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ABOUT YOUI | OUR APPROACH, PURPOSE & VISION FOR INSURANCE Youi is a signatory to the General Insurance Code of Practice (the Code). The Code sets standards for insurers that cover buying insurance, making a claim, customers experiencing financial hardship, complaints, and customers experiencing vulnerability. We encourage you to tell us if you are experiencing vulnerability or see our supportservices
REPAIRER NETWORK / FOR INDIVIDUALS At claim time we aim to get your life back to normal as quickly as possible, without any compromise to quality. We have excellent booking lead times, our average repair times are speedy and we consistently rate highly in customer satisfaction. Use our Repairer Search tool above to find repairers in your area.START A NEW QUOTE
The information provided on our website is a summary and contains general advice about our products only. It has been prepared without taking into account any person’s particular objectives, financial situations or needs. YOUI JOBS | BUILD YOUR INSURANCE CAREER WITH A JOB AT YOUI Induction & Training. If you come with the right values and drive you can achieve anything. Our 4-week, fully-paid induction training program will help you build a solid foundation for success here at Youi. We take the time to introduce you to our culture and values so you can speak our language before jumping into your new career. DOMESTIC AND FAMILY VIOLENCE POLICY Youi Pty Ltd / Domestic and Family Violence Policy / Prepared June 2020 / Confidential Domestc ai nd Famy Vli oi el nce Pocyil / 06 Term Definition Spiritual abuse • Is the denial or use of spiritual or religious beliefs and practices to control and dominate a person. 10 WARNING SIGNS OF STEERING PROBLEMS Screeching noise when you turn the wheel. This is often caused by a loose or worn power steering belt. This is the belt that connects the power steering pump to the engine. The screeching noise could also be a symptom of low power steering fluid levels, as mentioned / EFFECTIVE 5 APRIL 2021 Click here to go to contents page 4 This product is issued by: Youi Pty Ltd PO Box 849, Buddina info@youi.com.au Queensland, 4575 www.youi.com.au Tel 13 YOUI (9684) ABN 79 123 074 733 HOW DO DEMERIT POINTS AFFECT MY CAR INSURANCE? Demerit points are never a good thing, from the ticket that comes with them to your tainted driving record and of course, a spike in your car insurance premium. In general, the more demerit points you have, the higher your premium will be. This is because demerit points are a good indication of your safety and responsibility behind the wheel. WILL DIY ELECTRICAL WORK AFFECT MY INSURANCE? If the dangers listed above are not enough to convince you, then you should also be aware that doing your own electrical work will most definitely have an affect on your house insurance cover. If the illegal electrical job is done incorrectly and a fire results, you will not be covered for the loss of your house -- so a job that wouldprobably
YOUI | INSURANCE / FOR INDIVIDUALS | START A QUOTE NOWLOGINCARHOMEMOTORCYCLEWATERCRAFTCARAVAN & TRAILER We don’t make assumptions. We listen. At Youi, we get to know you first. Start a home, car or business liability insurance quote. You too could save lots! Call Youi on 1300 257 607 or start a quoteonline.
ABOUT YOUI | OUR APPROACH, PURPOSE & VISION FOR INSURANCE Youi is a signatory to the General Insurance Code of Practice (the Code). The Code sets standards for insurers that cover buying insurance, making a claim, customers experiencing financial hardship, complaints, and customers experiencing vulnerability. We encourage you to tell us if you are experiencing vulnerability or see our supportservices
REPAIRER NETWORK / FOR INDIVIDUALS At claim time we aim to get your life back to normal as quickly as possible, without any compromise to quality. We have excellent booking lead times, our average repair times are speedy and we consistently rate highly in customer satisfaction. Use our Repairer Search tool above to find repairers in your area.START A NEW QUOTE
The information provided on our website is a summary and contains general advice about our products only. It has been prepared without taking into account any person’s particular objectives, financial situations or needs. YOUI JOBS | BUILD YOUR INSURANCE CAREER WITH A JOB AT YOUI Induction & Training. If you come with the right values and drive you can achieve anything. Our 4-week, fully-paid induction training program will help you build a solid foundation for success here at Youi. We take the time to introduce you to our culture and values so you can speak our language before jumping into your new career. DOMESTIC AND FAMILY VIOLENCE POLICY Youi Pty Ltd / Domestic and Family Violence Policy / Prepared June 2020 / Confidential Domestc ai nd Famy Vli oi el nce Pocyil / 06 Term Definition Spiritual abuse • Is the denial or use of spiritual or religious beliefs and practices to control and dominate a person. 10 WARNING SIGNS OF STEERING PROBLEMS Screeching noise when you turn the wheel. This is often caused by a loose or worn power steering belt. This is the belt that connects the power steering pump to the engine. The screeching noise could also be a symptom of low power steering fluid levels, as mentioned / EFFECTIVE 5 APRIL 2021 Click here to go to contents page 4 This product is issued by: Youi Pty Ltd PO Box 849, Buddina info@youi.com.au Queensland, 4575 www.youi.com.au Tel 13 YOUI (9684) ABN 79 123 074 733 HOW DO DEMERIT POINTS AFFECT MY CAR INSURANCE? Demerit points are never a good thing, from the ticket that comes with them to your tainted driving record and of course, a spike in your car insurance premium. In general, the more demerit points you have, the higher your premium will be. This is because demerit points are a good indication of your safety and responsibility behind the wheel. WILL DIY ELECTRICAL WORK AFFECT MY INSURANCE? If the dangers listed above are not enough to convince you, then you should also be aware that doing your own electrical work will most definitely have an affect on your house insurance cover. If the illegal electrical job is done incorrectly and a fire results, you will not be covered for the loss of your house -- so a job that wouldprobably
SERVICE - YOUI
If you or someone at your house is under quarantine or feeling unwell due to an infectious disease, such as Coronavirus, or are expecting to be due to travel, please contact us on 13 YOUI (13 9684) to reschedule your service provider appointment for assessment or repairs until you complete your quarantine period.. To see the progress of your existing claim, you can access our online claims YOUI | CUSTOMER SUPPORT / FOR INDIVIDUALS Youi offers the following services for language and communication support. Live chat service. Youi’s Live Chat service can provide additional general policy and insurance support for new and existing customers via chat messaging online. Available Monday – Friday 8:00am - 4:00pm AEST. CONTACT US | YOUI INSURANCE Call 133 677 and then ask for 13 9684. Call 1300 555 727 and then ask for 13 9684. Connect to the NRS, then ask for 13 9684. To find other ways Youi can help you or someone you know, including Financial Hardship Assistance and Family Domestic Violence Support, please go to our Support Services page for more information. CTP INSURANCE / NSW GREEN SLIP WITH REWARDS In order to cancel your Green Slip policy with Youi, you must first cancel the vehicle registration with TfNSW. Once this has been done, kindly provide us with your proof of cancellation from TfNSW. An administration fee of $22 (incl. GST) may be charged for cancellation of a CTP policy. If the policy is cancelled, you may receive a prorata
BUILDING INSURANCE COVER TO PROTECT YOUR HOME It's your home, or your investment. Whatever you use it for, you want to protect it the best you can. With cover against theft, fire, earthquakes, floods and storms, and inclusions like temporary accommodation, emergency repairs and clean up fees if your claim is accepted, it's clear to see our building insuranceYOUI ONLINE CLAIMS
Make a Claim 24/7 - 365 days a year. We've got a whole team to help you get back on your feet. MOVING IN WITH A PARTNER? CHECK YOUR HOME INSURANCE COVER Moving in with a partner is an exciting stage in a relationship — and in life overall. It can be a great step towards building an even stronger partnership — roughly 80 per cent of couples cohabitate before marriage , according to the Australian Institute of FamilyStudies.
INSURING YOUR VEHICLE FOR BUSINESS USE / FOR INDIVIDUALS Many people use their own vehicle or a work vehicle during the course of their employment. It is even more important to have comprehensive car insurance on a vehicle being used for business than a private car as it is most likely used to secure income for the business. When looking for quotes for business use vehicles you will probably have to look at a few things: WHAT HAPPENS IF I BUY A CAR WITH OUTSTANDING FINANCE OWING Picture this. You buy a used car and pay cash to the seller. Some time later, you’re involved in a car accident and need to make a claim. Somewhere in the process, your insurance company discovers that there is an outstanding loan on the car held by the original owner. WHAT CAR COLOURS ARE THE SAFEST AND WHICH ARE THE MOST White is the most popular car colour across all genders and ages. Compared to females, white is more popular for males relative to other colours (34.34% for males, 26.46% for females) Red cars have the second biggest relative difference for females, with 7.81% of females having red cars compared to 5.84% of males having red cars. YOUI | INSURANCE / FOR INDIVIDUALS | START A QUOTE NOWLOGINCARHOMEMOTORCYCLEWATERCRAFTCARAVAN & TRAILER We don’t make assumptions. We listen. At Youi, we get to know you first. Start a home, car or business liability insurance quote. You too could save lots! Call Youi on 1300 257 607 or start a quoteonline.
ABOUT YOUI | OUR APPROACH, PURPOSE & VISION FOR INSURANCE Youi is a signatory to the General Insurance Code of Practice (the Code). The Code sets standards for insurers that cover buying insurance, making a claim, customers experiencing financial hardship, complaints, and customers experiencing vulnerability. We encourage you to tell us if you are experiencing vulnerability or see our supportservices
REPAIRER NETWORK / FOR INDIVIDUALS At claim time we aim to get your life back to normal as quickly as possible, without any compromise to quality. We have excellent booking lead times, our average repair times are speedy and we consistently rate highly in customer satisfaction. Use our Repairer Search tool above to find repairers in your area.START A NEW QUOTE
The information provided on our website is a summary and contains general advice about our products only. It has been prepared without taking into account any person’s particular objectives, financial situations or needs. YOUI JOBS | BUILD YOUR INSURANCE CAREER WITH A JOB AT YOUI Induction & Training. If you come with the right values and drive you can achieve anything. Our 4-week, fully-paid induction training program will help you build a solid foundation for success here at Youi. We take the time to introduce you to our culture and values so you can speak our language before jumping into your new career. DOMESTIC AND FAMILY VIOLENCE POLICY Youi Pty Ltd / Domestic and Family Violence Policy / Prepared June 2020 / Confidential Domestc ai nd Famy Vli oi el nce Pocyil / 06 Term Definition Spiritual abuse • Is the denial or use of spiritual or religious beliefs and practices to control and dominate a person. 10 WARNING SIGNS OF STEERING PROBLEMS Screeching noise when you turn the wheel. This is often caused by a loose or worn power steering belt. This is the belt that connects the power steering pump to the engine. The screeching noise could also be a symptom of low power steering fluid levels, as mentioned / EFFECTIVE 5 APRIL 2021 Click here to go to contents page 4 This product is issued by: Youi Pty Ltd PO Box 849, Buddina info@youi.com.au Queensland, 4575 www.youi.com.au Tel 13 YOUI (9684) ABN 79 123 074 733 HOW DO DEMERIT POINTS AFFECT MY CAR INSURANCE? Demerit points are never a good thing, from the ticket that comes with them to your tainted driving record and of course, a spike in your car insurance premium. In general, the more demerit points you have, the higher your premium will be. This is because demerit points are a good indication of your safety and responsibility behind the wheel. WILL DIY ELECTRICAL WORK AFFECT MY INSURANCE? If the dangers listed above are not enough to convince you, then you should also be aware that doing your own electrical work will most definitely have an affect on your house insurance cover. If the illegal electrical job is done incorrectly and a fire results, you will not be covered for the loss of your house -- so a job that wouldprobably
YOUI | INSURANCE / FOR INDIVIDUALS | START A QUOTE NOWLOGINCARHOMEMOTORCYCLEWATERCRAFTCARAVAN & TRAILER We don’t make assumptions. We listen. At Youi, we get to know you first. Start a home, car or business liability insurance quote. You too could save lots! Call Youi on 1300 257 607 or start a quoteonline.
ABOUT YOUI | OUR APPROACH, PURPOSE & VISION FOR INSURANCE Youi is a signatory to the General Insurance Code of Practice (the Code). The Code sets standards for insurers that cover buying insurance, making a claim, customers experiencing financial hardship, complaints, and customers experiencing vulnerability. We encourage you to tell us if you are experiencing vulnerability or see our supportservices
REPAIRER NETWORK / FOR INDIVIDUALS At claim time we aim to get your life back to normal as quickly as possible, without any compromise to quality. We have excellent booking lead times, our average repair times are speedy and we consistently rate highly in customer satisfaction. Use our Repairer Search tool above to find repairers in your area.START A NEW QUOTE
The information provided on our website is a summary and contains general advice about our products only. It has been prepared without taking into account any person’s particular objectives, financial situations or needs. YOUI JOBS | BUILD YOUR INSURANCE CAREER WITH A JOB AT YOUI Induction & Training. If you come with the right values and drive you can achieve anything. Our 4-week, fully-paid induction training program will help you build a solid foundation for success here at Youi. We take the time to introduce you to our culture and values so you can speak our language before jumping into your new career. DOMESTIC AND FAMILY VIOLENCE POLICY Youi Pty Ltd / Domestic and Family Violence Policy / Prepared June 2020 / Confidential Domestc ai nd Famy Vli oi el nce Pocyil / 06 Term Definition Spiritual abuse • Is the denial or use of spiritual or religious beliefs and practices to control and dominate a person. 10 WARNING SIGNS OF STEERING PROBLEMS Screeching noise when you turn the wheel. This is often caused by a loose or worn power steering belt. This is the belt that connects the power steering pump to the engine. The screeching noise could also be a symptom of low power steering fluid levels, as mentioned / EFFECTIVE 5 APRIL 2021 Click here to go to contents page 4 This product is issued by: Youi Pty Ltd PO Box 849, Buddina info@youi.com.au Queensland, 4575 www.youi.com.au Tel 13 YOUI (9684) ABN 79 123 074 733 HOW DO DEMERIT POINTS AFFECT MY CAR INSURANCE? Demerit points are never a good thing, from the ticket that comes with them to your tainted driving record and of course, a spike in your car insurance premium. In general, the more demerit points you have, the higher your premium will be. This is because demerit points are a good indication of your safety and responsibility behind the wheel. WILL DIY ELECTRICAL WORK AFFECT MY INSURANCE? If the dangers listed above are not enough to convince you, then you should also be aware that doing your own electrical work will most definitely have an affect on your house insurance cover. If the illegal electrical job is done incorrectly and a fire results, you will not be covered for the loss of your house -- so a job that wouldprobably
SERVICE - YOUI
If you or someone at your house is under quarantine or feeling unwell due to an infectious disease, such as Coronavirus, or are expecting to be due to travel, please contact us on 13 YOUI (13 9684) to reschedule your service provider appointment for assessment or repairs until you complete your quarantine period.. To see the progress of your existing claim, you can access our online claims YOUI | CUSTOMER SUPPORT / FOR INDIVIDUALS Youi offers the following services for language and communication support. Live chat service. Youi’s Live Chat service can provide additional general policy and insurance support for new and existing customers via chat messaging online. Available Monday – Friday 8:00am - 4:00pm AEST. CONTACT US | YOUI INSURANCE Call 133 677 and then ask for 13 9684. Call 1300 555 727 and then ask for 13 9684. Connect to the NRS, then ask for 13 9684. To find other ways Youi can help you or someone you know, including Financial Hardship Assistance and Family Domestic Violence Support, please go to our Support Services page for more information. CTP INSURANCE / NSW GREEN SLIP WITH REWARDS In order to cancel your Green Slip policy with Youi, you must first cancel the vehicle registration with TfNSW. Once this has been done, kindly provide us with your proof of cancellation from TfNSW. An administration fee of $22 (incl. GST) may be charged for cancellation of a CTP policy. If the policy is cancelled, you may receive a prorata
BUILDING INSURANCE COVER TO PROTECT YOUR HOME It's your home, or your investment. Whatever you use it for, you want to protect it the best you can. With cover against theft, fire, earthquakes, floods and storms, and inclusions like temporary accommodation, emergency repairs and clean up fees if your claim is accepted, it's clear to see our building insuranceYOUI ONLINE CLAIMS
Make a Claim 24/7 - 365 days a year. We've got a whole team to help you get back on your feet. MOVING IN WITH A PARTNER? CHECK YOUR HOME INSURANCE COVER Moving in with a partner is an exciting stage in a relationship — and in life overall. It can be a great step towards building an even stronger partnership — roughly 80 per cent of couples cohabitate before marriage , according to the Australian Institute of FamilyStudies.
INSURING YOUR VEHICLE FOR BUSINESS USE / FOR INDIVIDUALS Many people use their own vehicle or a work vehicle during the course of their employment. It is even more important to have comprehensive car insurance on a vehicle being used for business than a private car as it is most likely used to secure income for the business. When looking for quotes for business use vehicles you will probably have to look at a few things: WHAT HAPPENS IF I BUY A CAR WITH OUTSTANDING FINANCE OWING Picture this. You buy a used car and pay cash to the seller. Some time later, you’re involved in a car accident and need to make a claim. Somewhere in the process, your insurance company discovers that there is an outstanding loan on the car held by the original owner. WHAT CAR COLOURS ARE THE SAFEST AND WHICH ARE THE MOST White is the most popular car colour across all genders and ages. Compared to females, white is more popular for males relative to other colours (34.34% for males, 26.46% for females) Red cars have the second biggest relative difference for females, with 7.81% of females having red cars compared to 5.84% of males having red cars.* Login
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WHEN YOUR LIFE CHANGES, YOUR INSURANCE SHOULD TOO. There are life changes you plan for and others that take you by complete surprise. Whether small or monumental, one thing guaranteed is that there will always be change. No matter what life change you’re experiencing you can trust Youi to be there for you.Start a quote
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COMBINE AND SAVE, WITH 20% OFF CONTENTS COVER. Get a 20% discount on Youi home contents insurance if you have a car insurance policy with us. Excludes NSW CTP Green Slip. Explore contents coverHome Insurance
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MOST ASKED QUESTIONS More FAQs View all PDS How does an excess work? When you lodge a claim you are required to pay an excess. These excesses may apply to your claim and are on your policy schedule:BASIC EXCESS
This is the initial amount payable by you on any claim.ADDITIONAL EXCESS
In some instances an additional excess will apply to your claim. UNLISTED DRIVER EXCESS If the car was driven by a driver who is not noted on the policy schedule (and who is not otherwise excluded) an additional Unlisted Driver Excess will apply.WINDSCREEN EXCESS
The windscreen excess is the same as the basic excess unless you choose the option to reduce your excess for windscreen claims.ONE EXCESS
If you have multiple policies with Youi and you lodge a claim for damage that occurs at the same place arising from the same single event, you will only be required to pay one excess. Can I choose my excess? We get that one size fits all insurance doesn't actually fit all. With optional insurance extras and flexible excess levels, all of our products can be tailored to your needs and the cover that you'reafter.
Can I choose who repairs my car? Yes. We now offer an optional extra for Choice of Repairer. Just select and pay for this option on our comprehensive Car Insurance policies and you can chose your own repairer. Please refer to your PDS for further information. Does Youi offer CTP Green Slip insurance? Youi offers CTP Green Slip insurance cover in NSW. To register your motor vehicle in NSW, you’ll need to have CTP Green Slip Insurance. You can choose who you purchase your CTP Insurance from (hint: we’re a great choice, but that’s probably why you’re here). How long has Youi been operating for? Youi has been operating in Australia after being authorised by the Australian Prudential Regulation Authority (APRA) and receiving its Australian Financial Services Licence (AFSL) from ASIC on 01 March 2008. However, the company can trace its origins back to 1998 through its sister company, OUTsurance. What are Youi's contact details? Our office is located at 2 Smart Drive, Sippy Downs, Queensland. CALL: 13 YOUI (9684) EMAIL: info@youi.com.au POST: PO Box 849, Buddina, Queensland 4575 More FAQs View all PDSWE’RE ONTO IT.
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