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ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations.CAREERS WITH VOCUS
It takes all types of talented professionals to make up our brilliant team. Whether you’re in sales, marketing, IT, networks, or something else, we’re always looking for new talent ready for their next challenge. You can find our people throughout Australia, with offices in Sydney, Melbourne, Adelaide, Brisbane, Darwin, and Perth. VOCUS SUPPORT CONTACT NUMBERS Wholesale Unified Comms Support. 1800 958 130 (+61 3 8080 4099) For Wholesale and Reseller customers using IPTel, Engin and VHV Unified Communications services. Email: ucsupport@vocus.com.au. Wholesale NBN/DSL Broadband Support. 1300 767 977 (+61 8 6467 8794) VOCUS DNS INFORMATION Vocus recommend that you use our own primary and secondary DNS to ensure the most efficient response times. Below are the recommended primary and secondary servers, please select the appropriate servers for your location. Location. Primary. Secondary. Sydney. 203.134.64.66. 203.134.65.66. Melbourne. VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
MASS SERVICE DISRUPTIONS Vocus retail brands (including iPrimus, Commander, Dodo, Eftel, aaNet, ClubTelco and Engin) pride themselves on delivering great customer service and are committed to their obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).. However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge in SETTING UP YOUR VOCUS IP TRANSIT SERVICE Setting-up-your-Vocus-IP-Transit-Service. Article Details. Answer. When the service has been delivered and tested we will send a Ready for Service (RFS) email containing the following details to the Technical Contact nominated on the order form: Basic service information. Service Type (e.g. Vocus Internet Express) Vocus ServiceID (e.g. VIE123456)
HOW TO PERFORM IPERF TESTING Testing. Note: Limit the speed of the tests to the speed of the service in the above tests, i.e. for a 300Mbps service, add “b-300M”. If you do not specify this, it will default to 1Mbps. Please supply a MTR to 175.45.95.10 and 8.8.8.8, along with pings to both with the count set to 100 and the logs of the IPerf testing tothe Vocus Support
VOCUS - FIBRE AND NETWORK SOLUTIONS PROVIDER Case study:Port Authority of New South Wales. “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the near future.”. Ian Chilton. Port Authority of New South Wales.ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations.CAREERS WITH VOCUS
It takes all types of talented professionals to make up our brilliant team. Whether you’re in sales, marketing, IT, networks, or something else, we’re always looking for new talent ready for their next challenge. You can find our people throughout Australia, with offices in Sydney, Melbourne, Adelaide, Brisbane, Darwin, and Perth. VOCUS SUPPORT CONTACT NUMBERS Wholesale Unified Comms Support. 1800 958 130 (+61 3 8080 4099) For Wholesale and Reseller customers using IPTel, Engin and VHV Unified Communications services. Email: ucsupport@vocus.com.au. Wholesale NBN/DSL Broadband Support. 1300 767 977 (+61 8 6467 8794) VOCUS DNS INFORMATION Vocus recommend that you use our own primary and secondary DNS to ensure the most efficient response times. Below are the recommended primary and secondary servers, please select the appropriate servers for your location. Location. Primary. Secondary. Sydney. 203.134.64.66. 203.134.65.66. Melbourne. VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
MASS SERVICE DISRUPTIONS Vocus retail brands (including iPrimus, Commander, Dodo, Eftel, aaNet, ClubTelco and Engin) pride themselves on delivering great customer service and are committed to their obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).. However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge in SETTING UP YOUR VOCUS IP TRANSIT SERVICE Setting-up-your-Vocus-IP-Transit-Service. Article Details. Answer. When the service has been delivered and tested we will send a Ready for Service (RFS) email containing the following details to the Technical Contact nominated on the order form: Basic service information. Service Type (e.g. Vocus Internet Express) Vocus ServiceID (e.g. VIE123456)
HOW TO PERFORM IPERF TESTING Testing. Note: Limit the speed of the tests to the speed of the service in the above tests, i.e. for a 300Mbps service, add “b-300M”. If you do not specify this, it will default to 1Mbps. Please supply a MTR to 175.45.95.10 and 8.8.8.8, along with pings to both with the count set to 100 and the logs of the IPerf testing tothe Vocus Support
ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations.CONTACT US | VOCUS
General enquiries. For Customer Care and General enquiries, contact our Vocus Support Centre 24x7 via the online general enquiry form.Enquire now.
CUSTOMERS | VOCUS
We're dedicated to delivering excellent customer experiences and satisfaction through great service, products, and support. We do so in a number of ways, including investing in customer-led design, process improvement, improved analytics, and the design of our next-generation of products and services. To increase customer satisfaction, we've FEDERAL GOVERNMENT NETWORK AND CONNECTIVITY SOLUTIONS The Australia Singapore Cable (ASC) was born out of a need for a high-speed, low-latency connection linking Australia to Asia. The 4,600km submarine cable system links Australia to Singapore, and has interconnections with data centres in Perth, Jakarta, and Singapore, as well as all major data centres in Australia through the Vocus terrestrial network.SUPPORT - VOCUS
Welcome to the home of Vocus support. Getting set up. Network Status. IP Tel Support. Phone numbers.LEGAL CONTRACTS
These are the archived versions of Vocus' legal documentation. Standard Terms and Conditions (Effective from 27/08/2018). Standard Terms and Conditions (Effective from 11/07/2017). Standard Terms and Conditions (Effective from 26/04/2016). Standard Terms and Conditions (Effective from 25/02/2016). Standard Terms and Conditions (Effective from 01/06/2015). Service Level Agreement MASS SERVICE DISRUPTIONS Vocus retail brands (including iPrimus, Commander, Dodo, Eftel, aaNet, ClubTelco and Engin) pride themselves on delivering great customer service and are committed to their obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).. However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); OUR NETWORK AND EXPERTISE The Regional Backbone Blackspots Program (RBBP) was an Australian Government initiative with the specific objective of providing competitive wholesale backbone services to underserved regional markets. Vocus (as its Nextgen Networks business) won the role to design, construct, manage, operate, and maintain these new backbonetransmission links
A REFRESHED VOCUS BRAND A refreshed Vocus brand - brilliant made simple. Vocus, Australia’s specialist fibre and network services provider, today launched a new-look brand reflecting the company’s vision to deliver an experience that is brilliant made simple. The new brand provides a milestone in Vocus’ turnaround strategy, consolidating Vocus Groupand Vocus
VOCUS TO DELIVER 20 TERABIT INTERNET TO NORTHERN TERRITORY Vocus executives joined NT Chief Minister Michael Gunner in Darwin today to announce that Vocus will upgrade the NT’s internet backbone to a total capacity of 20Tbps (Terabits per second), partnering with the NT Government to deliver the ‘Terabit Territory’ project and solidifying Vocus’ fibre infrastructure in Australia’s north-west. VOCUS - FIBRE AND NETWORK SOLUTIONS PROVIDER Case study:Port Authority of New South Wales. “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the near future.”. Ian Chilton. Port Authority of New South Wales.ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations.CAREERS WITH VOCUS
It takes all types of talented professionals to make up our brilliant team. Whether you’re in sales, marketing, IT, networks, or something else, we’re always looking for new talent ready for their next challenge. You can find our people throughout Australia, with offices in Sydney, Melbourne, Adelaide, Brisbane, Darwin, and Perth. VOCUS SUPPORT CONTACT NUMBERS Wholesale Unified Comms Support. 1800 958 130 (+61 3 8080 4099) For Wholesale and Reseller customers using IPTel, Engin and VHV Unified Communications services. Email: ucsupport@vocus.com.au. Wholesale NBN/DSL Broadband Support. 1300 767 977 (+61 8 6467 8794) VOCUS DNS INFORMATION Vocus recommend that you use our own primary and secondary DNS to ensure the most efficient response times. Below are the recommended primary and secondary servers, please select the appropriate servers for your location. Location. Primary. Secondary. Sydney. 203.134.64.66. 203.134.65.66. Melbourne. VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
MASS SERVICE DISRUPTIONS Vocus retail brands (including iPrimus, Commander, Dodo, Eftel, aaNet, ClubTelco and Engin) pride themselves on delivering great customer service and are committed to their obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).. However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge in SETTING UP YOUR VOCUS IP TRANSIT SERVICE Setting-up-your-Vocus-IP-Transit-Service. Article Details. Answer. When the service has been delivered and tested we will send a Ready for Service (RFS) email containing the following details to the Technical Contact nominated on the order form: Basic service information. Service Type (e.g. Vocus Internet Express) Vocus ServiceID (e.g. VIE123456)
HOW TO PERFORM IPERF TESTING Testing. Note: Limit the speed of the tests to the speed of the service in the above tests, i.e. for a 300Mbps service, add “b-300M”. If you do not specify this, it will default to 1Mbps. Please supply a MTR to 175.45.95.10 and 8.8.8.8, along with pings to both with the count set to 100 and the logs of the IPerf testing tothe Vocus Support
VOCUS - FIBRE AND NETWORK SOLUTIONS PROVIDER Case study:Port Authority of New South Wales. “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the near future.”. Ian Chilton. Port Authority of New South Wales.ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations.CAREERS WITH VOCUS
It takes all types of talented professionals to make up our brilliant team. Whether you’re in sales, marketing, IT, networks, or something else, we’re always looking for new talent ready for their next challenge. You can find our people throughout Australia, with offices in Sydney, Melbourne, Adelaide, Brisbane, Darwin, and Perth. VOCUS SUPPORT CONTACT NUMBERS Wholesale Unified Comms Support. 1800 958 130 (+61 3 8080 4099) For Wholesale and Reseller customers using IPTel, Engin and VHV Unified Communications services. Email: ucsupport@vocus.com.au. Wholesale NBN/DSL Broadband Support. 1300 767 977 (+61 8 6467 8794) VOCUS DNS INFORMATION Vocus recommend that you use our own primary and secondary DNS to ensure the most efficient response times. Below are the recommended primary and secondary servers, please select the appropriate servers for your location. Location. Primary. Secondary. Sydney. 203.134.64.66. 203.134.65.66. Melbourne. VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
MASS SERVICE DISRUPTIONS Vocus retail brands (including iPrimus, Commander, Dodo, Eftel, aaNet, ClubTelco and Engin) pride themselves on delivering great customer service and are committed to their obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).. However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge in SETTING UP YOUR VOCUS IP TRANSIT SERVICE Setting-up-your-Vocus-IP-Transit-Service. Article Details. Answer. When the service has been delivered and tested we will send a Ready for Service (RFS) email containing the following details to the Technical Contact nominated on the order form: Basic service information. Service Type (e.g. Vocus Internet Express) Vocus ServiceID (e.g. VIE123456)
HOW TO PERFORM IPERF TESTING Testing. Note: Limit the speed of the tests to the speed of the service in the above tests, i.e. for a 300Mbps service, add “b-300M”. If you do not specify this, it will default to 1Mbps. Please supply a MTR to 175.45.95.10 and 8.8.8.8, along with pings to both with the count set to 100 and the logs of the IPerf testing tothe Vocus Support
ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations.CONTACT US | VOCUS
General enquiries. For Customer Care and General enquiries, contact our Vocus Support Centre 24x7 via the online general enquiry form.Enquire now.
CUSTOMERS | VOCUS
We're dedicated to delivering excellent customer experiences and satisfaction through great service, products, and support. We do so in a number of ways, including investing in customer-led design, process improvement, improved analytics, and the design of our next-generation of products and services. To increase customer satisfaction, we've FEDERAL GOVERNMENT NETWORK AND CONNECTIVITY SOLUTIONS The Australia Singapore Cable (ASC) was born out of a need for a high-speed, low-latency connection linking Australia to Asia. The 4,600km submarine cable system links Australia to Singapore, and has interconnections with data centres in Perth, Jakarta, and Singapore, as well as all major data centres in Australia through the Vocus terrestrial network.SUPPORT - VOCUS
Welcome to the home of Vocus support. Getting set up. Network Status. IP Tel Support. Phone numbers.LEGAL CONTRACTS
These are the archived versions of Vocus' legal documentation. Standard Terms and Conditions (Effective from 27/08/2018). Standard Terms and Conditions (Effective from 11/07/2017). Standard Terms and Conditions (Effective from 26/04/2016). Standard Terms and Conditions (Effective from 25/02/2016). Standard Terms and Conditions (Effective from 01/06/2015). Service Level Agreement MASS SERVICE DISRUPTIONS Vocus retail brands (including iPrimus, Commander, Dodo, Eftel, aaNet, ClubTelco and Engin) pride themselves on delivering great customer service and are committed to their obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).. However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); OUR NETWORK AND EXPERTISE The Regional Backbone Blackspots Program (RBBP) was an Australian Government initiative with the specific objective of providing competitive wholesale backbone services to underserved regional markets. Vocus (as its Nextgen Networks business) won the role to design, construct, manage, operate, and maintain these new backbonetransmission links
A REFRESHED VOCUS BRAND A refreshed Vocus brand - brilliant made simple. Vocus, Australia’s specialist fibre and network services provider, today launched a new-look brand reflecting the company’s vision to deliver an experience that is brilliant made simple. The new brand provides a milestone in Vocus’ turnaround strategy, consolidating Vocus Groupand Vocus
VOCUS TO DELIVER 20 TERABIT INTERNET TO NORTHERN TERRITORY Vocus executives joined NT Chief Minister Michael Gunner in Darwin today to announce that Vocus will upgrade the NT’s internet backbone to a total capacity of 20Tbps (Terabits per second), partnering with the NT Government to deliver the ‘Terabit Territory’ project and solidifying Vocus’ fibre infrastructure in Australia’s north-west. VOCUS - FIBRE AND NETWORK SOLUTIONS PROVIDER Case study:Port Authority of New South Wales. “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the near future.”. Ian Chilton. Port Authority of New South Wales.ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations.CAREERS WITH VOCUS
It takes all types of talented professionals to make up our brilliant team. Whether you’re in sales, marketing, IT, networks, or something else, we’re always looking for new talent ready for their next challenge. You can find our people throughout Australia, with offices in Sydney, Melbourne, Adelaide, Brisbane, Darwin, and Perth. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Scale as needed. Choose hardware based on your business needs, not power restrictions. We offer colocation for full racks and can deliver power and cooling to support from 1kW up to 30kW per rack at select data centres. As your business grows, easily expand infrastructure. Call us on 1800 031 009 or fill out a contact form to find out howVocus
VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Customer portals. If you are an existing Vocus (or Amcom) customer, you can use the following links below to login and manage your services or make payments for invoices. If you are unsure which portal to use for your needs, please contact us for support. VOCUS SUPPORT CONTACT NUMBERS Wholesale Unified Comms Support. 1800 958 130 (+61 3 8080 4099) For Wholesale and Reseller customers using IPTel, Engin and VHV Unified Communications services. Email: ucsupport@vocus.com.au. Wholesale NBN/DSL Broadband Support. 1300 767 977 (+61 8 6467 8794) VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge inMY ACCOUNT LOGIN
Customer Portal Login. Account Sign-up. Customer ID. First Name. * First Name is required! Last Name. * Last Name is required! Email. *Email is required!
HOW TO PERFORM IPERF TESTING Testing. Note: Limit the speed of the tests to the speed of the service in the above tests, i.e. for a 300Mbps service, add “b-300M”. If you do not specify this, it will default to 1Mbps. Please supply a MTR to 175.45.95.10 and 8.8.8.8, along with pings to both with the count set to 100 and the logs of the IPerf testing tothe Vocus Support
VOCUS - FIBRE AND NETWORK SOLUTIONS PROVIDER Case study:Port Authority of New South Wales. “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the near future.”. Ian Chilton. Port Authority of New South Wales.ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations.CAREERS WITH VOCUS
It takes all types of talented professionals to make up our brilliant team. Whether you’re in sales, marketing, IT, networks, or something else, we’re always looking for new talent ready for their next challenge. You can find our people throughout Australia, with offices in Sydney, Melbourne, Adelaide, Brisbane, Darwin, and Perth. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Scale as needed. Choose hardware based on your business needs, not power restrictions. We offer colocation for full racks and can deliver power and cooling to support from 1kW up to 30kW per rack at select data centres. As your business grows, easily expand infrastructure. Call us on 1800 031 009 or fill out a contact form to find out howVocus
VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Customer portals. If you are an existing Vocus (or Amcom) customer, you can use the following links below to login and manage your services or make payments for invoices. If you are unsure which portal to use for your needs, please contact us for support. VOCUS SUPPORT CONTACT NUMBERS Wholesale Unified Comms Support. 1800 958 130 (+61 3 8080 4099) For Wholesale and Reseller customers using IPTel, Engin and VHV Unified Communications services. Email: ucsupport@vocus.com.au. Wholesale NBN/DSL Broadband Support. 1300 767 977 (+61 8 6467 8794) VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge inMY ACCOUNT LOGIN
Customer Portal Login. Account Sign-up. Customer ID. First Name. * First Name is required! Last Name. * Last Name is required! Email. *Email is required!
HOW TO PERFORM IPERF TESTING Testing. Note: Limit the speed of the tests to the speed of the service in the above tests, i.e. for a 300Mbps service, add “b-300M”. If you do not specify this, it will default to 1Mbps. Please supply a MTR to 175.45.95.10 and 8.8.8.8, along with pings to both with the count set to 100 and the logs of the IPerf testing tothe Vocus Support
VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Vocus Business Internet is perfect for any business after super-fast, reliable Internet. Small. Medium. Large. Key features. Speeds from 250 to 1000Mbps. Delivered over our own Vocus high-performance fibre network. Super-fast, reliable, unlimited data. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Scale as needed. Choose hardware based on your business needs, not power restrictions. We offer colocation for full racks and can deliver power and cooling to support from 1kW up to 30kW per rack at select data centres. As your business grows, easily expand infrastructure. Call us on 1800 031 009 or fill out a contact form to find out howVocus
MY ACCOUNT LOGIN
Customer Portal Login. Account Sign-up. Customer ID. First Name. * First Name is required! Last Name. * Last Name is required! Email. *Email is required!
VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Customer portals. If you are an existing Vocus (or Amcom) customer, you can use the following links below to login and manage your services or make payments for invoices. If you are unsure which portal to use for your needs, please contact us for support.SUPPORT - VOCUS
Welcome to the home of Vocus support. Getting set up. Network Status. IP Tel Support. Phone numbers. MASS SERVICE DISRUPTIONS Vocus retail brands (including iPrimus, Commander, Dodo, Eftel, aaNet, ClubTelco and Engin) pride themselves on delivering great customer service and are committed to their obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).. However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK 4,600km cable length. Up to 60Tbps capacity. 4 fibre pairs (100 wavelengths per pair) DC interconnects in Australia, Indonesia, and Singapore. Monitored by the Vocus NOC. The Australia Singapore Cable (ASC) was born out of a need for a high-speed, low-latency connection linking Australia to Asia. The first-of-its-kind 4,600km submarinecable
SETTING UP YOUR VOCUS IP TRANSIT SERVICE Setting-up-your-Vocus-IP-Transit-Service. Article Details. Answer. When the service has been delivered and tested we will send a Ready for Service (RFS) email containing the following details to the Technical Contact nominated on the order form: Basic service information. Service Type (e.g. Vocus Internet Express) Vocus ServiceID (e.g. VIE123456)
VOCUS TO DELIVER 20 TERABIT INTERNET TO NORTHERN TERRITORY Vocus executives joined NT Chief Minister Michael Gunner in Darwin today to announce that Vocus will upgrade the NT’s internet backbone to a total capacity of 20Tbps (Terabits per second), partnering with the NT Government to deliver the ‘Terabit Territory’ project and solidifying Vocus’ fibre infrastructure in Australia’s north-west. DOES VOCUS HAVE SMTP SERVERS THAT I CAN RELAY MY MAIL The Vocus corporate network does not provide an SMTP server as our customers will point directly to the internet. Some of our subsidiary companies provide SMTP servers for low volume traffic on residential services. Please note that if too many requests are received from an individual IP address it will be automatically blacklisted. VOCUS - FIBRE AND NETWORK SOLUTIONS PROVIDER Case study:Port Authority of New South Wales. “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the near future.”. Ian Chilton. Port Authority of New South Wales.ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Scale as needed. Choose hardware based on your business needs, not power restrictions. We offer colocation for full racks and can deliver power and cooling to support from 1kW up to 30kW per rack at select data centres. As your business grows, easily expand infrastructure. Call us on 1800 031 009 or fill out a contact form to find out howVocus
CAREERS WITH VOCUS
It takes all types of talented professionals to make up our brilliant team. Whether you’re in sales, marketing, IT, networks, or something else, we’re always looking for new talent ready for their next challenge. You can find our people throughout Australia, with offices in Sydney, Melbourne, Adelaide, Brisbane, Darwin, and Perth. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Customer portals. If you are an existing Vocus (or Amcom) customer, you can use the following links below to login and manage your services or make payments for invoices. If you are unsure which portal to use for your needs, please contact us for support. VOCUS SUPPORT CONTACT NUMBERS Wholesale Unified Comms Support. 1800 958 130 (+61 3 8080 4099) For Wholesale and Reseller customers using IPTel, Engin and VHV Unified Communications services. Email: ucsupport@vocus.com.au. Wholesale NBN/DSL Broadband Support. 1300 767 977 (+61 8 6467 8794) VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
SUPPORT - VOCUS
Welcome to the home of Vocus support. Getting set up. Network Status. IP Tel Support. Phone numbers. SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge inMY ACCOUNT LOGIN
Customer Portal Login. Account Sign-up. Customer ID. First Name. * First Name is required! Last Name. * Last Name is required! Email. *Email is required!
VOCUS - FIBRE AND NETWORK SOLUTIONS PROVIDER Case study:Port Authority of New South Wales. “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the near future.”. Ian Chilton. Port Authority of New South Wales.ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Scale as needed. Choose hardware based on your business needs, not power restrictions. We offer colocation for full racks and can deliver power and cooling to support from 1kW up to 30kW per rack at select data centres. As your business grows, easily expand infrastructure. Call us on 1800 031 009 or fill out a contact form to find out howVocus
CAREERS WITH VOCUS
It takes all types of talented professionals to make up our brilliant team. Whether you’re in sales, marketing, IT, networks, or something else, we’re always looking for new talent ready for their next challenge. You can find our people throughout Australia, with offices in Sydney, Melbourne, Adelaide, Brisbane, Darwin, and Perth. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Customer portals. If you are an existing Vocus (or Amcom) customer, you can use the following links below to login and manage your services or make payments for invoices. If you are unsure which portal to use for your needs, please contact us for support. VOCUS SUPPORT CONTACT NUMBERS Wholesale Unified Comms Support. 1800 958 130 (+61 3 8080 4099) For Wholesale and Reseller customers using IPTel, Engin and VHV Unified Communications services. Email: ucsupport@vocus.com.au. Wholesale NBN/DSL Broadband Support. 1300 767 977 (+61 8 6467 8794) VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
SUPPORT - VOCUS
Welcome to the home of Vocus support. Getting set up. Network Status. IP Tel Support. Phone numbers. SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge inMY ACCOUNT LOGIN
Customer Portal Login. Account Sign-up. Customer ID. First Name. * First Name is required! Last Name. * Last Name is required! Email. *Email is required!
VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Scale as needed. Choose hardware based on your business needs, not power restrictions. We offer colocation for full racks and can deliver power and cooling to support from 1kW up to 30kW per rack at select data centres. As your business grows, easily expand infrastructure. Call us on 1800 031 009 or fill out a contact form to find out howVocus
VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Customer portals. If you are an existing Vocus (or Amcom) customer, you can use the following links below to login and manage your services or make payments for invoices. If you are unsure which portal to use for your needs, please contact us for support.MY ACCOUNT LOGIN
Customer Portal Login. Account Sign-up. Customer ID. First Name. * First Name is required! Last Name. * Last Name is required! Email. *Email is required!
CONTACT US | VOCUS
General enquiries. For Customer Care and General enquiries, contact our Vocus Support Centre 24x7 via the online general enquiry form.Enquire now.
MASS SERVICE DISRUPTIONS Vocus retail brands (including iPrimus, Commander, Dodo, Eftel, aaNet, ClubTelco and Engin) pride themselves on delivering great customer service and are committed to their obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).. However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK 4,600km cable length. Up to 60Tbps capacity. 4 fibre pairs (100 wavelengths per pair) DC interconnects in Australia, Indonesia, and Singapore. Monitored by the Vocus NOC. The Australia Singapore Cable (ASC) was born out of a need for a high-speed, low-latency connection linking Australia to Asia. The first-of-its-kind 4,600km submarinecable
SETTING UP YOUR VOCUS IP TRANSIT SERVICE Setting-up-your-Vocus-IP-Transit-Service. Article Details. Answer. When the service has been delivered and tested we will send a Ready for Service (RFS) email containing the following details to the Technical Contact nominated on the order form: Basic service information. Service Type (e.g. Vocus Internet Express) Vocus ServiceID (e.g. VIE123456)
A REFRESHED VOCUS BRAND A refreshed Vocus brand - brilliant made simple. Vocus, Australia’s specialist fibre and network services provider, today launched a new-look brand reflecting the company’s vision to deliver an experience that is brilliant made simple. The new brand provides a milestone in Vocus’ turnaround strategy, consolidating Vocus Groupand Vocus
VOCUS TO DELIVER 20 TERABIT INTERNET TO NORTHERN TERRITORY Vocus executives joined NT Chief Minister Michael Gunner in Darwin today to announce that Vocus will upgrade the NT’s internet backbone to a total capacity of 20Tbps (Terabits per second), partnering with the NT Government to deliver the ‘Terabit Territory’ project and solidifying Vocus’ fibre infrastructure in Australia’s north-west. DOES VOCUS HAVE SMTP SERVERS THAT I CAN RELAY MY MAIL The Vocus corporate network does not provide an SMTP server as our customers will point directly to the internet. Some of our subsidiary companies provide SMTP servers for low volume traffic on residential services. Please note that if too many requests are received from an individual IP address it will be automatically blacklisted. VOCUS - FIBRE AND NETWORK SOLUTIONS PROVIDER Case study:Port Authority of New South Wales. “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the near future.”. Ian Chilton. Port Authority of New South Wales.ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Scale as needed. Choose hardware based on your business needs, not power restrictions. We offer colocation for full racks and can deliver power and cooling to support from 1kW up to 30kW per rack at select data centres. As your business grows, easily expand infrastructure. Call us on 1800 031 009 or fill out a contact form to find out howVocus
CAREERS WITH VOCUS
It takes all types of talented professionals to make up our brilliant team. Whether you’re in sales, marketing, IT, networks, or something else, we’re always looking for new talent ready for their next challenge. You can find our people throughout Australia, with offices in Sydney, Melbourne, Adelaide, Brisbane, Darwin, and Perth. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Customer portals. If you are an existing Vocus (or Amcom) customer, you can use the following links below to login and manage your services or make payments for invoices. If you are unsure which portal to use for your needs, please contact us for support. VOCUS SUPPORT CONTACT NUMBERS Wholesale Unified Comms Support. 1800 958 130 (+61 3 8080 4099) For Wholesale and Reseller customers using IPTel, Engin and VHV Unified Communications services. Email: ucsupport@vocus.com.au. Wholesale NBN/DSL Broadband Support. 1300 767 977 (+61 8 6467 8794) VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
SUPPORT - VOCUS
Welcome to the home of Vocus support. Getting set up. Network Status. IP Tel Support. Phone numbers. SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge inMY ACCOUNT LOGIN
Customer Portal Login. Account Sign-up. Customer ID. First Name. * First Name is required! Last Name. * Last Name is required! Email. *Email is required!
VOCUS - FIBRE AND NETWORK SOLUTIONS PROVIDER Case study:Port Authority of New South Wales. “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the near future.”. Ian Chilton. Port Authority of New South Wales.ABOUT VOCUS
We connect people, businesses, governments, and communities across Australia and New Zealand, to the world. Helping enterprises and governments do more, go further, grow faster. Through our expertise, brilliant network, and unique customer focus, we make brilliant solutions simple for enterprise and government organisations. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Scale as needed. Choose hardware based on your business needs, not power restrictions. We offer colocation for full racks and can deliver power and cooling to support from 1kW up to 30kW per rack at select data centres. As your business grows, easily expand infrastructure. Call us on 1800 031 009 or fill out a contact form to find out howVocus
CAREERS WITH VOCUS
It takes all types of talented professionals to make up our brilliant team. Whether you’re in sales, marketing, IT, networks, or something else, we’re always looking for new talent ready for their next challenge. You can find our people throughout Australia, with offices in Sydney, Melbourne, Adelaide, Brisbane, Darwin, and Perth. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Customer portals. If you are an existing Vocus (or Amcom) customer, you can use the following links below to login and manage your services or make payments for invoices. If you are unsure which portal to use for your needs, please contact us for support. VOCUS SUPPORT CONTACT NUMBERS Wholesale Unified Comms Support. 1800 958 130 (+61 3 8080 4099) For Wholesale and Reseller customers using IPTel, Engin and VHV Unified Communications services. Email: ucsupport@vocus.com.au. Wholesale NBN/DSL Broadband Support. 1300 767 977 (+61 8 6467 8794) VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
SUPPORT - VOCUS
Welcome to the home of Vocus support. Getting set up. Network Status. IP Tel Support. Phone numbers. SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge inMY ACCOUNT LOGIN
Customer Portal Login. Account Sign-up. Customer ID. First Name. * First Name is required! Last Name. * Last Name is required! Email. *Email is required!
VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Scale as needed. Choose hardware based on your business needs, not power restrictions. We offer colocation for full racks and can deliver power and cooling to support from 1kW up to 30kW per rack at select data centres. As your business grows, easily expand infrastructure. Call us on 1800 031 009 or fill out a contact form to find out howVocus
VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Customer portals. If you are an existing Vocus (or Amcom) customer, you can use the following links below to login and manage your services or make payments for invoices. If you are unsure which portal to use for your needs, please contact us for support.MY ACCOUNT LOGIN
Customer Portal Login. Account Sign-up. Customer ID. First Name. * First Name is required! Last Name. * Last Name is required! Email. *Email is required!
CONTACT US | VOCUS
General enquiries. For Customer Care and General enquiries, contact our Vocus Support Centre 24x7 via the online general enquiry form.Enquire now.
MASS SERVICE DISRUPTIONS Vocus retail brands (including iPrimus, Commander, Dodo, Eftel, aaNet, ClubTelco and Engin) pride themselves on delivering great customer service and are committed to their obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).. However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK 4,600km cable length. Up to 60Tbps capacity. 4 fibre pairs (100 wavelengths per pair) DC interconnects in Australia, Indonesia, and Singapore. Monitored by the Vocus NOC. The Australia Singapore Cable (ASC) was born out of a need for a high-speed, low-latency connection linking Australia to Asia. The first-of-its-kind 4,600km submarinecable
SETTING UP YOUR VOCUS IP TRANSIT SERVICE Setting-up-your-Vocus-IP-Transit-Service. Article Details. Answer. When the service has been delivered and tested we will send a Ready for Service (RFS) email containing the following details to the Technical Contact nominated on the order form: Basic service information. Service Type (e.g. Vocus Internet Express) Vocus ServiceID (e.g. VIE123456)
A REFRESHED VOCUS BRAND A refreshed Vocus brand - brilliant made simple. Vocus, Australia’s specialist fibre and network services provider, today launched a new-look brand reflecting the company’s vision to deliver an experience that is brilliant made simple. The new brand provides a milestone in Vocus’ turnaround strategy, consolidating Vocus Groupand Vocus
VOCUS TO DELIVER 20 TERABIT INTERNET TO NORTHERN TERRITORY Vocus executives joined NT Chief Minister Michael Gunner in Darwin today to announce that Vocus will upgrade the NT’s internet backbone to a total capacity of 20Tbps (Terabits per second), partnering with the NT Government to deliver the ‘Terabit Territory’ project and solidifying Vocus’ fibre infrastructure in Australia’s north-west. DOES VOCUS HAVE SMTP SERVERS THAT I CAN RELAY MY MAIL The Vocus corporate network does not provide an SMTP server as our customers will point directly to the internet. Some of our subsidiary companies provide SMTP servers for low volume traffic on residential services. Please note that if too many requests are received from an individual IP address it will be automatically blacklisted. VOCUS - FIBRE AND NETWORK SOLUTIONS PROVIDER Case study:Port Authority of New South Wales. “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the near future.”. Ian Chilton. Port Authority of New South Wales. VOCUS SUPPORT CONTACT NUMBERS The Vocus Support Centre provides 24/7 support via phone, or also via online during business hours. To ensure you are connected to the right team to help, please find the contact details for your services below. Enterprise Support. 1800 262 663 (+61 8 6311 3702) VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
LEGAL CONTRACTS
These are the archived versions of Vocus' legal documentation. Standard Terms and Conditions (Effective from 27/08/2018). Standard Terms and Conditions (Effective from 11/07/2017). Standard Terms and Conditions (Effective from 26/04/2016). Standard Terms and Conditions (Effective from 25/02/2016). Standard Terms and Conditions (Effective from 01/06/2015). Service Level Agreement VOCUS DNS INFORMATION Vocus recommend that you use our own primary and secondary DNS to ensure the most efficient response times. Below are the recommended primary and secondary servers, please select the appropriate servers for your location. Location. Primary. Secondary. Sydney. 203.134.64.66. 203.134.65.66. Melbourne. SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge in SETTING UP YOUR VOCUS IP TRANSIT SERVICE Setting-up-your-Vocus-IP-Transit-Service. Article Details. Answer. When the service has been delivered and tested we will send a Ready for Service (RFS) email containing the following details to the Technical Contact nominated on the order form: Basic service information. Service Type (e.g. Vocus Internet Express) Vocus ServiceID (e.g. VIE123456)
VIRTUAL CONNECT SOFTWARE CLIENTS Virtual-Connect-Software-Clients. Article Details. Answer. Virtual Connect 22.9.20.261 with S4B Integration (Windows) Virtual Connect 22.9.20.205 with Outlook Integration (Windows) Virtual Connect Call Control Only Client 22.9.20.185 (Windows) Virtual Connect 22.9.20.185 (Mac OS X) Virtual Connect Call Control Only Client 22.9.20.262 (MacOS X
HOW TO PERFORM IPERF TESTING Testing. Note: Limit the speed of the tests to the speed of the service in the above tests, i.e. for a 300Mbps service, add “b-300M”. If you do not specify this, it will default to 1Mbps. Please supply a MTR to 175.45.95.10 and 8.8.8.8, along with pings to both with the count set to 100 and the logs of the IPerf testing tothe Vocus Support
DOES VOCUS HAVE SMTP SERVERS THAT I CAN RELAY MY MAIL The Vocus corporate network does not provide an SMTP server as our customers will point directly to the internet. Some of our subsidiary companies provide SMTP servers for low volume traffic on residential services. Please note that if too many requests are received from an individual IP address it will be automatically blacklisted. VOCUS - FIBRE AND NETWORK SOLUTIONS PROVIDER Case study:Port Authority of New South Wales. “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the near future.”. Ian Chilton. Port Authority of New South Wales. VOCUS SUPPORT CONTACT NUMBERS The Vocus Support Centre provides 24/7 support via phone, or also via online during business hours. To ensure you are connected to the right team to help, please find the contact details for your services below. Enterprise Support. 1800 262 663 (+61 8 6311 3702) VOCUS SMART UC SOFTWARE DOWNLOADS Smart UC 22.9.20.175 with Skype for Business Integration (Windows - MSI) Smart UC Call Control Only Client 22.6.2. Smart UC Call Control Only Client 22.9.20.176 (Windows - MSI) Smart UC for Mac OS X. Smart UC 22.9.20.176 (Mac OS X) Smart UC Call Control Only Client 22.9.20.140 (Mac OS X) Workplace Collaboration Support EnterpriseDelivery Sales
LEGAL CONTRACTS
These are the archived versions of Vocus' legal documentation. Standard Terms and Conditions (Effective from 27/08/2018). Standard Terms and Conditions (Effective from 11/07/2017). Standard Terms and Conditions (Effective from 26/04/2016). Standard Terms and Conditions (Effective from 25/02/2016). Standard Terms and Conditions (Effective from 01/06/2015). Service Level Agreement VOCUS DNS INFORMATION Vocus recommend that you use our own primary and secondary DNS to ensure the most efficient response times. Below are the recommended primary and secondary servers, please select the appropriate servers for your location. Location. Primary. Secondary. Sydney. 203.134.64.66. 203.134.65.66. Melbourne. SPACE STARTUP QUASAR TAKES OFF TO SOLVE SATELLITE DATA New Australian space startup Quasar Satellite Technologies is set to revolutionise space communication, allowing ground stations to talk to hundreds of satellites at once using technology developed by CSIRO, Australia’s national science agency. Over the next decade, more than 57,000 satellites will be launched worldwide to support a surge in SETTING UP YOUR VOCUS IP TRANSIT SERVICE Setting-up-your-Vocus-IP-Transit-Service. Article Details. Answer. When the service has been delivered and tested we will send a Ready for Service (RFS) email containing the following details to the Technical Contact nominated on the order form: Basic service information. Service Type (e.g. Vocus Internet Express) Vocus ServiceID (e.g. VIE123456)
VIRTUAL CONNECT SOFTWARE CLIENTS Virtual-Connect-Software-Clients. Article Details. Answer. Virtual Connect 22.9.20.261 with S4B Integration (Windows) Virtual Connect 22.9.20.205 with Outlook Integration (Windows) Virtual Connect Call Control Only Client 22.9.20.185 (Windows) Virtual Connect 22.9.20.185 (Mac OS X) Virtual Connect Call Control Only Client 22.9.20.262 (MacOS X
HOW TO PERFORM IPERF TESTING Testing. Note: Limit the speed of the tests to the speed of the service in the above tests, i.e. for a 300Mbps service, add “b-300M”. If you do not specify this, it will default to 1Mbps. Please supply a MTR to 175.45.95.10 and 8.8.8.8, along with pings to both with the count set to 100 and the logs of the IPerf testing tothe Vocus Support
DOES VOCUS HAVE SMTP SERVERS THAT I CAN RELAY MY MAIL The Vocus corporate network does not provide an SMTP server as our customers will point directly to the internet. Some of our subsidiary companies provide SMTP servers for low volume traffic on residential services. Please note that if too many requests are received from an individual IP address it will be automatically blacklisted.CAREERS WITH VOCUS
It takes all types of talented professionals to make up our brilliant team. Whether you’re in sales, marketing, IT, networks, or something else, we’re always looking for new talent ready for their next challenge. You can find our people throughout Australia, with offices in Sydney, Melbourne, Adelaide, Brisbane, Darwin, and Perth. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Customer portals. If you are an existing Vocus (or Amcom) customer, you can use the following links below to login and manage your services or make payments for invoices. If you are unsure which portal to use for your needs, please contact us for support. VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK Vocus SIP is a smart and cost-effective way to connect your business to the Public Switched Telephone Network (PSTN). It's an IP-based connection, giving you the flexibility to make calls from existing phone systems. Vocus SIP services are highly scalable and will seamlessly grow alongside your business.SUPPORT - VOCUS
Welcome to the home of Vocus support. Getting set up. Network Status. IP Tel Support. Phone numbers. MASS SERVICE DISRUPTIONS Vocus retail brands (including iPrimus, Commander, Dodo, Eftel, aaNet, ClubTelco and Engin) pride themselves on delivering great customer service and are committed to their obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).. However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); VOCUS · BRILLIANTLY SIMPLE SOLUTIONS FOR YOUR NETWORK 4,600km cable length. Up to 60Tbps capacity. 4 fibre pairs (100 wavelengths per pair) DC interconnects in Australia, Indonesia, and Singapore. Monitored by the Vocus NOC. The Australia Singapore Cable (ASC) was born out of a need for a high-speed, low-latency connection linking Australia to Asia. The first-of-its-kind 4,600km submarinecable
VOCUS TO DELIVER 20 TERABIT INTERNET TO NORTHERN TERRITORY Vocus executives joined NT Chief Minister Michael Gunner in Darwin today to announce that Vocus will upgrade the NT’s internet backbone to a total capacity of 20Tbps (Terabits per second), partnering with the NT Government to deliver the ‘Terabit Territory’ project and solidifying Vocus’ fibre infrastructure in Australia’s north-west. MANUALS & USER GUIDES Smart UC User Guide - Windows and macOS. 157 Views • Dec 15, 2020• Knowledge.
DOES VOCUS HAVE SMTP SERVERS THAT I CAN RELAY MY MAIL The Vocus corporate network does not provide an SMTP server as our customers will point directly to the internet. Some of our subsidiary companies provide SMTP servers for low volume traffic on residential services. Please note that if too many requests are received from an individual IP address it will be automatically blacklisted.LOOKING GLASS
Disclaimer: All commands will be logged for possible later analysis and statistics. If you don't like this policy, please disconnect now!__ __
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WHY CHOOSE VOCUS FOR YOUR ORGANISATION? With our world-class expertise and a network that’s purpose-built for business and government, we provide solutions to give you morecontrol.
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CASE STUDY:
PORT AUTHORITY OF NEW SOUTH WALES “The upgrade of our network to Layer 3 has been a key enabler for our wider strategic objectives, to future proof our infrastructure and move to more flexible and managed services such as SD-WAN in the nearfuture.”
Ian Chilton
Port Authority of New South Wales View Case Study Viewall Case Studies
NEWS AND INSIGHTS
VOCUS REFINANCES DEBT AND REAFFIRMS FY20… Vocus Group Limited (“Vocus”, ASX: VOC), Australia’s specialist fibre and network solutions provider,…Read more
DODO HELPING LOW-INCOME HOUSEHOLDS ACCESS… Dodo will help school-aged children in low-income households access online education services as part…Read more
IMPROVE YOUR WFH VIDEO MEETINGS WITH THESE… With the Australian government still advising workers to continue working from home where possible,…Read more
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