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CLIENT AREA
Please enter a number between 8 and 64 for the password length Password Length. Generated PasswordKNOWLEDGEBASE
HostRocket customers who signed up before 08/2009 should use the following DNS Creating Email Accounts. When a new account is initially created, the only email account will be the default account. For SMTP Authentication / Trouble Sending Email. If you are having trouble sending email from within an email client such as Outlook, MacMail,KNOWLEDGEBASE
Backup/Restore 4. Tutorial on how to download, generate, restore or remove a backup in DirectAdmin. Database 9. Tutorial on managing databases in DirectAdmin. Domain Management 11. How to create a domain, subdomain, alias, etc in DirectAdmin. Email 8. How to manage email in DirectAdmin. FTP 5.KNOWLEDGEBASE
HostRocket customers who signed up before 08/2009 should use the following DNS SMTP Authentication / Trouble Sending Email. If you are having trouble sending email from within an email client such as Outlook, MacMail, Creating Email Accounts. When a new account is initially created, the only email account will be the default account. HOW TO ACCESS WEBMAIL If your account(s) are under our rs1.hostrocket.com or rs2.hostrocket.com servers you can access webmail under your DirectAdmin control panel interface using the following links: HOW DO I CONTACT THE HOSTROCKET SUPPORT TEAM IF I NEED Other methods of contacting us. As a general rule all problems can be handled satisfactorily via our trouble ticket system however if necessary dedicated, reseller cloud, and colo customers can also contact us by phone toll free at 1-866-519-7079. Our phone support hours are: Monday-Friday 24 hours. Saturday-Sunday 8AM-12AM EST. CREATING EMAIL ACCOUNTS Click on the "Email Accounts" icon under the "Email" header. Enter the account name - Example: if you wish to create an email address johndoe@domain.com, you would enter johndoe here. If the domain you are looking to set up an email address for is an Addon Domain and you don't find it in the dropdown menu, please contact support to havethat
ACCESSING YOUR CPANEL/CONTROL PANEL How do I reset my cPanel password? If you need to reset your cPanel, and/or your DirectAdmin password, this can be done in your WHAT IS A REAL-TIME BLACKLIST (RBL)? An RBL is a third-party listing of IP addresses which have been reported or detected to have recently sent spam. We do not maintain or have any control over listings/removals with those third-party providers; we simply check against their listings. Some common listsare maintained by
GENERATE FREE SSL CERTIFICATE You will then want to mouse over the Account Manager tab and then click on the SSL Certificates button. On this page, you will then want to select the Free & automatic certificate from Let's Encrypt tab. Once you click on this tab you should be able to select which domains and subdomains you would like to generate an SSL certificate for.CLIENT AREA
Please enter a number between 8 and 64 for the password length Password Length. Generated PasswordKNOWLEDGEBASE
HostRocket customers who signed up before 08/2009 should use the following DNS Creating Email Accounts. When a new account is initially created, the only email account will be the default account. For SMTP Authentication / Trouble Sending Email. If you are having trouble sending email from within an email client such as Outlook, MacMail,KNOWLEDGEBASE
Backup/Restore 4. Tutorial on how to download, generate, restore or remove a backup in DirectAdmin. Database 9. Tutorial on managing databases in DirectAdmin. Domain Management 11. How to create a domain, subdomain, alias, etc in DirectAdmin. Email 8. How to manage email in DirectAdmin. FTP 5.KNOWLEDGEBASE
HostRocket customers who signed up before 08/2009 should use the following DNS SMTP Authentication / Trouble Sending Email. If you are having trouble sending email from within an email client such as Outlook, MacMail, Creating Email Accounts. When a new account is initially created, the only email account will be the default account. HOW TO ACCESS WEBMAIL If your account(s) are under our rs1.hostrocket.com or rs2.hostrocket.com servers you can access webmail under your DirectAdmin control panel interface using the following links: HOW DO I CONTACT THE HOSTROCKET SUPPORT TEAM IF I NEED Other methods of contacting us. As a general rule all problems can be handled satisfactorily via our trouble ticket system however if necessary dedicated, reseller cloud, and colo customers can also contact us by phone toll free at 1-866-519-7079. Our phone support hours are: Monday-Friday 24 hours. Saturday-Sunday 8AM-12AM EST. CREATING EMAIL ACCOUNTS Click on the "Email Accounts" icon under the "Email" header. Enter the account name - Example: if you wish to create an email address johndoe@domain.com, you would enter johndoe here. If the domain you are looking to set up an email address for is an Addon Domain and you don't find it in the dropdown menu, please contact support to havethat
ACCESSING YOUR CPANEL/CONTROL PANEL How do I reset my cPanel password? If you need to reset your cPanel, and/or your DirectAdmin password, this can be done in your WHAT IS A REAL-TIME BLACKLIST (RBL)? An RBL is a third-party listing of IP addresses which have been reported or detected to have recently sent spam. We do not maintain or have any control over listings/removals with those third-party providers; we simply check against their listings. Some common listsare maintained by
GENERATE FREE SSL CERTIFICATE You will then want to mouse over the Account Manager tab and then click on the SSL Certificates button. On this page, you will then want to select the Free & automatic certificate from Let's Encrypt tab. Once you click on this tab you should be able to select which domains and subdomains you would like to generate an SSL certificate for. WEB HOSTING & DEDICATED SERVER HOSTING Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
KNOWLEDGEBASE
HostRocket customers who signed up before 08/2009 should use the following DNS Creating Email Accounts. When a new account is initially created, the only email account will be the default account. For SMTP Authentication / Trouble Sending Email. If you are having trouble sending email from within an email client such as Outlook, MacMail,KNOWLEDGEBASE
2. In the "Email" section, click on "Global Email Filters" Icon. How to forward email to Gmail, Yahoo or other e-mail service providers? Email Account Forwarders:Step 1: Login to your cPanel account.Step 2: In the "Email" Section ofKNOWLEDGEBASE
How to upload files via the cPanel FileManager? If you don't want to use a 3rd party FTP Software, you can use the cPanel's built-in File How to create a new folder or files in the cPanel File Manager? 1. Log into your cPanel account.2. In the "Files" section, click on the "FileManger" Icon. 3.
KNOWLEDGEBASE
Change main domain with DirectAdmin To change the main domain on your account, you will first want to log in to the DirectAdmin How to addan addon domain
KNOWLEDGEBASE
Backup/Restore 4. Tutorial on how to download, generate, restore or remove a backup in DirectAdmin. Database 9. Tutorial on managing databases in DirectAdmin. Domain Management 11. How to create a domain, subdomain, alias, etc in DirectAdmin. Email 8. How to manage email in DirectAdmin. FTP 5.KNOWLEDGEBASE
How to Update Nameservers 7. Update Domain Nameservers on Name.com, Namecheap, Godaddy, DynaDot, LogicBoxes Based Registrar GENERATE FREE SSL CERTIFICATE You will then want to mouse over the Account Manager tab and then click on the SSL Certificates button. On this page, you will then want to select the Free & automatic certificate from Let's Encrypt tab. Once you click on this tab you should be able to select which domains and subdomains you would like to generate an SSL certificate for. SMTP AUTHENTICATION / TROUBLE SENDING EMAIL Open the Settings App > Tap on Mail, Contacts, and Calendars > Tap on your email account. Tap on Account Info > Tap on Outgoing Mail Server > Tap on the primary mail server. Host Name should be your email server. User Name should be the full email address. Password should be your email address’ password. Authentication should be set to HOW CAN I GET A FREE SSL CERTIFICATE FOR MY SITE Please keep in mind, this feature will not replace existing SSL certificates, so if you would like cPanel to automatically generate a free SSL certificate in place of an expiring one, you can remove the existing SSL certificate in cPanel > Security > SSL/TLS. Certificate generation occurs daily and certificates are generally availablewithin 24
WEB HOSTING & DEDICATED SERVER HOSTINGRESELLER VPS HOSTINGDEDICATED HOSTINGCOLOCATIONDOMAINSWEB DESIGNSUPPORT Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
CLIENT AREA
Please enter a number between 8 and 64 for the password length Password Length. Generated Password HOW DO I CONTACT THE HOSTROCKET SUPPORT TEAM IF I NEED Other methods of contacting us. As a general rule all problems can be handled satisfactorily via our trouble ticket system however if necessary dedicated, reseller cloud, and colo customers can also contact us by phone toll free at 1-866-519-7079. Our phone support hours are: Monday-Friday 24 hours. Saturday-Sunday 8AM-12AM EST. HOW TO ACCESS WEBMAIL If your account(s) are under our rs1.hostrocket.com or rs2.hostrocket.com servers you can access webmail under your DirectAdmin control panel interface using the following links: CREATING EMAIL ACCOUNTS Click on the "Email Accounts" icon under the "Email" header. Enter the account name - Example: if you wish to create an email address johndoe@domain.com, you would enter johndoe here. If the domain you are looking to set up an email address for is an Addon Domain and you don't find it in the dropdown menu, please contact support to havethat
WEB HOSTING COMPANY
Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
ACCESSING YOUR CPANEL/CONTROL PANEL How do I reset my cPanel password? If you need to reset your cPanel, and/or your DirectAdmin password, this can be done in your WHAT IS A REAL-TIME BLACKLIST (RBL)? An RBL is a third-party listing of IP addresses which have been reported or detected to have recently sent spam. We do not maintain or have any control over listings/removals with those third-party providers; we simply check against their listings. Some common listsare maintained by
HOW CAN I GET A FREE SSL CERTIFICATE FOR MY SITE Please keep in mind, this feature will not replace existing SSL certificates, so if you would like cPanel to automatically generate a free SSL certificate in place of an expiring one, you can remove the existing SSL certificate in cPanel > Security > SSL/TLS. Certificate generation occurs daily and certificates are generally availablewithin 24
WHAT IS THE MAXIMUM SIZE OF EMAIL ATTACHMENTS As a general rule MIME encoded binary file attachments are approximately 150% of the size of the original pre-encoded file, i.e. a 3MB *.zip or *.exe file can easily exceed 4.5MB once encoded and attached to an email. As a result of MIME encoding the maximum size of non-text file attachments which can be successfully pass through ouraround the world.
CLIENT AREA
Please enter a number between 8 and 64 for the password length Password Length. Generated Password HOW DO I CONTACT THE HOSTROCKET SUPPORT TEAM IF I NEED Other methods of contacting us. As a general rule all problems can be handled satisfactorily via our trouble ticket system however if necessary dedicated, reseller cloud, and colo customers can also contact us by phone toll free at 1-866-519-7079. Our phone support hours are: Monday-Friday 24 hours. Saturday-Sunday 8AM-12AM EST. HOW TO ACCESS WEBMAIL If your account(s) are under our rs1.hostrocket.com or rs2.hostrocket.com servers you can access webmail under your DirectAdmin control panel interface using the following links: CREATING EMAIL ACCOUNTS Click on the "Email Accounts" icon under the "Email" header. Enter the account name - Example: if you wish to create an email address johndoe@domain.com, you would enter johndoe here. If the domain you are looking to set up an email address for is an Addon Domain and you don't find it in the dropdown menu, please contact support to havethat
WEB HOSTING COMPANY
Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
ACCESSING YOUR CPANEL/CONTROL PANEL How do I reset my cPanel password? If you need to reset your cPanel, and/or your DirectAdmin password, this can be done in your WHAT IS A REAL-TIME BLACKLIST (RBL)? An RBL is a third-party listing of IP addresses which have been reported or detected to have recently sent spam. We do not maintain or have any control over listings/removals with those third-party providers; we simply check against their listings. Some common listsare maintained by
HOW CAN I GET A FREE SSL CERTIFICATE FOR MY SITE Please keep in mind, this feature will not replace existing SSL certificates, so if you would like cPanel to automatically generate a free SSL certificate in place of an expiring one, you can remove the existing SSL certificate in cPanel > Security > SSL/TLS. Certificate generation occurs daily and certificates are generally availablewithin 24
WHAT IS THE MAXIMUM SIZE OF EMAIL ATTACHMENTS As a general rule MIME encoded binary file attachments are approximately 150% of the size of the original pre-encoded file, i.e. a 3MB *.zip or *.exe file can easily exceed 4.5MB once encoded and attached to an email. As a result of MIME encoding the maximum size of non-text file attachments which can be successfully pass through ourANNOUNCEMENTS
Shared Hosting MySQL / Package Upgrades August 2020 Each of our shared hosting servers will have their MySQL installations upgraded from MariaDB 10.0 (which is now end of life) to MariaDB 10.2 within the next week (August 3rd, 2020 - August 7th, 2020).KNOWLEDGEBASE
2. In the "Email" section, click on "Global Email Filters" Icon. How to forward email to Gmail, Yahoo or other e-mail service providers? Email Account Forwarders:Step 1: Login to your cPanel account.Step 2: In the "Email" Section ofKNOWLEDGEBASE
Knowledgebase. Website Development. Categories. cPanel Help (141) DirectAdmin (58) DMCA (1) Domain Registration & DNS (19) Email Services (56) Frequently Asked Questions & Troubleshooting (41) Sales and Billing (32) Website Development (54) WHM (18) WordPress (13)KNOWLEDGEBASE
How to Update Nameservers 7. Update Domain Nameservers on Name.com, Namecheap, Godaddy, DynaDot, LogicBoxes Based RegistrarWEB HOSTING COMPANY
Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
SMTP AUTHENTICATION / TROUBLE SENDING EMAIL Open the Settings App > Tap on Mail, Contacts, and Calendars > Tap on your email account. Tap on Account Info > Tap on Outgoing Mail Server > Tap on the primary mail server. Host Name should be your email server. User Name should be the full email address. Password should be your email address’ password. Authentication should be set to HOW CAN I GET A FREE SSL CERTIFICATE FOR MY SITE Please keep in mind, this feature will not replace existing SSL certificates, so if you would like cPanel to automatically generate a free SSL certificate in place of an expiring one, you can remove the existing SSL certificate in cPanel > Security > SSL/TLS. Certificate generation occurs daily and certificates are generally availablewithin 24
HOW DO I CHANGE MY PHP VERSION AND SETTINGS All of our shared servers have options to change the PHP version for individual cPanel/DirectAdmin accounts. This option, called 'Select PHP Version', can be found in cPanel under the Software section and in DirectAdmin under the Extra Features section. DirectAdmin:SYNC SENT MESSAGES
Assuming you are using IMAP, you can Sync Sent Messages by following these instructions per device: Note: The IMAP Path Prefix should normally be set to INBOX WEB HOSTING & DEDICATED SERVER HOSTINGRESELLER VPS HOSTINGDEDICATED HOSTINGCOLOCATIONDOMAINSWEB DESIGNSUPPORT Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
CLIENT AREA
Please enter a number between 8 and 64 for the password length Password Length. Generated Password HOW DO I CONTACT THE HOSTROCKET SUPPORT TEAM IF I NEED Other methods of contacting us. As a general rule all problems can be handled satisfactorily via our trouble ticket system however if necessary dedicated, reseller cloud, and colo customers can also contact us by phone toll free at 1-866-519-7079. Our phone support hours are: Monday-Friday 24 hours. Saturday-Sunday 8AM-12AM EST. HOW TO ACCESS WEBMAIL If your account(s) are under our rs1.hostrocket.com or rs2.hostrocket.com servers you can access webmail under your DirectAdmin control panel interface using the following links: CREATING EMAIL ACCOUNTS Click on the "Email Accounts" icon under the "Email" header. Enter the account name - Example: if you wish to create an email address johndoe@domain.com, you would enter johndoe here. If the domain you are looking to set up an email address for is an Addon Domain and you don't find it in the dropdown menu, please contact support to havethat
WEB HOSTING COMPANY
Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
ACCESSING YOUR CPANEL/CONTROL PANEL How do I reset my cPanel password? If you need to reset your cPanel, and/or your DirectAdmin password, this can be done in your WHAT IS A REAL-TIME BLACKLIST (RBL)? An RBL is a third-party listing of IP addresses which have been reported or detected to have recently sent spam. We do not maintain or have any control over listings/removals with those third-party providers; we simply check against their listings. Some common listsare maintained by
HOW CAN I GET A FREE SSL CERTIFICATE FOR MY SITE Please keep in mind, this feature will not replace existing SSL certificates, so if you would like cPanel to automatically generate a free SSL certificate in place of an expiring one, you can remove the existing SSL certificate in cPanel > Security > SSL/TLS. Certificate generation occurs daily and certificates are generally availablewithin 24
WHAT IS THE MAXIMUM SIZE OF EMAIL ATTACHMENTS As a general rule MIME encoded binary file attachments are approximately 150% of the size of the original pre-encoded file, i.e. a 3MB *.zip or *.exe file can easily exceed 4.5MB once encoded and attached to an email. As a result of MIME encoding the maximum size of non-text file attachments which can be successfully pass through ouraround the world.
CLIENT AREA
Please enter a number between 8 and 64 for the password length Password Length. Generated Password HOW DO I CONTACT THE HOSTROCKET SUPPORT TEAM IF I NEED Other methods of contacting us. As a general rule all problems can be handled satisfactorily via our trouble ticket system however if necessary dedicated, reseller cloud, and colo customers can also contact us by phone toll free at 1-866-519-7079. Our phone support hours are: Monday-Friday 24 hours. Saturday-Sunday 8AM-12AM EST. HOW TO ACCESS WEBMAIL If your account(s) are under our rs1.hostrocket.com or rs2.hostrocket.com servers you can access webmail under your DirectAdmin control panel interface using the following links: CREATING EMAIL ACCOUNTS Click on the "Email Accounts" icon under the "Email" header. Enter the account name - Example: if you wish to create an email address johndoe@domain.com, you would enter johndoe here. If the domain you are looking to set up an email address for is an Addon Domain and you don't find it in the dropdown menu, please contact support to havethat
WEB HOSTING COMPANY
Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
ACCESSING YOUR CPANEL/CONTROL PANEL How do I reset my cPanel password? If you need to reset your cPanel, and/or your DirectAdmin password, this can be done in your WHAT IS A REAL-TIME BLACKLIST (RBL)? An RBL is a third-party listing of IP addresses which have been reported or detected to have recently sent spam. We do not maintain or have any control over listings/removals with those third-party providers; we simply check against their listings. Some common listsare maintained by
HOW CAN I GET A FREE SSL CERTIFICATE FOR MY SITE Please keep in mind, this feature will not replace existing SSL certificates, so if you would like cPanel to automatically generate a free SSL certificate in place of an expiring one, you can remove the existing SSL certificate in cPanel > Security > SSL/TLS. Certificate generation occurs daily and certificates are generally availablewithin 24
WHAT IS THE MAXIMUM SIZE OF EMAIL ATTACHMENTS As a general rule MIME encoded binary file attachments are approximately 150% of the size of the original pre-encoded file, i.e. a 3MB *.zip or *.exe file can easily exceed 4.5MB once encoded and attached to an email. As a result of MIME encoding the maximum size of non-text file attachments which can be successfully pass through ourANNOUNCEMENTS
Shared Hosting MySQL / Package Upgrades August 2020 Each of our shared hosting servers will have their MySQL installations upgraded from MariaDB 10.0 (which is now end of life) to MariaDB 10.2 within the next week (August 3rd, 2020 - August 7th, 2020).KNOWLEDGEBASE
2. In the "Email" section, click on "Global Email Filters" Icon. How to forward email to Gmail, Yahoo or other e-mail service providers? Email Account Forwarders:Step 1: Login to your cPanel account.Step 2: In the "Email" Section ofKNOWLEDGEBASE
Knowledgebase. Website Development. Categories. cPanel Help (141) DirectAdmin (58) DMCA (1) Domain Registration & DNS (19) Email Services (56) Frequently Asked Questions & Troubleshooting (41) Sales and Billing (32) Website Development (54) WHM (18) WordPress (13)KNOWLEDGEBASE
How to Update Nameservers 7. Update Domain Nameservers on Name.com, Namecheap, Godaddy, DynaDot, LogicBoxes Based RegistrarWEB HOSTING COMPANY
Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
SMTP AUTHENTICATION / TROUBLE SENDING EMAIL Open the Settings App > Tap on Mail, Contacts, and Calendars > Tap on your email account. Tap on Account Info > Tap on Outgoing Mail Server > Tap on the primary mail server. Host Name should be your email server. User Name should be the full email address. Password should be your email address’ password. Authentication should be set to HOW CAN I GET A FREE SSL CERTIFICATE FOR MY SITE Please keep in mind, this feature will not replace existing SSL certificates, so if you would like cPanel to automatically generate a free SSL certificate in place of an expiring one, you can remove the existing SSL certificate in cPanel > Security > SSL/TLS. Certificate generation occurs daily and certificates are generally availablewithin 24
HOW DO I CHANGE MY PHP VERSION AND SETTINGS All of our shared servers have options to change the PHP version for individual cPanel/DirectAdmin accounts. This option, called 'Select PHP Version', can be found in cPanel under the Software section and in DirectAdmin under the Extra Features section. DirectAdmin:SYNC SENT MESSAGES
Assuming you are using IMAP, you can Sync Sent Messages by following these instructions per device: Note: The IMAP Path Prefix should normally be set to INBOX WEB HOSTING & DEDICATED SERVER HOSTINGRESELLER VPS HOSTINGDEDICATED HOSTINGCOLOCATIONDOMAINSWEB DESIGNSUPPORT Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
CLIENT AREA
Please enter a number between 8 and 64 for the password length Password Length. Generated Password HOW DO I CONTACT THE HOSTROCKET SUPPORT TEAM IF I NEED Other methods of contacting us. As a general rule all problems can be handled satisfactorily via our trouble ticket system however if necessary dedicated, reseller cloud, and colo customers can also contact us by phone toll free at 1-866-519-7079. Our phone support hours are: Monday-Friday 24 hours. Saturday-Sunday 8AM-12AM EST. HOW TO ACCESS WEBMAIL If your account(s) are under our rs1.hostrocket.com or rs2.hostrocket.com servers you can access webmail under your DirectAdmin control panel interface using the following links: CREATING EMAIL ACCOUNTS Click on the "Email Accounts" icon under the "Email" header. Enter the account name - Example: if you wish to create an email address johndoe@domain.com, you would enter johndoe here. If the domain you are looking to set up an email address for is an Addon Domain and you don't find it in the dropdown menu, please contact support to havethat
WEB HOSTING COMPANY
Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
ACCESSING YOUR CPANEL/CONTROL PANEL How do I reset my cPanel password? If you need to reset your cPanel, and/or your DirectAdmin password, this can be done in your WHAT IS A REAL-TIME BLACKLIST (RBL)? An RBL is a third-party listing of IP addresses which have been reported or detected to have recently sent spam. We do not maintain or have any control over listings/removals with those third-party providers; we simply check against their listings. Some common listsare maintained by
HOW CAN I GET A FREE SSL CERTIFICATE FOR MY SITE Please keep in mind, this feature will not replace existing SSL certificates, so if you would like cPanel to automatically generate a free SSL certificate in place of an expiring one, you can remove the existing SSL certificate in cPanel > Security > SSL/TLS. Certificate generation occurs daily and certificates are generally availablewithin 24
WHAT IS THE MAXIMUM SIZE OF EMAIL ATTACHMENTS As a general rule MIME encoded binary file attachments are approximately 150% of the size of the original pre-encoded file, i.e. a 3MB *.zip or *.exe file can easily exceed 4.5MB once encoded and attached to an email. As a result of MIME encoding the maximum size of non-text file attachments which can be successfully pass through ouraround the world.
CLIENT AREA
Please enter a number between 8 and 64 for the password length Password Length. Generated Password HOW DO I CONTACT THE HOSTROCKET SUPPORT TEAM IF I NEED Other methods of contacting us. As a general rule all problems can be handled satisfactorily via our trouble ticket system however if necessary dedicated, reseller cloud, and colo customers can also contact us by phone toll free at 1-866-519-7079. Our phone support hours are: Monday-Friday 24 hours. Saturday-Sunday 8AM-12AM EST. HOW TO ACCESS WEBMAIL If your account(s) are under our rs1.hostrocket.com or rs2.hostrocket.com servers you can access webmail under your DirectAdmin control panel interface using the following links: CREATING EMAIL ACCOUNTS Click on the "Email Accounts" icon under the "Email" header. Enter the account name - Example: if you wish to create an email address johndoe@domain.com, you would enter johndoe here. If the domain you are looking to set up an email address for is an Addon Domain and you don't find it in the dropdown menu, please contact support to havethat
WEB HOSTING COMPANY
Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
ACCESSING YOUR CPANEL/CONTROL PANEL How do I reset my cPanel password? If you need to reset your cPanel, and/or your DirectAdmin password, this can be done in your WHAT IS A REAL-TIME BLACKLIST (RBL)? An RBL is a third-party listing of IP addresses which have been reported or detected to have recently sent spam. We do not maintain or have any control over listings/removals with those third-party providers; we simply check against their listings. Some common listsare maintained by
HOW CAN I GET A FREE SSL CERTIFICATE FOR MY SITE Please keep in mind, this feature will not replace existing SSL certificates, so if you would like cPanel to automatically generate a free SSL certificate in place of an expiring one, you can remove the existing SSL certificate in cPanel > Security > SSL/TLS. Certificate generation occurs daily and certificates are generally availablewithin 24
WHAT IS THE MAXIMUM SIZE OF EMAIL ATTACHMENTS As a general rule MIME encoded binary file attachments are approximately 150% of the size of the original pre-encoded file, i.e. a 3MB *.zip or *.exe file can easily exceed 4.5MB once encoded and attached to an email. As a result of MIME encoding the maximum size of non-text file attachments which can be successfully pass through ourANNOUNCEMENTS
Shared Hosting MySQL / Package Upgrades August 2020 Each of our shared hosting servers will have their MySQL installations upgraded from MariaDB 10.0 (which is now end of life) to MariaDB 10.2 within the next week (August 3rd, 2020 - August 7th, 2020).KNOWLEDGEBASE
2. In the "Email" section, click on "Global Email Filters" Icon. How to forward email to Gmail, Yahoo or other e-mail service providers? Email Account Forwarders:Step 1: Login to your cPanel account.Step 2: In the "Email" Section ofKNOWLEDGEBASE
Knowledgebase. Website Development. Categories. cPanel Help (141) DirectAdmin (58) DMCA (1) Domain Registration & DNS (19) Email Services (56) Frequently Asked Questions & Troubleshooting (41) Sales and Billing (32) Website Development (54) WHM (18) WordPress (13)KNOWLEDGEBASE
How to Update Nameservers 7. Update Domain Nameservers on Name.com, Namecheap, Godaddy, DynaDot, LogicBoxes Based RegistrarWEB HOSTING COMPANY
Shared web hosting & Dedicated server hosting for business and e-commerce clients. Personal/business web hosting, reseller web hosting, dedicated server hosting, collocation, and application web hosting capabilities. Hostrocket.com provides managed web hosting, shared web hosting solutions and dedicated server hosting for websitesaround the world.
SMTP AUTHENTICATION / TROUBLE SENDING EMAIL Open the Settings App > Tap on Mail, Contacts, and Calendars > Tap on your email account. Tap on Account Info > Tap on Outgoing Mail Server > Tap on the primary mail server. Host Name should be your email server. User Name should be the full email address. Password should be your email address’ password. Authentication should be set to HOW CAN I GET A FREE SSL CERTIFICATE FOR MY SITE Please keep in mind, this feature will not replace existing SSL certificates, so if you would like cPanel to automatically generate a free SSL certificate in place of an expiring one, you can remove the existing SSL certificate in cPanel > Security > SSL/TLS. Certificate generation occurs daily and certificates are generally availablewithin 24
HOW DO I CHANGE MY PHP VERSION AND SETTINGS All of our shared servers have options to change the PHP version for individual cPanel/DirectAdmin accounts. This option, called 'Select PHP Version', can be found in cPanel under the Software section and in DirectAdmin under the Extra Features section. DirectAdmin:SYNC SENT MESSAGES
Assuming you are using IMAP, you can Sync Sent Messages by following these instructions per device: Note: The IMAP Path Prefix should normally be set to INBOX HOSTROCKET WEB HOSTING Login Submit Ticket * Reseller VPS Hosting* Dedicated Hosting
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* Guaranteed CPU share & more when available * Web based console & VNC Access * Choose from over 40 server platforms * RAID-10 SSD Storage * KVM Virtualization Technology Our Reseller VPS plans are provided by our Cloud VPS Brand, DotBlock. Design, develop and deploy your custom, scalable hosting environmentwithin minutes!
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