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MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
EMERGENCY BROADBAND BENEFIT PROGRAM Coming soon: You may be eligible for up to $50/month. toward your Internet service. As part of our ongoing commitment to keeping families connected to fast, reliable Internet, Wave is participating in the Federal Government’s Emergency Broadband Benefit (EBB), a temporary benefit available on certain tiers of Wave Internet service. SUPPORT | WAVE BROADBAND Wave Home Phone customers can take their home number with them on the go with the Cloud Phone app. The app is free for Wave Home Phone customers and can be installed on up to eight iOS and/or android devices. Smart Home from Wave is the solution to give you unprecedented control, automation, and security for your home. EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
TV TROUBLESHOOTING
EQUIPMENT RETURN FORM Affix the FedEx label to your package and drop the equipment off at any FedEx service center: Click Here For Locations. If you have questions regarding your return, please call 1-866-928-3123. Thanks for being a Wave customer. Missing cords, remotes and/or damaged equipment may be charged to your account. Additional services providedby FedEx
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below. HOME INTERNET SERVICE, TV AND PHONE PLANS L WAVE BROADBANDPHONEORDERCONTACTSUPPORTFOR BUSINESSINTERNET DEALS Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with6,
MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
EMERGENCY BROADBAND BENEFIT PROGRAM Coming soon: You may be eligible for up to $50/month. toward your Internet service. As part of our ongoing commitment to keeping families connected to fast, reliable Internet, Wave is participating in the Federal Government’s Emergency Broadband Benefit (EBB), a temporary benefit available on certain tiers of Wave Internet service. SUPPORT | WAVE BROADBAND Wave Home Phone customers can take their home number with them on the go with the Cloud Phone app. The app is free for Wave Home Phone customers and can be installed on up to eight iOS and/or android devices. Smart Home from Wave is the solution to give you unprecedented control, automation, and security for your home. EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
TV TROUBLESHOOTING
EQUIPMENT RETURN FORM Affix the FedEx label to your package and drop the equipment off at any FedEx service center: Click Here For Locations. If you have questions regarding your return, please call 1-866-928-3123. Thanks for being a Wave customer. Missing cords, remotes and/or damaged equipment may be charged to your account. Additional services providedby FedEx
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below. SUPPORT | WAVE BROADBAND Wave Home Phone customers can take their home number with them on the go with the Cloud Phone app. The app is free for Wave Home Phone customers and can be installed on up to eight iOS and/or android devices. Smart Home from Wave is the solution to give you unprecedented control, automation, and security for your home. WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
WAVE'S NEW BILLING SYSTEM Yes. To pay a Wave bill for a friend or family member, call 1-866-WAVE-123 and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone elseonline.
CHANNEL LINEUPS & LISTINGS Channel Lineups. Wave offers a variety of the most popular cable TV channels, plus local channels, premium subscription channels, and more! With Wave, you get the digital and high definition channels that you want, without bulk filler channels. We provide a balanced amount of entertainment, sports, shopping, children’s, religious, and BEST 90'S ACTION MOVIES TO STREAM IN 2021 1 day ago · Before superheroes filled the screen, Segal, Schwarzenegger and Ford were the ones fighting the bad guys. Take a trip back to the 90’s this spring with these beloved adrenaline-generators on Amazon Prime, Hulu, Netflix and HBOMax.* BEST FEMALE ACTION HEROES 1 day ago · This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of thewebsite.
FUNNY ACTION MOVIES YOU HAVE TO STREAM TONIGHT 1 day ago · Who says you have to choose between action and comedy? Go on an edge-of-your-seat thrill ride that gives you the giggles this spring when you stream these funny action movies on Amazon Prime, Hulu, Netflix and HBOMax.* VIDEO ON DEMAND: WATCH MOVIES & TV SHOWS Select On Demand on your remote control or turn to Ch. 1 to begin enjoying these movies and many more titles! Note: Not all movies are featured on this page. Select On Demand on your remote control or turn to Ch. 1 to view all available movies and programming.REMOTE CONTROLS
UF4-200C US Electronics 4-in-1 Cable TV Remote Control. UJ3EXP (U/V/UV) US Electronics 3-in-1 Cable TV Remote Control. UR5-8400 Cable Remote Control. UR5-8400A Cable Remote Control. UR5-MDVR Cable Remote Control. UR5U-6200L Cable Remote Control. UR5U-8820L Cable Remote Control. UR5-8700L and 8720L Cable Remote Control. WHAT ARE THE BEST ACTION MOVIES TO STREAM TONIGHT? 1 day ago · Watch some of the best action movies online tonight streaming on Netflix, Hulu, and Prime Video. Our curated list of action movies features the top HOME INTERNET SERVICE, TV AND PHONE PLANS L WAVE BROADBANDPHONEORDERCONTACTSUPPORTFOR BUSINESSINTERNET DEALS Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with6,
MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
EMERGENCY BROADBAND BENEFIT PROGRAM Coming soon: You may be eligible for up to $50/month. toward your Internet service. As part of our ongoing commitment to keeping families connected to fast, reliable Internet, Wave is participating in the Federal Government’s Emergency Broadband Benefit (EBB), a temporary benefit available on certain tiers of Wave Internet service. EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below. TECHNICAL SUPPORT + USER GUIDES This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website.WAVE TV ON THE GO
Go to www.watchtveverywhere.com. Once at the site, click on the drop down for select your tv provider and select Wave . Next, click Register at the top left of the page. Enter account number and last name that appears on your billing statement.Also enter verification code (appears next to verification code field), your name, contact information, and password (must have at least 6 characters). EQUIPMENT RETURN FORM Affix the FedEx label to your package and drop the equipment off at any FedEx service center: Click Here For Locations. If you have questions regarding your return, please call 1-866-928-3123. Thanks for being a Wave customer. Missing cords, remotes and/or damaged equipment may be charged to your account. Additional services providedby FedEx
HOME INTERNET SERVICE, TV AND PHONE PLANS L WAVE BROADBANDPHONEORDERCONTACTSUPPORTFOR BUSINESSINTERNET DEALS Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with6,
MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
EMERGENCY BROADBAND BENEFIT PROGRAM Coming soon: You may be eligible for up to $50/month. toward your Internet service. As part of our ongoing commitment to keeping families connected to fast, reliable Internet, Wave is participating in the Federal Government’s Emergency Broadband Benefit (EBB), a temporary benefit available on certain tiers of Wave Internet service. EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below. TECHNICAL SUPPORT + USER GUIDES This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website.WAVE TV ON THE GO
Go to www.watchtveverywhere.com. Once at the site, click on the drop down for select your tv provider and select Wave . Next, click Register at the top left of the page. Enter account number and last name that appears on your billing statement.Also enter verification code (appears next to verification code field), your name, contact information, and password (must have at least 6 characters). EQUIPMENT RETURN FORM Affix the FedEx label to your package and drop the equipment off at any FedEx service center: Click Here For Locations. If you have questions regarding your return, please call 1-866-928-3123. Thanks for being a Wave customer. Missing cords, remotes and/or damaged equipment may be charged to your account. Additional services providedby FedEx
WAVE TV ON THE GO
Go to www.watchtveverywhere.com. Once at the site, click on the drop down for select your tv provider and select Wave . Next, click Register at the top left of the page. Enter account number and last name that appears on your billing statement.Also enter verification code (appears next to verification code field), your name, contact information, and password (must have at least 6 characters). TECHNICAL SUPPORT + USER GUIDES This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. VIDEO ON DEMAND: WATCH MOVIES & TV SHOWS Select On Demand on your remote control or turn to Ch. 1 to begin enjoying these movies and many more titles! Note: Not all movies are featured on this page. Select On Demand on your remote control or turn to Ch. 1 to view all available movies and programming. CHANNEL LINEUPS & LISTINGS Channel Lineups. Wave offers a variety of the most popular cable TV channels, plus local channels, premium subscription channels, and more! With Wave, you get the digital and high definition channels that you want, without bulk filler channels. We provide a balanced amount of entertainment, sports, shopping, children’s, religious, andREMOTE CONTROLS
UF4-200C US Electronics 4-in-1 Cable TV Remote Control. UJ3EXP (U/V/UV) US Electronics 3-in-1 Cable TV Remote Control. UR5-8400 Cable Remote Control. UR5-8400A Cable Remote Control. UR5-MDVR Cable Remote Control. UR5U-6200L Cable Remote Control. UR5U-8820L Cable Remote Control. UR5-8700L and 8720L Cable Remote Control.TV TROUBLESHOOTING
Check the connection from the wall to the TV to make sure the connection is snug and ensure any splitters or VCR’s are bypassed. If you are still experiencing an issue, please contact our Technical Support at 1-866-928-3123. With a cable box. Note which channels are having the issue and if SERVICE STATUS & STORM WATCH INFORMATION I WAVE BROADBAND If you don’t have a plan and need help making one, visit www.ready.gov. Keep your Wave account information and our contact phone numbers handy. See contact us for more information. Stay informed by listening to radio and TV bulletins and by reading our website updates. Report any low-hanging cable lines before a storm. INTERNET GIFT CARD SALE Offer expires 6/8/2021. $100 Visa gift card, FREE Month and FREE Install good with online orders of Gigabit Internet and up at 12 or 24 Months, with offer code “GIFT100” . FREE Month and FREE Install good with online orders of 100Mbps Internet at 12 or 24 Months, with offer code “GIFT100”. Customers must be in good standing for 90days
HOW TO SET UP AND PROGRAM YOUR TIVO® VOICE REMOTE 2. Pair the remote. Press the TiVo button, located at the top of the remote, and navigate through: Menu > Settings > Remote, CableCARD & Devices > Remote Control Setup > Pair remote with your TiVo box. While on this screen, press the TiVo & Back buttons together until the light at the top of the remote remains lit. USER GUIDE SBV5220 VOIP CABLE MODEM Introduction Installation Troubleshooting Glossary License SBV5220 VoIP Cable Modem User Guide iii • Place this equipment on a stable surface. • Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area. • It is recommended that the customer install an AC surge protector in the AC outlet to which this device is HOME INTERNET SERVICE, TV AND PHONE PLANS L WAVE BROADBANDPHONEORDERCONTACTSUPPORTFOR BUSINESSINTERNET DEALS Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with6,
MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
EMERGENCY BROADBAND BENEFIT PROGRAM Coming soon: You may be eligible for up to $50/month. toward your Internet service. As part of our ongoing commitment to keeping families connected to fast, reliable Internet, Wave is participating in the Federal Government’s Emergency Broadband Benefit (EBB), a temporary benefit available on certain tiers of Wave Internet service. EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below. TECHNICAL SUPPORT + USER GUIDES This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website.WAVE TV ON THE GO
Go to www.watchtveverywhere.com. Once at the site, click on the drop down for select your tv provider and select Wave . Next, click Register at the top left of the page. Enter account number and last name that appears on your billing statement.Also enter verification code (appears next to verification code field), your name, contact information, and password (must have at least 6 characters). EQUIPMENT RETURN FORM Affix the FedEx label to your package and drop the equipment off at any FedEx service center: Click Here For Locations. If you have questions regarding your return, please call 1-866-928-3123. Thanks for being a Wave customer. Missing cords, remotes and/or damaged equipment may be charged to your account. Additional services providedby FedEx
HOME INTERNET SERVICE, TV AND PHONE PLANS L WAVE BROADBANDPHONEORDERCONTACTSUPPORTFOR BUSINESSINTERNET DEALS Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with6,
MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
EMERGENCY BROADBAND BENEFIT PROGRAM Coming soon: You may be eligible for up to $50/month. toward your Internet service. As part of our ongoing commitment to keeping families connected to fast, reliable Internet, Wave is participating in the Federal Government’s Emergency Broadband Benefit (EBB), a temporary benefit available on certain tiers of Wave Internet service. EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below. TECHNICAL SUPPORT + USER GUIDES This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website.WAVE TV ON THE GO
Go to www.watchtveverywhere.com. Once at the site, click on the drop down for select your tv provider and select Wave . Next, click Register at the top left of the page. Enter account number and last name that appears on your billing statement.Also enter verification code (appears next to verification code field), your name, contact information, and password (must have at least 6 characters). EQUIPMENT RETURN FORM Affix the FedEx label to your package and drop the equipment off at any FedEx service center: Click Here For Locations. If you have questions regarding your return, please call 1-866-928-3123. Thanks for being a Wave customer. Missing cords, remotes and/or damaged equipment may be charged to your account. Additional services providedby FedEx
WAVE TV ON THE GO
Go to www.watchtveverywhere.com. Once at the site, click on the drop down for select your tv provider and select Wave . Next, click Register at the top left of the page. Enter account number and last name that appears on your billing statement.Also enter verification code (appears next to verification code field), your name, contact information, and password (must have at least 6 characters). TECHNICAL SUPPORT + USER GUIDES This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. VIDEO ON DEMAND: WATCH MOVIES & TV SHOWS Select On Demand on your remote control or turn to Ch. 1 to begin enjoying these movies and many more titles! Note: Not all movies are featured on this page. Select On Demand on your remote control or turn to Ch. 1 to view all available movies and programming. CHANNEL LINEUPS & LISTINGS Channel Lineups. Wave offers a variety of the most popular cable TV channels, plus local channels, premium subscription channels, and more! With Wave, you get the digital and high definition channels that you want, without bulk filler channels. We provide a balanced amount of entertainment, sports, shopping, children’s, religious, andREMOTE CONTROLS
UF4-200C US Electronics 4-in-1 Cable TV Remote Control. UJ3EXP (U/V/UV) US Electronics 3-in-1 Cable TV Remote Control. UR5-8400 Cable Remote Control. UR5-8400A Cable Remote Control. UR5-MDVR Cable Remote Control. UR5U-6200L Cable Remote Control. UR5U-8820L Cable Remote Control. UR5-8700L and 8720L Cable Remote Control.TV TROUBLESHOOTING
Check the connection from the wall to the TV to make sure the connection is snug and ensure any splitters or VCR’s are bypassed. If you are still experiencing an issue, please contact our Technical Support at 1-866-928-3123. With a cable box. Note which channels are having the issue and if SERVICE STATUS & STORM WATCH INFORMATION I WAVE BROADBAND If you don’t have a plan and need help making one, visit www.ready.gov. Keep your Wave account information and our contact phone numbers handy. See contact us for more information. Stay informed by listening to radio and TV bulletins and by reading our website updates. Report any low-hanging cable lines before a storm. INTERNET GIFT CARD SALE Offer expires 6/8/2021. $100 Visa gift card, FREE Month and FREE Install good with online orders of Gigabit Internet and up at 12 or 24 Months, with offer code “GIFT100” . FREE Month and FREE Install good with online orders of 100Mbps Internet at 12 or 24 Months, with offer code “GIFT100”. Customers must be in good standing for 90days
HOW TO SET UP AND PROGRAM YOUR TIVO® VOICE REMOTE 2. Pair the remote. Press the TiVo button, located at the top of the remote, and navigate through: Menu > Settings > Remote, CableCARD & Devices > Remote Control Setup > Pair remote with your TiVo box. While on this screen, press the TiVo & Back buttons together until the light at the top of the remote remains lit. USER GUIDE SBV5220 VOIP CABLE MODEM Introduction Installation Troubleshooting Glossary License SBV5220 VoIP Cable Modem User Guide iii • Place this equipment on a stable surface. • Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area. • It is recommended that the customer install an AC surge protector in the AC outlet to which this device is HOME INTERNET SERVICE, TV AND PHONE PLANS L WAVE BROADBANDPHONEORDERCONTACTSUPPORTFOR BUSINESSINTERNET DEALS Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 6, 12 or 24-Month Promotional Discount. MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
WAVE'S NEW BILLING SYSTEM Yes. To pay a Wave bill for a friend or family member, call 1-866-WAVE-123 and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone elseonline.
GIGABIT FIBER INTERNET, STREAMING TV & PHONE SERVICES Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 12 or 24-Month Promotional Discount. 100 Mbps Internet regularly $60/month. Gigabit Internet regularly $80/month. **After 2 TB of usage, Wave may slow data speeds for networkmanagement.
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below.TV USER’S GUIDES
Wave Broadband Cable TV user's guides address your questions regarding installation and use of Wave Broadband's cutting-edge Cable TVservice.
(P1) HDA RF2.2 USER MANUAL 20140911(CC17.0) Title (P1) HDA_RF2.2_User_Manual_20140911(CC17.0) Author: biaoqian600 Created Date: 10/17/2014 9:59:01 AM HOME INTERNET SERVICE, TV AND PHONE PLANS L WAVE BROADBANDPHONEORDERCONTACTSUPPORTFOR BUSINESSINTERNET DEALS Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 6, 12 or 24-Month Promotional Discount. MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
WAVE'S NEW BILLING SYSTEM Yes. To pay a Wave bill for a friend or family member, call 1-866-WAVE-123 and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone elseonline.
GIGABIT FIBER INTERNET, STREAMING TV & PHONE SERVICES Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 12 or 24-Month Promotional Discount. 100 Mbps Internet regularly $60/month. Gigabit Internet regularly $80/month. **After 2 TB of usage, Wave may slow data speeds for networkmanagement.
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below.TV USER’S GUIDES
Wave Broadband Cable TV user's guides address your questions regarding installation and use of Wave Broadband's cutting-edge Cable TVservice.
(P1) HDA RF2.2 USER MANUAL 20140911(CC17.0) Title (P1) HDA_RF2.2_User_Manual_20140911(CC17.0) Author: biaoqian600 Created Date: 10/17/2014 9:59:01 AM EMERGENCY BROADBAND BENEFIT PROGRAM Wave will notify you in advance of the program ending. At the end of the Emergency Broadband Benefit Program, you may choose to continue on the same plan at the full retail rate for the plan –without the Emergency Broadband Benefit Program discount and associated promotional credit — or you may choose to enroll in another promotional plan or our Internet First Program, if you qualify. CHANNEL LINEUPS & LISTINGS Channel Lineups. Wave offers a variety of the most popular cable TV channels, plus local channels, premium subscription channels, and more! With Wave, you get the digital and high definition channels that you want, without bulk filler channels. We provide a balanced amount of entertainment, sports, shopping, children’s, religious, and UPGRADE YOUR WAVE SERVICE We have special offers available exclusively to our current customers, for upgrading your internet speed or adding additional services. Let our friendly customer service reps help you upgrade your service today. Call 1-866-WAVE-123 (1-866-928-3123). For information about Wave Broadband services for your business, please see our WaveBusiness site.
NETWORK SET-UP
You will need to call our technical support department at 1-866-WAVE-123 (1-866-928-3123) to make sure your account is active and your modem is registered with our system. Cable. If the cable light is blinking orange, your modem is connecting to the network. VIDEO ON DEMAND: WATCH MOVIES & TV SHOWS Select On Demand on your remote control or turn to Ch. 1 to begin enjoying these movies and many more titles! Note: Not all movies are featured on this page. Select On Demand on your remote control or turn to Ch. 1 to view all available movies and programming.RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below.TV USER’S GUIDES
Wave Broadband Cable TV user's guides address your questions regarding installation and use of Wave Broadband's cutting-edge Cable TVservice.
EQUIPMENT RETURN FORM Affix the FedEx label to your package and drop the equipment off at any FedEx service center: Click Here For Locations. If you have questions regarding your return, please call 1-866-928-3123. Thanks for being a Wave customer. Missing cords, remotes and/or damaged equipment may be charged to your account. Additional services providedby FedEx
BRING YOUR OWN MODEM Purchase a modem from a retailer. Once you properly connect your new modem to the coax cable in your home, contact a Wave support representative at 1-866-WAVE-123 (1-866-928-3123) and let us know the MAC address from the new modem. You must return your Wave cable modem to your closest Wave retail store to avoid monthly rental charges. HOW TO SET UP AND PROGRAM YOUR TIVO® VOICE REMOTE 2. Pair the remote. Press the TiVo button, located at the top of the remote, and navigate through: Menu > Settings > Remote, CableCARD & Devices > Remote Control Setup > Pair remote with your TiVo box. While on this screen, press the TiVo & Back buttons together until the light at the top of the remote remains lit. HOME INTERNET SERVICE, TV AND PHONE PLANS L WAVE BROADBANDPHONEORDERCONTACTSUPPORTFOR BUSINESSINTERNET DEALS Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 6, 12 or 24-Month Promotional Discount. MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
WAVE'S NEW BILLING SYSTEM Yes. To pay a Wave bill for a friend or family member, call 1-866-WAVE-123 and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone elseonline.
GIGABIT FIBER INTERNET, STREAMING TV & PHONE SERVICES Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 12 or 24-Month Promotional Discount. 100 Mbps Internet regularly $60/month. Gigabit Internet regularly $80/month. **After 2 TB of usage, Wave may slow data speeds for networkmanagement.
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below.TV USER’S GUIDES
Wave Broadband Cable TV user's guides address your questions regarding installation and use of Wave Broadband's cutting-edge Cable TVservice.
(P1) HDA RF2.2 USER MANUAL 20140911(CC17.0) Title (P1) HDA_RF2.2_User_Manual_20140911(CC17.0) Author: biaoqian600 Created Date: 10/17/2014 9:59:01 AM HOME INTERNET SERVICE, TV AND PHONE PLANS L WAVE BROADBANDPHONEORDERCONTACTSUPPORTFOR BUSINESSINTERNET DEALS Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 6, 12 or 24-Month Promotional Discount. MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
WAVE'S NEW BILLING SYSTEM Yes. To pay a Wave bill for a friend or family member, call 1-866-WAVE-123 and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone elseonline.
GIGABIT FIBER INTERNET, STREAMING TV & PHONE SERVICES Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 12 or 24-Month Promotional Discount. 100 Mbps Internet regularly $60/month. Gigabit Internet regularly $80/month. **After 2 TB of usage, Wave may slow data speeds for networkmanagement.
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below.TV USER’S GUIDES
Wave Broadband Cable TV user's guides address your questions regarding installation and use of Wave Broadband's cutting-edge Cable TVservice.
(P1) HDA RF2.2 USER MANUAL 20140911(CC17.0) Title (P1) HDA_RF2.2_User_Manual_20140911(CC17.0) Author: biaoqian600 Created Date: 10/17/2014 9:59:01 AM EMERGENCY BROADBAND BENEFIT PROGRAM Wave will notify you in advance of the program ending. At the end of the Emergency Broadband Benefit Program, you may choose to continue on the same plan at the full retail rate for the plan –without the Emergency Broadband Benefit Program discount and associated promotional credit — or you may choose to enroll in another promotional plan or our Internet First Program, if you qualify. CHANNEL LINEUPS & LISTINGS Channel Lineups. Wave offers a variety of the most popular cable TV channels, plus local channels, premium subscription channels, and more! With Wave, you get the digital and high definition channels that you want, without bulk filler channels. We provide a balanced amount of entertainment, sports, shopping, children’s, religious, and UPGRADE YOUR WAVE SERVICE We have special offers available exclusively to our current customers, for upgrading your internet speed or adding additional services. Let our friendly customer service reps help you upgrade your service today. Call 1-866-WAVE-123 (1-866-928-3123). For information about Wave Broadband services for your business, please see our WaveBusiness site.
NETWORK SET-UP
You will need to call our technical support department at 1-866-WAVE-123 (1-866-928-3123) to make sure your account is active and your modem is registered with our system. Cable. If the cable light is blinking orange, your modem is connecting to the network. VIDEO ON DEMAND: WATCH MOVIES & TV SHOWS Select On Demand on your remote control or turn to Ch. 1 to begin enjoying these movies and many more titles! Note: Not all movies are featured on this page. Select On Demand on your remote control or turn to Ch. 1 to view all available movies and programming.RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below.TV USER’S GUIDES
Wave Broadband Cable TV user's guides address your questions regarding installation and use of Wave Broadband's cutting-edge Cable TVservice.
EQUIPMENT RETURN FORM Affix the FedEx label to your package and drop the equipment off at any FedEx service center: Click Here For Locations. If you have questions regarding your return, please call 1-866-928-3123. Thanks for being a Wave customer. Missing cords, remotes and/or damaged equipment may be charged to your account. Additional services providedby FedEx
BRING YOUR OWN MODEM Purchase a modem from a retailer. Once you properly connect your new modem to the coax cable in your home, contact a Wave support representative at 1-866-WAVE-123 (1-866-928-3123) and let us know the MAC address from the new modem. You must return your Wave cable modem to your closest Wave retail store to avoid monthly rental charges. HOW TO SET UP AND PROGRAM YOUR TIVO® VOICE REMOTE 2. Pair the remote. Press the TiVo button, located at the top of the remote, and navigate through: Menu > Settings > Remote, CableCARD & Devices > Remote Control Setup > Pair remote with your TiVo box. While on this screen, press the TiVo & Back buttons together until the light at the top of the remote remains lit. HOME INTERNET SERVICE, TV AND PHONE PLANS L WAVE BROADBANDPHONEORDERCONTACTSUPPORTFOR BUSINESSINTERNET DEALS Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 6, 12 or 24-Month Promotional Discount. MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
WAVE'S NEW BILLING SYSTEM Yes. To pay a Wave bill for a friend or family member, call 1-866-WAVE-123 and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone elseonline.
GIGABIT FIBER INTERNET, STREAMING TV & PHONE SERVICES Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 12 or 24-Month Promotional Discount. 100 Mbps Internet regularly $60/month. Gigabit Internet regularly $80/month. **After 2 TB of usage, Wave may slow data speeds for networkmanagement.
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below.TV USER’S GUIDES
Wave Broadband Cable TV user's guides address your questions regarding installation and use of Wave Broadband's cutting-edge Cable TVservice.
(P1) HDA RF2.2 USER MANUAL 20140911(CC17.0) Title (P1) HDA_RF2.2_User_Manual_20140911(CC17.0) Author: biaoqian600 Created Date: 10/17/2014 9:59:01 AM HOME INTERNET SERVICE, TV AND PHONE PLANS L WAVE BROADBANDPHONEORDERCONTACTSUPPORTFOR BUSINESSINTERNET DEALS Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 6, 12 or 24-Month Promotional Discount. MYWAVE | LOGIN | INDEX MyWave | Login | Index. Great News! Our new self-care portal site is now available. You’ll have more convenience and greater visibility into your services than ever before. Please sign up below! PLEASE NOTE: If you previously managed your Wave account online, we still need you to click the ‘Sign Up’ link below to confirm your account EMAIL | WAVE SUPPORT Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
WAVE BROADBAND SPEED TEST To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment. Since manyfactors can
WAVE'S NEW BILLING SYSTEM Yes. To pay a Wave bill for a friend or family member, call 1-866-WAVE-123 and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone elseonline.
GIGABIT FIBER INTERNET, STREAMING TV & PHONE SERVICES Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 12 or 24-Month Promotional Discount. 100 Mbps Internet regularly $60/month. Gigabit Internet regularly $80/month. **After 2 TB of usage, Wave may slow data speeds for networkmanagement.
EMAIL - WAVE G
Email. Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain. @wavecable.com @broadstripe.net @cablespeed.com @cedarcomm.com @starstream.net@SSCTV.net
RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below.TV USER’S GUIDES
Wave Broadband Cable TV user's guides address your questions regarding installation and use of Wave Broadband's cutting-edge Cable TVservice.
(P1) HDA RF2.2 USER MANUAL 20140911(CC17.0) Title (P1) HDA_RF2.2_User_Manual_20140911(CC17.0) Author: biaoqian600 Created Date: 10/17/2014 9:59:01 AM EMERGENCY BROADBAND BENEFIT PROGRAM Wave will notify you in advance of the program ending. At the end of the Emergency Broadband Benefit Program, you may choose to continue on the same plan at the full retail rate for the plan –without the Emergency Broadband Benefit Program discount and associated promotional credit — or you may choose to enroll in another promotional plan or our Internet First Program, if you qualify. CHANNEL LINEUPS & LISTINGS Channel Lineups. Wave offers a variety of the most popular cable TV channels, plus local channels, premium subscription channels, and more! With Wave, you get the digital and high definition channels that you want, without bulk filler channels. We provide a balanced amount of entertainment, sports, shopping, children’s, religious, and UPGRADE YOUR WAVE SERVICE We have special offers available exclusively to our current customers, for upgrading your internet speed or adding additional services. Let our friendly customer service reps help you upgrade your service today. Call 1-866-WAVE-123 (1-866-928-3123). For information about Wave Broadband services for your business, please see our WaveBusiness site.
NETWORK SET-UP
You will need to call our technical support department at 1-866-WAVE-123 (1-866-928-3123) to make sure your account is active and your modem is registered with our system. Cable. If the cable light is blinking orange, your modem is connecting to the network. VIDEO ON DEMAND: WATCH MOVIES & TV SHOWS Select On Demand on your remote control or turn to Ch. 1 to begin enjoying these movies and many more titles! Note: Not all movies are featured on this page. Select On Demand on your remote control or turn to Ch. 1 to view all available movies and programming.RETURNING EQUIPMENT
Wave equipment can be returned by: Visiting a Local Wave Office in your area – please call 1-866-928-3123 before visiting to ensure your equipment can be received at that location. Shipping the equipment back to Wave – Wave will provide you with a prepaid FedEx shipping label. Please see instructions below.TV USER’S GUIDES
Wave Broadband Cable TV user's guides address your questions regarding installation and use of Wave Broadband's cutting-edge Cable TVservice.
EQUIPMENT RETURN FORM Affix the FedEx label to your package and drop the equipment off at any FedEx service center: Click Here For Locations. If you have questions regarding your return, please call 1-866-928-3123. Thanks for being a Wave customer. Missing cords, remotes and/or damaged equipment may be charged to your account. Additional services providedby FedEx
BRING YOUR OWN MODEM Purchase a modem from a retailer. Once you properly connect your new modem to the coax cable in your home, contact a Wave support representative at 1-866-WAVE-123 (1-866-928-3123) and let us know the MAC address from the new modem. You must return your Wave cable modem to your closest Wave retail store to avoid monthly rental charges. HOW TO SET UP AND PROGRAM YOUR TIVO® VOICE REMOTE 2. Pair the remote. Press the TiVo button, located at the top of the remote, and navigate through: Menu > Settings > Remote, CableCARD & Devices > Remote Control Setup > Pair remote with your TiVo box. While on this screen, press the TiVo & Back buttons together until the light at the top of the remote remains lit. Select Location Washington Oregon California - Bay Area California -Sacramento
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SWITCHING INTERNET, TV, AND PHONE SERVICE IS EASY Wave provides high speed internet , TV and home phone plans throughout Washington, Oregon, and California. Wave’s fast, reliable, and secure home internet service is perfect for WiFi , streaming, gaming , watching TV online, and home networking. As a TV provider, Wave offers next generation features and control over your entertainment – powered by TiVo® . With TiVo Stream 4K , you can bring movies, shows, live or streaming, together on one screen, freeing you to create your own TV experience or channel bundle. We are dedicated to providing the best entertainment services at a fair price with 100% U.S. based customer support and no mandatorycontracts!
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SPEEDS UP TO 100 MBPS^starting at
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SPEEDS UP TO 500 MBPS^starting at
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SPEEDS UP TO 940 MBPS^UNLIMITED DATA*
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CHOOSE THE SPEED THAT FITS YOUR NEEDS100
Up to 100 Mbps down^ / 5 Mbps up^400 GB
included data
data upgrades available First Month Free and Free Install See Special Offers ➤Details
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500
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Now available! Gig Speed delivers optimum speed across all your connected devices simultaneously – TVs, computers, tablets, gaming consoles, home office and Wi-Fi enabled home devices. Plus Gig Speed includes UNLIMITED† DATA so you can surf, stream and game –without limits.
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^Experienced speeds may vary. STREAM BETTER WITH FASTER INTERNET AND TIVO® STREAM 4K - FREE FOR 12 MONTHS* Giving you the ultimate in choice and control, TiVo® Stream 4K lets you customize your streaming choices to fit your needs so you can get the content you want, when you want it. Plus, an integrated on-screen guide means you can do less scrolling and more watching. GET IT NOW FREE FOR 12 MONTHS.* Get TiVo® Stream 4KLEVEL UP YOUR GAME
Dropping frames is the last thing you need, whether you’re growing your audience or watching your favorite streamer. Get a reliable and fast internet speed you need.GAME ON
WAVE'S ENHANCED WHOLE HOME WIFI Wave’s enhanced Whole Home WiFi — powered by eero — uses multiple access points and TrueMesh technology to make sure you can stream, work, and play from every corner of every room.Learn more
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*INTERNET DOWNLOAD SPEEDS MAY VARY AND ARE NOT GUARANTEED. Observed speeds may vary based on device, connection, and other factors outside of Wave’s control. Gig Internet offers speeds up to 940 Mbps. Certain equipment may be required to receive up to 100 Mbps, 500 Mbps and Gigabit speeds up to 940 Mbps. Internet speeds up to 940 Mbps may vary due to conditions outside of network control, including customer location and equipment. Offers valid only for new residential Wave customers or customers with accounts in good standing who have not had Wave service within the last 60 days. Offer expires 6/30/2021. Free Month promotional offer valid for 30 days. After 30-days, regular monthly rates apply. Free installation, regularly $79.95 includes set-up for up for 2 TVs on existing outlets, 1 computer or 3 devices with WiFi service, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Any additional services, such as equipment, premium channels and other tiers of service are subject to an additional charge and regular increases. Equipment, Additional outlet and special wiring fees may apply. Broadband internet connection is required for TiVo Stream 4K devices and is required to access and receive streaming content. 100 Mbps Internet or higher is required. A compatible TV with a HDMI port is required to receive a TIVo Stream 4K device. Availability of streaming content from third-party sources is subject to change and certain third-party fees may apply. Streaming membership is required for these services (and sold separately). Access to Amazon Prime Video, Netflix, Hulu, Sling TV, FuboTV and other streaming services requires compatible TiVo equipment and Wave Internet service. Streaming service providers Amazon Prime Video, Netflix, Hulu, Sling TV, FuboTV require a separate membership. 4K compatible TV, equipment and Internet connection required to view 4K content. 4K content is limited to the programming available in 4K format by the content provider. Netflix is a registered trademark of Netflix, Inc. © 2021 Hulu. Hulu subscription required. Hulu, the Hulu logo, and other Hulu marks, graphics, logos, scripts, and sounds are trademarks of Hulu, LLC. Streaming apps may not be available in all regions. ©2021 TiVo, the TiVo logo, the TiVo silhouette logo and TiVo Stream 4K are trademarks of TiVo Brands LLC. 2021 Sling TV L.L.C. All rights reserved. Sling TV and the Sling TV Logo are Licensed Trademarks of Sling TV L.L.C. All trademarks are the property of their respective owners. *TiVo Stream 4K is included as an add-on promotional offer and valid for 12 months from installation date; thereafter, price increases to $1.49 per month in months 13-24, regular rates apply thereafter. Additional TiVo Stream 4K devices are available for $0.99/month (each) for 12 months, up to 5 devices total per home. Price for additional TiVo Stream 4K devices increases to $1.49 per month (each) in months 13-24; regular rates apply thereafter. High Speed 50 regularly $49.95/month and includes up to 50 Mbps downloads and 300GB data transfer usage per month. High Speed 100 regularly $69.95/month and includes up to 100 Mbps downloads and 400GB data transfer usage per month. High Speed 500 regularly $89.95/month and includes up to 500 Mbps downloads and 1TB data transfer usage per month. Gigabit internet service regularly $99.95/month and includes unlimited data transfer usage per month. Usage beyond total allotment subject to additional charges; allotment upgrades available. PRICE DOES NOT INCLUDE INTERNET INFRASTRUCTURE FEE OF $5.57/MONTH, WHICH IS SUBJECT TO CHANGE. Internet Infrastructure Fee helps defray costs associated with building and maintaining Wave’s fiber rich broadband network, as well as the costs of expanding network capacity to support the continued increase in customers’ average broadband consumption. This fee is neither government-mandated nor a tax, fee or surcharge imposed by the government; it is a fee that Wave assesses and retains. Internet modem required. Enhanced Whole Home WiFi regularly $9.95 per month includes 1 base eero and 1 beacon eero. Modem service from Wave is also required, regularly $16/month. Universal Service Fund, E911, taxes and other fees apply. Money-Back Guarantee good for new product/services only and credited on a prorated basis up to the first 30 days. Serviceable areas only. Prices subject to change. Not valid with other offers. Certain restrictions apply. Additional fees apply for taxes, surcharges, equipment, activation and installation that are not included as part of the package or the offer and are subject to change. One-time $9.99 Activation Fee not included as part of the package or the offer. ADDITIONAL TERMS AND CONDITIONS ON HTTPS://RESIDENTIAL.WAVEBROADBAND.COM/AGREEMENTS-AND-POLICIES/. Call for complete details. All names, logos, images, and trademarks are the property of their respective owners. © 2021 WaveDivision Holdings, LLC. All Rights Reserved. Reprinted from pcmag.com with permission. © 2020 Ziff Davis, Inc. All Rights Reserved. Readers’ Choice logo is a trademark of Ziff Davis, Inc. used under license. * INTERNET DOWNLOAD SPEEDS MAY VARY AND ARE NOT GUARANTEED. OBSERVED SPEEDS MAY VARY BASED ON DEVICE, CONNECTION, AND OTHER FACTORS OUTSIDE OF WAVE’S CONTROL. Gigabit Internet offers speeds up to 940 Mbps. Certain equipment may be required to receive Gigabit speeds. Internet speeds of up to a Gig may vary due to conditions outside of network control, including customer location and equipment. Minimum computer system requirements apply. Speed is not guaranteed and is affected by user’s computer, sites accessed and number of devices connected. Internet modem required. OFFERS VALID ONLY FOR NEW RESIDENTIAL WAVE CUSTOMERS OR CUSTOMERS with accounts in good standing who have not had Wave service within the last 60 days. Offer expires 6/8/2021. TV rates subject to change based on programming cost increases. Equipment, Universal Service Fund, E911, Internet Infrastructure Surcharge, taxes and other fees apply. Local TV stations charge an additional $17.00-$25.00 monthly fee for their channels; this fee varies by area, visit gowave.com/rates for details. Wave is a recognized ISP in PCMag’s Annual Readers’ Choice Award. Reprinted from www.pcmag.com with permission. © 2020 Ziff Davis, LLC. All Rights Reserved. Click here for more details. $100 Visa gift card and FREE Install good with online orders of Gigabit Internet and up at 12 or 24 Months, with offer code “GIFT100”. FREE Install good with online orders of 100Mbps Internet at 12 or 24 Months, with offer code “GIFT100”. Customers must be in good standing for 90 days in order to be eligible for the Visa gift card. Limit 1 gift card per household After 90 days, eligible customers will receive an email with instructions on how to redeem the gift card. Installation is regularly $79.95, and includes set-up for up to 2 TVs on existing outlets, 1 computer or 3 devices with Modem & Standard WiFi, and 4 existing pre-wired phone outlets. Additional outlet and special wiring fees may apply. Internet offers vary and are valid with 6, 12 or 24-Month Promotional Discount. High Speed 100 Internet regularly $69.95/month and includes 400 GB data transfer usage per month. High Speed 250 Internet regularly $79.95/month and includes 500 GB data transfer usage per month. Usage beyond total allotment subject to additional charges; allotment upgrades available. Gig Speed Internet regularly $99.95/month, and includes Unlimited Data transfer usage per month. **After 2 TB of usage, Wave may slow data speeds for network management. Minimum computer system requirements apply. Unlimited Data is regularly $20/month. Local TV is regularly $29.95/month. Local TV stations charge an additional $17.00–$25.00 monthly fee for their channels; this fee varies by area, visit gowave.com/rates for details. TiVo Streaming DVR offer good for 12 months, and is available with High Speed 100 Internet and up, and TV. TiVo DVR regularly $22.99/month. Wave digital equipment required on every connected TV. $2.72/month Interactive Equipment Fee on first digital or HD receiver. Broadband internet connection is required for TiVo Stream 4K devices and is required to access and receive streaming content. 100 Mbps Internet or higher is required. Availability of streaming content from third-party sources is subject to change and certain third-party fees may apply. Streaming membership is required for these services (and sold separately). Streaming apps may not be available in all regions. TiVo Stream 4K is included as an add-on promotional offer and valid for 12 months from installation date; thereafter, price increases to $1.49 per month in months 13-24, regular rates apply thereafter. TiVo, the TiVo logo, the TiVo silhouette logo and TiVo Stream 4K are trademarks of TiVo Brands LLC. All other trademarks are the property of their respective owners. All rights reserved. Enhanced Whole Home WiFi regularly $9.95/month and includes 1 eero Pro and 1 Beacon. Modem Service from Wave also required, regularly $18/month. Additional Beacons available for $5.00/month each. Enhanced Sound offerings are Sonos products priced $7.99 per month and up. $7.99 per month includes 1 Sonos One player. $14.99 per month Enhanced Entertainment Sound includes 1 Sonos Beam player. © Sonos Inc. Santa Barbara, CA. All rights reserved. All other names, logos, images and service marks are property of their respective owners. For more info visit gowave.com or call. All names, logos, images and service marks are property of their respective owners. Price does not include Internet Infrastructure Fee of $5.57/month which is subject to change. The Internet Infrastructure Fee is designed to help Wave defray some of its capital expenditures for continually upgrading and maintaining its data network. This fee is neither government-mandated nor a tax, fee or surcharge imposed by the government. Unlimited Phone is regularly $24.00/month. A subscriber line fee of $6.50/month applies. Money-Back Guarantee good for new product/services only and credited on a pro-rated basis up to the first 30 days. Serviceable areas only. Prices subject to change. Not valid with other offers. Certain restrictions and additional fees may apply. Call for complete details. WASHINGTON RESIDENTS: The base rates listed are subject to a 2% Regulatory Recovery Fee, which added together determines the total price. ©2021 Wave Division Holdings, LLC. * OFFERS VALID ONLY FOR NEW RESIDENTIAL WAVE CUSTOMERS or customers with accounts in good standing who have not had Wave service within the last 60 days. Offer expires 6/30/2021. First Month Free and Free installation offer applied to all sales of High Speed 100 or faster at 24 Months. Free Installation Regularly $79.95 and includes set-up for 2 TVs on existing outlets, 1 computer and 3 devices with Modem & Standard Wifi and 4 existing pre-wired outlets. Additional outlet and special wiring fees may apply. Broadband internet connection is required for TiVo Stream 4K devices and is required to access and receive streaming content. 100 Mbps Internet or higher is required. A compatible TV with a HDMI port is required to receive a TIVo Stream 4K device. Availability of streaming content from third-party sources is subject to change and certain third-party fees may apply. Streaming membership is required for these services (and sold separately). Access to Amazon Prime Video, Netflix, Hulu, Sling TV, FuboTV and other streaming services requires compatible TiVo equipment and Wave Internet service. Streaming service providers Amazon Prime Video, Netflix, Hulu, Sling TV, FuboTV require a separate membership. 4K compatible TV, equipment and Internet connection required to view 4K content. 4K content is limited to the programming available in 4K format by the content provider. Netflix is a registered trademark of Netflix, Inc. © 2021 Hulu. Hulu subscription required. Hulu, the Hulu logo, and other Hulu marks, graphics, logos, scripts, and sounds are trademarks of Hulu, LLC. Streaming apps may not be available in all regions. ©2021 TiVo, the TiVo logo, the TiVo silhouette logo and TiVo Stream 4K are trademarks of TiVo Brands LLC. © 2021 Sling TV L.L.C. All rights reserved. Sling TV and the Sling TV Logo are Licensed Trademarks of Sling TV L.L.C. All trademarks are the property of their respective owners. *TiVo Stream 4K is included as an add-on promotional offer and valid for 12 months from installation date; thereafter, price increases to $1.49 per month in months 13-24, regular rates apply thereafter. Additional TiVo Stream 4K devices are available for $0.99/month (each) for 12 months, up to 5 devices total per home. Price for additional TiVo Stream 4K devices increases to $1.49 per month (each) in months 13-24; regular rates apply thereafter. *^ INTERNET DOWNLOAD SPEEDS MAY VARY AND ARE NOT GUARANTEED. Observed speeds may vary based on device, connection, and other factors outside of Wave’s control. Free Month promotional offer valid for 30 days. After 30-days, regular monthly rates applies thereafter. Any additional services, such as equipment, premium channels and other tiers of service are subject to an additional charge and regular increases. Wave’s promotional offer extends defined, set pricing for the period of 24 months after installation on the bundle of services that constitute your service package that includes high-speed Internet. Distinct pricing exists for months 1-24. Any additional services, such as equipment, premium channels and other tiers of service are subject to an additional charge and regular increases. High Speed 50 regularly $49.95/month and includes up to 50 Mbps downloads and 300GB data transfer usage per month. High Speed 100 regularly $69.95/month and includes up to 100 Mbps downloads and 400GB data transfer usage per month. High Speed 500 regularly $89.95/month and includes up to 500 Mbps downloads and 1TB data transfer usage per month. Gigabit internet service regularly $99.95/month and includes unlimited data transfer usage per month. Usage beyond total allotment subject to additional charges; allotment upgrades available. PRICE DOES NOT INCLUDE INTERNET INFRASTRUCTURE FEE OF $5.57/MONTH, WHICH IS SUBJECT TO CHANGE. Internet Infrastructure Fee helps defray costs associated with building and maintaining Wave’s fiber rich broadband network, as well as the costs of expanding network capacity to support the continued increase in customers’ average broadband consumption. This fee is neither government-mandated nor a tax, fee or surcharge imposed by the government; it is a fee that Wave assesses and retains. Internet modem required. Enhanced Whole Home WiFi regularly $9.95 per month includes 1 base eero and 1 beacon eero. Modem service from Wave is also required, regularly $16/month. CERTAIN RESTRICTIONS APPLY. Additional fees apply for taxes, surcharges, equipment, activation and installation that are not included as part of the package or the offer and are subject to change. One-time $9.99 Activation Fee not included as part of the package or the offer. Additional terms and conditions on https://residential.wavebroadband.com/agreements-and-policies/. Call for complete details. All names, logos, images, and trademarks are the property of their respective owners. © 2021 WaveDivision Holdings, LLC. All Rights Reserved. Reprinted from pcmag.com with permission. © 2020 Ziff Davis, Inc. All Rights Reserved. Readers’ Choice logo is a trademark of Ziff Davis, Inc. used under license. 2021 WaveDivision Holdings, LLC Rate Cards Privacy Policy CCPA Request Form DMCA Policy Agreements, Policies & LegalCareers
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