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WEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. 4 TIMES CUSTOMER FEEDBACK MADE PRODUCTS MORE 2: When Mozilla Rebranded. As the web’s most popular open-source browser, Mozilla is customer-centric by design. Since the company’s inception, Firefox has been Mozilla’s flagship. But times change, and the company has been working on a suite of new apps to expand intonew markets.
USERREPORT: SIMPLE USER ENGAGEMENT TOOLS, THAT HELP YOULOGINFEATURESCUSTOMERSPREMIUMBLOGHOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve. PREMIUM | USERREPORT Cross media. Cross device. Kits were built with speed and flexibility in mind. A huge audience panel – aiding your own data – and award-winning technology, ensure that you can validate your audience across any number of media, websites and apps in real-time with reliable, certified results. DIGITAL CUSTOMER EXPERIENCEWEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. CUSTOMER FEEDBACK TOOLS, THE ULTIMATE LIST (2021) 5. SurveyMonkey. This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback. 6. SurveyGizmo. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. 4 TIMES CUSTOMER FEEDBACK MADE PRODUCTS MORE 2: When Mozilla Rebranded. As the web’s most popular open-source browser, Mozilla is customer-centric by design. Since the company’s inception, Firefox has been Mozilla’s flagship. But times change, and the company has been working on a suite of new apps to expand intonew markets.
PREMIUM | USERREPORT Cross media. Cross device. Kits were built with speed and flexibility in mind. A huge audience panel – aiding your own data – and award-winning technology, ensure that you can validate your audience across any number of media, websites and apps in real-time with reliable, certified results. FEATURES | USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve. CUSTOMERS | USERREPORT Helping smart companies build better products and stronger brands. “UserReport has provided us with a great amount of data about our visitors’ socio demographics. This data has been extremely valuable to us, since it has given us very detailed information about our audience. We are now able to define our customers even better andadjust our
CONTACT | USERREPORT Get in touch with the UserReport staff below or contact us at hello@audienceproject.com and let’s have a talk about how UserReport can help you. Thomas Jepsen. Sales lead, Agencies. Contact. Christina Jensen. Sales lead, Brands. Contact. Rune Werliin. Sales lead,Publishers.
SIGNUP | USERREPORT
Welcome aboard, ! You are now signed up for our newsletter. Enjoy! Continue. Newsletter. Get industry relevant articles and stay updated on new feature launches directly in your inbox. Free of charge and no spam guaranteed! Email*. First name*. WHAT IS WEBSITE USABILITY TESTING What is the usability of a website? Usability definition is “the ease of use of an object”. In the web realm, it can be defined as “the ease with which your users navigate and reach their goals within your website”. MEASURE YOUR NPS WITH THE NEW USERREPORT INTERFACE UserReport offers a survey widget that can be implemented on any website or app. In this survey, you are able to choose whether to ask predefined questions or create your own ones more directly related to your brand and offerings. One of the predefined questions UserReport offers is the NPS question. WHAT IS USABILITY TESTING What is usability and why should you care about it? Let’s start with the very basic dictionary meaning. Usability is defined as “ease of use”. To be more specific, we can say usability is the ease of access and use of an object. It is an indicator that answers the question: “How easy is an object to use?” INSTALLING USERREPORT SCRIPT ON YOUR WEBSITE The script is sent to you by email, but can also be found in the media section: click on “Media” on the top left corner. Then find your website or app and click on the settings wheel. In the setup section, scroll down to “Install your UserReport script”. You will have to paste the script into the template of every page on your site HOW TO PHRASE CUSTOMER SATISFACTION SURVEY QUESTIONS UserReport is part of a powerful product suite from AudienceProject – a company devoted to helping publishers, brands, agencies and e-commerce navigate and succeed in an overly complex media industry, by providing simple and flexible products and services. USERREPORT: SIMPLE USER ENGAGEMENT TOOLS, THAT HELP YOULOGINFEATURESCUSTOMERSPREMIUMBLOGHOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are lookingfor
CUSTOMER FEEDBACK TOOLS, THE ULTIMATE LIST (2021) 5. SurveyMonkey. This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback. 6. SurveyGizmo. DIGITAL CUSTOMER EXPERIENCEWEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators CUSTOMER EXPERIENCE (CX) Customer Experience What is customer experience? Gartner’s 2017 customer experience research shows that 81% of firms expect to compete mostly on customer experience. Not price, not products quality, but customer experience. Often shortened as “CX”, customer experience is defined as the sum of all the interactions happening between a customer and an organization and his attitude and STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. HOW TO PHRASE CUSTOMER SATISFACTION SURVEY QUESTIONS When measuring your customer satisfaction with surveys, the way your questions are formulated is key. Below, we have outlined how you can phrase your questions to make the most out of your survey. The three cornerstones. All questions in your survey must revolve around your objectives. Every question you ask has to be inherent to them. USERREPORT: SIMPLE USER ENGAGEMENT TOOLS, THAT HELP YOULOGINFEATURESCUSTOMERSPREMIUMBLOGHOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are lookingfor
CUSTOMER FEEDBACK TOOLS, THE ULTIMATE LIST (2021) 5. SurveyMonkey. This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback. 6. SurveyGizmo. DIGITAL CUSTOMER EXPERIENCEWEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators CUSTOMER EXPERIENCE (CX) Customer Experience What is customer experience? Gartner’s 2017 customer experience research shows that 81% of firms expect to compete mostly on customer experience. Not price, not products quality, but customer experience. Often shortened as “CX”, customer experience is defined as the sum of all the interactions happening between a customer and an organization and his attitude and STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. HOW TO PHRASE CUSTOMER SATISFACTION SURVEY QUESTIONS When measuring your customer satisfaction with surveys, the way your questions are formulated is key. Below, we have outlined how you can phrase your questions to make the most out of your survey. The three cornerstones. All questions in your survey must revolve around your objectives. Every question you ask has to be inherent to them. PREMIUM | USERREPORT Cross media. Cross device. Kits were built with speed and flexibility in mind. A huge audience panel – aiding your own data – and award-winning technology, ensure that you can validate your audience across any number of media, websites and apps in real-time with reliable, certified results. FEATURES | USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve. CONTACT | USERREPORT Get in touch with the UserReport staff below or contact us at hello@audienceproject.com and let’s have a talk about how UserReport can help you. Thomas Jepsen. Sales lead, Agencies. Contact. Christina Jensen. Sales lead, Brands. Contact. Rune Werliin. Sales lead,Publishers.
CUSTOMERS | USERREPORT Helping smart companies build better products and stronger brands. “UserReport has provided us with a great amount of data about our visitors’ socio demographics. This data has been extremely valuable to us, since it has given us very detailed information about our audience. We are now able to define our customers even better andadjust our
WEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. USER TESTING OF WEBSITES User testing may be the most complete way to evaluate your website efficacy. In this article we will focus on test scenarios and the best questions you can use to get the most insightful customer feedback. HOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Why email marketing is a powerful tool. Most businesses run a newsletter and periodically send emails to their prospects and/or customers. From emails regarding your new products to more educational and industry-related insights, email marketing is a great tool tobuild a
CUSTOMER EXPERIENCE (CX) Customer Experience What is customer experience? Gartner’s 2017 customer experience research shows that 81% of firms expect to compete mostly on customer experience. Not price, not products quality, but customer experience. Often shortened as “CX”, customer experience is defined as the sum of all the interactions happening between a customer and an organization and his attitude and WHAT IS USABILITY TESTING What is usability and why should you care about it? Let’s start with the very basic dictionary meaning. Usability is defined as “ease of use”. To be more specific, we can say usability is the ease of access and use of an object. It is an indicator that answers the question: “How easy is an object to use?” INSTALLING USERREPORT SCRIPT ON YOUR WEBSITE The script is sent to you by email, but can also be found in the media section: click on “Media” on the top left corner. Then find your website or app and click on the settings wheel. In the setup section, scroll down to “Install your UserReport script”. You will have to paste the script into the template of every page on your site USERREPORT: SIMPLE USER ENGAGEMENT TOOLS, THAT HELP YOULOGINFEATURESCUSTOMERSPREMIUMBLOGHOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are lookingfor
CUSTOMER FEEDBACK TOOLS, THE ULTIMATE LIST (2021) 5. SurveyMonkey. This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback. 6. SurveyGizmo. DIGITAL CUSTOMER EXPERIENCEWEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators CUSTOMER EXPERIENCE (CX) Customer Experience What is customer experience? Gartner’s 2017 customer experience research shows that 81% of firms expect to compete mostly on customer experience. Not price, not products quality, but customer experience. Often shortened as “CX”, customer experience is defined as the sum of all the interactions happening between a customer and an organization and his attitude and STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. HOW TO PHRASE CUSTOMER SATISFACTION SURVEY QUESTIONS When measuring your customer satisfaction with surveys, the way your questions are formulated is key. Below, we have outlined how you can phrase your questions to make the most out of your survey. The three cornerstones. All questions in your survey must revolve around your objectives. Every question you ask has to be inherent to them. USERREPORT: SIMPLE USER ENGAGEMENT TOOLS, THAT HELP YOULOGINFEATURESCUSTOMERSPREMIUMBLOGHOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are lookingfor
CUSTOMER FEEDBACK TOOLS, THE ULTIMATE LIST (2021) 5. SurveyMonkey. This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback. 6. SurveyGizmo. DIGITAL CUSTOMER EXPERIENCEWEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators CUSTOMER EXPERIENCE (CX) Customer Experience What is customer experience? Gartner’s 2017 customer experience research shows that 81% of firms expect to compete mostly on customer experience. Not price, not products quality, but customer experience. Often shortened as “CX”, customer experience is defined as the sum of all the interactions happening between a customer and an organization and his attitude and STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. HOW TO PHRASE CUSTOMER SATISFACTION SURVEY QUESTIONS When measuring your customer satisfaction with surveys, the way your questions are formulated is key. Below, we have outlined how you can phrase your questions to make the most out of your survey. The three cornerstones. All questions in your survey must revolve around your objectives. Every question you ask has to be inherent to them. PREMIUM | USERREPORT Cross media. Cross device. Kits were built with speed and flexibility in mind. A huge audience panel – aiding your own data – and award-winning technology, ensure that you can validate your audience across any number of media, websites and apps in real-time with reliable, certified results. FEATURES | USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve. CONTACT | USERREPORT Get in touch with the UserReport staff below or contact us at hello@audienceproject.com and let’s have a talk about how UserReport can help you. Thomas Jepsen. Sales lead, Agencies. Contact. Christina Jensen. Sales lead, Brands. Contact. Rune Werliin. Sales lead,Publishers.
CUSTOMERS | USERREPORT Helping smart companies build better products and stronger brands. “UserReport has provided us with a great amount of data about our visitors’ socio demographics. This data has been extremely valuable to us, since it has given us very detailed information about our audience. We are now able to define our customers even better andadjust our
WEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. USER TESTING OF WEBSITES User testing may be the most complete way to evaluate your website efficacy. In this article we will focus on test scenarios and the best questions you can use to get the most insightful customer feedback. HOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Why email marketing is a powerful tool. Most businesses run a newsletter and periodically send emails to their prospects and/or customers. From emails regarding your new products to more educational and industry-related insights, email marketing is a great tool tobuild a
CUSTOMER EXPERIENCE (CX) Customer Experience What is customer experience? Gartner’s 2017 customer experience research shows that 81% of firms expect to compete mostly on customer experience. Not price, not products quality, but customer experience. Often shortened as “CX”, customer experience is defined as the sum of all the interactions happening between a customer and an organization and his attitude and WHAT IS USABILITY TESTING What is usability and why should you care about it? Let’s start with the very basic dictionary meaning. Usability is defined as “ease of use”. To be more specific, we can say usability is the ease of access and use of an object. It is an indicator that answers the question: “How easy is an object to use?” INSTALLING USERREPORT SCRIPT ON YOUR WEBSITE The script is sent to you by email, but can also be found in the media section: click on “Media” on the top left corner. Then find your website or app and click on the settings wheel. In the setup section, scroll down to “Install your UserReport script”. You will have to paste the script into the template of every page on your site USERREPORT: SIMPLE USER ENGAGEMENT TOOLS, THAT HELP YOULOGINFEATURESCUSTOMERSPREMIUMBLOGHOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are lookingfor
CUSTOMER FEEDBACK TOOLS, THE ULTIMATE LIST (2021) 5. SurveyMonkey. This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback. 6. SurveyGizmo. DIGITAL CUSTOMER EXPERIENCEWEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators CUSTOMER EXPERIENCE (CX) Customer Experience What is customer experience? Gartner’s 2017 customer experience research shows that 81% of firms expect to compete mostly on customer experience. Not price, not products quality, but customer experience. Often shortened as “CX”, customer experience is defined as the sum of all the interactions happening between a customer and an organization and his attitude and STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. HOW TO PHRASE CUSTOMER SATISFACTION SURVEY QUESTIONS When measuring your customer satisfaction with surveys, the way your questions are formulated is key. Below, we have outlined how you can phrase your questions to make the most out of your survey. The three cornerstones. All questions in your survey must revolve around your objectives. Every question you ask has to be inherent to them. USERREPORT: SIMPLE USER ENGAGEMENT TOOLS, THAT HELP YOULOGINFEATURESCUSTOMERSPREMIUMBLOGHOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are lookingfor
CUSTOMER FEEDBACK TOOLS, THE ULTIMATE LIST (2021) 5. SurveyMonkey. This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback. 6. SurveyGizmo. DIGITAL CUSTOMER EXPERIENCEWEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators CUSTOMER EXPERIENCE (CX) Customer Experience What is customer experience? Gartner’s 2017 customer experience research shows that 81% of firms expect to compete mostly on customer experience. Not price, not products quality, but customer experience. Often shortened as “CX”, customer experience is defined as the sum of all the interactions happening between a customer and an organization and his attitude and STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. HOW TO PHRASE CUSTOMER SATISFACTION SURVEY QUESTIONS When measuring your customer satisfaction with surveys, the way your questions are formulated is key. Below, we have outlined how you can phrase your questions to make the most out of your survey. The three cornerstones. All questions in your survey must revolve around your objectives. Every question you ask has to be inherent to them. PREMIUM | USERREPORT Cross media. Cross device. Kits were built with speed and flexibility in mind. A huge audience panel – aiding your own data – and award-winning technology, ensure that you can validate your audience across any number of media, websites and apps in real-time with reliable, certified results. FEATURES | USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve. CONTACT | USERREPORT Get in touch with the UserReport staff below or contact us at hello@audienceproject.com and let’s have a talk about how UserReport can help you. Thomas Jepsen. Sales lead, Agencies. Contact. Christina Jensen. Sales lead, Brands. Contact. Rune Werliin. Sales lead,Publishers.
CUSTOMERS | USERREPORT Helping smart companies build better products and stronger brands. “UserReport has provided us with a great amount of data about our visitors’ socio demographics. This data has been extremely valuable to us, since it has given us very detailed information about our audience. We are now able to define our customers even better andadjust our
WEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. USER TESTING OF WEBSITES User testing may be the most complete way to evaluate your website efficacy. In this article we will focus on test scenarios and the best questions you can use to get the most insightful customer feedback. HOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Why email marketing is a powerful tool. Most businesses run a newsletter and periodically send emails to their prospects and/or customers. From emails regarding your new products to more educational and industry-related insights, email marketing is a great tool tobuild a
CUSTOMER EXPERIENCE (CX) Customer Experience What is customer experience? Gartner’s 2017 customer experience research shows that 81% of firms expect to compete mostly on customer experience. Not price, not products quality, but customer experience. Often shortened as “CX”, customer experience is defined as the sum of all the interactions happening between a customer and an organization and his attitude and WHAT IS USABILITY TESTING What is usability and why should you care about it? Let’s start with the very basic dictionary meaning. Usability is defined as “ease of use”. To be more specific, we can say usability is the ease of access and use of an object. It is an indicator that answers the question: “How easy is an object to use?” INSTALLING USERREPORT SCRIPT ON YOUR WEBSITE The script is sent to you by email, but can also be found in the media section: click on “Media” on the top left corner. Then find your website or app and click on the settings wheel. In the setup section, scroll down to “Install your UserReport script”. You will have to paste the script into the template of every page on your site USERREPORT: SIMPLE USER ENGAGEMENT TOOLS, THAT HELP YOULOGINFEATURESCUSTOMERSPREMIUMBLOGHOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are lookingfor
PREMIUM | USERREPORT Cross media. Cross device. Kits were built with speed and flexibility in mind. A huge audience panel – aiding your own data – and award-winning technology, ensure that you can validate your audience across any number of media, websites and apps in real-time with reliable, certified results.WEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. DIGITAL CUSTOMER EXPERIENCE CUSTOMER FEEDBACK TOOLS, THE ULTIMATE LIST (2021) 5. SurveyMonkey. This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback. 6. SurveyGizmo. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators CUSTOMER SUCCESS STORY: HOW HONOLULU COOKIE COMPANY BUILT Honolulu Cookie Company is a food and gifting company based in Hawaii.Since its establishment in 1998, the company has been well-known for its signature shortbread cookies and the company has now opened 18 stores and entered the international market, bringing the cookies to other countries such as Japan and Korea. STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. USERREPORT: SIMPLE USER ENGAGEMENT TOOLS, THAT HELP YOULOGINFEATURESCUSTOMERSPREMIUMBLOGHOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are lookingfor
PREMIUM | USERREPORT Cross media. Cross device. Kits were built with speed and flexibility in mind. A huge audience panel – aiding your own data – and award-winning technology, ensure that you can validate your audience across any number of media, websites and apps in real-time with reliable, certified results.WEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. DIGITAL CUSTOMER EXPERIENCE CUSTOMER FEEDBACK TOOLS, THE ULTIMATE LIST (2021) 5. SurveyMonkey. This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback. 6. SurveyGizmo. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators CUSTOMER SUCCESS STORY: HOW HONOLULU COOKIE COMPANY BUILT Honolulu Cookie Company is a food and gifting company based in Hawaii.Since its establishment in 1998, the company has been well-known for its signature shortbread cookies and the company has now opened 18 stores and entered the international market, bringing the cookies to other countries such as Japan and Korea. STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. PREMIUM | USERREPORT Cross media. Cross device. Kits were built with speed and flexibility in mind. A huge audience panel – aiding your own data – and award-winning technology, ensure that you can validate your audience across any number of media, websites and apps in real-time with reliable, certified results. FEATURES | USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve. CONTACT | USERREPORT Get in touch with the UserReport staff below or contact us at hello@audienceproject.com and let’s have a talk about how UserReport can help you. Thomas Jepsen. Sales lead, Agencies. Contact. Christina Jensen. Sales lead, Brands. Contact. Rune Werliin. Sales lead,Publishers.
CUSTOMERS | USERREPORT Helping smart companies build better products and stronger brands. “UserReport has provided us with a great amount of data about our visitors’ socio demographics. This data has been extremely valuable to us, since it has given us very detailed information about our audience. We are now able to define our customers even better andadjust our
BLOG | USERREPORT
How to build your email marketing list with UserReport. Email marketing is very effective at nurturing leads and then converting them to customers, and it often MAKE USER INSIGHTS ACTIONABLE WITH THE NEW USERREPORT That is why we originally created UserReport: to provide a set of free user engagement tools enabling you to profile your users, understand what they think about you and your website/app and track their satisfaction. A new interface with new opportunities. Our UserReport survey widget can be installed on any website or app.KITS | USERREPORT
Kits is available for publishers with an active UserReport survey script implemented (as UserReport is the foundation for the validation of audiences in Kits) in the four major markets in the Nordics; Denmark, Sweden, Norway and Finland. All features. USER TESTING OF WEBSITES User testing may be the most complete way to evaluate your website efficacy. In this article we will focus on test scenarios and the best questions you can use to get the most insightful customer feedback.USER EXPERIENCE
User experience vs user interface (UX and UI) While UX is the internal experience of customers as they interact with any aspect of a product/service, UI is the sum of all the visual elements of a product/service. UI is all about screens, pages, icons; it of course contributes to making an experience better (or worse) but it is just apart of
INSTALLING USERREPORT SCRIPT ON YOUR WEBSITE The script is sent to you by email, but can also be found in the media section: click on “Media” on the top left corner. Then find your website or app and click on the settings wheel. In the setup section, scroll down to “Install your UserReport script”. You will have to paste the script into the template of every page on your site USERREPORT: SIMPLE USER ENGAGEMENT TOOLS, THAT HELP YOULOGINFEATURESCUSTOMERSPREMIUMBLOGHOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are lookingfor
PREMIUM | USERREPORT Cross media. Cross device. Kits were built with speed and flexibility in mind. A huge audience panel – aiding your own data – and award-winning technology, ensure that you can validate your audience across any number of media, websites and apps in real-time with reliable, certified results.WEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. DIGITAL CUSTOMER EXPERIENCE CUSTOMER FEEDBACK TOOLS, THE ULTIMATE LIST (2021) 5. SurveyMonkey. This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback. 6. SurveyGizmo. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators CUSTOMER SUCCESS STORY: HOW HONOLULU COOKIE COMPANY BUILT Honolulu Cookie Company is a food and gifting company based in Hawaii.Since its establishment in 1998, the company has been well-known for its signature shortbread cookies and the company has now opened 18 stores and entered the international market, bringing the cookies to other countries such as Japan and Korea. STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. USERREPORT: SIMPLE USER ENGAGEMENT TOOLS, THAT HELP YOULOGINFEATURESCUSTOMERSPREMIUMBLOGHOW TO BUILD YOUR EMAIL MARKETING LIST WITH USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are lookingfor
PREMIUM | USERREPORT Cross media. Cross device. Kits were built with speed and flexibility in mind. A huge audience panel – aiding your own data – and award-winning technology, ensure that you can validate your audience across any number of media, websites and apps in real-time with reliable, certified results.WEBSITE USABILITY
Issues with usability are more common than it seems, we have listed here the most common usability problems you want to check and always keep an eye on. Inconsistency: the layout, the design, the buttons, and headers need to be placed in the right place. Stopping users from going backward. Too high number of submenus. DIGITAL CUSTOMER EXPERIENCE CUSTOMER FEEDBACK TOOLS, THE ULTIMATE LIST (2021) 5. SurveyMonkey. This customer feedback tool is an online survey service. It provides users with customizable surveys that easy to create in a few steps and easy to share via link. Once customers receive the link they can then answer to specific questions and provide useful feedback. 6. SurveyGizmo. WHAT IS WEBSITE USABILITY TESTING USABILITY | DEFINITION | ELEMENTS | GUIDELINES | WEBSITESEE MORE ONUSERREPORT.COM
HOW TO USE CUSTOMER SATISFACTION AS A KPI How to use Customer. Satisfaction as a KPI. By Letizia Zappa. The best way to understand whether your customers are happy with you or not is by asking them directly in a survey. However, you should be aware that customer satisfaction surveys can result in large amounts of data. To give valuable meaning to this data, Key Performance Indicators CUSTOMER SUCCESS STORY: HOW HONOLULU COOKIE COMPANY BUILT Honolulu Cookie Company is a food and gifting company based in Hawaii.Since its establishment in 1998, the company has been well-known for its signature shortbread cookies and the company has now opened 18 stores and entered the international market, bringing the cookies to other countries such as Japan and Korea. STAY GDPR COMPLIANT WITH THE NEW SINGLE SIGN-ON The road to GDPR compliance can be a long and complex one, but AudienceProject - the company behind UserReport - is here to help you and your organization prepare for the journey and at the same time improve your ease of using our many products. That is why, today, we start rolling out our new unified Single Sign-On solution. PREMIUM | USERREPORT Cross media. Cross device. Kits were built with speed and flexibility in mind. A huge audience panel – aiding your own data – and award-winning technology, ensure that you can validate your audience across any number of media, websites and apps in real-time with reliable, certified results. FEATURES | USERREPORT Simple tools. Powerful features. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve. CONTACT | USERREPORT Get in touch with the UserReport staff below or contact us at hello@audienceproject.com and let’s have a talk about how UserReport can help you. Thomas Jepsen. Sales lead, Agencies. Contact. Christina Jensen. Sales lead, Brands. Contact. Rune Werliin. Sales lead,Publishers.
CUSTOMERS | USERREPORT Helping smart companies build better products and stronger brands. “UserReport has provided us with a great amount of data about our visitors’ socio demographics. This data has been extremely valuable to us, since it has given us very detailed information about our audience. We are now able to define our customers even better andadjust our
BLOG | USERREPORT
How to build your email marketing list with UserReport. Email marketing is very effective at nurturing leads and then converting them to customers, and it often MAKE USER INSIGHTS ACTIONABLE WITH THE NEW USERREPORT That is why we originally created UserReport: to provide a set of free user engagement tools enabling you to profile your users, understand what they think about you and your website/app and track their satisfaction. A new interface with new opportunities. Our UserReport survey widget can be installed on any website or app.KITS | USERREPORT
Kits is available for publishers with an active UserReport survey script implemented (as UserReport is the foundation for the validation of audiences in Kits) in the four major markets in the Nordics; Denmark, Sweden, Norway and Finland. All features. USER TESTING OF WEBSITES User testing may be the most complete way to evaluate your website efficacy. In this article we will focus on test scenarios and the best questions you can use to get the most insightful customer feedback.USER EXPERIENCE
User experience vs user interface (UX and UI) While UX is the internal experience of customers as they interact with any aspect of a product/service, UI is the sum of all the visual elements of a product/service. UI is all about screens, pages, icons; it of course contributes to making an experience better (or worse) but it is just apart of
INSTALLING USERREPORT SCRIPT ON YOUR WEBSITE The script is sent to you by email, but can also be found in the media section: click on “Media” on the top left corner. Then find your website or app and click on the settings wheel. In the setup section, scroll down to “Install your UserReport script”. You will have to paste the script into the template of every page on your site This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy. If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.AcceptDecline
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USER ENGAGEMENT TOOLS, THAT HELP BUILD BETTER PRODUCTS UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve.Get started Take
the tour
What is UserReport?
SIMPLE TOOLS. POWERFUL FEATURES. UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve.* Survey Widget __
* Feedback Widget __* Premium __
Survey Widget
GET TO KNOW YOUR AUDIENCE WITH THE SURVEY WIDGETLearn more
Try it live
FREE AND EASY TO USE Installing the survey is quick and simple. Create an account, add your website and put the code snippet on your website – then sit back and watch results tick in!DEMOGRAPHICS
There’s no limit to what UserReport can tell you about your users. How old they are, if they have children – if they like dogs or cats.Ask away!
NET PROMOTER SCORE
NPS tells you how much users like you and what they think you can do better. With UserReport your NPS can also be broken down ondemographics!
GOOGLE ANALYTICS INTEGRATION Google Analytics tells you what users are doing on your website. UserReport tells you who they are and what they want. Join the two for valuable user insights!Feedback Widget
COLLECT FEEDBACK AND BUILD BETTER PRODUCTSLearn more Try
it live
COLLECT IDEAS. FIX BUGS. Based on ideas that come directly from your users, you’ll be able to build a brand or product that users will love and remain loyal to. USERS HELP YOU PRIORITIZE Even if you have millions of users, UserReport makes it easy to prioritize features. Users vote on each others ideas and the most popular ones rise to the top! CUSTOMIZABLE AND LOCALIZED The Feedback Forum can be customized with your own text, colors and logo. It’s also available in more than 60 languages, which meansanyone can use it!
EASY TO GET STARTED
Installing the Feedback Forum is quick and simple. Create an account, add your website and put the code snippet on your website – that’sit.
Premium
POWERFUL FEATURES FOR PUBLISHERSLearn more
TAILORMADE FOR PUBLISHERS Explore, validate, showcase and monetize your audience. Premium gives back power to the publisher. GET THE MOST FROM YOUR DATA Data is worthless if you can’t do anything with it. Premium turns your UserReport data into gold in several ways. SHOWCASE YOUR AUDIENCE Kits validates and showcases your audience and shows you and advertisers just how good you are at reaching specific target groups.VALIDATE CAMPAIGNS
Add inventory value and build trust with advertisers, by showing them that their campaign actually reached the audience you promised.Use Cases
HOW USERREPORT HELPS IF YOU’RE A:*
*
News Platform
*
Car Brand
*
Blogger
*
Online Shop
*
Travel Platform
*
Telco
NEWS PLATFORM
#1
GET TO KNOW YOUR AUDIENCE! By knowing who your main audience is, you can increase the value of your advertisement. Both your native ads and your display ads is increasing its value when you can tell advertisers who they will be incontact with.
#2
STAY AHEAD OF CUSTOMER PREFERENCES With UserReport’s survey you can join several news publishers and gather data on the changing needs and preference of customers, enabling you to react instantly on the demands for new editorial content or services.#3
PROFESSIONALISE YOUR SALES PITCH With UserReport Kits you can setup a sassy sales kit in no time and look like a million. Showcase your blog and your audience in professional customised html pitch.#4
EXTEND YOUR AUDIENCE Not only can you use UserReport to validate your audiences, you can take it one step further and extend your audience for targeting and data sales based on your own data collection with UserReport.CAR BRAND
#1
STAY AHEAD OF CUSTOMER PREFERENCES The UserReport survey offers an easy way to quickly gather data on the changing needs and preference of your customers, enabling you to react instantly on the new demands.#2
ANSWER KEY BUSINESS QUESTIONS With UserReport you can easily answer key business questions like, “Which factors have the highest impact on consumers’ decision through the consumer journey? And ”How does online affect the research phase prior to selecting the preferred car?“#3
IDENTIFY AND EXPLORE YOUR MOST VALUABLE CUSTOMERS’ CHARACTERISTICS Not only can you identify what products different segments are interested in. You can even integrate that knowledge with the behavior data in Google Analytics or use UserReport to boost your newsletterlist.
#4
LEVERAGE CUSTOMER FEEDBACK TO IMPROVE YOUR PLATFORM With UserReport Feedback Forum you can get input about your digital platforms directly from your customers.BLOGGER
#1
GET INSPIRATION FOR NEW CONTENT Want to know which restaurants to review or which brands your readers would like you to check out? With UserReport it is as simple as asking the question, or even letting your users ask the question in theFeedback Forum
#2
KNOW YOUR AUDIENCE, MAKE MORE MONEY By knowing who your main audience is, you can increase the value of your advertisement. Both your native ads and your display ads is increasing its value when you can tell advertisers who they will be incontact with
#3
PROFESSIONALISE YOUR SALES PITCH With UserReport Kits you can setup a sassy sales kit in no time and look like a million. Showcase your blog and your audience in professional customised html pitch.#4
LEVERAGE CUSTOMER FEEDBACK TO IMPROVE YOUR PLATFORM With UserReport Feedback Forum you can get input about your digital platforms directly from your customers.ONLINE SHOP
#1
UNDERSTAND USER PREFERENCES Do you wish you could understand, what you users are actually looking for and not just, where the go? With UserReport you can go from generalised behavior to actual knowledge about your users purpose#2
IDENTIFY AND EXPLORE YOUR MOST VALUABLE CUSTOMERS’ CHARACTERISTICS With UserReport you can learn a lot more about your users. Do they have kids? Are they looking for a phone? Whatever you want to find out, UserReport is your tool to identify your most valuable customer segments and target them on Adwords or other ad networks.#3
LIFT CONVERSION RATES VIA USER INSIGHTS By understanding your different customer segment, you will also know how to communicate to each target group, to optimise your conversion rate on landing pages.#4
LEVERAGE CUSTOMER FEEDBACK TO IMPROVE YOUR PLATFORM With UserReport Feedback Forum you can get input about your digital platforms directly from your customers.TRAVEL PLATFORM
#1
STAY AHEAD OF CUSTOMER PREFERENCES Surveys offer an easy way to better understand the changing needs and preference of your customers. Through UserReport you will get instant feedback and input that help you tailor your travel-packages to the needs of your target audience.#2
ANSWER KEY BUSINESS QUESTIONS With UserReport you can easily answer key business questions like, “What do travellers prioritize when planning their holidays?”, “How do travellers respond to your promotions and incentives?” or “How does kids affect holiday decisions?”#3
IDENTIFY VALUABLE TARGET GROUPS UserReport allow you to identify the personal characteristics of your most valuable target groups and tailor web site and online / offline promotions to their needs for an even higher return on your marketinginvestment.
#4
GET CRITICAL FEEDBACK, THAT IMPROVES YOUR BUSINESS With UserReport Feedback Forum you can get input about your digital platforms directly from your customers.TELE COMPANY
#1
IDENTIFY NEW CONSUMER TRENDS Stay on top of customer’s preferences, technological trends and entertainment offerings. UserReport assist telcos in identifying new trends, content preferences and providing valuable market feedbackinstantaneously.
#2
ANSWER QUESTIONS LIKE: In a time where telco’s are introducing new business models with a high rate, UserReport gives you the ability to answers questions like: “What supplementary services would your customers want”, or “Are you looking for a new tele-provider”#3
IDENTIFY AND EXPLORE YOUR MOST VALUABLE CUSTOMERS’ CHARACTERISTICS Not only can you identify what products different segments are interested in. You can even integrate that knowledge with the behavior data in Google Analytics.#4
LEVERAGE CUSTOMER FEEDBACK TO IMPROVE YOUR PLATFORM With UserReport Feedback Forum you can get input about your digital platforms directly from your customers.Get started
Installation
QUICK AND EASY INSTALLATION ON ANY KIND OF WEBSITE SIGNUP AND ADD YOUR WEBSITE Start out by creating a free account here . First step is to add some basic information about the website, which you want to installUserReport on.
INSERT THE CODE SNIPPET For each of your websites, you get a small piece of code, which should be inserted in your website. Don’t worry, it’s easy – and you only need to do it once. ACTIVATE THE TOOLS YOU NEED Once installed, you can start creating your survey or setting up your Feedback Forum without having to make changes to the code on yourwebsite.
You're in good company HELPING SMART COMPANIES BUILD BETTER PRODUCTS AND STRONGER BRANDS > “UserReport gives us > insights into the visitors’ > digital brand experience > and how well the > website meets the users’ > demands for quality.”>
> Stefan Asmussen Toyota > “With UserReport, we > are now able to define > our customers even > better and adjust > our website and > campaign activities.”>
> Malthe Cederborg SaxoOur customers
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Part of something bigger UserReport is part of a powerful product suite from AudienceProject – a company devoted to helping publishers, brands, agencies and e-commerce navigate and succeed in an overly complex media industry, by providing simple and flexible products and services.Learn more
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