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301 Moved Permanently. openresty 🎉 Reputation, global leader in reputation experience management, acquires NuviREAD MORE1
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Product
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Listen
Intelligent, Intuitive, Real-time Social ListeningAnalyze
Actionable Analysis to Perfect StrategyPlan
Customer Experience Strategy with Collaborative PlanningLocate
Consistent and Accurate Listings Across the WebPublish
Publish platform-specific content across social with easeReview
Powerful, Intuitive Reputation ManagementEngage
Interact with Your Audience MeaningfullyCapture
Instantly Compliant Content in a Mobile AppSolutions
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Enterprise
The holistic marketing platform to engage and measure every social customer touch point Implement CX Strategy Collaborative solutions to implement your customer experience strategyMulti-location
One marketing platform to manage multiple social media accounts acrossmultiple locations
Create Engaging CX
Consistently create unique, positive content that engages and expandsyour audience.
Local
Create a fantastic customer experience from the start. Build resources, and increase brand loyalty.Nuvi Hub
All of the data, none of the UX/UI. Raw social data integration to your BI and Marketing Tools.Solve CX Problems
In the information age, a company lives and dies on analytics. Get real-time data on strategy performance, or audience trendsResources
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Blog
Learn more about Customer Experience, our products, and thoughtleadership
Market Research
Learn more about how to glean more insights from social data in yourresearch
Case Studies
Success breeds success. Read how we've helped enterprise companieslike yours.
Customer Churn
How to effectively create and implement CX to reduce churn andincrease loyalty.
News Room
The latest happenings in the news about our innovations. Reputation Management Learn how to more effectively manage reputation on a large scale.FAQs
Frequently asked questions about the NUVI 's platform, solutions, anduse cases
Strategic Planning
We specialize in a lot of things. Social data has always been one of them. Learn more about turning data into strategy.Customer ExperienceRequest a demo
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ENHANCED CUSTOMER EXPERIENCE MANAGEMENT Upgrade Your Brand Experience with Powerful Social Analytics andManagement Tools
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TRUSTED BY LEADING BRANDSOUR SOCIAL CUSTOMER
EXPERIENCE SOLUTIONS Customers expect more from companies than ever before. They expect better products, better customer service—basically, they expect every interaction with you to be better than the last. That's why customer experience is so important. Our social analytics and customer experience tools are designed to provide a fantastic customer journey that will keep them coming back.Social Listening
Strategic Planning
Team Collaboration
Customer Engagement
Social Performance Analytics Reputation Management Business Listing Management Employee-Generated ContentLISTEN
SOCIAL LISTENING
* Industry-leading data analysis in speed and accuracy * Gather unbiased, unsolicited information on your audience * Real-time monitoring of campaigns or overall brand * Identify opportunities: trends, influencers, customer sentimentshifts
* Instant Alerts
* Competitor Tracking * Listen to thousands of sources: social media, rss outlets, blogs,website, etc.
Learn more
PLAN
STRATEGIC PLANNING
* Easy campaign and content creation scheduling * Repeat posts or campaigns weekly, monthly, or yearly * Track creation progress * Manage content with KANBAN-style workflows * See your strategy in month, week, or day views* Organize assets
Learn more
PUBLISH
TEAM COLLABORATION
* Automatic publishing to social platforms * Approval for content and assets on each post * Align teams through tagging and instant updates * Utilize influencers without giving them your passwords * Preview content as it will look in the platform before publishing * Manage assets with an image galleryLearn more
ENGAGE
CUSTOMER ENGAGEMENT
* Custom queue creation * DMs, comments, or @mentions are auto-categorized according therules you set
* Flag high priority DMs, comments, or @mentions * Team members can claim and own incoming messages * Built to flow with your team organization, not the other way aroundLearn more
ANALYZE
SOCIAL PERFORMANCE ANALYTICS * Social strategy and campaign performance analysis* A/B testing
* Competitor social campaign performance analysis* Demographic data
* Engagement, reach, follower count, and impression metricsLearn more
REVIEW
REPUTATION MANAGEMENT * Manage all your reviews * Create custom responses * Send review invitations * Create custom invitations * Monitor invitation progress * Place QR codes around your store or on packagingLearn more
LOCATE
BUSINESS LISTING MANAGEMENT * Manage multiple location listings * Edit or update in one centralized location * Publish to 60+ directoriesLearn more
CAPTURE
EMPLOYEE-GENERATED CONTENT * Compliance-enabled content creation phone app * All employees contribute to content gathering * Capture a company event or happy customer * Upload images to a universal gallery * Or publish right from the appLearn more
LISTEN
SOCIAL LISTENING
* Industry-leading data analysis in speed and accuracy * Gather unbiased, unsolicited information on your audience * Real-time monitoring of campaigns or overall brand * Identify opportunities: trends, influencers, customer sentimentshifts
* Instant Alerts
* Competitor Tracking * Listen to thousands of sources: social media, rss outlets, blogs,website, etc.
Learn more
Plan
STRATEGIC PLANNING
* Easy campaign and content creation scheduling * Repeat posts or campaigns weekly, monthly, or yearly * Track creation progress * Manage content with KANBAN-style workflows * See your strategy in month, week, or day views* Organize assets
Learn more
PUBLISH
TEAM COLLABORATION
* Automatic publishing to social platforms * Approval for content and assets on each post * Align teams through tagging and instant updates * Utilize influencers without giving them your passwords * Preview content as it will look in the platform before publishing * Manage assets with an image galleryLearn more
ENGAGE
CUSTOMER ENGAGEMENT
* Custom queue creation * DMs, comments, or @mentions are auto-categorized according therules you set
* Flag high priority DMs, comments, or @mentions * Team members can claim and own incoming messages * Built to flow with your team organization, not the other way aroundLearn more
CAPTURE
EMPLOYEE-GENERATED CONTENT * Compliance-enabled content creation phone app * All employees contribute to content gathering * Capture a company event or happy customer * Upload images to a universal gallery * Or publish right from the appLearn more
ANALYZE
SOCIAL PERFORMANCE ANALYTICS * Social strategy and campaign performance analysis* A/B testing
* Competitor social campaign performance analysis* Demographic data
* Engagement, reach, follower count, and impression metricsLearn more
REVIEW
REPUTATION MANAGEMENT * Manage all your reviews * Create custom responses * Send review invitations * Create custom invitations * Monitor invitation progress * Place QR codes around your store or on packagingLearn more
LOCATE
BUSINESS LISTING MANAGEMENT * Manage multiple location listings * Edit or update in one centralized location * Publish to 60+ directoriesLearn more
VERIFIED LEADER IN SOCIAL CUSTOMER EXPERIENCE AND ANALYTICS CHECK OUT OUR NEWSROOMOUR SOCIAL CUSTOMER
EXPERIENCE SOLUTIONS Meet your audience where they live online. Understand them better and develop strong relationships with them through solutions that help you listen to and interact with them, and then analyze the whole process. Create a more cohesive and welcoming customer journey to keep customers coming back and increase your revenue year over year.BY BUSINESS TYPE
ENTERPRISE
Our Enterprise marketing platform utilizes our social customer experience suite for heightened management and efficiency.Learn More
MULTI-LOCATION
Our multi-location social solutions for companies utilize our social customer experience suite for heightened brand management and unity.Learn More
LOCAL
Our local marketing platform utilizes our social customer experience suite for heightened customer engagement and easy social mediamanagement.
Learn More
BY CX APPROACH
ENGAGE CUSTOMERS
NUVI's customer engagement platform empowers crisis, brand, and customer relationship management.Learn More
SOLVE CX PROBLEMS
NUVI's social analytics tools enhance strategy creation, market research, and competitor analysis.Learn More
IMPLEMENT STRATEGY
NUVI's content management workflow enhances content creation, collaboration, and publication.Learn More
UPGRADE YOUR CUSTOMER EXPERIENCE MANAGEMENT ENHANCE CUSTOMER EXPERIENCE TOUCHPOINTS Every customer interaction with your brand adds to the overarching customer experience. To reach your desired goals, your customer experience marketing must be fine-tuned to affect each and every part of all touch points. UPGRADE YOUR CUSTOMER EXPERIENCE MARKETING A CUSTOMER EXPERIENCE MARKETING SOLUTION SHOULD INCLUDE SIX ELEMENTS: * getting the right data * easy data segmentation * data visualization * strategy implementation tools (content creation, customerengagement, etc)
* data integration to BI tools * 1-on-1 client support for ongoing success A customer experience solution that offers all six elements will allow you to turn each company-to-consumer interaction into powerful brandexperiences.
INCREASE IMPLEMENTATION EFFICIENCY When you have a customer experience solution with everything you need, your teams will be empowered to implement customer experience plans. And as each customer experience plan unfolds, you’ll find your teams will be more unified and efficient. CREATE DATA-DRIVEN STRATEGIES The entire company is integral in every customer experience strategy. Customer experience solutions can indicate weak and strong points in the customer journey—from product development to sales to compliance management—and what to do about it. HOW DO I ENHANCE MY CUSTOMER EXPERIENCE?learn more
NUVI IS YOUR SOCIAL CUSTOMER EXPERIENCE SOLUTION Nuvi’s social analytics and customer experience platform can help your company and teams improve everything from customer growth and churn rates to reputation management to social media performance. READ OUR CASE STUDIES WHICH CUSTOMER EXPERIENCE MANAGEMENT TOOLS MATCH YOUR GOALS? We have eight primary solutions that optimize your messaging, communication, and interactions, each uniquely suited to achievingyour brand goals:
LISTEN
Intelligent, Intuitive, Real-time Social Listening. Listen before YouSpeak.
PLAN
Collaborative planning to advance your customer experience strategy.PUBLISH
Show your audience you listen. Deliver cohesive multichannelcommunication.
ENGAGE
Interact with Your Audience Meaningfully. Authentic. Genuine.Personable.
ANALYZE
Actionable analysis to perfect strategy. Innovate and connect throughdata.
LOCATE
Consistent and accurate listings across the web. Show up and be found.REVIEW
Powerful, intuitive reputation management. Become the obvious option.CAPTURE
Instantly compliant content in a mobile app. Every employee amarketer.
The Customer
Experience GuideDownload WHAT ARE CUSTOMERS SAYING? NUVI HELPS TO BRING REAL-TIME CONVERSATIONS TO LIFE! WITHOUT IT, WE'D BE MAKING LESS INFORMED DECISIONS ABOUT OUR CLIENT'S SOCIAL BUSINESS, CONTENT DIRECTION AND OVERALL STRATEGY. Taylor Nicole V. / Marketing and Advertising NUVI MAKES REAL-TIME LISTENING AND MONITORING EASIER THAN EVER, HELPING TO GUIDE CONTENT STRATEGY WITH VISUAL DATA AND ACTIONABLE INSIGHTS. WHEN WE NEED TO COMPLETE COMPETITOR AUDITS OR PULL HISTORICAL SOCIAL DATA, NUVI IS OUR GO-TO SOCIAL TOOL.Taylor Ferri
TWO PRIMARY FACETS OF NUVI STAND OUT: THEIR CUSTOMER SERVICE IS STELLAR. SECOND IS THE GRAPHIC NATURE OF THE MAIN PANELS USED TO DELINEATE WHAT THE EXACT TRENDS ARE. Bill B. / Copywriter, Social Media FREQUENTLY ASKED QUESTIONSUSE CASES
HOW DOES NUVI FACILITATE MARKET RESEARCH? We facilitate market research by providing over 20 pieces of metadata per tweet to ensure marketers know key data about a topic, including trends around keywords, locations, languages, gender, etc. Not satisfied? Read more in depth here → HOW DOES NUVI FACILITATE COMPETITIVE ANALYSIS? Nuvi offers distinct SOV stats through completely customizable Dashboard interfaces. This allows you to easily understand and report what your online presence is compared to your competitors. Through our analytics tools, you can also benchmark yourself against competitors through engagement stats across all social channels collected into one easy-to-access dashboard. HOW DOES NUVI ASSIST WITH BRAND MANAGEMENT? * Reputation management through understanding sentiment * Building strong connection with audience through easy content creation workflows and post scheduling as well as understanding engagement through analyze. * Maintaining consistent presence through easy listing and reviewsmanagement
HOW DOES NUVI ASSIST WITH CRISIS MANAGEMENT? * Real time alerts to keep you in the know when a crisis is breaking -real time reports to track hourly or daily the status of the crisis * Auto-tagging or segmenting to track specific areas of the crisis * Influencer tracking to see when a crisis begins and who is talkingabout it
Not satisfied? Read more in depth here → HOW CAN I IDENTIFY SIGNS OF A POTENTIAL CRISIS WITH NUVI? Via real time alerts. We can be alerted on keywords, influencers, volume, etc. This allows you to know before or right as a crisis is breaking, helping our clients to quickly resolve any issues before they continue to growPRODUCT
WHAT IS THE NUVI LANGUAGE ENGINE? The Nuvi Language Engine is our proprietary natural language processor which our listening and engagement capabilities are built on. It leads the industry in both speed and accuracy when listening for 12 different factors such as: 1. Sentiment analysis + Emotion Analysis2. Gender detection
3. Noun phrase extraction (trending phrases) 4. Industry category tagging 5. Vulgarity detection 6. Future/present/past tense detection7. Author intent
8. Influencer score
9. Influencer ranking 10. Author follower count 11. Author Geo Location 12. Trending Actions HOW DOES NUVI'S DATA GATHERING COMPARE TO OTHER SOCIAL LISTENING COMPANIES? IS IT BETTER DATA? IF SO, HOW? We lead the industry in both accuracy and speed of data analysis. In order to get the most accurate, real-time data analysis, we continually invest in our Language Engine built on AI. Our proprietary algorithms and machine-learning models are engineered from humanly annotated social data to then better predict incoming social data at scale with real human sentiment and emotion. The AI provides the necessary heavy lifting in your data gathering and analysis and brings the most relevant trends, or data aggregations, for you to furtheranalyze.
HOW CAN YOU NARROW IN ON SPECIFIC INFO WITH NUVI? Nuvi allows users to create segments, or filters, of data. This means you can deep dive into your data with just about anything you want. Be it gender, keywords, influencers, location, language, bio, sentiment,etc.
HOW CAN I IDENTIFY TRENDS? Nuvi identifies trends via our trending category widget, including thefollowing:
Trending keywords
Phrases
URLs
Hashtags
Positive and negative terms Networks, and categories CAN TRENDS BE IDENTIFIED BEFORE/AS THEY'RE HAPPENING? With our real time alerts, you can know of a trend as it is happening, be it a critical issue or an exciting viral conversation. With time, you will be able to use your historical data to begin to identify trends on when people are posting and how the audience talks aboutyour brand/topic
BUSINESS BY TYPE
CAN NUVI'S TOOLS HELP A SMALL ENTERPRISE TEAM? Yes! The Nuvi tool is built to optimize and automate as many processes as possible to help your team succeed no matter the size. Your dedicated client success manager can help you set up automated systems as well as develop strategies to be able to maximize the tool, evenwith a small team.
HOW DOES NUVI HELP ENTERPRISE COMPANIES? Nuvi helps enterprise companies listen to their growing audiences with industry-leading listening accuracy based on our proprietary natural language processor, Nuvi Language Engine. With insights gleaned through listening, we help enterprises engage with customers and potential opportunities across social channels. Our collaborative publishing tools help teams communicate more efficiently to deliver content to your audience. No customer experience management solution is complete with analytical power. Our Analytics solution allows you to dig deep into your content and campaigns delivered as well as that of your competition. HOW DOES NUVI HELP MANAGE MULTIPLE LOCATIONS? Nuvi Listen empowers multiple locations with their own dedicated instances of all insights, data, and visualizations surrounding their brand in real time. Listen allows you to streamline all client accounts and monitors into distinct, individual instances of Nuvi and allows you to protect data between campaigns and teams. Nuvi Listen gives you the control, allowing you to decide who can see and edit each of your monitors. Not satisfied? Read more in depth here → HOW DOES NUVI HELP LOCAL COMPANIES? Nuvi Local provides reputation management through reviews. Review requests can be customized using custom templates. QR codes can be used to generate review invitations. Users can receive notifications when new reviews are received and the platform gives the user the ability to see and respond to reviews all in one interface. Nuvi Local gives businesses the ability to push accurate info to 60 plus online directories through Locate. Important information such as changes to business hours and business operations can be edited for one or multiple locations and published to all directories in one click. It is more important than ever to keep this information up to date as changes in business operations occur during the COVID-19 pandemic.Nuvi Local gives businesses the ability to capture organic content and get consent to use the content all in one place. Increase social media presence using a combination of Smart Social and organic content. Easily schedule and manage social media content using the gallery andcalendar.
TOP READS FROM THE BLOG GOOGLE MY BUSINESS PUBLISHING TO MULTIPLE LOCATIONS Publishing to Google My Business is an important aspect of a multilocation enterprise's communication strategy. We've made it simple to publish to GMB across multiple locations while saving time.Read the Article
NEW INSIGHT DELIVERY & DASHBOARD TEMPLATES AND CUSTOMIZATION Get to insights faster through insight delivery tooltips, dashboard templates based on use case, and live-editing for dashboard datavisualiization
Read the Article
ANTICIPATION INTELLIGENCE: HOW LIVING IN THE PRESENT HELPS US SEE THEFUTURE
Traditional Customer Experience deals with analyzing past experiences to create future positive ones and prevent negative ones. What if you could anticipate an experience altogether and operate morestrategically?
Read the Article
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