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Text
sale, all in
GETTING STARTED
Welcome to Zettle Food & Drink, an iPad and cloud-based electronic point of sale (EPOS) solution designed specifically for the hospitality industry. Zettle Food & Drink takes the hassle out of organising your workspace, taking payments and understanding your sales, so you can focus on what’s really important – yourcustomers.
UPDATING YOUR CARD READER SOFTWARE In the Zettle Go app, go to “Settings” > “Card readers” and then tap on your connected reader. In this view, you can see the details of your card reader, including the current software versions on the reader. If there is a reader software update available, it will be shown at the top of the reader view: If an automatic softwareupdate
REFUNDS | ZETTLE
Refunding in the Zettle Go app. Open the main menu and select Receipts. Find the receipt, open it and tap Refund. Select the items to refund or use the Select all option. The Return item to inventory toggle controls inventory update if you are tracking inventory. Enter your password if asked, then press” Yes, refund” to Confirm. CONTACT ZETTLE SUPPORT Contact the Zettle support team. Browse frequently asked questions below or contact our support team directly. We are available to assist you from 9:00 am - 5:00 pm on weekdays. Accepting remote payments over the phone How deposits work Compatible smartphones Connecting my bank account to receive payouts Which cards can I accept? TROUBLESHOOTING ZETTLE READER 2 ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
GETTING STARTED
Welcome to Zettle Food & Drink, an iPad and cloud-based electronic point of sale (EPOS) solution designed specifically for the hospitality industry. Zettle Food & Drink takes the hassle out of organising your workspace, taking payments and understanding your sales, so you can focus on what’s really important – yourcustomers.
UPDATING YOUR CARD READER SOFTWARE In the Zettle Go app, go to “Settings” > “Card readers” and then tap on your connected reader. In this view, you can see the details of your card reader, including the current software versions on the reader. If there is a reader software update available, it will be shown at the top of the reader view: If an automatic softwareupdate
REFUNDS | ZETTLE
Refunding in the Zettle Go app. Open the main menu and select Receipts. Find the receipt, open it and tap Refund. Select the items to refund or use the Select all option. The Return item to inventory toggle controls inventory update if you are tracking inventory. Enter your password if asked, then press” Yes, refund” to Confirm. CONTACT ZETTLE SUPPORT Contact the Zettle support team. Browse frequently asked questions below or contact our support team directly. We are available to assist you from 9:00 am - 5:00 pm on weekdays. Accepting remote payments over the phone How deposits work Compatible smartphones Connecting my bank account to receive payouts Which cards can I accept? ZETTLE – THE POS SYSTEM WITH SPECIAL PAYPAL POWERS Zettle gives business owners the power to accept card, contactless and mobile payments, as well as organize inventory and analyse sales. SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT This article contains information for existing PayPal users connecting to Zettle. If you’ve been using PayPal to take online payments and would like to take your first steps into physical (face-to-face) sales, Zettle has a point-of-sale system designed to make the processeasy and fun.
ZETTLE READER AND CONNECTIVITY Connecting the Zettle Reader via Bluetooth. To connect any Zettle card reader with your smartphone or tablet, open the Zettle Go-app and go to Settings > Card readers. Now simply follow the instructions on the screen. - You need to pair the reader to a supported smartphone orZETTLE HELP
Common questions in regards to our Terms & Conditions. Read more. Which hardware and accessories can I connect? We support various receipt printers, cash drawers and barcode scanners that you can use when accepting payments with Zettle. Read more. Taking card & contactless payments - COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
PAYMENT LINKS
Download the Zettle Go app. Activate the Payment Links feature in Settings. Add products to your basket and select “Send Link” when you checkout. Fill in your customer’s name, a few words or a reference number (to keep track of your sent links). Choose how to send the link: SMS, email or any messaging app installed on yourdevice
TRANSACTION LIMITS
This information applies to existing customers only. The total card payment limit for private Zettle accounts is £4,000 per 12 months. Chip and PIN (incl. contactless): £1000 limit per card and transaction. Chip & signature: £1000 limit per card and transaction.Magnetic stripe &
ACCOUNTING | ZETTLE
You’ll find information about: Total amount accepted, as well as the fee and net amount. You simply choose which interval you want to learn more about, click on “Export to Excel” and you’ll get a complete report of the transactions made during this period. This file thenprovides a
BACKOFFICE REPORTS (BETA) Introducing new Backoffice reports for Zettle Pro. Zettle Pro for Hospitality is now running a brand new and improved version of our reports suite. To begin with, we’ll run this new version in ‘beta mode’. In beta mode, your current reports will still be up-to-dateand visible as
ORDER TICKETS
Set up. How they work. If for instance, you have a restaurant, you can use Zettle to print your customer's receipt at the counter and then send an order ticket to a printer in the kitchen. To keep track of your orders, you can automatically print an order ticket while you print the receipt. An order number is printed on both the order ticket UPDATING YOUR CARD READER SOFTWARE In the Zettle Go app, go to “Settings” > “Card readers” and then tap on your connected reader. In this view, you can see the details of your card reader, including the current software versions on the reader. If there is a reader software update available, it will be shown at the top of the reader view: If an automatic softwareupdate
TROUBLESHOOTING ZETTLE READER 2 COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
REFUNDS | ZETTLE
Refunding in the Zettle Go app. Open the main menu and select Receipts. Find the receipt, open it and tap Refund. Select the items to refund or use the Select all option. The Return item to inventory toggle controls inventory update if you are tracking inventory. Enter your password if asked, then press” Yes, refund” to Confirm. UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT How to sign up for Zettle through PayPal. If you’ve received an email or seen a banner online, click the link to sign up. Then follow these steps: Click the ‘Get started’ button. If you’re not already logged in to your PayPal account, you’ll be asked to do sonow. You’ll see a
SEND PAYMENT LINKS
Fill in the name of the customer (this is for you to keep track of your links) Choose how to distribute the link: SMS or any app installed on your device (for example email, Facebook Messenger, WhatsApp and similar) Send link using the distribution method chosen. Done. Payment links - share a link from Zettle by PayPal on Vimeo.Play. Pause. Play.
PROBLEMS CREATING AN ACCOUNT Problems creating an account. There can be a few reasons why a registration might be denied. Some of the more common ones are: The account signatory information does not match the information in the credit check. The address provided does not match the address in the credit check. We always make a unique risk assessment for each newbusiness
FACTURACIÓN
Estos son los pasos a seguir: Entra a nuestro portal de “Servicio de Facturación Electrónica”. Selecciona la opción “Factura de productos”, si deseas emitir la factura por compra de lector de tarjetas y la opción “Servicio mensual”, si deseas la factura por las comisiones cobradas. TROUBLESHOOTING ZETTLE READER 2RELEVÉ DE COMPTE
Réservé aux remboursements. Solde. Type de transaction. Pour un suivi efficace de vos données importantes comme les paiements et virements traités, toutes les opérations de votre compte Zettle sont rassemblées dans vos relevés de compte disponibles surmy.zettle.com.
MON PERSONNEL
Inviter des membres du personnel à utiliser Zettle. Connectez-vous votre compte sur my.zettle.com et cliquez sur « Compte et préférences », puis sur « Paramètres des comptes membres ». Saisissez le prénom, le nom et l’adresse e-mail des membres de votre personnel concernés, et UPDATING YOUR CARD READER SOFTWARE In the Zettle Go app, go to “Settings” > “Card readers” and then tap on your connected reader. In this view, you can see the details of your card reader, including the current software versions on the reader. If there is a reader software update available, it will be shown at the top of the reader view: If an automatic softwareupdate
REFUNDS | ZETTLE
Refunding in the Zettle Go app. Open the main menu and select Receipts. Find the receipt, open it and tap Refund. Select the items to refund or use the Select all option. The Return item to inventory toggle controls inventory update if you are tracking inventory. Enter your password if asked, then press” Yes, refund” to Confirm. ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT How to sign up for Zettle through PayPal. If you’ve received an email or seen a banner online, click the link to sign up. Then follow these steps: Click the ‘Get started’ button. If you’re not already logged in to your PayPal account, you’ll be asked to do sonow. You’ll see a
UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
SEND PAYMENT LINKS
Fill in the name of the customer (this is for you to keep track of your links) Choose how to distribute the link: SMS or any app installed on your device (for example email, Facebook Messenger, WhatsApp and similar) Send link using the distribution method chosen. Done. Payment links - share a link from Zettle by PayPal on Vimeo.Play. Pause. Play.
PROBLEMS CREATING AN ACCOUNT Problems creating an account. There can be a few reasons why a registration might be denied. Some of the more common ones are: The account signatory information does not match the information in the credit check. The address provided does not match the address in the credit check. We always make a unique risk assessment for each newbusiness
SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT This article contains information for existing PayPal users connecting to Zettle. If you’ve been using PayPal to take online payments and would like to take your first steps into physical (face-to-face) sales, Zettle has a point-of-sale system designed to make the processeasy and fun.
REFUNDS | ZETTLE
Refunding in the Zettle Go app. Open the main menu and select Receipts. Find the receipt, open it and tap Refund. Select the items to refund or use the Select all option. The Return item to inventory toggle controls inventory update if you are tracking inventory. Enter your password if asked, then press” Yes, refund” to Confirm.PRODUCT LIBRARY
Adding products. In the Zettle Go-app. Go into “Library” and begin by clicking the “Edit” button, followed by the “+” sign to the right. Select whether you’d like to add a “Product” or “Discount”. When you select “Product”, enter the name, price, variants if needed and a photo. ZETTLE READER AND CONNECTIVITY Connecting the Zettle Reader via Bluetooth. To connect any Zettle card reader with your smartphone or tablet, open the Zettle Go-app and go to Settings > Card readers. Now simply follow the instructions on the screen. - You need to pair the reader to a supported smartphone or UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
PROBLEMS CREATING AN ACCOUNT Problems creating an account. There can be a few reasons why a registration might be denied. Some of the more common ones are: The account signatory information does not match the information in the credit check. The address provided does not match the address in the credit check. We always make a unique risk assessment for each newbusiness
PAYMENT LINKS
Download the Zettle Go app. Activate the Payment Links feature in Settings. Add products to your basket and select “Send Link” when you checkout. Fill in your customer’s name, a few words or a reference number (to keep track of your sent links). Choose how to send the link: SMS, email or any messaging app installed on yourdevice
ACCESSORIES
Follow the instructions that come with your printer in order to connect it to your smartphone/tablet. Open the Zettle Go app. Go to “Settings” > “Accessories” and select your printer. To ensure that the receipt printer is connected to your smartphone/tablet, youcan print a
TAKING CARD & CONTACTLESS PAYMENTS Hand over the card reader to the buyer. 2. Tap “Charge”. Tap Charge in the Zettle Go app. Select Card as Payment Method*. Insert or swipe the card in the card reader. For contactless payments: Tap the card on the card reader. The card must be held within 2 inches of the card reader display.ORDER TICKETS
Set up. How they work. If for instance, you have a restaurant, you can use Zettle to print your customer's receipt at the counter and then send an order ticket to a printer in the kitchen. To keep track of your orders, you can automatically print an order ticket while you print the receipt. An order number is printed on both the order ticket UPDATING YOUR CARD READER SOFTWARE In the Zettle Go app, go to “Settings” > “Card readers” and then tap on your connected reader. In this view, you can see the details of your card reader, including the current software versions on the reader. If there is a reader software update available, it will be shown at the top of the reader view: If an automatic softwareupdate
TROUBLESHOOTING ZETTLE READER 2 COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
REFUNDS | ZETTLE
Refunding in the Zettle Go app. Open the main menu and select Receipts. Find the receipt, open it and tap Refund. Select the items to refund or use the Select all option. The Return item to inventory toggle controls inventory update if you are tracking inventory. Enter your password if asked, then press” Yes, refund” to Confirm. UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT How to sign up for Zettle through PayPal. If you’ve received an email or seen a banner online, click the link to sign up. Then follow these steps: Click the ‘Get started’ button. If you’re not already logged in to your PayPal account, you’ll be asked to do sonow. You’ll see a
SEND PAYMENT LINKS
Fill in the name of the customer (this is for you to keep track of your links) Choose how to distribute the link: SMS or any app installed on your device (for example email, Facebook Messenger, WhatsApp and similar) Send link using the distribution method chosen. Done. Payment links - share a link from Zettle by PayPal on Vimeo.Play. Pause. Play.
PROBLEMS CREATING AN ACCOUNT Problems creating an account. There can be a few reasons why a registration might be denied. Some of the more common ones are: The account signatory information does not match the information in the credit check. The address provided does not match the address in the credit check. We always make a unique risk assessment for each newbusiness
FACTURACIÓN
Estos son los pasos a seguir: Entra a nuestro portal de “Servicio de Facturación Electrónica”. Selecciona la opción “Factura de productos”, si deseas emitir la factura por compra de lector de tarjetas y la opción “Servicio mensual”, si deseas la factura por las comisiones cobradas. UPDATING YOUR CARD READER SOFTWARE In the Zettle Go app, go to “Settings” > “Card readers” and then tap on your connected reader. In this view, you can see the details of your card reader, including the current software versions on the reader. If there is a reader software update available, it will be shown at the top of the reader view: If an automatic softwareupdate
TROUBLESHOOTING ZETTLE READER 2 COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
REFUNDS | ZETTLE
Refunding in the Zettle Go app. Open the main menu and select Receipts. Find the receipt, open it and tap Refund. Select the items to refund or use the Select all option. The Return item to inventory toggle controls inventory update if you are tracking inventory. Enter your password if asked, then press” Yes, refund” to Confirm. UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT How to sign up for Zettle through PayPal. If you’ve received an email or seen a banner online, click the link to sign up. Then follow these steps: Click the ‘Get started’ button. If you’re not already logged in to your PayPal account, you’ll be asked to do sonow. You’ll see a
SEND PAYMENT LINKS
Fill in the name of the customer (this is for you to keep track of your links) Choose how to distribute the link: SMS or any app installed on your device (for example email, Facebook Messenger, WhatsApp and similar) Send link using the distribution method chosen. Done. Payment links - share a link from Zettle by PayPal on Vimeo.Play. Pause. Play.
PROBLEMS CREATING AN ACCOUNT Problems creating an account. There can be a few reasons why a registration might be denied. Some of the more common ones are: The account signatory information does not match the information in the credit check. The address provided does not match the address in the credit check. We always make a unique risk assessment for each newbusiness
FACTURACIÓN
Estos son los pasos a seguir: Entra a nuestro portal de “Servicio de Facturación Electrónica”. Selecciona la opción “Factura de productos”, si deseas emitir la factura por compra de lector de tarjetas y la opción “Servicio mensual”, si deseas la factura por las comisiones cobradas. SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT This article contains information for existing PayPal users connecting to Zettle. If you’ve been using PayPal to take online payments and would like to take your first steps into physical (face-to-face) sales, Zettle has a point-of-sale system designed to make the processeasy and fun.
REFUNDS | ZETTLE
Refunding in the Zettle Go app. Open the main menu and select Receipts. Find the receipt, open it and tap Refund. Select the items to refund or use the Select all option. The Return item to inventory toggle controls inventory update if you are tracking inventory. Enter your password if asked, then press” Yes, refund” to Confirm.PRODUCT LIBRARY
Adding products. In the Zettle Go-app. Go into “Library” and begin by clicking the “Edit” button, followed by the “+” sign to the right. Select whether you’d like to add a “Product” or “Discount”. When you select “Product”, enter the name, price, variants if needed and a photo. ZETTLE READER AND CONNECTIVITY Connecting the Zettle Reader via Bluetooth. To connect any Zettle card reader with your smartphone or tablet, open the Zettle Go-app and go to Settings > Card readers. Now simply follow the instructions on the screen. - You need to pair the reader to a supported smartphone or UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
PROBLEMS CREATING AN ACCOUNT Problems creating an account. There can be a few reasons why a registration might be denied. Some of the more common ones are: The account signatory information does not match the information in the credit check. The address provided does not match the address in the credit check. We always make a unique risk assessment for each newbusiness
PAYMENT LINKS
Download the Zettle Go app. Activate the Payment Links feature in Settings. Add products to your basket and select “Send Link” when you checkout. Fill in your customer’s name, a few words or a reference number (to keep track of your sent links). Choose how to send the link: SMS, email or any messaging app installed on yourdevice
ACCESSORIES
Follow the instructions that come with your printer in order to connect it to your smartphone/tablet. Open the Zettle Go app. Go to “Settings” > “Accessories” and select your printer. To ensure that the receipt printer is connected to your smartphone/tablet, youcan print a
TAKING CARD & CONTACTLESS PAYMENTS Hand over the card reader to the buyer. 2. Tap “Charge”. Tap Charge in the Zettle Go app. Select Card as Payment Method*. Insert or swipe the card in the card reader. For contactless payments: Tap the card on the card reader. The card must be held within 2 inches of the card reader display.ORDER TICKETS
Set up. How they work. If for instance, you have a restaurant, you can use Zettle to print your customer's receipt at the counter and then send an order ticket to a printer in the kitchen. To keep track of your orders, you can automatically print an order ticket while you print the receipt. An order number is printed on both the order ticket UPDATING YOUR CARD READER SOFTWARE In the Zettle Go app, go to “Settings” > “Card readers” and then tap on your connected reader. In this view, you can see the details of your card reader, including the current software versions on the reader. If there is a reader software update available, it will be shown at the top of the reader view: If an automatic softwareupdate
TROUBLESHOOTING ZETTLE READER 2 COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
REFUNDS | ZETTLE
Refunding in the Zettle Go app. Open the main menu and select Receipts. Find the receipt, open it and tap Refund. Select the items to refund or use the Select all option. The Return item to inventory toggle controls inventory update if you are tracking inventory. Enter your password if asked, then press” Yes, refund” to Confirm. UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT How to sign up for Zettle through PayPal. If you’ve received an email or seen a banner online, click the link to sign up. Then follow these steps: Click the ‘Get started’ button. If you’re not already logged in to your PayPal account, you’ll be asked to do sonow. You’ll see a
SEND PAYMENT LINKS
Fill in the name of the customer (this is for you to keep track of your links) Choose how to distribute the link: SMS or any app installed on your device (for example email, Facebook Messenger, WhatsApp and similar) Send link using the distribution method chosen. Done. Payment links - share a link from Zettle by PayPal on Vimeo.Play. Pause. Play.
PROBLEMS CREATING AN ACCOUNT Problems creating an account. There can be a few reasons why a registration might be denied. Some of the more common ones are: The account signatory information does not match the information in the credit check. The address provided does not match the address in the credit check. We always make a unique risk assessment for each newbusiness
FACTURACIÓN
Estos son los pasos a seguir: Entra a nuestro portal de “Servicio de Facturación Electrónica”. Selecciona la opción “Factura de productos”, si deseas emitir la factura por compra de lector de tarjetas y la opción “Servicio mensual”, si deseas la factura por las comisiones cobradas. UPDATING YOUR CARD READER SOFTWARE In the Zettle Go app, go to “Settings” > “Card readers” and then tap on your connected reader. In this view, you can see the details of your card reader, including the current software versions on the reader. If there is a reader software update available, it will be shown at the top of the reader view: If an automatic softwareupdate
TROUBLESHOOTING ZETTLE READER 2 COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
REFUNDS | ZETTLE
Refunding in the Zettle Go app. Open the main menu and select Receipts. Find the receipt, open it and tap Refund. Select the items to refund or use the Select all option. The Return item to inventory toggle controls inventory update if you are tracking inventory. Enter your password if asked, then press” Yes, refund” to Confirm. UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT How to sign up for Zettle through PayPal. If you’ve received an email or seen a banner online, click the link to sign up. Then follow these steps: Click the ‘Get started’ button. If you’re not already logged in to your PayPal account, you’ll be asked to do sonow. You’ll see a
SEND PAYMENT LINKS
Fill in the name of the customer (this is for you to keep track of your links) Choose how to distribute the link: SMS or any app installed on your device (for example email, Facebook Messenger, WhatsApp and similar) Send link using the distribution method chosen. Done. Payment links - share a link from Zettle by PayPal on Vimeo.Play. Pause. Play.
PROBLEMS CREATING AN ACCOUNT Problems creating an account. There can be a few reasons why a registration might be denied. Some of the more common ones are: The account signatory information does not match the information in the credit check. The address provided does not match the address in the credit check. We always make a unique risk assessment for each newbusiness
FACTURACIÓN
Estos son los pasos a seguir: Entra a nuestro portal de “Servicio de Facturación Electrónica”. Selecciona la opción “Factura de productos”, si deseas emitir la factura por compra de lector de tarjetas y la opción “Servicio mensual”, si deseas la factura por las comisiones cobradas. SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT This article contains information for existing PayPal users connecting to Zettle. If you’ve been using PayPal to take online payments and would like to take your first steps into physical (face-to-face) sales, Zettle has a point-of-sale system designed to make the processeasy and fun.
REFUNDS | ZETTLE
Refunding in the Zettle Go app. Open the main menu and select Receipts. Find the receipt, open it and tap Refund. Select the items to refund or use the Select all option. The Return item to inventory toggle controls inventory update if you are tracking inventory. Enter your password if asked, then press” Yes, refund” to Confirm.PRODUCT LIBRARY
Adding products. In the Zettle Go-app. Go into “Library” and begin by clicking the “Edit” button, followed by the “+” sign to the right. Select whether you’d like to add a “Product” or “Discount”. When you select “Product”, enter the name, price, variants if needed and a photo. ZETTLE READER AND CONNECTIVITY Connecting the Zettle Reader via Bluetooth. To connect any Zettle card reader with your smartphone or tablet, open the Zettle Go-app and go to Settings > Card readers. Now simply follow the instructions on the screen. - You need to pair the reader to a supported smartphone or UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
PROBLEMS CREATING AN ACCOUNT Problems creating an account. There can be a few reasons why a registration might be denied. Some of the more common ones are: The account signatory information does not match the information in the credit check. The address provided does not match the address in the credit check. We always make a unique risk assessment for each newbusiness
PAYMENT LINKS
Download the Zettle Go app. Activate the Payment Links feature in Settings. Add products to your basket and select “Send Link” when you checkout. Fill in your customer’s name, a few words or a reference number (to keep track of your sent links). Choose how to send the link: SMS, email or any messaging app installed on yourdevice
ACCESSORIES
Follow the instructions that come with your printer in order to connect it to your smartphone/tablet. Open the Zettle Go app. Go to “Settings” > “Accessories” and select your printer. To ensure that the receipt printer is connected to your smartphone/tablet, youcan print a
TAKING CARD & CONTACTLESS PAYMENTS Hand over the card reader to the buyer. 2. Tap “Charge”. Tap Charge in the Zettle Go app. Select Card as Payment Method*. Insert or swipe the card in the card reader. For contactless payments: Tap the card on the card reader. The card must be held within 2 inches of the card reader display.ORDER TICKETS
Set up. How they work. If for instance, you have a restaurant, you can use Zettle to print your customer's receipt at the counter and then send an order ticket to a printer in the kitchen. To keep track of your orders, you can automatically print an order ticket while you print the receipt. An order number is printed on both the order ticket ZETTLE – THE POS SYSTEM WITH SPECIAL PAYPAL POWERS Zettle gives business owners the power to accept card, contactless and mobile payments, as well as organize inventory and analyse sales. ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
TROUBLESHOOTING ZETTLE READER 2 ZETTLE – THE POS SYSTEM WITH SPECIAL PAYPAL POWERS Zettle gives business owners the power to accept card, contactless and mobile payments, as well as organize inventory and analyse sales. ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
TROUBLESHOOTING ZETTLE READER 2 ZETTLE – THE POS SYSTEM WITH SPECIAL PAYPAL POWERS Zettle gives business owners the power to accept card, contactless and mobile payments, as well as organize inventory and analyse sales. ZETTLE READER AND CONNECTIVITY Connecting the Zettle Reader via Bluetooth. To connect any Zettle card reader with your smartphone or tablet, open the Zettle Go-app and go to Settings > Card readers. Now simply follow the instructions on the screen. - You need to pair the reader to a supported smartphone orMON PERSONNEL
Inviter des membres du personnel à utiliser Zettle. Connectez-vous votre compte sur my.zettle.com et cliquez sur « Compte et préférences », puis sur « Paramètres des comptes membres ». Saisissez le prénom, le nom et l’adresse e-mail des membres de votre personnel concernés, et TROUBLESHOOTING ZETTLE READER 2 The Zettle Reader 2 can be charged by connecting it via a USB cable to a USB power adaptor. Make sure your USB cable is properly connected to the Reader 2 and to the USB power adaptor or computer. An indicator next to the Reader's charging port will light to show that the Reader is charging. Red = charging, green = charge complete.TRANSACTION LIMITS
This information applies to existing customers only. The total card payment limit for private Zettle accounts is £4,000 per 12 months. Chip and PIN (incl. contactless): £1000 limit per card and transaction. Chip & signature: £1000 limit per card and transaction.Magnetic stripe &
PAYMENT LINKS
Download the Zettle Go app. Activate the Payment Links feature in Settings. Add products to your basket and select “Send Link” when you checkout. Fill in your customer’s name, a few words or a reference number (to keep track of your sent links). Choose how to send the link: SMS, email or any messaging app installed on yourdevice
SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT How to sign up for Zettle through PayPal. If you’ve received an email or seen a banner online, click the link to sign up. Then follow these steps: Click the ‘Get started’ button. If you’re not already logged in to your PayPal account, you’ll be asked to do sonow. You’ll see a
RECEIPTS | ZETTLE
Zettle's digital receipt service is provided by PayPal (Europe) S.à.r.l et Cie S.C.A. (“PayPal”, “We”). We only use the contact details of your customers to send digital receipts. Their contact details will not be shared with anyone. If your customer wants us to remove their contact details, ask them toACCESSORIES
Follow the instructions that come with your printer in order to connect it to your smartphone/tablet. Open the Zettle Go app. Go to “Settings” > “Accessories” and select your printer. To ensure that the receipt printer is connected to your smartphone/tablet, youcan print a
FACTURACIÓN
Estos son los pasos a seguir: Entra a nuestro portal de “Servicio de Facturación Electrónica”. Selecciona la opción “Factura de productos”, si deseas emitir la factura por compra de lector de tarjetas y la opción “Servicio mensual”, si deseas la factura por las comisiones cobradas. ZETTLE – THE POS SYSTEM WITH SPECIAL PAYPAL POWERS Zettle gives business owners the power to accept card, contactless and mobile payments, as well as organize inventory and analyse sales. ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
TROUBLESHOOTING ZETTLE READER 2 ZETTLE – THE POS SYSTEM WITH SPECIAL PAYPAL POWERS Zettle gives business owners the power to accept card, contactless and mobile payments, as well as organize inventory and analyse sales. ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
TROUBLESHOOTING ZETTLE READER 2 ZETTLE – THE POS SYSTEM WITH SPECIAL PAYPAL POWERS Zettle gives business owners the power to accept card, contactless and mobile payments, as well as organize inventory and analyse sales. ZETTLE READER AND CONNECTIVITY Connecting the Zettle Reader via Bluetooth. To connect any Zettle card reader with your smartphone or tablet, open the Zettle Go-app and go to Settings > Card readers. Now simply follow the instructions on the screen. - You need to pair the reader to a supported smartphone orMON PERSONNEL
Inviter des membres du personnel à utiliser Zettle. Connectez-vous votre compte sur my.zettle.com et cliquez sur « Compte et préférences », puis sur « Paramètres des comptes membres ». Saisissez le prénom, le nom et l’adresse e-mail des membres de votre personnel concernés, et TROUBLESHOOTING ZETTLE READER 2 The Zettle Reader 2 can be charged by connecting it via a USB cable to a USB power adaptor. Make sure your USB cable is properly connected to the Reader 2 and to the USB power adaptor or computer. An indicator next to the Reader's charging port will light to show that the Reader is charging. Red = charging, green = charge complete.TRANSACTION LIMITS
This information applies to existing customers only. The total card payment limit for private Zettle accounts is £4,000 per 12 months. Chip and PIN (incl. contactless): £1000 limit per card and transaction. Chip & signature: £1000 limit per card and transaction.Magnetic stripe &
PAYMENT LINKS
Download the Zettle Go app. Activate the Payment Links feature in Settings. Add products to your basket and select “Send Link” when you checkout. Fill in your customer’s name, a few words or a reference number (to keep track of your sent links). Choose how to send the link: SMS, email or any messaging app installed on yourdevice
SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT How to sign up for Zettle through PayPal. If you’ve received an email or seen a banner online, click the link to sign up. Then follow these steps: Click the ‘Get started’ button. If you’re not already logged in to your PayPal account, you’ll be asked to do sonow. You’ll see a
RECEIPTS | ZETTLE
Zettle's digital receipt service is provided by PayPal (Europe) S.à.r.l et Cie S.C.A. (“PayPal”, “We”). We only use the contact details of your customers to send digital receipts. Their contact details will not be shared with anyone. If your customer wants us to remove their contact details, ask them toACCESSORIES
Follow the instructions that come with your printer in order to connect it to your smartphone/tablet. Open the Zettle Go app. Go to “Settings” > “Accessories” and select your printer. To ensure that the receipt printer is connected to your smartphone/tablet, youcan print a
FACTURACIÓN
Estos son los pasos a seguir: Entra a nuestro portal de “Servicio de Facturación Electrónica”. Selecciona la opción “Factura de productos”, si deseas emitir la factura por compra de lector de tarjetas y la opción “Servicio mensual”, si deseas la factura por las comisiones cobradas. ZETTLE – THE POS SYSTEM WITH SPECIAL PAYPAL POWERS Zettle gives business owners the power to accept card, contactless and mobile payments, as well as organize inventory and analyse sales. ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
TROUBLESHOOTING ZETTLE READER 2 ZETTLE – THE POS SYSTEM WITH SPECIAL PAYPAL POWERS Zettle gives business owners the power to accept card, contactless and mobile payments, as well as organize inventory and analyse sales. ZETTLE BY PAYPAL (FORMER IZETTLE) Find a solution to suit you: I have an existing business. I’m opening a new business. We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track everysale, all in
COMPATIBLE SMARTPHONES AND TABLETS Zettle Reader / Zettle Reader 2. The Zettle Readers have been developed for compatibility with all smartphones and tablets that have Bluetooth and an internet connection. The Zettle Reader 2: requires you to run iOS 10 and higher or Android 5.0 and higher (for optimal performance on Android devices we recommend running Android 7 andhigher).
UPDATING ACCOUNT DETAILS To update owner details please provide an ID (passport/driving licence) and proof of address (bank statement/utility bill no older than 3 months) in addition to the registration document. The above documents need to be sent to support.uk@zettle.com from the email address you have used to create your Zettle account or simply use thecontact form
TROUBLESHOOTING ZETTLE READER 2 ZETTLE – THE POS SYSTEM WITH SPECIAL PAYPAL POWERS Zettle gives business owners the power to accept card, contactless and mobile payments, as well as organize inventory and analyse sales. ZETTLE READER AND CONNECTIVITY Connecting the Zettle Reader via Bluetooth. To connect any Zettle card reader with your smartphone or tablet, open the Zettle Go-app and go to Settings > Card readers. Now simply follow the instructions on the screen. - You need to pair the reader to a supported smartphone orMON PERSONNEL
Inviter des membres du personnel à utiliser Zettle. Connectez-vous votre compte sur my.zettle.com et cliquez sur « Compte et préférences », puis sur « Paramètres des comptes membres ». Saisissez le prénom, le nom et l’adresse e-mail des membres de votre personnel concernés, et TROUBLESHOOTING ZETTLE READER 2 The Zettle Reader 2 can be charged by connecting it via a USB cable to a USB power adaptor. Make sure your USB cable is properly connected to the Reader 2 and to the USB power adaptor or computer. An indicator next to the Reader's charging port will light to show that the Reader is charging. Red = charging, green = charge complete.TRANSACTION LIMITS
This information applies to existing customers only. The total card payment limit for private Zettle accounts is £4,000 per 12 months. Chip and PIN (incl. contactless): £1000 limit per card and transaction. Chip & signature: £1000 limit per card and transaction.Magnetic stripe &
PAYMENT LINKS
Download the Zettle Go app. Activate the Payment Links feature in Settings. Add products to your basket and select “Send Link” when you checkout. Fill in your customer’s name, a few words or a reference number (to keep track of your sent links). Choose how to send the link: SMS, email or any messaging app installed on yourdevice
SIGN UP TO ZETTLE AND CONNECT WITH YOUR PAYPAL ACCOUNT How to sign up for Zettle through PayPal. If you’ve received an email or seen a banner online, click the link to sign up. Then follow these steps: Click the ‘Get started’ button. If you’re not already logged in to your PayPal account, you’ll be asked to do sonow. You’ll see a
RECEIPTS | ZETTLE
Zettle's digital receipt service is provided by PayPal (Europe) S.à.r.l et Cie S.C.A. (“PayPal”, “We”). We only use the contact details of your customers to send digital receipts. Their contact details will not be shared with anyone. If your customer wants us to remove their contact details, ask them toACCESSORIES
Follow the instructions that come with your printer in order to connect it to your smartphone/tablet. Open the Zettle Go app. Go to “Settings” > “Accessories” and select your printer. To ensure that the receipt printer is connected to your smartphone/tablet, youcan print a
FACTURACIÓN
Estos son los pasos a seguir: Entra a nuestro portal de “Servicio de Facturación Electrónica”. Selecciona la opción “Factura de productos”, si deseas emitir la factura por compra de lector de tarjetas y la opción “Servicio mensual”, si deseas la factura por las comisiones cobradas. InternationalInternationalPOWER YOUR WORKDAY
We make modern point-of-sale (POS) products designed to simplify every workday. Take payments and track every sale, all in one place.Our sites
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Zettle – the POS system with special PayPal powers Now a member of the PayPal family, Zettle gives business owners the power to accept card, contactless and mobile payments, as well as organize inventory and analyse sales. You can use your PayPal details to sign up and link your accounts in minutes, so your earnings can be deposited directly into your PayPal account.Visit paypal.com
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