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MESSENGER
With Infobip, we can engage our consumers over the right channel and the right time, and do so globally. Unique reports give us much more detail around our campaigns and engagement processes. As a company, Infobip shares our vision of elevating customer experiences which made them the technology partner of choice for Studio Moderna. Bojan Sturm.GETTING STARTED
The documentation hub is a collection of product documentation, how-to-use cases, and general information about the platform created to help you get started with Infobip and get inspired on how to interact with your end-users. INFOBIP TO ACQUIRE OPENMARKET, CREATING A LEADING CLOUD Accelerates Infobip’s path to more than $1 billion in run rate revenue. Combination creates a cloud communications player with unparalleled global reach, enabling more than 14 billion customer interactions every month A YEAR OF DISRUPTION: MANAGING INCREASING COMPLEXITIES IN A Year of Disruption: Managing Increasing Complexities in Customer Service. Discover the digitalization trends shaping the future of CX in the post-pandemic economy. Find out about the fundamental role digital will play in Customer Service Support (CSS). HOW TO COLLECT WHATSAPP BUSINESS OPT-INS This blog was updated on July 15, 2020. Today, customers expect brands to be available on their favorite communication channels, like WhatsApp – the most preferred messaging channel worldwide. In fact, 68% of customers think that messaging is the most convenient way to contact a business, according to AdWeek. Now, with WhatsApp Business API available through Infobip, mediumINFOBIP SMS API
First, the basics of SMS. SMS standards are simple: Each message should be 160 characters or fewer. The phone number you are sending to should use E.164 number formatting. The Infobip SMS API handles different mobile network operators (MNOs) and country-specific requirements so you only have to worry about writing code.TOMISLAV KREVZELJ
Tomislav Krevzelj. Senior Content Marketing Specialist. With eight years' experience in the mobile industry with Infobip and 7 years in print and broadcast journalism before that, Tomislav knows the ins and outs of communication - for businesses and beyond. How-to.ZAGREB - INFOBIP
Your business. Just more of it. Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security.JAKARTA - INFOBIP
PT Infobip Technology Indonesia. Menara Prima, 23rd Floor, Unit I. Jl. DR. Ide Anak Agung Gde Agung Blok 6.2. Kawasan Mega Kuningan, Jakarta 12950. phone-outline. +62 818 99BOGOTÁ - INFOBIP
Your business. Just more of it. Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. HOMEPAGE - INFOBIPCAREERSNUMBER LOOKUPOFFICESABOUT USLOGINFACEBOOKMESSENGER
With Infobip, we can engage our consumers over the right channel and the right time, and do so globally. Unique reports give us much more detail around our campaigns and engagement processes. As a company, Infobip shares our vision of elevating customer experiences which made them the technology partner of choice for Studio Moderna. Bojan Sturm.GETTING STARTED
The documentation hub is a collection of product documentation, how-to-use cases, and general information about the platform created to help you get started with Infobip and get inspired on how to interact with your end-users. INFOBIP TO ACQUIRE OPENMARKET, CREATING A LEADING CLOUD Accelerates Infobip’s path to more than $1 billion in run rate revenue. Combination creates a cloud communications player with unparalleled global reach, enabling more than 14 billion customer interactions every month A YEAR OF DISRUPTION: MANAGING INCREASING COMPLEXITIES IN A Year of Disruption: Managing Increasing Complexities in Customer Service. Discover the digitalization trends shaping the future of CX in the post-pandemic economy. Find out about the fundamental role digital will play in Customer Service Support (CSS). HOW TO COLLECT WHATSAPP BUSINESS OPT-INS This blog was updated on July 15, 2020. Today, customers expect brands to be available on their favorite communication channels, like WhatsApp – the most preferred messaging channel worldwide. In fact, 68% of customers think that messaging is the most convenient way to contact a business, according to AdWeek. Now, with WhatsApp Business API available through Infobip, medium WORLDS CONNECTED FOR THE GREATER GOOD Protecting public health can be just a message or alert away - and we want to help you get them delivered on time. Providing critical information and answering important questions helps keep people safe. If you are a public health or government institution, we are offering you our global cloud communications platform - free of charge. IOT: GLOBAL CONNECTIVITY AND MANAGEMENT SOLUTIONS eSIM. Ensure optimal SIM performance now and for years to come with eSIM. Connect to multiple operators with a single click and avoid roaming charges. 01 Global Data Connectivity. Global IoT SIM provisioning and coverage. 02 SIM management. Automated SIM ordering and alerting. 03 Quality and stability. Service quality and stability.FEATURES - INFOBIP
INFOBIP CONVERSATIONSKeep all conversations in one place. Manage all your WhatsApp messages from a unified workspace where your team can access conversation history, customer profiles, message templates, and more to provide personalized support. arrow-squircle-right-small.Check out
CONVERSATIONS
Transform Your Contact Center into a Competitive Advantage. Infobip Conversations is a digital-first cloud contact center solution. Designed to improve customer and agent experience through seamless omnichannel interactions in a unified and simple workspace. Book YourSMS - INFOBIP
Protect your customers with enhanced identification features including verified SMS, dynamic sender ID’s, and user authentication tools – as well as 2FA and one-time tokens. “It has been fantastic working with Infobip on this project. Not only has the technology been INFOBIP DOCUMENTATION HUB The documentation hub is a collection of product documentation, how-to-use cases, and general information about the platform created to help you get started with Infobip and get inspired on how to interact with your end-users. HOW CHAT BANKING CAN IMPROVE CUSTOMER EXPERIENCE Chat banking is the act of performing banking services over chat apps, such as: Asking for additional information about a topic that pertains to your needs (e.g. mortgage rates, student accounts, etc.) Quickly receiving in-depth information (e.g. loan pre-approval notifications, credit card limits, etc.) SMS FIREWALL SOLUTION: SETTING UP YOUR FIREWALL THE RIGHT WAY The phases of an SMS firewall solution implementation correspond with the types of traffic and monetization strategy a company wishes to employ. The first phase might be managing high volume traffic, but over the long-term focus on volume creation and more monetized traffic that adds to the bottom line of the company. GUIDE: HOW TO USE HTTP API FOR SENDING EMAILS How to Use HTTP API for Sending Emails. Introduce email sending and tracking without additional coding. Communication technologies have advanced to the point where it’s not enough to use one or two channels. Fact is, each channel has its own benefits and drawbacks. You might use push to target and reach users at a specific location.TOKYO - INFOBIP
Tokyo. pin. Japan - Tokyo. This office serves as a hub for all our business operations, ensuring great visibility and creating a vast number of opportunities to intimately work with our clients and partners. It provides maximum comfort helping to fuel a dynamic, multicultural working environment. Infobip. HOMEPAGE - INFOBIPCAREERSNUMBER LOOKUPOFFICESABOUT USLOGINFACEBOOKMESSENGER
With Infobip, we can engage our consumers over the right channel and the right time, and do so globally. Unique reports give us much more detail around our campaigns and engagement processes. As a company, Infobip shares our vision of elevating customer experiences which made them the technology partner of choice for Studio Moderna. Bojan Sturm.ABOUT US - INFOBIP
Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. WORLDS CONNECTED FOR THE GREATER GOOD Protecting public health can be just a message or alert away - and we want to help you get them delivered on time. Providing critical information and answering important questions helps keep people safe. If you are a public health or government institution, we are offering you our global cloud communications platform - free of charge.GETTING STARTED
The documentation hub is a collection of product documentation, how-to-use cases, and general information about the platform created to help you get started with Infobip and get inspired on how to interact with your end-users. INFOBIP TO ACQUIRE OPENMARKET, CREATING A LEADING CLOUDINFOBIP COMMUNICATIONS INCINFOBIP HRVATSKAINFOBIP PORTALINFOBIP PRICINGINFOBIPSMSINFOBIP SMS API
Accelerates Infobip’s path to more than $1 billion in run rate revenue. Combination creates a cloud communications player with unparalleled global reach, enabling more than 14 billion customer interactions every month HOW TO COLLECT WHATSAPP BUSINESS OPT-INS This blog was updated on July 15, 2020. Today, customers expect brands to be available on their favorite communication channels, like WhatsApp – the most preferred messaging channel worldwide. In fact, 68% of customers think that messaging is the most convenient way to contact a business, according to AdWeek. Now, with WhatsApp Business API available through Infobip, mediumINFOBIP SMS API
First, the basics of SMS. SMS standards are simple: Each message should be 160 characters or fewer. The phone number you are sending to should use E.164 number formatting. The Infobip SMS API handles different mobile network operators (MNOs) and country-specific requirements so you only have to worry about writing code. HOMEPAGE - INFOBIPCAREERSNUMBER LOOKUPOFFICESABOUT USLOGINFACEBOOKMESSENGER
With Infobip, we can engage our consumers over the right channel and the right time, and do so globally. Unique reports give us much more detail around our campaigns and engagement processes. As a company, Infobip shares our vision of elevating customer experiences which made them the technology partner of choice for Studio Moderna. Bojan Sturm.ABOUT US - INFOBIP
Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. WORLDS CONNECTED FOR THE GREATER GOOD Protecting public health can be just a message or alert away - and we want to help you get them delivered on time. Providing critical information and answering important questions helps keep people safe. If you are a public health or government institution, we are offering you our global cloud communications platform - free of charge.GETTING STARTED
The documentation hub is a collection of product documentation, how-to-use cases, and general information about the platform created to help you get started with Infobip and get inspired on how to interact with your end-users. INFOBIP TO ACQUIRE OPENMARKET, CREATING A LEADING CLOUDINFOBIP COMMUNICATIONS INCINFOBIP HRVATSKAINFOBIP PORTALINFOBIP PRICINGINFOBIPSMSINFOBIP SMS API
Accelerates Infobip’s path to more than $1 billion in run rate revenue. Combination creates a cloud communications player with unparalleled global reach, enabling more than 14 billion customer interactions every month HOW TO COLLECT WHATSAPP BUSINESS OPT-INS This blog was updated on July 15, 2020. Today, customers expect brands to be available on their favorite communication channels, like WhatsApp – the most preferred messaging channel worldwide. In fact, 68% of customers think that messaging is the most convenient way to contact a business, according to AdWeek. Now, with WhatsApp Business API available through Infobip, mediumINFOBIP SMS API
First, the basics of SMS. SMS standards are simple: Each message should be 160 characters or fewer. The phone number you are sending to should use E.164 number formatting. The Infobip SMS API handles different mobile network operators (MNOs) and country-specific requirements so you only have to worry about writing code. UNILEVER: PROMOTING NEW PRODUCTS WITH A WHATSAPP BUSINESS Conversational campaign over WhatsApp Business API chatbot. Since WhatsApp is the world’s most popular chat app, and is used among consumers to communicate with their family and friends daily, Unilever decided to use the channel to connect with consumers in a way that’s familiar – by having a conversation with their audience and using the opportunity to raise awareness about their newJAKARTA - INFOBIP
PT Infobip Technology Indonesia. Menara Prima, 23rd Floor, Unit I. Jl. DR. Ide Anak Agung Gde Agung Blok 6.2. Kawasan Mega Kuningan, Jakarta 12950. phone-outline. +62 818 99LAGOS - INFOBIP
Infobip Nigeria Ltd. 2 Louis Solomon Close, off Ahmadu Bello Way, Victoria Island, Lagos, Nigeria. phone-outline. +234 901 262 1768. email-outline. Email us. IOT: GLOBAL CONNECTIVITY AND MANAGEMENT SOLUTIONS eSIM. Ensure optimal SIM performance now and for years to come with eSIM. Connect to multiple operators with a single click and avoid roaming charges. 01 Global Data Connectivity. Global IoT SIM provisioning and coverage. 02 SIM management. Automated SIM ordering and alerting. 03 Quality and stability. Service quality and stability.CONVERSATIONS
Transform Your Contact Center into a Competitive Advantage. Infobip Conversations is a digital-first cloud contact center solution. Designed to improve customer and agent experience through seamless omnichannel interactions in a unified and simple workspace. Book Your HYUNDAI EGYPT SELECTS INFOBIP TO OFFER ITS CUSTOMERS A Cairo, Egypt: June 2021 – Hyundai Egypt, a venture of Ghabbour Auto, empowered by the vision to become a lifetime partner in the everyday lives of customers, announces adding a chatbot over a verified WhatsApp channel to be closer to customers, enhance customer care, and automate the lead generation process. Deploying the chatbot byInfobip,
GET STARTED WITH INFOBIP API The documentation hub is a collection of product documentation, how-to-use cases, and general information about the platform created to help you get started with Infobip and get inspired on how to interact with your end-users.CAREERS ARCHIVE
Your business. Just more of it. Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security.SOCIAL MEDIA
Social Media. Social Media functions as a group of digital channels allowing you to interact with your customers over your Facebook business pages, Twitter, etc., and thus resolve customer inquiries via some of the most popular social media sites.PAGE D'ACCUEIL
En tant qu’entreprise, Infobip partage notre ambition d’élever l’expérience client, ce qui en a fait un partenaire technologique de choix pour Studio Moderna. Le déploiement de la solution SMS d’Infobip, offrant sécurité, fiabilité, robutesse tout en étant conforme aux normes PCI DSS, nous aGLOSSARY ARCHIVE
chevron-down. An Access Point Name, often abbreviated as APN, is the name of a gateway between a data transmitting mobile network and another computer network, frequently the public Internet. A mobile device making a data connection must be configured with anWHATSAPP OVER API
The documentation hub is a collection of product documentation, how-to-use cases, and general information about the platform created to help you get started with Infobip and get inspired on how to interact with your end-users. HELP CUSTOMERS SCHEDULE THEIR APPOINTMENTS Help Customers Schedule Their Appointments. Handling appointment reservation can be tricky for any brand because customers are trying to reach out to them via different channels and they may have multiple platforms where they handle all the inquiries from their end users. THIS WEBSITE USES COOKIES We use necessary cookies to make our website and web-based interface work. With your permission we will set optional cookies to provide social media features, to show you ads relevant to your interests, and to analyse our traffic. We won't set optional cookies unless you enable them. To get more information about these cookies, how and why we use them and how you can change your settings, check our CookiePolicy.
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Cookie declaration About cookies Necessary (19) Functionality (12) Analytics/Performance (45) Targeting/Advertising (32) Unclassified (7) We use necessary cookies to make our website and web-based interface work properly. Necessary cookies enable core functionalities such as security, network management, and accessibility.NAME
PROVIDER
PURPOSE
EXPIRY
TYPE
CookieConsentBulkSetting-#Cookiebot
Enables cookie consent across multiple websitesPersistent
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portal.infobip.com
Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website andvisitor.
1 day
HTTP
ajs_anonymous_id
infobip.com
This cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability.1 year
HTTP
ajs_group_id
infobip.com
This cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability.1 year
HTTP
ajs_user_id
infobip.com
This cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability.1 year
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apt.sid
infobip.com
Session id. Ensures proper tutorial placement and website trackingby Gainsight.
1 year
HTTP
apt.uid
infobip.com
User id. Ensures proper tutorial placement and website tracking byGainsight.
2 years
HTTP
CookieConsent
Cookiebot
Stores the user's cookie consent state for the current domain1 year
HTTP
IbLocale
portal.infobip.com
Pending
Session
HTTP
rc::c
Session
HTML
rc::d-#
Persistent
HTML
exp_csrf_token
www.infobip.com
Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website andvisitor.
1 day
HTTP
PH_HPXY_CHECK
www.infobip.com
Used to detect and prevent brute force attacks on the website.Session
HTTP
PHPSESSID
www.infobip.com
Preserves user session state across page requests.Session
HTTP
li_gc
2 years
HTTP
JSESSIONID
New Relic
Preserves users states across page requests.Session
HTTP
visitorId
ws.zoominfo.com
Preserves users states across page requests.1 year
HTTP
Functionality cookies allow the website and web-based interface to remember your preferences and settings e.g., by remembering yourlanguage choice.
NAME
PROVIDER
PURPOSE
EXPIRY
TYPE
__test__
Google Tag Manager
Pending
Session
HTTP
bcookie
2 years
HTTP
__livechat
Livechat
Used to hide the user's personal customisation of LiveChat.3 years
HTTP
lang
Session
HTTP
attr_multitouch
Surveymonkey
Used in context with SEO and conversion optimization. Gathers any user reports or behavioral data into reports for the website operator. This service is provided by a third-party analysis-service.1 year
HTTP
ep#
Surveymonkey
Saves user states across page requests when completing a web-basedsurvey.
1 day
HTTP
languageCode
www.infobip.com
Pending
Persistent
HTML
zapforeversession
Zapier
Pending
1 year
HTTP
zapidentity
Zapier
Pending
1 year
HTTP
zapsession
Zapier
Pending
6 days
HTTP
These cookies collect information that is used either in aggregate form to help us understand how our website and web-based interface are being used, how effective our marketing campaigns are, or to help us customize our web-based interface for you to enhance your experience.NAME
PROVIDER
PURPOSE
EXPIRY
TYPE
__utma
Google Tag Manager
www.infobip.com
Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by GoogleAnalytics.
2 years
HTTP
__utmb
Google Tag Manager
www.infobip.com
Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of awebsite visit.
1 day
HTTP
__utm.gif
Session
Pixel
__utmz
Google Tag Manager
Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used byGoogle Analytics.
29150 days
HTTP
_ga
Google Tag Manager
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.2 years
HTTP
_ga_#
Google Tag Manager
Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and mostrecent visit.
2 years
HTTP
_gat
Google Tag Manager
Used by Google Analytics to throttle request rate1 day
HTTP
_gid
Google Tag Manager
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.1 day
HTTP
__utmc
Google Tag Manager
www.infobip.com
Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of awebsite visit.
Session
HTTP
__utmt
Google Tag Manager
www.infobip.com
Used to throttle the speed of requests to the server.1 day
HTTP
loglevel
Amazon
Collects data on visitor interaction with the website's video-content - This data is used to make the website's video-content more relevant towards the visitor.Persistent
HTML
__IB_aud_FT
Google Tag Manager
Pending
29 days
HTTP
__IB_l_src_FT
Google Tag Manager
Pending
29 days
HTTP
__IB_lp_FT
Google Tag Manager
Pending
29150 days
HTTP
__IB_lp_ref_FT
Google Tag Manager
Pending
29150 days
HTTP
__IB_prod_FT
Google Tag Manager
Pending
29 days
HTTP
fs_uid
fullstory.com
www.infobip.com
Used by Fullstory to track a single user across sessions.1 year
HTTP
__IB_lp
www.infobip.com
Used while submitting a form, to understand the user behavior. This cookie tracks the landing page of the web.1 day
HTTP
__IB_lp_ref
www.infobip.com
Used while submitting a form, to understand the user behavior. This cookie tracks the last landing page of the web.1 day
HTTP
_fs_uid
www.infobip.com
This cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters – this information is used to optimize the visitor's experience.Persistent
HTML
_hjAbsoluteSessionInProgresswww.infobip.com
This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.1 day
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_hjid
www.infobip.com
Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.1 year
HTML
_hjIncludedInPageviewSamplewww.infobip.com
Determines if the user's navigation should be registered in a certain statistical place holder.1 day
HTML
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Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.1 day
HTML
_hjTLDTest
www.infobip.com
Detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service.Session
HTTP
_uetsid
www.infobip.com
Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the sameadvertisement.
1 day
HTML
_uetsid_exp
www.infobip.com
Contains the expiry-date for the cookie with corresponding name.Persistent
HTML
exp_last_activity
www.infobip.com
Contains information on what date the user last visited the website. Used to generate statistical data.1 year
HTTP
exp_last_visit
www.infobip.com
Contains information on what date the user last visited the website. Used to generate statistical data.1 year
HTTP
exp_stashid
www.infobip.com
Used as a unique identifier of the user.Session
HTTP
exp_tracker
www.infobip.com
Contains information on what date the user last visited the website. Used to generate statistical data.Session
HTTP
usr_src
www.infobip.com
Used to track the channel of traffic.1 day
HTTP
what-intent
www.infobip.com
Used to track device used to acces the website.Session
HTML
UID
Scorecardresearch
Collects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer's preferences.2 years
HTTP
UIDR
Scorecardresearch
Collects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer's preferences.2 years
HTTP
slideshare.experimentsdesign experiment.
Persistent
HTML
vuid
Vimeo
Collects data on the user's visits to the website, such as which pages have been read.2 years
HTTP
_ga_Q39323F10L
www.infobip.com
Pending
2 years
HTTP
SignupOrigin
www.infobip.com
Pending
6 days
HTTP
Infobip may use third party cookies that collect information about your browsing habits across websites in order to make advertising relevant to you and your interests. Such ads are more valuable both for you and for the advertisers.NAME
PROVIDER
PURPOSE
EXPIRY
TYPE
ads/ga-audiences
websites.
Session
Pixel
_gcl_au
Google Tag Manager
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.3 months
HTTP
_/ad/#/pixel
Quora
Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.Session
Pixel
ATN
location.
2 years
HTTP
MUID
Microsoft
Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.1 year
HTTP
IDE
to the user.
1 year
HTTP
test_cookie
1 day
HTTP
ELOQUA
Oracle
www.infobip.com
Registers a unique ID that identifies the user's device upon return visits. Used for auto-populating forms and to validate if a certain contact is registered to an email group.1 year
HTTP
ELQSTATUS
Oracle
Used to auto-populate forms and validate if a given contact has subscribed to an email group. The cookie is only set if the userallows tracking.
1 year
HTTP
fr
3 months
HTTP
NID
6 months
HTTP
rc::a
of their website.
Persistent
HTML
rc::b
Session
HTML
_fbp
www.infobip.com
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.3 months
HTTP
_rdt_uuid
www.infobip.com
Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.3 months
HTTP
_uetvid
www.infobip.com
Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.16 days
HTML
_uetvid_exp
www.infobip.com
Contains the expiry-date for the cookie with corresponding name.Persistent
HTML
lidc
1 day
HTTP
lissc
1 year
HTTP
_session_id
Crowd
Stores visitors' navigation by registering landing pages - This allows the website to present relevant products and/or measure their advertisement efficiency on other websites.13 days
HTTP
__widgetsettings
Persistent
HTML
local_storage_support_testPersistent
HTML
personalization_id
2 years
HTTP
VISITOR_INFO1_LIVE
YouTube
Tries to estimate the users' bandwidth on pages with integratedYouTube videos.
179 days
HTTP
YSC
YouTube
Registers a unique ID to keep statistics of what videos from YouTubethe user has seen.
Session
HTTP
yt-remote-cast-installedYouTube
Stores the user's video player preferences using embedded YouTubevideo
Session
HTML
yt-remote-connected-devicesYouTube
Stores the user's video player preferences using embedded YouTubevideo
Persistent
HTML
yt-remote-device-id
YouTube
Stores the user's video player preferences using embedded YouTubevideo
Persistent
HTML
yt-remote-fast-check-periodYouTube
Stores the user's video player preferences using embedded YouTubevideo
Session
HTML
yt-remote-session-appYouTube
Stores the user's video player preferences using embedded YouTubevideo
Session
HTML
yt-remote-session-nameYouTube
Stores the user's video player preferences using embedded YouTubevideo
Session
HTML
Unclassified cookies are cookies that we are in the process ofclassifying.
NAME
PROVIDER
PURPOSE
EXPIRY
TYPE
apt.temp-#
Google Tag Manager
Pending
1 day
HTTP
apt.engagementSessionIdGoogle Tag Manager
www.infobip.com
Pending
Session
HTML
_hjFirstSeen
www.infobip.com
Pending
1 day
HTML
e22b4f05-d94d-4a45-8c03-dae85ae69572_isWidgetOpenedwww.infobip.com
Pending
Persistent
HTML
e22b4f05-d94d-4a45-8c03-dae85ae69572_lastReadMessageTimestampwww.infobip.com
Pending
Persistent
HTML
ex543
Zapier
Pending
1 day
HTTP
COOKIE POLICY
This Cookie Policy applies to the website and web-based interface, both operated by the company INFOBIP LIMITED, with its registered office at the United Kingdom, London SW1Y 6AW, 5th Floor, 86 Jermyn Street, and registration number 7085757 (“Infobip”, “we”, “us”, “our”, etc.).INTRO
In the spirit of transparency, this Cookie Policy (“Policy”) provides detailed information about cookies and JavaScript libraries, how we use them, and how you can manage them when you visit Infobip website (“website”) or Infobip web-based interface (“web-basedinterface”).
Cookies make it easy and efficient for you to navigate and interact with the Infobip website and Infobip web-based interface. In addition to this Policy, further general information on how we use, store, and keep your personal data secure, are provided in our PrivacyNotice.
From time to time, we may update this Policy due to changes in applicable legal framework, technology or our business model. If we do, we’ll notify you by posting the Policy on our website with a new effective date, prior to the update becoming effective. COOKIES & JAVASCRIPT LIBRARIES IN GENERAL COOKIES are small text files that we place on your device (e.g. computer or smartphone) when you visit our website and web-based interface. We will always ask your consent to set cookies e.g., to remember your preferences or personalize content that is more relevant to you. However, we won’t ask your consent for cookies that are strictly necessary for specific functionalities of our services, i.e. without which you wouldn’t be able to undertake certain activities. JAVASCRIPT LIBRARIES are snippets of codes we run on website and web-based interface that are executed when certain actions take place.TYPES OF COOKIES
SESSION COOKIES: these cookies remain in your browser during your browser session only, i.e. until you leave the website or web-basedinterface.
PERSISTENT COOKIES: these cookies remain in your browser for a set period of time after the browser session expires (unless you deletethem in advance).
FIRST-PARTY COOKIES: these cookies are created by us, that is the domain you are visiting (i.e. the website displayed in the URLwindow).
THIRD-PARTY COOKIES: these cookies are created by domains other than the one you are visiting at the time. COOKIES USED BY INFOBIP Infobip uses data collected by first party cookies, third party cookies and JavaScript libraries set on our website and web-basedinterface to:
- Improve your user experience by remembering choices you make - Analyse the use of our products and services - Deliver personalised experience Increase the overall performance - Provide assistance during your visit and use of our products andservices
- Assist us in our promotional and marketing activities Cookies on our website and web-based interface are grouped into four categories explained below.MANAGING COOKIES
When you first visit our website or web-based interface you will see our Cookie Declaration where you can manage your cookie settings. You can change or withdraw your consent at any time (see "change yourconsent" below).
Information about procedure on how to enable, disable or remove cookies can be found on your Internet browser provider’s website viayour help screen.
Find out how to manage cookies on popular browsers:- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Microsoft Internet Explorer
- Opera
- Apple Safari
To find information relating to other browsers, visit the browser developer's website. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout. If you elect not to activate the cookies, or later to disable cookies, you may still visit our website and web-based interface, but your ability to use some features or areas of the website and web-based interface may be limitedCONTACT DETAILS
If you have any questions regarding this Policy, you may reach our Privacy team and Data Protection Officer at data-protection-officer@infobip.com MANAGE INFOBIP COOKIES Your consent applies to the following domains: portal.infobip.com, dev.infobip.com, www.infobip.com Cookie declaration last updated on 11/6/20 by CookiebotNews
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INFOBIP PARTNER CONNECT PROGRAM YOUR BUSINESS. JUST MORE OF IT. Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journeywith Infobip.
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Login
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Products
Products Hub
SIMPLIFYING THE GLOBAL COMPLEXITY OF COMMUNICATION Create experiences customers value to securely engage, convert, support and retain them.See all products
Customer Engagement
* Moments New
* Conversations
* Answers
* People
Communication Channels* WhatsApp Business
* SMS
* Voice
* RCS
* Viber Business
* Live Chat
* Facebook Messenger* LINE
Platform and Connectivity* Mobile Identity
* Numbers and Short Codes* Number Lookup
* IoT
Solutions
Solutions
CREATE MEMORABLE CUSTOMER EXPERIENCES Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.Find out more
Solutions
* Security
* Customer Service
* Customer Onboarding * Customer Retention * Customer Engagement * Operational EfficiencyIndustries
* Finance
* Retail
* On-demand
Partnerships
INFOBIP PARTNER CONNECT PROGRAM YOUR BUSINESS. JUST MORE OF IT. Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journeywith Infobip.
HUBS
* Partner program
* Platform integrations* Find a partner
Telecoms
Telecoms
MAXIMIZE YOUR REVENUE WITH INFOBIP We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customerexperience.
Find out more
Telecom solutions
* SMS Firewall & Monetization * Mobile Identity - iGate * CPaaS Business Solutions * RCS Business MessagingResources
RESOURCES
GET BETTER BY EXAMPLE AND EXPERIENCE Real-world Insights, events and case studies to learn and adapt toyour needs.
Hubs
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Special offer
WHATSAPP BUSINESS ACCOUNT FREE FOR 90 DAYS Get our WhatsApp Business API solution through our chatbot building platform and cloud contact center free for the first 90 days.Learn More
MOMENTS
CUSTOMER ENGAGEMENT STARTS WITH PERSONALIZED MOMENTS Build lasting customer relationships with personalized messages, smart automation and in-depth insights over an omnichannel customerengagement hub.
Find out more
CUSTOMER ENGAGEMENT
BUILD MEANINGFUL CUSTOMER RELATIONSHIPS ACROSS ANY CHANNEL Drive deeper customer engagement with secure, personalized communications across SMS, RCS, Email, Voice, WhatsApp, and more.Contact an Expert
ANSWERS
ALWAYS BE AVAILABLE TO SUPPORT YOUR CUSTOMERS WITH CHATBOTS Deploy AI or keyword chatbots that use the world’s most popular communication channels and provide faster customer support at a lowercost.
Find out more
WHATSAPP BUSINESS API KEEP YOUR CUSTOMERS ENGAGED WITH THE APP THEY ALREADY TRUST Use the world's most popular chat app to stay engaged with customers while they stay at home.Find out more
* Improved safety for millions of riders and drivers * Increased sales and improved customer experience * Decreased number of customer queries * Double-digit customer satisfaction growth * Improved safety for users globally__
CUSTOMER ENGAGEMENT STARTS WITH PERSONALIZED MOMENTS__ Video Player
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Use Up/Down Arrow keys to increase or decrease volume. HELPING BUSINESSES WITH A CRITICAL PART OF THE DIGITAL TRANSFORMATION*
SECURE
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AUTHENTICATE
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NOTIFY
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ENGAGE
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SECURE
HIGHER SECURITY FOR YOUR BUSINESS AND YOUR CUSTOMERS Increase platform security by encrypting contact information and give customers anonymity with Number Masking.SMS Voice Email RCS
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AUTHENTICATE
SWIFT AUTHENTICATION FOR A SMOOTH CUSTOMER EXPERIENCE Choose one or more authentication solutions to deliver one-time PINs, reset passwords, and silently verify identities. SMS Voice Email Mobile App Messaging RCS Mobile Identity*
NOTIFY
GUARANTEED EXPRESS DELIVERY OF ALL YOUR CRITICAL MESSAGES Manage customer expectations with critical alerts, delivery notifications, order, and payment confirmations. SMS Voice Email Mobile App Messaging WhatsApp Viber LINE*
ENGAGE
BUILD MEANINGFUL RELATIONSHIPS WITH YOUR CUSTOMERS Deepen engagement with each customer through personalized brand communication using their preferred communication channel. SMS Voice Email Mobile App Messaging WhatsApp Viber LINE*
INFOBIP WAS ABLE TO HELP US INCREASE THE NUMBER OF ACTIVE USERS BY 30% IN JUST FOUR WEEKS. WITH THEIR HELP, WE MANAGED TO ACTIVATE A LARGE NUMBER OF USERS WITH HIGH CONVERSION RATES. SABRINA TAELMAN MARTINI Head of Marketing, Volpy*
WHAT WE USED TO SELL IN 30 DAYS, WE NOW SELL IN 5 DAYS. THIS NEWLY AUTOMATED PROCESS HAS HELPED US INCREASE OUR CUSTOMER REACH, IMPROVE OUR EXISTING CUSTOMER RELATIONSHIPS, AND ENHANCE THE OVERALL WORK EXPERIENCE FOR OUR EMPLOYEES.NEMANJA MALISIC
IT Project Manager, Würth Group*
WITH INFOBIP, WE CAN ENGAGE OUR CONSUMERS OVER THE RIGHT CHANNEL AND THE RIGHT TIME, AND DO SO GLOBALLY. UNIQUE REPORTS GIVE US MUCH MORE DETAIL AROUND OUR CAMPAIGNS AND ENGAGEMENT PROCESSES. AS A COMPANY, INFOBIP SHARES OUR VISION OF ELEVATING CUSTOMER EXPERIENCES WHICH MADE THEM THE TECHNOLOGY PARTNER OF CHOICE FOR STUDIO MODERNA.BOJAN STURM
International Print and Telemarketing Director, Studio Moderna*
DEPLOYING INFOBIP’S SMS SOLUTION BASED ON THE HIGHLY SECURE AND PCI DSS COMPLIANT FLOW HELPED US TO OBTAIN ADDITIONAL INSIGHTS INTO THE DELIVERY FLOW AND DECREASE COSTS OF DELIVERING PINS FOR AROUND 50%.ALBERT THO
Project Manager, Hong Leong Bank*
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Interested in more customer stories? View all customer stories __ THE INFOBIP ADVANTAGE*
Local, Globally
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Scalable, Fast and Flexible Solutions*
Own Infrastructure
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Remarkable Customer Experience*
LOCAL, GLOBALLY
Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.Find out more
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SCALABLE, FAST AND FLEXIBLE SOLUTIONS Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.Find out more
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OWN INFRASTRUCTURE
Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources.Find out more
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REMARKABLE CUSTOMER EXPERIENCE We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutionsconsultancy.
Find out more
THE OMNICHANNEL CLOUD COMMUNICATIONS PLATFORM FOR DEVELOPERS ANDBUSINESSES ALIKE.
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INFOBIP API
Use any programmable language to easily integrate various communication channels and modules into your business workflows.Explore Dev_
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INFOBIP WEB INTERFACE Build customer journeys easily with drag and drop automated workflows and create detailed profiles to personalize customer communication.Contact an Expert
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PRODUCTS
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* View all products
INDUSTRIES
* Finance
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SOLUTIONS
* Customer Onboarding * Customer Engagement* Customer Service
* Customer Retention* Security
* Operational Efficiency * Solutions overviewRESOURCES
* Blog
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* Downloads
* FAQ
* Glossary
COMPANY
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