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CLIENTELING: GIVE EVERY CUSTOMER THE VIP TREATMENT Using powerful machine learning to understand behaviour and purchase lifecycle, store associates can confidently recommend products and services to their customers at a time when they’re ready to buy. Virtual clienteling and appointments with remote payments allow advisors and store associates to connect with the customer at home. WHAT'S IN STORE? THE LATEST RETAIL NEWS & RESEARCH Understandably, the press has devoted many pages to the future of retail – experts from all parts of the industry have shared their opinions and proposed their solutions. What they all agree on is that, now more than ever, online and physical stores need to come together if retailers want to be in a solid position to deliver for theircustomers.
RETAILOS® – A POWERFUL SUITE OF APPS FOR STORE ASSOCIATES A powerful suite of apps. Our retail apps are designed to meet all of your business wants and needs, allowing you to reopen confidently and continue to operate safely with both your customers’ and store associates’ welfare at the heart of what you do, from virtual clienteling and contactless concierge services to flexible fulfilment. VIRTUAL CONSULTATIONS Offer your customers a tailor-made virtual consultation. Engage and inspire your customers at home with a truly tailored service, including a complete view of their purchase history, wish lists, preferences, communications and more. Give your store associates everything they need to deliver a personalised experience throughintegrated video
SAFE RETAIL
Virtual clienteling and appointments with remote payments so store associates can also work from home. Integrated video consultations with messaging and communications to allow store associates to connect with customers from home, so they can still enjoy a full range of services tailored to their profile. Real-time virtual productconsultations
LEGAL AND TERMS
Red Ant Digital Limited. Registered in England and Wales. Registered Offices: Red Ant, 11th Floor, 240 Blackfriars Road, London SE1 8NW. PHILANTHROPY 2020 IN NUMBERS 2020 was a challenging year for everyone – charities and community organisations in particular saw devastating reductions in the volunteer and fundraising activity they so desperately need to supportvulnerable people.
RUNNER – OFFER SAFE, UNINTERRUPTED SERVICE ON THE SHOP FLOOR Accelerate delivery & checkout times. GPS integration reduces delays in service by providing runners with dynamic instructions to deliver products to customers wherever they are, in-store or at the shop front. Customers can check out on the spot with a built-in barcode scanner, fully transactional mobile POS and options for printed ore-receipts.
RED ANT ASIA
We are a team of thirty people living in Shanghai. Our connections are international, but our roots are Chinese. In fact, our co-founder is the only team member who isn’t a national. More often than not, we are the client’s only team on the ground, and work as a partner, not a vendor. The Chinese online landscape is complicated, and DELIVERING SMARTER, SAFER RETAIL EXPERIENCES WITH RETAILOS®CLICK & COLLECTBEAUTYIN-STORE THEATREFOOTWEARJEWELLERYDIGITAL STORE PLATFORM If retailers can take the lessons learned from building relationships with customers virtually and apply them to store-based interactions, they can put themselves on track to offer customers the kind of choice they’re looking for – meeting the needs of those who are ready for a return to the store as well as those who feel safer shopping fromhome.
CLIENTELING: GIVE EVERY CUSTOMER THE VIP TREATMENT Using powerful machine learning to understand behaviour and purchase lifecycle, store associates can confidently recommend products and services to their customers at a time when they’re ready to buy. Virtual clienteling and appointments with remote payments allow advisors and store associates to connect with the customer at home. WHAT'S IN STORE? THE LATEST RETAIL NEWS & RESEARCH Understandably, the press has devoted many pages to the future of retail – experts from all parts of the industry have shared their opinions and proposed their solutions. What they all agree on is that, now more than ever, online and physical stores need to come together if retailers want to be in a solid position to deliver for theircustomers.
RETAILOS® – A POWERFUL SUITE OF APPS FOR STORE ASSOCIATES A powerful suite of apps. Our retail apps are designed to meet all of your business wants and needs, allowing you to reopen confidently and continue to operate safely with both your customers’ and store associates’ welfare at the heart of what you do, from virtual clienteling and contactless concierge services to flexible fulfilment. VIRTUAL CONSULTATIONS Offer your customers a tailor-made virtual consultation. Engage and inspire your customers at home with a truly tailored service, including a complete view of their purchase history, wish lists, preferences, communications and more. Give your store associates everything they need to deliver a personalised experience throughintegrated video
SAFE RETAIL
Virtual clienteling and appointments with remote payments so store associates can also work from home. Integrated video consultations with messaging and communications to allow store associates to connect with customers from home, so they can still enjoy a full range of services tailored to their profile. Real-time virtual productconsultations
LEGAL AND TERMS
Red Ant Digital Limited. Registered in England and Wales. Registered Offices: Red Ant, 11th Floor, 240 Blackfriars Road, London SE1 8NW. PHILANTHROPY 2020 IN NUMBERS 2020 was a challenging year for everyone – charities and community organisations in particular saw devastating reductions in the volunteer and fundraising activity they so desperately need to supportvulnerable people.
RUNNER – OFFER SAFE, UNINTERRUPTED SERVICE ON THE SHOP FLOOR Accelerate delivery & checkout times. GPS integration reduces delays in service by providing runners with dynamic instructions to deliver products to customers wherever they are, in-store or at the shop front. Customers can check out on the spot with a built-in barcode scanner, fully transactional mobile POS and options for printed ore-receipts.
RED ANT ASIA
We are a team of thirty people living in Shanghai. Our connections are international, but our roots are Chinese. In fact, our co-founder is the only team member who isn’t a national. More often than not, we are the client’s only team on the ground, and work as a partner, not a vendor. The Chinese online landscape is complicated, and WHAT'S IN STORE? THE LATEST RETAIL NEWS & RESEARCH Understandably, the press has devoted many pages to the future of retail – experts from all parts of the industry have shared their opinions and proposed their solutions. What they all agree on is that, now more than ever, online and physical stores need to come together if retailers want to be in a solid position to deliver for theircustomers.
ENERGISING IN-STORE RETAIL Energising retail. Red Ant has been delivering innovative technology for some of the world’s biggest retail and lifestyle brands for the past 20 years. Today, our mission is to create solutions that drive exceptional customer service, maximise sales and improve operationalperformance, with
ACTIONABLE ANALYTICS Drive performance with actionable intelligence. Give store associates and managers the knowledge they need to improve sales and meet business objectives with notifications that are automatically triggered under certain conditions or by customer events, including safe retail measures. Effectively benchmark performance, spot trendsand allocate
GLOW UP YOUR BEAUTY CONSULTATIONS WITH RETAILOS® Give your stores life with a platform built for beauty. RetailOS enables you to deliver a truly personalised, one-to-one clienteling service from a beauty consultant who knows the trends and - more importantly - the customer. All the information they need is at their fingertips, whether they're in-store or connecting with customers intheir own
POST-PANDEMIC CUSTOMER EXPERIENCE Ernst & Young reports that 48% of consumers globally believe post-vaccine life will be better than before the pandemic. According to Silvia Rindone, EY UK&I Retail Leader: 'As consumers look for a return to in-person engagement and the in-store shopping experience, retailers need to engage customers with store events and activities.They simply
SHOE SHOPPING, REMASTERED WITH RETAILOS Collect all your tools into a single platform designed for footwear. RetailOS enables you to deliver a safe, truly seamless shoe shopping service from a store associate who knows everything about your product range and – more importantly – the customer. All the information they need is at their fingertips, whether they're providing in-storeASSISTED SALES
Order online in-store & check out seamlessly. Maximise stock performance and save the sale with a direct channel to order out-of-stock items from your website with transactions attributed to the store and associate. Manage queues and allow customers to check out wherever they are in store with a mobile POS that supports mixedcart transactions.
CLICK & COLLECT
HALFORDS. “We’re always looking for new ways to enhance the shopping experience for our customers, whether it is in-store or online. The click & collect pilot in our Leamington Spa store is a world first, and an innovative step towards providing a fully-connected retail experience for our customers.”. SELLSMART MACHINE LEARNING Through in-depth understanding of customer lifecycles and purchase events such as birthdays and anniversaries, SellSmart automatically identifies revenue opportunities so you can engage with customers at a time when they’re ready to buy. Receive instant notifications when an opportunity is identified, with options to snooze or reject CONTACT - REDANT.COM Shanghai. 3F, No. 8 Building, 622 Huai Hai Middle Road, Shanghai 200020. 上海市淮海中路622弄8号3楼 邮编:200020 +86 21 33688771 | enquiries@redant.com DELIVERING SMARTER, SAFER RETAIL EXPERIENCES WITH RETAILOS®CLICK & COLLECTBEAUTYIN-STORE THEATREFOOTWEARJEWELLERYDIGITAL STORE PLATFORM If retailers can take the lessons learned from building relationships with customers virtually and apply them to store-based interactions, they can put themselves on track to offer customers the kind of choice they’re looking for – meeting the needs of those who are ready for a return to the store as well as those who feel safer shopping fromhome.
CLIENTELING: GIVE EVERY CUSTOMER THE VIP TREATMENT Using powerful machine learning to understand behaviour and purchase lifecycle, store associates can confidently recommend products and services to their customers at a time when they’re ready to buy. Virtual clienteling and appointments with remote payments allow advisors and store associates to connect with the customer at home. WHAT'S IN STORE? THE LATEST RETAIL NEWS & RESEARCH Understandably, the press has devoted many pages to the future of retail – experts from all parts of the industry have shared their opinions and proposed their solutions. What they all agree on is that, now more than ever, online and physical stores need to come together if retailers want to be in a solid position to deliver for theircustomers.
RETAILOS® – A POWERFUL SUITE OF APPS FOR STORE ASSOCIATES A powerful suite of apps. Our retail apps are designed to meet all of your business wants and needs, allowing you to reopen confidently and continue to operate safely with both your customers’ and store associates’ welfare at the heart of what you do, from virtual clienteling and contactless concierge services to flexible fulfilment. VIRTUAL CONSULTATIONS Offer your customers a tailor-made virtual consultation. Engage and inspire your customers at home with a truly tailored service, including a complete view of their purchase history, wish lists, preferences, communications and more. Give your store associates everything they need to deliver a personalised experience throughintegrated video
SAFE RETAIL
Virtual clienteling and appointments with remote payments so store associates can also work from home. Integrated video consultations with messaging and communications to allow store associates to connect with customers from home, so they can still enjoy a full range of services tailored to their profile. Real-time virtual productconsultations
LEGAL AND TERMS
Red Ant Digital Limited. Registered in England and Wales. Registered Offices: Red Ant, 11th Floor, 240 Blackfriars Road, London SE1 8NW. PHILANTHROPY 2020 IN NUMBERS 2020 was a challenging year for everyone – charities and community organisations in particular saw devastating reductions in the volunteer and fundraising activity they so desperately need to supportvulnerable people.
RUNNER – OFFER SAFE, UNINTERRUPTED SERVICE ON THE SHOP FLOOR Accelerate delivery & checkout times. GPS integration reduces delays in service by providing runners with dynamic instructions to deliver products to customers wherever they are, in-store or at the shop front. Customers can check out on the spot with a built-in barcode scanner, fully transactional mobile POS and options for printed ore-receipts.
RED ANT ASIA
We are a team of thirty people living in Shanghai. Our connections are international, but our roots are Chinese. In fact, our co-founder is the only team member who isn’t a national. More often than not, we are the client’s only team on the ground, and work as a partner, not a vendor. The Chinese online landscape is complicated, and DELIVERING SMARTER, SAFER RETAIL EXPERIENCES WITH RETAILOS®CLICK & COLLECTBEAUTYIN-STORE THEATREFOOTWEARJEWELLERYDIGITAL STORE PLATFORM If retailers can take the lessons learned from building relationships with customers virtually and apply them to store-based interactions, they can put themselves on track to offer customers the kind of choice they’re looking for – meeting the needs of those who are ready for a return to the store as well as those who feel safer shopping fromhome.
CLIENTELING: GIVE EVERY CUSTOMER THE VIP TREATMENT Using powerful machine learning to understand behaviour and purchase lifecycle, store associates can confidently recommend products and services to their customers at a time when they’re ready to buy. Virtual clienteling and appointments with remote payments allow advisors and store associates to connect with the customer at home. WHAT'S IN STORE? THE LATEST RETAIL NEWS & RESEARCH Understandably, the press has devoted many pages to the future of retail – experts from all parts of the industry have shared their opinions and proposed their solutions. What they all agree on is that, now more than ever, online and physical stores need to come together if retailers want to be in a solid position to deliver for theircustomers.
RETAILOS® – A POWERFUL SUITE OF APPS FOR STORE ASSOCIATES A powerful suite of apps. Our retail apps are designed to meet all of your business wants and needs, allowing you to reopen confidently and continue to operate safely with both your customers’ and store associates’ welfare at the heart of what you do, from virtual clienteling and contactless concierge services to flexible fulfilment. VIRTUAL CONSULTATIONS Offer your customers a tailor-made virtual consultation. Engage and inspire your customers at home with a truly tailored service, including a complete view of their purchase history, wish lists, preferences, communications and more. Give your store associates everything they need to deliver a personalised experience throughintegrated video
SAFE RETAIL
Virtual clienteling and appointments with remote payments so store associates can also work from home. Integrated video consultations with messaging and communications to allow store associates to connect with customers from home, so they can still enjoy a full range of services tailored to their profile. Real-time virtual productconsultations
LEGAL AND TERMS
Red Ant Digital Limited. Registered in England and Wales. Registered Offices: Red Ant, 11th Floor, 240 Blackfriars Road, London SE1 8NW. PHILANTHROPY 2020 IN NUMBERS 2020 was a challenging year for everyone – charities and community organisations in particular saw devastating reductions in the volunteer and fundraising activity they so desperately need to supportvulnerable people.
RUNNER – OFFER SAFE, UNINTERRUPTED SERVICE ON THE SHOP FLOOR Accelerate delivery & checkout times. GPS integration reduces delays in service by providing runners with dynamic instructions to deliver products to customers wherever they are, in-store or at the shop front. Customers can check out on the spot with a built-in barcode scanner, fully transactional mobile POS and options for printed ore-receipts.
RED ANT ASIA
We are a team of thirty people living in Shanghai. Our connections are international, but our roots are Chinese. In fact, our co-founder is the only team member who isn’t a national. More often than not, we are the client’s only team on the ground, and work as a partner, not a vendor. The Chinese online landscape is complicated, and WHAT'S IN STORE? THE LATEST RETAIL NEWS & RESEARCH Understandably, the press has devoted many pages to the future of retail – experts from all parts of the industry have shared their opinions and proposed their solutions. What they all agree on is that, now more than ever, online and physical stores need to come together if retailers want to be in a solid position to deliver for theircustomers.
ENERGISING IN-STORE RETAIL Energising retail. Red Ant has been delivering innovative technology for some of the world’s biggest retail and lifestyle brands for the past 20 years. Today, our mission is to create solutions that drive exceptional customer service, maximise sales and improve operationalperformance, with
SHOE SHOPPING, REMASTERED WITH RETAILOS Collect all your tools into a single platform designed for footwear. RetailOS enables you to deliver a safe, truly seamless shoe shopping service from a store associate who knows everything about your product range and – more importantly – the customer. All the information they need is at their fingertips, whether they're providing in-store GLOW UP YOUR BEAUTY CONSULTATIONS WITH RETAILOS® Give your stores life with a platform built for beauty. RetailOS enables you to deliver a truly personalised, one-to-one clienteling service from a beauty consultant who knows the trends and - more importantly - the customer. All the information they need is at their fingertips, whether they're in-store or connecting with customers intheir own
ASSISTED SALES
Order online in-store & check out seamlessly. Maximise stock performance and save the sale with a direct channel to order out-of-stock items from your website with transactions attributed to the store and associate. Manage queues and allow customers to check out wherever they are in store with a mobile POS that supports mixedcart transactions.
ACTIONABLE ANALYTICS Drive performance with actionable intelligence. Give store associates and managers the knowledge they need to improve sales and meet business objectives with notifications that are automatically triggered under certain conditions or by customer events, including safe retail measures. Effectively benchmark performance, spot trendsand allocate
CLICK & COLLECT
HALFORDS. “We’re always looking for new ways to enhance the shopping experience for our customers, whether it is in-store or online. The click & collect pilot in our Leamington Spa store is a world first, and an innovative step towards providing a fully-connected retail experience for our customers.”. SELLSMART MACHINE LEARNING Through in-depth understanding of customer lifecycles and purchase events such as birthdays and anniversaries, SellSmart automatically identifies revenue opportunities so you can engage with customers at a time when they’re ready to buy. Receive instant notifications when an opportunity is identified, with options to snooze or reject WOMEN IN TECH: SARAH FRISWELL, COO Background. After university, I worked as an Account Manager at a CRM house, which unlocked my love of organising projects and helping clients. I followed the client relationship ladder all the way to the digital landscape in Dubai where I ran the regional accounts for both IBM and Volvo, then returned to the UK in search of a company I could call home and develop within. CONTACT - REDANT.COM Shanghai. 3F, No. 8 Building, 622 Huai Hai Middle Road, Shanghai 200020. 上海市淮海中路622弄8号3楼 邮编:200020 +86 21 33688771 | enquiries@redant.com DELIVERING SMARTER, SAFER RETAIL EXPERIENCES WITH RETAILOS®CLICK & COLLECTBEAUTYIN-STORE THEATREFOOTWEARJEWELLERYDIGITAL STORE PLATFORM If retailers can take the lessons learned from building relationships with customers virtually and apply them to store-based interactions, they can put themselves on track to offer customers the kind of choice they’re looking for – meeting the needs of those who are ready for a return to the store as well as those who feel safer shopping fromhome.
CLIENTELING: GIVE EVERY CUSTOMER THE VIP TREATMENT Using powerful machine learning to understand behaviour and purchase lifecycle, store associates can confidently recommend products and services to their customers at a time when they’re ready to buy. Virtual clienteling and appointments with remote payments allow advisors and store associates to connect with the customer at home. WHAT'S IN STORE? THE LATEST RETAIL NEWS & RESEARCH Understandably, the press has devoted many pages to the future of retail – experts from all parts of the industry have shared their opinions and proposed their solutions. What they all agree on is that, now more than ever, online and physical stores need to come together if retailers want to be in a solid position to deliver for theircustomers.
RETAILOS® – A POWERFUL SUITE OF APPS FOR STORE ASSOCIATES A powerful suite of apps. Our retail apps are designed to meet all of your business wants and needs, allowing you to reopen confidently and continue to operate safely with both your customers’ and store associates’ welfare at the heart of what you do, from virtual clienteling and contactless concierge services to flexible fulfilment. VIRTUAL CONSULTATIONS Offer your customers a tailor-made virtual consultation. Engage and inspire your customers at home with a truly tailored service, including a complete view of their purchase history, wish lists, preferences, communications and more. Give your store associates everything they need to deliver a personalised experience throughintegrated video
SAFE RETAIL
Virtual clienteling and appointments with remote payments so store associates can also work from home. Integrated video consultations with messaging and communications to allow store associates to connect with customers from home, so they can still enjoy a full range of services tailored to their profile. Real-time virtual productconsultations
LEGAL AND TERMS
Red Ant Digital Limited. Registered in England and Wales. Registered Offices: Red Ant, 11th Floor, 240 Blackfriars Road, London SE1 8NW. PHILANTHROPY 2020 IN NUMBERS 2020 was a challenging year for everyone – charities and community organisations in particular saw devastating reductions in the volunteer and fundraising activity they so desperately need to supportvulnerable people.
RUNNER – OFFER SAFE, UNINTERRUPTED SERVICE ON THE SHOP FLOOR Accelerate delivery & checkout times. GPS integration reduces delays in service by providing runners with dynamic instructions to deliver products to customers wherever they are, in-store or at the shop front. Customers can check out on the spot with a built-in barcode scanner, fully transactional mobile POS and options for printed ore-receipts.
RED ANT ASIA
We are a team of thirty people living in Shanghai. Our connections are international, but our roots are Chinese. In fact, our co-founder is the only team member who isn’t a national. More often than not, we are the client’s only team on the ground, and work as a partner, not a vendor. The Chinese online landscape is complicated, and DELIVERING SMARTER, SAFER RETAIL EXPERIENCES WITH RETAILOS®CLICK & COLLECTBEAUTYIN-STORE THEATREFOOTWEARJEWELLERYDIGITAL STORE PLATFORM If retailers can take the lessons learned from building relationships with customers virtually and apply them to store-based interactions, they can put themselves on track to offer customers the kind of choice they’re looking for – meeting the needs of those who are ready for a return to the store as well as those who feel safer shopping fromhome.
CLIENTELING: GIVE EVERY CUSTOMER THE VIP TREATMENT Using powerful machine learning to understand behaviour and purchase lifecycle, store associates can confidently recommend products and services to their customers at a time when they’re ready to buy. Virtual clienteling and appointments with remote payments allow advisors and store associates to connect with the customer at home. WHAT'S IN STORE? THE LATEST RETAIL NEWS & RESEARCH Understandably, the press has devoted many pages to the future of retail – experts from all parts of the industry have shared their opinions and proposed their solutions. What they all agree on is that, now more than ever, online and physical stores need to come together if retailers want to be in a solid position to deliver for theircustomers.
RETAILOS® – A POWERFUL SUITE OF APPS FOR STORE ASSOCIATES A powerful suite of apps. Our retail apps are designed to meet all of your business wants and needs, allowing you to reopen confidently and continue to operate safely with both your customers’ and store associates’ welfare at the heart of what you do, from virtual clienteling and contactless concierge services to flexible fulfilment. VIRTUAL CONSULTATIONS Offer your customers a tailor-made virtual consultation. Engage and inspire your customers at home with a truly tailored service, including a complete view of their purchase history, wish lists, preferences, communications and more. Give your store associates everything they need to deliver a personalised experience throughintegrated video
SAFE RETAIL
Virtual clienteling and appointments with remote payments so store associates can also work from home. Integrated video consultations with messaging and communications to allow store associates to connect with customers from home, so they can still enjoy a full range of services tailored to their profile. Real-time virtual productconsultations
LEGAL AND TERMS
Red Ant Digital Limited. Registered in England and Wales. Registered Offices: Red Ant, 11th Floor, 240 Blackfriars Road, London SE1 8NW. PHILANTHROPY 2020 IN NUMBERS 2020 was a challenging year for everyone – charities and community organisations in particular saw devastating reductions in the volunteer and fundraising activity they so desperately need to supportvulnerable people.
RUNNER – OFFER SAFE, UNINTERRUPTED SERVICE ON THE SHOP FLOOR Accelerate delivery & checkout times. GPS integration reduces delays in service by providing runners with dynamic instructions to deliver products to customers wherever they are, in-store or at the shop front. Customers can check out on the spot with a built-in barcode scanner, fully transactional mobile POS and options for printed ore-receipts.
RED ANT ASIA
We are a team of thirty people living in Shanghai. Our connections are international, but our roots are Chinese. In fact, our co-founder is the only team member who isn’t a national. More often than not, we are the client’s only team on the ground, and work as a partner, not a vendor. The Chinese online landscape is complicated, and WHAT'S IN STORE? THE LATEST RETAIL NEWS & RESEARCH Understandably, the press has devoted many pages to the future of retail – experts from all parts of the industry have shared their opinions and proposed their solutions. What they all agree on is that, now more than ever, online and physical stores need to come together if retailers want to be in a solid position to deliver for theircustomers.
ENERGISING IN-STORE RETAIL Energising retail. Red Ant has been delivering innovative technology for some of the world’s biggest retail and lifestyle brands for the past 20 years. Today, our mission is to create solutions that drive exceptional customer service, maximise sales and improve operationalperformance, with
GLOW UP YOUR BEAUTY CONSULTATIONS WITH RETAILOS® Give your stores life with a platform built for beauty. RetailOS enables you to deliver a truly personalised, one-to-one clienteling service from a beauty consultant who knows the trends and - more importantly - the customer. All the information they need is at their fingertips, whether they're in-store or connecting with customers intheir own
SHOE SHOPPING, REMASTERED WITH RETAILOS Collect all your tools into a single platform designed for footwear. RetailOS enables you to deliver a safe, truly seamless shoe shopping service from a store associate who knows everything about your product range and – more importantly – the customer. All the information they need is at their fingertips, whether they're providing in-storeASSISTED SALES
Order online in-store & check out seamlessly. Maximise stock performance and save the sale with a direct channel to order out-of-stock items from your website with transactions attributed to the store and associate. Manage queues and allow customers to check out wherever they are in store with a mobile POS that supports mixedcart transactions.
ACTIONABLE ANALYTICS Drive performance with actionable intelligence. Give store associates and managers the knowledge they need to improve sales and meet business objectives with notifications that are automatically triggered under certain conditions or by customer events, including safe retail measures. Effectively benchmark performance, spot trendsand allocate
CLICK & COLLECT
HALFORDS. “We’re always looking for new ways to enhance the shopping experience for our customers, whether it is in-store or online. The click & collect pilot in our Leamington Spa store is a world first, and an innovative step towards providing a fully-connected retail experience for our customers.”. SELLSMART MACHINE LEARNING Through in-depth understanding of customer lifecycles and purchase events such as birthdays and anniversaries, SellSmart automatically identifies revenue opportunities so you can engage with customers at a time when they’re ready to buy. Receive instant notifications when an opportunity is identified, with options to snooze or reject WOMEN IN TECH: SARAH FRISWELL, COO One piece of advice for women in tech. STEM skills matter and we should be encouraging young women to embrace them, but it’s also important to remember that the tech industry needs lots of other skills at the table to run a successful team. My main piece of advice would be don’t be put off by not being technical - having aninquisitive mind
CONTACT - REDANT.COM Shanghai. 3F, No. 8 Building, 622 Huai Hai Middle Road, Shanghai 200020. 上海市淮海中路622弄8号3楼 邮编:200020 +86 21 33688771 | enquiries@redant.com CLIENTELING: GIVE EVERY CUSTOMER THE VIP TREATMENT Using powerful machine learning to understand behaviour and purchase lifecycle, store associates can confidently recommend products and services to their customers at a time when they’re ready to buy. Virtual clienteling and appointments with remote payments allow advisors and store associates to connect with the customer at home. WHAT'S IN STORE? THE LATEST RETAIL NEWS & RESEARCH Understandably, the press has devoted many pages to the future of retail – experts from all parts of the industry have shared their opinions and proposed their solutions. What they all agree on is that, now more than ever, online and physical stores need to come together if retailers want to be in a solid position to deliver for theircustomers.
RETAILOS® – A POWERFUL SUITE OF APPS FOR STORE ASSOCIATES A powerful suite of apps. Our retail apps are designed to meet all of your business wants and needs, allowing you to reopen confidently and continue to operate safely with both your customers’ and store associates’ welfare at the heart of what you do, from virtual clienteling and contactless concierge services to flexible fulfilment.SAFE RETAIL
Virtual clienteling and appointments with remote payments so store associates can also work from home. Integrated video consultations with messaging and communications to allow store associates to connect with customers from home, so they can still enjoy a full range of services tailored to their profile. Real-time virtual productconsultations
LEGAL AND TERMS
Red Ant Digital Limited. Registered in England and Wales. Registered Offices: Red Ant, 11th Floor, 240 Blackfriars Road, London SE1 8NW. ACTIONABLE ANALYTICS Drive performance with actionable intelligence. Give store associates and managers the knowledge they need to improve sales and meet business objectives with notifications that are automatically triggered under certain conditions or by customer events, including safe retail measures. Effectively benchmark performance, spot trendsand allocate
CLICK & COLLECT
HALFORDS. “We’re always looking for new ways to enhance the shopping experience for our customers, whether it is in-store or online. The click & collect pilot in our Leamington Spa store is a world first, and an innovative step towards providing a fully-connected retail experience for our customers.”.ASSISTED SALES
Order online in-store & check out seamlessly. Maximise stock performance and save the sale with a direct channel to order out-of-stock items from your website with transactions attributed to the store and associate. Manage queues and allow customers to check out wherever they are in store with a mobile POS that supports mixedcart transactions.
VIRTUAL CONSULTATIONS Offer your customers a tailor-made virtual consultation. Engage and inspire your customers at home with a truly tailored service, including a complete view of their purchase history, wish lists, preferences, communications and more. Give your store associates everything they need to deliver a personalised experience throughintegrated video
SELLSMART MACHINE LEARNING Through in-depth understanding of customer lifecycles and purchase events such as birthdays and anniversaries, SellSmart automatically identifies revenue opportunities so you can engage with customers at a time when they’re ready to buy. Receive instant notifications when an opportunity is identified, with options to snooze or reject CLIENTELING: GIVE EVERY CUSTOMER THE VIP TREATMENT Using powerful machine learning to understand behaviour and purchase lifecycle, store associates can confidently recommend products and services to their customers at a time when they’re ready to buy. Virtual clienteling and appointments with remote payments allow advisors and store associates to connect with the customer at home. WHAT'S IN STORE? THE LATEST RETAIL NEWS & RESEARCH Understandably, the press has devoted many pages to the future of retail – experts from all parts of the industry have shared their opinions and proposed their solutions. What they all agree on is that, now more than ever, online and physical stores need to come together if retailers want to be in a solid position to deliver for theircustomers.
RETAILOS® – A POWERFUL SUITE OF APPS FOR STORE ASSOCIATES A powerful suite of apps. Our retail apps are designed to meet all of your business wants and needs, allowing you to reopen confidently and continue to operate safely with both your customers’ and store associates’ welfare at the heart of what you do, from virtual clienteling and contactless concierge services to flexible fulfilment.SAFE RETAIL
Virtual clienteling and appointments with remote payments so store associates can also work from home. Integrated video consultations with messaging and communications to allow store associates to connect with customers from home, so they can still enjoy a full range of services tailored to their profile. Real-time virtual productconsultations
LEGAL AND TERMS
Red Ant Digital Limited. Registered in England and Wales. Registered Offices: Red Ant, 11th Floor, 240 Blackfriars Road, London SE1 8NW. ACTIONABLE ANALYTICS Drive performance with actionable intelligence. Give store associates and managers the knowledge they need to improve sales and meet business objectives with notifications that are automatically triggered under certain conditions or by customer events, including safe retail measures. Effectively benchmark performance, spot trendsand allocate
CLICK & COLLECT
HALFORDS. “We’re always looking for new ways to enhance the shopping experience for our customers, whether it is in-store or online. The click & collect pilot in our Leamington Spa store is a world first, and an innovative step towards providing a fully-connected retail experience for our customers.”.ASSISTED SALES
Order online in-store & check out seamlessly. Maximise stock performance and save the sale with a direct channel to order out-of-stock items from your website with transactions attributed to the store and associate. Manage queues and allow customers to check out wherever they are in store with a mobile POS that supports mixedcart transactions.
VIRTUAL CONSULTATIONS Offer your customers a tailor-made virtual consultation. Engage and inspire your customers at home with a truly tailored service, including a complete view of their purchase history, wish lists, preferences, communications and more. Give your store associates everything they need to deliver a personalised experience throughintegrated video
SELLSMART MACHINE LEARNING Through in-depth understanding of customer lifecycles and purchase events such as birthdays and anniversaries, SellSmart automatically identifies revenue opportunities so you can engage with customers at a time when they’re ready to buy. Receive instant notifications when an opportunity is identified, with options to snooze or reject MAKE YOUR CUSTOMER'S HOUSE A HOME WITH RETAILOS Give your stores a makeover with a platform built for home & furniture. RetailOS enables you to safely deliver a completely customised, one-to-one service from a store associate who knows everything about your product range and – more importantly – your customer. All the information they need is at their fingertips, whether it's an in-storeSAFE RETAIL
Virtual clienteling and appointments with remote payments so store associates can also work from home. Integrated video consultations with messaging and communications to allow store associates to connect with customers from home, so they can still enjoy a full range of services tailored to their profile. Real-time virtual productconsultations
VIRTUAL CONSULTATIONS Offer your customers a tailor-made virtual consultation. Engage and inspire your customers at home with a truly tailored service, including a complete view of their purchase history, wish lists, preferences, communications and more. Give your store associates everything they need to deliver a personalised experience throughintegrated video
PROVIDE SERVICE THAT SPARKLES WITH RETAILOS® RetailOS enables you to deliver a shining example of customer service from a store associate who knows everything about your product range and – more importantly – the customer. All the information they need is at their fingertips, whether they're in-store or connecting with customers in their own homes. GLOW UP YOUR BEAUTY CONSULTATIONS WITH RETAILOS® Give your stores life with a platform built for beauty. RetailOS enables you to deliver a truly personalised, one-to-one clienteling service from a beauty consultant who knows the trends and - more importantly - the customer. All the information they need is at their fingertips, whether they're in-store or connecting with customers intheir own
ASSISTED SALES
Order online in-store & check out seamlessly. Maximise stock performance and save the sale with a direct channel to order out-of-stock items from your website with transactions attributed to the store and associate. Manage queues and allow customers to check out wherever they are in store with a mobile POS that supports mixedcart transactions.
RUNNER – OFFER SAFE, UNINTERRUPTED SERVICE ON THE SHOP FLOOR Accelerate delivery & checkout times. GPS integration reduces delays in service by providing runners with dynamic instructions to deliver products to customers wherever they are, in-store or at the shop front. Customers can check out on the spot with a built-in barcode scanner, fully transactional mobile POS and options for printed ore-receipts.
DELIVERING SMARTER, SAFER RETAIL EXPERIENCES WITH RETAILOS® If retailers can take the lessons learned from building relationships with customers virtually and apply them to store-based interactions, they can put themselves on track to offer customers the kind of choice they’re looking for – meeting the needs of those who are ready for a return to the store as well as those who feel safer shopping INSIGHTS - REDANT.COM Bloggers commentators and KOLs harnessing the power of Chinese influencers. Read More. CONTACT - REDANT.COM Shanghai. 3F, No. 8 Building, 622 Huai Hai Middle Road, Shanghai 200020. 上海市淮海中路622弄8号3楼 邮编:200020 +86 21 33688771 | enquiries@redant.com This app works best with JavaScript enabled.Good afternoon!
We use cookies to collect information about how you interact with our website and to allow us to remember you. We use this information to improve and customise your browsing experience. Accept all cookiesMore Options* RetailOS
INTRODUCING RETAILOS Our unified in-store platform delivers the best experiences for customers and colleagues, with built-in features for virtualconsultations.
A POWERFUL SUITE OF APPS*
Safe Retail
The tools you need to take care of your customers & support yourcolleagues
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Virtual Consultations Connect with your customers at home for a personalised virtualexperience
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Clienteling
Give every customer the VIP treatment, in-store or at home*
Assisted Sales
Convert more sales with full in-store access to product & customerdetails
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Runner
Speed up order processing & keep social distance on the shop floor*
Omnichannel POS
Upgrade your POS to be truly omnichannel and fit for purpose*
Employee Engagement
Take care of your employees & turn them into ambassadors*
Click & Collect
Streamline the end-to-end customer experience with click &collect/BOPAK
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Actionable Analytics Safely manage stores with real-time data & insights*
SellSmart Machine Learning Transform your business with cognitive technology SOLUTIONS FOR YOUR SECTORBeauty
Footwear
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Safe Retail Request a demo SMARTER, SAFER RETAIL EXPERIENCES FOR COLLEAGUES & CUSTOMERS RED ANT'S RETAIL OPERATING SYSTEM UNIFIES THE TOOLS, CONTENT AND INSIGHTS YOUR STORE ASSOCIATES NEED TO PROVIDE EXCEPTIONAL CUSTOMER EXPERIENCES IN-STORE AND AT HOME, WITH BUILT-IN FEATURES FOR VIRTUALCONSULTATIONS.
WE WORK WITH SOME OF THE WORLD’S LEADING COMPANIES WE’RE PROUD TO PARTNER WITH THE MOST TRUSTED AND FORWARD-THINKING BEAUTY, HOME AND LUXURY RETAIL BRANDS. INTRODUCING RETAILOS OUR UNIFIED IN-STORE PLATFORM CONNECTS YOUR EXISTING TECHNOLOGY WITH A SUITE OF APPS DESIGNED TO ENHANCE EVERY CUSTOMER INTERACTION, WITH FEATURES THAT ALLOW YOU TO CONTINUE TO OPERATE SAFELY WITHOUT COMPROMISING ON CUSTOMER SERVICE. CONNECTING COLLEAGUES ACCESS EVERYTHING ANYWHERE A single device with all the tools and insight required for world-class customer service and, if needed, for a safe, socially distanced yet personalised shopping experience. FRICTIONLESS & CONTACTLESS CREATE A SAFE IN-STORE SHOPPING ENVIRONMENT Transform your end-to-end shopping experience with essential tools to maximise safety and convenience for customers, streamline processes and minimise risk for colleagues.RETAIL INNOVATION
DELIVER VIRTUAL CUSTOMER EXPERIENCES Delight your customers with cutting-edge technology that makes their experience more personalised and engaging, whether they're in-store or in the comfort of their homes.Explore RetailOS
SOLUTIONS FOR YOUR SECTOR OUT OF THE BOX FUNCTIONALITY AND TECHNICAL INTEGRATIONS ARE ALL TAKEN CARE OF, SO YOU CAN SPEND MORE TIME FOCUSING ON THE FUTURE OF YOURBUSINESS.
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Beauty
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Home & Furniture
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Jewellery
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Luxury
FRASERS GROUP PARTNERS WITH RED ANT We are delighted to announce that we are working with Frasers Group plc to introduce in-store and remote services across their FLANNELS brand, with a view for expansion in other areas in the future.Read more
WHITEPAPER: POST PANDEMIC SHOPPING If retailers can take the lessons learned from building relationships with customers virtually and apply them to store-based interactions, they can put themselves on track to offer customers the kind of choice they’re looking for – meeting the needs of those who are ready for a return to the store as well as those who feel safer shopping fromhome.
Read more
DELIVER THE RIGHT KIND OF CUSTOMER EXPERIENCE LET US KNOW WHERE YOU'D LIKE TO BEGIN.Name
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Safe Retail Request a demoRetailOS
A powerful suite of apps* Safe Retail
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* Assisted Sales
* Runner
* Omnichannel POS
* Employee Engagement* Click & Collect
* Actionable Analytics * SellSmart Machine Learning* In-store Theatre
Solutions for your sector* Beauty
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* Home & Furniture
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WE’VE PARTNERED WITH FRASERS GROUP TO DELIVER IN-STORE AND REMOTE SERVICES TO ITS LEADING LUXURY BRAND FLANNELSThey said:
‘In modern retail we need to move fast to deliver what the business needs both from an in-store and remote perspective and our partnership with Red Ant enables that’Details
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