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MAKE A COMPLAINT
As an energy consumer, you should be able to expect that energy companies will follow the laws and Ontario Energy Board rules that are there to protect you and ensure you are provided with quality energy services. Our job is to make sure this happens. So if you have a complaint, and you think that your energy company hasn’t followed the rules, we want to hear from you. STANDARD SUPPLY SERVICE CODE (SSSC) 2. Amendments to enable electricity consumers on the Regulated Price Plan (RPP) to opt out of time-of-use prices and to elect instead to be charged on the basis of tiered pricing (EB-2020-0152). More information. 1. Amendments relating to Phase 1 of the OEB’s Customer Service Rules Review (EB-2017-0183). These amendments came into forcein
DISTRIBUTION SYSTEM CODE (DSC) The Ontario Energy Board works to ensure a sustainable, reliable energy sector in Ontario. TRANSMISSION SYSTEM CODE (TSC) Transmission System Code (TSC) Sets out the minimum standards that an electricity transmitter must meet in designing, constructing, managing and operating its transmission system. The code also sets out the requirements, standards, terms and conditions of a transmitter’s obligations to connect consumers to the transmission system, including ADVANCED REGULATORY DOCUMENT SEARCH (RDS) Advanced Regulatory Document Search (RDS) Select an option from the list below. You can add more search options by clicking the "Add New Field" button. To designate a date range, place a comma between the two dates. For example, entering a range for 'Date Issued' as 2017-05-01, 2017-05-31 will return all documents in the rangeincluding the
FRAMEWORK FOR ENERGY INNOVATION: DISTRIBUTED RESOURCES AND The OEB has issued a letter confirming priority workstreams to be undertaken in the near term for the Framework for Energy Innovation: Distributed Resources and Utility Incentives (FEI) and the membership of the FEI Working Group. Letter. April 14, 2021. Stakeholder comments on near-term priority workstreams. Advanced Energy ManagementAlliance.
NATURAL GAS AND ELECTRICITY UTILITY YEARBOOKS Yearbooks provide a detailed look at the entire natural gas and electricity distribution systems in Ontario for a specific year, starting with 2005. They are packed with data – ranging from financials and operating information to reliability and customer service statistics. You can find out the following, and more: PRIORITY LEAVE TO CONSTRUCT Priority leave to construct. Section 92 of the Ontario Energy Board Act, 1998 (Act) requires transmitters and distributors to obtain approval from the OEB for the construction, expansion, or reinforcement of electricity transmission and distribution lines or interconnections. Section 96 (1) of the Act sets out that after theOEB considers an
HOME | ONTARIO ENERGY BOARDELECTRICITY RATESRATES AND YOUR BILLCONTACTOEB COVID-19 UPDATEAPPLICATIONS BEFORE THE OEB As Ontario's independent energy regulator, we make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. We oversee how energy companies operate to ensure the public interest is served. Help me understand my bill. CHOOSING YOUR ELECTRICITY PRICE PLANMAKE A COMPLAINT
As an energy consumer, you should be able to expect that energy companies will follow the laws and Ontario Energy Board rules that are there to protect you and ensure you are provided with quality energy services. Our job is to make sure this happens. So if you have a complaint, and you think that your energy company hasn’t followed the rules, we want to hear from you. STANDARD SUPPLY SERVICE CODE (SSSC) 2. Amendments to enable electricity consumers on the Regulated Price Plan (RPP) to opt out of time-of-use prices and to elect instead to be charged on the basis of tiered pricing (EB-2020-0152). More information. 1. Amendments relating to Phase 1 of the OEB’s Customer Service Rules Review (EB-2017-0183). These amendments came into forcein
DISTRIBUTION SYSTEM CODE (DSC) The Ontario Energy Board works to ensure a sustainable, reliable energy sector in Ontario. TRANSMISSION SYSTEM CODE (TSC) Transmission System Code (TSC) Sets out the minimum standards that an electricity transmitter must meet in designing, constructing, managing and operating its transmission system. The code also sets out the requirements, standards, terms and conditions of a transmitter’s obligations to connect consumers to the transmission system, including ADVANCED REGULATORY DOCUMENT SEARCH (RDS) Advanced Regulatory Document Search (RDS) Select an option from the list below. You can add more search options by clicking the "Add New Field" button. To designate a date range, place a comma between the two dates. For example, entering a range for 'Date Issued' as 2017-05-01, 2017-05-31 will return all documents in the rangeincluding the
FRAMEWORK FOR ENERGY INNOVATION: DISTRIBUTED RESOURCES AND The OEB has issued a letter confirming priority workstreams to be undertaken in the near term for the Framework for Energy Innovation: Distributed Resources and Utility Incentives (FEI) and the membership of the FEI Working Group. Letter. April 14, 2021. Stakeholder comments on near-term priority workstreams. Advanced Energy ManagementAlliance.
NATURAL GAS AND ELECTRICITY UTILITY YEARBOOKS Yearbooks provide a detailed look at the entire natural gas and electricity distribution systems in Ontario for a specific year, starting with 2005. They are packed with data – ranging from financials and operating information to reliability and customer service statistics. You can find out the following, and more: PRIORITY LEAVE TO CONSTRUCT Priority leave to construct. Section 92 of the Ontario Energy Board Act, 1998 (Act) requires transmitters and distributors to obtain approval from the OEB for the construction, expansion, or reinforcement of electricity transmission and distribution lines or interconnections. Section 96 (1) of the Act sets out that after theOEB considers an
CALENDAR | ONTARIO ENERGY BOARD As a result of the COVID-19 pandemic, the OEB has started to hold hearings in a virtual format. Conducting oral hearings in a virtual format, where applicable, allows the OEB to continue to process applications in an efficient and timely manner. To review the process for participating in a virtual hearing, refer to the OEB's VirtualHearings Guide.
RATES AND YOUR BILL
The Ontario Energy Board sets the rates that appear on the Electricity line of your bill, including time-of-use and tiered rates. Find out what's involved in setting these rates, how they work and how often they change. Electricity rates. Choosing your electricity priceAPPLICATIONS
Electricity and natural gas utilities can only make changes to the portion of your energy bill called delivery if we approve the changes first. In general, a utility applies for a full review of its rates every 5 years. We review these major rate requests carefully, and ourreview often
INDUSTRY | ONTARIO ENERGY BOARD The OEB has released an updated variance settlement factor that is to be used by electricity distributors to calculate a one-time credit or charge for consumers who choose to stop purchasing electricity through the Regulated Price Plan. This factor is called the "Final RPP Variance Settlement Factor" and is updated on the OEB website monthly. FRAMEWORK FOR ENERGY INNOVATION: DISTRIBUTED RESOURCES AND The OEB has issued a letter confirming priority workstreams to be undertaken in the near term for the Framework for Energy Innovation: Distributed Resources and Utility Incentives (FEI) and the membership of the FEI Working Group. Letter. April 14, 2021. Stakeholder comments on near-term priority workstreams. Advanced Energy ManagementAlliance.
SEARCH | ONTARIO ENERGY BOARD www.oeb.ca - The Ontario Energy Board regulates the province's electricity and natural gas sectors in the public interest. ONTARIO'S ENERGY SECTOR Ontario's energy sector. The Government of Ontario, through the Ministry of Energy, Northern Development and Mines, sets the overall policy for the energy sector. It does this mainly through laws and regulations. The Ontario Energy Board regulates Ontario’s energy sector. We ensure that natural gas and electricity companies followthe rules.
COMPLIANCE AND ENFORCEMENT PROCESSES The objective of the OEB’s compliance process is to protect consumers. The OEB does this by ensuring that regulated entities understand and comply with all applicable enforceable provisions (regulatory obligations), and that compliance and enforcement actions ultimately result in increased compliance and minimize futurecontraventions.
EXECUTIVE LEADERSHIP The Chief Executive Officer (CEO) is responsible for the efficient and effective management of the operations of the OEB. The CEO is supported by the Chief Commissioner, the Chief Corporate Services Officer & General Counsel and the Chief Operating Officer. Together they form the Executive Leadership PRIORITY LEAVE TO CONSTRUCT Section 92 of the Ontario Energy Board Act, 1998 (Act) requires transmitters and distributors to obtain approval from the OEB for the construction, expansion, or reinforcement of electricity transmission and distribution lines or interconnections. Section 96 (1) of the Act sets out that after the OEB considers an application under section 92, if it is of the opinion that the construction Skip to main content Search Submit Menu Close * About us The Ontario Energy Board works to ensure a sustainable, reliable energy sector in Ontario. * Consumer protection We’re protecting you. Learn about the rules that utilities and energy retailers must follow and how we enforce them. * Rates and your bill Understand how your bill works and how rates are set. * Participate Your voice matters. Learn how you cantake part.
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COVID-19 Energy Assistance Programs Consumers who have overdue amounts on their energy bills because of COVID-19 can apply for an on-bill credit. Choosing your electricity price plan Customers paying Time-of-Use prices can now choose to switch to Tiered prices. Power is personal. Learn more - and see your top questionsanswered here.
Consumer Alert
Beware misleading offers regarding COVID-19 Energy Assistance Program.WHAT'S NEW
May 19, 2021
The OEB has accepted an Assurance of Voluntary Compliance from Eacom Timber Corporation. The Assurance responds to non-compliance related to operation in the wholesale market without a licence. * Enforcement proceedingsMay 19, 2021
The OEB’s path to modernization includes developing a new and purposeful approach to stakeholder engagement. In renewing and expanding upon our commitment to enhanced engagement, we are establishing a new stakeholder advisory committee, the OEB ENERGY CHANGE. We are inviting nominations from the sector as we establish this committee. Members will serve as key contributors to our future planning discussions and prioritization processes.* Letter
May 19, 2021
The OEB has released an updated variance settlement factor that is to be used by electricity distributors to calculate a one-time credit or charge for consumers who choose to stop purchasing electricity through the Regulated Price Plan. This factor is called the "Final RPP Variance Settlement Factor" and is updated on the OEB website monthly. * RPP Variance Settlement FactorSee all |
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HERE’S HOW WE CAN HELP As Ontario's independent energy regulator, we make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. We oversee how energy companies operate to ensure the public interest is served. Help me understand my bill I’m having a problem! Who do I talk to? Is my utility applying for a rate change? ELECTRICITY RATES & PRICES Time-of-use price at 9:53 PM EDT * Off-peak8.2 ¢/kWh * Mid-peak11.3 ¢/kWh * On-peak17.0 ¢/kWh NEXT: Mid-peak starts in 09:06 View time-of-use periods Weekends and holidays are off-peak. View the time-of-use holidayschedule
Learn more about electricity rates NATURAL GAS RATES & PRICES * Union Gas Limited (South)13.7086 ¢/m3 * Enbridge Gas Distribution Inc.10.9864 ¢/m3 * EPCOR Natural Gas Limited Partnership13.6664 ¢/m3 _Note: the rate for Union South includes transportation charges._ _Note: the rate for EPCOR includes storage and transportation charges_ Learn more about natural gas rates HOW IS MY UTILITY PERFORMING? Choose a utility from the dropdown list to begin:Select a utility
* Select a utility
* Alectra Utilities Corporation* Algoma Power Inc.
* Atikokan Hydro Inc. * Bluewater Power Distribution Corporation * Brant County Power Inc. * Brantford Power Inc. * Burlington Hydro Inc. * Cambridge and North Dumfries Hydro Inc. * Canadian Niagara Power Inc. * Centre Wellington Hydro Ltd. * Chapleau Public Utilities Corporation * COLLUS PowerStream Corp. * Cooperative Hydro Embrun Inc. * E.L.K. Energy Inc. * Elexicon Energy Inc.* Energy+ Inc.
* Enersource Hydro Mississauga Inc. * Entegrus Powerlines Inc. * ENWIN Utilities Ltd. * EPCOR Electricity Distribution Ontario Inc. * Erie Thames Powerlines Corporation * ERTH Power Corporation * Espanola Regional Hydro Distribution Corporation * Essex Powerlines Corporation * Festival Hydro Inc. * Fort Frances Power Corporation * Greater Sudbury Hydro Inc. * Grimsby Power Incorporated * Guelph Hydro Electric Systems Inc. * Haldimand County Hydro Inc. * Halton Hills Hydro Inc. * Hearst Power Distribution Company Limited * Horizon Utilities Corporation* Hydro 2000 Inc.
* Hydro Hawkesbury Inc. * Hydro One Brampton Networks Inc. * Hydro One Networks Inc. * Hydro One Remote Communities Inc. * Hydro Ottawa Limited * Innpower Corporation * Kenora Hydro Electric Corporation Ltd. * Kingston Hydro Corporation * Kitchener-Wilmot Hydro Inc. * Lakefront Utilities Inc. * Lakeland Power Distribution Ltd.* London Hydro Inc.
* Midland Power Utility Corporation * Milton Hydro Distribution Inc. * Newmarket-Tay Power Distribution Ltd. * Niagara Peninsula Energy Inc. * Niagara-on-the-Lake Hydro Inc. * North Bay Hydro Distribution Limited * Northern Ontario Wires Inc. * Oakville Hydro Electricity Distribution Inc. * Orangeville Hydro Limited * Orillia Power Distribution Corporation * Oshawa PUC Networks Inc. * Ottawa River Power Corporation * Peterborough Distribution Incorporated* PowerStream Inc.
* PUC Distribution Inc. * Renfrew Hydro Inc. * Rideau St. Lawrence Distribution Inc. * Sioux Lookout Hydro Inc. * St. Thomas Energy Inc. * Synergy North Corporation * Thunder Bay Hydro Electricity Distribution Inc. * Tillsonburg Hydro Inc. * Toronto Hydro-Electric System Limited * Veridian Connections Inc. * Wasaga Distribution Inc. * Waterloo North Hydro Inc. * Welland Hydro-Electric System Corp. * Wellington North Power Inc. * West Coast Huron Energy Inc. * Westario Power Inc. * Whitby Hydro Electric Corporation * Woodstock Hydro Services Inc. Select a utilityAlectra Utilities CorporationAlgoma Power Inc.Atikokan Hydro Inc.Bluewater Power Distribution CorporationBrant County Power Inc.Brantford Power Inc.Burlington Hydro Inc.Cambridge and North Dumfries Hydro Inc.Canadian Niagara Power Inc.Centre Wellington Hydro Ltd.Chapleau Public Utilities CorporationCOLLUS PowerStream Corp.Cooperative Hydro Embrun Inc.E.L.K. Energy Inc.Elexicon Energy Inc.Energy+ Inc.Enersource Hydro Mississauga Inc.Entegrus Powerlines Inc.ENWIN Utilities Ltd.EPCOR Electricity Distribution Ontario Inc.Erie Thames Powerlines CorporationERTH Power CorporationEspanola Regional Hydro Distribution CorporationEssex Powerlines CorporationFestival Hydro Inc.Fort Frances Power CorporationGreater Sudbury Hydro Inc.Grimsby Power IncorporatedGuelph Hydro Electric Systems Inc.Haldimand County Hydro Inc.Halton Hills Hydro Inc.Hearst Power Distribution Company LimitedHorizon Utilities CorporationHydro 2000 Inc.Hydro Hawkesbury Inc.Hydro One Brampton Networks Inc.Hydro One Networks Inc.Hydro One Remote Communities Inc.Hydro Ottawa LimitedInnpower CorporationKenora Hydro Electric Corporation Ltd.Kingston Hydro CorporationKitchener-Wilmot Hydro Inc.Lakefront Utilities Inc.Lakeland Power Distribution Ltd.London Hydro Inc.Midland Power Utility CorporationMilton Hydro Distribution Inc.Newmarket-Tay Power Distribution Ltd.Niagara Peninsula Energy Inc.Niagara-on-the-Lake Hydro Inc.North Bay Hydro Distribution LimitedNorthern Ontario Wires Inc.Oakville Hydro Electricity Distribution Inc.Orangeville Hydro LimitedOrillia Power Distribution CorporationOshawa PUC Networks Inc.Ottawa River Power CorporationPeterborough Distribution IncorporatedPowerStream Inc.PUC Distribution Inc.Renfrew Hydro Inc.Rideau St. Lawrence Distribution Inc.Sioux Lookout Hydro Inc.St. Thomas Energy Inc.Synergy North CorporationThunder Bay Hydro Electricity Distribution Inc.Tillsonburg Hydro Inc.Toronto Hydro-Electric System LimitedVeridian Connections Inc.Wasaga Distribution Inc.Waterloo North Hydro Inc.Welland Hydro-Electric System Corp.Wellington North Power Inc.West Coast Huron Energy Inc.Westario Power Inc.Whitby Hydro Electric CorporationWoodstock Hydro Services Inc. LOOKING FOR A PARTICULAR CASE? There are 15 major applications before the Ontario Energy Board right now. Find out if they affect you: See current major applicationsShow me all
applications before the board _Note: this will take you to our Industry site_ Are you looking for information on a particular case or application? Search the case number here:Case number
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Ontario Energy Board @OntEnergyBoardTwitter Logo Our own Valerie Bennett and Alex Share are among the young professionals celebrated in Public Utilities Fortnightly’s 2021 Under Forty list. Congratulations on this impressive achievement. Read the article: fortnightly.com/fortnightly/20…* Reply
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2 Jun 2021
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Ontario Energy Board @OntEnergyBoardTwitter Logo In June we honour #NIHM2021 by recognizing the history, heritage and diversity of Indigenous peoples in Canada. Do the work and learn about the history of Indigenous peoples in Canada, reconciliation and more. 2/2* Reply
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31 May 2021
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Ontario Energy Board @OntEnergyBoardTwitter Logo Happy #Pride Month. The OEB is committed to an environment of fairness, trust, respect and belonging. We recognize and honour the history, courage and diversity of theLGBTQ2S+ community.
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1 Jun 2021
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Ontario Energy Board @OntEnergyBoardTwitter Logo The tragedy of the residential school at Tk’emlúps te Secwe̓pemc is at the forefront of our minds as #NIHM2021begins. 1/2
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31 May 2021
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Ontario Energy Board @OntEnergyBoardTwitter Logo The tragedy of the residential school at Tk’emlúps te Secwe̓pemc is at the forefront of our minds as #NIHM2021begins.
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31 May 2021
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Ontario Energy Board @OntEnergyBoardTwitter Logo We’re proud Award of Excellence recipients of @IABCToronto’s #OVATION21
Awards for our “Power is Personal” awareness campaign. Learn more about the award (& congrats to the other winners): toronto.iabc.to/2021-award-win…* Reply
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26 May 2021
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