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ICSTIS HOMEPAGE
welcome to icstis - the premium rate services regulator. Click on the links below to access a wealth of information about our work and how we can help members of the public use premium rate services with absolute confidence. ICSTIS SERVICE PROVIDER welcome to our section for service providers. icstis regulates premium rate services in the UK. It publishes and enforces a Code of Practice which contains the rules governing the content and promotion of premium rate services. The Code is supplemented by a set of helpnotes and Statement of Expectations.. Premium rate services offer information and entertainment via phone, fax, PC (e-mail ICSTIS PHONE NETWORK welcome to our section for phone networks ICSTIS ANNOUNCES LEVY FOR 2007/8 (20 February 2007). To read other news stories relevant to networks click here. icstis regulates premium rateICSTIS LATEST NEWS
our latest news Welcome to the page that gives you all that's new at icstis. june 2007 GAMBLING COMMISSION GUIDANCE ON FREE DRAWS AND PRIZECOMPETITIONS
ICSTIS EXECUTIVE
the executive. introduction. The icstis Executive consists of 67 staff who carry out the day-to-day work of the organisation. The Executive handles the administration of complaints (including making recommendations on adjudications) and manages the free helpline. ICSTIS PHONE NETWORK Please ensure that you enter the number carefully. Incorrect entries may give you the wrong information or be rejected. icstis can help you with the following types of numbers:ICSTIS
search tips. Look for an exact phrase by typing the whole phrase Example - Type "code of conduct" to find the exact phrase code of conduct.Look for two or more words in the same document by using and Example - Type "Code and conduct" to find documents that have the word "Code" as well as the word "conduct".Look for synonyms or similarwords by using or
ICSTIS CONSUMER
This section lists the latest cases that have been adjudicated on by the Board. Formal responsibility for the promotion and content of premium rate services restsPHONEPAYPLUS
PhonepayPlus - Regulating to build consumer trust in phone-paid services PhonepayPlus is the new name for ICSTIS. Please click here to be redirected to the same pageWWW.ICSTIS.ORG.UK
Apache/2.4.29 (Ubuntu) Server at www.icstis.org.uk Port 80ICSTIS HOMEPAGE
welcome to icstis - the premium rate services regulator. Click on the links below to access a wealth of information about our work and how we can help members of the public use premium rate services with absolute confidence. ICSTIS SERVICE PROVIDER welcome to our section for service providers. icstis regulates premium rate services in the UK. It publishes and enforces a Code of Practice which contains the rules governing the content and promotion of premium rate services. The Code is supplemented by a set of helpnotes and Statement of Expectations.. Premium rate services offer information and entertainment via phone, fax, PC (e-mail ICSTIS PHONE NETWORK welcome to our section for phone networks ICSTIS ANNOUNCES LEVY FOR 2007/8 (20 February 2007). To read other news stories relevant to networks click here. icstis regulates premium rateICSTIS LATEST NEWS
our latest news Welcome to the page that gives you all that's new at icstis. june 2007 GAMBLING COMMISSION GUIDANCE ON FREE DRAWS AND PRIZECOMPETITIONS
ICSTIS EXECUTIVE
the executive. introduction. The icstis Executive consists of 67 staff who carry out the day-to-day work of the organisation. The Executive handles the administration of complaints (including making recommendations on adjudications) and manages the free helpline. ICSTIS PHONE NETWORK Please ensure that you enter the number carefully. Incorrect entries may give you the wrong information or be rejected. icstis can help you with the following types of numbers:ICSTIS
search tips. Look for an exact phrase by typing the whole phrase Example - Type "code of conduct" to find the exact phrase code of conduct.Look for two or more words in the same document by using and Example - Type "Code and conduct" to find documents that have the word "Code" as well as the word "conduct".Look for synonyms or similarwords by using or
ICSTIS CONSUMER
This section lists the latest cases that have been adjudicated on by the Board. Formal responsibility for the promotion and content of premium rate services restsPHONEPAYPLUS
PhonepayPlus - Regulating to build consumer trust in phone-paid services PhonepayPlus is the new name for ICSTIS. Please click here to be redirected to the same pageWWW.ICSTIS.ORG.UK
Apache/2.4.29 (Ubuntu) Server at www.icstis.org.uk Port 80ICSTIS - ABOUT
welcome to our section about icstis icstis, the Independent Committee for the Supervision of Standards of the Telephone Information Services, is the industry-funded regulatory body for all premium rate charged telecommunications services.ICSTIS
advanced section searching. Here you can refine your search for documents on our site by selecting which areas to search in: adjudications for the public ICSTIS SERVICE PROVIDER handling complaints We will aim to resolve all complaints quickly, effectively and consistently.. If the complaint is one that we can deal with, the complainant will receive acknowledgement to this effect from icstis. The complainant will subsequently be advised of the outcome of the case.ICSTIS CONSUMER
This section lists the latest cases that have been adjudicated on by the Board. Formal responsibility for the promotion and content of premium rate services restsICSTIS BOARD
the board. The Board consists of twelve remunerated part-time members, nine of whom have no current connection with the premium rate industry. The three members who are currently active in the premium rate industry, whilst full members, take no part in any of the adjudicatory functions administered by icstis.ICSTIS EXECUTIVE
contact centre. Contact Centre Manager James Harris Contact Centre Supervisor Stewart Gofford Daytime Customer Services Officers ICSTIS SERVICE PROVIDER REGISTRATION service provider - registration form. It is the responsibility of the service provider to ensure this form is completed and submitted toicstis.
ICSTIS BOARD
simon armson worked for Samaritans for 20 years and served as Chief Executive for 15 years until June 2004. He was Chair of the Telephone Helplines Group from 1992-96 and saw its successful development into the Telephone Helplines Association.CODE OF P RACTICE
PARTONE 1 INTRODUCTION 1.1 Principlesofgoodregulation 10 1.2 ThescopeofthisCode 10 1.3 GeographicreachoftheCode 11 1.4 Amendmentsandadvice 11 1.5 Confidentiality 12 ICSTIS COMPENSATION SCHEME GUIDELINE (NO.6) Guideline effective from 29 March 2005 The Compensation Scheme Bond is a legally binding document by which a third party (such as a bank) guarantees the service provider’s ability to pay sums awarded by theAdjudicator to a
ICSTIS HOMEPAGE
welcome to icstis - the premium rate services regulator. Click on the links below to access a wealth of information about our work and how we can help members of the public use premium rate services with absolute confidence. ICSTIS PHONE NETWORK icstis regulates premium rate services in the UK. It issues a Code of Practice which contains the rules governing the content and promotion of premium rate services. The Code is supplemented by a set of Help Notes. This area of the website is designed for Originating Communication Providers (OCPs) and Terminating Communication Providers(TCPs).
ICSTIS SERVICE PROVIDER welcome to our section for service providers. icstis regulates premium rate services in the UK. It publishes and enforces a Code of Practice which contains the rules governing the content and promotion of premium rate services. The Code is supplemented by a set of helpnotes and Statement of Expectations.. Premium rate services offer information and entertainment via phone, fax, PC (e-mailICSTIS LATEST NEWS
Welcome to the page that gives you all that's new at icstis. The Gambling Commission has today published its guidance on free draws and prize competitions. icstis will be working closely with the Commission over the coming months in the run up to the Gambling Act 2005 coming into force on 1 September 2007. Following stakeholder responses to its ICSTIS PHONE NETWORK Please ensure that you enter the number carefully. Incorrect entries may give you the wrong information or be rejected. icstis can help you with the following types of numbers:ICSTIS EXECUTIVE
the executive. introduction. The icstis Executive consists of 67 staff who carry out the day-to-day work of the organisation. The Executive handles the administration of complaints (including making recommendations on adjudications) and manages the free helpline.ICSTIS
search tips. Look for an exact phrase by typing the whole phrase Example - Type "code of conduct" to find the exact phrase code of conduct.Look for two or more words in the same document by using and Example - Type "Code and conduct" to find documents that have the word "Code" as well as the word "conduct".Look for synonyms or similarwords by using or
ICSTIS CONSUMER
adjudications. This section lists the latest cases that have been adjudicated on by the Board. Formal responsibility for the promotion and content of premium rate services rests with the service provider as defined in the Code of Practice. In many cases, the service provider directly provides the service content and/or the form andcontent of a
PHONEPAYPLUS
PhonepayPlus - Regulating to build consumer trust in phone-paid services PhonepayPlus is the new name for ICSTIS. Please click here to be redirected to the same pageWWW.ICSTIS.ORG.UK
Apache/2.4.29 (Ubuntu) Server at www.icstis.org.uk Port 80ICSTIS HOMEPAGE
welcome to icstis - the premium rate services regulator. Click on the links below to access a wealth of information about our work and how we can help members of the public use premium rate services with absolute confidence. ICSTIS PHONE NETWORK icstis regulates premium rate services in the UK. It issues a Code of Practice which contains the rules governing the content and promotion of premium rate services. The Code is supplemented by a set of Help Notes. This area of the website is designed for Originating Communication Providers (OCPs) and Terminating Communication Providers(TCPs).
ICSTIS SERVICE PROVIDER welcome to our section for service providers. icstis regulates premium rate services in the UK. It publishes and enforces a Code of Practice which contains the rules governing the content and promotion of premium rate services. The Code is supplemented by a set of helpnotes and Statement of Expectations.. Premium rate services offer information and entertainment via phone, fax, PC (e-mailICSTIS LATEST NEWS
Welcome to the page that gives you all that's new at icstis. The Gambling Commission has today published its guidance on free draws and prize competitions. icstis will be working closely with the Commission over the coming months in the run up to the Gambling Act 2005 coming into force on 1 September 2007. Following stakeholder responses to its ICSTIS PHONE NETWORK Please ensure that you enter the number carefully. Incorrect entries may give you the wrong information or be rejected. icstis can help you with the following types of numbers:ICSTIS EXECUTIVE
the executive. introduction. The icstis Executive consists of 67 staff who carry out the day-to-day work of the organisation. The Executive handles the administration of complaints (including making recommendations on adjudications) and manages the free helpline.ICSTIS
search tips. Look for an exact phrase by typing the whole phrase Example - Type "code of conduct" to find the exact phrase code of conduct.Look for two or more words in the same document by using and Example - Type "Code and conduct" to find documents that have the word "Code" as well as the word "conduct".Look for synonyms or similarwords by using or
ICSTIS CONSUMER
adjudications. This section lists the latest cases that have been adjudicated on by the Board. Formal responsibility for the promotion and content of premium rate services rests with the service provider as defined in the Code of Practice. In many cases, the service provider directly provides the service content and/or the form andcontent of a
PHONEPAYPLUS
PhonepayPlus - Regulating to build consumer trust in phone-paid services PhonepayPlus is the new name for ICSTIS. Please click here to be redirected to the same pageWWW.ICSTIS.ORG.UK
Apache/2.4.29 (Ubuntu) Server at www.icstis.org.uk Port 80ICSTIS - ABOUT
welcome to our section about icstis. icstis, the Independent Committee for the Supervision of Standards of the Telephone Information Services, is the industry-funded regulatory body for all premium rate charged telecommunications services. We are non-profit making and consist of ten part-time Board members, supported by a full timeExecutive.
ICSTIS
Icstis. advanced section searching. Here you can refine your search for documents on our site by selecting which areas to search in: adjudications. for the public. for ICSTIS SERVICE PROVIDER handling complaints We will aim to resolve all complaints quickly, effectively and consistently.. If the complaint is one that we can deal with, the complainant will receive acknowledgement to this effect from icstis. The complainant will subsequently be advised of the outcome of the case.ICSTIS BOARD
the board. The Board consists of twelve remunerated part-time members, nine of whom have no current connection with the premium rate industry. The three members who are currently active in the premium rate industry, whilst full members, take no part in any of the adjudicatory functions administered by icstis.ICSTIS CONSUMER
adjudications. This section lists the latest cases that have been adjudicated on by the Board. Formal responsibility for the promotion and content of premium rate services rests with the service provider as defined in the Code of Practice. In many cases, the service provider directly provides the service content and/or the form andcontent of a
ICSTIS EXECUTIVE
contact centre. Contact Centre Manager James Harris Contact Centre Supervisor Stewart Gofford Daytime Customer Services Officers ICSTIS SERVICE PROVIDER REGISTRATION service provider - registration form. It is the responsibility of the service provider to ensure this form is completed and submitted toicstis.
ICSTIS BOARD
simon armson worked for Samaritans for 20 years and served as Chief Executive for 15 years until June 2004. He was Chair of the Telephone Helplines Group from 1992-96 and saw its successful development into the Telephone Helplines Association.CODE OF P RACTICE
PARTONE 1 INTRODUCTION 1.1 Principlesofgoodregulation 10 1.2 ThescopeofthisCode 10 1.3 GeographicreachoftheCode 11 1.4 Amendmentsandadvice 11 1.5 Confidentiality 12 ICSTIS COMPENSATION SCHEME GUIDELINE (NO.6) Guideline effective from 29 March 2005 The Compensation Scheme Bond is a legally binding document by which a third party (such as a bank) guarantees the service provider’s ability to pay sums awarded by theAdjudicator to a
look up a number search site adv search for the public for service providersfor phone networks
latest news
publications & alerts WELCOME TO ICSTIS - THE PREMIUM RATE SERVICES REGULATOR Click on the links below to access a wealth of information about our work and how we can help members of the public use premium rate services with absolute confidence.FOR THE PUBLIC
find out how we can help you and how you can complain FOR SERVICE PROVIDERS find out how to set up a service and what we expect of youFOR PHONE NETWORKS
find out about authorised/problematic activity and your obligationsLATEST NEWS
read consumer and industry news, and view our media coverage PUBLICATIONS & ALERTS get free consumer publications, press releases, e-mail alertsABOUT ICSTIS
find out more about who we are and see information about our remitand powers
CHECK A PREMIUM RATE NUMBER ON YOUR PHONE BILL about icstis events@icstisjobs@icstis
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