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STUDIO
Studio
VIDEO TUTORIAL: CUSTOMER QUESTIONS AND BOOKING QUESTIONS This is a JRNI video tutorial on setting up customer questions and booking questions in your JRNI account. These questions are useful for collecting additional information from your customers in relation to their bookings with your business.BOOKINGS – JRNI
How do I set the start day for week based bookings? How do I set up repeat bookings? How do I set up specific questions for certain services? How do I cancel a booking? HOW DO I ADD ADDITIONAL USERS AND ADMINS? JRNI has three different levels of user access rights so that you can provide everyone in your team the appropriate level of access. To add additional people to your account: Log in to JRNI. Clic SET-UP GUIDE: SERVICES & TRADE Whether you’re a landscaper or wedding photographer, this guide will walk you through the set-up process involved for your Services & Trade business. Follow these step-by-step instructions to sCUSTOMERS – JRNI
JRNI saves the details of everyone who books with you as customers. The Customers section in your JRNI account, acts as a directory for all of your customers' information.. You have a profile page for every customer that includes all of their contact details, an optional picture and details of their upcoming and previous bookings and allows you to contact them directly by email or SMS. TROUBLESHOOTING: EMAIL CONFIRMATIONS I'm receiving too many/duplicate emails . Step 1: Check that the admin email has not been entered under a Resource or a Staff member.. View Resources: Configure > click Edit under Resources > click Edit alongside your resource View Staff members: Configure > click Edit under Staff > click Edit alongside your staff member Step 2: If you take online payments, check your Require Payments to book HOW DOES JRNI WORK FOR ALL BUSINESS TYPES? JRNI is a very flexible online booking, scheduling and appointment system system. Our simple sign-up wizard lets you configure how your business is run and then creates an interface unique to your business type both for your customers and your admin calendar. MANAGING MY ATTENDEE LISTS For every single event, course or instance of a regular event, you will have your attendee list that shows everyone who is booked onto that session. Your attendee lists can be accessed in two ways BOOKINGBUG DASHBOARD BookingBug DashboardSTUDIO
Studio
VIDEO TUTORIAL: CUSTOMER QUESTIONS AND BOOKING QUESTIONS This is a JRNI video tutorial on setting up customer questions and booking questions in your JRNI account. These questions are useful for collecting additional information from your customers in relation to their bookings with your business.BOOKINGS – JRNI
How do I set the start day for week based bookings? How do I set up repeat bookings? How do I set up specific questions for certain services? How do I cancel a booking? HOW DO I ADD ADDITIONAL USERS AND ADMINS? JRNI has three different levels of user access rights so that you can provide everyone in your team the appropriate level of access. To add additional people to your account: Log in to JRNI. Clic SET-UP GUIDE: SERVICES & TRADE Whether you’re a landscaper or wedding photographer, this guide will walk you through the set-up process involved for your Services & Trade business. Follow these step-by-step instructions to sCUSTOMERS – JRNI
JRNI saves the details of everyone who books with you as customers. The Customers section in your JRNI account, acts as a directory for all of your customers' information.. You have a profile page for every customer that includes all of their contact details, an optional picture and details of their upcoming and previous bookings and allows you to contact them directly by email or SMS. TROUBLESHOOTING: EMAIL CONFIRMATIONS I'm receiving too many/duplicate emails . Step 1: Check that the admin email has not been entered under a Resource or a Staff member.. View Resources: Configure > click Edit under Resources > click Edit alongside your resource View Staff members: Configure > click Edit under Staff > click Edit alongside your staff member Step 2: If you take online payments, check your Require Payments to book HOW DOES JRNI WORK FOR ALL BUSINESS TYPES? JRNI is a very flexible online booking, scheduling and appointment system system. Our simple sign-up wizard lets you configure how your business is run and then creates an interface unique to your business type both for your customers and your admin calendar. MANAGING MY ATTENDEE LISTS For every single event, course or instance of a regular event, you will have your attendee list that shows everyone who is booked onto that session. Your attendee lists can be accessed in two waysHOW TO – JRNI
Video Tutorial: How to cancel a booking; Video Tutorial: How to move a booking; Video Tutorial: How to publish your widget onto your site; Video Tutorial: Customer questions and booking questionsCUSTOMERS – JRNI
JRNI saves the details of everyone who books with you as customers. The Customers section in your JRNI account, acts as a directory for all of your customers' information.. You have a profile page for every customer that includes all of their contact details, an optional picture and details of their upcoming and previous bookings and allows you to contact them directly by email or SMS.CUSTOMERS – JRNI
Customers; Calendar; Configure; Publish; How do I set up a basic service-based system? What different types of Bookings can I make? How does JRNI work for all business types?SET-UP GUIDES
Set-up guide: Escape Games; Set-up guide: Sport & Fitness; Set-up Guide: Services & Trade; Set-up guide: Courses, Classes & Events businesses; Set-up guide: Hire & Rental businessesPAYMENTS – JRNI
Is JRNI PCI compliant? What payment providers can be used for online payments? How do I take online payments? What payment types can I take - deposits, full amounts? JRNI CUSTOMER SUPPORT How can we help? JRNI; JRNI Customer Support Customer Support Team and Help. I am unable to login, what do I do?WHAT IS ADMIN MODE?
When you are logged into JRNI you will see the widget through Admin Mode.To see the widget from the customers' perspective, you will need to either: Log out of JRNI and then try to make the booking again through your Public Site, or through the widget embedded in your website.; View the widget in a different browser to the one in which you are logged in to JRNI. MANAGING MY ATTENDEE LISTS For every single event, course or instance of a regular event, you will have your attendee list that shows everyone who is booked onto that session. Your attendee lists can be accessed in two ways EXTENDED CUSTOM EMAIL TAGS There are many options available to you to customise your emails from JRNI. Below is a list of tags that can be used. Company Details Tag Description %company% Your company name %company_weHOMEOFFICE
homeoffice
BOOKINGBUG DASHBOARD BookingBug Dashboard. Login to view your account. Forgot yourpassword?
STUDIO
Studio
HOW DO I ADD ADDITIONAL USERS AND ADMINS? To add additional people to your account: Log in to JRNI. Click the Cog / Settings icon located in the admin panel to access Account settings. Click Users & Admins. Click Create new. Enter their email address, name, role, etc. Click Create. The difference in Roles:Owner:
BOOKINGS – JRNI
New articles New articles and comments. JRNI. Managing your Settings. Bookings. How do I set the start day for week based bookings? How do I set up repeat bookings? How do I set up specific questions for certain services? How do I cancel a booking? Setting notice period so VIDEO TUTORIAL: CUSTOMER QUESTIONS AND BOOKING QUESTIONS This is a JRNI video tutorial on setting up customer questions and booking questions in your JRNI account. These questions are useful for collecting additional information from your customers in relation to their bookings with your business. In this video tutorial, you can find out the difference between customer questions and bookingquestions
SET-UP GUIDE: SERVICES & TRADE To set these up, go to Configure > My Business > Services and press Create New, or Edit an existing service. You will also be able to set the Price and Duration of each service here. Set up pre/post session travel/clean up time. In Configure > My Business > Services, select a service and press Edit. Go to the Advanced Settings tab.SERVICES – JRNI
New articles New articles and comments. JRNI. Managing your Settings. Services. Managing Advanced Time Settings for your Services. How do I set my availability? Can I choose to price by service, resource or person? How do I add a checkout tax / booking charge? How to set pre/post booking travel time /CUSTOMERS – JRNI
JRNI saves the details of everyone who books with you as customers. The Customers section in your JRNI account, acts as a directory for all of your customers' information.. You have a profile page for every customer that includes all of their contact details, an optional picture and details of their upcoming and previous bookings and allows you to contact them directly by email or SMS. TROUBLESHOOTING: EMAIL CONFIRMATIONS Step 1: Ensure the email address has been entered correctly in their staff profile. View Staff emails: Configure > Staff. Step 2: If the missing email is associated with an event, make sure the staff member has been selected to run the event in the event’s details. View your events by going to: Configure > Event Settings > Single Events MANAGING MY ATTENDEE LISTS To do this, check the boxes of all appropriate attendees (or select Check All) and then from the drop-down menu either choose move attendees, export or print. Finally, you can also email all of your attendees on a specific class, course or event. From the Event Details page (or attendee list), simply select Email Attendees from theleft-hand
BOOKINGBUG DASHBOARD BookingBug Dashboard. Login to view your account. Forgot yourpassword?
STUDIO
Studio
HOW DO I ADD ADDITIONAL USERS AND ADMINS? To add additional people to your account: Log in to JRNI. Click the Cog / Settings icon located in the admin panel to access Account settings. Click Users & Admins. Click Create new. Enter their email address, name, role, etc. Click Create. The difference in Roles:Owner:
BOOKINGS – JRNI
New articles New articles and comments. JRNI. Managing your Settings. Bookings. How do I set the start day for week based bookings? How do I set up repeat bookings? How do I set up specific questions for certain services? How do I cancel a booking? Setting notice period so VIDEO TUTORIAL: CUSTOMER QUESTIONS AND BOOKING QUESTIONS This is a JRNI video tutorial on setting up customer questions and booking questions in your JRNI account. These questions are useful for collecting additional information from your customers in relation to their bookings with your business. In this video tutorial, you can find out the difference between customer questions and bookingquestions
SET-UP GUIDE: SERVICES & TRADE To set these up, go to Configure > My Business > Services and press Create New, or Edit an existing service. You will also be able to set the Price and Duration of each service here. Set up pre/post session travel/clean up time. In Configure > My Business > Services, select a service and press Edit. Go to the Advanced Settings tab.SERVICES – JRNI
New articles New articles and comments. JRNI. Managing your Settings. Services. Managing Advanced Time Settings for your Services. How do I set my availability? Can I choose to price by service, resource or person? How do I add a checkout tax / booking charge? How to set pre/post booking travel time /CUSTOMERS – JRNI
JRNI saves the details of everyone who books with you as customers. The Customers section in your JRNI account, acts as a directory for all of your customers' information.. You have a profile page for every customer that includes all of their contact details, an optional picture and details of their upcoming and previous bookings and allows you to contact them directly by email or SMS. TROUBLESHOOTING: EMAIL CONFIRMATIONS Step 1: Ensure the email address has been entered correctly in their staff profile. View Staff emails: Configure > Staff. Step 2: If the missing email is associated with an event, make sure the staff member has been selected to run the event in the event’s details. View your events by going to: Configure > Event Settings > Single Events MANAGING MY ATTENDEE LISTS To do this, check the boxes of all appropriate attendees (or select Check All) and then from the drop-down menu either choose move attendees, export or print. Finally, you can also email all of your attendees on a specific class, course or event. From the Event Details page (or attendee list), simply select Email Attendees from theleft-hand
SERVICES – JRNI
New articles New articles and comments. JRNI. Managing your Settings. Services. Managing Advanced Time Settings for your Services. How do I set my availability? Can I choose to price by service, resource or person? How do I add a checkout tax / booking charge? How to set pre/post booking travel time /CUSTOMERS – JRNI
JRNI saves the details of everyone who books with you as customers. The Customers section in your JRNI account, acts as a directory for all of your customers' information.. You have a profile page for every customer that includes all of their contact details, an optional picture and details of their upcoming and previous bookings and allows you to contact them directly by email or SMS. MANAGING MY ATTENDEE LISTS To do this, check the boxes of all appropriate attendees (or select Check All) and then from the drop-down menu either choose move attendees, export or print. Finally, you can also email all of your attendees on a specific class, course or event. From the Event Details page (or attendee list), simply select Email Attendees from theleft-hand
CUSTOMERS – JRNI
Customers; Calendar; Configure; Publish; How do I set up a basic service-based system? What different types of Bookings can I make? How does JRNI work for all business types?DAILY DEALS
Daily Deals. Within your JRNI account you can setup daily deals. This feature enables you to: Gather the contact details of your customers for future remarketing. Manage your capacity and smooth the redemption process by limiting the number of deals that can be redeemed a day. Generate ‘upsell’ by allowing the purchase of add-ons or HOW DO I CUSTOMISE MY EMAILS? If you would like to customise all of the content of your emails: Click the gear in the upper right-hand corner. Click Settings. Click Configure Notifications. S elect Customise under Customise emails. Choose the type of email you'd like to amend, firstly from either Customer Emails or Owner Emails tabs. Next, you can select thespecific email
SET-UP GUIDES
Set-up guide: Escape Games. Set-up guide: Sport & Fitness. Set-up Guide: Services & Trade. Set-up guide: Courses, Classes & Events businesses. Set-up guide: Hire & Rental businesses. Set-up guide: Health & Beauty businesses. HOW TO SET PRE/POST BOOKING TRAVEL TIME / CLEAN-UP TIME Option 1 - Clean Up Time. This option is most applicable if you want to offer clean-up time. For example, you may offer your customers a 45 minute massage but you need to block out 60 minutes in your calendar without informing the customer of this. For this option you need to make sure that your service type set under Account - Settings EXTENDED CUSTOM EMAIL TAGS Extended Custom Email Tags. There are many options available to you to customise your emails from JRNI. Below is a list of tags that can beused.
I AM UNABLE TO LOGIN, WHAT DO I DO? If you're struggling to login and this screen is displayed when you try to do so: These quick steps should allow you to login: Completelyclear your history
BOOKINGBUG DASHBOARD BookingBug Dashboard. Login to view your account. Forgot yourpassword?
HOW DO I ADD ADDITIONAL USERS AND ADMINS? To add additional people to your account: Log in to JRNI. Click the Cog / Settings icon located in the admin panel to access Account settings. Click Users & Admins. Click Create new. Enter their email address, name, role, etc. Click Create. The difference in Roles:Owner:
SET-UP GUIDE: SERVICES & TRADE To set these up, go to Configure > My Business > Services and press Create New, or Edit an existing service. You will also be able to set the Price and Duration of each service here. Set up pre/post session travel/clean up time. In Configure > My Business > Services, select a service and press Edit. Go to the Advanced Settings tab.JRNIJRNI BOOKINGBUG
How can we help? Welcome to the KNOWLEDGEBASE!. Blog. Resource Centre.Events
SERVICES – JRNIBOOKINGBUG LOGINBOOKINGBUG NORDSTROMBOOKINGBUG NUFFIELDBOOKINGBUG USTITLEIST BOOKINGBUG New articles New articles and comments. JRNI. Managing your Settings. Services. Managing Advanced Time Settings for your Services. How do I set my availability? Can I choose to price by service, resource or person? How do I add a checkout tax / booking charge? How to set pre/post booking travel time /STUDIO
Studio
WHAT IS ADMIN MODE?
When you are logged into JRNI you will see the widget through Admin Mode.To see the widget from the customers' perspective, you will need to either: Log out of JRNI and then try to make the booking again through your Public Site, or through the widget embedded in your website.; View the widget in a different browser to the one in which you are logged in to JRNI. MANAGING MY ATTENDEE LISTS To do this, check the boxes of all appropriate attendees (or select Check All) and then from the drop-down menu either choose move attendees, export or print. Finally, you can also email all of your attendees on a specific class, course or event. From the Event Details page (or attendee list), simply select Email Attendees from theleft-hand
HOW DO I TAKE PAYMENTS WITH IZETTLE? European JRNI users can now take card payments on the move through your iPhone or iPad with iZettle from within your JRNI mobile app. This is a great way to take customer payments in person from wherever you like through your mobile device. EXTENDED CUSTOM EMAIL TAGS Extended Custom Email Tags. There are many options available to you to customise your emails from JRNI. Below is a list of tags that can beused.
BOOKINGBUG DASHBOARD BookingBug Dashboard. Login to view your account. Forgot yourpassword?
HOW DO I ADD ADDITIONAL USERS AND ADMINS? To add additional people to your account: Log in to JRNI. Click the Cog / Settings icon located in the admin panel to access Account settings. Click Users & Admins. Click Create new. Enter their email address, name, role, etc. Click Create. The difference in Roles:Owner:
SET-UP GUIDE: SERVICES & TRADE To set these up, go to Configure > My Business > Services and press Create New, or Edit an existing service. You will also be able to set the Price and Duration of each service here. Set up pre/post session travel/clean up time. In Configure > My Business > Services, select a service and press Edit. Go to the Advanced Settings tab.JRNIJRNI BOOKINGBUG
How can we help? Welcome to the KNOWLEDGEBASE!. Blog. Resource Centre.Events
SERVICES – JRNIBOOKINGBUG LOGINBOOKINGBUG NORDSTROMBOOKINGBUG NUFFIELDBOOKINGBUG USTITLEIST BOOKINGBUG New articles New articles and comments. JRNI. Managing your Settings. Services. Managing Advanced Time Settings for your Services. How do I set my availability? Can I choose to price by service, resource or person? How do I add a checkout tax / booking charge? How to set pre/post booking travel time /STUDIO
Studio
WHAT IS ADMIN MODE?
When you are logged into JRNI you will see the widget through Admin Mode.To see the widget from the customers' perspective, you will need to either: Log out of JRNI and then try to make the booking again through your Public Site, or through the widget embedded in your website.; View the widget in a different browser to the one in which you are logged in to JRNI. MANAGING MY ATTENDEE LISTS To do this, check the boxes of all appropriate attendees (or select Check All) and then from the drop-down menu either choose move attendees, export or print. Finally, you can also email all of your attendees on a specific class, course or event. From the Event Details page (or attendee list), simply select Email Attendees from theleft-hand
HOW DO I TAKE PAYMENTS WITH IZETTLE? European JRNI users can now take card payments on the move through your iPhone or iPad with iZettle from within your JRNI mobile app. This is a great way to take customer payments in person from wherever you like through your mobile device. EXTENDED CUSTOM EMAIL TAGS Extended Custom Email Tags. There are many options available to you to customise your emails from JRNI. Below is a list of tags that can beused.
MANAGING MY ATTENDEE LISTS To do this, check the boxes of all appropriate attendees (or select Check All) and then from the drop-down menu either choose move attendees, export or print. Finally, you can also email all of your attendees on a specific class, course or event. From the Event Details page (or attendee list), simply select Email Attendees from theleft-hand
HOW DO I CUSTOMISE MY EMAILS? If you would like to customise all of the content of your emails: Click the gear in the upper right-hand corner. Click Settings. Click Configure Notifications. S elect Customise under Customise emails. Choose the type of email you'd like to amend, firstly from either Customer Emails or Owner Emails tabs. Next, you can select thespecific email
CUSTOMERS – JRNI
Customers. Calendar. Configure. Publish. How do I set up a basic service-based system? What different types of Bookings can I make? How does JRNI work for all business types? How do I encourage my customers to use my new booking system? A guide to Calendar for events, classesor courses.
TROUBLESHOOTING: EMAIL CONFIRMATIONS Step 1: Ensure the email address has been entered correctly in their staff profile. View Staff emails: Configure > Staff. Step 2: If the missing email is associated with an event, make sure the staff member has been selected to run the event in the event’s details. View your events by going to: Configure > Event Settings > Single Events HOW DO I SET UP DEPOSITS? How do I set up deposits? Click the Gear icon () in the upper right-hand corner. Click Settings in the left-hand column. Under the Pricing header, click Configure Pricing. Selecting any of the options will allow you to configure deposits in Configure when you edit your service or events. The deposits can either be a fixed amount or apercentage.
STUDIO
Studio
HOW DO I SET UP REPEAT BOOKINGS? By enabling repeat bookings, you give the option for your customers to make a booking repeat daily, weekly, monthly for as long as they choose. A customer who makes a repeat booking will in fact be WHAT EMAIL NOTIFICATIONS CAN I SEND AND RECEIVE? Go to the Gear > Settings > Notifications. Then under Email options, click Send and Receive. There are three section were you can choose when the following three emails are sent; Booking confirmation emails (sent when a booking, enquiry or reservation is made) Email reminders (These can be scheduled a period of time prior to an appointmentSUBMIT A REQUEST
Submit a request. Please choose your issue below -. - Default Ticket Form Portal User Query Submission. BESPOKE.BOOKINGBUG.COM bespoke.bookingbug.com BOOKINGBUG DASHBOARD BookingBug Dashboard. Login to view your account. Forgot yourpassword?
HOW DO I ADD ADDITIONAL USERS AND ADMINS? To add additional people to your account: Log in to JRNI. Click the Cog / Settings icon located in the admin panel to access Account settings. Click Users & Admins. Click Create new. Enter their email address, name, role, etc. Click Create. The difference in Roles:Owner:
SET-UP GUIDE: SERVICES & TRADE To set these up, go to Configure > My Business > Services and press Create New, or Edit an existing service. You will also be able to set the Price and Duration of each service here. Set up pre/post session travel/clean up time. In Configure > My Business > Services, select a service and press Edit. Go to the Advanced Settings tab.JRNIJRNI BOOKINGBUG
How can we help? Welcome to the KNOWLEDGEBASE!. Blog. Resource Centre.Events
SERVICES – JRNIBOOKINGBUG LOGINBOOKINGBUG NORDSTROMBOOKINGBUG NUFFIELDBOOKINGBUG USTITLEIST BOOKINGBUG New articles New articles and comments. JRNI. Managing your Settings. Services. Managing Advanced Time Settings for your Services. How do I set my availability? Can I choose to price by service, resource or person? How do I add a checkout tax / booking charge? How to set pre/post booking travel time /STUDIO
Studio
WHAT IS ADMIN MODE?
When you are logged into JRNI you will see the widget through Admin Mode.To see the widget from the customers' perspective, you will need to either: Log out of JRNI and then try to make the booking again through your Public Site, or through the widget embedded in your website.; View the widget in a different browser to the one in which you are logged in to JRNI. MANAGING MY ATTENDEE LISTS To do this, check the boxes of all appropriate attendees (or select Check All) and then from the drop-down menu either choose move attendees, export or print. Finally, you can also email all of your attendees on a specific class, course or event. From the Event Details page (or attendee list), simply select Email Attendees from theleft-hand
HOW DO I TAKE PAYMENTS WITH IZETTLE? European JRNI users can now take card payments on the move through your iPhone or iPad with iZettle from within your JRNI mobile app. This is a great way to take customer payments in person from wherever you like through your mobile device. EXTENDED CUSTOM EMAIL TAGS Extended Custom Email Tags. There are many options available to you to customise your emails from JRNI. Below is a list of tags that can beused.
BOOKINGBUG DASHBOARD BookingBug Dashboard. Login to view your account. Forgot yourpassword?
HOW DO I ADD ADDITIONAL USERS AND ADMINS? To add additional people to your account: Log in to JRNI. Click the Cog / Settings icon located in the admin panel to access Account settings. Click Users & Admins. Click Create new. Enter their email address, name, role, etc. Click Create. The difference in Roles:Owner:
SET-UP GUIDE: SERVICES & TRADE To set these up, go to Configure > My Business > Services and press Create New, or Edit an existing service. You will also be able to set the Price and Duration of each service here. Set up pre/post session travel/clean up time. In Configure > My Business > Services, select a service and press Edit. Go to the Advanced Settings tab.JRNIJRNI BOOKINGBUG
How can we help? Welcome to the KNOWLEDGEBASE!. Blog. Resource Centre.Events
SERVICES – JRNIBOOKINGBUG LOGINBOOKINGBUG NORDSTROMBOOKINGBUG NUFFIELDBOOKINGBUG USTITLEIST BOOKINGBUG New articles New articles and comments. JRNI. Managing your Settings. Services. Managing Advanced Time Settings for your Services. How do I set my availability? Can I choose to price by service, resource or person? How do I add a checkout tax / booking charge? How to set pre/post booking travel time /STUDIO
Studio
WHAT IS ADMIN MODE?
When you are logged into JRNI you will see the widget through Admin Mode.To see the widget from the customers' perspective, you will need to either: Log out of JRNI and then try to make the booking again through your Public Site, or through the widget embedded in your website.; View the widget in a different browser to the one in which you are logged in to JRNI. MANAGING MY ATTENDEE LISTS To do this, check the boxes of all appropriate attendees (or select Check All) and then from the drop-down menu either choose move attendees, export or print. Finally, you can also email all of your attendees on a specific class, course or event. From the Event Details page (or attendee list), simply select Email Attendees from theleft-hand
HOW DO I TAKE PAYMENTS WITH IZETTLE? European JRNI users can now take card payments on the move through your iPhone or iPad with iZettle from within your JRNI mobile app. This is a great way to take customer payments in person from wherever you like through your mobile device. EXTENDED CUSTOM EMAIL TAGS Extended Custom Email Tags. There are many options available to you to customise your emails from JRNI. Below is a list of tags that can beused.
MANAGING MY ATTENDEE LISTS To do this, check the boxes of all appropriate attendees (or select Check All) and then from the drop-down menu either choose move attendees, export or print. Finally, you can also email all of your attendees on a specific class, course or event. From the Event Details page (or attendee list), simply select Email Attendees from theleft-hand
HOW DO I CUSTOMISE MY EMAILS? If you would like to customise all of the content of your emails: Click the gear in the upper right-hand corner. Click Settings. Click Configure Notifications. S elect Customise under Customise emails. Choose the type of email you'd like to amend, firstly from either Customer Emails or Owner Emails tabs. Next, you can select thespecific email
CUSTOMERS – JRNI
Customers. Calendar. Configure. Publish. How do I set up a basic service-based system? What different types of Bookings can I make? How does JRNI work for all business types? How do I encourage my customers to use my new booking system? A guide to Calendar for events, classesor courses.
TROUBLESHOOTING: EMAIL CONFIRMATIONS Step 1: Ensure the email address has been entered correctly in their staff profile. View Staff emails: Configure > Staff. Step 2: If the missing email is associated with an event, make sure the staff member has been selected to run the event in the event’s details. View your events by going to: Configure > Event Settings > Single Events HOW DO I SET UP DEPOSITS? How do I set up deposits? Click the Gear icon () in the upper right-hand corner. Click Settings in the left-hand column. Under the Pricing header, click Configure Pricing. Selecting any of the options will allow you to configure deposits in Configure when you edit your service or events. The deposits can either be a fixed amount or apercentage.
STUDIO
Studio
HOW DO I SET UP REPEAT BOOKINGS? By enabling repeat bookings, you give the option for your customers to make a booking repeat daily, weekly, monthly for as long as they choose. A customer who makes a repeat booking will in fact be WHAT EMAIL NOTIFICATIONS CAN I SEND AND RECEIVE? Go to the Gear > Settings > Notifications. Then under Email options, click Send and Receive. There are three section were you can choose when the following three emails are sent; Booking confirmation emails (sent when a booking, enquiry or reservation is made) Email reminders (These can be scheduled a period of time prior to an appointmentSUBMIT A REQUEST
Submit a request. Please choose your issue below -. - Default Ticket Form Portal User Query Submission. BESPOKE.BOOKINGBUG.COM bespoke.bookingbug.com BOOKINGBUG DASHBOARD BookingBug DashboardJRNIJRNI BOOKINGBUG
How can we help? Welcome to the KNOWLEDGEBASE!. Blog. Resource Centre.Events
STUDIO
Studio
SERVICES – JRNIBOOKINGBUG LOGINBOOKINGBUG NORDSTROMBOOKINGBUG NUFFIELDBOOKINGBUG USTITLEIST BOOKINGBUG Managing Advanced Time Settings for your Services; How do I set my availability? Can I choose to price by service, resource or person? How do I add a checkout tax / booking charge? SET-UP GUIDE: SERVICES & TRADE Whether you’re a landscaper or wedding photographer, this guide will walk you through the set-up process involved for your Services & Trade business. Follow these step-by-step instructions to sWHAT IS ADMIN MODE?
When you are logged into JRNI you will see the widget through Admin Mode.To see the widget from the customers' perspective, you will need to either: Log out of JRNI and then try to make the booking again through your Public Site, or through the widget embedded in your website.; View the widget in a different browser to the one in which you are logged in to JRNI. HOW DO I ADD ADDITIONAL USERS AND ADMINS? JRNI has three different levels of user access rights so that you can provide everyone in your team the appropriate level of access. To add additional people to your account: Log in to JRNI. Clic MANAGING MY ATTENDEE LISTS For every single event, course or instance of a regular event, you will have your attendee list that shows everyone who is booked onto that session. Your attendee lists can be accessed in two ways HOW DO I TAKE PAYMENTS WITH IZETTLE? European JRNI users can now take card payments on the move through your iPhone or iPad with iZettle from within your JRNI mobile app. This is a great way to take customer payments in person from wherever you like through your mobile device. BOOKINGBUG DASHBOARD BookingBug DashboardJRNIJRNI BOOKINGBUG
How can we help? Welcome to the KNOWLEDGEBASE!. Blog. Resource Centre.Events
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SERVICES – JRNIBOOKINGBUG LOGINBOOKINGBUG NORDSTROMBOOKINGBUG NUFFIELDBOOKINGBUG USTITLEIST BOOKINGBUG Managing Advanced Time Settings for your Services; How do I set my availability? Can I choose to price by service, resource or person? How do I add a checkout tax / booking charge? SET-UP GUIDE: SERVICES & TRADE Whether you’re a landscaper or wedding photographer, this guide will walk you through the set-up process involved for your Services & Trade business. Follow these step-by-step instructions to sWHAT IS ADMIN MODE?
When you are logged into JRNI you will see the widget through Admin Mode.To see the widget from the customers' perspective, you will need to either: Log out of JRNI and then try to make the booking again through your Public Site, or through the widget embedded in your website.; View the widget in a different browser to the one in which you are logged in to JRNI. HOW DO I ADD ADDITIONAL USERS AND ADMINS? JRNI has three different levels of user access rights so that you can provide everyone in your team the appropriate level of access. To add additional people to your account: Log in to JRNI. Clic MANAGING MY ATTENDEE LISTS For every single event, course or instance of a regular event, you will have your attendee list that shows everyone who is booked onto that session. Your attendee lists can be accessed in two ways HOW DO I TAKE PAYMENTS WITH IZETTLE? European JRNI users can now take card payments on the move through your iPhone or iPad with iZettle from within your JRNI mobile app. This is a great way to take customer payments in person from wherever you like through your mobile device. EXTENDED CUSTOM EMAIL TAGS There are many options available to you to customise your emails from JRNI. Below is a list of tags that can be used. Company Details Tag Description %company% Your company name %company_we HOW DO I SET UP DEPOSITS? You can set up your business to take deposits with the following steps: Log in to JRNI; Click the Gear icon in the upper right-hand corner.; Click Settings in the left-hand column.; Under the Pricing header, click Configure Pricing.; Under Deposits, you have the following settings to choose from:; Don't take deposits, ask for thefull amount upfront
MANAGING MY ATTENDEE LISTS For every single event, course or instance of a regular event, you will have your attendee list that shows everyone who is booked onto that session. Your attendee lists can be accessed in two waysCUSTOMERS – JRNI
Customers; Calendar; Configure; Publish; How do I set up a basic service-based system? What different types of Bookings can I make? How does JRNI work for all business types? HOW DO I CUSTOMISE MY EMAILS? JRNI allows you to customise the content of all the automated emails that are sent to your customers. If you simply want to add some custom text to your booking confirmation emails: Click Configu TROUBLESHOOTING: EMAIL CONFIRMATIONS I'm receiving too many/duplicate emails . Step 1: Check that the admin email has not been entered under a Resource or a Staff member.. View Resources: Configure > click Edit under Resources > click Edit alongside your resource View Staff members: Configure > click Edit under Staff > click Edit alongside your staff member Step 2: If you take online payments, check your Require Payments to book HOW DO I SET UP REPEAT BOOKINGS? By enabling repeat bookings, you give the option for your customers to make a booking repeat daily, weekly, monthly for as long as they choose. A customer who makes a repeat booking will in fact beSTUDIO
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WHAT EMAIL NOTIFICATIONS CAN I SEND AND RECEIVE? JRNI sends a wide variety of automated email communications to your customers. You can select which types of email you choose to send, who they are sent to and also fully customise their contents.SUBMIT A REQUEST
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A SCHEDULING PLATFORM FOR STAYING CONNECTED A new environment requires new experiences. You can tackle what’s happening during COVID-19 - while also preparing your business to thrive in what comes after. JOURNEY FORWARD IS OUR INITIATIVE TO HELPYOU DO THAT.
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Consumers are staying at home. Employees are working from home. The directive is simple: You need to deliver experiences by reachingpeople at home.
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We won’t be home forever, but we also won’t be right back to business as usual. When everything reopens, consumers will still be careful of crowds and leery of lines. The next experience to deliver focuses on comfort and inspires confidence.Journey Forward
COVID-19 will permanently change the face of business, even once it’s gone. After being a world in isolation, a company’s ability to build personalized experiences is going to be what moves itforward.
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_ Powerful Applications-01 Created with Sketch. _ POWERFUL APPLICATIONS Whether you’re a marketer trying to prove the success of your campaigns and grow conversion rates, an operations chief trying to optimize your physical locations, or a customer experience lead trying to drive foot traffic and customer loyalty–JRNI has the expertise to help your business succeed.Learn more
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JRNI is trusted by the world’s leading enterprises to handle their highest-value customer engagements. We’ve earned multiple awards for our innovative omnichannel conversion capabilities. And because of our global sales and support teams, clients are comprehensively supported with a best-in-class global service program every hour of every day.About us
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