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ANNUAL REPORT 2020
Dufry AG. +41 61 266 44 44. headoffice@dufry.com. Brunngässlein 12. CH - 4010 Basel. Switzerland. Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese andSpanish.
ORDINARY GENERAL MEETING 2021 The Ordinary General Meeting of Dufry AG will be held at the office of Dufry AG at Brunngässlein 12, 4020 Basel, Switzerland, on May 18, 2021 at 14.00 hrs. Due to the COVID-19 pandemic and in line with the applicable COVID-19 regulations, the 2021 Ordinary General Meeting will be conducted without the presence of shareholders. REGIONS AND LOCATIONS Regions and Locations. On 20 th May, Dufry announced that its current Regions, as reflected below, would be adjusted to a three-Region structure for reporting purposes by combining the Central & South America and North America regions to the new region The Americas. The other two regions Europe, Middle East & Africa and Asia-Pacific remainPRESS RELEASES
The Ordinary General Meeting of Dufry AG was held at the offices of Dufry AG at Brunngässlein 12, 4052 Basel, Switzerland, on May 18, 2021 at 14.00 hrs. The meeting was held without the presence of shareholders based on Article 27 of the Ordinance 3 issued by the Swiss Federal Council on measures to prevent coronavirus (COVID-19) ofJune 19, 2020.
CHANGES IN DUFRY'S GLOBAL EXECUTIVE COMMITTEE Changes in Dufry’s Global Executive Committee. Roger Fordyce is stepping down from his position as Chief Executive Officer North America and member of the Global Executive Committee (GEC) on June 30, 2021. Sarah Branquinho has been appointed to the Global Executive Committee (GEC) as Chief Diversity & Inclusion Officer (CDIO)effective July 1
KEY FIGURES 2020
Dufry AG. +41 61 266 44 44. headoffice@dufry.com. Brunngässlein 12. CH - 4010 Basel. Switzerland. Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese andSpanish.
SUSTAINABILITY
Dufry AG. +41 61 266 44 44. headoffice@dufry.com. Brunngässlein 12. CH - 4010 Basel. Switzerland. Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese andSpanish.
CAREERS | DUFRY
Careers. Our team has a background of over 130 nationalities – living the 'Dufry Spirit' every day. It's our employees who make our vision of becoming the most innovative and most successful travel retail company reality. Each and every one of them contributes daily to the success of our company. Dufry: Who we are and where we camefrom.
FINANCIAL REPORT 2019 3 Financial Report DUFRY ANNUAL REPORT 2019 112 performance in most operations, with Morocco, Kenya and Egypt growing double-digit in the year. Asia-Pacific and Middle East’s turnover reached CHF 1,274.9 million in 2019 from CHF 1,153.6 million in DUFRY | THE WORLD'S LEADING TRAVEL RETAILER.CAREERSANNUAL REPORT 2019DOWNLOAD CENTERCOMPANYINVESTORSMEDIA 10/06/2021. Dufry wins new, ten-year duty-free contract at Martinique International Airport. Dufry, leading global travel retailer, has been awarded a new ten-year concession contract at the Martinique Aimé Césaire International Airport starting January 1 st, 2023, for the new duty-free shop covering 750 m 2 of retail space. It will be located in the new airport extension area currentlyANNUAL REPORT 2020
Dufry AG. +41 61 266 44 44. headoffice@dufry.com. Brunngässlein 12. CH - 4010 Basel. Switzerland. Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese andSpanish.
ORDINARY GENERAL MEETING 2021 The Ordinary General Meeting of Dufry AG will be held at the office of Dufry AG at Brunngässlein 12, 4020 Basel, Switzerland, on May 18, 2021 at 14.00 hrs. Due to the COVID-19 pandemic and in line with the applicable COVID-19 regulations, the 2021 Ordinary General Meeting will be conducted without the presence of shareholders. REGIONS AND LOCATIONS Regions and Locations. On 20 th May, Dufry announced that its current Regions, as reflected below, would be adjusted to a three-Region structure for reporting purposes by combining the Central & South America and North America regions to the new region The Americas. The other two regions Europe, Middle East & Africa and Asia-Pacific remainPRESS RELEASES
The Ordinary General Meeting of Dufry AG was held at the offices of Dufry AG at Brunngässlein 12, 4052 Basel, Switzerland, on May 18, 2021 at 14.00 hrs. The meeting was held without the presence of shareholders based on Article 27 of the Ordinance 3 issued by the Swiss Federal Council on measures to prevent coronavirus (COVID-19) ofJune 19, 2020.
CHANGES IN DUFRY'S GLOBAL EXECUTIVE COMMITTEE Changes in Dufry’s Global Executive Committee. Roger Fordyce is stepping down from his position as Chief Executive Officer North America and member of the Global Executive Committee (GEC) on June 30, 2021. Sarah Branquinho has been appointed to the Global Executive Committee (GEC) as Chief Diversity & Inclusion Officer (CDIO)effective July 1
KEY FIGURES 2020
Dufry AG. +41 61 266 44 44. headoffice@dufry.com. Brunngässlein 12. CH - 4010 Basel. Switzerland. Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese andSpanish.
SUSTAINABILITY
Dufry AG. +41 61 266 44 44. headoffice@dufry.com. Brunngässlein 12. CH - 4010 Basel. Switzerland. Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese andSpanish.
CAREERS | DUFRY
Careers. Our team has a background of over 130 nationalities – living the 'Dufry Spirit' every day. It's our employees who make our vision of becoming the most innovative and most successful travel retail company reality. Each and every one of them contributes daily to the success of our company. Dufry: Who we are and where we camefrom.
FINANCIAL REPORT 2019 3 Financial Report DUFRY ANNUAL REPORT 2019 112 performance in most operations, with Morocco, Kenya and Egypt growing double-digit in the year. Asia-Pacific and Middle East’s turnover reached CHF 1,274.9 million in 2019 from CHF 1,153.6 million inINVESTOR RELATIONS
Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese and Spanish. Click here. Dr. Kristin Köhler. Global Head Investor Relations. +41 61 266 44 22. +41 79 563 18 09. kristin.koehler@dufry.com. REGIONS AND LOCATIONS On 20 th May, Dufry announced that its current Regions, as reflected below, would be adjusted to a three-Region structure for reporting purposes by combining the Central & South America and North America regions to the new region The Americas. The other two regions Europe, Middle East & Africa and Asia-Pacific remain unchanged. Therefore, the below information reflects the Dufry Regions asPRESS RELEASES
The Ordinary General Meeting of Dufry AG was held at the offices of Dufry AG at Brunngässlein 12, 4052 Basel, Switzerland, on May 18, 2021 at 14.00 hrs. The meeting was held without the presence of shareholders based on Article 27 of the Ordinance 3 issued by the Swiss Federal Council on measures to prevent coronavirus (COVID-19) ofJune 19, 2020.
DUFRY WINS NEW, TEN-YEAR DUTY-FREE CONTRACT AT MARTINIQUE Dufry, leading global travel retailer, has been awarded a new ten-year concession contract at the Martinique Aimé Césaire International Airport starting January 1st, 2023, for the new duty-free shop covering 750 m2 of retail space. It will be located in the new airport extension area currently under construction next to the existingterminal.
OUR STRATEGY
Dufry is the leading global player in travel retail and, despite the short-term and COVID-related operational challenges, will continue to develop the company following its long-term successful strategy of sustainable and profitable growth and building on its track-record of rapid expansion through organic growth and acquisitions. DUFRY CONCLUDES CHALLENGING YEAR 2020 WITH STRONG FY 2020 turnover of CHF 2,561.1 million and organic growth of -69.8% year-on-year, with encouraging re-initiation of travel upon easing of restrictions; FY 2020 savings of CHF 1,312.1 million, significantly over-achieving the communicated target of CHF 1 billion OFFICIAL OPENING FOR DUFRY AND REGSTAER STORES IN PULKOVO St Petersburg, - F ollowing the successful extension in November 2020 of its duty free concession contract at Pulkovo Airport in St Petersburg, Dufry and RegStaer have held an official inauguration for the fully refurbished 2,670m 2 duty free walk-through store and 235m 2 KIDS store, both of which are located in the international departures hall immediately after security. DUFRY'S NEW GLOBAL EXECUTIVE COMMITTEE STRUCTURE Media Release Basel, June 09, 2020Main changes: Dufry's new Global Executive Committee structure, effective September 1, 2020, integratesHQ and
DUFRY ANNOUNCES INITIATIVES TO STRENGTHEN ITS CAPITAL Dufry is taking a comprehensive set of initiatives to strengthen its capital structure and liquidity position, in addition to the cost saving and cash flow management measures already announced on March12, 2020.
HUDSON NONSTOP ARRIVES IN CHICAGO USING AMAZON’S JUST WALK East Rutherford, N.J., – Hudson, a Dufry company and travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, today celebrates the highly anticipated opening of its new Hudson Nonstop store at Chicago Midway International Airport (MDW), combining the signature Hudson shopping experience with Amazon’s Just DUFRY | THE WORLD'S LEADING TRAVEL RETAILER.CAREERSANNUAL REPORT 2019DOWNLOAD CENTERCOMPANYINVESTORSMEDIA 27/05/2021. Dufry wins new, five-year duty-free contract at Cayenne International Airport. Dufry, leading global travel retailer, has won a new, five-year concession contract to operate the duty-free shop at Cayenne – Felix Eboué International Airport in French Guiana, the French overseas department located in the North of South-America.SHOPPING | DUFRY
Shopping. Dufry is present in over 430 locations across the globe – hence, it is very likely that you will pass by one of our stores either on your departing trip or on arrival. Our stores include traditional duty-free and duty-paid departures and arrivals stores, as well as specialized shops in all categories.INVESTOR RELATIONS
Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese and Spanish. Click here. Dr. Kristin Köhler. Global Head Investor Relations. +41 61 266 44 22. +41 79 563 18 09. kristin.koehler@dufry.com.OUR COMPANY
Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese and Spanish. Click here. Dr. Kristin Köhler. Global Head Investor Relations. +41 61 266 44 22. +41 79 563 18 09. kristin.koehler@dufry.com. ORDINARY GENERAL MEETING 2021 The Ordinary General Meeting of Dufry AG will be held at the office of Dufry AG at Brunngässlein 12, 4020 Basel, Switzerland, on May 18, 2021 at 14.00 hrs. Due to the COVID-19 pandemic and in line with the applicable COVID-19 regulations, the 2021 Ordinary General Meeting will be conducted without the presence of shareholders. CHANGES IN DUFRY'S GLOBAL EXECUTIVE COMMITTEE Changes in Dufry’s Global Executive Committee. Roger Fordyce is stepping down from his position as Chief Executive Officer North America and member of the Global Executive Committee (GEC) on June 30, 2021. Sarah Branquinho has been appointed to the Global Executive Committee (GEC) as Chief Diversity & Inclusion Officer (CDIO)effective July 1
RESERVE & COLLECT
Shopdutyfree.com allows you as a customer to pre-order your purchases and collect them when you fly. Your shopping basket is set aside for you to collect, from the moment you receive your confirmation, until you fly. With the pre-order, reserve and collect service from Dufry, you save time and money, because by pre-ordering your products, you can ensure to benefit from the promotional pricesCAREERS | DUFRY
Careers. Our team has a background of over 130 nationalities – living the 'Dufry Spirit' every day. It's our employees who make our vision of becoming the most innovative and most successful travel retail company reality. Each and every one of them contributes daily to the success of our company. Dufry: Who we are and where we camefrom.
OUR BRAND VALUES
The Dufry brand benefits from the solid values and guarantees associated with our heritage: stability, solvency, quality and attention to detail. Dufry’s solid standing worldwide implies: - Employees benefit from real opportunities for personal and professional growth. - Shareholders can depend upon consistent performance and value delivery.CUSTOMS ALLOWANCES
Checking your «Customs Allowances» is just the beginning of your trip! Each country has its own allowances and regulations when it comes to the amount of tax and duty free goods which can be imported free of taxes and duties. The overview provided below features the regulations applicable in each country worldwide, and is regularlyupdated.
DUFRY | THE WORLD'S LEADING TRAVEL RETAILER.CAREERSANNUAL REPORT 2019DOWNLOAD CENTERCOMPANYINVESTORSMEDIA 27/05/2021. Dufry wins new, five-year duty-free contract at Cayenne International Airport. Dufry, leading global travel retailer, has won a new, five-year concession contract to operate the duty-free shop at Cayenne – Felix Eboué International Airport in French Guiana, the French overseas department located in the North of South-America.SHOPPING | DUFRY
Shopping. Dufry is present in over 430 locations across the globe – hence, it is very likely that you will pass by one of our stores either on your departing trip or on arrival. Our stores include traditional duty-free and duty-paid departures and arrivals stores, as well as specialized shops in all categories.INVESTOR RELATIONS
Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese and Spanish. Click here. Dr. Kristin Köhler. Global Head Investor Relations. +41 61 266 44 22. +41 79 563 18 09. kristin.koehler@dufry.com.OUR COMPANY
Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese and Spanish. Click here. Dr. Kristin Köhler. Global Head Investor Relations. +41 61 266 44 22. +41 79 563 18 09. kristin.koehler@dufry.com. ORDINARY GENERAL MEETING 2021 The Ordinary General Meeting of Dufry AG will be held at the office of Dufry AG at Brunngässlein 12, 4020 Basel, Switzerland, on May 18, 2021 at 14.00 hrs. Due to the COVID-19 pandemic and in line with the applicable COVID-19 regulations, the 2021 Ordinary General Meeting will be conducted without the presence of shareholders. CHANGES IN DUFRY'S GLOBAL EXECUTIVE COMMITTEE Changes in Dufry’s Global Executive Committee. Roger Fordyce is stepping down from his position as Chief Executive Officer North America and member of the Global Executive Committee (GEC) on June 30, 2021. Sarah Branquinho has been appointed to the Global Executive Committee (GEC) as Chief Diversity & Inclusion Officer (CDIO)effective July 1
RESERVE & COLLECT
Shopdutyfree.com allows you as a customer to pre-order your purchases and collect them when you fly. Your shopping basket is set aside for you to collect, from the moment you receive your confirmation, until you fly. With the pre-order, reserve and collect service from Dufry, you save time and money, because by pre-ordering your products, you can ensure to benefit from the promotional pricesCAREERS | DUFRY
Careers. Our team has a background of over 130 nationalities – living the 'Dufry Spirit' every day. It's our employees who make our vision of becoming the most innovative and most successful travel retail company reality. Each and every one of them contributes daily to the success of our company. Dufry: Who we are and where we camefrom.
OUR BRAND VALUES
The Dufry brand benefits from the solid values and guarantees associated with our heritage: stability, solvency, quality and attention to detail. Dufry’s solid standing worldwide implies: - Employees benefit from real opportunities for personal and professional growth. - Shareholders can depend upon consistent performance and value delivery.CUSTOMS ALLOWANCES
Checking your «Customs Allowances» is just the beginning of your trip! Each country has its own allowances and regulations when it comes to the amount of tax and duty free goods which can be imported free of taxes and duties. The overview provided below features the regulations applicable in each country worldwide, and is regularlyupdated.
SHOPPING | DUFRY
Shopping. Dufry is present in over 430 locations across the globe – hence, it is very likely that you will pass by one of our stores either on your departing trip or on arrival. Our stores include traditional duty-free and duty-paid departures and arrivals stores, as well as specialized shops in all categories.DUFRY'S MANAGEMENT
Bachelor’s degree from the University of Massachusetts, Amherst. Since 2004 Chief Executive Officer at Dufry AG. 1999 – 2003 Assistant Group Treasurer at Danzas Management AG. 2003 – 2006 Assistant Group Treasurer at Bucher Industries AG. Nov 2006 – 2019 Global Head Group Treasury at Dufry International AG. DUFRY WINS NEW, TEN-YEAR DUTY-FREE CONTRACT AT MARTINIQUE Dufry, leading global travel retailer, has been awarded a new ten-year concession contract at the Martinique Aimé Césaire International Airport starting January 1st, 2023, for the new duty-free shop covering 750 m2 of retail space. It will be located in the new airport extension area currently under construction next to the existingterminal.
PRESS RELEASES
The Ordinary General Meeting of Dufry AG was held at the offices of Dufry AG at Brunngässlein 12, 4052 Basel, Switzerland, on May 18, 2021 at 14.00 hrs. The meeting was held without the presence of shareholders based on Article 27 of the Ordinance 3 issued by the Swiss Federal Council on measures to prevent coronavirus (COVID-19) ofJune 19, 2020.
WORLD DUTY FREE GROUP SAU Dufry AG. +41 61 266 44 44. headoffice@dufry.com. Brunngässlein 12. CH - 4010 Basel. Switzerland. Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese andSpanish.
REGIONS AND LOCATIONS Regions and Locations. On 20 th May, Dufry announced that its current Regions, as reflected below, would be adjusted to a three-Region structure for reporting purposes by combining the Central & South America and North America regions to the new region The Americas. The other two regions Europe, Middle East & Africa and Asia-Pacific remainOUR BRAND VALUES
The Dufry brand benefits from the solid values and guarantees associated with our heritage: stability, solvency, quality and attention to detail. Dufry’s solid standing worldwide implies: - Employees benefit from real opportunities for personal and professional growth. - Shareholders can depend upon consistent performance and value delivery.RED BY DUFRY
Red By Dufry is the loyalty program of the Dufry group, available in selected stores across the world to reward and value our loyal customers with special benefits and discounts. To join the program, simply download the Red By Dufry App, available for Apple and Android devices, free of charge.CUSTOMER SERVICE
The best and fastest way to contact us is to follow our simple 3-step approach. Dufry aims to provide a unique product assortment that responds directly to our customers' needs. If you have any queries regarding our products and services we are happy to help. We place great importance to deliver a unique shopping experience, ensuring theCUSTOMS ALLOWANCES
Checking your «Customs Allowances» is just the beginning of your trip! Each country has its own allowances and regulations when it comes to the amount of tax and duty free goods which can be imported free of taxes and duties. The overview provided below features the regulations applicable in each country worldwide, and is regularlyupdated.
DUFRY | THE WORLD'S LEADING TRAVEL RETAILER.CAREERSANNUAL REPORT 2019DOWNLOAD CENTERCOMPANYINVESTORSMEDIA 27/05/2021. Dufry wins new, five-year duty-free contract at Cayenne International Airport. Dufry, leading global travel retailer, has won a new, five-year concession contract to operate the duty-free shop at Cayenne – Felix Eboué International Airport in French Guiana, the French overseas department located in the North of South-America.ANNUAL REPORT 2020
Dufry AG. +41 61 266 44 44. headoffice@dufry.com. Brunngässlein 12. CH - 4010 Basel. Switzerland. Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese andSpanish.
ORDINARY GENERAL MEETING 2021 The Ordinary General Meeting of Dufry AG will be held at the office of Dufry AG at Brunngässlein 12, 4020 Basel, Switzerland, on May 18, 2021 at 14.00 hrs. Due to the COVID-19 pandemic and in line with the applicable COVID-19 regulations, the 2021 Ordinary General Meeting will be conducted without the presence of shareholders. CHANGES IN DUFRY'S GLOBAL EXECUTIVE COMMITTEE Changes in Dufry’s Global Executive Committee. Roger Fordyce is stepping down from his position as Chief Executive Officer North America and member of the Global Executive Committee (GEC) on June 30, 2021. Sarah Branquinho has been appointed to the Global Executive Committee (GEC) as Chief Diversity & Inclusion Officer (CDIO)effective July 1
DUFRY CONCLUDES CHALLENGING YEAR 2020 WITH STRONG FY 2020 turnover of CHF 2,561.1 million and organic growth of -69.8% year-on-year, with encouraging re-initiation of travel upon easing of restrictions; FY 2020 savings of CHF 1,312.1 million, significantly over-achieving the communicated target of CHF 1 billionKEY FIGURES 2020
Dufry AG. +41 61 266 44 44. headoffice@dufry.com. Brunngässlein 12. CH - 4010 Basel. Switzerland. Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese andSpanish.
CAREERS | DUFRY
Careers. Our team has a background of over 130 nationalities – living the 'Dufry Spirit' every day. It's our employees who make our vision of becoming the most innovative and most successful travel retail company reality. Each and every one of them contributes daily to the success of our company. Dufry: Who we are and where we camefrom.
FINANCIAL REPORT 2019 3 Financial Report DUFRY ANNUAL REPORT 2019 112 performance in most operations, with Morocco, Kenya and Egypt growing double-digit in the year. Asia-Pacific and Middle East’s turnover reached CHF 1,274.9 million in 2019 from CHF 1,153.6 million in REMUNERATION REPORT DEAR SHARE- HOLDERS 4 Governance Report DUFRY ANNUAL REPORT 2019 252 REMUNERATION REPORT DEAR SHARE-HOLDERS 2019 was once more a very successful year for DUFRY CONSOLIDATES THE PARTNERSHIP WITH HOLLAND AMERICA Following the contract signed in 2018, Dufry and Holland America Line further strengthened its partnership with a new agreement to operate duty-free shops on board of 6 new ships for 5 years, adding more than 1,500 m 2 of retail space. Dufry will now be present on all 15 ships of Holland America’s fleet with more than 3,500 m 2 of retail space, including the Nieuw Statendam, their most DUFRY | THE WORLD'S LEADING TRAVEL RETAILER.CAREERSANNUAL REPORT 2019DOWNLOAD CENTERCOMPANYINVESTORSMEDIA 27/05/2021. Dufry wins new, five-year duty-free contract at Cayenne International Airport. Dufry, leading global travel retailer, has won a new, five-year concession contract to operate the duty-free shop at Cayenne – Felix Eboué International Airport in French Guiana, the French overseas department located in the North of South-America.ANNUAL REPORT 2020
Dufry AG. +41 61 266 44 44. headoffice@dufry.com. Brunngässlein 12. CH - 4010 Basel. Switzerland. Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese andSpanish.
ORDINARY GENERAL MEETING 2021 The Ordinary General Meeting of Dufry AG will be held at the office of Dufry AG at Brunngässlein 12, 4020 Basel, Switzerland, on May 18, 2021 at 14.00 hrs. Due to the COVID-19 pandemic and in line with the applicable COVID-19 regulations, the 2021 Ordinary General Meeting will be conducted without the presence of shareholders. CHANGES IN DUFRY'S GLOBAL EXECUTIVE COMMITTEE Changes in Dufry’s Global Executive Committee. Roger Fordyce is stepping down from his position as Chief Executive Officer North America and member of the Global Executive Committee (GEC) on June 30, 2021. Sarah Branquinho has been appointed to the Global Executive Committee (GEC) as Chief Diversity & Inclusion Officer (CDIO)effective July 1
DUFRY CONCLUDES CHALLENGING YEAR 2020 WITH STRONG FY 2020 turnover of CHF 2,561.1 million and organic growth of -69.8% year-on-year, with encouraging re-initiation of travel upon easing of restrictions; FY 2020 savings of CHF 1,312.1 million, significantly over-achieving the communicated target of CHF 1 billionKEY FIGURES 2020
Dufry AG. +41 61 266 44 44. headoffice@dufry.com. Brunngässlein 12. CH - 4010 Basel. Switzerland. Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese andSpanish.
CAREERS | DUFRY
Careers. Our team has a background of over 130 nationalities – living the 'Dufry Spirit' every day. It's our employees who make our vision of becoming the most innovative and most successful travel retail company reality. Each and every one of them contributes daily to the success of our company. Dufry: Who we are and where we camefrom.
FINANCIAL REPORT 2019 3 Financial Report DUFRY ANNUAL REPORT 2019 112 performance in most operations, with Morocco, Kenya and Egypt growing double-digit in the year. Asia-Pacific and Middle East’s turnover reached CHF 1,274.9 million in 2019 from CHF 1,153.6 million in REMUNERATION REPORT DEAR SHARE- HOLDERS 4 Governance Report DUFRY ANNUAL REPORT 2019 252 REMUNERATION REPORT DEAR SHARE-HOLDERS 2019 was once more a very successful year for DUFRY CONSOLIDATES THE PARTNERSHIP WITH HOLLAND AMERICA Following the contract signed in 2018, Dufry and Holland America Line further strengthened its partnership with a new agreement to operate duty-free shops on board of 6 new ships for 5 years, adding more than 1,500 m 2 of retail space. Dufry will now be present on all 15 ships of Holland America’s fleet with more than 3,500 m 2 of retail space, including the Nieuw Statendam, their mostINVESTOR RELATIONS
Global Customer Service. If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese and Spanish. Click here. Dr. Kristin Köhler. Global Head Investor Relations. +41 61 266 44 22. +41 79 563 18 09. kristin.koehler@dufry.com.COMPANY PORTRAIT
Dufry Ltd is publicly listed in Switzerland. The headquarters of our Group are located in Basel, Switzerland. Our company's history goes back to its foundation in 1865. 3. Regions. Dufry is globally active, with its corporate structure organised in three Regions: Europe, Middle East & Africa, Asia-Pacific, and The Americas. 1,000. DUFRY CONCLUDES CHALLENGING YEAR 2020 WITH STRONG FY 2020 turnover of CHF 2,561.1 million and organic growth of -69.8% year-on-year, with encouraging re-initiation of travel upon easing of restrictions; FY 2020 savings of CHF 1,312.1 million, significantly over-achieving the communicated target of CHF 1 billionDUFRY'S MANAGEMENT
Bachelor’s degree from the University of Massachusetts, Amherst. Since 2004 Chief Executive Officer at Dufry AG. 1999 – 2003 Assistant Group Treasurer at Danzas Management AG. 2003 – 2006 Assistant Group Treasurer at Bucher Industries AG. Nov 2006 – 2019 Global Head Group Treasury at Dufry International AG.OUR STRATEGY
Dufry is the leading global player in travel retail and, despite the short-term and COVID-related operational challenges, will continue to develop the company following its long-term successful strategy of sustainable and profitable growth and building on its track-record of rapid expansion through organic growth and acquisitions.PRESS RELEASES
The Ordinary General Meeting of Dufry AG was held at the offices of Dufry AG at Brunngässlein 12, 4052 Basel, Switzerland, on May 18, 2021 at 14.00 hrs. The meeting was held without the presence of shareholders based on Article 27 of the Ordinance 3 issued by the Swiss Federal Council on measures to prevent coronavirus (COVID-19) ofJune 19, 2020.
IR REPORTS, PRESENTATIONS AND PUBLICATIONS Presentations of Results and other Publications. Dufry successfully concludes voluntary incentivised conversion offer – Bondholders holding 99.3% of the outstanding principal amount of the CHF 350 million 1.0% convertible bonds due 2023 accepted to convert their Bonds. Dufry successfully completes the offering of CHF 500 millionnew
DUFRY'S NEW GLOBAL EXECUTIVE COMMITTEE STRUCTURE Media Release Basel, June 09, 2020Main changes: Dufry's new Global Executive Committee structure, effective September 1, 2020, integratesHQ and
DUFRY SUCCESSFULLY COMPLETES THE OFFERING OF CHF 500 New Convertible Bonds. Dufry, via its subsidiary Dufry One B.V., successfully completed the placement of senior convertible bonds due 2026 in an aggregate principal amount of CHF 500 million, conditionally convertible into shares of the Company and guaranteed by the Company and certain of its subsidiaries (the “New ConvertibleBonds”).
LOG IN | DUFRY GATE ONLINE Welcome to myGate The worldwide news platform for Dufry employees Please login with your personal credentials. DUFRY | THE WORLD'S LEADING TRAVEL RETAILER.CAREERSANNUAL REPORT 2019DOWNLOAD CENTERCOMPANYINVESTORSMEDIA 27/05/2021. Dufry wins new, five-year duty-free contract at Cayenne International Airport. Dufry, leading global travel retailer, has won a new, five-year concession contract to operate the duty-free shop at Cayenne – Felix Eboué International Airport in French Guiana, the French overseas department located in the North of South-America.ANNUAL REPORT 2020
Beyond its commercial and financial goals, Dufry is also committed to contributing to the travel retail industry and to society in general.INVESTOR RELATIONS
20/05/2021. Dufry with continued gradual improvements in First Quarter 2021, and successful execution of refinancing. In a business environment characterized by gradual improvements, Dufry has reached a turnover of CHF 460.3 million with an organic growth of -73.9%compared to 2019.
OUR COMPANY
Dufry constantly strives for excellence throughout its business, across all customer facing and internal areas of the company. We are proud to have received a variety of awards which reflect its status as the leader in travel retailer worldwide. DUFRY | THE WORLD'S LEADING TRAVEL RETAILER.CAREERSANNUAL REPORT 2019DOWNLOAD CENTERCOMPANYINVESTORSMEDIA 27/05/2021. Dufry wins new, five-year duty-free contract at Cayenne International Airport. Dufry, leading global travel retailer, has won a new, five-year concession contract to operate the duty-free shop at Cayenne – Felix Eboué International Airport in French Guiana, the French overseas department located in the North of South-America.ANNUAL REPORT 2020
Beyond its commercial and financial goals, Dufry is also committed to contributing to the travel retail industry and to society in general.INVESTOR RELATIONS
20/05/2021. Dufry with continued gradual improvements in First Quarter 2021, and successful execution of refinancing. In a business environment characterized by gradual improvements, Dufry has reached a turnover of CHF 460.3 million with an organic growth of -73.9%compared to 2019.
OUR COMPANY
Dufry constantly strives for excellence throughout its business, across all customer facing and internal areas of the company. We are proud to have received a variety of awards which reflect its status as the leader in travel retailer worldwide. ORDINARY GENERAL MEETING 2021 The Ordinary General Meeting of Dufry AG will be held at the office of Dufry AG at Brunngässlein 12, 4020 Basel, Switzerland, on May 18,2021 at 14.00 hrs.
DUFRY'S MANAGEMENT
2001 – 2010 Deputy Chairman of Bunge Ltd. 1992–1997 Head of Bunge’s European operations; Before 1997 various capacities in the commodities trading, oil seeding processing and food products areas in Argentina, Brazil, the United States and Europe for Bunge Ltd.RESERVE & COLLECT
Shopdutyfree.com allows you as a customer to pre-order your purchases and collect them when you fly. Your shopping basket is set aside for you to collect, from the moment you receive your confirmation, until you fly. With the pre-order, reserve and collect service from Dufry, you save time and money, because by pre-ordering your products, you can ensure to benefit from the promotional prices CAREERS | DUFRYDUFRY AGDUFRY CRUISE SERVICES MIAMIDUFRY DUTY FREEDUFRY MIAMI OFFICEDUFRY PORTALDUFRY SELF SERVICE Our team has a background of over 130 nationalities – living the 'Dufry Spirit' every day. It's our employees who make our vision of becoming the most innovative and most successful travel retail companyreality.
UN GENEVA AND THE DUFRY GROUP LAUNCH GLOBAL GOALS For the fourth year in a row, the United Nations in Geneva has partnered with Dufry Group to bring the campaign #YouNeedToKnow to Zürich Airport in support of LOG IN | DUFRY GATE ONLINEDUFRY CLOUD LOG INDUFRY CONNECT LEARNINGDUFRY CONNECT SUCCESS FACTORS ONBOARDING Welcome to myGate The worldwide news platform for Dufry employees Please login with your personal credentials.SHOPPING | DUFRY
Dufry is present in over 430 locations across the globe – hence, it is very likely that you will pass by one of our stores either on your departing trip or on arrival.DUFRY'S MANAGEMENT
2001 – 2010 Deputy Chairman of Bunge Ltd. 1992–1997 Head of Bunge’s European operations; Before 1997 various capacities in the commodities trading, oil seeding processing and food products areas in Argentina, Brazil, the United States and Europe for Bunge Ltd.OUR STRATEGY
Dufry is the leading global player in travel retail and, despite the short-term and COVID-related operational challenges, will continue to develop the company following its long-term successful strategy of sustainable and profitable growth and building on its track-record of rapid expansion through organic growth and acquisitions.COMPANY PORTRAIT
Dufry provides its customers with prestigious international brands from over 1,000 suppliers. The company also works with local partners and we adjust our offerings to the local habits of our customers. CHANGES IN DUFRY'S GLOBAL EXECUTIVE COMMITTEE Media Release. Basel, May 18, 2021. Roger Fordyce will be stepping down as Chief Executive Officer North America and member of the Global Executive Committee on June 30, 2021, and will take on an advisory role for the company in North America.KEY FIGURES 2020
Find here our key financial and operational figures in a 5-year overview, which provides you with a detailed synopsis of ourperformance.
OUR BRAND VALUES
We are the only travel retail company that operates directly in 64 countries across the world. Alliances and acquisitions have made Dufry the category leader offering customers and brands an unparalleled industry network on all continents.PRESS RELEASES
27/05/2021. Dufry wins new, five-year duty-free contract at Cayenne International Airport. Dufry, leading global travel retailer, has won a new, five-year concession contract to operate the duty-free shop at Cayenne – Felix Eboué International Airport in French Guiana, the French overseas department located in the North of South-America. INVESTOR RELATIONS AGENDA If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese and Spanish. UN GENEVA AND THE DUFRY GROUP LAUNCH GLOBAL GOALS For the fourth year in a row, the United Nations in Geneva has partnered with Dufry Group to bring the campaign #YouNeedToKnow to Zürich Airport in support of Skip to main contentDufry Home
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contact open menu __Dufry Home
META NAVIGATION
* Annual Report 2019* Download Center
MAIN NAVIGATION
* Company
* Dufry At A Glance
* Our Strategy
* Our Brand Values
* Our Retail Brands
* Our Management
* Our Stakeholders
* Retail Expertise
* Community Engagement* Investors
* Key Figures
* Our Share
* Bonds & Debts
* Corporate Governance * IR Reports, Presentations and Publications * Investor Relations Agenda * Annual Report 2019* Media
* Press Releases
* Other News
* Download Center
* Sustainability
* Economic Dimension * Environmental Dimension* Social Dimension
* Shopping
* Customer Service
* Reserve & Collect Service * Customs Allowances * Our Brand Universe* RED by Dufry
* Careers
* Working At Dufry
* Find Your OpportunityContact us
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The World's Leading Travel Retailer. Scroll to Main ContentHOMEPAGE
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Dufry's 2019 Full Year ResultsMedia and Newsroom
Investors
Investor Relations
Shopping at Dufry
Start your Career now PRESS RELEASES PRESS RELEASE ARCHIVE*
12/03/2020
Dufry reaches 3% organic growth and an equity free cash flow of CHF 383.3 million in 2019, delivering on its targets Dufry’s turnover reached CHF 8,848.6 million in the year with organic growth confirming the acceleration trend and reaching 3.0%. Gross Profit margin expanded by 40 basis points from 59.8% to 60.2% in 2019. Adjusted Operating Cash Flow was CHF 959.9 million, while Equity Free Cash Flow came in at CHF 383.3 million in line with the mid-term Equity Free Cash Flow target of CHF 350-400 million.Read more
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12/02/2020
Presentation on Dufry’s 2019 Full Year Results on March 12, 2020 Dufry will publish its 2019 Full Year Results on March 12, 2020 and will hold a presentation on the same day at 14.00 CET.Read more
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20/12/2019
Dufry wins new confectionery contract at Singapore Changi Airport Dufry has won a new three year concession contract at Singapore Changi airport to operate 4 new shops in the Terminal 2 departure hall for a total sales area of 563 m2. The shops are expected to be opened sequentially as of March 2020.Read more
OTHER NEWS READ ALL OTHER NEWS*
05/03/2020
Luxury ‘Kitchen Table’ Business Takes Off With Dufry at CardiffAirport
A specially-created range of Sloane Home products can now be found in Dufry’s Cardiff Airport store.Read more
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20/02/2020
World Duty Free presents Highland Park exclusive Single Cask bottlingat Heathrow
Highland Park, single malt Scotch Whisky, has created an exclusive Single Cask bottling for World Duty Free and Heathrow, that will be available at the World of Whiskies main stores in all four terminalsat the airport.
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12/02/2020
Dufry is proud to be part of the European Top 10 for Airport Shopping Dufry operates in 7 of the Top 10 European Airports for ShoppingRead more
THE GLOBAL TRAVEL RETAILER READ MORE*
2,400+
Shops Worldwide
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65
Countries
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420+
Locations
RETAIL BRANDS OUR RETAIL BRANDS You may know of Dufry through one of our many other retail brands. If you would like to connect directly with one of these, please see the below links to our entire portfolio.*
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WORLDCLASS.WORLDWIDE.CLOSER TO YOU
Your satisfaction is very important to us. If you have any comments or queries, please get in contact!Customer Service
CONTACT INFORMATION
DUFRY GROUP HEADQUARTERSBrunngässlein 12
CH - 4010 Basel
Switzerland
Phone: +41 61 266 44 44 E-Mail: headoffice@dufry.comCOMPANY INFORMATION
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CONTACT INFORMATION
Headquarters Customer Service External Affairs Investor RelationsMedia & Press
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RENZO RADICE
GLOBAL HEAD INVESTOR RELATIONS AND CORPORATE COMMUNICATIONS+41 61 266 44 19
renzo.radice@dufry.com*
DUFRY AG
+41 61 266 44 44
headoffice@dufry.comBrunngässlein 12
CH - 4010 Basel
Switzerland
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GLOBAL CUSTOMER SERVICE IF YOU HAVE ANY QUERIES REGARDING OUR PRODUCTS AND SERVICES WE WOULD BE HAPPY TO HELP YOU! WE ARE ABLE TO COMMUNICATE WITH YOU IN ENGLISH, PORTUGUESE, SPANISH AND FRENCH.Click here
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KAREN SHARPES
GLOBAL MEDIA & EVENTS MANAGER+44 208 624 4326
karen.sharpes@dufry.com*
SARA LIZI
HEAD INVESTOR RELATIONS AMERICAS & COMMUNICATION DIVISION 4+55 21 2157 9901
sara.lizi@br.dufry.com*
MARIO ROLLA
INSTITUTIONAL RELATIONS BRAZIL+55 21 2157 9611
mario.rolla@br.dufry.com*
NATÁLIA BARCELLOS
INVESTOR RELATIONS
+55 21 2157 9927
natalia.barcellos@br.dufry.com*
AMANDA LIMA
INVESTOR RELATIONS
+55 21 2157 9610
Amanda.Lima@br.dufry.comclose overlay
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