ZENDESK - CUSTOMER SERVICE SOFTWARE & SALES CRM Customise your customer experience. Glowing just under the surface of Zendesk is a powerful force that lets you connect and understand all your customer data. It’s also flexible and customisable, so you can adapt to anything thrown your way. Zendesk Sunshine isn’t faster than a speeding bullet, but it’s close. LOG-IN | ZENDESKREGISTERSUNSHINETECH SPECSCONTACT USPRODUCT UPDATESCUSTOMER EXPERIENCE Regístrate ahora. More support, less stress. See what’s new at Zendesk. Learn more. Zendesk On Air. 27 DE MAIO, ÀS 15H. Uma jornada de aprendizagem e interação sobre a experiência do cliente! Inscreva-se agora. More support, less stress. CONTACT US | ZENDESK Any questions? Email or contact our office on 1 (888) 670-4887. SELF SERVICE AND CUSTOMER PORTAL SOFTWARE Zendesk's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a single location. And with a dedicated customer web portal,

customers

EMBED THE ZENDESK WEB WIDGET Embed the Web Widget onto your website. Pick and choose how the widget works for you—whether it’s a contact form, live chat, or embedded

self-service.

A FRESHDESK ALTERNATIVE WITH ZENDESK Happy help desk solutions + happy customers = A lovable Freshdesk alternative. Support is a simple system for tracking, prioritizing, and solving customer support tickets. It's built with the support agents in mind. With a dynamic help desk interface, your help desk can be more productive and manage customer interactions in one touch.

FAQ SOFTWARE

FAQ (frequently asked questions) software allows your company to answer frequent customer questions in a self-serve, efficient manner. Every company has questions they regularly get from customers (as well as those really weird ones). Instead of letting answers remain in a vacuum, use an FAQ service to share that knowledge with your

customers.

THREE EXAMPLES OF GREAT KNOWLEDGE MANAGEMENT TO INSPIREEVERNOTECANVAINSTACART ZENDESK VIRTUAL EVENT: CUSTOMER SATISFACTION IN 2021 About. Join us on Wednesday, January 20 at 14:00 IST for a unique virtual event as we talk about customer satisfaction in 2021. This is the first Zendesk event in Hebrew for our customers and prospects in Israel. Many businesses, particularly smaller businesses and those in their infancy have had to adapt quickly while offering customer

support

BRIGHTREPS SIDEKICK APP INTEGRATION WITH ZENDESK SUPPORT Free 30 day trial and then starting at $10 per agent per month. Whether it's returns / RMAs, order status inquiries, troubleshooting, or onboarding / offboarding BrightReps Sidekick enables you to automate your team's most painful processes and consolidate them down to a single interface - right from the ticket. ZENDESK - CUSTOMER SERVICE SOFTWARE & SALES CRM Customise your customer experience. Glowing just under the surface of Zendesk is a powerful force that lets you connect and understand all your customer data. It’s also flexible and customisable, so you can adapt to anything thrown your way. Zendesk Sunshine isn’t faster than a speeding bullet, but it’s close. LOG-IN | ZENDESKREGISTERSUNSHINETECH SPECSCONTACT USPRODUCT UPDATESCUSTOMER EXPERIENCE Regístrate ahora. More support, less stress. See what’s new at Zendesk. Learn more. Zendesk On Air. 27 DE MAIO, ÀS 15H. Uma jornada de aprendizagem e interação sobre a experiência do cliente! Inscreva-se agora. More support, less stress. CONTACT US | ZENDESK Any questions? Email or contact our office on 1 (888) 670-4887. SELF SERVICE AND CUSTOMER PORTAL SOFTWARE Zendesk's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a single location. And with a dedicated customer web portal,

customers

EMBED THE ZENDESK WEB WIDGET Embed the Web Widget onto your website. Pick and choose how the widget works for you—whether it’s a contact form, live chat, or embedded

self-service.

A FRESHDESK ALTERNATIVE WITH ZENDESK Happy help desk solutions + happy customers = A lovable Freshdesk alternative. Support is a simple system for tracking, prioritizing, and solving customer support tickets. It's built with the support agents in mind. With a dynamic help desk interface, your help desk can be more productive and manage customer interactions in one touch.

FAQ SOFTWARE

FAQ (frequently asked questions) software allows your company to answer frequent customer questions in a self-serve, efficient manner. Every company has questions they regularly get from customers (as well as those really weird ones). Instead of letting answers remain in a vacuum, use an FAQ service to share that knowledge with your

customers.

THREE EXAMPLES OF GREAT KNOWLEDGE MANAGEMENT TO INSPIREEVERNOTECANVAINSTACART ZENDESK VIRTUAL EVENT: CUSTOMER SATISFACTION IN 2021 About. Join us on Wednesday, January 20 at 14:00 IST for a unique virtual event as we talk about customer satisfaction in 2021. This is the first Zendesk event in Hebrew for our customers and prospects in Israel. Many businesses, particularly smaller businesses and those in their infancy have had to adapt quickly while offering customer

support

BRIGHTREPS SIDEKICK APP INTEGRATION WITH ZENDESK SUPPORT Free 30 day trial and then starting at $10 per agent per month. Whether it's returns / RMAs, order status inquiries, troubleshooting, or onboarding / offboarding BrightReps Sidekick enables you to automate your team's most painful processes and consolidate them down to a single interface - right from the ticket.

REGISTER | ZENDESK

Please select your department. Next. Last step. Get Zendesk up and running for your business. Company name. Please enter your company name. Number of employees. Select 5000+ 1000-4999 500-999 250-499 100-249 50-99 10-49 1-9. Please select number of employees.

FREE CRM SOFTWARE

Executing CRM software is the perfect way to ensure that marketing and sales efforts bear the most fruit in the long run. With Zendesk CRM software you will have access to these powerful features: Ticket forms: Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support. EDUCATION HELP DESK SOFTWARE & CUSTOMER SERVICE SOFTWARE Education today looks very different from a year ago, and schools worldwide are abruptly adapting to the new normal. Providing students with the best education comes first; but remote learning, budget cuts and rising demands are a lot to balance at once. HEALTHCARE HELP DESK SOFTWARE & CUSTOMER SERVICE SOFTWARE Keep it personal. Leave siloed data sources in the past. With the Zendesk platform, create a complete view of your patients for more personalised support and care. Integrate key information from EHRs, medical devices and appointment history so your team can spend less time gathering information and more time focusing on patients. ZENDESK SELL FEATURES And when your list is ready, automate outreach with the Sell integrated communications tools. “We are using Zendesk Sell and Support to make it easier for the entire organisation to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and

efficiently

KNOWLEDGE BASE SYSTEMS Knowledge base systems are software applications that summarize and store large amounts of information in a database for efficient access. Internal users and external customers can search through knowledge base content for articles and other resources. Zendesk includes knowledge base software designed to improve self service and empower

agents

A FRESHDESK ALTERNATIVE WITH ZENDESK Happy help desk solutions + happy customers = A lovable Freshdesk alternative. Support is a simple system for tracking, prioritizing, and solving customer support tickets. It's built with the support agents in mind. With a dynamic help desk interface, your help desk can be more productive and manage customer interactions in one touch. THE LEADER IN ISSUE TRACKING SOFTWARE Collecting customer issues and tracking every inquiry with valuable key metrics is made simple with Zendesk. Keep exploring the world of issue tracking software, global customer support, and agent efficiency with Zendesk. Creating custom roles and assigning agents Speed up support with problem & incidents Lifecycle of a problem ticket Help

desk

ZENDESK VS HELP SCOUT The inside scoop on Zendesk vs Help Scout. So, what makes Zendesk the stand out choice? Here’s what matters most to our customers: Powerful reporting and insights: With custom metrics, flexible data visualizations, and custom reports, Zendesk reporting enables you and your teams to make sense of the information that matters. PRIVACY POLICY 2019 12 02 Enterprise. Have conversations at scale. SMB. Grow without growing pains. Startups. Get off on the right foot. Internal Help Desk. Treat employees like customers CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package. SELF SERVICE AND CUSTOMER PORTAL SOFTWARE Zendesk's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a single location. And with a dedicated customer web portal,

customers

ZENDESK SUPPORT PRICING Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.; Business rules Initiate workflows triggered by ticket changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices. SERVICE DESK SOFTWARE How Zendesk helps. Our help desk software is designed with people, and the relationships between those people, in mind. That includes arming internal customer service agents with customizable messages, custom views of the incoming queries, and more. It also encourages collaboration and internal messaging between members of the team,

ensuring

EMBED THE ZENDESK WEB WIDGET Embed the Web Widget onto your website. Pick and choose how the widget works for you—whether it’s a contact form, live chat, or embedded

self-service.

7 WAYS TO DELIVER GOOD CUSTOMER SERVICE: BEST CUSTOMER That kind of 1:1 service can lead to higher customer loyalty and more upsell opportunities. 5. Personalise the experience. 67% of customers are willing to pay more for a great experience, according to the Zendesk Customer Experience Trends Report. 10 BEST CUSTOMER DATABASE SOFTWARE & CLIENT DATABASE TOOLS Pipedrive offers four main plans plus two add-ons for lead generation and web analytics. The customer data software includes deal management, product catalog, customizable pipeline, email integration, and more. As with most CRM tools, you can automate a number of THREE EXAMPLES OF GREAT KNOWLEDGE MANAGEMENT TO INSPIRE So plate up your web content as clearly as possible, and add a good dash of knowledge management! Find out how with the examples below. 1. Evernote. Evernote is at the head of our list of top knowledge management systems because of the elegant and simple way it organises information. First, the search bar is clearly visible. CUSTOMER SERVICE AI CHATBOT For instance, when a chatbot isn’t able to process a customer’s request, instead of a stock response that says, “I’m sorry, I don’t understand,” the bot can respond, “I’m sorry, I don’t understand. Let me get a human representative to help you.”. Add some on-brand bot humour and the handoff is complete. MILLENNIALS VS. GEN Z: HOW THEIR CUSTOMER SERVICE About 40% of Gen Z and millennial customers agreed with the statement, while 30% disagreed. Older consumers, however, took the opposite position. Merely 28% of Gen Xers and 20% of boomers agreed that they’d rather talk to a bot than a human when in CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package. SELF SERVICE AND CUSTOMER PORTAL SOFTWARE Zendesk's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a single location. And with a dedicated customer web portal,

customers

ZENDESK SUPPORT PRICING Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.; Business rules Initiate workflows triggered by ticket changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices. SERVICE DESK SOFTWARE How Zendesk helps. Our help desk software is designed with people, and the relationships between those people, in mind. That includes arming internal customer service agents with customizable messages, custom views of the incoming queries, and more. It also encourages collaboration and internal messaging between members of the team,

ensuring

EMBED THE ZENDESK WEB WIDGET Embed the Web Widget onto your website. Pick and choose how the widget works for you—whether it’s a contact form, live chat, or embedded

self-service.

7 WAYS TO DELIVER GOOD CUSTOMER SERVICE: BEST CUSTOMER That kind of 1:1 service can lead to higher customer loyalty and more upsell opportunities. 5. Personalise the experience. 67% of customers are willing to pay more for a great experience, according to the Zendesk Customer Experience Trends Report. 10 BEST CUSTOMER DATABASE SOFTWARE & CLIENT DATABASE TOOLS Pipedrive offers four main plans plus two add-ons for lead generation and web analytics. The customer data software includes deal management, product catalog, customizable pipeline, email integration, and more. As with most CRM tools, you can automate a number of THREE EXAMPLES OF GREAT KNOWLEDGE MANAGEMENT TO INSPIRE So plate up your web content as clearly as possible, and add a good dash of knowledge management! Find out how with the examples below. 1. Evernote. Evernote is at the head of our list of top knowledge management systems because of the elegant and simple way it organises information. First, the search bar is clearly visible. CUSTOMER SERVICE AI CHATBOT For instance, when a chatbot isn’t able to process a customer’s request, instead of a stock response that says, “I’m sorry, I don’t understand,” the bot can respond, “I’m sorry, I don’t understand. Let me get a human representative to help you.”. Add some on-brand bot humour and the handoff is complete. MILLENNIALS VS. GEN Z: HOW THEIR CUSTOMER SERVICE About 40% of Gen Z and millennial customers agreed with the statement, while 30% disagreed. Older consumers, however, took the opposite position. Merely 28% of Gen Xers and 20% of boomers agreed that they’d rather talk to a bot than a human when in CUSTOMER SERVICE SOFTWARE & SALES CRM Customise your customer experience. Glowing just under the surface of Zendesk is a powerful force that lets you connect and understand all your customer data. It’s also flexible and customisable, so you can adapt to anything thrown your way. Zendesk Sunshine isn’t faster than a speeding bullet, but it’s close. CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package. ZENDESK SUPPORT PRICING Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.; Business rules Initiate workflows triggered by ticket changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices. SERVICE DESK SOFTWARE How Zendesk helps. Our help desk software is designed with people, and the relationships between those people, in mind. That includes arming internal customer service agents with customizable messages, custom views of the incoming queries, and more. It also encourages collaboration and internal messaging between members of the team,

ensuring

EDUCATION HELP DESK SOFTWARE & CUSTOMER SERVICE SOFTWARE Education today looks very different from a year ago, and schools worldwide are abruptly adapting to the new normal. Providing students with the best education comes first; but remote learning, budget cuts and rising demands are a lot to balance at once. BEST CUSTOMER EXPERIENCE ANALYTICS SOFTWARE 2021 With Zendesk, understanding your customer service data is simple. Our reporting and analytics software gives you instant access to customer insights that can make your business better—no statistics degree required. Fine-tune your CX operations. Identify problem areas and fix them right away, letting your team spend more time with customers.

FREE CRM SOFTWARE

Executing CRM software is the perfect way to ensure that marketing and sales efforts bear the most fruit in the long run. With Zendesk CRM software you will have access to these powerful features: Ticket forms: Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support. THE LEADER IN KNOWLEDGE BASE SOFTWARE Zendesk offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer facing FAQ tool. And because it’s always available, customers and support agents can use this self-service portal to find the right

information

RESELLER TERMS OF SERVICE RETRO 2. GENERAL CONDITIONS; ACCESS TO AND USE OF THE SERVICES. 2.1 During the Subscription Term and subject to compliance by You, Agents and End-Users with this Agreement and Zendesk’s receipt of payment related to Your subscription, You have the limited right to access and use a Service consistent with the Service Plan(s) that You subscribe to, together with all applicable Deployed Associated MILLENNIALS VS. GEN Z: HOW THEIR CUSTOMER SERVICE About 40% of Gen Z and millennial customers agreed with the statement, while 30% disagreed. Older consumers, however, took the opposite position. Merely 28% of Gen Xers and 20% of boomers agreed that they’d rather talk to a bot than a human when in CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package. SELF SERVICE AND CUSTOMER PORTAL SOFTWARE Zendesk's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a single location. And with a dedicated customer web portal,

customers

ZENDESK SUPPORT PRICING Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.; Business rules Initiate workflows triggered by ticket changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices. SERVICE DESK SOFTWARE How Zendesk helps. Our help desk software is designed with people, and the relationships between those people, in mind. That includes arming internal customer service agents with customizable messages, custom views of the incoming queries, and more. It also encourages collaboration and internal messaging between members of the team,

ensuring

EMBED THE ZENDESK WEB WIDGET Embed the Web Widget onto your website. Pick and choose how the widget works for you—whether it’s a contact form, live chat, or embedded

self-service.

7 WAYS TO DELIVER GOOD CUSTOMER SERVICE: BEST CUSTOMER That kind of 1:1 service can lead to higher customer loyalty and more upsell opportunities. 5. Personalise the experience. 67% of customers are willing to pay more for a great experience, according to the Zendesk Customer Experience Trends Report. 10 BEST CUSTOMER DATABASE SOFTWARE & CLIENT DATABASE TOOLS Pipedrive offers four main plans plus two add-ons for lead generation and web analytics. The customer data software includes deal management, product catalog, customizable pipeline, email integration, and more. As with most CRM tools, you can automate a number of THREE EXAMPLES OF GREAT KNOWLEDGE MANAGEMENT TO INSPIRE So plate up your web content as clearly as possible, and add a good dash of knowledge management! Find out how with the examples below. 1. Evernote. Evernote is at the head of our list of top knowledge management systems because of the elegant and simple way it organises information. First, the search bar is clearly visible. CUSTOMER SERVICE AI CHATBOT For instance, when a chatbot isn’t able to process a customer’s request, instead of a stock response that says, “I’m sorry, I don’t understand,” the bot can respond, “I’m sorry, I don’t understand. Let me get a human representative to help you.”. Add some on-brand bot humour and the handoff is complete. MILLENNIALS VS. GEN Z: HOW THEIR CUSTOMER SERVICE About 40% of Gen Z and millennial customers agreed with the statement, while 30% disagreed. Older consumers, however, took the opposite position. Merely 28% of Gen Xers and 20% of boomers agreed that they’d rather talk to a bot than a human when in CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package. SELF SERVICE AND CUSTOMER PORTAL SOFTWARE Zendesk's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a single location. And with a dedicated customer web portal,

customers

ZENDESK SUPPORT PRICING Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.; Business rules Initiate workflows triggered by ticket changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices. SERVICE DESK SOFTWARE How Zendesk helps. Our help desk software is designed with people, and the relationships between those people, in mind. That includes arming internal customer service agents with customizable messages, custom views of the incoming queries, and more. It also encourages collaboration and internal messaging between members of the team,

ensuring

EMBED THE ZENDESK WEB WIDGET Embed the Web Widget onto your website. Pick and choose how the widget works for you—whether it’s a contact form, live chat, or embedded

self-service.

7 WAYS TO DELIVER GOOD CUSTOMER SERVICE: BEST CUSTOMER That kind of 1:1 service can lead to higher customer loyalty and more upsell opportunities. 5. Personalise the experience. 67% of customers are willing to pay more for a great experience, according to the Zendesk Customer Experience Trends Report. 10 BEST CUSTOMER DATABASE SOFTWARE & CLIENT DATABASE TOOLS Pipedrive offers four main plans plus two add-ons for lead generation and web analytics. The customer data software includes deal management, product catalog, customizable pipeline, email integration, and more. As with most CRM tools, you can automate a number of THREE EXAMPLES OF GREAT KNOWLEDGE MANAGEMENT TO INSPIRE So plate up your web content as clearly as possible, and add a good dash of knowledge management! Find out how with the examples below. 1. Evernote. Evernote is at the head of our list of top knowledge management systems because of the elegant and simple way it organises information. First, the search bar is clearly visible. CUSTOMER SERVICE AI CHATBOT For instance, when a chatbot isn’t able to process a customer’s request, instead of a stock response that says, “I’m sorry, I don’t understand,” the bot can respond, “I’m sorry, I don’t understand. Let me get a human representative to help you.”. Add some on-brand bot humour and the handoff is complete. MILLENNIALS VS. GEN Z: HOW THEIR CUSTOMER SERVICE About 40% of Gen Z and millennial customers agreed with the statement, while 30% disagreed. Older consumers, however, took the opposite position. Merely 28% of Gen Xers and 20% of boomers agreed that they’d rather talk to a bot than a human when in CUSTOMER SERVICE SOFTWARE & SALES CRM Customise your customer experience. Glowing just under the surface of Zendesk is a powerful force that lets you connect and understand all your customer data. It’s also flexible and customisable, so you can adapt to anything thrown your way. Zendesk Sunshine isn’t faster than a speeding bullet, but it’s close. CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package. ZENDESK SUPPORT PRICING Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.; Business rules Initiate workflows triggered by ticket changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices. SERVICE DESK SOFTWARE How Zendesk helps. Our help desk software is designed with people, and the relationships between those people, in mind. That includes arming internal customer service agents with customizable messages, custom views of the incoming queries, and more. It also encourages collaboration and internal messaging between members of the team,

ensuring

EDUCATION HELP DESK SOFTWARE & CUSTOMER SERVICE SOFTWARE Education today looks very different from a year ago, and schools worldwide are abruptly adapting to the new normal. Providing students with the best education comes first; but remote learning, budget cuts and rising demands are a lot to balance at once. BEST CUSTOMER EXPERIENCE ANALYTICS SOFTWARE 2021 With Zendesk, understanding your customer service data is simple. Our reporting and analytics software gives you instant access to customer insights that can make your business better—no statistics degree required. Fine-tune your CX operations. Identify problem areas and fix them right away, letting your team spend more time with customers.

FREE CRM SOFTWARE

Executing CRM software is the perfect way to ensure that marketing and sales efforts bear the most fruit in the long run. With Zendesk CRM software you will have access to these powerful features: Ticket forms: Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support. THE LEADER IN KNOWLEDGE BASE SOFTWARE Zendesk offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer facing FAQ tool. And because it’s always available, customers and support agents can use this self-service portal to find the right

information

RESELLER TERMS OF SERVICE RETRO 2. GENERAL CONDITIONS; ACCESS TO AND USE OF THE SERVICES. 2.1 During the Subscription Term and subject to compliance by You, Agents and End-Users with this Agreement and Zendesk’s receipt of payment related to Your subscription, You have the limited right to access and use a Service consistent with the Service Plan(s) that You subscribe to, together with all applicable Deployed Associated MILLENNIALS VS. GEN Z: HOW THEIR CUSTOMER SERVICE About 40% of Gen Z and millennial customers agreed with the statement, while 30% disagreed. Older consumers, however, took the opposite position. Merely 28% of Gen Xers and 20% of boomers agreed that they’d rather talk to a bot than a human when in ZENDESK - CUSTOMER SERVICE SOFTWARE & SALES CRM Customise your customer experience. Glowing just under the surface of Zendesk is a powerful force that lets you connect and understand all your customer data. It’s also flexible and customisable, so you can adapt to anything thrown your way. Zendesk Sunshine isn’t faster than a speeding bullet, but it’s close. CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package.

ABOUT | ZENDESK

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. Our software is powerful and flexible, and scales to meet the needs of any business. SELF SERVICE AND CUSTOMER PORTAL SOFTWARE Zendesk's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a single location. And with a dedicated customer web portal,

customers

SERVICE DESK SOFTWARE How Zendesk helps. Our help desk software is designed with people, and the relationships between those people, in mind. That includes arming internal customer service agents with customizable messages, custom views of the incoming queries, and more. It also encourages collaboration and internal messaging between members of the team,

ensuring

EDUCATION HELP DESK SOFTWARE & CUSTOMER SERVICE SOFTWARE Education today looks very different from a year ago, and schools worldwide are abruptly adapting to the new normal. Providing students with the best education comes first; but remote learning, budget cuts and rising demands are a lot to balance at once. BEST CUSTOMER EXPERIENCE ANALYTICS SOFTWARE 2021 With Zendesk, understanding your customer service data is simple. Our reporting and analytics software gives you instant access to customer insights that can make your business better—no statistics degree required. Fine-tune your CX operations. Identify problem areas and fix them right away, letting your team spend more time with customers. EMBED THE ZENDESK WEB WIDGET Embed the Web Widget onto your website. Pick and choose how the widget works for you—whether it’s a contact form, live chat, or embedded

self-service.

THE LEADER IN KNOWLEDGE BASE SOFTWARE Zendesk offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer facing FAQ tool. And because it’s always available, customers and support agents can use this self-service portal to find the right

information

CUSTOMER SERVICE AI CHATBOT For instance, when a chatbot isn’t able to process a customer’s request, instead of a stock response that says, “I’m sorry, I don’t understand,” the bot can respond, “I’m sorry, I don’t understand. Let me get a human representative to help you.”. Add some on-brand bot humour and the handoff is complete. ZENDESK - CUSTOMER SERVICE SOFTWARE & SALES CRM Customise your customer experience. Glowing just under the surface of Zendesk is a powerful force that lets you connect and understand all your customer data. It’s also flexible and customisable, so you can adapt to anything thrown your way. Zendesk Sunshine isn’t faster than a speeding bullet, but it’s close. CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package.

ABOUT | ZENDESK

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. Our software is powerful and flexible, and scales to meet the needs of any business. SELF SERVICE AND CUSTOMER PORTAL SOFTWARE Zendesk's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a single location. And with a dedicated customer web portal,

customers

ABOUT | ZENDESK

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. Our software is powerful and flexible, and scales to meet the needs of any business. CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package. ZENDESK SUPPORT PRICING Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.; Business rules Initiate workflows triggered by ticket changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices. CUSTOMER EXPERIENCE TRAINING Our people are your people. Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk. Download the guide. ZENDESK VS HELP SCOUT The inside scoop on Zendesk vs Help Scout. So, what makes Zendesk the stand out choice? Here’s what matters most to our customers: Powerful reporting and insights: With custom metrics, flexible data visualizations, and custom reports, Zendesk reporting enables you and your teams to make sense of the information that matters. ZENDESK MARKETPLACE TERMS OF USE 2020 06 02 Enterprise. Have conversations at scale. SMB. Grow without growing pains. Startups. Get off on the right foot. Internal Help Desk. Treat employees like customers RESELLER TERMS OF SERVICE RETRO 2. GENERAL CONDITIONS; ACCESS TO AND USE OF THE SERVICES. 2.1 During the Subscription Term and subject to compliance by You, Agents and End-Users with this Agreement and Zendesk’s receipt of payment related to Your subscription, You have the limited right to access and use a Service consistent with the Service Plan(s) that You subscribe to, together with all applicable Deployed Associated REGIONAL DATA HOSTING POLICY Policies and Procedures Subprocessors and Subcontractors Responsible Disclosure Policy Section 508 Accessibility Data Deletion Policy Regional Data Hosting Policy Regional Data Hosting Policy Last Modified: November 1, 2017 Subscribe to RSS Feed for updates. Zendesk’s Regional Data Hosting Policy (“Data Hosting Policy”) explains where Zendesk Service Data can be Hosted, and where other PRIVACY POLICY RETRO Enterprise. Have conversations at scale. SMB. Grow without growing pains. Startups. Get off on the right foot. Internal Help Desk. Treat employees like customers MASTER SUBSCRIPTION AGREEMENT RETRO Master Subscription Agreement We have updated Our Master Subscription Agreement. If You are a new Subscriber, then this Master Subscription Agreement will be effective as of November 1, 2017. If You are an existing Subscriber, we are providing You with prior notice of these changes which will be effective as of December 1, 2017. For ZENDESK - CUSTOMER SERVICE SOFTWARE & SALES CRM Customise your customer experience. Glowing just under the surface of Zendesk is a powerful force that lets you connect and understand all your customer data. It’s also flexible and customisable, so you can adapt to anything thrown your way. Zendesk Sunshine isn’t faster than a speeding bullet, but it’s close. CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package.

ABOUT | ZENDESK

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. Our software is powerful and flexible, and scales to meet the needs of any business. SELF SERVICE AND CUSTOMER PORTAL SOFTWARE Zendesk's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a single location. And with a dedicated customer web portal,

customers

SERVICE DESK SOFTWARE How Zendesk helps. Our help desk software is designed with people, and the relationships between those people, in mind. That includes arming internal customer service agents with customizable messages, custom views of the incoming queries, and more. It also encourages collaboration and internal messaging between members of the team,

ensuring

EDUCATION HELP DESK SOFTWARE & CUSTOMER SERVICE SOFTWARE Education today looks very different from a year ago, and schools worldwide are abruptly adapting to the new normal. Providing students with the best education comes first; but remote learning, budget cuts and rising demands are a lot to balance at once. BEST CUSTOMER EXPERIENCE ANALYTICS SOFTWARE 2021 With Zendesk, understanding your customer service data is simple. Our reporting and analytics software gives you instant access to customer insights that can make your business better—no statistics degree required. Fine-tune your CX operations. Identify problem areas and fix them right away, letting your team spend more time with customers. EMBED THE ZENDESK WEB WIDGET Embed the Web Widget onto your website. Pick and choose how the widget works for you—whether it’s a contact form, live chat, or embedded

self-service.

THE LEADER IN KNOWLEDGE BASE SOFTWARE Zendesk offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer facing FAQ tool. And because it’s always available, customers and support agents can use this self-service portal to find the right

information

CUSTOMER SERVICE AI CHATBOT For instance, when a chatbot isn’t able to process a customer’s request, instead of a stock response that says, “I’m sorry, I don’t understand,” the bot can respond, “I’m sorry, I don’t understand. Let me get a human representative to help you.”. Add some on-brand bot humour and the handoff is complete. ZENDESK - CUSTOMER SERVICE SOFTWARE & SALES CRM Gartner, Critical Capabilities for the CRM Customer Engagement Centre, 8 June 2020, Nadine LeBlanc, Brian Manusama Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designations. CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Software that hits the sweet spot. Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync.

ABOUT | ZENDESK

This is a Zen Desk. It’s true that Zendesk was created to bring a sense of calm to the often chaotic world of customer service. It’s also true that Zendesk was born on a literal desk. SELF SERVICE AND CUSTOMER PORTAL SOFTWARE Power to your customers. Zendesk's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a EDUCATION HELP DESK SOFTWARE & CUSTOMER SERVICE SOFTWARE Education today looks very different from a year ago, and schools worldwide are abruptly adapting to the new normal. Providing students with the best education comes first; but remote learning, budget cuts and rising demands are a lot to balance at once. SERVICE DESK SOFTWARE A different approach. In the not-so-distant past, internal customer service skills was limited to a handful of certainties: one email to one email address, a hopefully brief(ish) waiting period, and a person-to-person discussion of the problem at hand. While digital channels, such as company portal with form fields, have given internal customers more options for communicating with their BEST CUSTOMER EXPERIENCE ANALYTICS SOFTWARE 2021 Fine-tune CX operations, improve agent productivity, and gain customer insights with our customer service reporting and analytics software.

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EMBED THE ZENDESK WEB WIDGET Embed the Web Widget onto your website. Pick and choose how the widget works for you—whether it’s a contact form, live chat, or embedded

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THE LEADER IN KNOWLEDGE BASE SOFTWARE A lean, confident content solution. Build an online knowledge base without worrying too much about the details. Drafts save if you’re in the middle of a work in progress; rich formatting ensures that articles are easy to read; and pre-made templates can be utilised to maintain content structure. CUSTOMER SERVICE AI CHATBOT An AI chatbot is a great way to focus on promoting personalized experiences for a business. Zendesk Answer Bot gives agents that helping hand. Start a free trial

ABOUT | ZENDESK

This is a Zen Desk. It’s true that Zendesk was created to bring a sense of calm to the often chaotic world of customer service. It’s also true that Zendesk was born on a literal desk. CUSTOMER SERVICE SOFTWARE FOR THE BEST CUSTOMER Software that hits the sweet spot. Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. ZENDESK SUPPORT PRICING Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.; Business rules Initiate workflows triggered by ticket changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices. CUSTOMER EXPERIENCE TRAINING Our people are your people. Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. RESELLER TERMS OF SERVICE: 2020-12-01 Reseller Subscription Services Agreement We have updated the terms applicable to the customers of Zendesk resellers which we refer to as the “Subscription Services Agreement.” If You are a new Subscriber, then this Subscription Services Agreement will be effective as of December 1, 2020. If You are an existing Subscriber, We are providing You with ZENDESK VS HELP SCOUT The inside scoop on Zendesk vs Help Scout. So, what makes Zendesk the stand out choice? Here’s what matters most to our customers: Powerful reporting and insights: With custom metrics, flexible data visualizations, and custom reports, Zendesk reporting enables you and your teams to make sense of the information that matters. ZENDESK MARKETPLACE TERMS OF USE 2020 06 02 Enterprise. Have conversations at scale. SMB. Grow without growing pains. Startups. Get off on the right foot. Internal Help Desk. Treat employees like customers RESELLER TERMS OF SERVICE RETRO 2. GENERAL CONDITIONS; ACCESS TO AND USE OF THE SERVICES. 2.1 During the Subscription Term and subject to compliance by You, Agents and End-Users with this Agreement and Zendesk’s receipt of payment related to Your subscription, You have the limited right to access and use a Service consistent with the Service Plan(s) that You subscribe to, together with all applicable Deployed Associated PRIVACY POLICY RETRO Enterprise. Have conversations at scale. SMB. Grow without growing pains. Startups. Get off on the right foot. Internal Help Desk. Treat employees like customers MASTER SUBSCRIPTION AGREEMENT RETRO Master Subscription Agreement We have updated Our Master Subscription Agreement. If You are a new Subscriber, then this Master Subscription Agreement will be effective as of November 1, 2017. If You are an existing Subscriber, we are providing You with prior notice of these changes which will be effective as of December 1, 2017. For

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> “Zendesk is a game changer in the way we serve people who are > experiencing a life disaster. Life is about relationships, and > because of Zendesk, we are able to provide customer service in a way > that makes people feel like family.”

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