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ABOUT US | HEARKEN
Hearken is a Zebra Company Zebras fix what unicorns break. Hearken is a zebra company. Yes, zebra. In fact, we co-founded the global Zebras Unite movement.Back in 2015 when we started the company, we found ourselves in a confusing place between two concepts that, in the world of finance, are inconveniently viewed as opposite ends of a spectrum: either maximize social good or maximize growth. OUR CONSULTING: COMMUNITY, LISTENING, ENGAGEMENT Our co-created training and development services include: Design and delivery of training courses for employees and managers. Co-creation of training materials, user journey maps, blueprints, checklists, onboarding and community engagement materials. 1:1 coaching during implementation. Feedback and evaluation based on defined successmetrics.
TECHNOLOGY PLATFORMS Switchboard Community Management System (CMS) In 2020, Hearken merged with the company Switchboard, and now offer their beloved C ommunity Management System. It’s a lifeline for many communities, including higher education, membership-based organizations, and grass-roots community efforts. The platform is built on an “asks and offersSTAFF | HEARKEN
Malii Watts Witten, Consultant. EngageBetween. Hearken’s visual brand is thanks to the tremendous talents of: Melissa Small – Hearken Logo. Nadine Nakanishi and Nick Butcher ( Sonnenzimmer) – Website Banners. Smith + Connors – Collateral and Brand Extension. ENGAGEMENT NEWS & INSIGHTS Chances are we have thoughts or can guide you to the right place. And if not, perhaps we’ll write about it ourselves! Fill out the Hearken form and we’ll be back in touch! If you’re interested in powering content from the curiosity and insights of the people you’re serving, get in touch! This is one of our specialties. ENGAGEMENT MANAGEMENT SYSTEM The EMS empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and services. The platform helps organizations translate into reality the move from the legacy “inside-out” public engagement approach towards an “outside-in” engagement process, by bringing HEARKEN AND SWITCHBOARD MERGE Hearken and Switchboard join forces in unique “Zebra company” merger. Hearken and Switchboard, two women-founded and led tech-enabled consultancies that build competitive advantage by engaging audiences and communities, have merged. For the past seven years, both companies have supported partners in journalism and highereducation and have
RETURN ON ENGAGEMENT (ROE) Provider Background. Hearken is a journalistic tech and consulting house that since 2015 has helped hundreds of newsrooms in the United States, Europe and Australia – including The New York Times, BBC, ABC and The Boston Globe – develop user engagement strategies. Our method is called Public-Powered Journalism and is about developing strategies to engage users into the editorialTHE CITIZENS AGENDA
The Citizens Agenda approach can work for any sized newsroom - from a small hyperlocal with a staff of two,¹ to a giant national newsroom with an entire desk devoted HEARKEN | AUDIENCE AND COMMUNITY ENGAGEMENTWHO WE WORK WITHNEWS & INSIGHTSABOUT USGET IN TOUCHCAREERSSTAFF The Engagement Management System empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and bring audience inputs further upstream into content production. The EMS supports content and communication staff during all stages of user engagement, from contentideation to
ABOUT US | HEARKEN
Hearken is a Zebra Company Zebras fix what unicorns break. Hearken is a zebra company. Yes, zebra. In fact, we co-founded the global Zebras Unite movement.Back in 2015 when we started the company, we found ourselves in a confusing place between two concepts that, in the world of finance, are inconveniently viewed as opposite ends of a spectrum: either maximize social good or maximize growth. OUR CONSULTING: COMMUNITY, LISTENING, ENGAGEMENT Our co-created training and development services include: Design and delivery of training courses for employees and managers. Co-creation of training materials, user journey maps, blueprints, checklists, onboarding and community engagement materials. 1:1 coaching during implementation. Feedback and evaluation based on defined successmetrics.
TECHNOLOGY PLATFORMS Switchboard Community Management System (CMS) In 2020, Hearken merged with the company Switchboard, and now offer their beloved C ommunity Management System. It’s a lifeline for many communities, including higher education, membership-based organizations, and grass-roots community efforts. The platform is built on an “asks and offersSTAFF | HEARKEN
Malii Watts Witten, Consultant. EngageBetween. Hearken’s visual brand is thanks to the tremendous talents of: Melissa Small – Hearken Logo. Nadine Nakanishi and Nick Butcher ( Sonnenzimmer) – Website Banners. Smith + Connors – Collateral and Brand Extension. ENGAGEMENT NEWS & INSIGHTS Chances are we have thoughts or can guide you to the right place. And if not, perhaps we’ll write about it ourselves! Fill out the Hearken form and we’ll be back in touch! If you’re interested in powering content from the curiosity and insights of the people you’re serving, get in touch! This is one of our specialties. ENGAGEMENT MANAGEMENT SYSTEM The EMS empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and services. The platform helps organizations translate into reality the move from the legacy “inside-out” public engagement approach towards an “outside-in” engagement process, by bringing HEARKEN AND SWITCHBOARD MERGE Hearken and Switchboard join forces in unique “Zebra company” merger. Hearken and Switchboard, two women-founded and led tech-enabled consultancies that build competitive advantage by engaging audiences and communities, have merged. For the past seven years, both companies have supported partners in journalism and highereducation and have
RETURN ON ENGAGEMENT (ROE) Provider Background. Hearken is a journalistic tech and consulting house that since 2015 has helped hundreds of newsrooms in the United States, Europe and Australia – including The New York Times, BBC, ABC and The Boston Globe – develop user engagement strategies. Our method is called Public-Powered Journalism and is about developing strategies to engage users into the editorialTHE CITIZENS AGENDA
The Citizens Agenda approach can work for any sized newsroom - from a small hyperlocal with a staff of two,¹ to a giant national newsroom with an entire desk devotedWHO WE WORK WITH
Who we work with Our partners grow by building engagement. With our help, our partners learn how to listen better, use insights to activate and grow their networks, and deepen their relationship with their audience or community. ENGAGEMENT MANAGEMENT SYSTEM The EMS empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and services. The platform helps organizations translate into reality the move from the legacy “inside-out” public engagement approach towards an “outside-in” engagement process, by bringingFOUNDING STORY
Jennifer Brandel grew up in the Midwest, Mara Zepeda in the Southwest. Their lives have had eerily similar paths, finally converging in their early 30s. From an early age, they both recognized that the people with power and status weren’t necessarily the people withGET IN TOUCH
Hearken staff are based around the world, with clusters in Chicago, Denver, Boulder, and Portland as well as European offices in Copenhagen and Odense. We serve partners globally.HEARKEN RESOURCES
Hearken helps newsrooms work with the public in new, productive, and deeply rewarding ways. It all starts with helping journalists view and work with the public not as consumers, but instead as partners.. Changing the way newsrooms conceive of their roles, their work and the public they serve isn't easy, but judging from the resounding success of our partners around the world, it's far from COMMUNITY MANAGEMENT SYSTEM Hearken’s Community Management System, Switchboard, connects members of your community with one another, generating engagement for your organization. “Switchboard lets Broncos maintain and grow their affinity for SCU and the Bronco community. It keeps Santa Clara relevant to them no matter where they’re at in their life.YOU'RE INVITED
Community Deep Dives is a new, free web-based workshop series at Hearken. We’re exploring the fascinating ways that communities are formed and sustained, and what we can all learn and apply from these case studies. We believe that understanding what makes communities thrive will help us all in our work – whether that’s asjournalists
DIVERSITY AND INCLUSION AT HEARKEN Gender Identity. Hearken is proud to be a women-founded, women-owned and operated by a team where 87% identify as women. We highlight our women leadership because successful companies that are founded and led by women should be the norm, but they are not. Women receive less than 3% of VC funding (translation – men receive 97% of VC fundingTHE CITIZENS AGENDA
The citizens agenda is a way for news organizations to ensure that voters get the information they need from the politicians competing for their votes, in order to make the best decisions they can. The approach can be used for any type of election: school board, local ADJACENT INDUSTRIES TRACK HEARKEN ENGAGEMENT INNOVATION 5 Dive deeper: One of the main themes voiced by the group was the standard practice of hearing about a story, going out to collect datato con-
HEARKEN | AUDIENCE AND COMMUNITY ENGAGEMENTWHO WE WORK WITHNEWS & INSIGHTSABOUT USGET IN TOUCHCAREERSSTAFF The Engagement Management System empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and bring audience inputs further upstream into content production. The EMS supports content and communication staff during all stages of user engagement, from contentideation to
ABOUT US | HEARKEN
Hearken is a Zebra Company Zebras fix what unicorns break. Hearken is a zebra company. Yes, zebra. In fact, we co-founded the global Zebras Unite movement.Back in 2015 when we started the company, we found ourselves in a confusing place between two concepts that, in the world of finance, are inconveniently viewed as opposite ends of a spectrum: either maximize social good or maximize growth. OUR CONSULTING: COMMUNITY, LISTENING, ENGAGEMENT Our co-created training and development services include: Design and delivery of training courses for employees and managers. Co-creation of training materials, user journey maps, blueprints, checklists, onboarding and community engagement materials. 1:1 coaching during implementation. Feedback and evaluation based on defined successmetrics.
TECHNOLOGY PLATFORMS Switchboard Community Management System (CMS) In 2020, Hearken merged with the company Switchboard, and now offer their beloved C ommunity Management System. It’s a lifeline for many communities, including higher education, membership-based organizations, and grass-roots community efforts. The platform is built on an “asks and offersSTAFF | HEARKEN
Malii Watts Witten, Consultant. EngageBetween. Hearken’s visual brand is thanks to the tremendous talents of: Melissa Small – Hearken Logo. Nadine Nakanishi and Nick Butcher ( Sonnenzimmer) – Website Banners. Smith + Connors – Collateral and Brand Extension. ENGAGEMENT NEWS & INSIGHTS Chances are we have thoughts or can guide you to the right place. And if not, perhaps we’ll write about it ourselves! Fill out the Hearken form and we’ll be back in touch! If you’re interested in powering content from the curiosity and insights of the people you’re serving, get in touch! This is one of our specialties. ENGAGEMENT MANAGEMENT SYSTEM The EMS empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and services. The platform helps organizations translate into reality the move from the legacy “inside-out” public engagement approach towards an “outside-in” engagement process, by bringing HEARKEN AND SWITCHBOARD MERGE Hearken and Switchboard join forces in unique “Zebra company” merger. Hearken and Switchboard, two women-founded and led tech-enabled consultancies that build competitive advantage by engaging audiences and communities, have merged. For the past seven years, both companies have supported partners in journalism and highereducation and have
RETURN ON ENGAGEMENT (ROE) Provider Background. Hearken is a journalistic tech and consulting house that since 2015 has helped hundreds of newsrooms in the United States, Europe and Australia – including The New York Times, BBC, ABC and The Boston Globe – develop user engagement strategies. Our method is called Public-Powered Journalism and is about developing strategies to engage users into the editorialTHE CITIZENS AGENDA
The Citizens Agenda approach can work for any sized newsroom - from a small hyperlocal with a staff of two,¹ to a giant national newsroom with an entire desk devoted HEARKEN | AUDIENCE AND COMMUNITY ENGAGEMENTWHO WE WORK WITHNEWS & INSIGHTSABOUT USGET IN TOUCHCAREERSSTAFF The Engagement Management System empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and bring audience inputs further upstream into content production. The EMS supports content and communication staff during all stages of user engagement, from contentideation to
ABOUT US | HEARKEN
Hearken is a Zebra Company Zebras fix what unicorns break. Hearken is a zebra company. Yes, zebra. In fact, we co-founded the global Zebras Unite movement.Back in 2015 when we started the company, we found ourselves in a confusing place between two concepts that, in the world of finance, are inconveniently viewed as opposite ends of a spectrum: either maximize social good or maximize growth. OUR CONSULTING: COMMUNITY, LISTENING, ENGAGEMENT Our co-created training and development services include: Design and delivery of training courses for employees and managers. Co-creation of training materials, user journey maps, blueprints, checklists, onboarding and community engagement materials. 1:1 coaching during implementation. Feedback and evaluation based on defined successmetrics.
TECHNOLOGY PLATFORMS Switchboard Community Management System (CMS) In 2020, Hearken merged with the company Switchboard, and now offer their beloved C ommunity Management System. It’s a lifeline for many communities, including higher education, membership-based organizations, and grass-roots community efforts. The platform is built on an “asks and offersSTAFF | HEARKEN
Malii Watts Witten, Consultant. EngageBetween. Hearken’s visual brand is thanks to the tremendous talents of: Melissa Small – Hearken Logo. Nadine Nakanishi and Nick Butcher ( Sonnenzimmer) – Website Banners. Smith + Connors – Collateral and Brand Extension. ENGAGEMENT NEWS & INSIGHTS Chances are we have thoughts or can guide you to the right place. And if not, perhaps we’ll write about it ourselves! Fill out the Hearken form and we’ll be back in touch! If you’re interested in powering content from the curiosity and insights of the people you’re serving, get in touch! This is one of our specialties. ENGAGEMENT MANAGEMENT SYSTEM The EMS empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and services. The platform helps organizations translate into reality the move from the legacy “inside-out” public engagement approach towards an “outside-in” engagement process, by bringing HEARKEN AND SWITCHBOARD MERGE Hearken and Switchboard join forces in unique “Zebra company” merger. Hearken and Switchboard, two women-founded and led tech-enabled consultancies that build competitive advantage by engaging audiences and communities, have merged. For the past seven years, both companies have supported partners in journalism and highereducation and have
RETURN ON ENGAGEMENT (ROE) Provider Background. Hearken is a journalistic tech and consulting house that since 2015 has helped hundreds of newsrooms in the United States, Europe and Australia – including The New York Times, BBC, ABC and The Boston Globe – develop user engagement strategies. Our method is called Public-Powered Journalism and is about developing strategies to engage users into the editorialTHE CITIZENS AGENDA
The Citizens Agenda approach can work for any sized newsroom - from a small hyperlocal with a staff of two,¹ to a giant national newsroom with an entire desk devotedWHO WE WORK WITH
Who we work with Our partners grow by building engagement. With our help, our partners learn how to listen better, use insights to activate and grow their networks, and deepen their relationship with their audience or community. ENGAGEMENT MANAGEMENT SYSTEM The EMS empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and services. The platform helps organizations translate into reality the move from the legacy “inside-out” public engagement approach towards an “outside-in” engagement process, by bringingFOUNDING STORY
Jennifer Brandel grew up in the Midwest, Mara Zepeda in the Southwest. Their lives have had eerily similar paths, finally converging in their early 30s. From an early age, they both recognized that the people with power and status weren’t necessarily the people withGET IN TOUCH
Hearken staff are based around the world, with clusters in Chicago, Denver, Boulder, and Portland as well as European offices in Copenhagen and Odense. We serve partners globally.HEARKEN RESOURCES
Hearken helps newsrooms work with the public in new, productive, and deeply rewarding ways. It all starts with helping journalists view and work with the public not as consumers, but instead as partners.. Changing the way newsrooms conceive of their roles, their work and the public they serve isn't easy, but judging from the resounding success of our partners around the world, it's far from COMMUNITY MANAGEMENT SYSTEM Hearken’s Community Management System, Switchboard, connects members of your community with one another, generating engagement for your organization. “Switchboard lets Broncos maintain and grow their affinity for SCU and the Bronco community. It keeps Santa Clara relevant to them no matter where they’re at in their life.YOU'RE INVITED
Community Deep Dives is a new, free web-based workshop series at Hearken. We’re exploring the fascinating ways that communities are formed and sustained, and what we can all learn and apply from these case studies. We believe that understanding what makes communities thrive will help us all in our work – whether that’s asjournalists
DIVERSITY AND INCLUSION AT HEARKEN Gender Identity. Hearken is proud to be a women-founded, women-owned and operated by a team where 87% identify as women. We highlight our women leadership because successful companies that are founded and led by women should be the norm, but they are not. Women receive less than 3% of VC funding (translation – men receive 97% of VC fundingTHE CITIZENS AGENDA
The citizens agenda is a way for news organizations to ensure that voters get the information they need from the politicians competing for their votes, in order to make the best decisions they can. The approach can be used for any type of election: school board, local ADJACENT INDUSTRIES TRACK HEARKEN ENGAGEMENT INNOVATION 5 Dive deeper: One of the main themes voiced by the group was the standard practice of hearing about a story, going out to collect datato con-
HEARKEN | AUDIENCE AND COMMUNITY ENGAGEMENTWHO WE WORK WITHNEWS & INSIGHTSABOUT USGET IN TOUCHCAREERSSTAFF The Engagement Management System empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and bring audience inputs further upstream into content production. The EMS supports content and communication staff during all stages of user engagement, from contentideation to
OUR CONSULTING: COMMUNITY, LISTENING, ENGAGEMENT Our co-created training and development services include: Design and delivery of training courses for employees and managers. Co-creation of training materials, user journey maps, blueprints, checklists, onboarding and community engagement materials. 1:1 coaching during implementation. Feedback and evaluation based on defined successmetrics.
ABOUT US | HEARKEN
Hearken is a Zebra Company Zebras fix what unicorns break. Hearken is a zebra company. Yes, zebra. In fact, we co-founded the global Zebras Unite movement.Back in 2015 when we started the company, we found ourselves in a confusing place between two concepts that, in the world of finance, are inconveniently viewed as opposite ends of a spectrum: either maximize social good or maximize growth. TECHNOLOGY PLATFORMS Switchboard Community Management System (CMS) In 2020, Hearken merged with the company Switchboard, and now offer their beloved C ommunity Management System. It’s a lifeline for many communities, including higher education, membership-based organizations, and grass-roots community efforts. The platform is built on an “asks and offersSTAFF | HEARKEN
Malii Watts Witten, Consultant. EngageBetween. Hearken’s visual brand is thanks to the tremendous talents of: Melissa Small – Hearken Logo. Nadine Nakanishi and Nick Butcher ( Sonnenzimmer) – Website Banners. Smith + Connors – Collateral and Brand Extension. HEARKEN AND SWITCHBOARD MERGE Hearken and Switchboard join forces in unique “Zebra company” merger. Hearken and Switchboard, two women-founded and led tech-enabled consultancies that build competitive advantage by engaging audiences and communities, have merged. For the past seven years, both companies have supported partners in journalism and highereducation and have
RETURN ON ENGAGEMENT (ROE) Provider Background. Hearken is a journalistic tech and consulting house that since 2015 has helped hundreds of newsrooms in the United States, Europe and Australia – including The New York Times, BBC, ABC and The Boston Globe – develop user engagement strategies. Our method is called Public-Powered Journalism and is about developing strategies to engage users into the editorialTHE CITIZENS AGENDA
The citizens agenda is a way for news organizations to ensure that voters get the information they need from the politicians competing for their votes, in order to make the best decisions they can. The approach can be used for any type of election: school board, localTHE CITIZENS AGENDA
The Citizens Agenda approach can work for any sized newsroom - from a small hyperlocal with a staff of two,¹ to a giant national newsroom with an entire desk devotedHEARKEN'S EUROPE
Hearken expands to europe. Stay in the loop! Get updates on Hearken Europe and job opportunities by signing up below. HEARKEN | AUDIENCE AND COMMUNITY ENGAGEMENTWHO WE WORK WITHNEWS & INSIGHTSABOUT USGET IN TOUCHCAREERSSTAFF The Engagement Management System empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and bring audience inputs further upstream into content production. The EMS supports content and communication staff during all stages of user engagement, from contentideation to
OUR CONSULTING: COMMUNITY, LISTENING, ENGAGEMENT Our co-created training and development services include: Design and delivery of training courses for employees and managers. Co-creation of training materials, user journey maps, blueprints, checklists, onboarding and community engagement materials. 1:1 coaching during implementation. Feedback and evaluation based on defined successmetrics.
ABOUT US | HEARKEN
Hearken is a Zebra Company Zebras fix what unicorns break. Hearken is a zebra company. Yes, zebra. In fact, we co-founded the global Zebras Unite movement.Back in 2015 when we started the company, we found ourselves in a confusing place between two concepts that, in the world of finance, are inconveniently viewed as opposite ends of a spectrum: either maximize social good or maximize growth. TECHNOLOGY PLATFORMS Switchboard Community Management System (CMS) In 2020, Hearken merged with the company Switchboard, and now offer their beloved C ommunity Management System. It’s a lifeline for many communities, including higher education, membership-based organizations, and grass-roots community efforts. The platform is built on an “asks and offersSTAFF | HEARKEN
Malii Watts Witten, Consultant. EngageBetween. Hearken’s visual brand is thanks to the tremendous talents of: Melissa Small – Hearken Logo. Nadine Nakanishi and Nick Butcher ( Sonnenzimmer) – Website Banners. Smith + Connors – Collateral and Brand Extension. HEARKEN AND SWITCHBOARD MERGE Hearken and Switchboard join forces in unique “Zebra company” merger. Hearken and Switchboard, two women-founded and led tech-enabled consultancies that build competitive advantage by engaging audiences and communities, have merged. For the past seven years, both companies have supported partners in journalism and highereducation and have
RETURN ON ENGAGEMENT (ROE) Provider Background. Hearken is a journalistic tech and consulting house that since 2015 has helped hundreds of newsrooms in the United States, Europe and Australia – including The New York Times, BBC, ABC and The Boston Globe – develop user engagement strategies. Our method is called Public-Powered Journalism and is about developing strategies to engage users into the editorialTHE CITIZENS AGENDA
The citizens agenda is a way for news organizations to ensure that voters get the information they need from the politicians competing for their votes, in order to make the best decisions they can. The approach can be used for any type of election: school board, localTHE CITIZENS AGENDA
The Citizens Agenda approach can work for any sized newsroom - from a small hyperlocal with a staff of two,¹ to a giant national newsroom with an entire desk devotedHEARKEN'S EUROPE
Hearken expands to europe. Stay in the loop! Get updates on Hearken Europe and job opportunities by signing up below.CAREERS | HEARKEN
Hearken is proud to have a transparent, collaborative, and well-defined process for hiring that attracts a diverse pool of strong applicants. Becoming part of our purpose-driven team means challenging yourself, growing beyond your resume, and being part of ENGAGEMENT NEWS & INSIGHTS Chances are we have thoughts or can guide you to the right place. And if not, perhaps we’ll write about it ourselves! Fill out the Hearken form and we’ll be back in touch! If you’re interested in powering content from the curiosity and insights of the people you’re serving, get in touch! This is one of our specialties.FOUNDING STORY
The following year, Brandel started Hearken: a company that provides a platform and philosophy that helps teams and institutions better listen to their communities. They each had technical co-founders (Corey Haines for Hearken, Sean Lerner for Switchboard) who helped architect the platforms. In the early years of the company, Brandeland Zepeda
RESOURCES - HEARKEN
Hearken helps newsrooms work with the public in new, productive, and deeply rewarding ways. It all starts with helping journalists view and work with the public not as consumers, but instead as partners.. Changing the way newsrooms conceive of their roles, their work and the public they serve isn't easy, but judging from the resounding success of our partners around the world, it's far from DIVERSITY AND INCLUSION AT HEARKEN Gender Identity. Hearken is proud to be a women-founded, women-owned and operated by a team where 87% identify as women. We highlight our women leadership because successful companies that are founded and led by women should be the norm, but they are not. Women receive less than 3% of VC funding (translation – men receive 97% of VC fundingYOU'RE INVITED
Community Deep Dives is a new, free web-based workshop series at Hearken. We’re exploring the fascinating ways that communities are formed and sustained, and what we can all learn and apply from these case studies. We believe that understanding what makes communities thrive will help us all in our work – whether that’s asjournalists
ENGAGED ELECTIONS
Schedule a call with Hearken to learn more about our service offerings. The Better Government Association sought to engage “community members as colleagues in directing and informing coverage of elections.”. Through Hearken efforts around two elections (fall 2018 statewide election, and spring 2019 citywide election), thenewsroom has
HEARKEN NEWSLETTER
Hearken Newsletter. Welcome to The Hearkening, a newsletter about audience engagement, community building, and digital journalism. We’ll be in your inbox once a month bringing you updates from Hearken HQ and our partner newsrooms, as well as great ideas and innovations from around the web. Subscribe below. Email*. First name*.Last name
SETTING UP A VOTING ROUND Create a new voting round. To make a new voting round, click the + new voting round button on any of the pages within the voting rounds tab. This will direct you to a new voting round configuration page that will prompt you to pick start and end dates, give a title for yourHEARKEN'S EUROPE
Hearken expands to europe. Stay in the loop! Get updates on Hearken Europe and job opportunities by signing up below. HEARKEN | AUDIENCE AND COMMUNITY ENGAGEMENTWHO WE WORK WITHNEWS & INSIGHTSABOUT USGET IN TOUCHCAREERSSTAFF The Engagement Management System empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and bring audience inputs further upstream into content production. The EMS supports content and communication staff during all stages of user engagement, from contentideation to
ABOUT US | HEARKEN
Hearken is a Zebra Company Zebras fix what unicorns break. Hearken is a zebra company. Yes, zebra. In fact, we co-founded the global Zebras Unite movement.Back in 2015 when we started the company, we found ourselves in a confusing place between two concepts that, in the world of finance, are inconveniently viewed as opposite ends of a spectrum: either maximize social good or maximize growth. OUR CONSULTING: COMMUNITY, LISTENING, ENGAGEMENT Our co-created training and development services include: Design and delivery of training courses for employees and managers. Co-creation of training materials, user journey maps, blueprints, checklists, onboarding and community engagement materials. 1:1 coaching during implementation. Feedback and evaluation based on defined successmetrics.
TECHNOLOGY PLATFORMS Switchboard Community Management System (CMS) In 2020, Hearken merged with the company Switchboard, and now offer their beloved C ommunity Management System. It’s a lifeline for many communities, including higher education, membership-based organizations, and grass-roots community efforts. The platform is built on an “asks and offersSTAFF | HEARKEN
Malii Watts Witten, Consultant. EngageBetween. Hearken’s visual brand is thanks to the tremendous talents of: Melissa Small – Hearken Logo. Nadine Nakanishi and Nick Butcher ( Sonnenzimmer) – Website Banners. Smith + Connors – Collateral and Brand Extension.YOU'RE INVITED
Community Deep Dives is a new, free web-based workshop series at Hearken. We’re exploring the fascinating ways that communities are formed and sustained, and what we can all learn and apply from these case studies. We believe that understanding what makes communities thrive will help us all in our work – whether that’s asjournalists
HEARKEN AND SWITCHBOARD MERGE Hearken and Switchboard join forces in unique “Zebra company” merger. Hearken and Switchboard, two women-founded and led tech-enabled consultancies that build competitive advantage by engaging audiences and communities, have merged. For the past seven years, both companies have supported partners in journalism and highereducation and have
HEARKEN NEWSLETTER
Hearken Newsletter. Welcome to The Hearkening, a newsletter about audience engagement, community building, and digital journalism. We’ll be in your inbox once a month bringing you updates from Hearken HQ and our partner newsrooms, as well as great ideas and innovations from around the web. Subscribe below. Email*. First name*.Last name
THE CITIZENS AGENDA
The citizens agenda is a way for news organizations to ensure that voters get the information they need from the politicians competing for their votes, in order to make the best decisions they can. The approach can be used for any type of election: school board, localTHE CITIZENS AGENDA
The Citizens Agenda approach can work for any sized newsroom - from a small hyperlocal with a staff of two,¹ to a giant national newsroom with an entire desk devoted HEARKEN | AUDIENCE AND COMMUNITY ENGAGEMENTWHO WE WORK WITHNEWS & INSIGHTSABOUT USGET IN TOUCHCAREERSSTAFF The Engagement Management System empowers organizations to generate actionable insights from the public to create more relevant, representative and original content and bring audience inputs further upstream into content production. The EMS supports content and communication staff during all stages of user engagement, from contentideation to
ABOUT US | HEARKEN
Hearken is a Zebra Company Zebras fix what unicorns break. Hearken is a zebra company. Yes, zebra. In fact, we co-founded the global Zebras Unite movement.Back in 2015 when we started the company, we found ourselves in a confusing place between two concepts that, in the world of finance, are inconveniently viewed as opposite ends of a spectrum: either maximize social good or maximize growth. OUR CONSULTING: COMMUNITY, LISTENING, ENGAGEMENT Our co-created training and development services include: Design and delivery of training courses for employees and managers. Co-creation of training materials, user journey maps, blueprints, checklists, onboarding and community engagement materials. 1:1 coaching during implementation. Feedback and evaluation based on defined successmetrics.
TECHNOLOGY PLATFORMS Switchboard Community Management System (CMS) In 2020, Hearken merged with the company Switchboard, and now offer their beloved C ommunity Management System. It’s a lifeline for many communities, including higher education, membership-based organizations, and grass-roots community efforts. The platform is built on an “asks and offersSTAFF | HEARKEN
Malii Watts Witten, Consultant. EngageBetween. Hearken’s visual brand is thanks to the tremendous talents of: Melissa Small – Hearken Logo. Nadine Nakanishi and Nick Butcher ( Sonnenzimmer) – Website Banners. Smith + Connors – Collateral and Brand Extension.YOU'RE INVITED
Community Deep Dives is a new, free web-based workshop series at Hearken. We’re exploring the fascinating ways that communities are formed and sustained, and what we can all learn and apply from these case studies. We believe that understanding what makes communities thrive will help us all in our work – whether that’s asjournalists
HEARKEN AND SWITCHBOARD MERGE Hearken and Switchboard join forces in unique “Zebra company” merger. Hearken and Switchboard, two women-founded and led tech-enabled consultancies that build competitive advantage by engaging audiences and communities, have merged. For the past seven years, both companies have supported partners in journalism and highereducation and have
HEARKEN NEWSLETTER
Hearken Newsletter. Welcome to The Hearkening, a newsletter about audience engagement, community building, and digital journalism. We’ll be in your inbox once a month bringing you updates from Hearken HQ and our partner newsrooms, as well as great ideas and innovations from around the web. Subscribe below. Email*. First name*.Last name
THE CITIZENS AGENDA
The citizens agenda is a way for news organizations to ensure that voters get the information they need from the politicians competing for their votes, in order to make the best decisions they can. The approach can be used for any type of election: school board, localTHE CITIZENS AGENDA
The Citizens Agenda approach can work for any sized newsroom - from a small hyperlocal with a staff of two,¹ to a giant national newsroom with an entire desk devotedWHO WE WORK WITH
Who we work with Our partners grow by building engagement. With our help, our partners learn how to listen better, use insights to activate and grow their networks, and deepen their relationship with their audience or community.YOU'RE INVITED
Community Deep Dives is a new, free web-based workshop series at Hearken. We’re exploring the fascinating ways that communities are formed and sustained, and what we can all learn and apply from these case studies. We believe that understanding what makes communities thrive will help us all in our work – whether that’s asjournalists
FOUNDING STORY
The following year, Brandel started Hearken: a company that provides a platform and philosophy that helps teams and institutions better listen to their communities. They each had technical co-founders (Corey Haines for Hearken, Sean Lerner for Switchboard) who helped architect the platforms. In the early years of the company, Brandeland Zepeda
GET IN TOUCH
Hearken staff are based around the world, with clusters in Chicago, Denver, Boulder, and Portland as well as European offices in Copenhagen and Odense. We serve partners globally.RESOURCES - HEARKEN
Hearken helps newsrooms work with the public in new, productive, and deeply rewarding ways. It all starts with helping journalists view and work with the public not as consumers, but instead as partners.. Changing the way newsrooms conceive of their roles, their work and the public they serve isn't easy, but judging from the resounding success of our partners around the world, it's far from DIVERSITY AND INCLUSION AT HEARKEN Gender Identity. Hearken is proud to be a women-founded, women-owned and operated by a team where 87% identify as women. We highlight our women leadership because successful companies that are founded and led by women should be the norm, but they are not. Women receive less than 3% of VC funding (translation – men receive 97% of VC fundingENGAGED ELECTIONS
Schedule a call with Hearken to learn more about our service offerings. The Better Government Association sought to engage “community members as colleagues in directing and informing coverage of elections.”. Through Hearken efforts around two elections (fall 2018 statewide election, and spring 2019 citywide election), thenewsroom has
GATED CONTENT: ENGAGEMENT TO REVENUE And furthermore, how do we balance the need to connect our engagement work to real dollars, but also a central mission to serve the public? These are hard questions, but we want to help you take the initial steps to getting some answers. This downloadable guide provides step-by-step guides, exercises and checklists to help your newsroomalign
HEARKEN HELP CENTER
Hearken Partner Newsrooms: Tech How-To's. 29 articles in this collection. Written by Kaori Freda, Grace Alexander, and Kieran.HEARKEN'S EUROPE
Hearken expands to europe. Stay in the loop! Get updates on Hearken Europe and job opportunities by signing up below. Consulting Technology Case Studies Resources About Contact Back Media & Journalism Organizations & GovernmentHigher Education
We’ve launched emergency engagement services in response to coronavirus public information needs. Learn more >> Consulting Technology Case StudiesMedia & Journalism
Organizations & GovernmentHigher Education
Resources
About Contact
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WE HELP ORGANIZATIONS CREATE RELEVANT SERVICES AND BUILD RESILIENT NETWORKS THROUGH COMMUNITY ENGAGEMENT.AREAS OF EXPERTISE
STAKEHOLDER LISTENING Your community is your customer. We help teams listen to make informeddecisions.
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ENGAGEMENT DESIGN & DELIVERY Not sure where to start with engagement? We’ll work with you fromdesign to delivery.
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IMPLEMENTING & SCALING ENGAGEMENT We’ll help you build a sustainable strategy for engagement throughout your organization.Learn more
INTERESTED IN HEARKEN’S CONSULTING? Success starts with listening. Our global team of engagement experts collaborate with our partners to effectively engage theirstakeholders.
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INTERESTED IN HEARKEN’S TECHNOLOGY? Our technology products help scale stakeholder research, drive engagement insights, and support operationalizing engagement.Learn more
CASE STUDIES
Featured
Journalism & Media , Stakeholder Listening How Hearken worked with the Colorado Media Project to bolster arts and culture coverage across the state Journalism & Media , Stakeholder ListeningRead More →
Journalism & Media , Stakeholder ListeningHigher Education ,
Engagement Design
How Hearken helped the University Innovation Alliance design newofferings
Higher Education ,
Engagement Design
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Higher Education ,
Engagement Design
Orgs. & Governance ,Scaling Engagement
How Business for a Better Portland grew to 400 members in three years Orgs. & Governance ,Scaling Engagement
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Orgs. & Governance ,Scaling Engagement
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> “Never have I found an organization that so effectively > articulates the business case for engagement while also providing > tools and building enthusiasm and buy-in for the heart of the> work.”
ASHELY ALVARADO
DIRECTOR OF COMMUNITY ENGAGEMENTKPCC
> “Hearken has been an incredibly thoughtful and thorough partner on > the multiple efforts they’ve supported for our organization. > They’ve really take the time to listen to our team and get to know > our work, and that’s led to a robust and trusting relationship.”ANNA DRAKE WARSHAW
DIRECTOR OF PARTNERSHIPS, LEARNING, AND EVALUATION THE UNIVERSITY INNOVATION ALLIANCE HEARKEN’S ENGAGEMENT INNOVATION SUMMIT OCTOBER 13–14, 2020; CHICAGO, IL Audience engagement enthusiasts and innovators across community-focused industries gather to explore how a culture of listening, service and trust-building can make us better at what wedo.
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NEWS & INSIGHTS
Featured
What We Mean When We Talk About “Engagement”Read More →
Don't be an Askhole: Toward an ethical framework for engagementRead More →
Pivot to People
Read More →
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