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DEVICE SELECTION
virtual device. Samsung Galaxy J5 Prime (2016) Huawei B535-932. D-Link DSL-G2562DG. Apple iPhone 6S Plus. Nokia 206. Select from Brand. Acer.AG.
D-LINK DWR-956M FIBRE LTE AC1200 GE ROUTER TELKOM MOBILE This immersive online simulator tool enables you to experience the device virtually. Please click on the device to start exploring the features and functionality D-LINK DWR - 720-PW TELKOM MOBILE - SHOW ME HOW - TELKOM back to previous scenario. Explore Device. Virtual. D-Link DWR - 720-PW. This immersive online simulator tool enables you to experience the device virtually. Please click on the device to start exploring the features and functionality. Sorry! Solutions/Virtual Device is not available on this screen size. Share. SAMSUNG GALAXY A21S TELKOM MOBILE Bluetooth: Yes: Bluetooth version: 5.0: WiFi: 802.11a, 802.11ac, 802.11b, 802.11g, 802.11n: Bluetooth Supported Services: Advanced Audio Distribution Profile (A2DP), Audio/Video Remote Control Profile (AVRCP), Device Identification Profile (DI), Hands-Free Profile (HFP), Hardcopy Cable Replacement Profile (HCRP), Headset Profile (HSP), Human Interface Device Profile (HID), Message Access SAMSUNG GALAXY A21S TELKOM MOBILE Samsung Galaxy A21s Telkom Mobile 10.0 home. Explore the device by using the directional buttons above to view from different angles. SAMSUNG GALAXY A20 TELKOM MOBILE Insert the SIM Card and Memory Card. Turn the Device On or Off. Messaging. Change the SMS Center Number (SMSC) Manually Set Up Multimedia Messaging (MMS) Turn Delivery Reports On or Off. Network Connection. Enable or Disable 4G Connection. TELKOM AGP-KW125 TELKOM MOBILE Explore Device. Virtual. Telkom AGP-KW125. This immersive online simulator tool enables you to experience the device virtually. Please click on the device to start exploring the features and functionality. Sorry! Solutions/Virtual Device is not available on this screen size.Share.
SAMSUNG GALAXY A71 TELKOM MOBILE Enable or Disable Data Roaming. Manually Search for a Network. Manually Set Up a Data Connection. WAP / Internet. Enable or Disable Background Data. Enable or Disable the Mobile Data Connection. Wi-Fi. Connect to a Wireless (Wi-Fi) Network. Set Up as a Wi-Fi Hotspot. SAMSUNG GALAXY A20 TELKOM MOBILE Bluetooth: Yes: Bluetooth version: 5.0: WiFi: 802.11b, 802.11g, 802.11n: Bluetooth Supported Services: Advanced Audio Distribution Profile (A2DP), Audio/Video Remote Control Profile (AVRCP), Device Identification Profile (DI), Hands-Free Profile (HFP), Hardcopy Cable Replacement Profile (HCRP), Headset Profile (HSP), Message Access Profile (MAP), Object Push Profile (OPP), Personal Area D-LINK DSL-G2562DG TELKOM MOBILE D-Link DSL-G2562DG. switch device. This immersive online simulator tool enables you to experience the device virtually. Please click on the device to start exploring the features and functionality. Sorry! Solutions/Virtual Device is not available on this screen size. Show me how to: Select scenario.DEVICE SELECTION
virtual device. Samsung Galaxy J5 Prime (2016) Huawei B535-932. D-Link DSL-G2562DG. Apple iPhone 6S Plus. Nokia 206. Select from Brand. Acer.AG.
D-LINK DWR-956M FIBRE LTE AC1200 GE ROUTER TELKOM MOBILE This immersive online simulator tool enables you to experience the device virtually. Please click on the device to start exploring the features and functionality D-LINK DWR - 720-PW TELKOM MOBILE - SHOW ME HOW - TELKOM back to previous scenario. Explore Device. Virtual. D-Link DWR - 720-PW. This immersive online simulator tool enables you to experience the device virtually. Please click on the device to start exploring the features and functionality. Sorry! Solutions/Virtual Device is not available on this screen size. Share. SAMSUNG GALAXY A21S TELKOM MOBILE Bluetooth: Yes: Bluetooth version: 5.0: WiFi: 802.11a, 802.11ac, 802.11b, 802.11g, 802.11n: Bluetooth Supported Services: Advanced Audio Distribution Profile (A2DP), Audio/Video Remote Control Profile (AVRCP), Device Identification Profile (DI), Hands-Free Profile (HFP), Hardcopy Cable Replacement Profile (HCRP), Headset Profile (HSP), Human Interface Device Profile (HID), Message Access SAMSUNG GALAXY A21S TELKOM MOBILE Samsung Galaxy A21s Telkom Mobile 10.0 home. Explore the device by using the directional buttons above to view from different angles. SAMSUNG GALAXY A20 TELKOM MOBILE Insert the SIM Card and Memory Card. Turn the Device On or Off. Messaging. Change the SMS Center Number (SMSC) Manually Set Up Multimedia Messaging (MMS) Turn Delivery Reports On or Off. Network Connection. Enable or Disable 4G Connection. TELKOM AGP-KW125 TELKOM MOBILE Explore Device. Virtual. Telkom AGP-KW125. This immersive online simulator tool enables you to experience the device virtually. Please click on the device to start exploring the features and functionality. Sorry! Solutions/Virtual Device is not available on this screen size.Share.
SAMSUNG GALAXY A71 TELKOM MOBILE Enable or Disable Data Roaming. Manually Search for a Network. Manually Set Up a Data Connection. WAP / Internet. Enable or Disable Background Data. Enable or Disable the Mobile Data Connection. Wi-Fi. Connect to a Wireless (Wi-Fi) Network. Set Up as a Wi-Fi Hotspot. LOGIN - AGENT EXPERT Username: Your username is firstname.lastname from your email address. Password: Remember me. Forgotten your password? Don't have an account?DEVICE SELECTION
virtual device. Samsung Galaxy J5 Prime (2016) Huawei B535-932. D-Link DSL-G2562DG. Apple iPhone 6S Plus. Nokia 206. Select from Brand. Acer.AG.
SAMSUNG GALAXY NOTE20 ULTRA TELKOM MOBILE Samsung Galaxy Note20 Ultra Telkom Mobile 11 home. Cookies improve the way our website works, by using this website you are agreeing to ouruse of cookies.
D-LINK DSL G225 TELKOM MOBILE D-Link DSL G225 Telkom Mobile home. Explore the device by using the directional buttons above to view from different angles. APPLE IPHONE 11 TELKOM MOBILE Set the Device Security Password/Code. Synchronization. Back Up the Device Using iCloud. Back Up the Device Using iTunes. Transfer your purchases using iTunes. WAP / Internet. Enable or Disable the Mobile Data Connection. Wi-Fi. Connect to a Wireless (Wi-Fi) Network. HUAWEI MOBILE WIFI (E5576-606) TELKOM MOBILE Huawei Mobile WiFi (E5576-606) switch device. This immersive online simulator tool enables you to experience the device virtually. Please click on the device to start exploring the features and functionality. Sorry! Solutions/Virtual Device is not available on this screen size. Show me how to: Select scenario. SAMSUNG GALAXY A71 TELKOM MOBILE Enable or Disable Data Roaming. Manually Search for a Network. Manually Set Up a Data Connection. WAP / Internet. Enable or Disable Background Data. Enable or Disable the Mobile Data Connection. Wi-Fi. Connect to a Wireless (Wi-Fi) Network. Set Up as a Wi-Fi Hotspot. SAMSUNG GALAXY A51 TELKOM MOBILE Bluetooth: Yes: Bluetooth version: 5.0: WiFi: 802.11a, 802.11ac, 802.11b, 802.11g, 802.11n: Bluetooth Supported Services: Advanced Audio Distribution Profile (A2DP), Audio/Video Remote Control Profile (AVRCP), Device Identification Profile (DI), Hands-Free Profile (HFP), Hardcopy Cable Replacement Profile (HCRP), Headset Profile (HSP), Human Interface Device Profile (HID), Message Access SAMSUNG GALAXY A71 TELKOM MOBILE Device Style: Mobile Handset: Device Dimensions: 164mm, 76mm, 8mm, 179g: Screen Size: 155mm, 70mm: Processor Type: Qualcomm SDM730G:Keyboard: Virtual
APPLE IPHONE 12 PRO MAX TELKOM MOBILE Navigate to and tap Settings. Scroll to and tap Battery. Tap the Low Power Mode switch to enable. The device has been configured to conserve battery life. This website stores cookies on your computer. These cookies are used to improve your website and provide more personalized services to you, both on this website and through other media. To find out more about the cookies we use, see our Privacy Policy.
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MAXIMISE CUSTOMER DELIGHT, MINIMISE COSTS We provide device knowledge and business intelligence to the telecoms industry, improving customer satisfaction while reducing the cost ofcustomer care.
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WHY WORK WITH WDS?
By combining multi-channel knowledge management, automation and analytics, WDS addresses the three key customer service challenges facing today’s wireless brands.Asset 1
CONSISTENCY
Today’s customers “hop” between a variety of retail and service channels; from a contact centre to social media. If the processes and knowledge that drive these customer interactions are inconsistent then customer satisfaction will suffer.Asset 3
COST CONTROL
The cost to serve is increasing. On average, brands employ one Customer Service Representative for every 1500-2000 customers and in many markets the cost of supporting a single customer can consume 5% of their monthly ARPU (Average Revenue Per User).Asset 2
CUSTOMER SATISFACTION Customers don’t like problems, but when they do experience an issue they expect a fast, professional resolution. A customer who is highly satisfied with a support interaction is much more likely to be retained and is also more likely to become a brand advocate. KEY BENEFITS THAT WE OFFER Our powerful online tools are bringing tangible benefits to our clients and their customers, increasing customer satisfaction while driving down costs – and keeping them down.call-deflection
CALL DEFLECTION
Giving customers accurate and informative self-service help will cut call centre demand and so cut costs while boosting customersatisfaction.
Asset 10
IMPROVE AHT
Better information for customer-facing staff means quicker resolutions for customers, so reducing average handling times and increasing costefficiencies.
non-faulty-returns
REDUCE NFF
Providing fast, accurate and efficient troubleshooting capabilities will help to increase customer delight and so reduce the volume of no fault found device returns.customer-nps
INCREASE NPS
Improving your customers’ experience will also boost their overall levels of satisfaction. This, in turn, will pay dividends when it comes to Net Promoter Scores. SELF-SERVICE SUPPORT Providing reliable, consistent online care across multiple channels will help your customers to find answers to their questions quickly and easily. As well as ensuring customer delight, reliable self-service support will also help to drive down other support costs.Find out more
RETAIL SUPPORT
Our powerful tools provide support for in-store device sales and walk-in device triage, ensuring that every member of your team has the answers at their fingertips, so your customers are never left waiting.Find out more
AGENT SUPPORT
When it comes to call-centre support, it’s all about time. Our cloud-based tools are designed to surface the knowledge that customer care agents require to deliver great support, first time and everytime.
Find out more
DISCOVER WHY LEADING BRANDS TRUST WDS We have industry-leading products and services, with a proven track record of delivering excellence for our clients. Why not get in touch and see what WDS can do to empower your business?Get in touch
LATEST NEWS
March 18 2021
KNOWLEDGE-AS-A-SERVICE: HOW TO REVOLUTIONIZE CX WITH READY TO USE BOTS This webinar introduces the benefits of allying bots and knowledge. It draws on Collabs technology and on WDS expertise in device knowledge and intelligence and presents an amazing opportunity to deliver self-service and ready-to-use bot solutions for customers.Read more
January 14 2021
VOLARIS GROUP INTRODUCES LUMINE GROUP TO FOCUS ON COMMUNICATIONS &MEDIA BUSINESS
Volaris Group (“Volaris”) announced Lumine Group (“Lumine”) a new brand for its Communications & Media Portfolio. Lumine will build on Volaris’ success in the communications and media vertical. “Lumine’s vision is to create a global ecosystem to help accelerate the growth and internationalization of communications and media software businesses,” says David Nyland, President of Lumine Group. “Businesses can leverage global resources includingRead more
March 20 2020
COVID-19, WDS MOBILE AND YOU We hope this message finds you and your colleagues, family and friends, well. I know this is a difficult time for everyone right now, and with these rapidly changing and uncertain times around COVID19, all teams are bracing for impact, as well as re-visiting plans to identify any possible effects.Read more
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