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ship by itself.
WHERE DO I FIND MY UPS ACCESS KEY? Integration . How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Introduction; How do I install the Magento (M1) Shipping Only solution? HOW DO I MAKE A RETURN FOR A CUSTOMER? Step 2: Select an order ; You will see a list of parcels matching the search criteria in subsequent section. Select the order to return. Step 3: Execute the return WHERE DO I FIND MY API KEY, CUSTOMER ID? After you have logged into to the UPS i-parcel portal (Global Access Dashboard), you can find your API key(s) and Customer ID in the Integration section. MISSING INFO COLLECTION Invalid parameters, unable to proceed. © 2021 - UPS i-Parcel KNOWLEDGEBASE.I-PARCEL.COM WooCommerce How do I install the WooCommerce Shipping Only solution? 2018 UPS i-parcel. All rights are reserved. RETURNS | KNOWLEDGEBASE.I-PARCEL.COM Updated on February 4, 2019 Doc navigation ← Customer Experience Finance →. © 2018 UPS i-parcel. All rights are reserved. HOW DO I SEND PACKAGES TO UPS I-PARCEL? The process is fairly simple when a shopper selects UPS standard shipping services. You will simply need to click the label button in the Global Access Dashboard and that will generate a standard UPS shipping label that includes a UPS i-parcel tracking number/barcode at the bottom of the label. WHY IS THIS PARCEL GETTING RETURNED? Overview. There are several reasons why a parcel may be returned. UPS I-parcel attempts to resolve most shipment issues that may result in a parcel being returned to the merchant by reaching out to the customer or the merchant, and sometimes even our vendors. WHAT IS FORMAT DOES UPS I-PARCEL USE FOR COUNTRIES UPS i-parcel uses the 2-character country/territory ISO code format for things like a SKU’s country of manufacture. Below is the full list of ISO country/territory codes. HOW DO I INSTALL THE MAGENTO (M2) SHIPPING ONLY SOLUTION Attributes 1-6: Use these fields to map Magento attributes to the UPS i-parcel attribute elements.UPS i-parcel uses these attributes to assign harmonization codes to products. Catalog mapping attributes continued. HS Code: HS Code is the item’s Harmonization Code.; Ship Alone: Ship Alone is either True or False. True means the item willship by itself.
WHERE DO I FIND MY UPS ACCESS KEY? Integration . How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Introduction; How do I install the Magento (M1) Shipping Only solution? HOW DO I MAKE A RETURN FOR A CUSTOMER? Step 2: Select an order ; You will see a list of parcels matching the search criteria in subsequent section. Select the order to return. Step 3: Execute the return WHERE DO I FIND MY API KEY, CUSTOMER ID? After you have logged into to the UPS i-parcel portal (Global Access Dashboard), you can find your API key(s) and Customer ID in the Integration section. MISSING INFO COLLECTION Invalid parameters, unable to proceed. © 2021 - UPS i-Parcel HOW DO I SEND PACKAGES TO UPS I-PARCEL? The process is fairly simple when a shopper selects UPS standard shipping services. You will simply need to click the label button in the Global Access Dashboard and that will generate a standard UPS shipping label that includes a UPS i-parcel tracking number/barcode at the bottom of the label. WHAT IS FORMAT DOES UPS I-PARCEL USE FOR COUNTRIES UPS i-parcel uses the 2-character country/territory ISO code format for things like a SKU’s country of manufacture. Below is the full list of ISO country/territory codes. IF AN ORDER SHOWS DELIVERED IN THE SYSTEM BUT THE CUSTOMER Once our tracking system shows a delivered scan on parcel, i-parcel is no longer responsible for the parcel at that point. Delivered means our vendor has delivered the HOW DO I INSTALL THE MAGENTO (M1) SHIPPING ONLY SOLUTION Upload. This screen asks how to handle uploads to the UPS i-parcel catalog. Upload Catalog: Select this button to upload to the UPS i-parcel catalog immediately. Upload Step Size: The Upload Step Size describes how many SKUs to upload at once. If your catalog has 1000 SKUs and you put 100 here, the extension will make 10 SubmitCatalog API requests to send the catalog to Global Access. HOW DO I INSTALL THE WOOCOMMERCE SHIPPING ONLY SOLUTION Introduction. This section describes the installation steps for the UPS i-parcel Logistics Only plugin for WooCommerce. Assumptions. Before beginning, you will need: HOW DO I INSTALL THE SHOPIFY SHIPPING ONLY SOLUTION Catalog Sync Settings. 7. In the “Country of Origin Metafield” option, enter the metafield used for the Country of Origin for each product. The format is “namespace.key”. WHAT CATALOG DETAILS DO I NEED TO PROVIDE? Field Name: M/O: Format: Remarks: SKU: M: Text: SKU for the item; your site’s integration looks up products with this identifier. Name: M:Text: This goes on
NEW ARRIVALS
This is a demo store. Any orders placed through this store will not be honored or fulfilled. DOCS.I-PARCEL.COMWEB VIEW 8 4 7 3 72. 9 1 10 10 112. 10 7 3 10 32. 10 4 5 8 101. 3 5 8 10 149. 10 3 5 3 3. 8 8 8 4 61. 6 3 4 9 94. 1 10 5 2 16. 1 4 3 4 172. 8 8 2 3 77. 5 3 7 5 2. SKU Length MISSING INFO COLLECTION Invalid parameters, unable to proceed. © 2021 - UPS i-Parcel RETURNS | KNOWLEDGEBASE.I-PARCEL.COM Returns. Questions. Why is this parcel getting returned? Are there different kinds of returns? What is the transit time for Returns? How do I make a return for a customer? Doc navigation. KNOWLEDGEBASE.I-PARCEL.COM Integration. How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Where do I find my UPS i-parcel credentials? How do I upload my catalog outside of the plugin? How do I know if I've successfully connected? WHY IS THIS PARCEL GETTING RETURNED? There are several reasons why a parcel may be returned. UPS I-parcel attempts to resolve most shipment issues that may result in a parcel being returned to the merchant by reaching out to the customer or the merchant, and sometimes even our vendors. We may not be able to resolve all cases so some parcels may end up being returned. HOW DO I MAKE A RETURN FOR A CUSTOMER? Step 2: Select an order ; You will see a list of parcels matching the search criteria in subsequent section. Select the order to return. Step 3: Execute the return WHERE DO I FIND MY UPS ACCESS KEY? Integration . How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Introduction; How do I install the Magento (M1) Shipping Only solution? WHERE DO I FIND MY API KEY, CUSTOMER ID? After you have logged into to the UPS i-parcel portal (Global Access Dashboard), you can find your API key (s) and Customer ID in the Integration section. Select the Integrate option from the left side Navigation bar. How do I find my API key and customer ID? WHAT CATALOG DETAILS DO I NEED TO PROVIDE? Field Name: M/O: Format: Remarks: SKU: M: Text: SKU for the item; your site’s integration looks up products with this identifier. Name: M:Text: This goes on
NEW ARRIVALS
This is a demo store. Any orders placed through this store will not be honored or fulfilled. HOW DO I INSTALL THE PRESTASHOP SHIPPING ONLY SOLUTION Assumptions. Prior to beginning the PrestaShop integration, the following assumptions are made. Access to the PrestaShop admin; The PrestaShop store is version 1.6 or higher MISSING INFO COLLECTION Invalid parameters, unable to proceed. © 2021 - UPS i-Parcel RETURNS | KNOWLEDGEBASE.I-PARCEL.COM Returns. Questions. Why is this parcel getting returned? Are there different kinds of returns? What is the transit time for Returns? How do I make a return for a customer? Doc navigation. KNOWLEDGEBASE.I-PARCEL.COM Integration. How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Where do I find my UPS i-parcel credentials? How do I upload my catalog outside of the plugin? How do I know if I've successfully connected? WHY IS THIS PARCEL GETTING RETURNED? There are several reasons why a parcel may be returned. UPS I-parcel attempts to resolve most shipment issues that may result in a parcel being returned to the merchant by reaching out to the customer or the merchant, and sometimes even our vendors. We may not be able to resolve all cases so some parcels may end up being returned. HOW DO I MAKE A RETURN FOR A CUSTOMER? Step 2: Select an order ; You will see a list of parcels matching the search criteria in subsequent section. Select the order to return. Step 3: Execute the return WHERE DO I FIND MY UPS ACCESS KEY? Integration . How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Introduction; How do I install the Magento (M1) Shipping Only solution? WHERE DO I FIND MY API KEY, CUSTOMER ID? After you have logged into to the UPS i-parcel portal (Global Access Dashboard), you can find your API key (s) and Customer ID in the Integration section. Select the Integrate option from the left side Navigation bar. How do I find my API key and customer ID? WHAT CATALOG DETAILS DO I NEED TO PROVIDE? Field Name: M/O: Format: Remarks: SKU: M: Text: SKU for the item; your site’s integration looks up products with this identifier. Name: M:Text: This goes on
NEW ARRIVALS
This is a demo store. Any orders placed through this store will not be honored or fulfilled. HOW DO I INSTALL THE PRESTASHOP SHIPPING ONLY SOLUTION Assumptions. Prior to beginning the PrestaShop integration, the following assumptions are made. Access to the PrestaShop admin; The PrestaShop store is version 1.6 or higher MISSING INFO COLLECTION Invalid parameters, unable to proceed. © 2021 - UPS i-Parcel HOW DO I INSTALL THE WOOCOMMERCE SHIPPING ONLY SOLUTION Introduction. This section describes the installation steps for the UPS i-parcel Logistics Only plugin for WooCommerce. Assumptions. Before beginning, you will need: HOW DO I INSTALL THE MAGENTO (M1) SHIPPING ONLY SOLUTION Upload. This screen asks how to handle uploads to the UPS i-parcel catalog. Upload Catalog: Select this button to upload to the UPS i-parcel catalog immediately. Upload Step Size: The Upload Step Size describes how many SKUs to upload at once. If your catalog has 1000 SKUs and you put 100 here, the extension will make 10 SubmitCatalog API requests to send the catalog to Global Access. HOW DO I INSTALL THE MAGENTO (M2) SHIPPING ONLY SOLUTION Attributes 1-6: Use these fields to map Magento attributes to the UPS i-parcel attribute elements.UPS i-parcel uses these attributes to assign harmonization codes to products. Catalog mapping attributes continued. HS Code: HS Code is the item’s Harmonization Code.; Ship Alone: Ship Alone is either True or False. True means the item willship by itself.
INTEGRATION
Integration . How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Introduction; How do I install the Magento (M1) Shipping Only solution? WHAT INFORMATION DO I NEED TO PROVIDE TO UPLOAD ORDERS The information needed to load orders to UPS i-parcel directly depends on whether the SKUs are already in our version of your catalog. If you are uploading new SKUs, then additional information will be required. HOW DO I INSTALL THE SHOPIFY SHIPPING ONLY SOLUTION Catalog Sync Settings. 7. In the “Country of Origin Metafield” option, enter the metafield used for the Country of Origin for each product. The format is “namespace.key”. HOW DO I KNOW IF I’VE CORRECTLY INSTALLED THE SFCC APP Integration . How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Introduction; How do I install the Magento (M1) Shipping Only solution? HOW DO I UPLOAD MY CATALOG OUTSIDE OF THE PLUGIN Uploading your catalog to UPS i-parcel is a key step in shipping orders internationally. If needed, you can upload your catalog directly to the UPS i-parcel interface, Global Access.You can also use the interface to edit existing products. HOW DO I TRACK MY SHOPPER’S ORDERS? Order Tracking . A parcel can be tracked once it has been successfully submitted by a shopper through the internet retailer’s website with the shipment data transmitted completely and accurately into thei-parcel system.
WHAT IS THE TRANSIT TIME FOR RETURNS? Returns may take between 30 to 45 days before finally being returned to the merchant. All packages are consolidated by our vendor in the destination country depending on volume then exported back to ourfacility in Edison.
RETURNS | KNOWLEDGEBASE.I-PARCEL.COM Returns. Questions. Why is this parcel getting returned? Are there different kinds of returns? What is the transit time for Returns? How do I make a return for a customer? Doc navigation. KNOWLEDGEBASE.I-PARCEL.COM Integration. How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Where do I find my UPS i-parcel credentials? How do I upload my catalog outside of the plugin? How do I know if I've successfully connected? WHY IS THIS PARCEL GETTING RETURNED? There are several reasons why a parcel may be returned. UPS I-parcel attempts to resolve most shipment issues that may result in a parcel being returned to the merchant by reaching out to the customer or the merchant, and sometimes even our vendors. We may not be able to resolve all cases so some parcels may end up being returned. HOW DO I MAKE A RETURN FOR A CUSTOMER? Step 2: Select an order ; You will see a list of parcels matching the search criteria in subsequent section. Select the order to return. Step 3: Execute the return WHERE DO I FIND MY UPS ACCESS KEY? Integration . How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Introduction; How do I install the Magento (M1) Shipping Only solution? WHERE DO I FIND MY API KEY, CUSTOMER ID? After you have logged into to the UPS i-parcel portal (Global Access Dashboard), you can find your API key (s) and Customer ID in the Integration section. Select the Integrate option from the left side Navigation bar. How do I find my API key and customer ID? WHAT CATALOG DETAILS DO I NEED TO PROVIDE? Field Name: M/O: Format: Remarks: SKU: M: Text: SKU for the item; your site’s integration looks up products with this identifier. Name: M:Text: This goes on
NEW ARRIVALS
This is a demo store. Any orders placed through this store will not be honored or fulfilled. HOW DO I INSTALL THE PRESTASHOP SHIPPING ONLY SOLUTION Assumptions. Prior to beginning the PrestaShop integration, the following assumptions are made. Access to the PrestaShop admin; The PrestaShop store is version 1.6 or higher MISSING INFO COLLECTION Invalid parameters, unable to proceed. © 2021 - UPS i-Parcel RETURNS | KNOWLEDGEBASE.I-PARCEL.COM Returns. Questions. Why is this parcel getting returned? Are there different kinds of returns? What is the transit time for Returns? How do I make a return for a customer? Doc navigation. KNOWLEDGEBASE.I-PARCEL.COM Integration. How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Where do I find my UPS i-parcel credentials? How do I upload my catalog outside of the plugin? How do I know if I've successfully connected? WHY IS THIS PARCEL GETTING RETURNED? There are several reasons why a parcel may be returned. UPS I-parcel attempts to resolve most shipment issues that may result in a parcel being returned to the merchant by reaching out to the customer or the merchant, and sometimes even our vendors. We may not be able to resolve all cases so some parcels may end up being returned. HOW DO I MAKE A RETURN FOR A CUSTOMER? Step 2: Select an order ; You will see a list of parcels matching the search criteria in subsequent section. Select the order to return. Step 3: Execute the return WHERE DO I FIND MY UPS ACCESS KEY? Integration . How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Introduction; How do I install the Magento (M1) Shipping Only solution? WHERE DO I FIND MY API KEY, CUSTOMER ID? After you have logged into to the UPS i-parcel portal (Global Access Dashboard), you can find your API key (s) and Customer ID in the Integration section. Select the Integrate option from the left side Navigation bar. How do I find my API key and customer ID? WHAT CATALOG DETAILS DO I NEED TO PROVIDE? Field Name: M/O: Format: Remarks: SKU: M: Text: SKU for the item; your site’s integration looks up products with this identifier. Name: M:Text: This goes on
NEW ARRIVALS
This is a demo store. Any orders placed through this store will not be honored or fulfilled. HOW DO I INSTALL THE PRESTASHOP SHIPPING ONLY SOLUTION Assumptions. Prior to beginning the PrestaShop integration, the following assumptions are made. Access to the PrestaShop admin; The PrestaShop store is version 1.6 or higher MISSING INFO COLLECTION Invalid parameters, unable to proceed. © 2021 - UPS i-Parcel HOW DO I INSTALL THE WOOCOMMERCE SHIPPING ONLY SOLUTION Introduction. This section describes the installation steps for the UPS i-parcel Logistics Only plugin for WooCommerce. Assumptions. Before beginning, you will need: HOW DO I INSTALL THE MAGENTO (M1) SHIPPING ONLY SOLUTION Upload. This screen asks how to handle uploads to the UPS i-parcel catalog. Upload Catalog: Select this button to upload to the UPS i-parcel catalog immediately. Upload Step Size: The Upload Step Size describes how many SKUs to upload at once. If your catalog has 1000 SKUs and you put 100 here, the extension will make 10 SubmitCatalog API requests to send the catalog to Global Access. HOW DO I INSTALL THE MAGENTO (M2) SHIPPING ONLY SOLUTION Attributes 1-6: Use these fields to map Magento attributes to the UPS i-parcel attribute elements.UPS i-parcel uses these attributes to assign harmonization codes to products. Catalog mapping attributes continued. HS Code: HS Code is the item’s Harmonization Code.; Ship Alone: Ship Alone is either True or False. True means the item willship by itself.
INTEGRATION
Integration . How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Introduction; How do I install the Magento (M1) Shipping Only solution? WHAT INFORMATION DO I NEED TO PROVIDE TO UPLOAD ORDERS The information needed to load orders to UPS i-parcel directly depends on whether the SKUs are already in our version of your catalog. If you are uploading new SKUs, then additional information will be required. HOW DO I INSTALL THE SHOPIFY SHIPPING ONLY SOLUTION Catalog Sync Settings. 7. In the “Country of Origin Metafield” option, enter the metafield used for the Country of Origin for each product. The format is “namespace.key”. HOW DO I KNOW IF I’VE CORRECTLY INSTALLED THE SFCC APP Integration . How do I add a Shipping Only solution (Magento, Shopify, PrestaShop, WooCommerce, Etc.)? Introduction; How do I install the Magento (M1) Shipping Only solution? HOW DO I UPLOAD MY CATALOG OUTSIDE OF THE PLUGIN Uploading your catalog to UPS i-parcel is a key step in shipping orders internationally. If needed, you can upload your catalog directly to the UPS i-parcel interface, Global Access.You can also use the interface to edit existing products. HOW DO I TRACK MY SHOPPER’S ORDERS? Order Tracking . A parcel can be tracked once it has been successfully submitted by a shopper through the internet retailer’s website with the shipment data transmitted completely and accurately into thei-parcel system.
WHAT IS THE TRANSIT TIME FOR RETURNS? Returns may take between 30 to 45 days before finally being returned to the merchant. All packages are consolidated by our vendor in the destination country depending on volume then exported back to ourfacility in Edison.
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ANSWERS TO COMMONLY ASKED QUESTIONS * Order information and modification Q: HOW DO I CHANGE MY ORDER? A: For any changes to an order please contact the shipper directly. We only handle the shipping of your order. Q: CAN YOU TELL ME WHEN YOU WILL HAVE AVAILABLE STOCK? A: For all product related inquiries please contact the retailerdirectly.
Q: CAN YOU CHANGE THE NAME OR INFORMATION ON THE INVOICE? A: We are unable to make any changes to the order documents. Q: HOW DO I UPDATE MY SHIPPING ADDRESS? A: If the status of your order shows "PACKAGE DETAILS RECEIVED ELECTRONICALLY FROM SELLER" we can make certain changes. Please contact the shipper directly to submit this request. Q: HOW DO I OBTAIN A COPY OF MY VAT INVOICE? A: The duty and tax paid for your order can be found on the order confirmation email or order invoice. Please review your invoice to find this information. If you did not receive an order invoice or order confirmation email you may want to check in your junk email folder. If you still do not have this information please contact the shipper you placed the order from for this information. Q: HOW ARE DUTIES AND TAXES CALCULATED? A: Duties and taxes are imposed by your country’s government and are assessed based on several factors. Our system calculates duty and tax based on your country’s guideline. Please visit your country’s customs and brokerage web page to learn more about this. Q: I AM TRYING TO ORDER THIS ITEM AND IT SHOWS IT IS NOT AVAILABLE TO SHIP TO MY COUNTRY. CAN YOU ASSIST? A: Some items may not be eligible to ship to certain destinations. This may be due to regulations governing import/export restrictions in your country. We are unable to change such regulations. You can contact the shipper for more information on this. Q: HOW ARE SHIPPING COSTS CALCULATED? A: Shipping cost is determined by several factors including parcel weight, dimensions, country of destination, postal code, etc. We are unable to adjust shipping cost once it is calculated by the system. For more information on this please visit our Calculate Time and Costpage.
_Was this section helpful?_ Yes, my question has been answered. No, my question has not been answered. * Shipping, delivery and tracking Q: HOW LONG SHOULD I EXPECT DELIVERY TO TAKE? A: Once your order shows "RECEIVED AT I-PARCEL", it typically takes 5 to 10 business days for your order to be delivered to you. Q: HOW OFTEN ARE TRACKING EVENTS UPDATED? A: We update our tracking page every 24 hours once a new physicalevent is received.
Q: WHAT CARRIER DO YOU USE TO SHIP AND DELIVER TO MY COUNTRY? A: In most cases we engage a local courier in your country to make the final delivery. Our tracking site displays the local tracking number for most destinations. Q: THERE HAS BEEN NO UPDATES TO MY ORDER FOR MORE THAN A WEEK NOW. CANYOU ASSIST?
A: When you track your order and the status shows "PACKAGE DETAILS RECEIVED ELECTRONICALLY FROM SELLER" for an extended period of time, please contact the shipper to find out whether they have shipped the item to us. You may also request them to provide you an inbound tracking number so you can track the parcel's movement to ourfacility.
If the tracking status of your order shows "RECEIVED AT I-PARCEL" with no updates for more than 5 business days please complete the form below to contact our support team for further assistance. The form can be accessed by clicking the radio button "No, this information was not helpful" found below. Q: MY ORDER SHOWS "ATTEMPTED DELIVERY" BUT I DID NOT RECEIVE IT. WHATSHOULD I DO?
A: You will need to contact your local carrier who made the delivery attempt. Typically a note may have been left for you. Please follow the instructions to contact the carrier. Q: CAN ANOTHER DELIVERY ATTEMPT BE MADE? A: Re-delivery attempts can be made depending on your local carrier. Contact your local carrier directly to submit your request. _Was this section helpful?_ Yes, my question has been answered. No, my question has not been answered. * Lost, damaged and claims Q: I RECEIVED MY PACKAGE AND ONE OF THE ITEMS IS MISSING. WHAT SHOULDI DO?
A: We are sorry to hear this. Please contact the shipper to let themknow.
Q: I RECEIVED A DAMAGED ITEM. CAN YOU SEND ME A REPLACEMENT? A: We are sorry to hear that you received a damaged item. Please contact the shipper you purchased the item from for assistance. Q: HOW DO I FILE A CLAIM? A: Claims can only be filed for lost or damaged items by the shipper you purchased the item from. Please contact them for furtherassistance.
_Was this section helpful?_ Yes, my question has been answered. No, my question has not been answered.* Cancellations
Q: HOW DO I CANCEL MY ORDER? A: All cancellation requests are handled by the shipper. Please contact them for further assistance. Q: WHY WAS MY ORDER CANCELLED? A: Please contact the shipper to find out why your order wascancelled.
_Was this section helpful?_ Yes, my question has been answered. No, my question has not been answered. * Returns and refunds Q: HOW DO I RETURN AN ITEM? A: Please contact the shipper you purchased the item from to initiatea return.
Q: HOW DO I REQUEST A REFUND? A: Please contact the shipper to request a refund. Q: WHEN WILL I RECEIVE A REFUND? A: Please allow 2 to 7 business days once a refund has been issued for this to get refunded to your payment method, depending on your financial institution. If the refund has exceeded this time frame, please contact your financial institution for assistance. _Was this section helpful?_ Yes, my question has been answered. No, my question has not been answered. WHAT TYPE OF INQUIRY DO YOU HAVE? PLEASE COMPLETE THE FORM BELOW TO OPEN A TICKET WITH OUR SUPPORT TEAM Select the best subject for your issue from the dropdown below. Please note that your issue must be associated with a tracking number for usto best assist you.
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