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BRITISH STUDY SHOWS EFFECTIVENESS OF VIRTUAL CARE The findings were revealed during a webinar hosted by the U.S.-based Veterinary Virtual Care Association. The presentation may be viewed at bit.ly/3yiRce0. According to Vet-AI: Over 80% of the cases conducted on the Joii Pet Care app were low risk. They often involved dermatological, musculoskeletal, ophthalmic or parasitic matters. AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not.FOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
THE EFFICIENT PRACTICE 1. Punctuality. Everyone needs to be punctual — in the door, on the floor and ready to work when the shift starts. When one person is late, a negative impact can extend throughout the day. Everyone, from clients and patients to the support team, suffers. Doctors need WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. IPRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
BRITISH STUDY SHOWS EFFECTIVENESS OF VIRTUAL CARE The findings were revealed during a webinar hosted by the U.S.-based Veterinary Virtual Care Association. The presentation may be viewed at bit.ly/3yiRce0. According to Vet-AI: Over 80% of the cases conducted on the Joii Pet Care app were low risk. They often involved dermatological, musculoskeletal, ophthalmic or parasitic matters. AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not.FOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
THE EFFICIENT PRACTICE 1. Punctuality. Everyone needs to be punctual — in the door, on the floor and ready to work when the shift starts. When one person is late, a negative impact can extend throughout the day. Everyone, from clients and patients to the support team, suffers. Doctors need WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. IPRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
SIX GROWING ISSUES
Changes in how people viewed their pets and other animals. Additionally, six critical issues were highlighted in the KPMG report: Stagnant veterinary incomes. The economic impact of large numbers of women in the profession. Global demand for veterinary services. The delivery system’s inefficiencies. YOUR LOYAL FOLLOWERS Let’s look at three examples of loyalty incentives that don’t make sense for a veterinary practice. 1. Buy 7 Bags of Dog Food and Get 1 Free. The margin on pet food is lower than on services. Pet supply stores in your area probably offer a similar free-food promotion, and you will have a hard time doing it better. VETERINARIANS SELL 74% OF PET MEDICATIONS E-commerce’s growing share of the pet medications market stands at 15%, but veterinarians maintain majority control and are fighting back with internet pharmacies of their own, according to a new report. The market research firm Packaged Facts estimates that U.S. sales of drugs made for dogs and cats reached $9 billion in 2018, a nearly A NEW APPROACH TO SOLVING VETERINARY BURNOUT Enter Lean Thinking. Lean thinking arose from manufacturing companies. However, by focusing on engaging employees and turning to them for suggestions on improving company value, I saw the lean thinking approach’s potential to turn around poor job satisfaction and burnout in the veterinary field. I strove to apply the lean thinkingconcepts to
BE AN EMPLOYER OF CHOICE Be an employer of choice. Modest improvements in benefits or pay, or both, can pay off when it comes to recruiting and retaining employees. An incentive program can help. Written by Mark Opperman, CVPM in June 2019. If we are to retain our employees, we need to show them that we are willing to make them part of the team and your practice’s SMALL DOOR VETERINARY RAISES $20 MILLION FOR EXPANSION A New York City veterinary clinic that charges a membership fee ranging from $8 to $89 a month has raised $20 million to finance the opening of 24 additional clinics by 2025. Small Door Veterinary is a 1-year-old concierge practice in Manhattan’s West Village that offers an around-the-clock telemedicine service and in-clinic featuressuch as
HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, IDEXX CHIEF MEDICAL OFFICER PLANS 2019 RETIREMENT Veterinary diagnostics and software giant Idexx Laboratories Inc. is looking to fill a looming hole on its executive team. Chief medical officer Roberta Relford, DVM, MS, Ph.D., DACVIM, DACVP, announced her intention to retire in early 2019, the Westbrook, Maine, company reported Oct. 8. “As many of you know,” Dr. Relford wrote in anotice
ADRIENNE SIMMONS-TURNER, LVT, CVPM, SHRM-SCP, AUTHOR AT Hire a business pro . During my lunch today I read the April/May 2018 copy of your magazine (along with Harvard Business Review) and enjoyed just about all of it. TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
BRITISH STUDY SHOWS EFFECTIVENESS OF VIRTUAL CARE The findings were revealed during a webinar hosted by the U.S.-based Veterinary Virtual Care Association.The presentation may be viewed at bit.ly/3yiRce0.. According to Vet-AI: Over 80% of the cases conducted on the Joii Pet Care app were low risk. THE EFFICIENT PRACTICE Efficiency is something we strive for every day in practice life. But are you doing everything you can to achieve this goal? Here are some simple, commonly overlooked ways to make a big difference in the daily workflow. 1. Punctuality Everyone needs to be punctual — in the door, on the floor and ready to AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for allFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. WHAT ARE YOU BUYING EXACTLY? The seller sometimes will keep the A/R and collect the balances due. Another option is for the buyer to collect the money but run the client’s credit card on a machine connected to the seller’s bankaccount.
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, TEXAS TECH PLANS 2021 OPENING OF VETERINARY SCHOOL Texas Tech University has broken ground on a 185,000-square-foot academic building in Amarillo that is expected to become the centerpiece of a veterinary medicine program starting in fall 2021. TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
BRITISH STUDY SHOWS EFFECTIVENESS OF VIRTUAL CARE The findings were revealed during a webinar hosted by the U.S.-based Veterinary Virtual Care Association.The presentation may be viewed at bit.ly/3yiRce0.. According to Vet-AI: Over 80% of the cases conducted on the Joii Pet Care app were low risk. THE EFFICIENT PRACTICE Efficiency is something we strive for every day in practice life. But are you doing everything you can to achieve this goal? Here are some simple, commonly overlooked ways to make a big difference in the daily workflow. 1. Punctuality Everyone needs to be punctual — in the door, on the floor and ready to AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for allFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. WHAT ARE YOU BUYING EXACTLY? The seller sometimes will keep the A/R and collect the balances due. Another option is for the buyer to collect the money but run the client’s credit card on a machine connected to the seller’s bankaccount.
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, TEXAS TECH PLANS 2021 OPENING OF VETERINARY SCHOOL Texas Tech University has broken ground on a 185,000-square-foot academic building in Amarillo that is expected to become the centerpiece of a veterinary medicine program starting in fall 2021.SIX GROWING ISSUES
If you’ve been around long enough, you’ll remember these two reports: Pew Research Center’s “Future Directions for Veterinary Medicine” (1989) and KPMG’s “The Current and Future Market for Veterinarians and Veterinary Medical Services in the U.S.” (1999). YOUR LOYAL FOLLOWERS Your loyal followers Loyalty programs encourage your best clients to come back for more. When incentives are done right, service discounts go away and patient care improves. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE Merck Animal Health will pay $400 million to Virbac Corp. for the U.S. rights to the prescription preventives Sentinel Flavor Tabs andSentinel Spectrum.
VETERINARIANS SELL 74% OF PET MEDICATIONS E-commerce’s growing share of the pet medications market stands at 15%, but veterinarians maintain majority control and are fighting back with internet pharmacies of their own, according to a new report. The market research firm Packaged Facts estimates that U.S. sales of drugs made for dogs and cats reached $9 billion in 2018, a nearly BE AN EMPLOYER OF CHOICE Has hiring employees gotten harder lately? Not just finding veterinarians, but also veterinary nurses and other team members. Naturally, low unemployment is one reason for the problem. Another is the fact that we have underpaid veterinary employees for quite some time. I don’t think any practice purposefully underpays team members. Instead, we do it because A NEW APPROACH TO SOLVING VETERINARY BURNOUT A new approach to solving veterinary burnout Lean thinking empowers employees, gives them more freedom to make decisions and focuses on results rather than micromanagement. SMALL DOOR VETERINARY RAISES $20 MILLION FOR EXPANSION Small Door Veterinary, a members-only New York clinic, has raised $20 million to finance the opening of 24 additional clinics by 2025. HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, IDEXX CHIEF MEDICAL OFFICER PLANS 2019 RETIREMENT Veterinary diagnostics and software giant Idexx Laboratories Inc. is looking to fill a looming hole on its executive team. Chief medical officer Roberta Relford, DVM, MS, Ph.D., DACVIM, DACVP, announced her intention to retire in early 2019, the Westbrook, Maine, company reported Oct. 8. “As many of you know,” Dr. Relford wrote in anotice
ADRIENNE SIMMONS-TURNER, LVT, CVPM, SHRM-SCP, AUTHOR AT Hire a business pro . During my lunch today I read the April/May 2018 copy of your magazine (along with Harvard Business Review) and enjoyed just about all of it. TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
BRITISH STUDY SHOWS EFFECTIVENESS OF VIRTUAL CARE The findings were revealed during a webinar hosted by the U.S.-based Veterinary Virtual Care Association.The presentation may be viewed at bit.ly/3yiRce0.. According to Vet-AI: Over 80% of the cases conducted on the Joii Pet Care app were low risk. SHORTAGES AND EXCESSES COVID carried on a curious relationship with the veterinary industry throughout 2020 and early 2021. Much has been written about the industry’s financial strength and gains during this period, hopefully putting to rest chronic fears that pet health care isFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MARS PETCARE GRABS A BIGGER SLICE OF VETSOURCE Mars Petcare is now the majority owner of Vetsource, an online prescription management and analytics platform serving thousands of U.S. veterinary practices andSAY NO TO NO-SHOWS
AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all 5 WAYS TO BEST COMMUNICATE WITH VETERINARY CLIENTS 5 Ways to Best Communicate with Veterinary Clients Client expectations for both the level and mode of communication are rapidly changing. Don't get left behind. TV’S CRITTER FIXERS Dr. Terrence Ferguson trims a pig’s hoof as his team holds down the animal. “Critter Fixers: Country Vets” premieres Saturday, March 7, at 10 p.m. ET/PT on Nat Geo Wild. VETERINARIANS SELL 74% OF PET MEDICATIONS E-commerce’s growing share of the pet medications market stands at 15%, but veterinarians maintain majority control and are fighting back with internet pharmacies of their own, according to a new report. The market research firm Packaged Facts estimates that U.S. sales of drugs made for dogs and cats reached $9 billion in 2018, a nearly TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
BRITISH STUDY SHOWS EFFECTIVENESS OF VIRTUAL CARE The findings were revealed during a webinar hosted by the U.S.-based Veterinary Virtual Care Association.The presentation may be viewed at bit.ly/3yiRce0.. According to Vet-AI: Over 80% of the cases conducted on the Joii Pet Care app were low risk. SHORTAGES AND EXCESSES COVID carried on a curious relationship with the veterinary industry throughout 2020 and early 2021. Much has been written about the industry’s financial strength and gains during this period, hopefully putting to rest chronic fears that pet health care isFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MARS PETCARE GRABS A BIGGER SLICE OF VETSOURCE Mars Petcare is now the majority owner of Vetsource, an online prescription management and analytics platform serving thousands of U.S. veterinary practices andSAY NO TO NO-SHOWS
AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all 5 WAYS TO BEST COMMUNICATE WITH VETERINARY CLIENTS 5 Ways to Best Communicate with Veterinary Clients Client expectations for both the level and mode of communication are rapidly changing. Don't get left behind. TV’S CRITTER FIXERS Dr. Terrence Ferguson trims a pig’s hoof as his team holds down the animal. “Critter Fixers: Country Vets” premieres Saturday, March 7, at 10 p.m. ET/PT on Nat Geo Wild. VETERINARIANS SELL 74% OF PET MEDICATIONS E-commerce’s growing share of the pet medications market stands at 15%, but veterinarians maintain majority control and are fighting back with internet pharmacies of their own, according to a new report. The market research firm Packaged Facts estimates that U.S. sales of drugs made for dogs and cats reached $9 billion in 2018, a nearly MARS PETCARE GRABS A BIGGER SLICE OF VETSOURCE Mars Petcare is now the majority owner of Vetsource, an online prescription management and analytics platform serving thousands of U.S. veterinary practices and THE EFFICIENT PRACTICE Efficiency is something we strive for every day in practice life. But are you doing everything you can to achieve this goal? Here are some simple, commonly overlooked ways to make a big difference in the daily workflow. 1. Punctuality Everyone needs to be punctual — in the door, on the floor and ready to FREE DOWNLOAD: MERCK VETERINARY MANUAL The Merck Veterinary Manual, a key reference guide for veterinary professionals around the world, is now available for free to everyone — the public included — through a mobile app. The updated, digitally enhanced app version can be downloaded to Apple devices at the App Store and to Android devices at Google Play. But beware: A NEW APPROACH TO SOLVING VETERINARY BURNOUT A new approach to solving veterinary burnout Lean thinking empowers employees, gives them more freedom to make decisions and focuses on results rather than micromanagement. 5 WAYS TO BEST COMMUNICATE WITH VETERINARY CLIENTS 5 Ways to Best Communicate with Veterinary Clients Client expectations for both the level and mode of communication are rapidly changing. Don't get left behind. LEARN DRUG SECURITY BASICS Managing controlled substances can be a daunting task that usually falls squarely on a veterinary technician’s shoulders. Issues arise when a technician does not understand the regulations or when the hospital lacks good systems for preventing the illegal acquisition, diversion and use of controlled drugs. Federal, state and local governments regulate controlled substances. The U.S. ZOETIS WINS EUROPEAN APPROVAL OF LIBRELA “After one injection of Librela, dogs with osteoarthritis exhibited increased mobility and decreased pain,” Zoetis reported, pointing to the results of a study.. The product release received a thumbs-up from Duncan Lascelles, BVSc, Ph.D., FRCVS, CertVA, DACVS, a professor of surgery and pain management at the North Carolina State University College of Veterinary Medicine. VETERINARIANS SELL 74% OF PET MEDICATIONS E-commerce’s growing share of the pet medications market stands at 15%, but veterinarians maintain majority control and are fighting back with internet pharmacies of their own, according to a new report. The market research firm Packaged Facts estimates that U.S. sales of drugs made for dogs and cats reached $9 billion in 2018, a nearly 6 WAYS TO REVERSE THE SPECIALIST SHORTAGE A 2018 JAVMA News article — read it at bit.ly/2MGwgdZ — attributed the short supply of veterinary specialists to a lack of residency programs. While the number of internship programs seems to be increasing, residencies are flat. Because we don’t have enough residency programs to accommodate the number of applicants, we must make changes to better meet the need. IDEXX CHIEF MEDICAL OFFICER PLANS 2019 RETIREMENT Veterinary diagnostics and software giant Idexx Laboratories Inc. is looking to fill a looming hole on its executive team. Chief medical officer Roberta Relford, DVM, MS, Ph.D., DACVIM, DACVP, announced her intention to retire in early 2019, the Westbrook, Maine, company reported Oct. 8. “As many of you know,” Dr. Relford wrote in anotice
TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
BRITISH STUDY SHOWS EFFECTIVENESS OF VIRTUAL CARE The findings were revealed during a webinar hosted by the U.S.-based Veterinary Virtual Care Association.The presentation may be viewed at bit.ly/3yiRce0.. According to Vet-AI: Over 80% of the cases conducted on the Joii Pet Care app were low risk.FOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all THE EFFICIENT PRACTICE Efficiency is something we strive for every day in practice life. But are you doing everything you can to achieve this goal? Here are some simple, commonly overlooked ways to make a big difference in the daily workflow. 1. Punctuality Everyone needs to be punctual — in the door, on the floor and ready to WHAT ARE YOU BUYING EXACTLY? The seller sometimes will keep the A/R and collect the balances due. Another option is for the buyer to collect the money but run the client’s credit card on a machine connected to the seller’s bankaccount.
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, ADRIENNE SIMMONS-TURNER, LVT, CVPM, SHRM-SCP, AUTHOR AT Hire a business pro . During my lunch today I read the April/May 2018 copy of your magazine (along with Harvard Business Review) and enjoyed just about all of it. TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
BRITISH STUDY SHOWS EFFECTIVENESS OF VIRTUAL CARE The findings were revealed during a webinar hosted by the U.S.-based Veterinary Virtual Care Association.The presentation may be viewed at bit.ly/3yiRce0.. According to Vet-AI: Over 80% of the cases conducted on the Joii Pet Care app were low risk.FOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all THE EFFICIENT PRACTICE Efficiency is something we strive for every day in practice life. But are you doing everything you can to achieve this goal? Here are some simple, commonly overlooked ways to make a big difference in the daily workflow. 1. Punctuality Everyone needs to be punctual — in the door, on the floor and ready to WHAT ARE YOU BUYING EXACTLY? The seller sometimes will keep the A/R and collect the balances due. Another option is for the buyer to collect the money but run the client’s credit card on a machine connected to the seller’s bankaccount.
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, ADRIENNE SIMMONS-TURNER, LVT, CVPM, SHRM-SCP, AUTHOR AT Hire a business pro . During my lunch today I read the April/May 2018 copy of your magazine (along with Harvard Business Review) and enjoyed just about all of it. SHORTAGES AND EXCESSES COVID carried on a curious relationship with the veterinary industry throughout 2020 and early 2021. Much has been written about the industry’s financial strength and gains during this period, hopefully putting to rest chronic fears that pet health care is a fragile sector and susceptible to sudden downturns. A VIEW FROM THE CURB CURBSIDE TAKEAWAYS. Here are a few ideas for veterinary practices new to the world of parking lot drop-offs. Alter your scheduling: Curbside appointments can take longer than traditional appointments, so veterinary teams should consider extending time slots to prevent backups. The longer clients are left sitting in their cars, the more frustrated they might become. A NEW APPROACH TO SOLVING VETERINARY BURNOUT A new approach to solving veterinary burnout Lean thinking empowers employees, gives them more freedom to make decisions and focuses on results rather than micromanagement.SIX GROWING ISSUES
If you’ve been around long enough, you’ll remember these two reports: Pew Research Center’s “Future Directions for Veterinary Medicine” (1989) and KPMG’s “The Current and Future Market for Veterinarians and Veterinary Medical Services in the U.S.” (1999). MARS PETCARE GRABS A BIGGER SLICE OF VETSOURCE Mars Petcare is now the majority owner of Vetsource, an online prescription management and analytics platform serving thousands of U.S. veterinary practices and MERCK TO PURCHASE VIRBAC’S SENTINEL LINE Merck Animal Health will pay $400 million to Virbac Corp. for the U.S. rights to the prescription preventives Sentinel Flavor Tabs andSentinel Spectrum.
SMALL DOOR VETERINARY RAISES $20 MILLION FOR EXPANSION Small Door Veterinary, a members-only New York clinic, has raised $20 million to finance the opening of 24 additional clinics by 2025. WHAT SMART VETERINARIANS DO FINANCIALLY After working with many veterinarians, I have distilled some common denominators when it comes to successful practitioners. These are not all-encompassing behaviors, but they seem to be the smartest personal finance actions that a successful veterinarian can undertake. 1. Take full advantage of the unique retirement accounts available to them. For higher-income practice owners who VETERINARIANS SELL 74% OF PET MEDICATIONS E-commerce’s growing share of the pet medications market stands at 15%, but veterinarians maintain majority control and are fighting back with internet pharmacies of their own, according to a new report. The market research firm Packaged Facts estimates that U.S. sales of drugs made for dogs and cats reached $9 billion in 2018, a nearly PET OWNERS DEMAND SUPPLY-CHAIN TRANSPARENCY Increasingly engaged, empowered and values-driven, consumers are prompting changes in the route veterinary products take from manufacturers to pet owners. The result is a shift to human-grade standards for handling and distributing veterinary nutritional supplements and foods. This development has significant implications for manufacturers, trading partners and consumers. As brands develop TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
BRITISH STUDY SHOWS EFFECTIVENESS OF VIRTUAL CARE The findings were revealed during a webinar hosted by the U.S.-based Veterinary Virtual Care Association. The presentation may be viewed at bit.ly/3yiRce0. According to Vet-AI: Over 80% of the cases conducted on the Joii Pet Care app were low risk. They often involved dermatological, musculoskeletal, ophthalmic or parasitic matters.FOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not. WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. I THE EFFICIENT PRACTICE 1. Punctuality. Everyone needs to be punctual — in the door, on the floor and ready to work when the shift starts. When one person is late, a negative impact can extend throughout the day. Everyone, from clients and patients to the support team, suffers. Doctors needPRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, ADRIENNE SIMMONS-TURNER, LVT, CVPM, SHRM-SCP, AUTHOR AT Hire a business pro . During my lunch today I read the April/May 2018 copy of your magazine (along with Harvard Business Review) and enjoyed just about all of it. TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
BRITISH STUDY SHOWS EFFECTIVENESS OF VIRTUAL CARE The findings were revealed during a webinar hosted by the U.S.-based Veterinary Virtual Care Association. The presentation may be viewed at bit.ly/3yiRce0. According to Vet-AI: Over 80% of the cases conducted on the Joii Pet Care app were low risk. They often involved dermatological, musculoskeletal, ophthalmic or parasitic matters.FOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not. WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. I THE EFFICIENT PRACTICE 1. Punctuality. Everyone needs to be punctual — in the door, on the floor and ready to work when the shift starts. When one person is late, a negative impact can extend throughout the day. Everyone, from clients and patients to the support team, suffers. Doctors needPRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, ADRIENNE SIMMONS-TURNER, LVT, CVPM, SHRM-SCP, AUTHOR AT Hire a business pro . During my lunch today I read the April/May 2018 copy of your magazine (along with Harvard Business Review) and enjoyed just about all of it. SHORTAGES AND EXCESSES COVID carried on a curious relationship with the veterinary industry throughout 2020 and early 2021. Much has been written about the industry’s financial strength and gains during this period, hopefully putting to rest chronic fears that pet health care is a fragile sector and susceptible to sudden downturns. A VIEW FROM THE CURB When Sam McCoy’s Shih Tzu, Sparky, developed a terrible cough, McCoy scheduled Sparky’s first curbside veterinary appointment at Healthy Pets of Westgate in Columbus, Ohio. “Sparky was freaking out. He doesn’t like to ride in the car. He gets really nervous,” McCoy said. “And then somebody in a mask came out to get him. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
A NEW APPROACH TO SOLVING VETERINARY BURNOUT Enter Lean Thinking. Lean thinking arose from manufacturing companies. However, by focusing on engaging employees and turning to them for suggestions on improving company value, I saw the lean thinking approach’s potential to turn around poor job satisfaction and burnout in the veterinary field. I strove to apply the lean thinkingconcepts to
LEARN DRUG SECURITY BASICS Managing controlled substances can be a daunting task that usually falls squarely on a veterinary technician’s shoulders. Issues arise when a technician does not understand the regulations or when the hospital lacks good systems for preventing the illegal acquisition, diversion and use of controlled drugs. Federal, state and local governments regulate controlled substances. The U.S. MARS PETCARE GRABS A BIGGER SLICE OF VETSOURCE Mars Petcare is now the majority owner of Vetsource, an online prescription management and analytics platform serving thousands of U.S. veterinary practices and SMALL DOOR VETERINARY RAISES $20 MILLION FOR EXPANSION A New York City veterinary clinic that charges a membership fee ranging from $8 to $89 a month has raised $20 million to finance the opening of 24 additional clinics by 2025. Small Door Veterinary is a 1-year-old concierge practice in Manhattan’s West Village that offers an around-the-clock telemedicine service and in-clinic featuressuch as
WHAT SMART VETERINARIANS DO FINANCIALLY After working with many veterinarians, I have distilled some common denominators when it comes to successful practitioners. These are not all-encompassing behaviors, but they seem to be the smartest personal finance actions that a successful veterinarian can undertake. 1. Take full advantage of the unique retirement accounts available to them. For higher-income practice owners who PET OWNERS DEMAND SUPPLY-CHAIN TRANSPARENCY Increasingly engaged, empowered and values-driven, consumers are prompting changes in the route veterinary products take from manufacturers to pet owners. The result is a shift to human-grade standards for handling and distributing veterinary nutritional supplements and foods. This development has significant implications for manufacturers, trading partners and consumers. As brands develop IDEXX CHIEF MEDICAL OFFICER PLANS 2019 RETIREMENT Veterinary diagnostics and software giant Idexx Laboratories Inc. is looking to fill a looming hole on its executive team. Chief medical officer Roberta Relford, DVM, MS, Ph.D., DACVIM, DACVP, announced her intention to retire in early 2019, the Westbrook, Maine, company reported Oct. 8. “As many of you know,” Dr. Relford wrote in anotice
TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. IFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
FREE DOWNLOAD: MERCK VETERINARY MANUAL The Merck Veterinary Manual, a key reference guide for veterinary professionals around the world, is now available for free to everyone — the public included — through a mobile app. The updated, digitally enhanced app version can be downloaded to Apple devices at the App Store and to Android devices at Google Play. But beware: AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not. A NEW APPROACH TO SOLVING VETERINARY BURNOUT Enter Lean Thinking. Lean thinking arose from manufacturing companies. However, by focusing on engaging employees and turning to them for suggestions on improving company value, I saw the lean thinking approach’s potential to turn around poor job satisfaction and burnout in the veterinary field. I strove to apply the lean thinkingconcepts to
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an TV’S CRITTER FIXERS The series runs March 7 to April 11. It’s a tense moment at Critter Fixer Veterinary Hospital in Bonaire, Georgia, as Vernard L. Hodges, DVM, struggles to get a French bulldog puppy to breathe after a planned C-section. Earlier, Dr. Hodges and his business partner, Terrence Ferguson, DVM, did pregnancy checks on four alpacas andtreated a
TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. IFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
FREE DOWNLOAD: MERCK VETERINARY MANUAL The Merck Veterinary Manual, a key reference guide for veterinary professionals around the world, is now available for free to everyone — the public included — through a mobile app. The updated, digitally enhanced app version can be downloaded to Apple devices at the App Store and to Android devices at Google Play. But beware: AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not. A NEW APPROACH TO SOLVING VETERINARY BURNOUT Enter Lean Thinking. Lean thinking arose from manufacturing companies. However, by focusing on engaging employees and turning to them for suggestions on improving company value, I saw the lean thinking approach’s potential to turn around poor job satisfaction and burnout in the veterinary field. I strove to apply the lean thinkingconcepts to
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an TV’S CRITTER FIXERS The series runs March 7 to April 11. It’s a tense moment at Critter Fixer Veterinary Hospital in Bonaire, Georgia, as Vernard L. Hodges, DVM, struggles to get a French bulldog puppy to breathe after a planned C-section. Earlier, Dr. Hodges and his business partner, Terrence Ferguson, DVM, did pregnancy checks on four alpacas andtreated a
MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
A VIEW FROM THE CURB When Sam McCoy’s Shih Tzu, Sparky, developed a terrible cough, McCoy scheduled Sparky’s first curbside veterinary appointment at Healthy Pets of Westgate in Columbus, Ohio. “Sparky was freaking out. He doesn’t like to ride in the car. He gets really nervous,” McCoy said. “And then somebody in a mask came out to get him. THE EFFICIENT PRACTICE 1. Punctuality. Everyone needs to be punctual — in the door, on the floor and ready to work when the shift starts. When one person is late, a negative impact can extend throughout the day. Everyone, from clients and patients to the support team, suffers. Doctors needSIX GROWING ISSUES
Changes in how people viewed their pets and other animals. Additionally, six critical issues were highlighted in the KPMG report: Stagnant veterinary incomes. The economic impact of large numbers of women in the profession. Global demand for veterinary services. The delivery system’s inefficiencies. YOUR LOYAL FOLLOWERS Let’s look at three examples of loyalty incentives that don’t make sense for a veterinary practice. 1. Buy 7 Bags of Dog Food and Get 1 Free. The margin on pet food is lower than on services. Pet supply stores in your area probably offer a similar free-food promotion, and you will have a hard time doing it better.SAY NO TO NO-SHOWS
The vast majority of veterinary hospitals saw a reduction in the number of no-shows after a deposit policy was implemented, though some reported a problem with clients calling 10 minutes before the appointment and asking to rebook it. It’s critical that the practice decide how cancellations and rescheduled appointments affect thedeposit
SMALL DOOR VETERINARY RAISES $20 MILLION FOR EXPANSION A New York City veterinary clinic that charges a membership fee ranging from $8 to $89 a month has raised $20 million to finance the opening of 24 additional clinics by 2025. Small Door Veterinary is a 1-year-old concierge practice in Manhattan’s West Village that offers an around-the-clock telemedicine service and in-clinic featuressuch as
KENTUCKY APPROVES VETERINARY SERVICES TAX The Kentucky Legislature literally pulled a fast one last week. Locked in a battle between the Republican-controlled House and Senate and Republican Gov. Matt Bevin, the Legislature sent him a 378-page budget and tax bill — partly aimed at ending teacher strikes — that included a 6 percent tax on the gross receipts of companion animal veterinary services. HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, PURINA SEES HYDRA CARE AS DEHYDRATION SOLUTION You can lead a cat to water, but you can’t make her drink. Nestlé Purina PetCare believes that its new nutritional supplement, Hydra Care, is the answer for cats that don’t consume enough water, an issue that can lead to urinary problems and chronic renal disease.. The liver-flavored fluid has a higher viscosity than tap water, helping felines to overcome an anatomical limitation. TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. IFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
FREE DOWNLOAD: MERCK VETERINARY MANUAL The Merck Veterinary Manual, a key reference guide for veterinary professionals around the world, is now available for free to everyone — the public included — through a mobile app. The updated, digitally enhanced app version can be downloaded to Apple devices at the App Store and to Android devices at Google Play. But beware: AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not. A NEW APPROACH TO SOLVING VETERINARY BURNOUT Enter Lean Thinking. Lean thinking arose from manufacturing companies. However, by focusing on engaging employees and turning to them for suggestions on improving company value, I saw the lean thinking approach’s potential to turn around poor job satisfaction and burnout in the veterinary field. I strove to apply the lean thinkingconcepts to
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an TV’S CRITTER FIXERS The series runs March 7 to April 11. It’s a tense moment at Critter Fixer Veterinary Hospital in Bonaire, Georgia, as Vernard L. Hodges, DVM, struggles to get a French bulldog puppy to breathe after a planned C-section. Earlier, Dr. Hodges and his business partner, Terrence Ferguson, DVM, did pregnancy checks on four alpacas andtreated a
TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. IFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
FREE DOWNLOAD: MERCK VETERINARY MANUAL The Merck Veterinary Manual, a key reference guide for veterinary professionals around the world, is now available for free to everyone — the public included — through a mobile app. The updated, digitally enhanced app version can be downloaded to Apple devices at the App Store and to Android devices at Google Play. But beware: AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not. A NEW APPROACH TO SOLVING VETERINARY BURNOUT Enter Lean Thinking. Lean thinking arose from manufacturing companies. However, by focusing on engaging employees and turning to them for suggestions on improving company value, I saw the lean thinking approach’s potential to turn around poor job satisfaction and burnout in the veterinary field. I strove to apply the lean thinkingconcepts to
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an TV’S CRITTER FIXERS The series runs March 7 to April 11. It’s a tense moment at Critter Fixer Veterinary Hospital in Bonaire, Georgia, as Vernard L. Hodges, DVM, struggles to get a French bulldog puppy to breathe after a planned C-section. Earlier, Dr. Hodges and his business partner, Terrence Ferguson, DVM, did pregnancy checks on four alpacas andtreated a
MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
A VIEW FROM THE CURB When Sam McCoy’s Shih Tzu, Sparky, developed a terrible cough, McCoy scheduled Sparky’s first curbside veterinary appointment at Healthy Pets of Westgate in Columbus, Ohio. “Sparky was freaking out. He doesn’t like to ride in the car. He gets really nervous,” McCoy said. “And then somebody in a mask came out to get him. THE EFFICIENT PRACTICE 1. Punctuality. Everyone needs to be punctual — in the door, on the floor and ready to work when the shift starts. When one person is late, a negative impact can extend throughout the day. Everyone, from clients and patients to the support team, suffers. Doctors needSIX GROWING ISSUES
Changes in how people viewed their pets and other animals. Additionally, six critical issues were highlighted in the KPMG report: Stagnant veterinary incomes. The economic impact of large numbers of women in the profession. Global demand for veterinary services. The delivery system’s inefficiencies. YOUR LOYAL FOLLOWERS Let’s look at three examples of loyalty incentives that don’t make sense for a veterinary practice. 1. Buy 7 Bags of Dog Food and Get 1 Free. The margin on pet food is lower than on services. Pet supply stores in your area probably offer a similar free-food promotion, and you will have a hard time doing it better.SAY NO TO NO-SHOWS
The vast majority of veterinary hospitals saw a reduction in the number of no-shows after a deposit policy was implemented, though some reported a problem with clients calling 10 minutes before the appointment and asking to rebook it. It’s critical that the practice decide how cancellations and rescheduled appointments affect thedeposit
SMALL DOOR VETERINARY RAISES $20 MILLION FOR EXPANSION A New York City veterinary clinic that charges a membership fee ranging from $8 to $89 a month has raised $20 million to finance the opening of 24 additional clinics by 2025. Small Door Veterinary is a 1-year-old concierge practice in Manhattan’s West Village that offers an around-the-clock telemedicine service and in-clinic featuressuch as
KENTUCKY APPROVES VETERINARY SERVICES TAX The Kentucky Legislature literally pulled a fast one last week. Locked in a battle between the Republican-controlled House and Senate and Republican Gov. Matt Bevin, the Legislature sent him a 378-page budget and tax bill — partly aimed at ending teacher strikes — that included a 6 percent tax on the gross receipts of companion animal veterinary services. HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, PURINA SEES HYDRA CARE AS DEHYDRATION SOLUTION You can lead a cat to water, but you can’t make her drink. Nestlé Purina PetCare believes that its new nutritional supplement, Hydra Care, is the answer for cats that don’t consume enough water, an issue that can lead to urinary problems and chronic renal disease.. The liver-flavored fluid has a higher viscosity than tap water, helping felines to overcome an anatomical limitation. TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. IFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
FREE DOWNLOAD: MERCK VETERINARY MANUAL The Merck Veterinary Manual, a key reference guide for veterinary professionals around the world, is now available for free to everyone — the public included — through a mobile app. The updated, digitally enhanced app version can be downloaded to Apple devices at the App Store and to Android devices at Google Play. But beware: AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not. A NEW APPROACH TO SOLVING VETERINARY BURNOUT Enter Lean Thinking. Lean thinking arose from manufacturing companies. However, by focusing on engaging employees and turning to them for suggestions on improving company value, I saw the lean thinking approach’s potential to turn around poor job satisfaction and burnout in the veterinary field. I strove to apply the lean thinkingconcepts to
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an TV’S CRITTER FIXERS The series runs March 7 to April 11. It’s a tense moment at Critter Fixer Veterinary Hospital in Bonaire, Georgia, as Vernard L. Hodges, DVM, struggles to get a French bulldog puppy to breathe after a planned C-section. Earlier, Dr. Hodges and his business partner, Terrence Ferguson, DVM, did pregnancy checks on four alpacas andtreated a
TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. IFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
FREE DOWNLOAD: MERCK VETERINARY MANUAL The Merck Veterinary Manual, a key reference guide for veterinary professionals around the world, is now available for free to everyone — the public included — through a mobile app. The updated, digitally enhanced app version can be downloaded to Apple devices at the App Store and to Android devices at Google Play. But beware: AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not. A NEW APPROACH TO SOLVING VETERINARY BURNOUT Enter Lean Thinking. Lean thinking arose from manufacturing companies. However, by focusing on engaging employees and turning to them for suggestions on improving company value, I saw the lean thinking approach’s potential to turn around poor job satisfaction and burnout in the veterinary field. I strove to apply the lean thinkingconcepts to
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an TV’S CRITTER FIXERS The series runs March 7 to April 11. It’s a tense moment at Critter Fixer Veterinary Hospital in Bonaire, Georgia, as Vernard L. Hodges, DVM, struggles to get a French bulldog puppy to breathe after a planned C-section. Earlier, Dr. Hodges and his business partner, Terrence Ferguson, DVM, did pregnancy checks on four alpacas andtreated a
MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
A VIEW FROM THE CURB When Sam McCoy’s Shih Tzu, Sparky, developed a terrible cough, McCoy scheduled Sparky’s first curbside veterinary appointment at Healthy Pets of Westgate in Columbus, Ohio. “Sparky was freaking out. He doesn’t like to ride in the car. He gets really nervous,” McCoy said. “And then somebody in a mask came out to get him. THE EFFICIENT PRACTICE 1. Punctuality. Everyone needs to be punctual — in the door, on the floor and ready to work when the shift starts. When one person is late, a negative impact can extend throughout the day. Everyone, from clients and patients to the support team, suffers. Doctors needSIX GROWING ISSUES
Changes in how people viewed their pets and other animals. Additionally, six critical issues were highlighted in the KPMG report: Stagnant veterinary incomes. The economic impact of large numbers of women in the profession. Global demand for veterinary services. The delivery system’s inefficiencies. YOUR LOYAL FOLLOWERS Let’s look at three examples of loyalty incentives that don’t make sense for a veterinary practice. 1. Buy 7 Bags of Dog Food and Get 1 Free. The margin on pet food is lower than on services. Pet supply stores in your area probably offer a similar free-food promotion, and you will have a hard time doing it better.SAY NO TO NO-SHOWS
The vast majority of veterinary hospitals saw a reduction in the number of no-shows after a deposit policy was implemented, though some reported a problem with clients calling 10 minutes before the appointment and asking to rebook it. It’s critical that the practice decide how cancellations and rescheduled appointments affect thedeposit
SMALL DOOR VETERINARY RAISES $20 MILLION FOR EXPANSION A New York City veterinary clinic that charges a membership fee ranging from $8 to $89 a month has raised $20 million to finance the opening of 24 additional clinics by 2025. Small Door Veterinary is a 1-year-old concierge practice in Manhattan’s West Village that offers an around-the-clock telemedicine service and in-clinic featuressuch as
KENTUCKY APPROVES VETERINARY SERVICES TAX The Kentucky Legislature literally pulled a fast one last week. Locked in a battle between the Republican-controlled House and Senate and Republican Gov. Matt Bevin, the Legislature sent him a 378-page budget and tax bill — partly aimed at ending teacher strikes — that included a 6 percent tax on the gross receipts of companion animal veterinary services. HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, PURINA SEES HYDRA CARE AS DEHYDRATION SOLUTION You can lead a cat to water, but you can’t make her drink. Nestlé Purina PetCare believes that its new nutritional supplement, Hydra Care, is the answer for cats that don’t consume enough water, an issue that can lead to urinary problems and chronic renal disease.. The liver-flavored fluid has a higher viscosity than tap water, helping felines to overcome an anatomical limitation. TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. IFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
FREE DOWNLOAD: MERCK VETERINARY MANUAL The Merck Veterinary Manual, a key reference guide for veterinary professionals around the world, is now available for free to everyone — the public included — through a mobile app. The updated, digitally enhanced app version can be downloaded to Apple devices at the App Store and to Android devices at Google Play. But beware: AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not. A NEW APPROACH TO SOLVING VETERINARY BURNOUT Enter Lean Thinking. Lean thinking arose from manufacturing companies. However, by focusing on engaging employees and turning to them for suggestions on improving company value, I saw the lean thinking approach’s potential to turn around poor job satisfaction and burnout in the veterinary field. I strove to apply the lean thinkingconcepts to
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an TV’S CRITTER FIXERS The series runs March 7 to April 11. It’s a tense moment at Critter Fixer Veterinary Hospital in Bonaire, Georgia, as Vernard L. Hodges, DVM, struggles to get a French bulldog puppy to breathe after a planned C-section. Earlier, Dr. Hodges and his business partner, Terrence Ferguson, DVM, did pregnancy checks on four alpacas andtreated a
TODAY'S VETERINARY BUSINESS The Gift of Gab. A well-trained CSR team will confidently and knowledgeably engage clients. The return on investment is greaterefficiency.
WHAT ARE YOU BUYING EXACTLY? When you’re buying a portion of a practice, an equity purchase is the most common. When you buy the assets, you get all the equipment, inventory, furniture and goodwill. One of the most important aspects to understand when you buy a veterinary practice is whether you are getting the business’s assets or equity in the existing company. IFOUNTAIN REPORT
Fountain Report is a weekly subscription service provided by Antelligence and the North American Veterinary Community, publisher of Today’s Veterinary Business. Its comprehensive in-depth news and quantitative data have been guiding decision making for executives in the business of animal health since 2002. To subscribe, please email Chris Kelly at chris.kelly@antelligence.com. MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
FREE DOWNLOAD: MERCK VETERINARY MANUAL The Merck Veterinary Manual, a key reference guide for veterinary professionals around the world, is now available for free to everyone — the public included — through a mobile app. The updated, digitally enhanced app version can be downloaded to Apple devices at the App Store and to Android devices at Google Play. But beware: AAHA UPDATES ‘COMPENSATION AND BENEFITS’ GUIDE The American Animal Hospital Association has released the latest version of its benchmarking guide “Compensation and Benefits,” a detailed look at pay and perks for all members of the veterinary practice team. The findings in the ninth edition were based on surveys returned by more than 600 U.S. clinics — AAHA accredited or not. A NEW APPROACH TO SOLVING VETERINARY BURNOUT Enter Lean Thinking. Lean thinking arose from manufacturing companies. However, by focusing on engaging employees and turning to them for suggestions on improving company value, I saw the lean thinking approach’s potential to turn around poor job satisfaction and burnout in the veterinary field. I strove to apply the lean thinkingconcepts to
PRO ON PROSAL
THE BOTTOM LINE ON FLOORS A practice manager contacted me recently with a problem. Her hospital’s client areas had been renovated six months earlier, but the new floor emitted a pervasive odor. She wanted to know what to do. I knew the cause as soon as I saw the product specifications. On paper, the flooring was a fine material: an TV’S CRITTER FIXERS The series runs March 7 to April 11. It’s a tense moment at Critter Fixer Veterinary Hospital in Bonaire, Georgia, as Vernard L. Hodges, DVM, struggles to get a French bulldog puppy to breathe after a planned C-section. Earlier, Dr. Hodges and his business partner, Terrence Ferguson, DVM, did pregnancy checks on four alpacas andtreated a
MERCK TO PURCHASE VIRBAC’S SENTINEL LINE The $400 million deal adds Flavor Tabs and Spectrum to a Merck parasiticide catalog that already includes Bravecto. Written by Today's Veterinary Business in May 2020. U.S. sales of Sentinel Flavor Tabs and Sentinel Spectrum totaled $70 million in 2019. Virbac Corp. has agreed to sell two popular parasiticides to Merck Animal Healthfor $400
A VIEW FROM THE CURB When Sam McCoy’s Shih Tzu, Sparky, developed a terrible cough, McCoy scheduled Sparky’s first curbside veterinary appointment at Healthy Pets of Westgate in Columbus, Ohio. “Sparky was freaking out. He doesn’t like to ride in the car. He gets really nervous,” McCoy said. “And then somebody in a mask came out to get him. THE EFFICIENT PRACTICE 1. Punctuality. Everyone needs to be punctual — in the door, on the floor and ready to work when the shift starts. When one person is late, a negative impact can extend throughout the day. Everyone, from clients and patients to the support team, suffers. Doctors needSIX GROWING ISSUES
Changes in how people viewed their pets and other animals. Additionally, six critical issues were highlighted in the KPMG report: Stagnant veterinary incomes. The economic impact of large numbers of women in the profession. Global demand for veterinary services. The delivery system’s inefficiencies. YOUR LOYAL FOLLOWERS Let’s look at three examples of loyalty incentives that don’t make sense for a veterinary practice. 1. Buy 7 Bags of Dog Food and Get 1 Free. The margin on pet food is lower than on services. Pet supply stores in your area probably offer a similar free-food promotion, and you will have a hard time doing it better.SAY NO TO NO-SHOWS
The vast majority of veterinary hospitals saw a reduction in the number of no-shows after a deposit policy was implemented, though some reported a problem with clients calling 10 minutes before the appointment and asking to rebook it. It’s critical that the practice decide how cancellations and rescheduled appointments affect thedeposit
SMALL DOOR VETERINARY RAISES $20 MILLION FOR EXPANSION A New York City veterinary clinic that charges a membership fee ranging from $8 to $89 a month has raised $20 million to finance the opening of 24 additional clinics by 2025. Small Door Veterinary is a 1-year-old concierge practice in Manhattan’s West Village that offers an around-the-clock telemedicine service and in-clinic featuressuch as
KENTUCKY APPROVES VETERINARY SERVICES TAX The Kentucky Legislature literally pulled a fast one last week. Locked in a battle between the Republican-controlled House and Senate and Republican Gov. Matt Bevin, the Legislature sent him a 378-page budget and tax bill — partly aimed at ending teacher strikes — that included a 6 percent tax on the gross receipts of companion animal veterinary services. HILL’S TAKES OWNERSHIP OF VETRAX MONITOR AgLogica Holdings Inc. has transferred its interest in the Vetrax wearable sensor to partner Hill’s Pet Nutrition Inc. Hill’s, which has worked with AgLogica on the device’s development for three years, announced the acquisition Oct. 10. Financial terms were not announced. Worn on a dog’s collar, Vetrax measures a number of behaviors, such as shaking, PURINA SEES HYDRA CARE AS DEHYDRATION SOLUTION You can lead a cat to water, but you can’t make her drink. Nestlé Purina PetCare believes that its new nutritional supplement, Hydra Care, is the answer for cats that don’t consume enough water, an issue that can lead to urinary problems and chronic renal disease.. The liver-flavored fluid has a higher viscosity than tap water, helping felines to overcome an anatomical limitation. Please enable cookies.PLEASE WAIT...
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