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RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au.ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
TALKING TELCO
0:00 / 1:20. Live. •. These guides are designed to help you understand how to get your home or small business phone, mobile and internet connected, and how to get help if there are problems with your service. Talking Telco also includes great tips for saving money on your phone and internet service and how to stay safe online. ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. SIX HELPFUL STEPS IF YOU CAN’T GET A BROADBAND SERVICE Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
FRAUDULENT MOBILE NUMBER PORTING AND IDENTITY THEFT Fraudulent mobile number porting happens when a scammer uses your personal details to port your mobile number from one provider to another. Scammers can get access to your personal details, such as your date of birth, phone number and address, via your social media profiles. Scammers then use your mobile number to gain access to emailaccounts
SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
WHAT ‘28 DAY MONTHS’ MEAN FOR YOU Released: 11 March 2016. Many plans, including pre-paid plans and some month to month plans, on the market now work on a '28 day month' meaning your credit expires after 28 days, rather than the traditional 30 or 31 days of a calendar month. This is not an entirely new practice, but it is a price hike that will affect consumers who preferpre
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au.ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
TALKING TELCO
0:00 / 1:20. Live. •. These guides are designed to help you understand how to get your home or small business phone, mobile and internet connected, and how to get help if there are problems with your service. Talking Telco also includes great tips for saving money on your phone and internet service and how to stay safe online. ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. SIX HELPFUL STEPS IF YOU CAN’T GET A BROADBAND SERVICE Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
FRAUDULENT MOBILE NUMBER PORTING AND IDENTITY THEFT Fraudulent mobile number porting happens when a scammer uses your personal details to port your mobile number from one provider to another. Scammers can get access to your personal details, such as your date of birth, phone number and address, via your social media profiles. Scammers then use your mobile number to gain access to emailaccounts
SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
WHAT ‘28 DAY MONTHS’ MEAN FOR YOU Released: 11 March 2016. Many plans, including pre-paid plans and some month to month plans, on the market now work on a '28 day month' meaning your credit expires after 28 days, rather than the traditional 30 or 31 days of a calendar month. This is not an entirely new practice, but it is a price hike that will affect consumers who preferpre
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions inMEMBERS - ACCAN
To be successful in working towards available, accessible and affordable communications, we need the expertise and support of individuals and organisations who share our goals. Join us! Becoming a member of ACCAN will not only inform you and equip you to better navigate the communications market, but sharing your experiences SAVE THE DATE: ACCANECT 2021 #DIGITALDOWNLOAD ACCAN has announced the date for its 2021 National Conference. ACCANect 2021 #DigitalDownload will be held Online, 8th September 2021. Mark your diaries now for Australia's premiere telecommunications conference. Network and meet new people We expect over 200 attendees including industry leaders, international delegates, consumer groups, government and regulators as AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
TALKING TELCO
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
NEW RESEARCH HIGHLIGHTS URGENT NEED TO CLOSE DIGITAL New research highlights urgent need to close digital divide for Indigenous communities. Details. Released: 25 November 2020. New analysis commissioned by the Australian Communications Consumer Action Network (ACCAN) shows that urgent action is needed to address the digital divide in remote Indigenous communities in the wake ofCOVID-19 lockdowns.
HOW TO AVOID DIRECTORY ASSISTANCE CALL CHARGES Vodafone. Directory Assistance 1223. 123 ‘Ask Anything’. $0.70/minute and $0.77 connection fee on eligible Red plans. Check the Vodafone website for Prepaid rates. $1.30 per minute and $1.87 connection fee on eligible Red plans. Check the Vodafone website for Prepaid rates. Virgin Mobile. 124RED. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 HOW TO MAKE A COMPLAINT ABOUT SLOW BROADBAND SPEEDS If you have a complaint or enquiry about a problem with a specific broadband service or broadband speed representation you can contact the Australian Competition and Consumer Commission (ACCC) online or by calling 1300 302 502. Download: How to make a complaint about slow broadband speeds 40.88 KB. Download: How to make a complaint aboutslow
WHAT ‘28 DAY MONTHS’ MEAN FOR YOU Released: 11 March 2016. Many plans, including pre-paid plans and some month to month plans, on the market now work on a '28 day month' meaning your credit expires after 28 days, rather than the traditional 30 or 31 days of a calendar month. This is not an entirely new practice, but it is a price hike that will affect consumers who preferpre
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RESEARCH PUBLICATIONS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au. FRAUDULENT MOBILE NUMBER PORTING AND IDENTITY THEFT Fraudulent mobile number porting happens when a scammer uses your personal details to port your mobile number from one provider to another. Scammers can get access to your personal details, such as your date of birth, phone number and address, via your social media profiles. Scammers then use your mobile number to gain access to emailaccounts
BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 HOW DO YOU PAY YOUR BILL? Direct debit. If you choose to pay your bill by direct debit you can have the payment taken from a bank account, a credit card or a debit card. However, be aware that some providers charge a service fee, usually around one per cent, on Visa and Mastercard credit and debit cards; you may want to avoid this by using a bank account instead. SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
GOING ONLINE ON BEHALF OF OTHERS Going Online on Behalf of Others - an investigation of ‘proxy’ internet consumers. Monash University. Grant round: 2015. Grant: $14,572. A range of Australians find themselves acting as ‘proxy internet users’ – i.e. using online services and applications onbehalf
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RESEARCH PUBLICATIONS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au. FRAUDULENT MOBILE NUMBER PORTING AND IDENTITY THEFT Fraudulent mobile number porting happens when a scammer uses your personal details to port your mobile number from one provider to another. Scammers can get access to your personal details, such as your date of birth, phone number and address, via your social media profiles. Scammers then use your mobile number to gain access to emailaccounts
BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 HOW DO YOU PAY YOUR BILL? Direct debit. If you choose to pay your bill by direct debit you can have the payment taken from a bank account, a credit card or a debit card. However, be aware that some providers charge a service fee, usually around one per cent, on Visa and Mastercard credit and debit cards; you may want to avoid this by using a bank account instead. SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
GOING ONLINE ON BEHALF OF OTHERS Going Online on Behalf of Others - an investigation of ‘proxy’ internet consumers. Monash University. Grant round: 2015. Grant: $14,572. A range of Australians find themselves acting as ‘proxy internet users’ – i.e. using online services and applications onbehalf
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions inSCHEME OVERVIEW
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
SAVE THE DATE: ACCANECT 2021 #DIGITALDOWNLOAD ACCAN has announced the date for its 2021 National Conference. ACCANect 2021 #DigitalDownload will be held Online, 8th September 2021. Mark your diaries now for Australia's premiere telecommunications conference. Network and meet new people We expect over 200 attendees including industry leaders, international delegates, consumer groups, government and regulators as AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
TALKING TELCO
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
NEW RESEARCH HIGHLIGHTS URGENT NEED TO CLOSE DIGITAL New research highlights urgent need to close digital divide for Indigenous communities. Details. Released: 25 November 2020. New analysis commissioned by the Australian Communications Consumer Action Network (ACCAN) shows that urgent action is needed to address the digital divide in remote Indigenous communities in the wake ofCOVID-19 lockdowns.
POOR MOBILE RECEPTION: WHAT CAN YOU DO? Here is what you can do: Keep records. Keep a record of when and where you get poor reception. Before you contact your provider, make sure you gather all the information you have collected on your reception issues. Contact your provider. Contact your provider and tell them you have a complaint about mobile reception. HOW DO YOU PAY YOUR BILL? Direct debit. If you choose to pay your bill by direct debit you can have the payment taken from a bank account, a credit card or a debit card. However, be aware that some providers charge a service fee, usually around one per cent, on Visa and Mastercard credit and debit cards; you may want to avoid this by using a bank account instead. DOMESTIC VIOLENCE AND COMMUNICATION TECHNOLOGY Domestic violence and communication technology: Survivor experiences of intrusion, surveillance, and identity crime 6 Executive Summary More training and education about technology- ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators. AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
INTRODUCTION TO SOCIAL NETWORKING Social networking on social media websites involves the use of the internet to connect users with their friends, family and acquaintances. Social media websites are not necessarily about meeting new people online, although this does happen. Instead, they are primarily about connecting with friends, family and acquaintances youalready have.
ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 DOMESTIC VIOLENCE AND COMMUNICATION TECHNOLOGY Domestic violence and communication technology: Survivor experiences of intrusion, surveillance, and identity crime 6 Executive Summary More training and education about technology- 95 PER CENT OF HOMELESS SURVEYED OWN A MOBILE BUT ACCESS People experiencing homelessness in Sydney and Melbourne have a higher rate of mobile phone ownership than Australians generally, new University of Sydney research shows. While 92 per cent of Australians own a mobile phone, an even higher proportion – 95 per cent – of the adults, youth and families surveyed SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators. AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
INTRODUCTION TO SOCIAL NETWORKING Social networking on social media websites involves the use of the internet to connect users with their friends, family and acquaintances. Social media websites are not necessarily about meeting new people online, although this does happen. Instead, they are primarily about connecting with friends, family and acquaintances youalready have.
ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 DOMESTIC VIOLENCE AND COMMUNICATION TECHNOLOGY Domestic violence and communication technology: Survivor experiences of intrusion, surveillance, and identity crime 6 Executive Summary More training and education about technology- 95 PER CENT OF HOMELESS SURVEYED OWN A MOBILE BUT ACCESS People experiencing homelessness in Sydney and Melbourne have a higher rate of mobile phone ownership than Australians generally, new University of Sydney research shows. While 92 per cent of Australians own a mobile phone, an even higher proportion – 95 per cent – of the adults, youth and families surveyed SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
ABOUT US - CONTACT
The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. ACCAN focuses on goods and services encompassed by the converged areas of telecommunications, broadcasting, the internet and online SAVE THE DATE: ACCANECT 2021 #DIGITALDOWNLOAD ACCAN has announced the date for its 2021 National Conference. ACCANect 2021 #DigitalDownload will be held Online, 8th September 2021. Mark your diaries now for Australia's premiere telecommunications conference. Network and meet new people We expect over 200 attendees including industry leaders, international delegates, consumer groups, government and regulators as AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RESEARCH PUBLICATIONS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
NEW RESEARCH HIGHLIGHTS URGENT NEED TO CLOSE DIGITAL New research highlights urgent need to close digital divide for Indigenous communities. Details. Released: 25 November 2020. New analysis commissioned by the Australian Communications Consumer Action Network (ACCAN) shows that urgent action is needed to address the digital divide in remote Indigenous communities in the wake ofCOVID-19 lockdowns.
TALKING TELCO
0:00 / 1:20. Live. •. These guides are designed to help you understand how to get your home or small business phone, mobile and internet connected, and how to get help if there are problems with your service. Talking Telco also includes great tips for saving money on your phone and internet service and how to stay safe online. POOR MOBILE RECEPTION: WHAT CAN YOU DO? Here is what you can do: Keep records. Keep a record of when and where you get poor reception. Before you contact your provider, make sure you gather all the information you have collected on your reception issues. Contact your provider. Contact your provider and tell them you have a complaint about mobile reception. 5. CHECK MOBILE BROADBAND OPTIONS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
A MODERATE APPROACH: THE VERTIGAN REVIEW A Moderate Approach: The Vertigan Review. Details. Released: 21 July 2014. As you may have heard, the first part of the independent cost-benefit analysis of broadband and review of regulation – also known as the Vertigan Review – has been released by the Government. Satisfaction with NBN Reforms. The Review Panel has taken a moderate ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators. AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
INTRODUCTION TO SOCIAL NETWORKING Social networking on social media websites involves the use of the internet to connect users with their friends, family and acquaintances. Social media websites are not necessarily about meeting new people online, although this does happen. Instead, they are primarily about connecting with friends, family and acquaintances youalready have.
ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 DOMESTIC VIOLENCE AND COMMUNICATION TECHNOLOGY Domestic violence and communication technology: Survivor experiences of intrusion, surveillance, and identity crime 6 Executive Summary More training and education about technology- 95 PER CENT OF HOMELESS SURVEYED OWN A MOBILE BUT ACCESS People experiencing homelessness in Sydney and Melbourne have a higher rate of mobile phone ownership than Australians generally, new University of Sydney research shows. While 92 per cent of Australians own a mobile phone, an even higher proportion – 95 per cent – of the adults, youth and families surveyed SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators. AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
INTRODUCTION TO SOCIAL NETWORKING Social networking on social media websites involves the use of the internet to connect users with their friends, family and acquaintances. Social media websites are not necessarily about meeting new people online, although this does happen. Instead, they are primarily about connecting with friends, family and acquaintances youalready have.
ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 DOMESTIC VIOLENCE AND COMMUNICATION TECHNOLOGY Domestic violence and communication technology: Survivor experiences of intrusion, surveillance, and identity crime 6 Executive Summary More training and education about technology- 95 PER CENT OF HOMELESS SURVEYED OWN A MOBILE BUT ACCESS People experiencing homelessness in Sydney and Melbourne have a higher rate of mobile phone ownership than Australians generally, new University of Sydney research shows. While 92 per cent of Australians own a mobile phone, an even higher proportion – 95 per cent – of the adults, youth and families surveyed SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
ABOUT US - CONTACT
The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. ACCAN focuses on goods and services encompassed by the converged areas of telecommunications, broadcasting, the internet and online SAVE THE DATE: ACCANECT 2021 #DIGITALDOWNLOAD ACCAN has announced the date for its 2021 National Conference. ACCANect 2021 #DigitalDownload will be held Online, 8th September 2021. Mark your diaries now for Australia's premiere telecommunications conference. Network and meet new people We expect over 200 attendees including industry leaders, international delegates, consumer groups, government and regulators as AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RESEARCH PUBLICATIONS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
NEW RESEARCH HIGHLIGHTS URGENT NEED TO CLOSE DIGITAL New research highlights urgent need to close digital divide for Indigenous communities. Details. Released: 25 November 2020. New analysis commissioned by the Australian Communications Consumer Action Network (ACCAN) shows that urgent action is needed to address the digital divide in remote Indigenous communities in the wake ofCOVID-19 lockdowns.
TALKING TELCO
0:00 / 1:20. Live. •. These guides are designed to help you understand how to get your home or small business phone, mobile and internet connected, and how to get help if there are problems with your service. Talking Telco also includes great tips for saving money on your phone and internet service and how to stay safe online. POOR MOBILE RECEPTION: WHAT CAN YOU DO? Here is what you can do: Keep records. Keep a record of when and where you get poor reception. Before you contact your provider, make sure you gather all the information you have collected on your reception issues. Contact your provider. Contact your provider and tell them you have a complaint about mobile reception. 5. CHECK MOBILE BROADBAND OPTIONS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
A MODERATE APPROACH: THE VERTIGAN REVIEW A Moderate Approach: The Vertigan Review. Details. Released: 21 July 2014. As you may have heard, the first part of the independent cost-benefit analysis of broadband and review of regulation – also known as the Vertigan Review – has been released by the Government. Satisfaction with NBN Reforms. The Review Panel has taken a moderate ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 HOW DO YOU PAY YOUR BILL? Direct debit. If you choose to pay your bill by direct debit you can have the payment taken from a bank account, a credit card or a debit card. However, be aware that some providers charge a service fee, usually around one per cent, on Visa and Mastercard credit and debit cards; you may want to avoid this by using a bank account instead. ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 HOW DO YOU PAY YOUR BILL? Direct debit. If you choose to pay your bill by direct debit you can have the payment taken from a bank account, a credit card or a debit card. However, be aware that some providers charge a service fee, usually around one per cent, on Visa and Mastercard credit and debit cards; you may want to avoid this by using a bank account instead. ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
ABOUT US - CONTACT
The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. ACCAN focuses on goods and services encompassed by the converged areas of telecommunications, broadcasting, the internet and onlineGRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions inHARDSHIP - ACCAN
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
SCHEME OVERVIEW
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
RESEARCH PUBLICATIONS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
HOW TO APPLY
Step 1 - Read the Guidelines and Strategic Plan. Step 2 - Create a rough draft of your project idea. Step 3 - Contact the grants team to review the idea and get advice on whether it is likely to be considered eligible: Email: grants@accan.org.au. Call: 02 9288 4000. If you are deaf, or have a hearing or speech impairment, contact usthrough the
ADSL - ACCAN
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
TALKING TELCO
0:00 / 1:20. Live. •. These guides are designed to help you understand how to get your home or small business phone, mobile and internet connected, and how to get help if there are problems with your service. Talking Telco also includes great tips for saving money on your phone and internet service and how to stay safe online. CENTRELINK TELEPHONE ALLOWANCE Centrelink Telephone Allowance. You might be eligible to receive the Centrelink Telephone Allowance to help you pay for your phone and internet connection. If you are eligible you can receive a payment from the Government of either $28.20 or $42.00 every three months. You can read more information about whether you can get the Centrelink GOING ONLINE ON BEHALF OF OTHERS Going Online on Behalf of Others - an investigation of ‘proxy’ internet consumers. Monash University. Grant round: 2015. Grant: $14,572. A range of Australians find themselves acting as ‘proxy internet users’ – i.e. using online services and applications onbehalf
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 HOW DO YOU PAY YOUR BILL? Direct debit. If you choose to pay your bill by direct debit you can have the payment taken from a bank account, a credit card or a debit card. However, be aware that some providers charge a service fee, usually around one per cent, on Visa and Mastercard credit and debit cards; you may want to avoid this by using a bank account instead. ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 HOW DO YOU PAY YOUR BILL? Direct debit. If you choose to pay your bill by direct debit you can have the payment taken from a bank account, a credit card or a debit card. However, be aware that some providers charge a service fee, usually around one per cent, on Visa and Mastercard credit and debit cards; you may want to avoid this by using a bank account instead. ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions inABOUT US - CONTACT
The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. ACCAN focuses on goods and services encompassed by the converged areas of telecommunications, broadcasting, the internet and onlineHARDSHIP - ACCAN
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
SCHEME OVERVIEW
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
HOW TO APPLY
Step 1 - Read the Guidelines and Strategic Plan. Step 2 - Create a rough draft of your project idea. Step 3 - Contact the grants team to review the idea and get advice on whether it is likely to be considered eligible: Email: grants@accan.org.au. Call: 02 9288 4000. If you are deaf, or have a hearing or speech impairment, contact usthrough the
ADSL - ACCAN
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
TALKING TELCO
0:00 / 1:20. Live. •. These guides are designed to help you understand how to get your home or small business phone, mobile and internet connected, and how to get help if there are problems with your service. Talking Telco also includes great tips for saving money on your phone and internet service and how to stay safe online. CENTRELINK TELEPHONE ALLOWANCE Centrelink Telephone Allowance. You might be eligible to receive the Centrelink Telephone Allowance to help you pay for your phone and internet connection. If you are eligible you can receive a payment from the Government of either $28.20 or $42.00 every three months. You can read more information about whether you can get the Centrelink HOW TO USE LESS DATA ON YOUR SMARTPHONE Download: How to use less data on your smartphone 60.5 KB Download: How to use less data on your smartphone 124.99 KB Smartphones can chew through your data allowance without you realising it. This can be because data-hungry apps are left open or simply due to default settings on your phone. GOING ONLINE ON BEHALF OF OTHERS Going Online on Behalf of Others - an investigation of ‘proxy’ internet consumers. Monash University. Grant round: 2015. Grant: $14,572. A range of Australians find themselves acting as ‘proxy internet users’ – i.e. using online services and applications onbehalf
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 HOW DO YOU PAY YOUR BILL? Direct debit. If you choose to pay your bill by direct debit you can have the payment taken from a bank account, a credit card or a debit card. However, be aware that some providers charge a service fee, usually around one per cent, on Visa and Mastercard credit and debit cards; you may want to avoid this by using a bank account instead. ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 HOW DO YOU PAY YOUR BILL? Direct debit. If you choose to pay your bill by direct debit you can have the payment taken from a bank account, a credit card or a debit card. However, be aware that some providers charge a service fee, usually around one per cent, on Visa and Mastercard credit and debit cards; you may want to avoid this by using a bank account instead. ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions inABOUT US - CONTACT
The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. ACCAN focuses on goods and services encompassed by the converged areas of telecommunications, broadcasting, the internet and onlineHARDSHIP - ACCAN
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
SCHEME OVERVIEW
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
HOW TO APPLY
Step 1 - Read the Guidelines and Strategic Plan. Step 2 - Create a rough draft of your project idea. Step 3 - Contact the grants team to review the idea and get advice on whether it is likely to be considered eligible: Email: grants@accan.org.au. Call: 02 9288 4000. If you are deaf, or have a hearing or speech impairment, contact usthrough the
ADSL - ACCAN
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
TALKING TELCO
0:00 / 1:20. Live. •. These guides are designed to help you understand how to get your home or small business phone, mobile and internet connected, and how to get help if there are problems with your service. Talking Telco also includes great tips for saving money on your phone and internet service and how to stay safe online. CENTRELINK TELEPHONE ALLOWANCE Centrelink Telephone Allowance. You might be eligible to receive the Centrelink Telephone Allowance to help you pay for your phone and internet connection. If you are eligible you can receive a payment from the Government of either $28.20 or $42.00 every three months. You can read more information about whether you can get the Centrelink HOW TO USE LESS DATA ON YOUR SMARTPHONE Download: How to use less data on your smartphone 60.5 KB Download: How to use less data on your smartphone 124.99 KB Smartphones can chew through your data allowance without you realising it. This can be because data-hungry apps are left open or simply due to default settings on your phone. GOING ONLINE ON BEHALF OF OTHERS Going Online on Behalf of Others - an investigation of ‘proxy’ internet consumers. Monash University. Grant round: 2015. Grant: $14,572. A range of Australians find themselves acting as ‘proxy internet users’ – i.e. using online services and applications onbehalf
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 HOW DO YOU PAY YOUR BILL? Direct debit. If you choose to pay your bill by direct debit you can have the payment taken from a bank account, a credit card or a debit card. However, be aware that some providers charge a service fee, usually around one per cent, on Visa and Mastercard credit and debit cards; you may want to avoid this by using a bank account instead. ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
ACCANCONSUMER INFORMATIONACCAN'S WORKMEDIA CENTREGRANTSMEMBERSABOUT US Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in AVOIDING PHONE AND INTERNET SCAMS Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
ACCESSIBLE TELECOMS
Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities. This service also provides information about product training, set-up, on-going support and equipment provision(where
RRRC COALITION
Canberra Delegation - March 2017. On 20-21 March, 2017, members of the Regional, Rural and Remote Communications Coalition formed a delegation in Canberra to meet with Parliamentarians and highlight issues with telecommunications in rural and regional areas. Collectively, the group met with more than 50 MPs and Senators.MEDIA RELEASES
Welcome to our collection of the latest news and current affairs that impact communications consumers. Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week. Media enquiries: Mobile: 0409 966 931 (calls only, no texts please) Phone: 02 9288 4000. media (at) accan.org.au. BREAKING DOWN BARRIERS TO DIGITAL GOVERNMENT Australian Communications Consumer Action Network (ACCAN) Australia’s peak telecommunications consumer organisation Suite 4.02, 55 Mountain St, Ultimo NSW 2007 HOW DO YOU PAY YOUR BILL? Direct debit. If you choose to pay your bill by direct debit you can have the payment taken from a bank account, a credit card or a debit card. However, be aware that some providers charge a service fee, usually around one per cent, on Visa and Mastercard credit and debit cards; you may want to avoid this by using a bank account instead. ADSL AVAILABILITY MAP ADSL Availability Map. The map was prepared using available data from Telstra (March 2017), nbn (October 2015) and the Department of Communications and Arts (MyBroadband Version 4 2016). It identifies areas, and the reasons, that may be unable to get an ADSL service and when these areas will have services over NBN. SMALL BUSINESSES MAKE MORE COMPLAINTS TO TIO Small businesses make more complaints to TIO. Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today. More than 22,000 complaints were made in 2010-11 by smallbusinesses
GRANTS - ACCAN
Welcome ACCAN works towards achieving communications services that are trusted, inclusive, and available for all. With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions inABOUT US - CONTACT
The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. ACCAN focuses on goods and services encompassed by the converged areas of telecommunications, broadcasting, the internet and onlineHARDSHIP - ACCAN
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
SCHEME OVERVIEW
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
HOW TO APPLY
Step 1 - Read the Guidelines and Strategic Plan. Step 2 - Create a rough draft of your project idea. Step 3 - Contact the grants team to review the idea and get advice on whether it is likely to be considered eligible: Email: grants@accan.org.au. Call: 02 9288 4000. If you are deaf, or have a hearing or speech impairment, contact usthrough the
ADSL - ACCAN
Your consumer voice on phones and internet: Australia’s peak body for consumer representation in communications. We represent residential consumers and small businesses including not-for profit organisations in so far as they are consumers. ACCAN focuses on goods and services encompassed by the converging areas of telecommunications, the internet and broadcasting, including bothcurrent and
TALKING TELCO
0:00 / 1:20. Live. •. These guides are designed to help you understand how to get your home or small business phone, mobile and internet connected, and how to get help if there are problems with your service. Talking Telco also includes great tips for saving money on your phone and internet service and how to stay safe online. CENTRELINK TELEPHONE ALLOWANCE Centrelink Telephone Allowance. You might be eligible to receive the Centrelink Telephone Allowance to help you pay for your phone and internet connection. If you are eligible you can receive a payment from the Government of either $28.20 or $42.00 every three months. You can read more information about whether you can get the Centrelink HOW TO USE LESS DATA ON YOUR SMARTPHONE Download: How to use less data on your smartphone 60.5 KB Download: How to use less data on your smartphone 124.99 KB Smartphones can chew through your data allowance without you realising it. This can be because data-hungry apps are left open or simply due to default settings on your phone. GOING ONLINE ON BEHALF OF OTHERS Going Online on Behalf of Others - an investigation of ‘proxy’ internet consumers. Monash University. Grant round: 2015. Grant: $14,572. A range of Australians find themselves acting as ‘proxy internet users’ – i.e. using online services and applications onbehalf
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LATEST NEWS
AUSTRALIAN HUMAN RIGHTS COMMISSION SUPPORTS ACCAN’S CALL FOR NO AUSTRALIAN LEFT OFFLINE * Details Released: 31 May 2021 The Australian Human Rights Commission has heeded the Australian Communications Consumer Action Network (ACCAN)’s call for no Australian to be left offline, with the release of the Human Rights and Technology Final Report The report, presented to the Attorney General, details the Australian Human Rights Commission’s support for a concessional broadband rate for low-income households to make internet access more affordable and improve digital inclusion. “The past year has demonstrated just how essential it is to be online,” said ACCAN CEO, Teresa Corbin. “With Melbourne in the midst of its latest lockdown, and families forced back into remote work and schooling, we need to act now to make sure that our most vulnerable have access to a reliable, affordable broadband product.” Read more: Australian Human Rights Commission supports ACCAN’s call for No Australian Left Offline MEDIA REFORM GREEN PAPER – MODERNISING TELEVISION REGULATION INAUSTRALIA
* Details Released: 20 May 2021 Over the last ten years, faster internet speeds have dramatically impacted the way that Australians consume media. Many Australians have switched from free-to-air television (FTA) to subscription video on demand services. These include streaming services like Netflix, Stan, and Kayo and broadcast video on demand (FTA catch-up services, or BVOD). According to the ACMA, 77% of Australian households now have at least one SVOD service, compared to 61% in 20171. With viewers switching from free-to-air to online content, there have been many questions raised about how the traditional media industry can sustain itself in a world where advertising dollars follow audiences; with less people tuning in to traditional media, these outlets are less attractive to advertisers. Regional newspapers and television channels are also closing because of loss of advertising revenue. To help keep Australia’s media sector alive, the Government needs to find a way to modernise television regulation. With the expansion in dependency on data services and roll-out of 5G Mobile, the government is also looking at how they manage the limited spectrum used for telecommunications and broadcasting. To encourage input and debate from interested parties about how the media laws should be changed, the Government released a Green Paper in November 2020 with proposals for new ways to fund Australian media andhow it operates.
Read more: Media Reform Green Paper – Modernising Television Regulation in Australia Write comment (0 Comments) WHAT PROGRAMS AND OFFERS ARE AVAILABLE TO HELP YOU STAY CONNECTED? * Details Released: 05 May 2021Struggling
with the cost of your internet or mobile service? ACCAN has put together a list of telco offers for targeted groups to help stayconnected.
As this list only shows offers for targeted groups, there may be alternative products and services out there for general consumers that meet your needs, so it’s also worth comparing plans. To do so, head to an online comparison site, such as WhistleOut or Finder. ACCAN has also prepared a money saving guide with tips to reduce yourtelco bill.
If you are unable to meet your bills and are in financial hardship, check out ACCAN’s hardship portal for more information on what you can do. Read more: What programs and offers are available to help you stayconnected?
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