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QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone.COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
PAYMENT OVERVIEW
Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back. Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill. Penalties for residentialcustomers
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) Customer Assistance Programs (CAP) Overview. The City of Austin offers programs to help residential customers who face temporary and long-term financial difficulties as well as serious medical problems. There are eligibility requirements for each program. Learn More. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number. CITY OF AUSTIN UTILITIESQUICK PAY BY CREDIT CARDOCC UNAUTH HOMEREGISTERCONTACT USHELPFORGOT PASSWORD Utility Bill Relief. Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19. See all approved bill relief measures. Get the FAQs about Water Bill relief. Apply for help with utility bill payments.QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone.COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
PAYMENT OVERVIEW
Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back. Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill. Penalties for residentialcustomers
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) Customer Assistance Programs (CAP) Overview. The City of Austin offers programs to help residential customers who face temporary and long-term financial difficulties as well as serious medical problems. There are eligibility requirements for each program. Learn More. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number.COA UTILITIES
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
COA UTILITIES
All fields are required. Enter your name, create a username, and enter your email. Your username should be between 8 and 50 characters. MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
UTILITY SERVICE
Residential Fees & Deposits. New residential customers are charged fees and security deposits to start utility service. City of Austin Utilities provides ways to waive deposits, and we refund them with interest when certain conditions are met.BILLING OVERVIEW
If you receive electric service from Austin Energy, your bill will include tiered charges for your electric usage. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges. If you receive other utility services from the City of Austin, your bill CITY OF AUSTIN UTILITY BILL RELIEF In recognition of the impact of COVID-19 on the Austin community, Austin City Council approved emergency utility bill relief efforts in April 2020. In March 2021, an additional $10 million in emergency bill relief funding was approved for customers experiencing financialdifficulty as a
UTILITIES NOW
Si gusta recibir este folleto en espaol, llame a los Servicios Pblicos de la Ciudad de Austin al 52-72-523. Customer Service Phone 12--00 24-Hour Power utage Reporting 12-22-100 24-Hour Emergency WaterService 12-72-1000
FINANCIAL SUPPORT PLUS 1 The Financial Support Plus 1 fund has received additional funding. Customers who experience financial hardship due to the effects of COVID-19 are eligible for the Plus 1 Program. Customers who are having difficulty paying their utility bill should contact City of AustinUtilities at
PAY BY MAIL
Mail your payment to: City of Austin Utilities - Payment Processing. PO Box 2267. Austin, TX 78783-2267. Sign up to receive Paperless Bills. Pay automatically each month with Autopay. See all bill payment options. Date last reviewed or modified: 1/31/20. A GUIDE TO UNDERSTANDING YOUR CITY OF AUSTIN UTILITY BILL Residential Electric Rates Austin City Council adopted a five–tier rate structure that rewards Austin Energy customers who use less electricity with lower rates. CITY OF AUSTIN UTILITIESQUICK PAY BY CREDIT CARDOCC UNAUTH HOMEREGISTERCONTACT USHELPFORGOT PASSWORD Utility Bill Relief. Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19. See all approved bill relief measures. Get the FAQs about Water Bill relief. Apply for help with utility bill payments.QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone.COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
PAYMENT OVERVIEW
Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back. Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill. Penalties for residentialcustomers
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) Customer Assistance Programs (CAP) Overview. The City of Austin offers programs to help residential customers who face temporary and long-term financial difficulties as well as serious medical problems. There are eligibility requirements for each program. Learn More. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number. CITY OF AUSTIN UTILITIESQUICK PAY BY CREDIT CARDOCC UNAUTH HOMEREGISTERCONTACT USHELPFORGOT PASSWORD Utility Bill Relief. Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19. See all approved bill relief measures. Get the FAQs about Water Bill relief. Apply for help with utility bill payments.QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone.COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
PAYMENT OVERVIEW
Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back. Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill. Penalties for residentialcustomers
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) Customer Assistance Programs (CAP) Overview. The City of Austin offers programs to help residential customers who face temporary and long-term financial difficulties as well as serious medical problems. There are eligibility requirements for each program. Learn More. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number.COA UTILITIES
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
COA UTILITIES
All fields are required. Enter your name, create a username, and enter your email. Your username should be between 8 and 50 characters. MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
UTILITY SERVICE
Residential Fees & Deposits. New residential customers are charged fees and security deposits to start utility service. City of Austin Utilities provides ways to waive deposits, and we refund them with interest when certain conditions are met.BILLING OVERVIEW
If you receive electric service from Austin Energy, your bill will include tiered charges for your electric usage. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges. If you receive other utility services from the City of Austin, your bill CITY OF AUSTIN UTILITY BILL RELIEF In recognition of the impact of COVID-19 on the Austin community, Austin City Council approved emergency utility bill relief efforts in April 2020. In March 2021, an additional $10 million in emergency bill relief funding was approved for customers experiencing financialdifficulty as a
UTILITIES NOW
Si gusta recibir este folleto en espaol, llame a los Servicios Pblicos de la Ciudad de Austin al 52-72-523. Customer Service Phone 12--00 24-Hour Power utage Reporting 12-22-100 24-Hour Emergency WaterService 12-72-1000
FINANCIAL SUPPORT PLUS 1 The Financial Support Plus 1 fund has received additional funding. Customers who experience financial hardship due to the effects of COVID-19 are eligible for the Plus 1 Program. Customers who are having difficulty paying their utility bill should contact City of AustinUtilities at
PAY BY MAIL
Mail your payment to: City of Austin Utilities - Payment Processing. PO Box 2267. Austin, TX 78783-2267. Sign up to receive Paperless Bills. Pay automatically each month with Autopay. See all bill payment options. Date last reviewed or modified: 1/31/20. A GUIDE TO UNDERSTANDING YOUR CITY OF AUSTIN UTILITY BILL Residential Electric Rates Austin City Council adopted a five–tier rate structure that rewards Austin Energy customers who use less electricity with lower rates. CITY OF AUSTIN UTILITIESQUICK PAY BY CREDIT CARDOCC UNAUTH HOMEREGISTERCONTACT USHELPFORGOT PASSWORD Utility Bill Relief. Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19. See all approved bill relief measures. Get the FAQs about Water Bill relief. Apply for help with utility bill payments.COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone. PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number. RELEASE OF CUSTOMER INFORMATION AUTHORIZATION FORM Revision Date January 1, 2017 V 3.0 Please FAX completed form to: Austin Energy at (512) 505-4020 If you have questions please call(512) 494-9400
CITY OF AUSTIN UTILITIESQUICK PAY BY CREDIT CARDOCC UNAUTH HOMEREGISTERCONTACT USHELPFORGOT PASSWORD Utility Bill Relief. Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19. See all approved bill relief measures. Get the FAQs about Water Bill relief. Apply for help with utility bill payments.COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone. PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number. RELEASE OF CUSTOMER INFORMATION AUTHORIZATION FORM Revision Date January 1, 2017 V 3.0 Please FAX completed form to: Austin Energy at (512) 505-4020 If you have questions please call(512) 494-9400
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
PAYMENT OVERVIEW
Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back. Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill. Penalties for residentialcustomers
COA UTILITIES
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
BILLING OVERVIEW
If you receive electric service from Austin Energy, your bill will include tiered charges for your electric usage. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges. If you receive other utility services from the City of Austin, your bill AUTOPAY - CITY OF AUSTIN UTILITIES Step 1: Have your utility account, bank account, and bank routing numbers available. Step 2: Start or stop Autopay using one of the following options: Online — Log in to City of Austin Online Customer Care. By Phone — Call Customer Care at 512-494-9400 to speak with a representative. By Mail or Fax — Fax or mail completed forms tostart
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. START, STOP, & TRANSFER SERVICE Start, Stop, or Transfer Service. You can start, stop, or transfer utility service with the City of Austin on the phone, online, or in person: Call Customer Care at 512-494-9400 to speak with a representative. Register with Online Customer Care to request new UTILITY BILL DISCOUNTS All customers in need will be placed on payment arrangements. Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has received additional funding. SUPPORT - CITY OF AUSTIN UTILITIES City of Austin uses an independent, online tool to provide automated (machine) translations on our websites. As with any machine translation, context and accuracy cannot be guaranteed.BILL DISPUTES
Request an Administrative Review. The first step in disputing a bill is to request an administrative review from City of Austin Utilities Customer Care. This process starts after the customer calls 512-494-9400 or visits one of the City of Austin's Utility Customer Service Centers at: 8716 Research Blvd., Ste. 115. 2800 WebbervilleRoad, Ste. 110.
CITY OF AUSTIN UTILITIESQUICK PAY BY CREDIT CARDOCC UNAUTH HOMEREGISTERCONTACT USHELPFORGOT PASSWORD Utility Bill Relief. Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19. See all approved bill relief measures. Get the FAQs about Water Bill relief. Apply for help with utility bill payments.COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone. PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number. RELEASE OF CUSTOMER INFORMATION AUTHORIZATION FORM Revision Date January 1, 2017 V 3.0 Please FAX completed form to: Austin Energy at (512) 505-4020 If you have questions please call(512) 494-9400
CITY OF AUSTIN UTILITIESQUICK PAY BY CREDIT CARDOCC UNAUTH HOMEREGISTERCONTACT USHELPFORGOT PASSWORD Utility Bill Relief. Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19. See all approved bill relief measures. Get the FAQs about Water Bill relief. Apply for help with utility bill payments.COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone. PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number. RELEASE OF CUSTOMER INFORMATION AUTHORIZATION FORM Revision Date January 1, 2017 V 3.0 Please FAX completed form to: Austin Energy at (512) 505-4020 If you have questions please call(512) 494-9400
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
PAYMENT OVERVIEW
Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back. Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill. Penalties for residentialcustomers
COA UTILITIES
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
BILLING OVERVIEW
If you receive electric service from Austin Energy, your bill will include tiered charges for your electric usage. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges. If you receive other utility services from the City of Austin, your bill AUTOPAY - CITY OF AUSTIN UTILITIES Step 1: Have your utility account, bank account, and bank routing numbers available. Step 2: Start or stop Autopay using one of the following options: Online — Log in to City of Austin Online Customer Care. By Phone — Call Customer Care at 512-494-9400 to speak with a representative. By Mail or Fax — Fax or mail completed forms tostart
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. START, STOP, & TRANSFER SERVICE Start, Stop, or Transfer Service. You can start, stop, or transfer utility service with the City of Austin on the phone, online, or in person: Call Customer Care at 512-494-9400 to speak with a representative. Register with Online Customer Care to request new UTILITY BILL DISCOUNTS All customers in need will be placed on payment arrangements. Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has received additional funding. SUPPORT - CITY OF AUSTIN UTILITIES City of Austin uses an independent, online tool to provide automated (machine) translations on our websites. As with any machine translation, context and accuracy cannot be guaranteed.BILL DISPUTES
Request an Administrative Review. The first step in disputing a bill is to request an administrative review from City of Austin Utilities Customer Care. This process starts after the customer calls 512-494-9400 or visits one of the City of Austin's Utility Customer Service Centers at: 8716 Research Blvd., Ste. 115. 2800 WebbervilleRoad, Ste. 110.
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Standard Collections to Resume July 2021 The City of Austin Utilities will be resuming standard collections operations in July 2021. Read the FAQs If you are experiencing a financial hardship, we’re here to help. Please email us or call 512-494-9400 to discuss your options and avoid interruption of service.LOG IN
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DEPENDING WHERE YOU LIVE, YOU COULD RECEIVE ONE OR MORE UTILITY SERVICES FROM THE CITY OF AUSTIN. Get details on Fees and Deposits WINTER STORM RECOVERY AND CUSTOMER ASSISTANCE STAY UP TO DATE ON OPTIONS FOR WATER, ELECTRIC, AND BILL RELIEF. __ WINTER STORM ASSISTANCE If your home or business property suffered damages due to Winter Storm Uri, options are available to help. ASSISTANCE OPTIONS FROM AUSTIN ENERGY ASSISTANCE OPTIONS FROM AUSTIN WATER __ UTILITY BILL RELIEF Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19. SEE ALL APPROVED BILL RELIEF MEASURES GET THE FAQS ABOUT WATER BILL RELIEF Apply for help with utility bill payments BILLING & PAYMENT OPTIONS TAKE THE GUESSWORK OUT OF YOUR MONTHLY BILLS AND NEVER WORRY ABOUTLATE FEES AGAIN.
TAKE THE GUESSWORK OUT OF YOUR MONTHLY BILLS. Budget Billing lets you pay approximately the same amount each month for your utility services. Sign up for Budget Billing Learn more about Budget Billing NEVER WORRY ABOUT LATE FEES AGAIN. With Autopay, your utility bill payment is deducted automatically from your bank account each month.Sign up for Autopay
Learn more about Autopay MAKE A QUICK PAYMENT — NO LOGIN REQUIRED. Pay anytime, day or night. Use Quick Payment on the phone or online. There is a convenience fee for using this option. Make a Quick Payment Learn more about Quick PaymentHOW CAN WE HELP?
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REPORT POWER OUTAGES. GET TEXT ALERTS. When the lights go out, don’t be in the dark! Austin Energy’s outage map and notification system helps you stay informed duringoutages.
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REPORT WATER LEAKS. SAVE ON YOUR BILL. Experiencing a large broken water line, no water, or other water emergency? Need water-saving tips? View water leak map and report leaks Learn how to save on your water bill__
GET CURBSIDE PICK-UP SCHEDULES AND MORE. Help transform waste into resources while keeping our community clean and closer to our Zero Waste goal. Get pick-up schedules Learn about all trash and recycling services__
GET HELP WITH YOUR UTILITY BILLS. The Customer Assistance Program (CAP) helps customers who face temporary and long-term financial difficulties and serious medicalchallenges.
Check eligibility for Utility Bill Discounts Check eligibility for Financial Support Plus 1 YOUR CITY OF AUSTIN UTILITY DEPARTMENTS & SERVICES DOING OUR PART TO MAKE AUSTIN A GREAT PLACE TO LIVE AND WORK. STAY CAUGHT UP WITH NEWS YOU CAN USE. Get the latest City utility news, information, and events in ourmonthly newsletter.
Read the latest issues GET TO KNOW YOUR CITY UTILITY DEPARTMENTS. Get energy, water, and recycling tips. Rebates and resourcesavailable.
Browse programs and services REPORT PROBLEMS AND REQUEST SERVICES. Get the assistance you need from the City's all day, everydayinformation center.
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TDD: 512-477-3663
Outside Austin call toll-free:888-340-6465
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City of Austin uses an independent, online tool to provide automated (machine) translations on our websites. As with any machine translation, context and accuracy cannot be guaranteed. If you experience difficulty with our translated text or need assistance, please call 512-494-9400 or 3-1-1 to speak directly with a representative. Thank you. La Ciudad de Austin utiliza una herramienta independiente , en línea para proporcionar (máquina) traducciones automatizadas en nuestros sitios web . Como con cualquier traducción automática , el contexto y la exactitud no puede ser garantizada. Si tiene problemas con nuestro texto traducido o necesita ayuda, llame al 512-494-9400 o al 3-1-1 para hablar directamente con un representante. Gracias.Close
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