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THE 2021 ULTIMATE GUIDE TO UX/UXR RESOURCES TRANSCRIBE VIDEO AND AUDIO Click Data in the sidebar. Click + Add data. Click the Video or Audio icon. Choose a file from your computer. Next to Transcribe this file, click Begin. Your recording will be uploaded into a note and processed to ensure fast playback. The amount of time this takes depends on the length of the recording. BUILDING EMPATHY FOR RESEARCH: A FAST, RELIABLE, ANDSEE MORE ONDOVETAILAPP.COM
RESEARCH REPOSITORY: SOLVING YOUR ORGANIZATION’S RESEARCH Research repository: solving your organization’s research problems. 15 minute read. At Dovetail, we constantly talk with researchers in organizations like Atlassian, Square, VMware, Shopify, Deliveroo, Thoughtworks, and more. We repeatedly hear the same problems regarding how user research data and insights are created and shared: 11 COMMON CHALLENGES YOU FACE AS A RESEARCHER CATEGORIZE RESEARCH INSIGHTS WITH FIELDS In November we released the ability to store structured data on notes with our fields feature.Now we’re bringing fields to insights to help you better categorize your research findings and retrieve them insearch.
HOW TO ANALYZE OPEN-ENDED SURVEY QUESTIONS Basically, tagging qualitative data involves these five steps: Look through chunks of qualitative data (text, images, or video) Identify repeating themes (e.g. pain points, problems, or opportunities) Tag them with a ‘code’ to make them searchable and countable. Evolve your codes, merging them and COLLABORATIVE ANALYSIS: A BETTER WAY OF INVOLVINGSEE MORE ONDOVETAILAPP.COM
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVESEE MORE ONDOVETAILAPP.COM
USER RESEARCH ANALYSIS AND REPOSITORY PLATFORM Recordings → insights in minutes, not hours. With Dovetail, you can transcribe a recording, discover patterns through powerful analysis features, and share insights, all in one intuitive tool. Spend less time analyzing, and more time talking to customers. Learn more aboutanalysis.
THE 2021 ULTIMATE GUIDE TO UX/UXR RESOURCES TRANSCRIBE VIDEO AND AUDIO Click Data in the sidebar. Click + Add data. Click the Video or Audio icon. Choose a file from your computer. Next to Transcribe this file, click Begin. Your recording will be uploaded into a note and processed to ensure fast playback. The amount of time this takes depends on the length of the recording. BUILDING EMPATHY FOR RESEARCH: A FAST, RELIABLE, ANDSEE MORE ONDOVETAILAPP.COM
RESEARCH REPOSITORY: SOLVING YOUR ORGANIZATION’S RESEARCH Research repository: solving your organization’s research problems. 15 minute read. At Dovetail, we constantly talk with researchers in organizations like Atlassian, Square, VMware, Shopify, Deliveroo, Thoughtworks, and more. We repeatedly hear the same problems regarding how user research data and insights are created and shared: 11 COMMON CHALLENGES YOU FACE AS A RESEARCHER CATEGORIZE RESEARCH INSIGHTS WITH FIELDS In November we released the ability to store structured data on notes with our fields feature.Now we’re bringing fields to insights to help you better categorize your research findings and retrieve them insearch.
HOW TO ANALYZE OPEN-ENDED SURVEY QUESTIONS Basically, tagging qualitative data involves these five steps: Look through chunks of qualitative data (text, images, or video) Identify repeating themes (e.g. pain points, problems, or opportunities) Tag them with a ‘code’ to make them searchable and countable. Evolve your codes, merging them and COLLABORATIVE ANALYSIS: A BETTER WAY OF INVOLVINGSEE MORE ONDOVETAILAPP.COM
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVESEE MORE ONDOVETAILAPP.COM
WHY WE WAITED MORE THAN THREE YEARS BEFORE CREATING We invited incredible external speakers, including Robyn Dunn, who helped create Atlassian’s values, and Didier Elzinga, CEO of Culture Amp.The pair helped steer the team in understanding why values are important, what can make a good value, and the difference between a value and a behavior.SURVEY ANALYSIS
Dovetail for survey response analysis. Easily import data into Dovetail with each new survey response you receive. Create highlights and tags to find patterns across all your responses and make sense of large quantities of research data. Start trial. HOW A RESEARCH REPOSITORY SUPERCHARGES YOUR CUSTOMER It’s an incredible time to be involved with customer research. As we previously covered in parts one and two of Predictions for user research in 2021, the demand for research continues to increase, and the democratization of customer research feels inevitable.As researchers, we love stakeholders’ invigorated interest in our work. HOW TO ANALYZE OPEN-ENDED SURVEY QUESTIONS Designing surveys is like making pasta. Anyone can make okay pasta, but it takes effort, patience, and skill to make amazing pasta. Likewise for surveys. The quality of your results depends on the questions you ask, the order you ask them in, and the type of people who complete your survey. HOW TO SYNTHESIZE DATA LIKE A PRO THROUGH AFFINITY Synthesis is the mysterious and untouchable part of user research. The synthesis process often gets glazed over in presentations or elicits moans and eye rolls from researchers, regardless of seniority.ENGINEERING MANAGER
Dovetail helps you store, analyze, and collaborate on user research in one place, making it easy to see patterns, discover customer insights, and decide what to do next. Our customers include Boston HOW TO PAY FOR DOVETAIL How to pay for Dovetail. You can pay for your subscription automatically at the start of each billing period using a credit card. If you are purchasing an annual subscription for 10 or more seats, we can email an invoice for you to pay within 30 days. We accept credit card, ACH payments to an account in the United States, or wirepayments to an
OUR LIST OF QUALITATIVE RESEARCH METHODS AND TECHNIQUES Card Sorting. Card sorting is a qualitative research method used to help determine the relative priority of features, categories, or pages. In a card sorting session, the participant is given small cards with a single word or short phrase on each one. They’re asked to rank the cards in priority order, or group them together and label thegroup.
IMPORT STRUCTURED SPREADSHEET DATA Start the import. Next to the button Import rows, open the select menu after ‘as’ and decide whether you’d like to import your data as notes or tags. Open the select menu after ‘into’ and choose what group to put the imported data in. Lastly, click Import rows to start the import. Dovetail will import the data in the green columns for RESEARCH REPOSITORIES IN 10 MINUTES At both UX Australia’s Design Research 2020 and Rosenfeld Media’s Advancing Research 2020, Dovetail’s CEO, Benjamin, presented a talk called ‘Research Repositories in 10 minutes’.He spoke about what a research repository is, what problems they are trying to solve and covered some principles to guide decision-making if people were planning to set one up for their own organization. USER RESEARCH ANALYSIS AND REPOSITORY PLATFORM Make sense of all kinds of customer research data in one intuitive, collaborative, and searchable research repository. THE 2021 ULTIMATE GUIDE TO UX/UXR RESOURCES TRANSCRIBE VIDEO AND AUDIO Dovetail’s built-in transcription and video highlights are a powerful way to share stories about your research and develop a repository of searchable audio BUILDING EMPATHY FOR RESEARCH: A FAST, RELIABLE, ANDSEE MORE ONDOVETAILAPP.COM
RESEARCH REPOSITORY: SOLVING YOUR ORGANIZATION’S RESEARCH With enough resources, building your own research repository can work since it can be tailored to specific needs and processes. However, given the complexity in building a bespoke research repository solution and the ongoing maintenance commitment, even large CATEGORIZE RESEARCH INSIGHTS WITH FIELDS In November we released the ability to store structured data on notes with our fields feature.Now we’re bringing fields to insights to help you better categorize your research findings and retrieve them insearch.
11 COMMON CHALLENGES YOU FACE AS A RESEARCHER HOW TO ANALYZE OPEN-ENDED SURVEY QUESTIONS Designing surveys is like making pasta. Anyone can make okay pasta, but it takes effort, patience, and skill to make amazing pasta. Likewise for surveys. The quality of your results depends on the questions you ask, the order you ask them in, and the type of people who complete your survey. COLLABORATIVE ANALYSIS: A BETTER WAY OF INVOLVINGSEE MORE ONDOVETAILAPP.COM
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVESEE MORE ONDOVETAILAPP.COM
USER RESEARCH ANALYSIS AND REPOSITORY PLATFORM Make sense of all kinds of customer research data in one intuitive, collaborative, and searchable research repository. THE 2021 ULTIMATE GUIDE TO UX/UXR RESOURCES TRANSCRIBE VIDEO AND AUDIO Dovetail’s built-in transcription and video highlights are a powerful way to share stories about your research and develop a repository of searchable audio BUILDING EMPATHY FOR RESEARCH: A FAST, RELIABLE, ANDSEE MORE ONDOVETAILAPP.COM
RESEARCH REPOSITORY: SOLVING YOUR ORGANIZATION’S RESEARCH With enough resources, building your own research repository can work since it can be tailored to specific needs and processes. However, given the complexity in building a bespoke research repository solution and the ongoing maintenance commitment, even large CATEGORIZE RESEARCH INSIGHTS WITH FIELDS In November we released the ability to store structured data on notes with our fields feature.Now we’re bringing fields to insights to help you better categorize your research findings and retrieve them insearch.
11 COMMON CHALLENGES YOU FACE AS A RESEARCHER HOW TO ANALYZE OPEN-ENDED SURVEY QUESTIONS Designing surveys is like making pasta. Anyone can make okay pasta, but it takes effort, patience, and skill to make amazing pasta. Likewise for surveys. The quality of your results depends on the questions you ask, the order you ask them in, and the type of people who complete your survey. COLLABORATIVE ANALYSIS: A BETTER WAY OF INVOLVINGSEE MORE ONDOVETAILAPP.COM
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVESEE MORE ONDOVETAILAPP.COM
NEWSROOM – DOVETAIL Dovetail helps you store, analyze, and collaborate on user research inone place.
SURVEY ANALYSIS
Dovetail for survey response analysis. Easily import data into Dovetail with each new survey response you receive. Create highlights and tags to find patterns across all your responses and make sense of large quantities of research data. WHY WE WAITED MORE THAN THREE YEARS BEFORE CREATING We invited incredible external speakers, including Robyn Dunn, who helped create Atlassian’s values, and Didier Elzinga, CEO of Culture Amp.The pair helped steer the team in understanding why values are important, what can make a good value, and the difference between a value and a behavior. HOW A RESEARCH REPOSITORY SUPERCHARGES YOUR CUSTOMER It’s an incredible time to be involved with customer research. As we previously covered in parts one and two of Predictions for user research in 2021, the demand for research continues to increase, and the democratization of customer research feels inevitable.As researchers, we love stakeholders’ invigorated interest in our work. HOW TO ANALYZE OPEN-ENDED SURVEY QUESTIONS Designing surveys is like making pasta. Anyone can make okay pasta, but it takes effort, patience, and skill to make amazing pasta. Likewise for surveys. The quality of your results depends on the questions you ask, the order you ask them in, and the type of people who complete your survey. HOW TO PAY FOR DOVETAIL You can pay for your subscription automatically at the start of each billing period using a credit card. If you are purchasing an annual subscription for 10 or more seats, we can email an invoice for you topay within 30 days.
OUR LIST OF QUALITATIVE RESEARCH METHODS AND TECHNIQUES It’s easy to get swamped by the amount of information on qualitative research available online. Articles about qualitative research methods often use complex academic language and dance around the details of how to use these methods in your projects. HOW TO SYNTHESIZE DATA LIKE A PRO THROUGH AFFINITY Synthesis is the mysterious and untouchable part of user research. The synthesis process often gets glazed over in presentations or elicits moans and eye rolls from researchers, regardless of seniority. IMPORT STRUCTURED SPREADSHEET DATA You can create multiple notes or tags from a CSV file. This is handy for importing data like NPS feedback, survey responses, and customer feedback to analyze in Dovetail, or if you have an existing set of tags you’d like to import.ENGINEERING MANAGER
Dovetail helps you store, analyze, and collaborate on user research in one place, making it easy to see patterns, discover customer insights, and decide what to do next. Our customers include Boston USER RESEARCH ANALYSIS AND REPOSITORY PLATFORM Recordings → insights in minutes, not hours. With Dovetail, you can transcribe a recording, discover patterns through powerful analysis features, and share insights, all in one intuitive tool. Spend less time analyzing, and more time talking to customers. Learn more aboutanalysis.
THE 2021 ULTIMATE GUIDE TO UX/UXR RESOURCES TRANSCRIBE VIDEO AND AUDIO Click Data in the sidebar. Click + Add data. Click the Video or Audio icon. Choose a file from your computer. Next to Transcribe this file, click Begin. Your recording will be uploaded into a note and processed to ensure fast playback. The amount of time this takes depends on the length of the recording. BUILDING EMPATHY FOR RESEARCH: A FAST, RELIABLE, ANDSEE MORE ONDOVETAILAPP.COM
11 COMMON CHALLENGES YOU FACE AS A RESEARCHER RESEARCH REPOSITORY: SOLVING YOUR ORGANIZATION’S RESEARCH Research repository: solving your organization’s research problems. 15 minute read. At Dovetail, we constantly talk with researchers in organizations like Atlassian, Square, VMware, Shopify, Deliveroo, Thoughtworks, and more. We repeatedly hear the same problems regarding how user research data and insights are created and shared: CATEGORIZE RESEARCH INSIGHTS WITH FIELDS In November we released the ability to store structured data on notes with our fields feature.Now we’re bringing fields to insights to help you better categorize your research findings and retrieve them insearch.
HOW TO ANALYZE OPEN-ENDED SURVEY QUESTIONS Basically, tagging qualitative data involves these five steps: Look through chunks of qualitative data (text, images, or video) Identify repeating themes (e.g. pain points, problems, or opportunities) Tag them with a ‘code’ to make them searchable and countable. Evolve your codes, merging them andSUSAN PERRY
Susan Perry. Susan is the Head of Marketing at Dovetail, with 15+ years experience as a global marketing and technology leader at Procter and Gamble, Hootsuite and Booking.com. Her passion is scaling up during hyper-growth and taking new products to market. Alongside her “serious” jobs, Susan has also held a number of interestingjobs
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVESEE MORE ONDOVETAILAPP.COM
USER RESEARCH ANALYSIS AND REPOSITORY PLATFORM Recordings → insights in minutes, not hours. With Dovetail, you can transcribe a recording, discover patterns through powerful analysis features, and share insights, all in one intuitive tool. Spend less time analyzing, and more time talking to customers. Learn more aboutanalysis.
THE 2021 ULTIMATE GUIDE TO UX/UXR RESOURCES TRANSCRIBE VIDEO AND AUDIO Click Data in the sidebar. Click + Add data. Click the Video or Audio icon. Choose a file from your computer. Next to Transcribe this file, click Begin. Your recording will be uploaded into a note and processed to ensure fast playback. The amount of time this takes depends on the length of the recording. BUILDING EMPATHY FOR RESEARCH: A FAST, RELIABLE, ANDSEE MORE ONDOVETAILAPP.COM
11 COMMON CHALLENGES YOU FACE AS A RESEARCHER RESEARCH REPOSITORY: SOLVING YOUR ORGANIZATION’S RESEARCH Research repository: solving your organization’s research problems. 15 minute read. At Dovetail, we constantly talk with researchers in organizations like Atlassian, Square, VMware, Shopify, Deliveroo, Thoughtworks, and more. We repeatedly hear the same problems regarding how user research data and insights are created and shared: CATEGORIZE RESEARCH INSIGHTS WITH FIELDS In November we released the ability to store structured data on notes with our fields feature.Now we’re bringing fields to insights to help you better categorize your research findings and retrieve them insearch.
HOW TO ANALYZE OPEN-ENDED SURVEY QUESTIONS Basically, tagging qualitative data involves these five steps: Look through chunks of qualitative data (text, images, or video) Identify repeating themes (e.g. pain points, problems, or opportunities) Tag them with a ‘code’ to make them searchable and countable. Evolve your codes, merging them andSUSAN PERRY
Susan Perry. Susan is the Head of Marketing at Dovetail, with 15+ years experience as a global marketing and technology leader at Procter and Gamble, Hootsuite and Booking.com. Her passion is scaling up during hyper-growth and taking new products to market. Alongside her “serious” jobs, Susan has also held a number of interestingjobs
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVESEE MORE ONDOVETAILAPP.COM
SURVEY ANALYSIS
Dovetail for survey response analysis. Easily import data into Dovetail with each new survey response you receive. Create highlights and tags to find patterns across all your responses and make sense of large quantities of research data. Start trial.UPDATE YOUR PROFILE
You can update your profile details including name, email, job title, department / function and profile photo. Click your profile photo in the top right of the screen. Click Profile. Update your WHY WE WAITED MORE THAN THREE YEARS BEFORE CREATING We invited incredible external speakers, including Robyn Dunn, who helped create Atlassian’s values, and Didier Elzinga, CEO of Culture Amp.The pair helped steer the team in understanding why values are important, what can make a good value, and the difference between a value and a behavior. USER RESEARCH QUALITATIVE DATA ANALYSIS Visualize your research to drive impact. Turn qualitative data into quantitative data. Chart, filter, and segment themes across interview notes, transcripts, survey responses, and more. HOW TO ANALYZE OPEN-ENDED SURVEY QUESTIONS Designing surveys is like making pasta. Anyone can make okay pasta, but it takes effort, patience, and skill to make amazing pasta. Likewise for surveys. The quality of your results depends on the questions you ask, the order you ask them in, and the type of people who complete your survey.BETH FERGUSON
Beth is the People & Talent Lead at Dovetail and has over 7 years experience in building high-performing teams across both London and Sydney. Her passion lies in understanding a person's journey, where they've been, and what they want to achieve. OUR LIST OF QUALITATIVE RESEARCH METHODS AND TECHNIQUES Card Sorting. Card sorting is a qualitative research method used to help determine the relative priority of features, categories, or pages. In a card sorting session, the participant is given small cards with a single word or short phrase on each one. They’re asked to rank the cards in priority order, or group them together and label thegroup.
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVE It’s important to understand the difference between qualitative and quantitative research, especially if you’re new to the field. There’s a common misconception that one is ‘better’ than the other, however qualitative and quantitative research serve vastlydifferent purposes.
CONFIGURE SINGLE SIGN-ON (SSO) Dovetail offers multiple ways to log in to a workspace. Google and Microsoft. On the Team workspace you can instruct your users to authenticate to Dovetail in one click via OAuth 2.0 using their Google or Microsoft account.If they use OAuth 2.0 to create their account, they’ll never need to set a password with us to log in. COLLABORATIVE ANALYSIS: A BETTER WAY OF INVOLVING At Rosenfeld Media’s Advancing Research 2020, Dovetail’s UX Designer, Lucy Denton presented a talk called ‘Collaborative analysis – a better way of involving stakeholders in research’. Lucy shared the methods that she’s used in her previous role at Atlassian for analyzing and synthesizing research data as a team. Lucy worked there for just over five years as a UX designer and has USER RESEARCH ANALYSIS AND REPOSITORY PLATFORM Recordings → insights in minutes, not hours. With Dovetail, you can transcribe a recording, discover patterns through powerful analysis features, and share insights, all in one intuitive tool. Spend less time analyzing, and more time talking to customers. Learn more aboutanalysis.
TRANSCRIBE VIDEO AND AUDIO Click Data in the sidebar. Click + Add data. Click the Video or Audio icon. Choose a file from your computer. Next to Transcribe this file, click Begin. Your recording will be uploaded into a note and processed to ensure fast playback. The amount of time this takes depends on the length of the recording. 11 COMMON CHALLENGES YOU FACE AS A RESEARCHER BUILDING EMPATHY FOR RESEARCH: A FAST, RELIABLE, ANDSEE MORE ONDOVETAILAPP.COM
RESEARCH REPOSITORY: SOLVING YOUR ORGANIZATION’S RESEARCHRESEARCH REPOSITORY WVURESEARCH DATA REPOSITORYRUBICON RESEARCH REPOSITORYWVUREPOSITORY
Research repository: solving your organization’s research problems. 15 minute read. At Dovetail, we constantly talk with researchers in organizations like Atlassian, Square, VMware, Shopify, Deliveroo, Thoughtworks, and more. We repeatedly hear the same problems regarding how user research data and insights are created and shared: CATEGORIZE RESEARCH INSIGHTS WITH FIELDS In November we released the ability to store structured data on notes with our fields feature.Now we’re bringing fields to insights to help you better categorize your research findings and retrieve them insearch.
SUSAN PERRY
Susan Perry. Susan is the Head of Marketing at Dovetail, with 15+ years experience as a global marketing and technology leader at Procter and Gamble, Hootsuite and Booking.com. Her passion is scaling up during hyper-growth and taking new products to market. Alongside her “serious” jobs, Susan has also held a number of interestingjobs
THE ULTIMATE LIST OF UX AND USER RESEARCH PODCASTSSEE MORE ON DOVETAILAPP.COMUX RESEARCHER JOBSUX RESEARCHER PROGRAMUX RESEARCHER CVUX RESEARCHER INTERNSHIPUX RESEARCHER JOB OUTLOOKUX RESEARCHERRESUME
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVESEE MORE ONDOVETAILAPP.COM
OUTSOURCING YOUR STARTUP’S MVP Outsourcing your startup’s MVP. 6 minute read – 30 June 2017. Compromising is part of product design, and often the compromise is cutting scope. Cutting scope is better than compromising on quality. (Quality being defined as design, usability, stability, and performance.) Customers get excited about a product that does a fewthings well
USER RESEARCH ANALYSIS AND REPOSITORY PLATFORM Recordings → insights in minutes, not hours. With Dovetail, you can transcribe a recording, discover patterns through powerful analysis features, and share insights, all in one intuitive tool. Spend less time analyzing, and more time talking to customers. Learn more aboutanalysis.
TRANSCRIBE VIDEO AND AUDIO Click Data in the sidebar. Click + Add data. Click the Video or Audio icon. Choose a file from your computer. Next to Transcribe this file, click Begin. Your recording will be uploaded into a note and processed to ensure fast playback. The amount of time this takes depends on the length of the recording. 11 COMMON CHALLENGES YOU FACE AS A RESEARCHER BUILDING EMPATHY FOR RESEARCH: A FAST, RELIABLE, ANDSEE MORE ONDOVETAILAPP.COM
RESEARCH REPOSITORY: SOLVING YOUR ORGANIZATION’S RESEARCHRESEARCH REPOSITORY WVURESEARCH DATA REPOSITORYRUBICON RESEARCH REPOSITORYWVUREPOSITORY
Research repository: solving your organization’s research problems. 15 minute read. At Dovetail, we constantly talk with researchers in organizations like Atlassian, Square, VMware, Shopify, Deliveroo, Thoughtworks, and more. We repeatedly hear the same problems regarding how user research data and insights are created and shared: CATEGORIZE RESEARCH INSIGHTS WITH FIELDS In November we released the ability to store structured data on notes with our fields feature.Now we’re bringing fields to insights to help you better categorize your research findings and retrieve them insearch.
SUSAN PERRY
Susan Perry. Susan is the Head of Marketing at Dovetail, with 15+ years experience as a global marketing and technology leader at Procter and Gamble, Hootsuite and Booking.com. Her passion is scaling up during hyper-growth and taking new products to market. Alongside her “serious” jobs, Susan has also held a number of interestingjobs
THE ULTIMATE LIST OF UX AND USER RESEARCH PODCASTSSEE MORE ON DOVETAILAPP.COMUX RESEARCHER JOBSUX RESEARCHER PROGRAMUX RESEARCHER CVUX RESEARCHER INTERNSHIPUX RESEARCHER JOB OUTLOOKUX RESEARCHERRESUME
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVESEE MORE ONDOVETAILAPP.COM
OUTSOURCING YOUR STARTUP’S MVP Outsourcing your startup’s MVP. 6 minute read – 30 June 2017. Compromising is part of product design, and often the compromise is cutting scope. Cutting scope is better than compromising on quality. (Quality being defined as design, usability, stability, and performance.) Customers get excited about a product that does a fewthings well
SURVEY ANALYSIS
Dovetail for survey response analysis. Easily import data into Dovetail with each new survey response you receive. Create highlights and tags to find patterns across all your responses and make sense of large quantities of research data. Start trial. THE 2021 ULTIMATE GUIDE TO UX/UXR RESOURCES The 2021 ultimate guide to UX/UXR resources. UX professionals are tasked with navigating an ever-changing design-led future. Blazing a trail of this magnitude isn’t easy, so you’ve got to keep your finger on the pulse. We’ve created a list of resources to help inspire, (re)kindle new ideas, and bring about a bit of innovation andthought
METHOD IN MADNESS BY DOVETAIL If the numbers are anything to go by, not very many. Unsurprisingly, the health care sector was one of the most impacted areas of the COVID-19 global health crisis. Most notably, the use of telehealth—the exchange of medical information from one site to another through electronic communication to improve a patient’shealth—exploded.
UPDATE YOUR PROFILE
You can update your profile details including name, email, job title, department / function and profile photo. Click your profile photo in the top right of the screen. Click Profile. Update your WHY WE WAITED MORE THAN THREE YEARS BEFORE CREATING We invited incredible external speakers, including Robyn Dunn, who helped create Atlassian’s values, and Didier Elzinga, CEO of Culture Amp.The pair helped steer the team in understanding why values are important, what can make a good value, and the difference between a value and a behavior. PARTICIPANT RECRUITMENT 101 WITH USER INTERVIEWS’ VP OF There are no two ways to put it. Recruiting the right participants for your user research groups is hard. Whether it’s wading through screeners of unsuitable participants, dealing with monosyllabic non-responses, dodging the inevitable professional research participant, picking the right incentives, or simply getting people to turn up at all; finding the right users for your study is rifeBETH FERGUSON
Beth is the People & Talent Lead at Dovetail and has over 7 years experience in building high-performing teams across both London and Sydney. Her passion lies in understanding a person's journey, where they've been, and what they want to achieve. HOW TO ANALYZE OPEN-ENDED SURVEY QUESTIONS Designing surveys is like making pasta. Anyone can make okay pasta, but it takes effort, patience, and skill to make amazing pasta. Likewise for surveys. The quality of your results depends on the questions you ask, the order you ask them in, and the type of people who complete your survey. TIPS FOR RECRUITING PARTICIPANTS FOR USER RESEARCH Finding them in the first place. Recruiting the right participants is the foundation of effective user research because your research results are only as good as the participants involved. Representative, well-spoken, and thoughtful participants can provide invaluable insights, yet finding such ideal participants and getting them tocommit is
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVE It’s important to understand the difference between qualitative and quantitative research, especially if you’re new to the field. There’s a common misconception that one is ‘better’ than the other, however qualitative and quantitative research serve vastlydifferent purposes.
USER RESEARCH ANALYSIS AND REPOSITORY PLATFORM Recordings → insights in minutes, not hours. With Dovetail, you can transcribe a recording, discover patterns through powerful analysis features, and share insights, all in one intuitive tool. Spend less time analyzing, and more time talking to customers. Learn more aboutanalysis.
TRANSCRIBE VIDEO AND AUDIO Click Data in the sidebar. Click + Add data. Click the Video or Audio icon. Choose a file from your computer. Next to Transcribe this file, click Begin. Your recording will be uploaded into a note and processed to ensure fast playback. The amount of time this takes depends on the length of the recording. 11 COMMON CHALLENGES YOU FACE AS A RESEARCHER BUILDING EMPATHY FOR RESEARCH: A FAST, RELIABLE, ANDSEE MORE ONDOVETAILAPP.COM
RESEARCH REPOSITORY: SOLVING YOUR ORGANIZATION’S RESEARCHRESEARCH REPOSITORY WVURESEARCH DATA REPOSITORYRUBICON RESEARCH REPOSITORYWVUREPOSITORY
Research repository: solving your organization’s research problems. 15 minute read. At Dovetail, we constantly talk with researchers in organizations like Atlassian, Square, VMware, Shopify, Deliveroo, Thoughtworks, and more. We repeatedly hear the same problems regarding how user research data and insights are created and shared: CATEGORIZE RESEARCH INSIGHTS WITH FIELDS In November we released the ability to store structured data on notes with our fields feature.Now we’re bringing fields to insights to help you better categorize your research findings and retrieve them insearch.
SUSAN PERRY
Susan Perry. Susan is the Head of Marketing at Dovetail, with 15+ years experience as a global marketing and technology leader at Procter and Gamble, Hootsuite and Booking.com. Her passion is scaling up during hyper-growth and taking new products to market. Alongside her “serious” jobs, Susan has also held a number of interestingjobs
THE ULTIMATE LIST OF UX AND USER RESEARCH PODCASTSSEE MORE ON DOVETAILAPP.COMUX RESEARCHER JOBSUX RESEARCHER PROGRAMUX RESEARCHER CVUX RESEARCHER INTERNSHIPUX RESEARCHER JOB OUTLOOKUX RESEARCHERRESUME
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVESEE MORE ONDOVETAILAPP.COM
OUTSOURCING YOUR STARTUP’S MVP Outsourcing your startup’s MVP. 6 minute read – 30 June 2017. Compromising is part of product design, and often the compromise is cutting scope. Cutting scope is better than compromising on quality. (Quality being defined as design, usability, stability, and performance.) Customers get excited about a product that does a fewthings well
USER RESEARCH ANALYSIS AND REPOSITORY PLATFORM Recordings → insights in minutes, not hours. With Dovetail, you can transcribe a recording, discover patterns through powerful analysis features, and share insights, all in one intuitive tool. Spend less time analyzing, and more time talking to customers. Learn more aboutanalysis.
TRANSCRIBE VIDEO AND AUDIO Click Data in the sidebar. Click + Add data. Click the Video or Audio icon. Choose a file from your computer. Next to Transcribe this file, click Begin. Your recording will be uploaded into a note and processed to ensure fast playback. The amount of time this takes depends on the length of the recording. 11 COMMON CHALLENGES YOU FACE AS A RESEARCHER BUILDING EMPATHY FOR RESEARCH: A FAST, RELIABLE, ANDSEE MORE ONDOVETAILAPP.COM
RESEARCH REPOSITORY: SOLVING YOUR ORGANIZATION’S RESEARCHRESEARCH REPOSITORY WVURESEARCH DATA REPOSITORYRUBICON RESEARCH REPOSITORYWVUREPOSITORY
Research repository: solving your organization’s research problems. 15 minute read. At Dovetail, we constantly talk with researchers in organizations like Atlassian, Square, VMware, Shopify, Deliveroo, Thoughtworks, and more. We repeatedly hear the same problems regarding how user research data and insights are created and shared: CATEGORIZE RESEARCH INSIGHTS WITH FIELDS In November we released the ability to store structured data on notes with our fields feature.Now we’re bringing fields to insights to help you better categorize your research findings and retrieve them insearch.
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Susan Perry. Susan is the Head of Marketing at Dovetail, with 15+ years experience as a global marketing and technology leader at Procter and Gamble, Hootsuite and Booking.com. Her passion is scaling up during hyper-growth and taking new products to market. Alongside her “serious” jobs, Susan has also held a number of interestingjobs
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THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVESEE MORE ONDOVETAILAPP.COM
OUTSOURCING YOUR STARTUP’S MVP Outsourcing your startup’s MVP. 6 minute read – 30 June 2017. Compromising is part of product design, and often the compromise is cutting scope. Cutting scope is better than compromising on quality. (Quality being defined as design, usability, stability, and performance.) Customers get excited about a product that does a fewthings well
SURVEY ANALYSIS
Dovetail for survey response analysis. Easily import data into Dovetail with each new survey response you receive. Create highlights and tags to find patterns across all your responses and make sense of large quantities of research data. Start trial. THE 2021 ULTIMATE GUIDE TO UX/UXR RESOURCES The 2021 ultimate guide to UX/UXR resources. UX professionals are tasked with navigating an ever-changing design-led future. Blazing a trail of this magnitude isn’t easy, so you’ve got to keep your finger on the pulse. We’ve created a list of resources to help inspire, (re)kindle new ideas, and bring about a bit of innovation andthought
METHOD IN MADNESS BY DOVETAIL If the numbers are anything to go by, not very many. Unsurprisingly, the health care sector was one of the most impacted areas of the COVID-19 global health crisis. Most notably, the use of telehealth—the exchange of medical information from one site to another through electronic communication to improve a patient’shealth—exploded.
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You can update your profile details including name, email, job title, department / function and profile photo. Click your profile photo in the top right of the screen. Click Profile. Update your WHY WE WAITED MORE THAN THREE YEARS BEFORE CREATING We invited incredible external speakers, including Robyn Dunn, who helped create Atlassian’s values, and Didier Elzinga, CEO of Culture Amp.The pair helped steer the team in understanding why values are important, what can make a good value, and the difference between a value and a behavior. PARTICIPANT RECRUITMENT 101 WITH USER INTERVIEWS’ VP OF There are no two ways to put it. Recruiting the right participants for your user research groups is hard. Whether it’s wading through screeners of unsuitable participants, dealing with monosyllabic non-responses, dodging the inevitable professional research participant, picking the right incentives, or simply getting people to turn up at all; finding the right users for your study is rifeBETH FERGUSON
Beth is the People & Talent Lead at Dovetail and has over 7 years experience in building high-performing teams across both London and Sydney. Her passion lies in understanding a person's journey, where they've been, and what they want to achieve. HOW TO ANALYZE OPEN-ENDED SURVEY QUESTIONS Designing surveys is like making pasta. Anyone can make okay pasta, but it takes effort, patience, and skill to make amazing pasta. Likewise for surveys. The quality of your results depends on the questions you ask, the order you ask them in, and the type of people who complete your survey. TIPS FOR RECRUITING PARTICIPANTS FOR USER RESEARCH Finding them in the first place. Recruiting the right participants is the foundation of effective user research because your research results are only as good as the participants involved. Representative, well-spoken, and thoughtful participants can provide invaluable insights, yet finding such ideal participants and getting them tocommit is
THE DIFFERENCE BETWEEN QUALITATIVE AND QUANTITATIVE It’s important to understand the difference between qualitative and quantitative research, especially if you’re new to the field. There’s a common misconception that one is ‘better’ than the other, however qualitative and quantitative research serve vastlydifferent purposes.
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Log in Try free Menu WHERE CUSTOMER RESEARCH LIVES Make sense of all your customer research data in one intuitive, collaborative, and searchable research repository. ------------------------- analysisrepositorypeopleenterprisesecuritycommunityTry free RECORDINGS → INSIGHTS IN MINUTES, NOT HOURS With Dovetail, you can transcribe a recording, discover patterns through powerful analysis features, and share insights, all in one intuitive tool. Spend less time analyzing, and more time talking tocustomers.
Learn more about analysis UPLOAD AND TRANSCRIBE IN A MATTER OF MINUTES Upload your video or audio recording and we’ll transcribe it with our fast and accurate transcription engine. Seek and edit, name speakers, split monologues, and more. CREATE HIGHLIGHT REELS OF KEY MOMENTS Select text and tag your transcript to build a highlight reel across all of your interviews and usability tests. See the trimmed and edited moments for each tag, within seconds. No editing software required. UNCOVER INSIGHTS FROM ALL KINDS OF DATA Dovetail’s not just for video. No matter what kind of research you’re doing, Dovetail speeds up your analysis workflow and helps you uncover insights backed by evidence. IMAGINE ONE CENTRAL PLACE FOR ALL CUSTOMER KNOWLEDGE Imagine no longer. With Dovetail, your team can curate insights in a single location and turn a series of fragmented reports, presentations, documents, and recordings into a single, searchablerepository.
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ONE PLACE FOR NOTES, RECORDINGS, PHOTOS, FILES, AND REPORTS Get on top of your fragmented research data with unlimited storage for text, images, video, PDFs, and more. Everything in Dovetail is stored contextually, so it’s easy to find. MEET PEOPLE, PURPOSE-BUILT PARTICIPANT MANAGEMENT Track your participants and build a connection between people, data, and insights, all in a safe and compliant way. Dovetail’s People feature is purpose built for managing your participant database. Learn more about participant management ------------------------- MANAGE PARTICIPANTS IN A COMPLIANT WAY ------------------------- CONNECT PARTICIPANTS TO DATA AND INSIGHTS ------------------------- SEARCH AND SEGMENT BASED ON CUSTOM DATA ------------------------- SOC 2, GDPR, AND CCPA READY UNLOCK THE POTENTIAL OF RESEARCH AT SCALE WITH OUR ENTERPRISE PLAN Learn more about enterprise ------------------------- SCALE THE IMPACT OF RESEARCH ACROSS DEPARTMENTS ------------------------- MANAGE HOW RESEARCH IS STORED, ACCESSED, AND SHARED ------------------------- ONBOARD YOUR ENTIRE ORGANIZATION WITH SINGLE SIGN-ON ------------------------- STAY COMPLIANT WITH PRIVACY REGULATION LIKE GDPR AND CCPA SECURE AND PRIVATE, THE WAY IT SHOULD BE We enable thousands of organizations to better understand their customers. Keeping your data private, secure, and compliant is fundamental to this effort. Learn more about security and privacySOC 2 TYPE II
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