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CONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland and the United Kingdom wewill help
TELECOMMUNICATION: MOBILE CARRIER IN GERMANY To do so you have to contact your provider either online or by phone. Most providers offer a function on their website where you can lock your card easily. You can also call your provider or even call the general locking line. This service will forward you directly to VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland hat seinen Standort an der deutsch-französischen Grenze in Kehl am Rhein und liegt in direkter Nachbarschaft zur Eurometropole Straßburg. Wir sind Ihr direkter Ansprechpartner für grenzüberschreitende Verbraucherfragen und helfen kostenlos bei Problemen mit einem Händler aus dem EU-Ausland. SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products.In case of the purchase of used goods the guarantee term can be reduced to one year.This legal guarantee only applies on material defects that already existed when the consumer received the product. LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. If someone owes you money and is not willing to pay it back, you can also try the German "Mahnverfahren". WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? Guarantees and warranties in the EU. The legal guarantee is mandatory and applies EU-wide for two years beginning from the date you receive the goods. In the case of used goods, the warranty claims may not be less than one year. In addition, there is often an additional commercial warranty. However, this is a service that dealers or ILLEGAL DOWNLOADING & FILE SHARING IN GERMANY The Bundesgerichtshof (Federal Court of German Justice) decided in its ruling on June 11, 2015 that the owner of the line can be held responsible for every illegal download. (BGH, 11.06.2015 – I ZR 75/14). So to escape the fine, you need to supply evidence to EINE REISE BUCHEN IN CORONA-ZEITEN: 7 TIPPS Eine Reise buchen in Corona-Zeiten: Mit diesen 7 Tipps sind Sie auf der sicheren Seite. Ostern, Pfingsten und natürlich der Sommer sind beliebte Zeitpunkte, um europaweit zu verreisen. Wäre da nicht die Corona-Pandemie, welche die Urlaubsplanung schwierig macht. AUSLANDSKONTO: SO KLAPPT ES MIT DER KONTOERÖFFNUNGTRANSLATE THIS PAGE Wenn Sie Zahlungen über Ihr neues Konto im EU-Ausland abwickeln wollen, muss Ihnen Ihre alte Bank. eine Liste über laufende Daueraufträge, Lastschriftmandate, regelmäßige Überweisungen der vergangenen 13 Monate zur Verfügung stellen. Ihr altes Konto schließen. Beachten Sie die Kündigungsfristen in Ihrem Kontoführungsvertrag. PRAXISTIPPS FÜR VERBRAUCHER 6 PRAXISTIPPS 1. Verbraucher können sich (fast) immer an eine Schlich - tungsstelle wenden, wenn sie eine Streitigkeit mit einem Unternehmen in der EU, Island, LichtensteinCONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland and the United Kingdom wewill help
TELECOMMUNICATION: MOBILE CARRIER IN GERMANY To do so you have to contact your provider either online or by phone. Most providers offer a function on their website where you can lock your card easily. You can also call your provider or even call the general locking line. This service will forward you directly to VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland hat seinen Standort an der deutsch-französischen Grenze in Kehl am Rhein und liegt in direkter Nachbarschaft zur Eurometropole Straßburg. Wir sind Ihr direkter Ansprechpartner für grenzüberschreitende Verbraucherfragen und helfen kostenlos bei Problemen mit einem Händler aus dem EU-Ausland. SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products.In case of the purchase of used goods the guarantee term can be reduced to one year.This legal guarantee only applies on material defects that already existed when the consumer received the product. LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. If someone owes you money and is not willing to pay it back, you can also try the German "Mahnverfahren". WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? Guarantees and warranties in the EU. The legal guarantee is mandatory and applies EU-wide for two years beginning from the date you receive the goods. In the case of used goods, the warranty claims may not be less than one year. In addition, there is often an additional commercial warranty. However, this is a service that dealers or ILLEGAL DOWNLOADING & FILE SHARING IN GERMANY The Bundesgerichtshof (Federal Court of German Justice) decided in its ruling on June 11, 2015 that the owner of the line can be held responsible for every illegal download. (BGH, 11.06.2015 – I ZR 75/14). So to escape the fine, you need to supply evidence to EINE REISE BUCHEN IN CORONA-ZEITEN: 7 TIPPS Eine Reise buchen in Corona-Zeiten: Mit diesen 7 Tipps sind Sie auf der sicheren Seite. Ostern, Pfingsten und natürlich der Sommer sind beliebte Zeitpunkte, um europaweit zu verreisen. Wäre da nicht die Corona-Pandemie, welche die Urlaubsplanung schwierig macht. AUSLANDSKONTO: SO KLAPPT ES MIT DER KONTOERÖFFNUNGTRANSLATE THIS PAGE Wenn Sie Zahlungen über Ihr neues Konto im EU-Ausland abwickeln wollen, muss Ihnen Ihre alte Bank. eine Liste über laufende Daueraufträge, Lastschriftmandate, regelmäßige Überweisungen der vergangenen 13 Monate zur Verfügung stellen. Ihr altes Konto schließen. Beachten Sie die Kündigungsfristen in Ihrem Kontoführungsvertrag. PRAXISTIPPS FÜR VERBRAUCHER 6 PRAXISTIPPS 1. Verbraucher können sich (fast) immer an eine Schlich - tungsstelle wenden, wenn sie eine Streitigkeit mit einem Unternehmen in der EU, Island, Lichtenstein ABOUT US | EUROPEAN CONSUMER CENTRE GERMANY European Consumer Centre Germany - Help and advice for consumers. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we CONTACT US | EUROPEAN CONSUMER CENTRE GERMANY Contact us. Cancelled flight, undelivered goods, faulty products If you encounter an issue with a trader based in another country of the European Union, Iceland or Norway and you are unable to reach an amicable solution, get in touch with the European Consumer Centre (ECC) of your country of residence.There you will receive free of charge specialist advice and assistance. HOW TO RENT PROPERTY IN GERMANY? Finding a House or Apartment. Property advertisements: Make use of regional and local newspapers, free newspapers displayed in shops and public buildings, or look online for offers. With the help of a real estate agent (Immobilienmakler): in this case, the agency fees cannot be more than two months’ rent without utilities (Kaltmiete) plus VAT(MwSt.).
MOTOR VEHICLES: TIPS FOR YOUR VACATION. Car hire is a practical way to get around on holiday. Before choosing a rental car company, travellers should check the included services, such as insurance coverage. Read the rental contract carefully to avoid unpleasant surprises. If you want to buy a vehicle in another EU country you should check the dealer for seriousness. ONLINE DISPUTE RESOLUTION: EUROPEAN ODR PLATFORM/ FUNCTIONING The European ODR platform. October 22, 2020. Consumers can use the EU Commission's platform for online dispute resolution to contact ADR bodies throughout Europe or to find a solution by a direct talk with the company. The National Contact Point Germany supports consumers in Germany who want to open a case against an online trader in another EU MOBILE PHONE PROVIDER IN GERMANY Fixed telephone, internet TV & mobile phone contracts. Generally, the contract term is about two years. If you do not cancel it within the deadlines (max. deadline allowed by law: 3 months), it will be renewed for another year. You have the option to cancel the contract at the end of the contract term.TRAVEL IN THE EU
Rail passenger rights. When you travel through Europe by train, the EU protects you and gives you rights. These rules apply to delays of more than one hour in departure EUROPEAN CONSUMER CENTRES NETWORK The European Consumer Centres Network (ECC-Net) was created by the European Commission in 2005. There is one European Consumer Centre in each member state of the European Union as well as in Iceland and Norway, that is 27 ECCs in total. They offer free assistance and advice to consumers. ALTERNATIVE DISPUTE RESOLUTION BODIES IN EUROPE Cyprus. Alternative dispute resolution bodies: There are three specialized ADR bodies in Cyprus, the Office of the Commissioner of Electronic Communications and Postal Regulation (Authority), the Technical Chamber of Cyprus and The Financial Ombudsman. The first one is competent for all disputes regarding electronic communications,postal
REPORT: COMMERCIAL WARRANTIES 7 In September 2012, a Slovenian consumer bought a notebook from an Austrian online store. After 3 months, problems with the screen occurred. Following the instructions in the documentation provided,CONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland and the United Kingdom wewill help
TELECOMMUNICATION: MOBILE CARRIER IN GERMANY To do so you have to contact your provider either online or by phone. Most providers offer a function on their website where you can lock your card easily. You can also call your provider or even call the general locking line. This service will forward you directly to VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland hat seinen Standort an der deutsch-französischen Grenze in Kehl am Rhein und liegt in direkter Nachbarschaft zur Eurometropole Straßburg. Wir sind Ihr direkter Ansprechpartner für grenzüberschreitende Verbraucherfragen und helfen kostenlos bei Problemen mit einem Händler aus dem EU-Ausland. SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products. In case of the purchase of used goods the guarantee term can be reduced to one year. This legal guarantee only applies on material defects that already existed when the consumer received the product. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. If someone owes you money and is not willing to pay it back, you can also try the German "Mahnverfahren". WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? Guarantees and warranties in the EU. The legal guarantee is mandatory and applies EU-wide for two years beginning from the date you receive the goods. In the case of used goods, the warranty claims may not be less than one year. In addition, there is often an additional commercial warranty. However, this is a service that dealers or ILLEGAL DOWNLOADING & FILE SHARING IN GERMANY The Bundesgerichtshof (Federal Court of German Justice) decided in its ruling on June 11, 2015 that the owner of the line can be held responsible for every illegal download. (BGH, 11.06.2015 – I ZR 75/14). So to escape the fine, you need to supply evidence to VOLLMACHT / PROCURATION / POWER OF ATTORNEY / PODER DE Name / Nom / Name /Nombre Adresse / demeurant à / address /dirección Beschwerdegegner / partie adverse / opponent Vollmacht / Procuration / Power of Attorney / Poder de representación AUSLANDSKONTO: SO KLAPPT ES MIT DER KONTOERÖFFNUNGTRANSLATE THIS PAGE Wenn Sie Zahlungen über Ihr neues Konto im EU-Ausland abwickeln wollen, muss Ihnen Ihre alte Bank. eine Liste über laufende Daueraufträge, Lastschriftmandate, regelmäßige Überweisungen der vergangenen 13 Monate zur Verfügung stellen. Ihr altes Konto schließen. Beachten Sie die Kündigungsfristen in Ihrem Kontoführungsvertrag.CONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland and the United Kingdom wewill help
TELECOMMUNICATION: MOBILE CARRIER IN GERMANY To do so you have to contact your provider either online or by phone. Most providers offer a function on their website where you can lock your card easily. You can also call your provider or even call the general locking line. This service will forward you directly to VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland hat seinen Standort an der deutsch-französischen Grenze in Kehl am Rhein und liegt in direkter Nachbarschaft zur Eurometropole Straßburg. Wir sind Ihr direkter Ansprechpartner für grenzüberschreitende Verbraucherfragen und helfen kostenlos bei Problemen mit einem Händler aus dem EU-Ausland. SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products. In case of the purchase of used goods the guarantee term can be reduced to one year. This legal guarantee only applies on material defects that already existed when the consumer received the product. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. If someone owes you money and is not willing to pay it back, you can also try the German "Mahnverfahren". WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? Guarantees and warranties in the EU. The legal guarantee is mandatory and applies EU-wide for two years beginning from the date you receive the goods. In the case of used goods, the warranty claims may not be less than one year. In addition, there is often an additional commercial warranty. However, this is a service that dealers or ILLEGAL DOWNLOADING & FILE SHARING IN GERMANY The Bundesgerichtshof (Federal Court of German Justice) decided in its ruling on June 11, 2015 that the owner of the line can be held responsible for every illegal download. (BGH, 11.06.2015 – I ZR 75/14). So to escape the fine, you need to supply evidence to VOLLMACHT / PROCURATION / POWER OF ATTORNEY / PODER DE Name / Nom / Name /Nombre Adresse / demeurant à / address /dirección Beschwerdegegner / partie adverse / opponent Vollmacht / Procuration / Power of Attorney / Poder de representación AUSLANDSKONTO: SO KLAPPT ES MIT DER KONTOERÖFFNUNGTRANSLATE THIS PAGE Wenn Sie Zahlungen über Ihr neues Konto im EU-Ausland abwickeln wollen, muss Ihnen Ihre alte Bank. eine Liste über laufende Daueraufträge, Lastschriftmandate, regelmäßige Überweisungen der vergangenen 13 Monate zur Verfügung stellen. Ihr altes Konto schließen. Beachten Sie die Kündigungsfristen in Ihrem Kontoführungsvertrag.MOVING TO GERMANY
Moving to Germany. January 23, 2020. We provide you with important information what to think about and what to do after you move to Germany. Starting with registration in the town hall, broadcasting fees, vehicle registration, taxes and charges. ABOUT US | EUROPEAN CONSUMER CENTRE GERMANY European Consumer Centre Germany - Help and advice for consumers. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we HOW TO RENT PROPERTY IN GERMANY? Finding a House or Apartment. Property advertisements: Make use of regional and local newspapers, free newspapers displayed in shops and public buildings, or look online for offers. With the help of a real estate agent (Immobilienmakler): in this case, the agency fees cannot be more than two months’ rent without utilities (Kaltmiete) plus VAT(MwSt.).
ONLINE DISPUTE RESOLUTION: EUROPEAN ODR PLATFORM/ FUNCTIONING The European ODR platform. October 22, 2020. Consumers can use the EU Commission's platform for online dispute resolution to contact ADR bodies throughout Europe or to find a solution by a direct talk with the company. The National Contact Point Germany supports consumers in Germany who want to open a case against an online trader in another EU ONLINE SHOPPING: YOUR RIGHTS WHEN SHOPPING ONLINE Online-Shopping . Shopping around the clock? No problem on the Internet. Clothing, musical tickets, groceries, electrical appliances and much more are just a swipe or TIPS FOR FINANCIAL AND INSURANCE MATTERS WHEN GOING ABROAD Renting in Germany . For all real estate properties located in Germany, the rental contract based on German law. We provide you with information about house hunting and housing allowance, deposit, rent and utilities, renovation, home insurance and much more. GENERAL CONSUMER CONCILIATION BODIES All General Consumer Conciliation Bodies provide assistance if there is no specialised Consumer Conciliation Body in Germany. This is the case, for example, for disputes with retailers, car rental companies and water suppliers. DISPUTES WITH TELECOMMUNICATION PROVIDERS OR POSTAL SERVICES The Bundesnetzagentur: Schlichtungsstelle Post*. (Post Conciliation Board of the Federal Network Agency) is competent for disputes concerning Mail and Parcels (Postal Services). Referat 318. Tulpenfeld 4. 53113 Bonn. Phone: +49 228/142222. DISPUTE WITH FINANCIAL INSTITUTIONS: CONSUMER CREDITS deals with complaints of consumers against German financial institutions held directly or indirectly by the public sector either in whole or in part that are members of the ombudsman. Postfach 11 02 72. 10832 Berlin. Phone: +49 30/8192295. E-Mail: ombudsmann@voeb-kbs.de. AIR PASSENGER RIGHTS 5 Since the 1st of November 2008 air companies have to display the actual prices in their advertisments ac-cording to Regulation (EC) No1008/2008.
CONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland and the United Kingdom wewill help
TELECOMMUNICATION: MOBILE CARRIER IN GERMANY To do so you have to contact your provider either online or by phone. Most providers offer a function on their website where you can lock your card easily. You can also call your provider or even call the general locking line. This service will forward you directly to VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland hat seinen Standort an der deutsch-französischen Grenze in Kehl am Rhein und liegt in direkter Nachbarschaft zur Eurometropole Straßburg. Wir sind Ihr direkter Ansprechpartner für grenzüberschreitende Verbraucherfragen und helfen kostenlos bei Problemen mit einem Händler aus dem EU-Ausland. SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products. In case of the purchase of used goods the guarantee term can be reduced to one year. This legal guarantee only applies on material defects that already existed when the consumer received the product. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. If someone owes you money and is not willing to pay it back, you can also try the German "Mahnverfahren". ILLEGAL DOWNLOADING & FILE SHARING IN GERMANY The Bundesgerichtshof (Federal Court of German Justice) decided in its ruling on June 11, 2015 that the owner of the line can be held responsible for every illegal download. (BGH, 11.06.2015 – I ZR 75/14). So to escape the fine, you need to supply evidence toCONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland and the United Kingdom wewill help
TELECOMMUNICATION: MOBILE CARRIER IN GERMANY To do so you have to contact your provider either online or by phone. Most providers offer a function on their website where you can lock your card easily. You can also call your provider or even call the general locking line. This service will forward you directly to VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland hat seinen Standort an der deutsch-französischen Grenze in Kehl am Rhein und liegt in direkter Nachbarschaft zur Eurometropole Straßburg. Wir sind Ihr direkter Ansprechpartner für grenzüberschreitende Verbraucherfragen und helfen kostenlos bei Problemen mit einem Händler aus dem EU-Ausland. SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products. In case of the purchase of used goods the guarantee term can be reduced to one year. This legal guarantee only applies on material defects that already existed when the consumer received the product. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. If someone owes you money and is not willing to pay it back, you can also try the German "Mahnverfahren". ILLEGAL DOWNLOADING & FILE SHARING IN GERMANY The Bundesgerichtshof (Federal Court of German Justice) decided in its ruling on June 11, 2015 that the owner of the line can be held responsible for every illegal download. (BGH, 11.06.2015 – I ZR 75/14). So to escape the fine, you need to supply evidence to ABOUT US | EUROPEAN CONSUMER CENTRE GERMANY European Consumer Centre Germany - Help and advice for consumers. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we HOW TO RENT PROPERTY IN GERMANY? Finding a House or Apartment. Property advertisements: Make use of regional and local newspapers, free newspapers displayed in shops and public buildings, or look online for offers. With the help of a real estate agent (Immobilienmakler): in this case, the agency fees cannot be more than two months’ rent without utilities (Kaltmiete) plus VAT(MwSt.).
MOTOR VEHICLES: TIPS FOR YOUR VACATION. Car hire is a practical way to get around on holiday. Before choosing a rental car company, travellers should check the included services, such as insurance coverage. Read the rental contract carefully to avoid unpleasant surprises. If you want to buy a vehicle in another EU country you should check the dealer for seriousness. ONLINE DISPUTE RESOLUTION: EUROPEAN ODR PLATFORM/ FUNCTIONING The European ODR platform. October 22, 2020. Consumers can use the EU Commission's platform for online dispute resolution to contact ADR bodies throughout Europe or to find a solution by a direct talk with the company. The National Contact Point Germany supports consumers in Germany who want to open a case against an online trader in another EU TIPS FOR FINANCIAL AND INSURANCE MATTERS WHEN GOING ABROAD Renting in Germany . For all real estate properties located in Germany, the rental contract based on German law. We provide you with information about house hunting and housing allowance, deposit, rent and utilities, renovation, home insurance and much more. DRIVING | GERMANY | SPEED LIMIT | FINES Traffic violations and fines in Germany. November 14, 2019. Fines amounting 70 EUR (including all administration fees) imposed in Germany can be executed in other EU-countries. This is possible because a European framework decision (2005/214/JHA) has been transposed into national laws. While on holiday, if someone exceeds the speed limit and is INSURANCE | PRIVATE | ACCIDENT | UNEMPLOYMENT | PENSION This is divided into 5 sectors. 1. Government Health Insurance or Private Health insurance (Gesetzliche oder Private Krankenversicherung) (§ 5 Abs. 1 Nr. 1 SGB V) There is a government and a private health insurance system in Germany, and each system has certain conditions (if your gross salary is less than 59,400 € per year or 4,950 € perTRAVEL IN THE EU
Rail passenger rights. When you travel through Europe by train, the EU protects you and gives you rights. These rules apply to delays of more than one hour in departure EUROPEAN CONSUMER CENTRES NETWORK The European Consumer Centres Network (ECC-Net) was created by the European Commission in 2005. There is one European Consumer Centre in each member state of the European Union as well as in Iceland and Norway, that is 27 ECCs in total. They offer free assistance and advice to consumers. ALTERNATIVE DISPUTE RESOLUTION BODIES IN EUROPE Cyprus. Alternative dispute resolution bodies: There are three specialized ADR bodies in Cyprus, the Office of the Commissioner of Electronic Communications and Postal Regulation (Authority), the Technical Chamber of Cyprus and The Financial Ombudsman. The first one is competent for all disputes regarding electronic communications,postal
CONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. TELECOMMUNICATION: MOBILE CARRIER IN GERMANY Telecommunication in Germany. February 5, 2020. You can choose from a large amount of offers made by the various German telephone operators and Internet access providers. VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland ist direkter Ansprechpartner für grenzüberschreitenden Verbraucherfragen. Wirhelfen kostenlos
SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products.In case of the purchase of used goods the guarantee term can be reduced to one year.This legal guarantee only applies on material defects that already existed when the consumer received the product. LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
ILLEGAL DOWNLOADING & FILE SHARING IN GERMANY Consumers often turn to the Centre for Consumer Protection in Europe based in Kehl for help with similar matters. Therefore, the Center for Consumer Protection has published some advice to help consumers managetheir “clicks”.
WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? The legal guarantee is regulated uniformly across the EU and is 2 years for new goods. The warranty is a voluntary service that can be granted by the dealer or manufacturer. VOLLMACHT / PROCURATION / POWER OF ATTORNEY / PODER DE Name / Nom / Name /Nombre Adresse / demeurant à / address /dirección Beschwerdegegner / partie adverse / opponent Vollmacht / Procuration / Power of Attorney / Poder de representación AUSLANDSKONTO: SO KLAPPT ES MIT DER KONTOERÖFFNUNGTRANSLATE THIS PAGE Dank einer EU-Richtlinie, die europaweit umgesetzt werden musste, wurde der grenzüberschreitende Kontowechsel vereinfacht.CONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. TELECOMMUNICATION: MOBILE CARRIER IN GERMANY Telecommunication in Germany. February 5, 2020. You can choose from a large amount of offers made by the various German telephone operators and Internet access providers. VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland ist direkter Ansprechpartner für grenzüberschreitenden Verbraucherfragen. Wirhelfen kostenlos
SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products.In case of the purchase of used goods the guarantee term can be reduced to one year.This legal guarantee only applies on material defects that already existed when the consumer received the product. LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
ILLEGAL DOWNLOADING & FILE SHARING IN GERMANY Consumers often turn to the Centre for Consumer Protection in Europe based in Kehl for help with similar matters. Therefore, the Center for Consumer Protection has published some advice to help consumers managetheir “clicks”.
WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? The legal guarantee is regulated uniformly across the EU and is 2 years for new goods. The warranty is a voluntary service that can be granted by the dealer or manufacturer. VOLLMACHT / PROCURATION / POWER OF ATTORNEY / PODER DE Name / Nom / Name /Nombre Adresse / demeurant à / address /dirección Beschwerdegegner / partie adverse / opponent Vollmacht / Procuration / Power of Attorney / Poder de representación AUSLANDSKONTO: SO KLAPPT ES MIT DER KONTOERÖFFNUNGTRANSLATE THIS PAGE Dank einer EU-Richtlinie, die europaweit umgesetzt werden musste, wurde der grenzüberschreitende Kontowechsel vereinfacht. ABOUT US | EUROPEAN CONSUMER CENTRE GERMANY European Consumer Centre Germany - Help and advice for consumers. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. HOW TO RENT PROPERTY IN GERMANY? Finding a House or Apartment. Property advertisements: Make use of regional and local newspapers, free newspapers displayed in shops and public buildings, or look online for offers. With the help of a real estate agent (Immobilienmakler): in this case, the agency fees cannot be more than two months’ rent without utilities (Kaltmiete) plus VAT(MwSt.).
ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
CONSUMER PROTECTION
If you are resident in Germany and are involved in a dispute with a business based in another EU country or have another inquiry, please fill out our form.; If you are resident in another EU member State, Iceland, Norway or the United Kingdom, please contact the European Consumer Centre in your country of residence, even if your complaint concerns a trader in Germany. ONLINE SHOPPING: YOUR RIGHTS WHEN SHOPPING ONLINE Online-Shopping . Shopping around the clock? No problem on the Internet. Clothing, musical tickets, groceries, electrical appliances and much more are just a swipe or KONTAKT | EUROPÄISCHES VERBRAUCHERZENTRUM …TRANSLATE THIS PAGE Anschrift. Europäisches Verbraucherzentrum Deutschland c/o Zentrum für Europäischen Verbraucherschutz e.V. Bahnhofsplatz 3 77694 Kehl Fax: +49 (0) 7851 / 991 48 11 BARGELD-OBERGRENZE IM EU-AUSLAND Bargeld-Obergrenzen in der EU. Januar 9, 2020. Wenn Sie im EU-Ausland höhere Geldbeträge begleichen wollen, zum Beispiel beim Autokauf, müssen Sie sich an gewisse Spielregeln halten.Denn in vielen EU-Ländern gibt es Bargeld-Obergrenzen. DISPUTE WITH FINANCIAL INSTITUTIONS: CONSUMER CREDITS Here you will find information on adr bodies in the financial sector, i.e. if you have a complaint against a financial institution (banking transactions or investments) or if you wish to file a complaint against intermediaries of financial services. AUSLANDSKONTO: SO KLAPPT ES MIT DER KONTOERÖFFNUNGTRANSLATE THIS PAGE Dank einer EU-Richtlinie, die europaweit umgesetzt werden musste, wurde der grenzüberschreitende Kontowechsel vereinfacht. PRAXISTIPPS FÜR VERBRAUCHER 6 PRAXISTIPPS 1. Verbraucher können sich (fast) immer an eine Schlich - tungsstelle wenden, wenn sie eine Streitigkeit mit einem Unternehmen in der EU, Island, LichtensteinCONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland and the United Kingdom wewill help
TELECOMMUNICATION: MOBILE CARRIER IN GERMANY To do so you have to contact your provider either online or by phone. Most providers offer a function on their website where you can lock your card easily. You can also call your provider or even call the general locking line. This service will forward you directly to VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland hat seinen Standort an der deutsch-französischen Grenze in Kehl am Rhein und liegt in direkter Nachbarschaft zur Eurometropole Straßburg. Wir sind Ihr direkter Ansprechpartner für grenzüberschreitende Verbraucherfragen und helfen kostenlos bei Problemen mit einem Händler aus dem EU-Ausland. SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products. In case of the purchase of used goods the guarantee term can be reduced to one year. This legal guarantee only applies on material defects that already existed when the consumer received the product. LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. If someone owes you money and is not willing to pay it back, you can also try the German "Mahnverfahren". ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
ILLEGAL DOWNLOADING & FILE SHARING IN GERMANY The Bundesgerichtshof (Federal Court of German Justice) decided in its ruling on June 11, 2015 that the owner of the line can be held responsible for every illegal download. (BGH, 11.06.2015 – I ZR 75/14). So to escape the fine, you need to supply evidence to WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? Guarantees and warranties in the EU. The legal guarantee is mandatory and applies EU-wide for two years beginning from the date you receive the goods. In the case of used goods, the warranty claims may not be less than one year. In addition, there is often an additional commercial warranty. However, this is a service that dealers or BARGELD-OBERGRENZE IM EU-AUSLAND Bargeld-Obergrenzen in der EU. Januar 9, 2020. Wenn Sie im EU-Ausland höhere Geldbeträge begleichen wollen, zum Beispiel beim Autokauf, müssen Sie sich an gewisse Spielregeln halten.Denn in vielen EU-Ländern gibt es Bargeld-Obergrenzen. FALSCHE TELEFONSEX-RECHNUNGEN AUS TSCHECHIENTRANSLATE THIS PAGE Vorsicht Betrug: Falsche Rechnungen von tschechischer Sex-Hotline. Februar 4, 2021. Vermehrt wenden sich Verbraucher an das Europäische Verbraucherzentrum (EVZ) Deutschland, die sich über hohe Rechnungen und Mahnungen für angeblichen Telefonsex beschweren. Den Betroffenen flattern die Schreiben in der Regel per Brief ins Haus.CONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland and the United Kingdom wewill help
TELECOMMUNICATION: MOBILE CARRIER IN GERMANY To do so you have to contact your provider either online or by phone. Most providers offer a function on their website where you can lock your card easily. You can also call your provider or even call the general locking line. This service will forward you directly to VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland hat seinen Standort an der deutsch-französischen Grenze in Kehl am Rhein und liegt in direkter Nachbarschaft zur Eurometropole Straßburg. Wir sind Ihr direkter Ansprechpartner für grenzüberschreitende Verbraucherfragen und helfen kostenlos bei Problemen mit einem Händler aus dem EU-Ausland. SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products. In case of the purchase of used goods the guarantee term can be reduced to one year. This legal guarantee only applies on material defects that already existed when the consumer received the product. LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. If someone owes you money and is not willing to pay it back, you can also try the German "Mahnverfahren". ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
ILLEGAL DOWNLOADING & FILE SHARING IN GERMANY The Bundesgerichtshof (Federal Court of German Justice) decided in its ruling on June 11, 2015 that the owner of the line can be held responsible for every illegal download. (BGH, 11.06.2015 – I ZR 75/14). So to escape the fine, you need to supply evidence to WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? Guarantees and warranties in the EU. The legal guarantee is mandatory and applies EU-wide for two years beginning from the date you receive the goods. In the case of used goods, the warranty claims may not be less than one year. In addition, there is often an additional commercial warranty. However, this is a service that dealers or BARGELD-OBERGRENZE IM EU-AUSLAND Bargeld-Obergrenzen in der EU. Januar 9, 2020. Wenn Sie im EU-Ausland höhere Geldbeträge begleichen wollen, zum Beispiel beim Autokauf, müssen Sie sich an gewisse Spielregeln halten.Denn in vielen EU-Ländern gibt es Bargeld-Obergrenzen. FALSCHE TELEFONSEX-RECHNUNGEN AUS TSCHECHIENTRANSLATE THIS PAGE Vorsicht Betrug: Falsche Rechnungen von tschechischer Sex-Hotline. Februar 4, 2021. Vermehrt wenden sich Verbraucher an das Europäische Verbraucherzentrum (EVZ) Deutschland, die sich über hohe Rechnungen und Mahnungen für angeblichen Telefonsex beschweren. Den Betroffenen flattern die Schreiben in der Regel per Brief ins Haus. HOW TO RENT PROPERTY IN GERMANY? Finding a House or Apartment. Property advertisements: Make use of regional and local newspapers, free newspapers displayed in shops and public buildings, or look online for offers. With the help of a real estate agent (Immobilienmakler): in this case, the agency fees cannot be more than two months’ rent without utilities (Kaltmiete) plus VAT(MwSt.).
CONSUMER PROTECTION
If you are resident in Germany and are involved in a dispute with a business based in another EU country or have another inquiry, please fill out our form.; If you are resident in another EU member State, Iceland, Norway or the United Kingdom, please contact the European Consumer Centre in your country of residence, even if your complaint concerns a trader in Germany. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
KONTAKT | EUROPÄISCHES VERBRAUCHERZENTRUM …TRANSLATE THIS PAGE Europäisches Verbraucherzentrum Deutschland. c/o Zentrum für Europäischen Verbraucherschutz e.V. Bahnhofsplatz 3. 77694 Kehl. Fax: +49 (0) 7851 / 991 48 11. E-Mail: info@cec-zev.eu. Für Fragen und Beschwerden nutzen Sie bitte ausschließlich unser Online-Formular.Vielen Dank!
ILLEGAL DOWNLOADING & FILE SHARING IN GERMANY The Bundesgerichtshof (Federal Court of German Justice) decided in its ruling on June 11, 2015 that the owner of the line can be held responsible for every illegal download. (BGH, 11.06.2015 – I ZR 75/14). So to escape the fine, you need to supply evidence to BARGELD-OBERGRENZE IM EU-AUSLAND Bargeld-Obergrenzen in der EU. Januar 9, 2020. Wenn Sie im EU-Ausland höhere Geldbeträge begleichen wollen, zum Beispiel beim Autokauf, müssen Sie sich an gewisse Spielregeln halten.Denn in vielen EU-Ländern gibt es Bargeld-Obergrenzen. EINE REISE BUCHEN IN CORONA-ZEITEN: 7 TIPPS Eine Reise buchen in Corona-Zeiten: Mit diesen 7 Tipps sind Sie auf der sicheren Seite. Ostern, Pfingsten und natürlich der Sommer sind beliebte Zeitpunkte, um europaweit zu verreisen. Wäre da nicht die Corona-Pandemie, welche die Urlaubsplanung schwierig macht. AUSLANDSKONTO: SO KLAPPT ES MIT DER KONTOERÖFFNUNGTRANSLATE THIS PAGE Wenn Sie Zahlungen über Ihr neues Konto im EU-Ausland abwickeln wollen, muss Ihnen Ihre alte Bank. eine Liste über laufende Daueraufträge, Lastschriftmandate, regelmäßige Überweisungen der vergangenen 13 Monate zur Verfügung stellen. Ihr altes Konto schließen. Beachten Sie die Kündigungsfristen in Ihrem Kontoführungsvertrag.KAUF IN BELGIEN
] Wµ o]l }v ] v W v }vÀ }v/v(} u }v vUÁ o Z v v µ Z(ºZ v̵l vv vX ] /v(} u }v vP o v(º vD}u v Wµ o]l }vµv IMMOBILIENKAUF IN FRANKREICH 2 Wissenswertes vorab 3 • Eine Immobilie finden 3 • Immobilienvermittlungsbüro 4 • Notar 4 • Makler 5 Immobilienkauf 6 • Vorvertrag 6 • Hauptvertrag10 • Vom Mieter zum Eigentümer: Vorkaufsrecht 11 • Kauf einer bereits vermieteten Immobilie 12 • Kosten, Steuern und Gebühren 13 Immobilie vererben 15 Aufbewahrungsfristen für Unterlagen 17CONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland and the United Kingdom wewill help
VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland hat seinen Standort an der deutsch-französischen Grenze in Kehl am Rhein und liegt in direkter Nachbarschaft zur Eurometropole Straßburg. Wir sind Ihr direkter Ansprechpartner für grenzüberschreitende Verbraucherfragen und helfen kostenlos bei Problemen mit einem Händler aus dem EU-Ausland. TELECOMMUNICATION: MOBILE CARRIER IN GERMANY To do so you have to contact your provider either online or by phone. Most providers offer a function on their website where you can lock your card easily. You can also call your provider or even call the general locking line. This service will forward you directly to SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products. In case of the purchase of used goods the guarantee term can be reduced to one year. This legal guarantee only applies on material defects that already existed when the consumer received the product. LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. If someone owes you money and is not willing to pay it back, you can also try the German "Mahnverfahren". WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? Guarantees and warranties in the EU. The legal guarantee is mandatory and applies EU-wide for two years beginning from the date you receive the goods. In the case of used goods, the warranty claims may not be less than one year. In addition, there is often an additional commercial warranty. However, this is a service that dealers orCONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland and the United Kingdom wewill help
VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland hat seinen Standort an der deutsch-französischen Grenze in Kehl am Rhein und liegt in direkter Nachbarschaft zur Eurometropole Straßburg. Wir sind Ihr direkter Ansprechpartner für grenzüberschreitende Verbraucherfragen und helfen kostenlos bei Problemen mit einem Händler aus dem EU-Ausland. TELECOMMUNICATION: MOBILE CARRIER IN GERMANY To do so you have to contact your provider either online or by phone. Most providers offer a function on their website where you can lock your card easily. You can also call your provider or even call the general locking line. This service will forward you directly to SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products. In case of the purchase of used goods the guarantee term can be reduced to one year. This legal guarantee only applies on material defects that already existed when the consumer received the product. LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. If someone owes you money and is not willing to pay it back, you can also try the German "Mahnverfahren". WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? Guarantees and warranties in the EU. The legal guarantee is mandatory and applies EU-wide for two years beginning from the date you receive the goods. In the case of used goods, the warranty claims may not be less than one year. In addition, there is often an additional commercial warranty. However, this is a service that dealers or VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland hat seinen Standort an der deutsch-französischen Grenze in Kehl am Rhein und liegt in direkter Nachbarschaft zur Eurometropole Straßburg. Wir sind Ihr direkter Ansprechpartner für grenzüberschreitende Verbraucherfragen und helfen kostenlos bei Problemen mit einem Händler aus dem EU-Ausland. CONTACT US | EUROPEAN CONSUMER CENTRE GERMANY Contact us. Cancelled flight, undelivered goods, faulty products If you encounter an issue with a trader based in another country of the European Union, Iceland or Norway and you are unable to reach an amicable solution, get in touch with the European Consumer Centre (ECC) of your country of residence.There you will receive free of charge specialist advice and assistance. ABOUT US | EUROPEAN CONSUMER CENTRE GERMANY European Consumer Centre Germany - Help and advice for consumers. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we ADVICE FOR BOOKING A FLIGHT Advice for reserving a flight. October 28, 2019. It is easy to reserve a flight with a few clicks on the internet. However, a mistake in your name, additional charges for checked baggage, or a pre-checked box for insurance can cost you a lot! ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
CONSUMER PROTECTION
If you are resident in Germany and are involved in a dispute with a business based in another EU country or have another inquiry, please fill out our form.; If you are resident in another EU member State, Iceland, Norway or the United Kingdom, please contact the European Consumer Centre in your country of residence, even if your complaint concerns a trader in Germany. HOW TO RENT PROPERTY IN GERMANY? Finding a House or Apartment. Property advertisements: Make use of regional and local newspapers, free newspapers displayed in shops and public buildings, or look online for offers. With the help of a real estate agent (Immobilienmakler): in this case, the agency fees cannot be more than two months’ rent without utilities (Kaltmiete) plus VAT(MwSt.).
KONTAKT | EUROPÄISCHES VERBRAUCHERZENTRUM …TRANSLATE THIS PAGE Europäisches Verbraucherzentrum Deutschland. c/o Zentrum für Europäischen Verbraucherschutz e.V. Bahnhofsplatz 3. 77694 Kehl. Fax: +49 (0) 7851 / 991 48 11. E-Mail: info@cec-zev.eu. Für Fragen und Beschwerden nutzen Sie bitte ausschließlich unser Online-Formular.Vielen Dank!
BARGELD-OBERGRENZE IM EU-AUSLAND Bargeld-Obergrenzen in der EU. Januar 9, 2020. Wenn Sie im EU-Ausland höhere Geldbeträge begleichen wollen, zum Beispiel beim Autokauf, müssen Sie sich an gewisse Spielregeln halten.Denn in vielen EU-Ländern gibt es Bargeld-Obergrenzen. IMMOBILIENKAUF IN FRANKREICH 2 Wissenswertes vorab 3 • Eine Immobilie finden 3 • Immobilienvermittlungsbüro 4 • Notar 4 • Makler 5 Immobilienkauf 6 • Vorvertrag 6 • Hauptvertrag10 • Vom Mieter zum Eigentümer: Vorkaufsrecht 11 • Kauf einer bereits vermieteten Immobilie 12 • Kosten, Steuern und Gebühren 13 Immobilie vererben 15 Aufbewahrungsfristen für Unterlagen 17CONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. TELECOMMUNICATION: MOBILE CARRIER IN GERMANY Telecommunication in Germany. February 5, 2020. You can choose from a large amount of offers made by the various German telephone operators and Internet access providers. VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland ist direkter Ansprechpartner für grenzüberschreitenden Verbraucherfragen. Wirhelfen kostenlos
SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products.In case of the purchase of used goods the guarantee term can be reduced to one year.This legal guarantee only applies on material defects that already existed when the consumer received the product. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. ILLEGAL DOWNLOADING & FILE SHARING IN GERMANYGREAT IN GERMANI AM GERMAN IN GERMANMORON IN GERMANPURPLE IN GERMAN Consumers often turn to the Centre for Consumer Protection in Europe based in Kehl for help with similar matters. Therefore, the Center for Consumer Protection has published some advice to help consumers managetheir “clicks”.
KONTAKT | EUROPÄISCHES VERBRAUCHERZENTRUM DEUTSCHLAND Anschrift. Europäisches Verbraucherzentrum Deutschland c/o Zentrum für Europäischen Verbraucherschutz e.V. Bahnhofsplatz 3 77694 Kehl Fax: +49 (0) 7851 / 991 48 11 WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? The legal guarantee is regulated uniformly across the EU and is 2 years for new goods. The warranty is a voluntary service that can be granted by the dealer or manufacturer. BARGELD-OBERGRENZE IM EU-AUSLAND Bargeld-Obergrenzen in der EU. Januar 9, 2020. Wenn Sie im EU-Ausland höhere Geldbeträge begleichen wollen, zum Beispiel beim Autokauf, müssen Sie sich an gewisse Spielregeln halten.Denn in vielen EU-Ländern gibt es Bargeld-Obergrenzen.CONSUMER PROTECTION
Help and advice for consumers – for more than 15 years. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. TELECOMMUNICATION: MOBILE CARRIER IN GERMANY Telecommunication in Germany. February 5, 2020. You can choose from a large amount of offers made by the various German telephone operators and Internet access providers. VERBRAUCHERSCHUTZ IN DER EU Das Europäische Verbraucherzentrum (EVZ) Deutschland ist direkter Ansprechpartner für grenzüberschreitenden Verbraucherfragen. Wirhelfen kostenlos
SHOPPING | RETURNS | EXCHANGE | WARRANTY Legal Warranty: 2 Years from the Delivery of Goods in Europe. Consumers have a right to a minimum warranty of two years on products.In case of the purchase of used goods the guarantee term can be reduced to one year.This legal guarantee only applies on material defects that already existed when the consumer received the product. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.. Contact information. Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm) Fax: +49 7851/ 991 48 11
LEGAL PROCEEDINGS| EUROPEAN SMALL CLAIMS PROCEDURE Legal proceedings. February 25, 2020. If you live in the European Union and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. ILLEGAL DOWNLOADING & FILE SHARING IN GERMANYGREAT IN GERMANI AM GERMAN IN GERMANMORON IN GERMANPURPLE IN GERMAN Consumers often turn to the Centre for Consumer Protection in Europe based in Kehl for help with similar matters. Therefore, the Center for Consumer Protection has published some advice to help consumers managetheir “clicks”.
KONTAKT | EUROPÄISCHES VERBRAUCHERZENTRUM DEUTSCHLAND Anschrift. Europäisches Verbraucherzentrum Deutschland c/o Zentrum für Europäischen Verbraucherschutz e.V. Bahnhofsplatz 3 77694 Kehl Fax: +49 (0) 7851 / 991 48 11 WARRANTY AND GUARANTEE: WHAT ARE THE DIFFERENCES? The legal guarantee is regulated uniformly across the EU and is 2 years for new goods. The warranty is a voluntary service that can be granted by the dealer or manufacturer. BARGELD-OBERGRENZE IM EU-AUSLAND Bargeld-Obergrenzen in der EU. Januar 9, 2020. Wenn Sie im EU-Ausland höhere Geldbeträge begleichen wollen, zum Beispiel beim Autokauf, müssen Sie sich an gewisse Spielregeln halten.Denn in vielen EU-Ländern gibt es Bargeld-Obergrenzen. ABOUT US | EUROPEAN CONSUMER CENTRE GERMANY European Consumer Centre Germany - Help and advice for consumers. The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. CONTACT US | EUROPEAN CONSUMER CENTRE GERMANY Contact us. Cancelled flight, undelivered goods, faulty products If you encounter an issue with a trader based in another country of the European Union, Iceland or Norway and you are unable to reach an amicable solution, get in touch with the European Consumer Centre (ECC) of your country of residence.There you will receive free of charge specialist advice and assistance. ADVICE FOR BOOKING A FLIGHT Advice for reserving a flight. October 28, 2019. It is easy to reserve a flight with a few clicks on the internet. However, a mistake in your name, additional charges for checked baggage, or a pre-checked box for insurance can cost you a lot! ALTERNATIVE DISPUTE RESOLUTION BODIES FOR MOVING COMPANIES The ADR body for moving companies* In order to settle disputes with a moving company of the Bundesverband Möbelspedition und Logistik (AMÖ) e. V., consumers can contact the Schlichtungsstelle Umzug.Conciliation is possible in the following areas: removal, new furniture transport, general transport, storage, self-storage and other services related to removals.CONSUMER PROTECTION
If you are resident in Germany and are involved in a dispute with a business based in another EU country or have another inquiry, please fill out our form.; If you are resident in another EU member State, Iceland, Norway or the United Kingdom, please contact the European Consumer Centre in your country of residence, even if your complaint concerns a trader in Germany. KONTAKT | EUROPÄISCHES VERBRAUCHERZENTRUM DEUTSCHLAND Anschrift. Europäisches Verbraucherzentrum Deutschland c/o Zentrum für Europäischen Verbraucherschutz e.V. Bahnhofsplatz 3 77694 Kehl Fax: +49 (0) 7851 / 991 48 11 SALES IN EUROPE: COUNTRY OVERVIEW Sales periods in Europe. January 29, 2021. The sales periods vary in every European country. In Germany, the official period for winter and summer sales ended a long time ago. BARGELD-OBERGRENZE IM EU-AUSLAND Bargeld-Obergrenzen in der EU. Januar 9, 2020. Wenn Sie im EU-Ausland höhere Geldbeträge begleichen wollen, zum Beispiel beim Autokauf, müssen Sie sich an gewisse Spielregeln halten.Denn in vielen EU-Ländern gibt es Bargeld-Obergrenzen. GELD IM AUSLAND ANLEGEN Seit März 2016 gelten EU-weit folgende einheitliche Regelungen für Immobilienkredite:. Das Europäische standardisierte Merkblatt (ESIS). Es enthält unter anderem Informationen zu den Hauptmerkmalen des Kredits, wie den Kreditbetrag, Laufzeit, Kreditart, Art der Verzinsung, Zinsfestschreibung und Sicherheiten. AUSWANDERN | FINANZ- UND VERSICHERUNGSFRAGEN KLÄREN Kredite/Darlehen. Ein Verbraucherdarlehensvertrag ist ein Vertrag, bei dem Sie ein Darlehen aufgenommen haben. Die Kündigungsfristen hängen stets von Ihren Vertragsbedingungen ab. Haben Sie jährlich variable Zinsen vereinbart, können Sie jederzeit unter der Einhaltung einer dreimonatigen Kündigungsfrist kündigen.Bei „gebundenen“ Zinsen (auch Festzinsen genannt) müssen Sie dagegen* YouTube
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Da unser Büro zurzeit für den PUBLIKUMSVERKEHR GESCHLOSSEN ist, möchten wir Sie herzlich bitten, Ihre Fragen und Beschwerden auch weiterhin über unser ONLINE-FORMULAReinzureichen.
Die Bearbeitung von Anfragen kann jedoch aktuell länger dauern als üblich, wir möchten uns bereits jetzt für die hierdurch verursachten Unannehmlichkeiten entschuldigen. Das Europäische Verbraucherzentrum Deutschland beteiligt sich am Kampf gegen COVID-19 (Coronavirus). In dieser außergewöhnlichen Situation setzen wir alles daran, die bestmögliche Qualität unserer Beratungsleistungen aufrechtzuerhalten. DAS EUROPÄISCHE VERBRAUCHERZENTRUM DEUTSCHLAND: RAT UND HILFE FÜRVERBRAUCHER
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