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NELSONHALL'S RESEARCH ON BPS MARKET DEVELOPMENT Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and CERIDIAN - PAYROLL SERVICES 2021(#81379) - NELSONHALL Ceridian, founded in 1992 and headquartered in Minneapolis, Minnesota, is a publicly-traded (NYSE and TSX under the ticker: CDAY) global HCM technology and services provider. The firm was formed as the payroll bureau business of Control Data Corporation (CDC) (founded in 1957) and emerged in 1992 as an information services company after the NELSONHALL FORECASTING NelsonHall Forecasting. Sign in Remember me Sign in NELSONHALL RESEARCH ON: NTT DATA NTT DATA. VENDORID = 521. VENDOR = NTT DATA. VENDORparam = ntt data. Title = NelsonHall research on: NTT DATA. Description = Browse all NelsonHall's research related to NTT DATA on the global BPS market. Tweet. Subscribe to RSS feed for MIKE SMART - OUR TEAM - MIKE SMART - NELSONHALL Mike Smart. Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning. He is a also member of the global IT Services research team with shared responsibility for IT Servicesresearch
GUY SAUNDERS
Guy Saunders. Guy joined NelsonHall in 2012. He previously worked for leading information and technology companies in both sales and project management-related roles (including Thomson Reuters, Yankee Group, and Associated New Media), as well as for an outsourcing company based in the Philippines. His experience has given him a keenANDY EFSTATHIOU
Andy Efstathiou. Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. In this key role, Andy assists both buy-side andvendor
JOHN LAHERTY
John Laherty. John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and Mike Smart. John assists both buy-side and vendor organizations in assessing opportunities and supplier capability in ITServices.
WIPRO F&A BPO IN FINANCIAL SERVICES HR OUTSOURCING PROGRAM 3 ©2014 by NelsonHall. September 2014 Contents 1. Background 2. Revenue Summary 3. Key Offerings 4. Delivery Capability and Partnerships NELSONHALL - SUCCESS THROUGH INSIGHTCOVID-19 IMPACT ASSESSMENTSVENDOR INTELLIGENCE PROGRAMIT SERVICESBPS MARKET DEVELOPMENT NelsonHall is the industry's leading BPO analyst firm. Our disciplined evidence-based methodology facilitates accurate decision-making through timely access to current and objective BPO marketplaceinformation.
NELSONHALL'S RESEARCH ON BPS MARKET DEVELOPMENT Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and CERIDIAN - PAYROLL SERVICES 2021(#81379) - NELSONHALL Ceridian, founded in 1992 and headquartered in Minneapolis, Minnesota, is a publicly-traded (NYSE and TSX under the ticker: CDAY) global HCM technology and services provider. The firm was formed as the payroll bureau business of Control Data Corporation (CDC) (founded in 1957) and emerged in 1992 as an information services company after the NELSONHALL FORECASTING NelsonHall Forecasting. Sign in Remember me Sign in NELSONHALL RESEARCH ON: NTT DATA NTT DATA. VENDORID = 521. VENDOR = NTT DATA. VENDORparam = ntt data. Title = NelsonHall research on: NTT DATA. Description = Browse all NelsonHall's research related to NTT DATA on the global BPS market. Tweet. Subscribe to RSS feed for MIKE SMART - OUR TEAM - MIKE SMART - NELSONHALL Mike Smart. Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning. He is a also member of the global IT Services research team with shared responsibility for IT Servicesresearch
GUY SAUNDERS
Guy Saunders. Guy joined NelsonHall in 2012. He previously worked for leading information and technology companies in both sales and project management-related roles (including Thomson Reuters, Yankee Group, and Associated New Media), as well as for an outsourcing company based in the Philippines. His experience has given him a keenANDY EFSTATHIOU
Andy Efstathiou. Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. In this key role, Andy assists both buy-side andvendor
JOHN LAHERTY
John Laherty. John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and Mike Smart. John assists both buy-side and vendor organizations in assessing opportunities and supplier capability in ITServices.
WIPRO F&A BPO IN FINANCIAL SERVICES HR OUTSOURCING PROGRAM 3 ©2014 by NelsonHall. September 2014 Contents 1. Background 2. Revenue Summary 3. Key Offerings 4. Delivery Capability and Partnerships NELSONHALL'S RESEARCH ON CX SERVICES TRANSFORMATION NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services.FORECASTING
The tool initially supports 78 BPS service lines, 30 geographies, and 33 industry sectors and will be expanded to support additional service lines including ITO shortly. For further queries, please contact your NelsonHall account manager or Guy Saunders via email or NELSONHALL'S RESEARCH ON HEALTHCARE PAYER Insightful Analysis to Drive Your Healthcare Payer Strategy. NelsonHall's Healthcare Payer Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy management, and claims and new business processing. Non-industry specific services such as HR outsourcing are supported within NELSONHALL'S RESEARCH ON LEARNING BPS A Closer Look at the Modern Approach to Multi-Process HR Services. Jul 31, 2017, by NelsonHall Analyst. This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi NELSONHALL VENDOR EVALUATION AND ASSESSMENT TOOL NelsonHall Vendor Evaluation and Assessment Tool. NelsonHall, the leading global BPS and ITS analyst firm, offers a suite of "Speed-to-Source" tools to assist strategic sourcing managers in saving time and money while enhancing the quality of their sourcing decisions in business process outsourcing and IT outsourcing. Tweet.JOHN LAHERTY
John Laherty. John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and Mike Smart. John assists both buy-side and vendor organizations in assessing opportunities and supplier capability in ITServices.
PETE A. TILIAKOS
Pete A. Tiliakos. Pete is HR Technology and Services Research Director at NelsonHall, with shared responsibility for HR research globally with Nikki Edwards, and Liz Rennie. He leads research in the areas of payroll services, global employer of record services, and HCM technology. Pete has been part of NelsonHall's HR Technology andServices
ELIZABETH RENNIE
Elizabeth Rennie. Liz is a Principal Research Analyst with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice. In this key role, Liz assists both buy-side and vendor organizations inGUY SAUNDERS
Guy Saunders. Guy joined NelsonHall in 2012. He previously worked for leading information and technology companies in both sales and project management-related roles (including Thomson Reuters, Yankee Group, and Associated New Media), as well as for an outsourcing company based in the Philippines. His experience has given him a keenRACHAEL STORMONTH
Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely withNelsonHall clients.
NELSONHALL - SUCCESS THROUGH INSIGHTCOVID-19 IMPACT ASSESSMENTSVENDOR INTELLIGENCE PROGRAMIT SERVICESBPS MARKET DEVELOPMENT NelsonHall is the industry's leading BPO analyst firm. Our disciplined evidence-based methodology facilitates accurate decision-making through timely access to current and objective BPO marketplaceinformation.
NELSONHALL'S RESEARCH ON BPS MARKET DEVELOPMENT Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and NELSONHALL'S NEAT REPORTS AVAILABLE NelsonHall's NEAT reports available. NelsonHall, the leading global BPO and IT outsourcing analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process outsourcing and IT outsourcing. Tweet. NELSONHALL FORECASTING NelsonHall Forecasting. Sign in Remember me Sign in NELSONHALL RESEARCH ON: NTT DATA NTT DATA. VENDORID = 521. VENDOR = NTT DATA. VENDORparam = ntt data. Title = NelsonHall research on: NTT DATA. Description = Browse all NelsonHall's research related to NTT DATA on the global BPS market. Tweet. Subscribe to RSS feed for IT SERVICES: COGNITIVE & SELF-HEALING IT INFRASTRUCTURE IT Services: Cognitive & Self-Healing IT Infrastructure Management Services TCS Report Abstract March 2021 By John Laherty SeniorResearch Analyst
CERIDIAN - PAYROLL SERVICES 2021(#81379) - NELSONHALL Ceridian, founded in 1992 and headquartered in Minneapolis, Minnesota, is a publicly-traded (NYSE and TSX under the ticker: CDAY) global HCM technology and services provider. The firm was formed as the payroll bureau business of Control Data Corporation (CDC) (founded in 1957) and emerged in 1992 as an information services company after the HEALTHCARE PAYER BPS: MANAGING EFFECTIVENESS EXL Healthcare Payer BPS: Managing Effectiveness EXL Report Abstract March 2021 By Ashley Singleton Market Analyst NelsonHall 8 pages Contents ofFull Report
ANDY EFSTATHIOU
Andy Efstathiou. Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. In this key role, Andy assists both buy-side andvendor
WIPRO F&A BPO IN FINANCIAL SERVICES HR OUTSOURCING PROGRAM 3 ©2014 by NelsonHall. September 2014 Contents 1. Background 2. Revenue Summary 3. Key Offerings 4. Delivery Capability and Partnerships NELSONHALL - SUCCESS THROUGH INSIGHTCOVID-19 IMPACT ASSESSMENTSVENDOR INTELLIGENCE PROGRAMIT SERVICESBPS MARKET DEVELOPMENT NelsonHall is the industry's leading BPO analyst firm. Our disciplined evidence-based methodology facilitates accurate decision-making through timely access to current and objective BPO marketplaceinformation.
NELSONHALL'S RESEARCH ON BPS MARKET DEVELOPMENT Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and NELSONHALL'S NEAT REPORTS AVAILABLE NelsonHall's NEAT reports available. NelsonHall, the leading global BPO and IT outsourcing analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process outsourcing and IT outsourcing. Tweet. NELSONHALL FORECASTING NelsonHall Forecasting. Sign in Remember me Sign in NELSONHALL RESEARCH ON: NTT DATA NTT DATA. VENDORID = 521. VENDOR = NTT DATA. VENDORparam = ntt data. Title = NelsonHall research on: NTT DATA. Description = Browse all NelsonHall's research related to NTT DATA on the global BPS market. Tweet. Subscribe to RSS feed for IT SERVICES: COGNITIVE & SELF-HEALING IT INFRASTRUCTURE IT Services: Cognitive & Self-Healing IT Infrastructure Management Services TCS Report Abstract March 2021 By John Laherty SeniorResearch Analyst
CERIDIAN - PAYROLL SERVICES 2021(#81379) - NELSONHALL Ceridian, founded in 1992 and headquartered in Minneapolis, Minnesota, is a publicly-traded (NYSE and TSX under the ticker: CDAY) global HCM technology and services provider. The firm was formed as the payroll bureau business of Control Data Corporation (CDC) (founded in 1957) and emerged in 1992 as an information services company after the HEALTHCARE PAYER BPS: MANAGING EFFECTIVENESS EXL Healthcare Payer BPS: Managing Effectiveness EXL Report Abstract March 2021 By Ashley Singleton Market Analyst NelsonHall 8 pages Contents ofFull Report
ANDY EFSTATHIOU
Andy Efstathiou. Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. In this key role, Andy assists both buy-side andvendor
WIPRO F&A BPO IN FINANCIAL SERVICES HR OUTSOURCING PROGRAM 3 ©2014 by NelsonHall. September 2014 Contents 1. Background 2. Revenue Summary 3. Key Offerings 4. Delivery Capability and Partnerships NELSONHALL'S RESEARCH ON CX SERVICES TRANSFORMATION NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services. NELSONHALL'S RESEARCH ON PAYROLL SERVICES Insightful Analysis to Drive Your Payroll Services Strategy. NelsonHall's Payroll Services program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of all or part of their payroll function. NELSONHALL'S RESEARCH ON WEALTH & ASSET MANAGEMENT Insightful Analysis to Drive Your Wealth & Asset Management Strategy. NelsonHall's Wealth & Asset Management Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of banking industry-specific processes such as payments processing, mortgage processing, or securities processing.NELSONHALL BLOG
HR Trends & Outlook 2021, Part 2: Talent Management. Jan 27, 2021, by Nikki Edwards. This is the second part of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Here, Nikki Edwards looks at talent management services, including recruitment and learning services. FIVE CX SERVICES TRENDS IN 2021 Five CX Services Trends in 2021. 2020 was a very disruptive year for CX services, marked by supply problems in the first half and a massive shift to WAH. It also proved to clients the key role of their CX services suppliers and the major benefits of outsourcing. The year started several trends and accelerate multiple others which will shapea
IT SERVICES COGNITIVE AND SELF-HEALING IT INFRASTRUCTURE IT Services Cognitive and Self-Healing IT Infrastructure Management Services Report Abstract April 2021 2. By John Laherty Senior ResearchAnalyst
NELSONHALL VENDOR EVALUATION AND ASSESSMENT TOOL NelsonHall Vendor Evaluation and Assessment Tool. NelsonHall, the leading global BPS and ITS analyst firm, offers a suite of "Speed-to-Source" tools to assist strategic sourcing managers in saving time and money while enhancing the quality of their sourcing decisions in business process outsourcing and IT outsourcing. Tweet.REGISTER FOR NEAT
Registering with NelsonHall enables you to: Access subscription services purchased by your company, We typically provide enterprise access to our subscription clients so you may well benefit from corporate subscriptions purchased corporately on your behalf.Entering a qualifying corporate email address will enable you to benefit from these corporate subscriptions INTELLIGENT AUTOMATION IN BANKING: TRANSFORMING OPERATIONS Intelligent Automation in Banking: Transforming Operations Market Assessment and Forecast Market Analysis Abstract March 2021www.nelsonhall.com
RACHAEL STORMONTH
Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely withNelsonHall clients.
NELSONHALL - SUCCESS THROUGH INSIGHTCOVID-19 IMPACT ASSESSMENTSVENDOR INTELLIGENCE PROGRAMIT SERVICESBPS MARKET DEVELOPMENT NelsonHall is the industry's leading BPO analyst firm. Our disciplined evidence-based methodology facilitates accurate decision-making through timely access to current and objective BPO marketplaceinformation.
NELSONHALL'S RESEARCH ON BPS MARKET DEVELOPMENT Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and NELSONHALL'S RESEARCH ON WEALTH & ASSET MANAGEMENT Insightful Analysis to Drive Your Wealth & Asset Management Strategy. NelsonHall's Wealth & Asset Management Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of banking industry-specific processes such as payments processing, mortgage processing, or securities processing. NELSONHALL'S NEAT REPORTS AVAILABLE NelsonHall's NEAT reports available. NelsonHall, the leading global BPO and IT outsourcing analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process outsourcing and IT outsourcing. Tweet. IT SERVICES: COGNITIVE & SELF-HEALING IT INFRASTRUCTURE IT Services: Cognitive & Self-Healing IT Infrastructure Management Services TCS Report Abstract March 2021 By John Laherty SeniorResearch Analyst
NELSONHALL FORECASTING NelsonHall Forecasting. Sign in Remember me Sign in NELSONHALL RESEARCH ON: NTT DATA NTT DATA. VENDORID = 521. VENDOR = NTT DATA. VENDORparam = ntt data. Title = NelsonHall research on: NTT DATA. Description = Browse all NelsonHall's research related to NTT DATA on the global BPS market. Tweet. Subscribe to RSS feed for CERIDIAN - PAYROLL SERVICES 2021(#81379) - NELSONHALL Ceridian, founded in 1992 and headquartered in Minneapolis, Minnesota, is a publicly-traded (NYSE and TSX under the ticker: CDAY) global HCM technology and services provider. The firm was formed as the payroll bureau business of Control Data Corporation (CDC) (founded in 1957) and emerged in 1992 as an information services company after the HEALTHCARE PAYER BPS: MANAGING EFFECTIVENESS EXL Healthcare Payer BPS: Managing Effectiveness EXL Report Abstract March 2021 By Ashley Singleton Market Analyst NelsonHall 8 pages Contents ofFull Report
ANDY EFSTATHIOU
Andy Efstathiou. Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. In this key role, Andy assists both buy-side andvendor
NELSONHALL - SUCCESS THROUGH INSIGHTCOVID-19 IMPACT ASSESSMENTSVENDOR INTELLIGENCE PROGRAMIT SERVICESBPS MARKET DEVELOPMENT NelsonHall is the industry's leading BPO analyst firm. Our disciplined evidence-based methodology facilitates accurate decision-making through timely access to current and objective BPO marketplaceinformation.
NELSONHALL'S RESEARCH ON BPS MARKET DEVELOPMENT Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and NELSONHALL'S RESEARCH ON WEALTH & ASSET MANAGEMENT Insightful Analysis to Drive Your Wealth & Asset Management Strategy. NelsonHall's Wealth & Asset Management Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of banking industry-specific processes such as payments processing, mortgage processing, or securities processing. NELSONHALL'S NEAT REPORTS AVAILABLE NelsonHall's NEAT reports available. NelsonHall, the leading global BPO and IT outsourcing analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process outsourcing and IT outsourcing. Tweet. IT SERVICES: COGNITIVE & SELF-HEALING IT INFRASTRUCTURE IT Services: Cognitive & Self-Healing IT Infrastructure Management Services TCS Report Abstract March 2021 By John Laherty SeniorResearch Analyst
NELSONHALL FORECASTING NelsonHall Forecasting. Sign in Remember me Sign in NELSONHALL RESEARCH ON: NTT DATA NTT DATA. VENDORID = 521. VENDOR = NTT DATA. VENDORparam = ntt data. Title = NelsonHall research on: NTT DATA. Description = Browse all NelsonHall's research related to NTT DATA on the global BPS market. Tweet. Subscribe to RSS feed for CERIDIAN - PAYROLL SERVICES 2021(#81379) - NELSONHALL Ceridian, founded in 1992 and headquartered in Minneapolis, Minnesota, is a publicly-traded (NYSE and TSX under the ticker: CDAY) global HCM technology and services provider. The firm was formed as the payroll bureau business of Control Data Corporation (CDC) (founded in 1957) and emerged in 1992 as an information services company after the HEALTHCARE PAYER BPS: MANAGING EFFECTIVENESS EXL Healthcare Payer BPS: Managing Effectiveness EXL Report Abstract March 2021 By Ashley Singleton Market Analyst NelsonHall 8 pages Contents ofFull Report
ANDY EFSTATHIOU
Andy Efstathiou. Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. In this key role, Andy assists both buy-side andvendor
NELSONHALL'S RESEARCH ON CX SERVICES TRANSFORMATION NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services.NELSONHALL BLOG
HR Trends & Outlook 2021, Part 2: Talent Management. Jan 27, 2021, by Nikki Edwards. This is the second part of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Here, Nikki Edwards looks at talent management services, including recruitment and learning services. NELSONHALL'S RESEARCH ON PAYROLL SERVICES Insightful Analysis to Drive Your Payroll Services Strategy. NelsonHall's Payroll Services program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of all or part of their payroll function. NELSONHALL VENDOR EVALUATION AND ASSESSMENT TOOL NelsonHall Vendor Evaluation and Assessment Tool. NelsonHall, the leading global BPS and ITS analyst firm, offers a suite of "Speed-to-Source" tools to assist strategic sourcing managers in saving time and money while enhancing the quality of their sourcing decisions in business process outsourcing and IT outsourcing. Tweet. IT SERVICES COGNITIVE AND SELF-HEALING IT INFRASTRUCTURE IT Services Cognitive and Self-Healing IT Infrastructure Management Services Report Abstract April 2021 2. By John Laherty Senior ResearchAnalyst
NELSONHALL'S RESEARCH ON HR TECHNOLOGY & SERVICES Insightful Analysis to Drive Your HR Services Strategy. NelsonHall's HR Services program is designed for organizations who need to understand, adopt, and optimize the next generation of business process models to support their HR function. The program covers all areas of HR services, including Cloud-based HR, Payroll, Benefits Administration, Recruitment Process Outsourcing (RPO), ManagedREGISTER FOR NEAT
Registering with NelsonHall enables you to: Access subscription services purchased by your company, We typically provide enterprise access to our subscription clients so you may well benefit from corporate subscriptions purchased corporately on your behalf.Entering a qualifying corporate email address will enable you to benefit from these corporate subscriptions INTELLIGENT AUTOMATION IN BANKING: TRANSFORMING OPERATIONS Intelligent Automation in Banking: Transforming Operations Market Assessment and Forecast Market Analysis Abstract March 2021www.nelsonhall.com
MIKE SMART - OUR TEAM - MIKE SMART - NELSONHALL Mike Smart. Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning. He is a also member of the global IT Services research team with shared responsibility for IT Servicesresearch
RACHAEL STORMONTH
Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely withNelsonHall clients.
NELSONHALL - SUCCESS THROUGH INSIGHTCOVID-19 IMPACT ASSESSMENTSVENDOR INTELLIGENCE PROGRAMIT SERVICESBPS MARKET DEVELOPMENT NelsonHall is the industry's leading BPO analyst firm. Our disciplined evidence-based methodology facilitates accurate decision-making through timely access to current and objective BPO marketplaceinformation.
NELSONHALL'S RESEARCH ON BPS MARKET DEVELOPMENT Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and NELSONHALL'S RESEARCH ON CX SERVICES TRANSFORMATION NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services. NELSONHALL FORECASTING NelsonHall Forecasting. Sign in Remember me Sign in MIKE SMART - OUR TEAM - MIKE SMART - NELSONHALL Mike Smart. Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning. He is a also member of the global IT Services research team with shared responsibility for IT Servicesresearch
NELSONHALL RESEARCH ON: NTT DATA NTT DATA. VENDORID = 521. VENDOR = NTT DATA. VENDORparam = ntt data. Title = NelsonHall research on: NTT DATA. Description = Browse all NelsonHall's research related to NTT DATA on the global BPS market. Tweet. Subscribe to RSS feed for CERIDIAN - PAYROLL SERVICES 2021(#81379) - NELSONHALL Ceridian, founded in 1992 and headquartered in Minneapolis, Minnesota, is a publicly-traded (NYSE and TSX under the ticker: CDAY) global HCM technology and services provider. The firm was formed as the payroll bureau business of Control Data Corporation (CDC) (founded in 1957) and emerged in 1992 as an information services company after theGUY SAUNDERS
Guy Saunders. Guy joined NelsonHall in 2012. He previously worked for leading information and technology companies in both sales and project management-related roles (including Thomson Reuters, Yankee Group, and Associated New Media), as well as for an outsourcing company based in the Philippines. His experience has given him a keenJOHN LAHERTY
John Laherty. John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and Mike Smart. John assists both buy-side and vendor organizations in assessing opportunities and supplier capability in ITServices.
ANDY EFSTATHIOU
Andy Efstathiou. Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. In this key role, Andy assists both buy-side andvendor
NELSONHALL - SUCCESS THROUGH INSIGHTCOVID-19 IMPACT ASSESSMENTSVENDOR INTELLIGENCE PROGRAMIT SERVICESBPS MARKET DEVELOPMENT NelsonHall is the industry's leading BPO analyst firm. Our disciplined evidence-based methodology facilitates accurate decision-making through timely access to current and objective BPO marketplaceinformation.
NELSONHALL'S RESEARCH ON BPS MARKET DEVELOPMENT Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and NELSONHALL'S RESEARCH ON CX SERVICES TRANSFORMATION NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services. NELSONHALL FORECASTING NelsonHall Forecasting. Sign in Remember me Sign in MIKE SMART - OUR TEAM - MIKE SMART - NELSONHALL Mike Smart. Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning. He is a also member of the global IT Services research team with shared responsibility for IT Servicesresearch
NELSONHALL RESEARCH ON: NTT DATA NTT DATA. VENDORID = 521. VENDOR = NTT DATA. VENDORparam = ntt data. Title = NelsonHall research on: NTT DATA. Description = Browse all NelsonHall's research related to NTT DATA on the global BPS market. Tweet. Subscribe to RSS feed for CERIDIAN - PAYROLL SERVICES 2021(#81379) - NELSONHALL Ceridian, founded in 1992 and headquartered in Minneapolis, Minnesota, is a publicly-traded (NYSE and TSX under the ticker: CDAY) global HCM technology and services provider. The firm was formed as the payroll bureau business of Control Data Corporation (CDC) (founded in 1957) and emerged in 1992 as an information services company after theGUY SAUNDERS
Guy Saunders. Guy joined NelsonHall in 2012. He previously worked for leading information and technology companies in both sales and project management-related roles (including Thomson Reuters, Yankee Group, and Associated New Media), as well as for an outsourcing company based in the Philippines. His experience has given him a keenJOHN LAHERTY
John Laherty. John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and Mike Smart. John assists both buy-side and vendor organizations in assessing opportunities and supplier capability in ITServices.
ANDY EFSTATHIOU
Andy Efstathiou. Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. In this key role, Andy assists both buy-side andvendor
NELSONHALL EVENTS & WEBINARS Online Event for HR Buyers, September 24, 2020: NelsonHall HR Quarterly Market Round Up (11am EST / 4pm BST) Join us for an interactive discussion between NelsonHall's HR analyst team and industry participants reviewing the latest market activity across all HR service lines. This is a buy-side only event. Market activityround-up by service
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HR Trends & Outlook 2021, Part 2: Talent Management. Jan 27, 2021, by Nikki Edwards. This is the second part of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Here, Nikki Edwards looks at talent management services, including recruitment and learning services. NELSONHALL'S RESEARCH ON CX SERVICES TRANSFORMATION NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services. NELSONHALL'S RESEARCH ON PAYROLL SERVICES Insightful Analysis to Drive Your Payroll Services Strategy. NelsonHall's Payroll Services program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of all or part of their payroll function. IT SERVICES: COGNITIVE & SELF-HEALING IT INFRASTRUCTURE IT Services: Cognitive & Self-Healing IT Infrastructure Management Services TCS Report Abstract March 2021 By John Laherty SeniorResearch Analyst
NELSONHALL'S RESEARCH ON WEALTH & ASSET MANAGEMENT Insightful Analysis to Drive Your Wealth & Asset Management Strategy. NelsonHall's Wealth & Asset Management Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of banking industry-specific processes such as payments processing, mortgage processing, or securities processing. NELSONHALL'S NEAT REPORTS AVAILABLE NelsonHall's NEAT reports available. NelsonHall, the leading global BPO and IT outsourcing analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process outsourcing and IT outsourcing. Tweet. FIVE CX SERVICES TRENDS IN 2021 Five CX Services Trends in 2021. 2020 was a very disruptive year for CX services, marked by supply problems in the first half and a massive shift to WAH. It also proved to clients the key role of their CX services suppliers and the major benefits of outsourcing. The year started several trends and accelerate multiple others which will shapea
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RACHAEL STORMONTH
Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely withNelsonHall clients.
NELSONHALL - SUCCESS THROUGH INSIGHTCOVID-19 IMPACT ASSESSMENTSVENDOR INTELLIGENCE PROGRAMIT SERVICESBPS MARKET DEVELOPMENTNELSON HALL RESEARCHNELSONHALL NEAT NelsonHall is the industry's leading BPO analyst firm. Our disciplined evidence-based methodology facilitates accurate decision-making through timely access to current and objective BPO marketplaceinformation.
NELSONHALL'S RESEARCH ON BPS MARKET DEVELOPMENT Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and NELSONHALL'S RESEARCH ON CX SERVICES TRANSFORMATION NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services. NELSONHALL FORECASTING NelsonHall Forecasting. Sign in Remember me Sign in MIKE SMART - OUR TEAM - MIKE SMART - NELSONHALL Mike Smart. Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning. He is a also member of the global IT Services research team with shared responsibility for IT Servicesresearch
NELSONHALL RESEARCH ON: NTT DATA NTT DATA. VENDORID = 521. VENDOR = NTT DATA. VENDORparam = ntt data. Title = NelsonHall research on: NTT DATA. Description = Browse all NelsonHall's research related to NTT DATA on the global BPS market. Tweet. Subscribe to RSS feed for CERIDIAN - PAYROLL SERVICES 2021(#81379) - NELSONHALL Ceridian, founded in 1992 and headquartered in Minneapolis, Minnesota, is a publicly-traded (NYSE and TSX under the ticker: CDAY) global HCM technology and services provider. The firm was formed as the payroll bureau business of Control Data Corporation (CDC) (founded in 1957) and emerged in 1992 as an information services company after theGUY SAUNDERS
Guy Saunders. Guy joined NelsonHall in 2012. He previously worked for leading information and technology companies in both sales and project management-related roles (including Thomson Reuters, Yankee Group, and Associated New Media), as well as for an outsourcing company based in the Philippines. His experience has given him a keenJOHN LAHERTY
John Laherty. John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and Mike Smart. John assists both buy-side and vendor organizations in assessing opportunities and supplier capability in ITServices.
ANDY EFSTATHIOU
Andy Efstathiou. Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. In this key role, Andy assists both buy-side andvendor
NELSONHALL - SUCCESS THROUGH INSIGHTCOVID-19 IMPACT ASSESSMENTSVENDOR INTELLIGENCE PROGRAMIT SERVICESBPS MARKET DEVELOPMENTNELSON HALL RESEARCHNELSONHALL NEAT NelsonHall is the industry's leading BPO analyst firm. Our disciplined evidence-based methodology facilitates accurate decision-making through timely access to current and objective BPO marketplaceinformation.
NELSONHALL'S RESEARCH ON BPS MARKET DEVELOPMENT Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and NELSONHALL'S RESEARCH ON CX SERVICES TRANSFORMATION NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services. NELSONHALL FORECASTING NelsonHall Forecasting. Sign in Remember me Sign in MIKE SMART - OUR TEAM - MIKE SMART - NELSONHALL Mike Smart. Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning. He is a also member of the global IT Services research team with shared responsibility for IT Servicesresearch
NELSONHALL RESEARCH ON: NTT DATA NTT DATA. VENDORID = 521. VENDOR = NTT DATA. VENDORparam = ntt data. Title = NelsonHall research on: NTT DATA. Description = Browse all NelsonHall's research related to NTT DATA on the global BPS market. Tweet. Subscribe to RSS feed for CERIDIAN - PAYROLL SERVICES 2021(#81379) - NELSONHALL Ceridian, founded in 1992 and headquartered in Minneapolis, Minnesota, is a publicly-traded (NYSE and TSX under the ticker: CDAY) global HCM technology and services provider. The firm was formed as the payroll bureau business of Control Data Corporation (CDC) (founded in 1957) and emerged in 1992 as an information services company after theGUY SAUNDERS
Guy Saunders. Guy joined NelsonHall in 2012. He previously worked for leading information and technology companies in both sales and project management-related roles (including Thomson Reuters, Yankee Group, and Associated New Media), as well as for an outsourcing company based in the Philippines. His experience has given him a keenJOHN LAHERTY
John Laherty. John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and Mike Smart. John assists both buy-side and vendor organizations in assessing opportunities and supplier capability in ITServices.
ANDY EFSTATHIOU
Andy Efstathiou. Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. In this key role, Andy assists both buy-side andvendor
NELSONHALL EVENTS & WEBINARS Online Event for HR Buyers, September 24, 2020: NelsonHall HR Quarterly Market Round Up (11am EST / 4pm BST) Join us for an interactive discussion between NelsonHall's HR analyst team and industry participants reviewing the latest market activity across all HR service lines. This is a buy-side only event. Market activityround-up by service
NELSONHALL BLOG
HR Trends & Outlook 2021, Part 2: Talent Management. Jan 27, 2021, by Nikki Edwards. This is the second part of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Here, Nikki Edwards looks at talent management services, including recruitment and learning services. NELSONHALL'S RESEARCH ON CX SERVICES TRANSFORMATION NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services. NELSONHALL'S RESEARCH ON PAYROLL SERVICES Insightful Analysis to Drive Your Payroll Services Strategy. NelsonHall's Payroll Services program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of all or part of their payroll function. IT SERVICES: COGNITIVE & SELF-HEALING IT INFRASTRUCTURE IT Services: Cognitive & Self-Healing IT Infrastructure Management Services TCS Report Abstract March 2021 By John Laherty SeniorResearch Analyst
NELSONHALL'S RESEARCH ON WEALTH & ASSET MANAGEMENT Insightful Analysis to Drive Your Wealth & Asset Management Strategy. NelsonHall's Wealth & Asset Management Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of banking industry-specific processes such as payments processing, mortgage processing, or securities processing. NELSONHALL'S NEAT REPORTS AVAILABLE NelsonHall's NEAT reports available. NelsonHall, the leading global BPO and IT outsourcing analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process outsourcing and IT outsourcing. Tweet. FIVE CX SERVICES TRENDS IN 2021 Five CX Services Trends in 2021. 2020 was a very disruptive year for CX services, marked by supply problems in the first half and a massive shift to WAH. It also proved to clients the key role of their CX services suppliers and the major benefits of outsourcing. The year started several trends and accelerate multiple others which will shapea
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RACHAEL STORMONTH
Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely withNelsonHall clients.
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WELCOME TO NELSONHALL'S RESEARCH CONTENT By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.JOHN WILLMOTT
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Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely withNelsonHall clients.
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