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SEELEVELHX.COM
UNDERSTAND YOUR MARKET AND COMPETITORS WITH MYSTERYSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. YOUR RESTAURANT CAN'T BE EVERYTHING TO EVERYONE Top 10 Menu Board Best Practices. To realize increased sales and a greater ROI in your restaurant, take these top menuboard design best practices from the 2019 Menuboard Survey Report into account. 1. Research. Conduct attitude and usage research to determine how customers perceive and use your menu. 2. IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
UNDERSTAND HOW TO USE MYSTERY SHOPPING AS PREDICTIVE ANALYTICS Predictive analytics will give you the likelihood of a certain trend happening while reports from a mystery shopping service can answer the “why” of changes in buying patterns. This is more in-depth as you get to understand what customers need and see things from their perspectives. 2. Improve inventory efficiency. THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
UNDERSTAND YOUR MARKET AND COMPETITORS WITH MYSTERYSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. YOUR RESTAURANT CAN'T BE EVERYTHING TO EVERYONE Top 10 Menu Board Best Practices. To realize increased sales and a greater ROI in your restaurant, take these top menuboard design best practices from the 2019 Menuboard Survey Report into account. 1. Research. Conduct attitude and usage research to determine how customers perceive and use your menu. 2. IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
UNDERSTAND HOW TO USE MYSTERY SHOPPING AS PREDICTIVE ANALYTICS Predictive analytics will give you the likelihood of a certain trend happening while reports from a mystery shopping service can answer the “why” of changes in buying patterns. This is more in-depth as you get to understand what customers need and see things from their perspectives. 2. Improve inventory efficiency. THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SOLUTIONS IN NORTH AMERICA From conducting consistent competitive analyses (monthly, quarterly or annually), you gain the appropriate context to formulate growth plans and business strategies. Stay ahead of your competition and get started with our mystery experiences solutions. Call 404-351-7888 or contact us online. beyond expert solutions mystery shopping. QSR MYSTERY SHOPPING SERVICES SeeLevel HX is the national authority for QSR mystery shopper services. We curate custom programs and also offer ongoing insights via our SeeLevel HX Annual Drive-Thru Study and now also the Food on Demand Study. SeeLevel HX is a partner to many leading QSR companies, helping them stay ahead of MYSTERY SHOPPING CLIENTS OUR CLIENTS. Learn how our experienced national team can help you navigate the challenges of today’s ever–changing B2B and B2C environments. We have industry leaders as direct clients and we partner with marketing research firms to help clients across the US learn what their customers are experiencing and how to keep themhappy.
RETAIL MYSTERY SHOPPING SERVICES RETAIL MYSTERY SHOPPING BENEFITS. 1. On-site mystery shoppers verify in-store customer experience. Evaluate the customer experience your business delivers with SeeLevel HX, the leading mystery shopping company in North America. Our guided retail secret shoppers can help you identify how your employees engage with customers on a day-to-daybasis.
COVID-19 & THE 2020 SEELEVEL HX ANNUAL DRIVE-THRU STUDY The 2020 SeeLevel HX Annual Drive-Thru Study highlights the drive-thru performances of ten quick-service restaurants. In addition, this annual benchmark study answers key questions regarding COVID-19 and its impact on the industry nationwide. Use these results to better strategize how your team will make important updates to stay compliantand
IDENTIFY THE CUSTOMER JOURNEY WITH MYSTERY Customer loyalty measures feelings, recollections, perceptions and motivations that determine a consumer’s decision in avoiding or engaging with a brand. Mystery shopping measures what actually happened. The questions are objective and involve observations, not opinions. You can use it to focus on a particular area of the customerjourney or
SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! MYSTERY SHOPPING MARKET RESEARCH FOR BETTER CUSTOMER Benefits of Mystery Shopping. According to a survey, 75% of companies interviewed want to differentiate their business from competitors in terms of customer service. Improving customer experience is the top priority of more than 90% of companies surveyed by the Mystery Shopping Providers Association of North America. MENUBOARDS: MYSTERIOUS NO MORE The menuboard is the number one sales tool for QSRs and Fast Casual restaurants. Research shows that 56% of customers can be influenced by it, and 74% say that an easy-to-read menuboard is their top MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. MANAGE YOUR MYSTERY SHOPPING PROGRAM AS A With our client portal, you can easily manage your mystery shopping program with SeeLevel HX, the leading mystery shopping company inNorth America.
BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! MYSTERY SHOPPER RESOURCES DURING THE CORONAVIRUS (COVID-19). DOMINO'S PIZZA. CNBC reported that Domino’s Pizza expects to hire 10,000 new workers for full-time and part-time positions. They are looking for delivery drivers, pizza makers, customer service representatives, managers and licensed truck drivers for its supply chain centers. The need will vary based on individual stores. 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. CONTACT A SEELEVEL HX MYSTERY SHOPPING SCHEDULER Find the right SeeLevel HX mystery shopping scheduler to contact anytime of day, any day of the week! We are ready to assist youhowever we can.
IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. MANAGE YOUR MYSTERY SHOPPING PROGRAM AS A With our client portal, you can easily manage your mystery shopping program with SeeLevel HX, the leading mystery shopping company inNorth America.
BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! MYSTERY SHOPPER RESOURCES DURING THE CORONAVIRUS (COVID-19). DOMINO'S PIZZA. CNBC reported that Domino’s Pizza expects to hire 10,000 new workers for full-time and part-time positions. They are looking for delivery drivers, pizza makers, customer service representatives, managers and licensed truck drivers for its supply chain centers. The need will vary based on individual stores. 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. CONTACT A SEELEVEL HX MYSTERY SHOPPING SCHEDULER Find the right SeeLevel HX mystery shopping scheduler to contact anytime of day, any day of the week! We are ready to assist youhowever we can.
IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
MYSTERY SHOPPING SOLUTIONS IN NORTH AMERICA From conducting consistent competitive analyses (monthly, quarterly or annually), you gain the appropriate context to formulate growth plans and business strategies. Stay ahead of your competition and get started with our mystery experiences solutions. Call 404-351-7888 or contact us online. beyond expert solutions mystery shopping. COVID-19 & THE 2020 SEELEVEL HX ANNUAL DRIVE-THRU STUDY The 2020 SeeLevel HX Annual Drive-Thru Study highlights the drive-thru performances of ten quick-service restaurants. In addition, this annual benchmark study answers key questions regarding COVID-19 and its impact on the industry nationwide. Use these results to better strategize how your team will make important updates to stay compliantand
CONTACT SEELEVEL HX
Let's talk about the power of human experience data through mystery shopping. Contact SeeLevel HX today and see how our company deliversdata you need.
CORONAVIRUS SUPPORT FOR BRANDS Fill out the form below or email info@seelevelhx.com for more information. At SeeLevel HX, we’re here to support brands in all industries as they make shifts in their everyday operations to respond to the impact of coronavirus (COVID-19). And with 792,000 mystery shoppers nationwide in our database, rest assured, we have people forthat.
MYSTERY SHOP REPORTS A mystery shopping report is vitally important to empowering management with information for course correction to drive location performance. SeeLevel HX focuses on 3 critical areas on page one: Cleanliness, Simplicity and Actionable Information.Managers can quickly view information on the first page and know exactly what is happening at any of their locations. CONTACT A SEELEVEL HX MYSTERY SHOPPING SCHEDULER Find the right SeeLevel HX mystery shopping scheduler to contact anytime of day, any day of the week! We are ready to assist youhowever we can.
5 TIPS FOR A SUCCESSFUL MYSTERY SHOPPING PROGRAM Many companies are now aware of the importance of customer experience for growing their brand. They’ve recognized the advantages of conducting a mystery shopping program in brand auditing, resulting in an increased demand for mystery shopping services. WHAT IS MYSTERY SHOPPING AND WHY IS IT IMPORTANT? Such evaulations can entail customer satisfaction surveys and mystery shopping programs.Mystery shopping is a method where the store hires someone to pretend to be a customer, in order to assess how the employees, accommodate shoppers.Employees are supposed to build rapport and eventually convince shoppers to make a purchase. MYSTERY SHOPPING MARKET RESEARCH FOR BETTER CUSTOMER Benefits of Mystery Shopping. According to a survey, 75% of companies interviewed want to differentiate their business from competitors in terms of customer service. Improving customer experience is the top priority of more than 90% of companies surveyed by the Mystery Shopping Providers Association of North America. THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
COVID-19 & THE 2020 SEELEVEL HX ANNUAL DRIVE-THRU STUDY The 2020 SeeLevel HX Annual Drive-Thru Study highlights the drive-thru performances of ten quick-service restaurants. In addition, this annual benchmark study answers key questions regarding COVID-19 and its impact on the industry nationwide. Use these results to better strategize how your team will make important updates to stay compliantand
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and MYSTERY SHOPPER RESOURCES DURING THE CORONAVIRUS (COVID-19). DOMINO'S PIZZA. CNBC reported that Domino’s Pizza expects to hire 10,000 new workers for full-time and part-time positions. They are looking for delivery drivers, pizza makers, customer service representatives, managers and licensed truck drivers for its supply chain centers. The need will vary based on individual stores. CONTACT A SEELEVEL HX MYSTERY SHOPPING SCHEDULER Find the right SeeLevel HX mystery shopping scheduler to contact anytime of day, any day of the week! We are ready to assist youhowever we can.
5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
COVID-19 & THE 2020 SEELEVEL HX ANNUAL DRIVE-THRU STUDY The 2020 SeeLevel HX Annual Drive-Thru Study highlights the drive-thru performances of ten quick-service restaurants. In addition, this annual benchmark study answers key questions regarding COVID-19 and its impact on the industry nationwide. Use these results to better strategize how your team will make important updates to stay compliantand
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and MYSTERY SHOPPER RESOURCES DURING THE CORONAVIRUS (COVID-19). DOMINO'S PIZZA. CNBC reported that Domino’s Pizza expects to hire 10,000 new workers for full-time and part-time positions. They are looking for delivery drivers, pizza makers, customer service representatives, managers and licensed truck drivers for its supply chain centers. The need will vary based on individual stores. CONTACT A SEELEVEL HX MYSTERY SHOPPING SCHEDULER Find the right SeeLevel HX mystery shopping scheduler to contact anytime of day, any day of the week! We are ready to assist youhowever we can.
5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. MYSTERY SHOPPING SOLUTIONS IN NORTH AMERICA From conducting consistent competitive analyses (monthly, quarterly or annually), you gain the appropriate context to formulate growth plans and business strategies. Stay ahead of your competition and get started with our mystery experiences solutions. Call 404-351-7888 or contact us online. beyond expert solutions mystery shopping. COVID-19 & THE 2020 SEELEVEL HX ANNUAL DRIVE-THRU STUDY The 2020 SeeLevel HX Annual Drive-Thru Study highlights the drive-thru performances of ten quick-service restaurants. In addition, this annual benchmark study answers key questions regarding COVID-19 and its impact on the industry nationwide. Use these results to better strategize how your team will make important updates to stay compliantand
CORONAVIRUS SUPPORT FOR BRANDS Fill out the form below or email info@seelevelhx.com for more information. At SeeLevel HX, we’re here to support brands in all industries as they make shifts in their everyday operations to respond to the impact of coronavirus (COVID-19). And with 792,000 mystery shoppers nationwide in our database, rest assured, we have people forthat.
CONTACT SEELEVEL HX
Let's talk about the power of human experience data through mystery shopping. Contact SeeLevel HX today and see how our company deliversdata you need.
MYSTERY SHOP REPORTS A mystery shopping report is vitally important to empowering management with information for course correction to drive location performance. SeeLevel HX focuses on 3 critical areas on page one: Cleanliness, Simplicity and Actionable Information.Managers can quickly view information on the first page and know exactly what is happening at any of their locations. CONTACT A SEELEVEL HX MYSTERY SHOPPING SCHEDULER Find the right SeeLevel HX mystery shopping scheduler to contact anytime of day, any day of the week! We are ready to assist youhowever we can.
5 TIPS FOR A SUCCESSFUL MYSTERY SHOPPING PROGRAM Many companies are now aware of the importance of customer experience for growing their brand. They’ve recognized the advantages of conducting a mystery shopping program in brand auditing, resulting in an increased demand for mystery shopping services. YOUR RESTAURANT CAN'T BE EVERYTHING TO EVERYONE Top 10 Menu Board Best Practices. To realize increased sales and a greater ROI in your restaurant, take these top menuboard design best practices from the 2019 Menuboard Survey Report into account. 1. Research. Conduct attitude and usage research to determine how customers perceive and use your menu. 2. MYSTERY SHOPPING MARKET RESEARCH FOR BETTER CUSTOMER Benefits of Mystery Shopping. According to a survey, 75% of companies interviewed want to differentiate their business from competitors in terms of customer service. Improving customer experience is the top priority of more than 90% of companies surveyed by the Mystery Shopping Providers Association of North America. THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
COVID-19 & THE 2020 SEELEVEL HX ANNUAL DRIVE-THRU STUDY The 2020 SeeLevel HX Annual Drive-Thru Study highlights the drive-thru performances of ten quick-service restaurants. In addition, this annual benchmark study answers key questions regarding COVID-19 and its impact on the industry nationwide. Use these results to better strategize how your team will make important updates to stay compliantand
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and MYSTERY SHOPPER RESOURCES DURING THE CORONAVIRUS (COVID-19). DOMINO'S PIZZA. CNBC reported that Domino’s Pizza expects to hire 10,000 new workers for full-time and part-time positions. They are looking for delivery drivers, pizza makers, customer service representatives, managers and licensed truck drivers for its supply chain centers. The need will vary based on individual stores. CONTACT A SEELEVEL HX MYSTERY SHOPPING SCHEDULER Find the right SeeLevel HX mystery shopping scheduler to contact anytime of day, any day of the week! We are ready to assist youhowever we can.
5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
COVID-19 & THE 2020 SEELEVEL HX ANNUAL DRIVE-THRU STUDY The 2020 SeeLevel HX Annual Drive-Thru Study highlights the drive-thru performances of ten quick-service restaurants. In addition, this annual benchmark study answers key questions regarding COVID-19 and its impact on the industry nationwide. Use these results to better strategize how your team will make important updates to stay compliantand
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and MYSTERY SHOPPER RESOURCES DURING THE CORONAVIRUS (COVID-19). DOMINO'S PIZZA. CNBC reported that Domino’s Pizza expects to hire 10,000 new workers for full-time and part-time positions. They are looking for delivery drivers, pizza makers, customer service representatives, managers and licensed truck drivers for its supply chain centers. The need will vary based on individual stores. CONTACT A SEELEVEL HX MYSTERY SHOPPING SCHEDULER Find the right SeeLevel HX mystery shopping scheduler to contact anytime of day, any day of the week! We are ready to assist youhowever we can.
5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. MYSTERY SHOPPING SOLUTIONS IN NORTH AMERICA From conducting consistent competitive analyses (monthly, quarterly or annually), you gain the appropriate context to formulate growth plans and business strategies. Stay ahead of your competition and get started with our mystery experiences solutions. Call 404-351-7888 or contact us online. beyond expert solutions mystery shopping. COVID-19 & THE 2020 SEELEVEL HX ANNUAL DRIVE-THRU STUDY The 2020 SeeLevel HX Annual Drive-Thru Study highlights the drive-thru performances of ten quick-service restaurants. In addition, this annual benchmark study answers key questions regarding COVID-19 and its impact on the industry nationwide. Use these results to better strategize how your team will make important updates to stay compliantand
CORONAVIRUS SUPPORT FOR BRANDS Fill out the form below or email info@seelevelhx.com for more information. At SeeLevel HX, we’re here to support brands in all industries as they make shifts in their everyday operations to respond to the impact of coronavirus (COVID-19). And with 792,000 mystery shoppers nationwide in our database, rest assured, we have people forthat.
CONTACT SEELEVEL HX
Let's talk about the power of human experience data through mystery shopping. Contact SeeLevel HX today and see how our company deliversdata you need.
MYSTERY SHOP REPORTS A mystery shopping report is vitally important to empowering management with information for course correction to drive location performance. SeeLevel HX focuses on 3 critical areas on page one: Cleanliness, Simplicity and Actionable Information.Managers can quickly view information on the first page and know exactly what is happening at any of their locations. CONTACT A SEELEVEL HX MYSTERY SHOPPING SCHEDULER Find the right SeeLevel HX mystery shopping scheduler to contact anytime of day, any day of the week! We are ready to assist youhowever we can.
5 TIPS FOR A SUCCESSFUL MYSTERY SHOPPING PROGRAM Many companies are now aware of the importance of customer experience for growing their brand. They’ve recognized the advantages of conducting a mystery shopping program in brand auditing, resulting in an increased demand for mystery shopping services. YOUR RESTAURANT CAN'T BE EVERYTHING TO EVERYONE Top 10 Menu Board Best Practices. To realize increased sales and a greater ROI in your restaurant, take these top menuboard design best practices from the 2019 Menuboard Survey Report into account. 1. Research. Conduct attitude and usage research to determine how customers perceive and use your menu. 2. MYSTERY SHOPPING MARKET RESEARCH FOR BETTER CUSTOMER Benefits of Mystery Shopping. According to a survey, 75% of companies interviewed want to differentiate their business from competitors in terms of customer service. Improving customer experience is the top priority of more than 90% of companies surveyed by the Mystery Shopping Providers Association of North America. THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. YOUR RESTAURANT CAN'T BE EVERYTHING TO EVERYONE Top 10 Menu Board Best Practices. To realize increased sales and a greater ROI in your restaurant, take these top menuboard design best practices from the 2019 Menuboard Survey Report into account. 1. Research. Conduct attitude and usage research to determine how customers perceive and use your menu. 2. UNDERSTAND YOUR MARKET AND COMPETITORS WITH MYSTERYSEE MORE ONSEELEVELHX.COM
IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. YOUR RESTAURANT CAN'T BE EVERYTHING TO EVERYONE Top 10 Menu Board Best Practices. To realize increased sales and a greater ROI in your restaurant, take these top menuboard design best practices from the 2019 Menuboard Survey Report into account. 1. Research. Conduct attitude and usage research to determine how customers perceive and use your menu. 2. UNDERSTAND YOUR MARKET AND COMPETITORS WITH MYSTERYSEE MORE ONSEELEVELHX.COM
IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SOLUTIONS IN NORTH AMERICA From conducting consistent competitive analyses (monthly, quarterly or annually), you gain the appropriate context to formulate growth plans and business strategies. Stay ahead of your competition and get started with our mystery experiences solutions. Call 404-351-7888 or contact us online. beyond expert solutions mystery shopping. MYSTERY SHOPPING CLIENTS OUR CLIENTS. Learn how our experienced national team can help you navigate the challenges of today’s ever–changing B2B and B2C environments. We have industry leaders as direct clients and we partner with marketing research firms to help clients across the US learn what their customers are experiencing and how to keep themhappy.
QSR MYSTERY SHOPPING SERVICES SeeLevel HX is the national authority for QSR mystery shopper services. We curate custom programs and also offer ongoing insights via our SeeLevel HX Annual Drive-Thru Study and now also the Food on Demand Study. SeeLevel HX is a partner to many leading QSR companies, helping them stay ahead of MARKET RESEARCH PROCESS SeeLevel HX has a proprietary research process that is flexible, adaptive and quite effective in analyzing customer experience data. Our methodology is guided by four simple steps, regardless of the kind of business processes our clients have, in order to bring you actionable insights to improve your customer service success. 1. SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and RETAIL MYSTERY SHOPPING SERVICES RETAIL MYSTERY SHOPPING BENEFITS. 1. On-site mystery shoppers verify in-store customer experience. Evaluate the customer experience your business delivers with SeeLevel HX, the leading mystery shopping company in North America. Our guided retail secret shoppers can help you identify how your employees engage with customers on a day-to-daybasis.
IDENTIFY THE CUSTOMER JOURNEY WITH MYSTERY Customer loyalty measures feelings, recollections, perceptions and motivations that determine a consumer’s decision in avoiding or engaging with a brand. Mystery shopping measures what actually happened. The questions are objective and involve observations, not opinions. You can use it to focus on a particular area of the customerjourney or
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! MYSTERY SHOPPING MARKET RESEARCH FOR BETTER CUSTOMER Benefits of Mystery Shopping. According to a survey, 75% of companies interviewed want to differentiate their business from competitors in terms of customer service. Improving customer experience is the top priority of more than 90% of companies surveyed by the Mystery Shopping Providers Association of North America. MENUBOARDS: MYSTERIOUS NO MORE The menuboard is the number one sales tool for QSRs and Fast Casual restaurants. Research shows that 56% of customers can be influenced by it, and 74% say that an easy-to-read menuboard is their top MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. YOUR RESTAURANT CAN'T BE EVERYTHING TO EVERYONE Top 10 Menu Board Best Practices. To realize increased sales and a greater ROI in your restaurant, take these top menuboard design best practices from the 2019 Menuboard Survey Report into account. 1. Research. Conduct attitude and usage research to determine how customers perceive and use your menu. 2. UNDERSTAND YOUR MARKET AND COMPETITORS WITH MYSTERYSEE MORE ONSEELEVELHX.COM
IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. YOUR RESTAURANT CAN'T BE EVERYTHING TO EVERYONE Top 10 Menu Board Best Practices. To realize increased sales and a greater ROI in your restaurant, take these top menuboard design best practices from the 2019 Menuboard Survey Report into account. 1. Research. Conduct attitude and usage research to determine how customers perceive and use your menu. 2. UNDERSTAND YOUR MARKET AND COMPETITORS WITH MYSTERYSEE MORE ONSEELEVELHX.COM
IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SOLUTIONS IN NORTH AMERICA From conducting consistent competitive analyses (monthly, quarterly or annually), you gain the appropriate context to formulate growth plans and business strategies. Stay ahead of your competition and get started with our mystery experiences solutions. Call 404-351-7888 or contact us online. beyond expert solutions mystery shopping. MYSTERY SHOPPING CLIENTS OUR CLIENTS. Learn how our experienced national team can help you navigate the challenges of today’s ever–changing B2B and B2C environments. We have industry leaders as direct clients and we partner with marketing research firms to help clients across the US learn what their customers are experiencing and how to keep themhappy.
QSR MYSTERY SHOPPING SERVICES SeeLevel HX is the national authority for QSR mystery shopper services. We curate custom programs and also offer ongoing insights via our SeeLevel HX Annual Drive-Thru Study and now also the Food on Demand Study. SeeLevel HX is a partner to many leading QSR companies, helping them stay ahead of MARKET RESEARCH PROCESS SeeLevel HX has a proprietary research process that is flexible, adaptive and quite effective in analyzing customer experience data. Our methodology is guided by four simple steps, regardless of the kind of business processes our clients have, in order to bring you actionable insights to improve your customer service success. 1. SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and RETAIL MYSTERY SHOPPING SERVICES RETAIL MYSTERY SHOPPING BENEFITS. 1. On-site mystery shoppers verify in-store customer experience. Evaluate the customer experience your business delivers with SeeLevel HX, the leading mystery shopping company in North America. Our guided retail secret shoppers can help you identify how your employees engage with customers on a day-to-daybasis.
IDENTIFY THE CUSTOMER JOURNEY WITH MYSTERY Customer loyalty measures feelings, recollections, perceptions and motivations that determine a consumer’s decision in avoiding or engaging with a brand. Mystery shopping measures what actually happened. The questions are objective and involve observations, not opinions. You can use it to focus on a particular area of the customerjourney or
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! MYSTERY SHOPPING MARKET RESEARCH FOR BETTER CUSTOMER Benefits of Mystery Shopping. According to a survey, 75% of companies interviewed want to differentiate their business from competitors in terms of customer service. Improving customer experience is the top priority of more than 90% of companies surveyed by the Mystery Shopping Providers Association of North America. MENUBOARDS: MYSTERIOUS NO MORE The menuboard is the number one sales tool for QSRs and Fast Casual restaurants. Research shows that 56% of customers can be influenced by it, and 74% say that an easy-to-read menuboard is their top MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. YOUR RESTAURANT CAN'T BE EVERYTHING TO EVERYONE Top 10 Menu Board Best Practices. To realize increased sales and a greater ROI in your restaurant, take these top menuboard design best practices from the 2019 Menuboard Survey Report into account. 1. Research. Conduct attitude and usage research to determine how customers perceive and use your menu. 2. UNDERSTAND YOUR MARKET AND COMPETITORS WITH MYSTERYSEE MORE ONSEELEVELHX.COM
IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ONSEELEVELHX.COM
WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. YOUR RESTAURANT CAN'T BE EVERYTHING TO EVERYONE Top 10 Menu Board Best Practices. To realize increased sales and a greater ROI in your restaurant, take these top menuboard design best practices from the 2019 Menuboard Survey Report into account. 1. Research. Conduct attitude and usage research to determine how customers perceive and use your menu. 2. UNDERSTAND YOUR MARKET AND COMPETITORS WITH MYSTERYSEE MORE ONSEELEVELHX.COM
IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SOLUTIONS IN NORTH AMERICA From conducting consistent competitive analyses (monthly, quarterly or annually), you gain the appropriate context to formulate growth plans and business strategies. Stay ahead of your competition and get started with our mystery experiences solutions. Call 404-351-7888 or contact us online. beyond expert solutions mystery shopping. MYSTERY SHOPPING CLIENTS OUR CLIENTS. Learn how our experienced national team can help you navigate the challenges of today’s ever–changing B2B and B2C environments. We have industry leaders as direct clients and we partner with marketing research firms to help clients across the US learn what their customers are experiencing and how to keep themhappy.
QSR MYSTERY SHOPPING SERVICES SeeLevel HX is the national authority for QSR mystery shopper services. We curate custom programs and also offer ongoing insights via our SeeLevel HX Annual Drive-Thru Study and now also the Food on Demand Study. SeeLevel HX is a partner to many leading QSR companies, helping them stay ahead of MARKET RESEARCH PROCESS SeeLevel HX has a proprietary research process that is flexible, adaptive and quite effective in analyzing customer experience data. Our methodology is guided by four simple steps, regardless of the kind of business processes our clients have, in order to bring you actionable insights to improve your customer service success. 1. SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and RETAIL MYSTERY SHOPPING SERVICES RETAIL MYSTERY SHOPPING BENEFITS. 1. On-site mystery shoppers verify in-store customer experience. Evaluate the customer experience your business delivers with SeeLevel HX, the leading mystery shopping company in North America. Our guided retail secret shoppers can help you identify how your employees engage with customers on a day-to-daybasis.
IDENTIFY THE CUSTOMER JOURNEY WITH MYSTERY Customer loyalty measures feelings, recollections, perceptions and motivations that determine a consumer’s decision in avoiding or engaging with a brand. Mystery shopping measures what actually happened. The questions are objective and involve observations, not opinions. You can use it to focus on a particular area of the customerjourney or
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! MYSTERY SHOPPING MARKET RESEARCH FOR BETTER CUSTOMER Benefits of Mystery Shopping. According to a survey, 75% of companies interviewed want to differentiate their business from competitors in terms of customer service. Improving customer experience is the top priority of more than 90% of companies surveyed by the Mystery Shopping Providers Association of North America. MENUBOARDS: MYSTERIOUS NO MORE The menuboard is the number one sales tool for QSRs and Fast Casual restaurants. Research shows that 56% of customers can be influenced by it, and 74% say that an easy-to-read menuboard is their top MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and 5 TIPS FOR A SUCCESSFUL MYSTERY SHOPPING PROGRAM Many companies are now aware of the importance of customer experience for growing their brand. They’ve recognized the advantages of conducting a mystery shopping program in brand auditing, resulting in an increased demand for mystery shopping services. 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ON SEELEVELHX.COMMAIL MYSTERY GAMESMYSTERY PACKAGES MAIL WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and 5 TIPS FOR A SUCCESSFUL MYSTERY SHOPPING PROGRAM Many companies are now aware of the importance of customer experience for growing their brand. They’ve recognized the advantages of conducting a mystery shopping program in brand auditing, resulting in an increased demand for mystery shopping services. 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ON SEELEVELHX.COMMAIL MYSTERY GAMESMYSTERY PACKAGES MAIL WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SOLUTIONS IN NORTH AMERICA From conducting consistent competitive analyses (monthly, quarterly or annually), you gain the appropriate context to formulate growth plans and business strategies. Stay ahead of your competition and get started with our mystery experiences solutions. Call 404-351-7888 or contact us online. beyond expert solutions mystery shopping. SEELEVEL HX'S MYSTERY SHOPPING STORY SeeLevel HX is the Customer Experience organization combining the expertise and execution of two leading business intelligence companies – Mystery Researchers and Beyond Hello.. With a combined corporate experience of more than 90 years in developing, executing and delivering custom business intelligence programs, our updated andrefreshed
CORONAVIRUS SUPPORT FOR BRANDS Fill out the form below or email info@seelevelhx.com for more information. At SeeLevel HX, we’re here to support brands in all industries as they make shifts in their everyday operations to respond to the impact of coronavirus (COVID-19). And with 792,000 mystery shoppers nationwide in our database, rest assured, we have people forthat.
IDENTIFY THE CUSTOMER JOURNEY WITH MYSTERY Customer loyalty measures feelings, recollections, perceptions and motivations that determine a consumer’s decision in avoiding or engaging with a brand. Mystery shopping measures what actually happened. The questions are objective and involve observations, not opinions. You can use it to focus on a particular area of the customerjourney or
CONTACT A SEELEVEL HX MYSTERY SHOPPING SCHEDULER Find the right SeeLevel HX mystery shopping scheduler to contact anytime of day, any day of the week! We are ready to assist youhowever we can.
BOOST CUSTOMER CONFIDENCE SeeLevel HX certified CoOperators will conduct audits at each of your brand’s locations and points of sale to evaluate key factors and regulations impacting customer confidence. Factors such as: • Social Distancing. • Floor Markings for Spacing. • Monitors for Maximum Number of Customers. • Established Entrances & Exits. MYSTERY SHOPPING MARKET RESEARCH FOR BETTER CUSTOMER Benefits of Mystery Shopping. According to a survey, 75% of companies interviewed want to differentiate their business from competitors in terms of customer service. Improving customer experience is the top priority of more than 90% of companies surveyed by the Mystery Shopping Providers Association of North America. THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your DOES DRIVE-THRU SPEED OF SERVICE MATTER ANYMORE? Yes, you read that correctly. According to the 2018 QSR Drive-Thru Study – a study conducted by SeeLevel HX in partnership with QSR Magazine for 18 years – consumers are becoming more concerned about service times, and are okay with a little longer wait time. In fact, the QSR with the slowest speed of service ranked second in the QSRstudy.
SHOPPER SCHEDULING
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MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and 5 TIPS FOR A SUCCESSFUL MYSTERY SHOPPING PROGRAM Many companies are now aware of the importance of customer experience for growing their brand. They’ve recognized the advantages of conducting a mystery shopping program in brand auditing, resulting in an increased demand for mystery shopping services. 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ON SEELEVELHX.COMMAIL MYSTERY GAMESMYSTERY PACKAGES MAIL WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SERVICE AND MARKET RESEARCH Align with your business objectives and target audiences with quality data offered by SeeLevel HX’s tailor-made market research programs. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. For your mystery shoppers, you can BECOME A MYSTERY SHOPPER WITH A LEADING SECRET SHOPPING WELCOME SEELEVEL HX MYSTERY SHOPPERS! Enjoy the new look and feel on the same shopper login page to stay up to date with the latest mystery shopping news and updates. Scroll down to the bottom of the page to log in. For any questions you may have, please call 404-666-7760 or email questions@seelevelhx.com. BECOME A SECRET SHOPPER WITH THE BEST MYSTERY SHOPPING COMPANY 3. Complete a customer experience survey. 4. Get paid for your approved feedback. Yes, it can be that easy. Upon signing up to be a secret shopper with leading mystery shopping company SeeLevel HX, you can easily access your shopper assignments through the Shopper Login tab on our homepage. As a secret shopper, we also ask that you stayvigilant.
REFER A MYSTERY SHOPPER WITH SEELEVEL HX & EARN MONEY! Refer a mystery shopper to any of our mystery shopper referral programs and earn money. Learn more about SeeLevel HX's referral programs and start earning! SEELEVEL HX MYSTERY SHOPPING COO & PARTNER DONNA GOODWIN Donna has been in the mystery shopping and auditing industry for nearly 16 years. She has done everything from manage execution to manage client contracts/relationships totaling over $5M. Donna has worked with clients in several sectors including retail, financial, automotive, QSR, and healthcare both in the US and Europe. Donna has a passion for delivering exceptional customer service and 5 TIPS FOR A SUCCESSFUL MYSTERY SHOPPING PROGRAM Many companies are now aware of the importance of customer experience for growing their brand. They’ve recognized the advantages of conducting a mystery shopping program in brand auditing, resulting in an increased demand for mystery shopping services. 5 ADVANTAGES OF USING MYSTERY SHOPPING FOR BUSINESSSEE MORE ON SEELEVELHX.COMMAIL MYSTERY GAMESMYSTERY PACKAGES MAIL WHAT IS A SECRET SHOPPER What Is a Secret Shopper? A mystery shopper or a secret shopper is a person chosen by a market research firm to pose as a casual shopper and measure the quality of service of a business. Their job is also to report on the customer’s interaction with the employees about products and services. Mystery shopping helps organizations and businesses gain more traction in the marketplace. IMPLEMENTING MYSTERY SHOPPING ON A FRANCHISE MODELSEE MORE ONSEELEVELHX.COM
THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your MYSTERY SHOPPING SOLUTIONS IN NORTH AMERICA From conducting consistent competitive analyses (monthly, quarterly or annually), you gain the appropriate context to formulate growth plans and business strategies. Stay ahead of your competition and get started with our mystery experiences solutions. Call 404-351-7888 or contact us online. beyond expert solutions mystery shopping. SEELEVEL HX'S MYSTERY SHOPPING STORY SeeLevel HX is the Customer Experience organization combining the expertise and execution of two leading business intelligence companies – Mystery Researchers and Beyond Hello.. With a combined corporate experience of more than 90 years in developing, executing and delivering custom business intelligence programs, our updated andrefreshed
CORONAVIRUS SUPPORT FOR BRANDS Fill out the form below or email info@seelevelhx.com for more information. At SeeLevel HX, we’re here to support brands in all industries as they make shifts in their everyday operations to respond to the impact of coronavirus (COVID-19). And with 792,000 mystery shoppers nationwide in our database, rest assured, we have people forthat.
IDENTIFY THE CUSTOMER JOURNEY WITH MYSTERY Customer loyalty measures feelings, recollections, perceptions and motivations that determine a consumer’s decision in avoiding or engaging with a brand. Mystery shopping measures what actually happened. The questions are objective and involve observations, not opinions. You can use it to focus on a particular area of the customerjourney or
CONTACT A SEELEVEL HX MYSTERY SHOPPING SCHEDULER Find the right SeeLevel HX mystery shopping scheduler to contact anytime of day, any day of the week! We are ready to assist youhowever we can.
BOOST CUSTOMER CONFIDENCE SeeLevel HX certified CoOperators will conduct audits at each of your brand’s locations and points of sale to evaluate key factors and regulations impacting customer confidence. Factors such as: • Social Distancing. • Floor Markings for Spacing. • Monitors for Maximum Number of Customers. • Established Entrances & Exits. MYSTERY SHOPPING MARKET RESEARCH FOR BETTER CUSTOMER Benefits of Mystery Shopping. According to a survey, 75% of companies interviewed want to differentiate their business from competitors in terms of customer service. Improving customer experience is the top priority of more than 90% of companies surveyed by the Mystery Shopping Providers Association of North America. THE SECRET SAUCE TO IMPROVE YOUR RESTAURANT'S DRIVE-THRU Here are a few tips for discovering the secret sauce to a drive-thru that performs. 1. Discover who you are as a brand. Many times, brands start feeling as though they have little to no control of what customers think of them, their online presence and/or how they compare to competitors. By asking and answering key questions regarding your DOES DRIVE-THRU SPEED OF SERVICE MATTER ANYMORE? Yes, you read that correctly. According to the 2018 QSR Drive-Thru Study – a study conducted by SeeLevel HX in partnership with QSR Magazine for 18 years – consumers are becoming more concerned about service times, and are okay with a little longer wait time. In fact, the QSR with the slowest speed of service ranked second in the QSRstudy.
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SEELEVEL HX – MYSTERY SHOPPING COMPANY AND MARKET RESEARCH AGENCY WE SEE BUSINESS AT THE LEVEL OF YOUR CUSTOMERS SO YOU CAN GENERATE STRONGER BRAND LOYALTY, ENHANCE YOUR CUSTOMER EXPERIENCE AND MAXIMIZE REVENUE. INTERESTED IN BECOMING A MYSTERY SHOPPER?SIGN UP »
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