIENCE ROI Posted on 01/27/2020 HOW TO LEVERAGE COMPETITIVE AUDITING TO MAKE CUSTOMER EXPERIENCE YOUR KEY BRAND DIFFERENTIATOR Posted on 01/20/2020LOGIN NOW
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