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CONSUMER CONTRACTS: OFF-PREMISES SALES Most contracts made and negotiated between traders and consumers are covered, and the Regulations split these contracts into three types: off-premises contracts. There are four types of these contracts: 1. A contract made where a consumer and trader are together and agree the contract in a place that is not the trader's business premises - for LABELLING AND DESCRIBING ORGANIC FOOD REGISTRATION AND RECORDS OF POULTRY Owners / keepers of poultry are required to notify / register as keepers of poultry with the Department for Environment, Food and Rural Affairs (Defra) and to keep records relating to their poultry. These records include: the movement of poultry and eggs on to and offpremises. the
FARM ANIMAL TRANSPORT JOURNEY TIMES after a maximum of nine hours travel, a rest period of at least one hour must be given. This is sufficient time for them to be given liquid and, if necessary, fed. After this rest period, they may be transported for a maximum of a further nine hours. cattle, sheep and goats. after 14 hours of travel a rest period of at least one hourmust be given.
CANDLES, DIFFUSERS, OIL HEATERS, ETC This guidance is for England, Scotland and Wales. Candles, diffusers, room sprays, fragrant aromatherapy oil heaters and lamps need to be assessed on their safety before being sold to consumers, which includes taking into account their packaging, instructions and other labelling, the effect of the product on other products, and thespecial
MANUFACTURING YOUR OWN PET FOODS A pet food is any product produced by a pet food manufacturer (even if produced in your own home) - whether processed, partially processed or unprocessed - intended to be ingested by pet animals after placing on the market. Usually pet food is in the form of a coarse mix, kibbles / biscuits, or as a wet food in tins or pouches, but it also CATTLE THAT HAVE BEEN REFUSED PASSPORTS An application for a cattle passport must be received by BCMS within 27 days of birth (with the exception of bison, applications for which need to be with BCMS within seven days of birth). Cattle without passports, whether male or female, cannot be moved off your holding alive except under licence. They may also need to be tested for BSE. PART B: YOUR OBLIGATIONS UNDER THE CONSUMER RIGHTS ACT The Consumer Rights Act 2015 (CRA) now governs the sale of goods (including cars) to consumers. As a second-hand car dealer you need to know how the law affects you and your customers. 8.2. The law on the sale of goods has evolved over many years. Previous legislation included the Sale of Goods Act 1979 (SoGA), as amended. HOME | BUSINESS COMPANIONIN-DEPTH GUIDESQUICK GUIDESWEB LAYOUTCOMPLAINTSSIGN UPNEWS & UPDATES This site contains impartial free information, and is Government-backed. The content on Business Companion is written and verified by expert contributors, but is not designed to be a replacement for professional advice and is intended only for guidance; only the courts can give an authoritative interpretation of the law. SECOND-HAND ELECTRICAL GOODS This guidance is for England, Scotland and Wales. Sellers of second-hand electrical goods are responsible for ensuring the goods meet legal safety requirements and sellers may be liable to pay compensation if they sell unsafe goods, which then cause injury ordamage.
CONSUMER CONTRACTS: OFF-PREMISES SALES Most contracts made and negotiated between traders and consumers are covered, and the Regulations split these contracts into three types: off-premises contracts. There are four types of these contracts: 1. A contract made where a consumer and trader are together and agree the contract in a place that is not the trader's business premises - for FARM ANIMAL TRANSPORT JOURNEY TIMES after a maximum of nine hours travel, a rest period of at least one hour must be given. This is sufficient time for them to be given liquid and, if necessary, fed. After this rest period, they may be transported for a maximum of a further nine hours. cattle, sheep and goats. after 14 hours of travel a rest period of at least one hourmust be given.
LABELLING AND DESCRIBING ORGANIC FOOD REGISTRATION AND RECORDS OF POULTRY Owners / keepers of poultry are required to notify / register as keepers of poultry with the Department for Environment, Food and Rural Affairs (Defra) and to keep records relating to their poultry. These records include: the movement of poultry and eggs on to and offpremises. the
CANDLES, DIFFUSERS, OIL HEATERS, ETC This guidance is for England, Scotland and Wales. Candles, diffusers, room sprays, fragrant aromatherapy oil heaters and lamps need to be assessed on their safety before being sold to consumers, which includes taking into account their packaging, instructions and other labelling, the effect of the product on other products, and thespecial
MANUFACTURING YOUR OWN PET FOODS A pet food is any product produced by a pet food manufacturer (even if produced in your own home) - whether processed, partially processed or unprocessed - intended to be ingested by pet animals after placing on the market. Usually pet food is in the form of a coarse mix, kibbles / biscuits, or as a wet food in tins or pouches, but it also CATTLE THAT HAVE BEEN REFUSED PASSPORTS An application for a cattle passport must be received by BCMS within 27 days of birth (with the exception of bison, applications for which need to be with BCMS within seven days of birth). Cattle without passports, whether male or female, cannot be moved off your holding alive except under licence. They may also need to be tested for BSE. PART B: YOUR OBLIGATIONS UNDER THE CONSUMER RIGHTS ACT The Consumer Rights Act 2015 (CRA) now governs the sale of goods (including cars) to consumers. As a second-hand car dealer you need to know how the law affects you and your customers. 8.2. The law on the sale of goods has evolved over many years. Previous legislation included the Sale of Goods Act 1979 (SoGA), as amended.GOOD PRACTICE
1b-refer-consumer. Consumer enquiries from England, Scotland and Wales are handled by the Citizens Advice Consumer Service who can be contacted by telephone on 03454 04 05 06. Consumer enquiries in Northern Ireland are handled by ConsumerLine who can be contacted by telephone on 0300 1236262. Call charges may vary. 2b-business-generic-fieldset.DISTANCE SALES
Distance selling covers the sale of goods, services or digital content where there is no face-to-face contact with consumers. For example: online. phone. mail order. TV shopping channel. interactive TV. This is a complicated area and more detail is provided in the In-depth Guide below. If you sell on or away from your business premises, you IVF FERTILITY CLINICS 1b-refer-consumer. Consumer enquiries from England, Scotland and Wales are handled by the Citizens Advice Consumer Service who can be contacted by telephone on 03454 04 05 06. Consumer enquiries in Northern Ireland are handled by ConsumerLine who can be contacted by telephone on 0300 1236262. Call charges may vary. CMA GUIDANCE FOR IVF FERTILITY CLINICS The CMA - working closely with the sector regulator, the Human Fertilisation and Embryology Authority (HFEA) - has today published Guidance for Fertility Clinics on Consumer Law: Helping Fertility Clinics Comply With Their Consumer Law Obligations. This follows concerns raised by the CMA last February about some fertility clinics' practices, such as providing unclear priceCONSUMER CONTRACTS
A consumer contract is a legally binding agreement between you and the consumer concerning the sale of goods or digital content, or the supply of services (with or without goods). Contracts can be made: verbally. in writing. by your and the consumer's conduct ('silent contracts'). An example of a silent contract is when a customer picksup
REQUIREMENTS FOR CATTLE IDENTIFICATION Note: although the United Kingdom has left the European Union, certain pieces of legislation (formally known as 'retained EU law') will still apply until such time as they are replaced by new UK legislation; this means that you will still see references to EU regulations in our guidance. This guidance is for England. The Cattle Identification Regulations 2007 implement statutory requirements CATTLE THAT HAVE BEEN REFUSED PASSPORTS An application for a cattle passport must be received by BCMS within 27 days of birth (with the exception of bison, applications for which need to be with BCMS within seven days of birth). Cattle without passports, whether male or female, cannot be moved off your holding alive except under licence. They may also need to be tested for BSE. LANDLORDS, LETTING AGENTS AND PROPERTY MANAGEMENT Complaint redress scheme. Letting agents engaging in letting agency or property management work relating to private accommodation must be a member of a redress scheme for dealing with complaints in connection with that work. Such businesses must display: a statement that they are a member of a redress scheme. the name of the redress scheme. THE WELFARE OF ANIMALS DURING TRANSPORT Note: although the United Kingdom has left the European Union, certain pieces of legislation (formally known as 'retained EU law') will still apply until such time as they are replaced by new UK legislation; this means that you will still see references to EU regulations in our guidance. This guidance is for England. Regulation (EC) No 1/2005 on the protection of animals during transport and PLASTIC STRAWS, COTTON BUDS AND STIRRERS Plastic straws, cotton bud stems and drink stirrers are consistently in the 10 most commonly found items in beach surveys. Around 15% of plastic ocean waste washes up on shore, which can increase the risk to public health from contact on beaches and bathing waters. The rest reamins in the ocean where fish and other marine animals can eat them HOME | BUSINESS COMPANIONIN-DEPTH GUIDESQUICK GUIDESWEB LAYOUTCOMPLAINTSSIGN UPNEWS & UPDATES This site contains impartial free information, and is Government-backed. The content on Business Companion is written and verified by expert contributors, but is not designed to be a replacement for professional advice and is intended only for guidance; only the courts can give an authoritative interpretation of the law. LABELLING AND DESCRIBING ORGANIC FOOD CATTLE THAT HAVE BEEN REFUSED PASSPORTS An application for a cattle passport must be received by BCMS within 27 days of birth (with the exception of bison, applications for which need to be with BCMS within seven days of birth). Cattle without passports, whether male or female, cannot be moved off your holding alive except under licence. They may also need to be tested for BSE. REQUIREMENTS FOR CATTLE IDENTIFICATION Note: although the United Kingdom has left the European Union, certain pieces of legislation (formally known as 'retained EU law') will still apply until such time as they are replaced by new UK legislation; this means that you will still see references to EU regulations in our guidance. This guidance is for England. The Cattle Identification Regulations 2007 implement statutory requirements THE RETAIL SALE OF PET FOOD The designation 'pet food' is also allowed. name or business name and address of the feed business operator responsible for the labelling. establishment approval number if available. batch or lot reference number. net quantity. list of feed additives, preceded by the heading 'additives'. moisture content if SECOND-HAND UPHOLSTERED FURNITURE CANDLES, DIFFUSERS, OIL HEATERS, ETC This guidance is for England, Scotland and Wales. Candles, diffusers, room sprays, fragrant aromatherapy oil heaters and lamps need to be assessed on their safety before being sold to consumers, which includes taking into account their packaging, instructions and other labelling, the effect of the product on other products, and thespecial
PART B: YOUR OBLIGATIONS UNDER THE CONSUMER RIGHTS ACT The Consumer Rights Act 2015 (CRA) now governs the sale of goods (including cars) to consumers. As a second-hand car dealer you need to know how the law affects you and your customers. 8.2. The law on the sale of goods has evolved over many years. Previous legislation included the Sale of Goods Act 1979 (SoGA), as amended. GUIDANCE FOR BUSINESS GOODS: Business Guidance 7 Exceptions There are certain contract types to which the Act‘s rules on goods contracts do not apply. Contracts where coins or notes – that is, money - TOBACCO ETC: PACKAGING, LABELLING, ADVERTISING AND Tobacco etc: packaging, labelling, advertising and tracking In the guide Country definitions The law General labelling requirements General conditions for all health warnings HOME | BUSINESS COMPANIONIN-DEPTH GUIDESQUICK GUIDESWEB LAYOUTCOMPLAINTSSIGN UPNEWS & UPDATES This site contains impartial free information, and is Government-backed. The content on Business Companion is written and verified by expert contributors, but is not designed to be a replacement for professional advice and is intended only for guidance; only the courts can give an authoritative interpretation of the law. LABELLING AND DESCRIBING ORGANIC FOOD CATTLE THAT HAVE BEEN REFUSED PASSPORTS An application for a cattle passport must be received by BCMS within 27 days of birth (with the exception of bison, applications for which need to be with BCMS within seven days of birth). Cattle without passports, whether male or female, cannot be moved off your holding alive except under licence. They may also need to be tested for BSE. REQUIREMENTS FOR CATTLE IDENTIFICATION Note: although the United Kingdom has left the European Union, certain pieces of legislation (formally known as 'retained EU law') will still apply until such time as they are replaced by new UK legislation; this means that you will still see references to EU regulations in our guidance. This guidance is for England. The Cattle Identification Regulations 2007 implement statutory requirements THE RETAIL SALE OF PET FOOD The designation 'pet food' is also allowed. name or business name and address of the feed business operator responsible for the labelling. establishment approval number if available. batch or lot reference number. net quantity. list of feed additives, preceded by the heading 'additives'. moisture content if SECOND-HAND UPHOLSTERED FURNITURE CANDLES, DIFFUSERS, OIL HEATERS, ETC This guidance is for England, Scotland and Wales. Candles, diffusers, room sprays, fragrant aromatherapy oil heaters and lamps need to be assessed on their safety before being sold to consumers, which includes taking into account their packaging, instructions and other labelling, the effect of the product on other products, and thespecial
PART B: YOUR OBLIGATIONS UNDER THE CONSUMER RIGHTS ACT The Consumer Rights Act 2015 (CRA) now governs the sale of goods (including cars) to consumers. As a second-hand car dealer you need to know how the law affects you and your customers. 8.2. The law on the sale of goods has evolved over many years. Previous legislation included the Sale of Goods Act 1979 (SoGA), as amended. GUIDANCE FOR BUSINESS GOODS: Business Guidance 7 Exceptions There are certain contract types to which the Act‘s rules on goods contracts do not apply. Contracts where coins or notes – that is, money - TOBACCO ETC: PACKAGING, LABELLING, ADVERTISING AND Tobacco etc: packaging, labelling, advertising and tracking In the guide Country definitions The law General labelling requirements General conditions for all health warnings REGISTRATION AND RECORDS OF POULTRY Owners / keepers of poultry are required to notify / register as keepers of poultry with the Department for Environment, Food and Rural Affairs (Defra) and to keep records relating to their poultry. These records include: the movement of poultry and eggs on to and offpremises. the
IVF FERTILITY CLINICS 1b-refer-consumer. Consumer enquiries from England, Scotland and Wales are handled by the Citizens Advice Consumer Service who can be contacted by telephone on 03454 04 05 06. Consumer enquiries in Northern Ireland are handled by ConsumerLine who can be contacted by telephone on 0300 1236262. Call charges may vary. CMA GUIDANCE FOR IVF FERTILITY CLINICS The CMA - working closely with the sector regulator, the Human Fertilisation and Embryology Authority (HFEA) - has today published Guidance for Fertility Clinics on Consumer Law: Helping Fertility Clinics Comply With Their Consumer Law Obligations. This follows concerns raised by the CMA last February about some fertility clinics' practices, such as providing unclear price ALCOHOLIC BEVERAGES, SPIRITS AND FOOD An alcoholic beverage is any drink, other than water, that has an alcohol content of more than 1.2% alcohol by volume (vol). Alcoholic beverages are food and generally follow the labelling rules for food summarised in the following guidance documents: 'Labelling of prepacked foods: general'. REQUIREMENTS FOR CATTLE IDENTIFICATION Note: although the United Kingdom has left the European Union, certain pieces of legislation (formally known as 'retained EU law') will still apply until such time as they are replaced by new UK legislation; this means that you will still see references to EU regulations in our guidance. This guidance is for England. The Cattle Identification Regulations 2007 implement statutory requirements CANDLES, DIFFUSERS, OIL HEATERS, ETC This guidance is for England, Scotland and Wales. Candles, diffusers, room sprays, fragrant aromatherapy oil heaters and lamps need to be assessed on their safety before being sold to consumers, which includes taking into account their packaging, instructions and other labelling, the effect of the product on other products, and thespecial
LANDLORDS, LETTING AGENTS AND PROPERTY MANAGEMENT Complaint redress scheme. Letting agents engaging in letting agency or property management work relating to private accommodation must be a member of a redress scheme for dealing with complaints in connection with that work. Such businesses must display: a statement that they are a member of a redress scheme. the name of the redress scheme. FARM ANIMAL TRANSPORT JOURNEY TIMES after a maximum of nine hours travel, a rest period of at least one hour must be given. This is sufficient time for them to be given liquid and, if necessary, fed. After this rest period, they may be transported for a maximum of a further nine hours. cattle, sheep and goats. after 14 hours of travel a rest period of at least one hourmust be given.
LABELLING OF NON-PREPACKED FOODS Labelling requirements. Non-prepacked food will need to be labelled with the following: the name of the food. the allergens present in the food. in the case of a meat product, a meat content declaration (see below) in the case of irradiated food, an irradiated food statement (see below) While non-prepacked foods have far fewer labelling POULTRY AT MARKETS: HANDLING AND TRANSPORT Three simple rules for better poultry handling: 1. Use both hands: 2. Enclose the wings and support all the bird's weight in your hands: 3. Ask for help with box lids and cage doors: This is the correct way to handle poultry at a market. Further advice is available from the animal health inspector, if HOME | BUSINESS COMPANIONIN-DEPTH GUIDESQUICK GUIDESWEB LAYOUTCOMPLAINTSSIGN UPNEWS & UPDATES This site contains impartial free information, and is Government-backed. The content on Business Companion is written and verified by expert contributors, but is not designed to be a replacement for professional advice and is intended only for guidance; only the courts can give an authoritative interpretation of the law. LABELLING AND DESCRIBING ORGANIC FOOD SECOND-HAND UPHOLSTERED FURNITURE THE RETAIL SALE OF PET FOOD The designation 'pet food' is also allowed. name or business name and address of the feed business operator responsible for the labelling. establishment approval number if available. batch or lot reference number. net quantity. list of feed additives, preceded by the heading 'additives'. moisture content if CATTLE THAT HAVE BEEN REFUSED PASSPORTS An application for a cattle passport must be received by BCMS within 27 days of birth (with the exception of bison, applications for which need to be with BCMS within seven days of birth). Cattle without passports, whether male or female, cannot be moved off your holding alive except under licence. They may also need to be tested for BSE. REQUIREMENTS FOR CATTLE IDENTIFICATION Note: although the United Kingdom has left the European Union, certain pieces of legislation (formally known as 'retained EU law') will still apply until such time as they are replaced by new UK legislation; this means that you will still see references to EU regulations in our guidance. This guidance is for England. The Cattle Identification Regulations 2007 implement statutory requirements LABELLING OF NON-PREPACKED FOODS LANDLORDS, LETTING AGENTS AND PROPERTY MANAGEMENT Complaint redress scheme. Letting agents engaging in letting agency or property management work relating to private accommodation must be a member of a redress scheme for dealing with complaints in connection with that work. Such businesses must display: a statement that they are a member of a redress scheme. the name of the redress scheme. TOBACCO ETC: PACKAGING, LABELLING, ADVERTISING AND Tobacco products that display European Union (EU) picture warnings, and were produced and first supplied on the UK market before 1 January 2021, can continue to be GUIDANCE FOR BUSINESS GOODS: Business Guidance 7 Exceptions There are certain contract types to which the Act‘s rules on goods contracts do not apply. Contracts where coins or notes – that is, money - HOME | BUSINESS COMPANIONIN-DEPTH GUIDESQUICK GUIDESWEB LAYOUTCOMPLAINTSSIGN UPNEWS & UPDATES This site contains impartial free information, and is Government-backed. The content on Business Companion is written and verified by expert contributors, but is not designed to be a replacement for professional advice and is intended only for guidance; only the courts can give an authoritative interpretation of the law. LABELLING AND DESCRIBING ORGANIC FOOD SECOND-HAND UPHOLSTERED FURNITURE THE RETAIL SALE OF PET FOOD The designation 'pet food' is also allowed. name or business name and address of the feed business operator responsible for the labelling. establishment approval number if available. batch or lot reference number. net quantity. list of feed additives, preceded by the heading 'additives'. moisture content if CATTLE THAT HAVE BEEN REFUSED PASSPORTS An application for a cattle passport must be received by BCMS within 27 days of birth (with the exception of bison, applications for which need to be with BCMS within seven days of birth). Cattle without passports, whether male or female, cannot be moved off your holding alive except under licence. They may also need to be tested for BSE. REQUIREMENTS FOR CATTLE IDENTIFICATION Note: although the United Kingdom has left the European Union, certain pieces of legislation (formally known as 'retained EU law') will still apply until such time as they are replaced by new UK legislation; this means that you will still see references to EU regulations in our guidance. This guidance is for England. The Cattle Identification Regulations 2007 implement statutory requirements LABELLING OF NON-PREPACKED FOODS LANDLORDS, LETTING AGENTS AND PROPERTY MANAGEMENT Complaint redress scheme. Letting agents engaging in letting agency or property management work relating to private accommodation must be a member of a redress scheme for dealing with complaints in connection with that work. Such businesses must display: a statement that they are a member of a redress scheme. the name of the redress scheme. TOBACCO ETC: PACKAGING, LABELLING, ADVERTISING AND Tobacco products that display European Union (EU) picture warnings, and were produced and first supplied on the UK market before 1 January 2021, can continue to be GUIDANCE FOR BUSINESS GOODS: Business Guidance 7 Exceptions There are certain contract types to which the Act‘s rules on goods contracts do not apply. Contracts where coins or notes – that is, money - LABELLING AND DESCRIBING ORGANIC FOOD Note: although the United Kingdom has left the European Union, certain pieces of legislation (formally known as 'retained EU law') will still apply until such time as they are replaced by new UK legislation; this means that you will still see references to EU regulations in our guidance. This guidance is for England and Wales. The Organic Products Regulations 2009 regulate production and REGISTRATION AND RECORDS OF POULTRY Owners / keepers of poultry are required to notify / register as keepers of poultry with the Department for Environment, Food and Rural Affairs (Defra) and to keep records relating to their poultry. These records include: the movement of poultry and eggs on to and offpremises. the
IVF FERTILITY CLINICS 1b-refer-consumer. Consumer enquiries from England, Scotland and Wales are handled by the Citizens Advice Consumer Service who can be contacted by telephone on 03454 04 05 06. Consumer enquiries in Northern Ireland are handled by ConsumerLine who can be contacted by telephone on 0300 1236262. Call charges may vary. ALCOHOLIC BEVERAGES, SPIRITS AND FOOD An alcoholic beverage is any drink, other than water, that has an alcohol content of more than 1.2% alcohol by volume (vol). Alcoholic beverages are food and generally follow the labelling rules for food summarised in the following guidance documents: 'Labelling of prepacked foods: general'. CMA GUIDANCE FOR IVF FERTILITY CLINICS The CMA - working closely with the sector regulator, the Human Fertilisation and Embryology Authority (HFEA) - has today published Guidance for Fertility Clinics on Consumer Law: Helping Fertility Clinics Comply With Their Consumer Law Obligations. This follows concerns raised by the CMA last February about some fertility clinics' practices, such as providing unclear price LABELLING OF NON-PREPACKED FOODS Labelling requirements. Non-prepacked food will need to be labelled with the following: the name of the food. the allergens present in the food. in the case of a meat product, a meat content declaration (see below) in the case of irradiated food, an irradiated food statement (see below) While non-prepacked foods have far fewer labelling REQUIREMENTS FOR CATTLE IDENTIFICATION Note: although the United Kingdom has left the European Union, certain pieces of legislation (formally known as 'retained EU law') will still apply until such time as they are replaced by new UK legislation; this means that you will still see references to EU regulations in our guidance. This guidance is for England. The Cattle Identification Regulations 2007 implement statutory requirements FARM ANIMAL TRANSPORT JOURNEY TIMES after a maximum of nine hours travel, a rest period of at least one hour must be given. This is sufficient time for them to be given liquid and, if necessary, fed. After this rest period, they may be transported for a maximum of a further nine hours. cattle, sheep and goats. after 14 hours of travel a rest period of at least one hourmust be given.
CANDLES, DIFFUSERS, OIL HEATERS, ETC This guidance is for England, Scotland and Wales. Candles, diffusers, room sprays, fragrant aromatherapy oil heaters and lamps need to be assessed on their safety before being sold to consumers, which includes taking into account their packaging, instructions and other labelling, the effect of the product on other products, and thespecial
POULTRY AT MARKETS: HANDLING AND TRANSPORT Three simple rules for better poultry handling: 1. Use both hands: 2. Enclose the wings and support all the bird's weight in your hands: 3. Ask for help with box lids and cage doors: This is the correct way to handle poultry at a market. Further advice is available from the animal health inspector, ifSkip to content
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