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OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
HUMANS – A DESIGNER’S GUIDE The set of all designers is a subset of the set of all humans. or: All designers are humans. However, an alien looking at our web sites and software might develop a different picture, as shown in the following diagram. The diagram states that: The set of all humans does not AFFINITY DIAGRAMMINGCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
USABILITY FOR TECHNICAL COMMUNICATORS FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
HUMANS – A DESIGNER’S GUIDE The set of all designers is a subset of the set of all humans. or: All designers are humans. However, an alien looking at our web sites and software might develop a different picture, as shown in the following diagram. The diagram states that: The set of all humans does not AFFINITY DIAGRAMMINGCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
USABILITY FOR TECHNICAL COMMUNICATORS FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & Environment CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
USABILITY RESOURCES
A simple paper-based multi-participant variation of usability testing. The gold standard in usability evaluation, usability testing is a relatively simple technique. Schedule, guidelines and script – materials you can use when conducting tests. Usability testing can SCENARIOS | INFORMATION & DESIGN Scenarios. A scenario is a description of a person’s interaction with a system. Scenarios help focus design efforts on the user’s requirements, which are distinct from technical or business requirements. Scenarios may be related to ‘use cases’, which describe interactions at a technical level. Unlike use cases, however,scenarios can be
USABILITY TESTING MATERIALS Usability testing materials. When conducting usability testing, the pressing need to meet technology requirements can mean that insufficient time is given to ensuring that other supporting materials have been prepared. The result can be a test in which the administrator feels uncomfortable and poorly prepared. As a consequence, participants may STRUCTURE EVALUATION Structure evaluation. environment reveals considerable variation between individual search patterns. While you can. use various techniques (such as card sorting) to develop such structures, the process is very dependent on opinion and educated guesswork. However, you can evaluate and refine structures using simple paper-basedtechniques.
CARD SORTING
Card Sorting is a technique for exploring how people group items, so that you can develop. structures that maximize the probability of users being able to find items. Card Sorting: Is easy and cheap to conduct. Enables you to understand how ‘real people’ are likely to group items. Identifies items that are likely to be difficult toUSABILITY TESTING
Usability testing is a technique for ensuring that the intended users of a system can carry out the intended tasks efficiently, effectivelyand satisfactorily.
WRITING USABILITY REPORTS Writing the report. Starting at the lowest level, fill in the blanks in your document. Concentrate first on detailed information such as questionnaire results, task completion rates, participant comments, descriptions of methodology and the like. You cannot write good summaries or overviews until you are familiar with all the data. USABILITY EVALUATION CHECKLIST FOR WEB SITES NAVIGATION Web site evaluation checklist v1.1 Gerry Gaffney © 1998 Information & Design pty ltd www.infodesign.com.au Usability evaluation checklistfor web sites
INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU STRUCTURE EVALUATION AFFINITY DIAGRAMMINGCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU STRUCTURE EVALUATION AFFINITY DIAGRAMMINGCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
HUMANS – A DESIGNER’S GUIDE The set of all designers is a subset of the set of all humans. or: All designers are humans. However, an alien looking at our web sites and software might develop a different picture, as shown in the following diagram. The diagram states that: The set of all humans does notCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
HUMANS: A DESIGNER’S GUIDE The relationship between designers and other humans Humans: A Designer’s Guide Gerry Gaffney © 2001 Information & Design www.infodesign.com.au WEB SITE EVALUATION CONDUCTED FOR (THE CLIENT) BY Web Site Evaluation—Page 6 of 11 Detailed findings The following pages contain detailed findings. A copy of a checklist used as part of the evaluation process is contained at the end of the report on page9.
WHAT IS FACILITATION? INVOLVING ALL PARTICIPANTS Facilitation Usability Techniques series Gerry Gaffney © 2000 Information & Design www.infodesign.com.au What is facilitation? Facilitation is the process of USABILITY EVALUATION CHECKLIST FOR WEB SITES NAVIGATION Web site evaluation checklist v1.1 Gerry Gaffney © 1998 Information & Design pty ltd www.infodesign.com.au Usability evaluation checklistfor web sites
RANDOM NUMBERS PURPOSE Gerry Gaffney © 2001 Information & Design www.infodesign.com.au 20 Tasks: Participant 1234567891011121314151617181920 07 21 6 611343411 1 11 054486. 01 21o 2 n k s a T WHAT IS A CONTEXTUAL ENQUIRY? SITE VISIT GUIDELINES Contextual Enquiry Usability Techniques series Gerry Gaffney © 1999 Information & Design www.infodesign.com.au What is a Contextual Enquiry? Contextual Enquiry (CE INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU STRUCTURE EVALUATION AFFINITY DIAGRAMMINGCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU STRUCTURE EVALUATION AFFINITY DIAGRAMMINGCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
HUMANS – A DESIGNER’S GUIDE The set of all designers is a subset of the set of all humans. or: All designers are humans. However, an alien looking at our web sites and software might develop a different picture, as shown in the following diagram. The diagram states that: The set of all humans does notCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
HUMANS: A DESIGNER’S GUIDE The relationship between designers and other humans Humans: A Designer’s Guide Gerry Gaffney © 2001 Information & Design www.infodesign.com.au WEB SITE EVALUATION CONDUCTED FOR (THE CLIENT) BY Web Site Evaluation—Page 6 of 11 Detailed findings The following pages contain detailed findings. A copy of a checklist used as part of the evaluation process is contained at the end of the report on page9.
WHAT IS FACILITATION? INVOLVING ALL PARTICIPANTS Facilitation Usability Techniques series Gerry Gaffney © 2000 Information & Design www.infodesign.com.au What is facilitation? Facilitation is the process of USABILITY EVALUATION CHECKLIST FOR WEB SITES NAVIGATION Web site evaluation checklist v1.1 Gerry Gaffney © 1998 Information & Design pty ltd www.infodesign.com.au Usability evaluation checklistfor web sites
RANDOM NUMBERS PURPOSE Gerry Gaffney © 2001 Information & Design www.infodesign.com.au 20 Tasks: Participant 1234567891011121314151617181920 07 21 6 611343411 1 11 054486. 01 21o 2 n k s a T WHAT IS A CONTEXTUAL ENQUIRY? SITE VISIT GUIDELINES Contextual Enquiry Usability Techniques series Gerry Gaffney © 1999 Information & Design www.infodesign.com.au What is a Contextual Enquiry? Contextual Enquiry (CE INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU AFFINITY DIAGRAMMING STRUCTURE EVALUATIONCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU AFFINITY DIAGRAMMING STRUCTURE EVALUATIONCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
CULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
STRUCTURE EVALUATION Structure evaluation. environment reveals considerable variation between individual search patterns. While you can. use various techniques (such as card sorting) to develop such structures, the process is very dependent on opinion and educated guesswork. However, you can evaluate and refine structures using simple paper-basedtechniques.
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
HUMANS – A DESIGNER’S GUIDE The set of all designers is a subset of the set of all humans. or: All designers are humans. However, an alien looking at our web sites and software might develop a different picture, as shown in the following diagram. The diagram states that: The set of all humans does not HUMANS: A DESIGNER’S GUIDE The relationship between designers and other humans Humans: A Designer’s Guide Gerry Gaffney © 2001 Information & Design www.infodesign.com.au WEB SITE EVALUATION CONDUCTED FOR (THE CLIENT) BY Web Site Evaluation—Page 6 of 11 Detailed findings The following pages contain detailed findings. A copy of a checklist used as part of the evaluation process is contained at the end of the report on page9.
USABILITY EVALUATION CHECKLIST FOR WEB SITES NAVIGATION Web site evaluation checklist v1.1 Gerry Gaffney © 1998 Information & Design pty ltd www.infodesign.com.au Usability evaluation checklistfor web sites
WHAT IS A CONTEXTUAL ENQUIRY? SITE VISIT GUIDELINES Contextual Enquiry Usability Techniques series Gerry Gaffney © 1999 Information & Design www.infodesign.com.au What is a Contextual Enquiry? Contextual Enquiry (CE RANDOM NUMBERS PURPOSE Gerry Gaffney © 2001 Information & Design www.infodesign.com.au 20 Tasks: Participant 1234567891011121314151617181920 07 21 6 611343411 1 11 054486. 01 21o 2 n k s a TLUDIC DESIGN
an Interview with . William Gaver . The User Experience Podcast, episode 23. Original audio published on February 19 2007 . The User Experience podcast is published by Information & INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU AFFINITY DIAGRAMMING STRUCTURE EVALUATIONCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU AFFINITY DIAGRAMMING STRUCTURE EVALUATIONCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
CULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
STRUCTURE EVALUATION Structure evaluation. environment reveals considerable variation between individual search patterns. While you can. use various techniques (such as card sorting) to develop such structures, the process is very dependent on opinion and educated guesswork. However, you can evaluate and refine structures using simple paper-basedtechniques.
FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
HUMANS – A DESIGNER’S GUIDE The set of all designers is a subset of the set of all humans. or: All designers are humans. However, an alien looking at our web sites and software might develop a different picture, as shown in the following diagram. The diagram states that: The set of all humans does not HUMANS: A DESIGNER’S GUIDE The relationship between designers and other humans Humans: A Designer’s Guide Gerry Gaffney © 2001 Information & Design www.infodesign.com.au WEB SITE EVALUATION CONDUCTED FOR (THE CLIENT) BY Web Site Evaluation—Page 6 of 11 Detailed findings The following pages contain detailed findings. A copy of a checklist used as part of the evaluation process is contained at the end of the report on page9.
USABILITY EVALUATION CHECKLIST FOR WEB SITES NAVIGATION Web site evaluation checklist v1.1 Gerry Gaffney © 1998 Information & Design pty ltd www.infodesign.com.au Usability evaluation checklistfor web sites
WHAT IS A CONTEXTUAL ENQUIRY? SITE VISIT GUIDELINES Contextual Enquiry Usability Techniques series Gerry Gaffney © 1999 Information & Design www.infodesign.com.au What is a Contextual Enquiry? Contextual Enquiry (CE RANDOM NUMBERS PURPOSE Gerry Gaffney © 2001 Information & Design www.infodesign.com.au 20 Tasks: Participant 1234567891011121314151617181920 07 21 6 611343411 1 11 054486. 01 21o 2 n k s a TLUDIC DESIGN
an Interview with . William Gaver . The User Experience Podcast, episode 23. Original audio published on February 19 2007 . The User Experience podcast is published by Information & INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & Environment DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document.WEBSITE REDESIGN
CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
STRUCTURE EVALUATION SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU WRITING USABILITY REPORTS USABILITY FOR TECHNICAL COMMUNICATORS FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & Environment DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document.WEBSITE REDESIGN
CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
STRUCTURE EVALUATION SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU WRITING USABILITY REPORTS USABILITY FOR TECHNICAL COMMUNICATORS FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
USABILITY RESOURCES
A simple paper-based multi-participant variation of usability testing. The gold standard in usability evaluation, usability testing is a relatively simple technique. Schedule, guidelines and script – materials you can use when conducting tests. Usability testing can SCENARIOS | INFORMATION & DESIGN Scenarios. A scenario is a description of a person’s interaction with a system. Scenarios help focus design efforts on the user’s requirements, which are distinct from technical or business requirements. Scenarios may be related to ‘use cases’, which describe interactions at a technical level. Unlike use cases, however,scenarios can be
PARTICIPATORY DESIGN A Participatory Design (PD) workshop is one in which developers, business representatives. and users work together to design a solution. PD workshops: Give users a voice in the design process, thus increasing the probability of a usable design. Enable technical and non-technical participants to participate equally. AFFINITY DIAGRAMMING Download ‘printer-friendly’ PDF version (File size: 15 KB) Affinity Diagramming is a very simple but powerful technique for grouping and understanding information. In particular, affinity diagramming provides a good way to identify and analyze issues. There are several variations of the technique. HUMANS – A DESIGNER’S GUIDE The set of all designers is a subset of the set of all humans. or: All designers are humans. However, an alien looking at our web sites and software might develop a different picture, as shown in the following diagram. The diagram states that: The set of all humans does notCARD SORTING
Card Sorting is a technique for exploring how people group items, so that you can develop. structures that maximize the probability of users being able to find items. Card Sorting: Is easy and cheap to conduct. Enables you to understand how ‘real people’ are likely to group items. Identifies items that are likely to be difficult toCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
USABILITY TESTING
Usability testing is a technique for ensuring that the intended users of a system can carry out the intended tasks efficiently, effectivelyand satisfactorily.
USABILITY EVALUATION CHECKLIST FOR WEB SITES NAVIGATION Web site evaluation checklist v1.1 Gerry Gaffney © 1998 Information & Design pty ltd www.infodesign.com.au Usability evaluation checklistfor web sites
INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & Environment DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document.WEBSITE REDESIGN
CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
STRUCTURE EVALUATION SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU WRITING USABILITY REPORTS USABILITY FOR TECHNICAL COMMUNICATORS FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & Environment DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document.WEBSITE REDESIGN
CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
STRUCTURE EVALUATION SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU WRITING USABILITY REPORTS USABILITY FOR TECHNICAL COMMUNICATORS FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
USABILITY RESOURCES
A simple paper-based multi-participant variation of usability testing. The gold standard in usability evaluation, usability testing is a relatively simple technique. Schedule, guidelines and script – materials you can use when conducting tests. Usability testing can SCENARIOS | INFORMATION & DESIGN Scenarios. A scenario is a description of a person’s interaction with a system. Scenarios help focus design efforts on the user’s requirements, which are distinct from technical or business requirements. Scenarios may be related to ‘use cases’, which describe interactions at a technical level. Unlike use cases, however,scenarios can be
PARTICIPATORY DESIGN A Participatory Design (PD) workshop is one in which developers, business representatives. and users work together to design a solution. PD workshops: Give users a voice in the design process, thus increasing the probability of a usable design. Enable technical and non-technical participants to participate equally. AFFINITY DIAGRAMMING Download ‘printer-friendly’ PDF version (File size: 15 KB) Affinity Diagramming is a very simple but powerful technique for grouping and understanding information. In particular, affinity diagramming provides a good way to identify and analyze issues. There are several variations of the technique. HUMANS – A DESIGNER’S GUIDE The set of all designers is a subset of the set of all humans. or: All designers are humans. However, an alien looking at our web sites and software might develop a different picture, as shown in the following diagram. The diagram states that: The set of all humans does notCARD SORTING
Card Sorting is a technique for exploring how people group items, so that you can develop. structures that maximize the probability of users being able to find items. Card Sorting: Is easy and cheap to conduct. Enables you to understand how ‘real people’ are likely to group items. Identifies items that are likely to be difficult toCULTURAL PROBES
Cultural probes (also known as diary studies) provide a way of gathering information about people and their activities. Unlike direct observation (like usability testing or traditional field studies), the technique allows users to self-report. Information gathered fromcultural probes is
USABILITY TESTING
Usability testing is a technique for ensuring that the intended users of a system can carry out the intended tasks efficiently, effectivelyand satisfactorily.
USABILITY EVALUATION CHECKLIST FOR WEB SITES NAVIGATION Web site evaluation checklist v1.1 Gerry Gaffney © 1998 Information & Design pty ltd www.infodesign.com.au Usability evaluation checklistfor web sites
INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. STRUCTURE EVALUATION HUMANS – A DESIGNER’S GUIDE The set of all designers is a subset of the set of all humans. or: All designers are humans. However, an alien looking at our web sites and software might develop a different picture, as shown in the following diagram. The diagram states that: The set of all humans does not SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU WRITING USABILITY REPORTS FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
USABILITY FOR TECHNICAL COMMUNICATORS INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering and manufacturing.OUR CLIENTS
The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing.”. Other clients have included the Coles group, Wishlist, Department of Natural Resources & EnvironmentWEBSITE REDESIGN
DOCUMENTING A USER INTERFACE Documenting a user interface. Windows document (File size: 161 KB), or as a zipped RTF file (File size: 107 KB). resolution. The typical document consists of hand-drawn screens or mock-ups. suited for use by developers and others. Moving from mock-up to a formal document. STRUCTURE EVALUATION HUMANS – A DESIGNER’S GUIDE The set of all designers is a subset of the set of all humans. or: All designers are humans. However, an alien looking at our web sites and software might develop a different picture, as shown in the following diagram. The diagram states that: The set of all humans does not SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU WRITING USABILITY REPORTS FACILITATION TECHNIQUES Facilitation techniques. Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds,interests
USABILITY FOR TECHNICAL COMMUNICATORS CONDUCTING WALKTHROUGHS Use walkthroughs to get early validation of design decisions, and to get feedback from. several people at once. Walkthroughs are particularly effective for testing gross navigation. You can also conduct walkthroughs if you do not have the resources for formal usability. testing. A significant weakness of paper-based walkthroughsis the fact
HUMANS – A DESIGNER’S GUIDE The set of all designers is a subset of the set of all humans. or: All designers are humans. However, an alien looking at our web sites and software might develop a different picture, as shown in the following diagram. The diagram states that: The set of all humans does not PARTICIPATORY DESIGN A Participatory Design (PD) workshop is one in which developers, business representatives. and users work together to design a solution. PD workshops: Give users a voice in the design process, thus increasing the probability of a usable design. Enable technical and non-technical participants to participate equally.CARD SORTING
Card Sorting is a technique for exploring how people group items, so that you can develop. structures that maximize the probability of users being able to find items. Card Sorting: Is easy and cheap to conduct. Enables you to understand how ‘real people’ are likely to group items. Identifies items that are likely to be difficult to USABILITY FOR TECHNICAL COMMUNICATORS The technical communicator as usability consultant. Very often, the technical communicator is the first real person to attempt to use a system. (For our purposes, a ‘real person’ is one who has to actually use a system.) Many technical communicators are de-facto usability consultants. They are in a good position to provide feedbackon
USABILITY TESTING
Usability testing is a technique for ensuring that the intended users of a system can carry out the intended tasks efficiently, effectivelyand satisfactorily.
AFFINITY DIAGRAMMING Download ‘printer-friendly’ PDF version (File size: 15 KB) Affinity Diagramming is a very simple but powerful technique for grouping and understanding information. In particular, affinity diagramming provides a good way to identify and analyze issues. There are several variations of the technique. CONDUCTING USABILITY REVIEWS A Usability Review (more formally known as ‘Heuristic Evaluation’) is a technique for identifying usability issues. A Usability Review: Is cheaper to conduct than formal usability testing WEB SITE EVALUATION CONDUCTED FOR (THE CLIENT) BY Web Site Evaluation—Page 6 of 11 Detailed findings The following pages contain detailed findings. A copy of a checklist used as part of the evaluation process is contained at the end of the report on page9.
USABILITY EVALUATION CHECKLIST FOR WEB SITES NAVIGATION Web site evaluation checklist v1.1 Gerry Gaffney © 1998 Information & Design pty ltd www.infodesign.com.au Usability evaluation checklistfor web sites
INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand theirOUR CLIENTS
When ACMI (the Australian Centre for the Moving Image) was founded, we helped specify and design their corporate website. We undertook user and business needs analyses, conducted design sessions, developed wireframes and information architecture, and usability tested theWEBSITE REDESIGN
SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU FACILITATION TECHNIQUES Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usabilityactivities.
CONDUCTING WALKTHROUGHS Walkthroughs are a cost-effective technique for testing a user interface. There are several variations – this document describes a simple paper-based technique.CARD SORTING
Card Sorting is a technique for exploring how people group items, so that you can develop structures that maximize the probability of users being able to find items. WRITING USABILITY REPORTS HUMANS – A DESIGNER’S GUIDE – Gerry Gaffney. March 19, 2001. Drawings by Gina Ellis. Why a Designer’s Guide? Designers of physical objects have guidelines that describe their customers’ characteristics. USABILITY FOR TECHNICAL COMMUNICATORS INFORMATION & DESIGN Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand theirOUR CLIENTS
When ACMI (the Australian Centre for the Moving Image) was founded, we helped specify and design their corporate website. We undertook user and business needs analyses, conducted design sessions, developed wireframes and information architecture, and usability tested theWEBSITE REDESIGN
SCENARIOS | INFORMATION & DESIGNSEE MORE ON INFODESIGN.COM.AU FACILITATION TECHNIQUES Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usabilityactivities.
CONDUCTING WALKTHROUGHS Walkthroughs are a cost-effective technique for testing a user interface. There are several variations – this document describes a simple paper-based technique.CARD SORTING
Card Sorting is a technique for exploring how people group items, so that you can develop structures that maximize the probability of users being able to find items. WRITING USABILITY REPORTS HUMANS – A DESIGNER’S GUIDE – Gerry Gaffney. March 19, 2001. Drawings by Gina Ellis. Why a Designer’s Guide? Designers of physical objects have guidelines that describe their customers’ characteristics. USABILITY FOR TECHNICAL COMMUNICATORS CONDUCTING WALKTHROUGHS Walkthroughs are a cost-effective technique for testing a user interface. There are several variations – this document describes a simple paper-based technique. PARTICIPATORY DESIGN A Participatory Design (PD) workshop is one in which developers, business representatives and users work together to design a solution.PD workshops:
USABILITY TESTING
Usability testing is a technique for ensuring that the intended users of a system can carry out the intended tasks efficiently, effectivelyand satisfactorily.
CARD SORTING
Card Sorting is a technique for exploring how people group items, so that you can develop structures that maximize the probability of users being able to find items. USABILITY FOR TECHNICAL COMMUNICATORS – Gerry Gaffney, 2004. This document is: An overview of the relationship between Technical Communication and Usability; A discussion of the skills that technical communicators can bring to theusability
HUMANS – A DESIGNER’S GUIDE – Gerry Gaffney. March 19, 2001. Drawings by Gina Ellis. Why a Designer’s Guide? Designers of physical objects have guidelines that describe their customers’ characteristics. AFFINITY DIAGRAMMING Affinity Diagramming is a very simple but powerful technique for grouping and understanding information. In particular, affinity diagramming provides a good way to identify and analyze issues. CONDUCTING USABILITY REVIEWS A Usability Review (more formally known as ‘Heuristic Evaluation’) is a technique for identifying usability issues. A Usability Review: Is cheaper to conduct than formal usability testing WEB SITE EVALUATION CONDUCTED FOR (THE CLIENT) BY Web Site Evaluation—Page 6 of 11 Detailed findings The following pages contain detailed findings. A copy of a checklist used as part of the evaluation process is contained at the end of the report on page9.
USABILITY EVALUATION CHECKLIST FOR WEB SITES NAVIGATION Web site evaluation checklist v1.1 Gerry Gaffney © 1998 Information & Design pty ltd www.infodesign.com.au Usability evaluation checklistfor web sites
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Information & Design is Gerry Gaffney’s user experience (UX) and usability company, based in Melbourne, Australia. Since 1991, we’ve been helping clients understand their users and design successful applications. We’ve worked in government, consulting, education, finance, risk & compliance, engineering andmanufacturing.
We can help you understand the strategic and tactical steps to take to develop customer-centred products and services. See some of the clients we’ve helped .WHAT’S NEW
Read: The Revolution Will Not Be Handheld, Gerry Gaffney’s
invited essay for the Journal of Usability Studies. Recent episodes of the User Experience podcast: * How tech’s lack of diversity affects its products: An interview with Sara Watchter-Boettcher * SEO, metadata and information architecture: An interview withShari Thurow
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