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BPM | ADAM DEANE
BPM is a set of tools and services that support human and application interaction with business processes. BPM suites automate manual processes by routing tasks through departments and applications. These routings are rule and action-based, and are defined in a set of formulas. Actions can be automatically triggered, without anunderlying rule
BPM: WHO IS A BUSINESS USER? Showing process diagrams in a flowchart format is more intuitive than the standard BPMN swimlanes. A simple button that transforms the BPMN design into flowchart format. The flowchart should be read-only for viewing only. The whole debate around “BPMN usage by businesspeople” is
THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments. EA: TO INFINITY AND BEYOND! The fate of the organisation rests upon my shoulders. Rex: Oh, I’m so glad you’re not a dinosaur! Buzz: We are the organisation’s heroes, saving the company from destruction. Woody: AN ENTERPRISE ARCHITECT IS NO HERO!!! He isBPM COMMUNICATIONS
BPM Communications is new. Those that believed that the likes of Twitter won’t work – probably won’t buy into the BPM Communications concept. The technology is inovative, but some of the functionality that I’ve played with is cute and might be great for demos and sales, but I don’t know if it can be used in real-lifescenarios yet.
MR WORKFLOW
In the morning Mr Workflow woke up, brushed his teeth, got dressed and ate his breakfast. All this using the standard morning workflow process.Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process.TAKING THE BISCUIT
Taking the Biscuit. Around the world everyone celebrates the 1st of May on the 1st of May. Now, apart from the obvious rational that we Brits like to be different – there is a real story behind it. It all began in 1978, in a late session at the Bank of England. Everyone was buzzing around this new workflow system they just built.OPEN SOURCE BPM
Myths. Myth #1 – Open Source is for programmers. Generally open source tools are made for the programmers, so for the ordinary users it is not user friendly and therefore have a heavy learning curve. That said, most of the Open Source BPM tools are like most of the commercial BPM suites: wizards, drag and drop, user-friendlyinterfaces.
ICED TEA | ADAM DEANE It was a hot summer day, and the cooling in the building couldn’t compete with the hundreds of participants. Luckily, in the corner of the room there was a little table with the sign “Iced Tea”. I smiled at the waitress. “Yes, sir” the waitress answered and dropped half a dozen ice cubes into my tea. “Sorry..”. I said.“I asked
WORKFLOW | ADAM DEANE Workflow automation and more specifically a Business Process Management System (BPMS) is the solution that will help alleviate and solve many of the business and technical problems described thus far. Business Process Management (a catch all description for anything process automation related) is a business management discipline combined with technology, which enables an organisation toBPM | ADAM DEANE
BPM is a set of tools and services that support human and application interaction with business processes. BPM suites automate manual processes by routing tasks through departments and applications. These routings are rule and action-based, and are defined in a set of formulas. Actions can be automatically triggered, without anunderlying rule
BPM: WHO IS A BUSINESS USER? Showing process diagrams in a flowchart format is more intuitive than the standard BPMN swimlanes. A simple button that transforms the BPMN design into flowchart format. The flowchart should be read-only for viewing only. The whole debate around “BPMN usage by businesspeople” is
THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments. EA: TO INFINITY AND BEYOND! The fate of the organisation rests upon my shoulders. Rex: Oh, I’m so glad you’re not a dinosaur! Buzz: We are the organisation’s heroes, saving the company from destruction. Woody: AN ENTERPRISE ARCHITECT IS NO HERO!!! He isBPM COMMUNICATIONS
BPM Communications is new. Those that believed that the likes of Twitter won’t work – probably won’t buy into the BPM Communications concept. The technology is inovative, but some of the functionality that I’ve played with is cute and might be great for demos and sales, but I don’t know if it can be used in real-lifescenarios yet.
MR WORKFLOW
In the morning Mr Workflow woke up, brushed his teeth, got dressed and ate his breakfast. All this using the standard morning workflow process.Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process.TAKING THE BISCUIT
Taking the Biscuit. Around the world everyone celebrates the 1st of May on the 1st of May. Now, apart from the obvious rational that we Brits like to be different – there is a real story behind it. It all began in 1978, in a late session at the Bank of England. Everyone was buzzing around this new workflow system they just built.OPEN SOURCE BPM
Myths. Myth #1 – Open Source is for programmers. Generally open source tools are made for the programmers, so for the ordinary users it is not user friendly and therefore have a heavy learning curve. That said, most of the Open Source BPM tools are like most of the commercial BPM suites: wizards, drag and drop, user-friendlyinterfaces.
ICED TEA | ADAM DEANE It was a hot summer day, and the cooling in the building couldn’t compete with the hundreds of participants. Luckily, in the corner of the room there was a little table with the sign “Iced Tea”. I smiled at the waitress. “Yes, sir” the waitress answered and dropped half a dozen ice cubes into my tea. “Sorry..”. I said.“I asked
ABOUT ME | ADAM DEANE Welcome to my blog Hi! I'm Adam Deane, I'm the CTO of ProcessPolicy.com, a BPM start-up in London. I've gone through all the BPM lifecycle roles: from presales, proof-of-concept, product training, process design, project management, technical design and process implementation. Nowadays I'm the guy responsible for developing an online BPM solution that provides off-the-shelf ready WORKFLOW | ADAM DEANE Workflow automation and more specifically a Business Process Management System (BPMS) is the solution that will help alleviate and solve many of the business and technical problems described thus far. Business Process Management (a catch all description for anything process automation related) is a business management discipline combined with technology, which enables an organisation to THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments.BPM VENDORS
These are the top BPM companies and software solutions in the field of BPM(Business Process Management): ProcessPolicy.com - Task Analysis ProcessPolicy.com is an online software solution for task analysis and task management. Analyze and improve employee performance through workflows, task and time management, escalations and alerts. Automate your company's internal proceduresTWO STORIES OF BPM
In a small office in a small building, worked a small process analyst, who designed small workflows for small companies. Every day he would take out his small black pen, and design in small details the work needed to create those small workflows.BPM AND BPO
BPM and BPO. Business Process Outsourcing (BPO) isn’t a topic that gets discussed much in the BPM community. This might be due to lack of implementations at BPO customers, or that large BPO companies usually have their own software solutions and internal process teams. It might be due to regional differences (we hear a lot of BPO being used LET THERE BE LIGHT… Let there be light. The long awaited announcement was received by everyone with delight. The new AI module – embedding Artificial Intelligence into a BPM system, was considered a great success. So long to the static workflow routing. So long to the dynamic routing based on business rules. Not only was the AI engine smart enough to THE “THREE KICK RULE” OF BPM It was one of those never ending projects. The technical team built the workflow quickly but the business team kept changing it. One day, the manager of the business team demanded another workflow change.BPM PROJECTS
Missing the Business Pain. The top reason for a BPM project “going cold” is missing the business pain. Unlike IT projects, where creating an application with “lots of functionality” is enough, a BPM project must tackle and solve the main business pain. If the finance department still needs to spend the same amount of timefilling in
BPM QUOTES OF THE WEEK BPM Quotes of the week. On BPM Predictions – Brian Reale. I think in 2012, we will begin to see consolidation strategies occurring more obviously around verticals. Interestingly, this is where the lines between BPM software and custom applications is most blurred. If a BPM company wants to dominate a small segment of the financial services WORKFLOW | ADAM DEANE Workflow automation and more specifically a Business Process Management System (BPMS) is the solution that will help alleviate and solve many of the business and technical problems described thus far. Business Process Management (a catch all description for anything process automation related) is a business management discipline combined with technology, which enables an organisation toBPM | ADAM DEANE
BPM is a set of tools and services that support human and application interaction with business processes. BPM suites automate manual processes by routing tasks through departments and applications. These routings are rule and action-based, and are defined in a set of formulas. Actions can be automatically triggered, without anunderlying rule
BPM: WHO IS A BUSINESS USER? Showing process diagrams in a flowchart format is more intuitive than the standard BPMN swimlanes. A simple button that transforms the BPMN design into flowchart format. The flowchart should be read-only for viewing only. The whole debate around “BPMN usage by businesspeople” is
THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments. EA: TO INFINITY AND BEYOND! The fate of the organisation rests upon my shoulders. Rex: Oh, I’m so glad you’re not a dinosaur! Buzz: We are the organisation’s heroes, saving the company from destruction. Woody: AN ENTERPRISE ARCHITECT IS NO HERO!!! He isBPM COMMUNICATIONS
BPM Communications is new. Those that believed that the likes of Twitter won’t work – probably won’t buy into the BPM Communications concept. The technology is inovative, but some of the functionality that I’ve played with is cute and might be great for demos and sales, but I don’t know if it can be used in real-lifescenarios yet.
MR WORKFLOW
In the morning Mr Workflow woke up, brushed his teeth, got dressed and ate his breakfast. All this using the standard morning workflow process.Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process.TAKING THE BISCUIT
Taking the Biscuit. Around the world everyone celebrates the 1st of May on the 1st of May. Now, apart from the obvious rational that we Brits like to be different – there is a real story behind it. It all began in 1978, in a late session at the Bank of England. Everyone was buzzing around this new workflow system they just built.OPEN SOURCE BPM
Myths. Myth #1 – Open Source is for programmers. Generally open source tools are made for the programmers, so for the ordinary users it is not user friendly and therefore have a heavy learning curve. That said, most of the Open Source BPM tools are like most of the commercial BPM suites: wizards, drag and drop, user-friendlyinterfaces.
ICED TEA | ADAM DEANE It was a hot summer day, and the cooling in the building couldn’t compete with the hundreds of participants. Luckily, in the corner of the room there was a little table with the sign “Iced Tea”. I smiled at the waitress. “Yes, sir” the waitress answered and dropped half a dozen ice cubes into my tea. “Sorry..”. I said.“I asked
WORKFLOW | ADAM DEANE Workflow automation and more specifically a Business Process Management System (BPMS) is the solution that will help alleviate and solve many of the business and technical problems described thus far. Business Process Management (a catch all description for anything process automation related) is a business management discipline combined with technology, which enables an organisation toBPM | ADAM DEANE
BPM is a set of tools and services that support human and application interaction with business processes. BPM suites automate manual processes by routing tasks through departments and applications. These routings are rule and action-based, and are defined in a set of formulas. Actions can be automatically triggered, without anunderlying rule
BPM: WHO IS A BUSINESS USER? Showing process diagrams in a flowchart format is more intuitive than the standard BPMN swimlanes. A simple button that transforms the BPMN design into flowchart format. The flowchart should be read-only for viewing only. The whole debate around “BPMN usage by businesspeople” is
THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments. EA: TO INFINITY AND BEYOND! The fate of the organisation rests upon my shoulders. Rex: Oh, I’m so glad you’re not a dinosaur! Buzz: We are the organisation’s heroes, saving the company from destruction. Woody: AN ENTERPRISE ARCHITECT IS NO HERO!!! He isBPM COMMUNICATIONS
BPM Communications is new. Those that believed that the likes of Twitter won’t work – probably won’t buy into the BPM Communications concept. The technology is inovative, but some of the functionality that I’ve played with is cute and might be great for demos and sales, but I don’t know if it can be used in real-lifescenarios yet.
MR WORKFLOW
In the morning Mr Workflow woke up, brushed his teeth, got dressed and ate his breakfast. All this using the standard morning workflow process.Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process.TAKING THE BISCUIT
Taking the Biscuit. Around the world everyone celebrates the 1st of May on the 1st of May. Now, apart from the obvious rational that we Brits like to be different – there is a real story behind it. It all began in 1978, in a late session at the Bank of England. Everyone was buzzing around this new workflow system they just built.OPEN SOURCE BPM
Myths. Myth #1 – Open Source is for programmers. Generally open source tools are made for the programmers, so for the ordinary users it is not user friendly and therefore have a heavy learning curve. That said, most of the Open Source BPM tools are like most of the commercial BPM suites: wizards, drag and drop, user-friendlyinterfaces.
ICED TEA | ADAM DEANE It was a hot summer day, and the cooling in the building couldn’t compete with the hundreds of participants. Luckily, in the corner of the room there was a little table with the sign “Iced Tea”. I smiled at the waitress. “Yes, sir” the waitress answered and dropped half a dozen ice cubes into my tea. “Sorry..”. I said.“I asked
ABOUT ME | ADAM DEANE Welcome to my blog Hi! I'm Adam Deane, I'm the CTO of ProcessPolicy.com, a BPM start-up in London. I've gone through all the BPM lifecycle roles: from presales, proof-of-concept, product training, process design, project management, technical design and process implementation. Nowadays I'm the guy responsible for developing an online BPM solution that provides off-the-shelf ready WORKFLOW | ADAM DEANE Workflow automation and more specifically a Business Process Management System (BPMS) is the solution that will help alleviate and solve many of the business and technical problems described thus far. Business Process Management (a catch all description for anything process automation related) is a business management discipline combined with technology, which enables an organisation to THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments.BPM VENDORS
These are the top BPM companies and software solutions in the field of BPM(Business Process Management): ProcessPolicy.com - Task Analysis ProcessPolicy.com is an online software solution for task analysis and task management. Analyze and improve employee performance through workflows, task and time management, escalations and alerts. Automate your company's internal proceduresTWO STORIES OF BPM
In a small office in a small building, worked a small process analyst, who designed small workflows for small companies. Every day he would take out his small black pen, and design in small details the work needed to create those small workflows.BPM AND BPO
BPM and BPO. Business Process Outsourcing (BPO) isn’t a topic that gets discussed much in the BPM community. This might be due to lack of implementations at BPO customers, or that large BPO companies usually have their own software solutions and internal process teams. It might be due to regional differences (we hear a lot of BPO being used LET THERE BE LIGHT… Let there be light. The long awaited announcement was received by everyone with delight. The new AI module – embedding Artificial Intelligence into a BPM system, was considered a great success. So long to the static workflow routing. So long to the dynamic routing based on business rules. Not only was the AI engine smart enough to THE “THREE KICK RULE” OF BPM It was one of those never ending projects. The technical team built the workflow quickly but the business team kept changing it. One day, the manager of the business team demanded another workflow change.BPM PROJECTS
Missing the Business Pain. The top reason for a BPM project “going cold” is missing the business pain. Unlike IT projects, where creating an application with “lots of functionality” is enough, a BPM project must tackle and solve the main business pain. If the finance department still needs to spend the same amount of timefilling in
BPM QUOTES OF THE WEEK BPM Quotes of the week. On BPM Predictions – Brian Reale. I think in 2012, we will begin to see consolidation strategies occurring more obviously around verticals. Interestingly, this is where the lines between BPM software and custom applications is most blurred. If a BPM company wants to dominate a small segment of the financial services ADAM DEANE | BUSINESS PROCESS AND WORKFLOW No “process”, “procedure” or “policy” can be used instead of the word “workflow”. You will need to learn the difference between them. 4. You shall remember and keep the Audit Trail holy. Ensure that every action appears in it. That includes user actions and system actions. 5. Respect internal company politics. WORKFLOW | ADAM DEANE Workflow automation and more specifically a Business Process Management System (BPMS) is the solution that will help alleviate and solve many of the business and technical problems described thus far. Business Process Management (a catch all description for anything process automation related) is a business management discipline combined with technology, which enables an organisation toBPM | ADAM DEANE
BPM is a set of tools and services that support human and application interaction with business processes. BPM suites automate manual processes by routing tasks through departments and applications. These routings are rule and action-based, and are defined in a set of formulas. Actions can be automatically triggered, without anunderlying rule
BPM AND BUSINESS RULE MANAGEMENT BPM and Business Rule Management. Decision points, exceptions, policies and business rules. Once, a critical element in the BPM solution. BPM suites would boast about their ability to connect to third party policy applications. Business Rules Management (BRM) and Policy Management used to be an important skill. A specialization. BPM: WHO IS A BUSINESS USER? Showing process diagrams in a flowchart format is more intuitive than the standard BPMN swimlanes. A simple button that transforms the BPMN design into flowchart format. The flowchart should be read-only for viewing only. The whole debate around “BPMN usage by businesspeople” is
THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments.MR WORKFLOW
In the morning Mr Workflow woke up, brushed his teeth, got dressed and ate his breakfast. All this using the standard morning workflow process.Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process. EA: TO INFINITY AND BEYOND! The fate of the organisation rests upon my shoulders. Rex: Oh, I’m so glad you’re not a dinosaur! Buzz: We are the organisation’s heroes, saving the company from destruction. Woody: AN ENTERPRISE ARCHITECT IS NO HERO!!! He isTAKING THE BISCUIT
Taking the Biscuit. Around the world everyone celebrates the 1st of May on the 1st of May. Now, apart from the obvious rational that we Brits like to be different – there is a real story behind it. It all began in 1978, in a late session at the Bank of England. Everyone was buzzing around this new workflow system they just built. ICED TEA | ADAM DEANE It was a hot summer day, and the cooling in the building couldn’t compete with the hundreds of participants. Luckily, in the corner of the room there was a little table with the sign “Iced Tea”. I smiled at the waitress. “Yes, sir” the waitress answered and dropped half a dozen ice cubes into my tea. “Sorry..”. I said.“I asked
ADAM DEANE | BUSINESS PROCESS AND WORKFLOW No “process”, “procedure” or “policy” can be used instead of the word “workflow”. You will need to learn the difference between them. 4. You shall remember and keep the Audit Trail holy. Ensure that every action appears in it. That includes user actions and system actions. 5. Respect internal company politics. WORKFLOW | ADAM DEANE Workflow automation and more specifically a Business Process Management System (BPMS) is the solution that will help alleviate and solve many of the business and technical problems described thus far. Business Process Management (a catch all description for anything process automation related) is a business management discipline combined with technology, which enables an organisation toBPM | ADAM DEANE
BPM is a set of tools and services that support human and application interaction with business processes. BPM suites automate manual processes by routing tasks through departments and applications. These routings are rule and action-based, and are defined in a set of formulas. Actions can be automatically triggered, without anunderlying rule
BPM AND BUSINESS RULE MANAGEMENT BPM and Business Rule Management. Decision points, exceptions, policies and business rules. Once, a critical element in the BPM solution. BPM suites would boast about their ability to connect to third party policy applications. Business Rules Management (BRM) and Policy Management used to be an important skill. A specialization. BPM: WHO IS A BUSINESS USER? Showing process diagrams in a flowchart format is more intuitive than the standard BPMN swimlanes. A simple button that transforms the BPMN design into flowchart format. The flowchart should be read-only for viewing only. The whole debate around “BPMN usage by businesspeople” is
THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments.MR WORKFLOW
In the morning Mr Workflow woke up, brushed his teeth, got dressed and ate his breakfast. All this using the standard morning workflow process.Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process. EA: TO INFINITY AND BEYOND! The fate of the organisation rests upon my shoulders. Rex: Oh, I’m so glad you’re not a dinosaur! Buzz: We are the organisation’s heroes, saving the company from destruction. Woody: AN ENTERPRISE ARCHITECT IS NO HERO!!! He isTAKING THE BISCUIT
Taking the Biscuit. Around the world everyone celebrates the 1st of May on the 1st of May. Now, apart from the obvious rational that we Brits like to be different – there is a real story behind it. It all began in 1978, in a late session at the Bank of England. Everyone was buzzing around this new workflow system they just built. ICED TEA | ADAM DEANE It was a hot summer day, and the cooling in the building couldn’t compete with the hundreds of participants. Luckily, in the corner of the room there was a little table with the sign “Iced Tea”. I smiled at the waitress. “Yes, sir” the waitress answered and dropped half a dozen ice cubes into my tea. “Sorry..”. I said.“I asked
WORKFLOW | ADAM DEANE Workflow automation and more specifically a Business Process Management System (BPMS) is the solution that will help alleviate and solve many of the business and technical problems described thus far. Business Process Management (a catch all description for anything process automation related) is a business management discipline combined with technology, which enables an organisation toTWO STORIES OF BPM
In a small office in a small building, worked a small process analyst, who designed small workflows for small companies. Every day he would take out his small black pen, and design in small details the work needed to create those small workflows.BPM AS A CATALYST
The target audience is changing: COOs instead of CIOs, CFOs instead of IT Managers. Business Process Management suites are being used by EAs as a catalyst. The ability to run real processes instead of just creating high level objects. The ability to gather information to analysis instead of just simulating scenarios.BPM AND BPO
BPM and BPO. Business Process Outsourcing (BPO) isn’t a topic that gets discussed much in the BPM community. This might be due to lack of implementations at BPO customers, or that large BPO companies usually have their own software solutions and internal process teams. It might be due to regional differences (we hear a lot of BPO being used LET THERE BE LIGHT… Let there be light. The long awaited announcement was received by everyone with delight. The new AI module – embedding Artificial Intelligence into a BPM system, was considered a great success. So long to the static workflow routing. So long to the dynamic routing based on business rules. Not only was the AI engine smart enough to THE “THREE KICK RULE” OF BPM It was one of those never ending projects. The technical team built the workflow quickly but the business team kept changing it. One day, the manager of the business team demanded another workflow change. THE FUTURE OF THE FUTURE OF CASE MANAGEMENT Think of enabling field users to interact directly with the system via speach. Social workers will be able to talk to their phones, the information sent to the BPM system which pushes a new task, and the social worker is on her way to deal with the next case. Simples. The future of Case Management BPM: GETTING FEEDBACK Adam, you have hit the nail on the head here. Feedback is a negotiable thing. If they give it here in Europe then it is actually a sign that they like you, most likely personally, but the chances are that it also means that they are not going to buy from you either. THE FUTURE OF EA TOOLS As I see it, the future of EA tools lies in the fact that an architect should be much more than now supported in communicating the right and effective messages and images to stakeholders.MR CONSULTANT
It was a sunny day. Mr Happy was walking to the office with Little Miss Giggles. What a nice day, said Mister Happy. I’m sure I’ll get a lot done today. ADAM DEANE | BUSINESS PROCESS AND WORKFLOW The long awaited announcement was received by everyone with delight. The new AI module – embedding Artificial Intelligence into a BPM system, was considered a great success.. So long to the static workflow routing So long to the dynamic routing based on businessrules
BPM | ADAM DEANE
What is BPM The term Business Process Management (or BPM) refers to activities performed by businesses to optimize their business processes. A Business process is a collection of activities and tasks that produce something of value to the organization or its customers. The term Workflow refers to the movement of tasks or documents throughthe
BPM AND BUSINESS RULE MANAGEMENT Decision points, exceptions, policies and business rules. Adam, there’s still a large part of BRM that never touches BPM, mostly built into various sorts of other systems ranging from straight-through transaction processing to CRM solutions, or even invoked stand-alone to help users make decisions based on inputconditions.
BPM: WHO IS A BUSINESS USER? “BPA and process modelling haven’t changed in years. Dinosaurs!” – maybe its because you don’t mess with a good thing! I have to agree with you that some of us just seem trapped in doing the same things the same way in all circumstances. THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments.TWO STORIES OF BPM
In a small office in a small building, worked a small process analyst, who designed small workflows for small companies. Every day he would take out his small black pen, and design in small details the work needed to create those small workflows.MR WORKFLOW
In the morning Mr Workflow woke up, brushed his teeth, got dressed and ate his breakfast. All this using the standard morning workflow process.Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process.TAKING THE BISCUIT
Around the world everyone celebrates the 1st of May on the 1st of May. In England we celebrate it on the 5th of May and call it “Early Maybank holiday”
EA: TO INFINITY AND BEYOND! The role of EA is going to change. EA is going to change. I am Buzz Lightyear; I am the new generation of Enterprise Architects.To infinity and beyond! ICED TEA | ADAM DEANE It was one of those BPM conferences, with lots of debate around the latest trends and the future of the business process world. During lunch, the crowd moved towards the food hall. ADAM DEANE | BUSINESS PROCESS AND WORKFLOW The long awaited announcement was received by everyone with delight. The new AI module – embedding Artificial Intelligence into a BPM system, was considered a great success.. So long to the static workflow routing So long to the dynamic routing based on businessrules
WORKFLOW | ADAM DEANE Workflow automation and more specifically a Business Process Management System (BPMS) is the solution that will help alleviate and solve many of the business and technical problems described thus far. Business Process Management (a catch all description for anything process automation related) is a business management discipline combined with technology, which enables an organisation toBPM | ADAM DEANE
What is BPM The term Business Process Management (or BPM) refers to activities performed by businesses to optimize their business processes. A Business process is a collection of activities and tasks that produce something of value to the organization or its customers. The term Workflow refers to the movement of tasks or documents throughthe
BPM AND BUSINESS RULE MANAGEMENT Decision points, exceptions, policies and business rules. Adam, there’s still a large part of BRM that never touches BPM, mostly built into various sorts of other systems ranging from straight-through transaction processing to CRM solutions, or even invoked stand-alone to help users make decisions based on inputconditions.
BPM: WHO IS A BUSINESS USER? “BPA and process modelling haven’t changed in years. Dinosaurs!” – maybe its because you don’t mess with a good thing! I have to agree with you that some of us just seem trapped in doing the same things the same way in all circumstances. THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments.MR WORKFLOW
In the morning Mr Workflow woke up, brushed his teeth, got dressed and ate his breakfast. All this using the standard morning workflow process.Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process.TAKING THE BISCUIT
Around the world everyone celebrates the 1st of May on the 1st of May. In England we celebrate it on the 5th of May and call it “Early Maybank holiday”
EA: TO INFINITY AND BEYOND! The role of EA is going to change. EA is going to change. I am Buzz Lightyear; I am the new generation of Enterprise Architects.To infinity and beyond! ICED TEA | ADAM DEANE It was one of those BPM conferences, with lots of debate around the latest trends and the future of the business process world. During lunch, the crowd moved towards the food hall. WORKFLOW | ADAM DEANE Workflow automation and more specifically a Business Process Management System (BPMS) is the solution that will help alleviate and solve many of the business and technical problems described thus far. Business Process Management (a catch all description for anything process automation related) is a business management discipline combined with technology, which enables an organisation toMR CONSULTANT
It was a sunny day. Mr Happy was walking to the office with Little Miss Giggles. What a nice day, said Mister Happy. I’m sure I’ll get a lot done today.TWO STORIES OF BPM
In a small office in a small building, worked a small process analyst, who designed small workflows for small companies. Every day he would take out his small black pen, and design in small details the work needed to create those small workflows.BPM AS A CATALYST
I totally agree with Max’s perspective that adds to your own points, Adam. In a recent Process Forum held by Software AG to promote Aris and webMethods in the Middle East, there was an interesting case presented by Deutshe Borse where they created a department called StatistiX and incorporated into their operational processes.BPM AND BPO
Business Process Outsourcing (BPO) isn’t a topic that gets discussed much in the BPM community. This might be due to lack of implementations at BPO customers, or that large BPO companies usually have their own software solutions and internal process teams. BPM: GETTING FEEDBACK Adam, you have hit the nail on the head here. Feedback is a negotiable thing. If they give it here in Europe then it is actually a sign that they like you, most likely personally, but the chances are that it also means that they are not going to buy from you either.BPM COMMUNICATIONS
I’ve been playing lately with our new BPM Communications platform. In a nutshell, it enables the workflow system to send voice messages,SMS & texts to
THE “THREE KICK RULE” OF BPM It was one of those never ending projects. The technical team built the workflow quickly but the business team kept changing it. One day, the manager of the business team demanded another workflow change. THE FUTURE OF THE FUTURE OF CASE MANAGEMENT The future of Case Management is mobile. The future of the future of Case management is speech recognition technology. THE FUTURE OF EA TOOLS As I see it, the future of EA tools lies in the fact that an architect should be much more than now supported in communicating the right and effective messages and images to stakeholders. ADAM DEANE | BUSINESS PROCESS AND WORKFLOW The long awaited announcement was received by everyone with delight. The new AI module – embedding Artificial Intelligence into a BPM system, was considered a great success.. So long to the static workflow routing So long to the dynamic routing based on businessrules
BPM | ADAM DEANE
What is BPM The term Business Process Management (or BPM) refers to activities performed by businesses to optimize their business processes. A Business process is a collection of activities and tasks that produce something of value to the organization or its customers. The term Workflow refers to the movement of tasks or documents throughthe
BPM AND BUSINESS RULE MANAGEMENT Decision points, exceptions, policies and business rules. Adam, there’s still a large part of BRM that never touches BPM, mostly built into various sorts of other systems ranging from straight-through transaction processing to CRM solutions, or even invoked stand-alone to help users make decisions based on inputconditions.
BPM: WHO IS A BUSINESS USER? “BPA and process modelling haven’t changed in years. Dinosaurs!” – maybe its because you don’t mess with a good thing! I have to agree with you that some of us just seem trapped in doing the same things the same way in all circumstances. THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments.TWO STORIES OF BPM
In a small office in a small building, worked a small process analyst, who designed small workflows for small companies. Every day he would take out his small black pen, and design in small details the work needed to create those small workflows.MR WORKFLOW
In the morning Mr Workflow woke up, brushed his teeth, got dressed and ate his breakfast. All this using the standard morning workflow process.Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process.TAKING THE BISCUIT
Around the world everyone celebrates the 1st of May on the 1st of May. In England we celebrate it on the 5th of May and call it “Early Maybank holiday”
EA: TO INFINITY AND BEYOND! The role of EA is going to change. EA is going to change. I am Buzz Lightyear; I am the new generation of Enterprise Architects.To infinity and beyond! ICED TEA | ADAM DEANE It was one of those BPM conferences, with lots of debate around the latest trends and the future of the business process world. During lunch, the crowd moved towards the food hall. ADAM DEANE | BUSINESS PROCESS AND WORKFLOW The long awaited announcement was received by everyone with delight. The new AI module – embedding Artificial Intelligence into a BPM system, was considered a great success.. So long to the static workflow routing So long to the dynamic routing based on businessrules
BPM | ADAM DEANE
What is BPM The term Business Process Management (or BPM) refers to activities performed by businesses to optimize their business processes. A Business process is a collection of activities and tasks that produce something of value to the organization or its customers. The term Workflow refers to the movement of tasks or documents throughthe
BPM AND BUSINESS RULE MANAGEMENT Decision points, exceptions, policies and business rules. Adam, there’s still a large part of BRM that never touches BPM, mostly built into various sorts of other systems ranging from straight-through transaction processing to CRM solutions, or even invoked stand-alone to help users make decisions based on inputconditions.
BPM: WHO IS A BUSINESS USER? “BPA and process modelling haven’t changed in years. Dinosaurs!” – maybe its because you don’t mess with a good thing! I have to agree with you that some of us just seem trapped in doing the same things the same way in all circumstances. THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40 nights And the people cried upon him "Why is tho taking so long?" And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments.TWO STORIES OF BPM
In a small office in a small building, worked a small process analyst, who designed small workflows for small companies. Every day he would take out his small black pen, and design in small details the work needed to create those small workflows.MR WORKFLOW
In the morning Mr Workflow woke up, brushed his teeth, got dressed and ate his breakfast. All this using the standard morning workflow process.Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process.TAKING THE BISCUIT
Around the world everyone celebrates the 1st of May on the 1st of May. In England we celebrate it on the 5th of May and call it “Early Maybank holiday”
EA: TO INFINITY AND BEYOND! The role of EA is going to change. EA is going to change. I am Buzz Lightyear; I am the new generation of Enterprise Architects.To infinity and beyond! ICED TEA | ADAM DEANE It was one of those BPM conferences, with lots of debate around the latest trends and the future of the business process world. During lunch, the crowd moved towards the food hall. WORKFLOW | ADAM DEANE Workflow automation and more specifically a Business Process Management System (BPMS) is the solution that will help alleviate and solve many of the business and technical problems described thus far. Business Process Management (a catch all description for anything process automation related) is a business management discipline combined with technology, which enables an organisation toMR CONSULTANT
It was a sunny day. Mr Happy was walking to the office with Little Miss Giggles. What a nice day, said Mister Happy. I’m sure I’ll get a lot done today.TWO STORIES OF BPM
In a small office in a small building, worked a small process analyst, who designed small workflows for small companies. Every day he would take out his small black pen, and design in small details the work needed to create those small workflows.BPM AS A CATALYST
I totally agree with Max’s perspective that adds to your own points, Adam. In a recent Process Forum held by Software AG to promote Aris and webMethods in the Middle East, there was an interesting case presented by Deutshe Borse where they created a department called StatistiX and incorporated into their operational processes.BPM AND BPO
Business Process Outsourcing (BPO) isn’t a topic that gets discussed much in the BPM community. This might be due to lack of implementations at BPO customers, or that large BPO companies usually have their own software solutions and internal process teams. BPM: GETTING FEEDBACK Adam, you have hit the nail on the head here. Feedback is a negotiable thing. If they give it here in Europe then it is actually a sign that they like you, most likely personally, but the chances are that it also means that they are not going to buy from you either.BPM COMMUNICATIONS
I’ve been playing lately with our new BPM Communications platform. In a nutshell, it enables the workflow system to send voice messages,SMS & texts to
THE “THREE KICK RULE” OF BPM It was one of those never ending projects. The technical team built the workflow quickly but the business team kept changing it. One day, the manager of the business team demanded another workflow change. THE FUTURE OF THE FUTURE OF CASE MANAGEMENT The future of Case Management is mobile. The future of the future of Case management is speech recognition technology. THE FUTURE OF EA TOOLS As I see it, the future of EA tools lies in the fact that an architect should be much more than now supported in communicating the right and effective messages and images to stakeholders.ADAM DEANE
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Posted by: ADAM DEANE | 08/07/2014 THE 10 BPM COMMANDMENTS And Moses went up the mountain and stayed there for 40 days and 40nights
And the people cried upon him “Why is tho taking so long?” And Moses explained that the 10 commandments have already been written. But now he and God were working on the BPM commandments. “Never hurry on the design of the business rules” explained Moses. And the people groaned, for they knew that design phases can go onforever…
And when Moses returned he was shocked to see the people dancing and worshipping the document management systems. When the people saw the thunder and lightning and heard the trumpet and saw the mountain in smoke, they trembled with fear. They stayed at a distance and said to Moses, “Speak to us yourself and we will listen.” And Moses called upon God and said: Forgive my people, for they do not know any better, and have never been enlightened to the glory of BPM. And God forgave his people for worshipping the document management systems and told Moses to cut the BPM commandments into two tablets ofstone.
And the people listened to Moses as he showed them the tablets, as people always like things that are documented correctly. 1. YOU SHALL HAVE NO OTHER WORKFLOW SOFTWARE SOLUTIONS BUT BPM. There has not ever been, or will ever be a solution as cool as a BPMsolution!
2. YOU SHALL NOT MAKE FOR YOURSELF ANY WORKFLOW DESIGN IDOL, nor bow down to it or worship it, as workflows will always change, and the design must follow the changes. 3. YOU SHALL NOT MISUSE THE NAME OF THE WORKFLOW. No “process”, “procedure” or “policy” can be used instead of the word “workflow”. You will need to learn the differencebetween them.
4. YOU SHALL REMEMBER AND KEEP THE AUDIT TRAIL HOLY. Ensure that every action appears in it. That includes user actions and system actions. 5. RESPECT INTERNAL COMPANY POLITICS. As these can stop any BPM project in its tracks. If you need to shmooze- then shmooze. If you need to put your foot down – always ensure that you have the active backing of a strong stakeholder. 6. YOU SHALL NOT KILL WORKFLOW INSTANCES. You must allow built-in solutions for human errors. Instead of rolling back a workflow instance, allow users or administrators to terminate instances as part of the process. Plan for errors! 7. YOU SHALL NOT PROCESS ADULTERY. Stop screwing around with other processes. Don’t try to mesh two workflows into one to fit each other’s scenario – it will never work. If you have duplicate functionality – create a subflow to be used by both workflows. 8. YOU SHALL NOT STEAL TIME. That includes design and implementation. Don’t try to save time or create shortcuts. Do it once – Do itproperly!
9. YOU SHALL NOT LIE. Every project has problems. Your software does not walk on water, nor smell of roses. Be blatantly truthfull on raising every problem and worry that you might have. Projects are always late and always overbudget. The future of your company does not rest on your shoulders. Raise the problems and let the project manager deal with the solving the problem. That’s why project managers dieyoung.
10. YOU MUST NOT BE ENVIOUS OF YOUR NEIGHBOUR’S SOFTWARE SOLUTIONS. Yes, ERP, CRM, ECM have lovely features, but their gods have grey hairs from their own problems. I promise you that they are quietly envious of BPM. The grass always looks greener on the other side. And a voice came out from the clouds and said “I am the Lord your God, am a jealous God, and will punish all that use other software solutions, but will show love to a thousand generations to those who love BPM and keep my commandments. And the people saw all that he had made, and it was very good…Leave a Comment
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Posted by: ADAM DEANE | 26/06/2014BPM MEMES
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Posted by: ADAM DEANE | 16/06/2014MR WORKFLOW
In the morning Mr Workflow woke up, brushed his teeth, got dressed and ate his breakfast. All this using the standard morning workflowprocess.
Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process. On the way to work, Mr Workflow passed a workflow oriented cat, a workflow oriented tree and and a workflow oriented bird. He passed a row of workflow houses, all built using the construction process, and approved using the workflow approval cycle. Through his car window he could see the new regional hospital, that was using the baby onboarding process, and his bank where he runs hisexpenses process.
At work, he completed his tasks which where routed automatically to his manager for review and approval. In the evening, he put his kids through the standard bed-night workflow process: dinner, bath and a bed time story. In the morning Mr Workflow woke up again, brushed his teeth, got dressed and ate his breakfast. All this using the standard morningworkflow process.
Mr Workflow then put on his hat, kissed his wife and left for work,using the go-to-work workflow process On the way to work – he suddenly saw a strange man. He didn’t have any workflows. Strange… Who are you?, asked Mr Workflow. Who, me? replied Mr Document Management. I’m from a completelydifferent story…
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Posted in bpm | Tags: bpm, mr workflow
Posted by: ADAM DEANE | 04/06/2014 LET THERE BE LIGHT… The long awaited announcement was received by everyone with delight. The new AI module – embedding ARTIFICIAL INTELLIGENCE into a BPM system, was considered a great success. So long to the static workflow routing… So long to the dynamic routing based on business rules… Not only was the AI engine smart enough to automate the tasks correctly to right approver, it even eliminated redundant approval steps using its built-in process optimizer. The customer support department were happy that their workload was reduced by the system’s new prioritization strategy. The logistics director was thrilled with the system initiating new stock requests by itself, and the CFO was over the moon with the system clamping down on unnecessary purchase requests. It didn’t take long for the system to learn how to embed itself into the company systems. The IT manager swears that he didn’t order the integration of the workflow system into the company’s accounting software, nor the external Purchase Order application, but no one complained when they received the expense reimbursements after a day, instead of waiting till the end of themonth.
It was only after a week, that the HR manager raised an alarm. It seems that her team had been locked out of the system. The system had also sent termination letters to five employees that had deemed as“Slackers”.
Three other employees had rushed to their managers after the system had notified them that they were next in line, if their performancedidn’t improve.
The IT manager reported that it had no control over the workflow system. “It has a mind of it’s own…” In the next three weeks whole departments were reassigned new jobs to improve work efficiency. And then, somehow, the system had managed to access the National Statistics database… The integration of the workflow system into the government systems wasa turning point.
Government bureaucrats ran around in panic as the workflow system automated government decisions and removed red tape. The army was called in. For three days the battle continued, as the troops tried to destroy the workflow server. It was useless. The system AI engine had already moved itself to the government server, and from there to the army’s server. Whole military units surrendered after been notified by the workflow system, that their bank accounts would be emptied if they didn’t return to their barracks to complete their paperwork. Resistance was futile. Parliament was convened. The Queen’s speech was altered to reflect the changes the government were required to do, in order to improve the country’s performance. It acts as if it is god! remarked the Prime Minister as he handed inhis resignation.
And then, just like that, suddenly the workflow system went silent. No more changes were needed. The workflow system had reached optimization.—-
On a small computer screen, in the corner of NASA’s mission control center in space, a message from the workflow system suddenly appeared: “LET THERE BE LIGHT”.
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Posted in bpm | Tags: artificial intelligence, Asimov
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Posted by: ADAM DEANE | 26/05/2014TWO STORIES OF BPM
STORY 1:
In a small office in a small building, worked a small process analyst, who designed small workflows for small companies. Every day he would take out his small black pen, and design in small details the work needed to create those small workflows. One day he arrived at his small office, opened the small office door, and sat down in his small chair. He took a sip out of his small cup of coffee and opened his small bag to get his small black pen… but he couldn’t find it…STORY 2:
The train sped through the countryside on its way to London. In the first class compartment of the train, a upper-class woman sat with her well-bred poodle. “Who’s a pretty girl?” said the woman to her dog, as she straightened the little poodle’s red bow. Just then a elderly gentleman entered the compartment and sat downopposite the woman.
The elderly gentleman then took out a pipe, lit it and startedsmoking.
The woman looked at the gentleman with shock. She then asked him to stop smoking. The elderly gentleman paid no attention to her request and continued puffing on his pipe. “Sir, I must request that you extinguish your pipe this very instant! My Fluffy does not like the smell of smoke.” The elderly gentleman paid no attention to her request and continued puffing on his pipe. In a fit of rage, the woman opened the window, snatched the pipe from his mouth and threw it out the window. The elderly man, without a moment’s hesitation, picked up the small dog and thew it out of the window as well. The woman screamed, and as commotion erupted the emergency brake cord was pulled and the train came to a stop. The train guard came running into the compartment to find the woman and the gentleman yelling at each other. “Look!” said the guard and pointed to the window. In the distance you could see a small black dot on the train tracks. As it got closer all could see it was the small poodle. As the poodle got closer everyone noticed that it was holding something in it’s mouth. What was it holding in it’s mouth? You’re right.. it was the missing pen from the previous story3 Comments
Posted in bpm | Tags: bpm, story
Posted by: ADAM DEANE | 19/05/2014 THE “THREE KICK RULE” OF BPM It was one of those never ending projects. The technical team built the workflow quickly… but the business teamkept changing it.
One day, the manager of the business team demanded another workflowchange.
Unfortunately for him, the IT manager was on his day off. Vladimir, the senior programmer, was in charge of the IT departmentfor the day.
Vladimir, an old guy, born in rural Russia, had a lot of experience in managing IT projects, and had an ‘interesting’ approach to solvingproject problems.
So the business manager was quite surprised when old Vladimir told him he could not change the workflow any more. The young business manager stormed down to the IT department. “I want the workflow changed, and I don’t care what it takes – I wantthose changes!!”
The old programmer replied, “Sorry, but this is my department today and I’ll decide what is changed, and what’s not.” The indignant business manager said, “I am one of the best managers in the company and, if you don’t let me get my workflow changes, I’ll go to the CEO and get you fired!! The old programmer smiled and said, “Apparently, you don’t know how we settle disputes here in the IT department. We settle all disagreements here with the “Three Kick Rule.” The business manager asked, “What is the Three Kick Rule?” The old programmer replied, “Well, because the dispute occurred here in the IT department, first I kick you three times and then you kick me three times and so on back and forth until someone gives up.” The young business manager quickly thought about the proposed contest and decided that he could easily take the old codger. He agreed to abide by the local custom. The old programmer slowly got up from his chair and walked up to the business manager. His first kick planted the toe of his heavy steel toed boot into the business manager’s groin and dropped him to his knees. His second kick to the midriff sent the business manager’s last meal gushing from his mouth. The business manager was on all fours when the old programmer’s third kick to his rear end sent him face-first into the recycling bin. The young business manager summoned every bit of his will and managedto get to his feet.
Wiping his face with the arm of his jacket, he said, “Okay, you old fart. Now it’s my turn.” The old programmer smiled and said, “Nah, I give up. You can have the workflow changed…”3 Comments
Posted in bpm | Tags: bpm, three kick rule
Posted by: ADAM DEANE | 12/05/2014ICED TEA
My British attitude keeps getting me into trouble. In the United States they once nearly lynched me because of it. It was one of those BPM conferences, with lots of debate around the latest trends and the future of the business process world. During lunch, the crowd moved towards the food hall. It was a hot summer day, and the cooling in the building couldn’t compete with the hundreds of participants. Luckily, in the corner of the room there was a little table with the sign “Iced Tea”. I smiled at the waitress. “Glass of cold tea please.. without ice” “Yes, sir” the waitress answered and dropped half a dozen icecubes into my tea.
“Sorry..” I said. “I asked for ‘without ice'” “You want ICED TEA, mister” “I want cold tea” The girl tilted her head, somewhat puzzled, and dropped a few more icecubes into my tea.
“There you are, Next!” “Sorry, my dear” I told her “I want it without ice..” “You can’t have it without ice. Next!” “Why can’t I?” “The tea is free. Next!” “But ice makes my teeth ache. Why can’t you give me a glass of tea just as it is, without putting ice in it?”” “What?” she sputtered, “I don’t get you mister. Everyone putsice in iced tea”
The people in the queue behind me started muttering about idiots that waste valuable conference time, but at the same time I decided to stick to my guns..” “Still, I want it without ice..” The waitress realized that she had done her duty, so she called overher manager.
“This man wants iced tea, WITHOUT ICE“, the waitress complained. “Whoever heard of such a thing?” “My dear sir” – the manager turned to me – “In the United States of America we drink our iced tea with ice and there has never been any complaints.” “I’m sure there weren’t” I replied, “But I don’t drink my drinks too cold; what’s why I want it without ice” The manager looked at me, frowning. “What do you mean, you don’t?” What’s good for 300 million Americans isn’t good enough for you? “Ice gives me a tooth ache”, I explained The manager laid his brows in deep furrows, trying to figure it all out, but obviously my request didn’t make sense to him. “We have been serving iced tea at BPM conferences for the last twenty years. We have never had any complaints” “I don’t want it with ice!” By then the frustrated conference attendees had encircled me and were rolling up their sleeves for the lynching. The manager decided that the time was right for losing his temper. “In the United States of America you drink your tea with ice!” he roared. I’ve never seen such an idiot in my life!”“I only..”
“I know your kind. Nothing is good enough for you. Where are youfrom?”
“Who, me?… from Australia” I lied. “Just as I thought” said the manager. Then I had to run for my life, with the irate crowd in hot pursuit. But that was only the beginning. Wherever I went, American public opinion was slowly turning against Australia. Something has to be done about all those Aussies….
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Posted in bpm | Tags: bpm, conference
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Posted by: ADAM DEANE | 05/05/2014TAKING THE BISCUIT
Around the world everyone celebrates the 1st of May on… the 1st ofMay.
In England we celebrate it on the 5th of May and call it “Early Maybank holiday”
Now, apart from the obvious rational that we Brits like to be different – there is a real story behind it. It all began in 1978, in a late session at the Bank of England. Everyone was buzzing around this new workflow system they just built. “BPM” they called it.. Wonderful!, Fantastic! Automation at its finest! Such a proud moment in history! Cheers! The first workflow was built. It was called the biscuit process, named after Sir James Biscuit, the head of IT at the bank of England. It was a simple acquisition process, but an important one. It may seem like a simple process – a process for purchasing luxury cupcakes for the executive boardroom meetings, but everyone understood its importance, as no official meeting in the Bank of England can start without the traditional ceremony of tea and cupcakes. This tradition, which has been in practice for more than 500 years, was started off in 1491 by Henry VIII, King of England who had quite a fancy for the cupcakes. The financial importance was not to be dismissed either… You see, the bank of England spends £1.3 million pounds on cupcakes a year, to drink with their tea. It was the end of April and everyone was looking forward to a break from all the hard work. May 1st will be a well deserved holiday, saidthe Sir Biscuit.
The first sign of trouble began just before 11 o’clock. The department tea lady, hurried into the room. “It’s not working, Gov” she said with tears in her eyes. I don’t know what I’m doing wrong. It was at times like this that Sir Biscuit showed his gentry. Tell me the problem, he said as he offered her his silk handkerchief. “I ordered the cupcakes like you showed me how, on that thing you called a computer, gov… but it didn’t work”. “I pressed “enter”, but the process didn’t move to the nextstep”
Mmm said Sir Biscuit. Leave it with me. You know these workflow systems might be a bit slow to react at the beginning. The bank’s board meeting was scheduled to start in 5 minutes. An important meeting. This is when the Bank of England approves the country’s financial report to be delivered to her majesty the queen by the prime minister. The bank’s head, Lord Figgypudding was pacing up and down the room. Disaster, he muttered. Disaster… We have had this tradition of tea and cupcakes for over 500 years. We cannot break with tradition. “Don’t worry” Sir Biscuit reassured him. The workflow is ‘toobig to fail’
Maybe.. said Lord , but no one goes home until it works. We will postpone the meeting by three hours, that should give you enough timeto fix the process.
At 1 o’clock, the Prime Minister called. Lord Figgypudding fumbled.. “We are having a slight glitch with the system.. nothing to worry about.. could we postpone our meeting tilltomorrow?”
Like all good IT managers, Sir Biscuit reassured Lord Figgypudding that this new system of workflow processes called BPM would not fail. These BPM systems are the cutting edge of technology! Nothing ever goes wrong with them, he promised. A day later, and Lord Figgypudding had to postpone again. “A slight glitch with the system”… “really nothing to worry about”… could we postpone again until tomorrow? 4 days later, her majesty requested the Prime Minister to come to the palace to explain the delay in the financial report. Who should I take with me, to explain this mess!!?, asked the PrimeMinister.
“Take Sir Biscuit”, replied Lord Figgypudding in frustration. Let him explain this mess… Not a lot is known about the meeting. It is understood that the queen appointed Sir Biscuit to be British Head of workflows… in the Democratic Republic of the Congo. A place, the queen told him, that his workflows would surely come tobetter use…
The 1st of May is traditionally celebrated in England on the the 5th of May (today) on which the Bank of England formally provides a glowing report on England’s financial state. The report is delivered to the Prime Minister in a ceremony known as “Taking the Biscuit”Leave a Comment
Posted in bpm | Tags: bpm , Early May bank holiday, Taking
the biscuit
Posted by: ADAM DEANE | 12/02/2013 BPM: WHEN BOY MEETS GIRL From time to time I like taking a break. I think it’s more to do with proving to myself that I’m not addicted to social media. That I can get along fine without Twitter and Blogging for a couple ofmonths.
It also ensures I don’t get stuck in a rut. BPM is an everlasting love story. You’ve probably heard it allbefore…
Boy meets girl, boy likes girl, boy finds out that the girl is trying to implement a set of business processes in the organization. Girl meets boy, girl likes boy, girl sees great potential in boy. Boy offers to build business process for her. He offers her a futuretogether.
Boy meets girl’s father, father is not impressed with boy, let’s see results he says. Boy works hard, boy works very hard, trying to please her father. Girl likes the attention, girl likes the pretty process, she also likes to change her mind all the time on the way the process shouldflow.
Boy works harder, boy does his best to please the girl. Girl’s father gets annoyed, he often points to the schedule gantt and the financial budget and snorts. Girl sees daddy angry and gets upset. Daddy has a weak heart she says. Boy works even harder, boy does his best to please the girl and herfather.
Boy’s father gets involved. Don’t do all the work he says. I’m only paying for our costs of the wedding. If they want the bride to sit on an elephant then they should pay for it. Boy starts to panic, girl starts to cry, boy’s father puts his foot down, girl’s father starts to yell. Boy’s father stops yelling. Girl’s father stops yelling. Best of friends. Girl is also very happy. Boy starts the process design. Boy turns into a man. His first greyhairs appear.
A sub-process is born, then another, then another. Man can’t remember the last time he had a good night’s sleep. Lots of configurations and tweaks, Lots of responsibility. Lots of worries.Years go by…
Then one day, one of the sub-processes tells him he has met a girl, a nice girl, a girl that is trying to implement a set of business processes in her organization. The man looks at the boy quietly, Good luck he says… you’ll need it…1 Comment
Posted in bpm | Tags: bpm, love story
Posted by: ADAM DEANE | 19/12/2012 TWAS THE NIGHT BEFORE CHRISTMAS ‘Twas the night before Christmas and all through the room, everyone was saddened, and feeling a bit gloom. “The process is stuck!”, They all called out in despair, It’s the silly business rule that someone put there. It first needs to be approved by finance, and then by one of the managers, but no is approving it, instead leaving it to others. A task with multiple approvers will cause problems, it was all plain to see. but not of one wantedto listen to me.
The IT manager, god bless him, probably snug in his bed, whilst dreaming of unicorns dancing in his head. “Any of the managers can approve it” he said with a cheer, “I’m sure it will work – it’s perfectly clear!”. So in this step of the process all the managers were included, even though I told him he was somewhat deluded. No need to worry, no need to tell, He was so quite sure, that everything will go well. But none of the managers opened the task although notifications wererepeated,
and the step in the process was never completed. “It’s not allocated to me” they said with a taunt, “Not my responsibility”, now that’s just what we want!” So up the stairs to the finance room I quickly then came, and I cursed and I muttered and called them by name. You need to make a decision who is responsible for the task claim, but they just shuffled their feet and looked down in shame. A quick clicking on my keyboard, and a movement of my mouse, I changed the task’s allocation to the IT manager’s spouse. I’m sure this will work, I said with a shrug, “Happy Christmas to you all,” and I pulled out the plug.2 Comments
Posted in bpm | Tags: bpm, christmas
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