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Text
WORKSSECURITY TIPS
If you can’t telephone us, you can write to us at Direct Express ® , Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. If you are a California resident you will not be liable for the $500 amount described above in any event.DIRECT EXPRESS
Check your transaction summary and card balance. It's free and secure to access your card account online. You must have a Direct Express ® card to Create a New User ID.: Create New UserDIRECT EXPRESS®
To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday. Card Enrollment Center 1-800-333-1795.DIRECT EXPRESS®
Make Purchases and Get Cash Back at Stores. Present your card when paying for an item. The cashier will ask for your signature or for you to enter your PIN. Use your card at the checkout and follow the prompts on the screen. There is no fee to get cash back with purchase at participating merchants.DIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) KELLEY. User ID. WALKER.DIRECT EXPRESS®
The Direct Express ® card is a prepaid debit card offered to federal benefit recipients who receive their benefits electronically. The debit card offers the convenience and security of using electronic transactions to spend and access your money rather than using cash forpurchases.
DIRECT EXPRESS®
Locate the Nearest ATM. Direct Express ® cardholders can get cash from ATMs worldwide wherever the MasterCard ® acceptance mark is displayed. Some ATM owners apply a surcharge fee to use their ATMs. This fee is in addition to any other fees applied.DIRECT EXPRESS®
Update your virus protection software regularly. Use Spyware detection and elimination programs. Use a firewall, especially if you have a high-speed, or "always on," connection to the Internet, such as DSL or cable modem. Check to make sure that your virus definitions and anti-Spyware are up-to-date. Perform frequent scans on your computerto
DIRECT EXPRESS
Enter the information below in order for us to send you an email with your user id. The email will be sent to your email address on file. Card Number*. For security, type the code as shown (case insensitive) Type the code shown above*. Submit.DIRECT EXPRESS
For security, type the code as shown (case insensitive) Type the code shown above* Submit Cancel DIRECT EXPRESS®DIRECT EXPRESSFAQSCONTACTATM LOCATORHOW ITWORKSSECURITY TIPS
If you can’t telephone us, you can write to us at Direct Express ® , Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. If you are a California resident you will not be liable for the $500 amount described above in any event.DIRECT EXPRESS
Check your transaction summary and card balance. It's free and secure to access your card account online. You must have a Direct Express ® card to Create a New User ID.: Create New UserDIRECT EXPRESS®
To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday. Card Enrollment Center 1-800-333-1795.DIRECT EXPRESS®
Make Purchases and Get Cash Back at Stores. Present your card when paying for an item. The cashier will ask for your signature or for you to enter your PIN. Use your card at the checkout and follow the prompts on the screen. There is no fee to get cash back with purchase at participating merchants.DIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) KELLEY. User ID. WALKER.DIRECT EXPRESS®
The Direct Express ® card is a prepaid debit card offered to federal benefit recipients who receive their benefits electronically. The debit card offers the convenience and security of using electronic transactions to spend and access your money rather than using cash forpurchases.
DIRECT EXPRESS®
Locate the Nearest ATM. Direct Express ® cardholders can get cash from ATMs worldwide wherever the MasterCard ® acceptance mark is displayed. Some ATM owners apply a surcharge fee to use their ATMs. This fee is in addition to any other fees applied.DIRECT EXPRESS®
Update your virus protection software regularly. Use Spyware detection and elimination programs. Use a firewall, especially if you have a high-speed, or "always on," connection to the Internet, such as DSL or cable modem. Check to make sure that your virus definitions and anti-Spyware are up-to-date. Perform frequent scans on your computerto
DIRECT EXPRESS
Enter the information below in order for us to send you an email with your user id. The email will be sent to your email address on file. Card Number*. For security, type the code as shown (case insensitive) Type the code shown above*. Submit.DIRECT EXPRESS
For security, type the code as shown (case insensitive) Type the code shown above* Submit CancelDIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) EAGLE. User ID. AMGROUP0. ECONOMIC IMPACT PAYMENTS r Direct Express® Economic Impact Payment Information Updated April 6, 2021 Economic Impact Payments — Direct Express® Cards Your benefit payments will continue to be on time. The IRS Economic Impact Payment Information Center is the best resource for the latestinformation
ECONOMIC IMPACT PAYMENTS ON DIRECT EXPRESS® CARDS Economic Impact Payments on Direct Express® Cards Frequently Asked Questions (FAQs) Direct Express® Economic Impact Payment InformationUpdated May 1, 2020
DIRECT EXPRESS
Card Number* Create User ID* Security Code* Create Password* SSN* (No Dashes) Confirm Password* Zip Code* Language*DIRECT EXPRESS HELP
Phone Number? Enter your phone number without dashes. Do not enter '0' or '1' before the number. Enter the area code first, then the exchangeand the number.
DIRECT EXPRESS HELP
To log into your account you must begin by entering your User ID which you selected when you first signed up. If you do not have a User ID click the "Create New User" button to select a User ID. You will be taken to a sign up page that will lead you though the process of setting up your User ID and Password.DIRECT EXPRESS HELP
Password ? Your password is your secret code that, when entered with your User ID, will give you access to your card information. Your password should be somethingDIRECT EXPRESS HELP
You will select one of the images in this group that will show up each time you log onto our site. You should choose a name for the image that will help you recognize this site is your card site. The presence of this image and the image name you select will let you know that you are on the Direct Express ® Website and accessing your accountDIRECT EXPRESS HELP
Zip Code? If you have used an international address for enrollment, please enter "00000" for Zip code.DIRECT EXPRESS HELP
Available Balance? The Available Balance is the amount on the card account available to spend. Transaction amounts that have been authorized but not yet settled are already taken out of the balance. DIRECT EXPRESS®DIRECT EXPRESSFAQSCONTACTATM LOCATORHOW ITWORKSSECURITY TIPS
If you can’t telephone us, you can write to us at Direct Express ® , Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. If you are a California resident you will not be liable for the $500 amount described above in any event.DIRECT EXPRESS
Check your transaction summary and card balance. It's free and secure to access your card account online. You must have a Direct Express ® card to Create a New User ID.: Create New UserDIRECT EXPRESS®
To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday. Card Enrollment Center 1-800-333-1795.DIRECT EXPRESS®
Make Purchases and Get Cash Back at Stores. Present your card when paying for an item. The cashier will ask for your signature or for you to enter your PIN. Use your card at the checkout and follow the prompts on the screen. There is no fee to get cash back with purchase at participating merchants.DIRECT EXPRESS®
The Direct Express ® card is a prepaid debit card offered to federal benefit recipients who receive their benefits electronically. The debit card offers the convenience and security of using electronic transactions to spend and access your money rather than using cash forpurchases.
DIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) KELLEY. User ID. WALKER.DIRECT EXPRESS®
Locate the Nearest ATM. Direct Express ® cardholders can get cash from ATMs worldwide wherever the MasterCard ® acceptance mark is displayed. Some ATM owners apply a surcharge fee to use their ATMs. This fee is in addition to any other fees applied. ECONOMIC IMPACT PAYMENTS r Direct Express® Economic Impact Payment Information Updated April 6, 2021 Economic Impact Payments — Direct Express® Cards Your benefit payments will continue to be on time. The IRS Economic Impact Payment Information Center is the best resource for the latestinformation
ECONOMIC IMPACT PAYMENTS ON DIRECT EXPRESS® CARDS Economic Impact Payments on Direct Express® Cards Frequently Asked Questions (FAQs) Direct Express® Economic Impact Payment Information Updated April 24, 2020DIRECT EXPRESS
For security, type the code as shown (case insensitive) Type the code shown above* Submit Cancel DIRECT EXPRESS®DIRECT EXPRESSFAQSCONTACTATM LOCATORHOW ITWORKSSECURITY TIPS
If you can’t telephone us, you can write to us at Direct Express ® , Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. If you are a California resident you will not be liable for the $500 amount described above in any event.DIRECT EXPRESS
Check your transaction summary and card balance. It's free and secure to access your card account online. You must have a Direct Express ® card to Create a New User ID.: Create New UserDIRECT EXPRESS®
To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday. Card Enrollment Center 1-800-333-1795.DIRECT EXPRESS®
Make Purchases and Get Cash Back at Stores. Present your card when paying for an item. The cashier will ask for your signature or for you to enter your PIN. Use your card at the checkout and follow the prompts on the screen. There is no fee to get cash back with purchase at participating merchants.DIRECT EXPRESS®
The Direct Express ® card is a prepaid debit card offered to federal benefit recipients who receive their benefits electronically. The debit card offers the convenience and security of using electronic transactions to spend and access your money rather than using cash forpurchases.
DIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) KELLEY. User ID. WALKER.DIRECT EXPRESS®
Locate the Nearest ATM. Direct Express ® cardholders can get cash from ATMs worldwide wherever the MasterCard ® acceptance mark is displayed. Some ATM owners apply a surcharge fee to use their ATMs. This fee is in addition to any other fees applied. ECONOMIC IMPACT PAYMENTS r Direct Express® Economic Impact Payment Information Updated April 6, 2021 Economic Impact Payments — Direct Express® Cards Your benefit payments will continue to be on time. The IRS Economic Impact Payment Information Center is the best resource for the latestinformation
ECONOMIC IMPACT PAYMENTS ON DIRECT EXPRESS® CARDS Economic Impact Payments on Direct Express® Cards Frequently Asked Questions (FAQs) Direct Express® Economic Impact Payment Information Updated April 24, 2020DIRECT EXPRESS
For security, type the code as shown (case insensitive) Type the code shown above* Submit CancelDIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) EAGLE. User ID. AMGROUP0. ECONOMIC IMPACT PAYMENTS r Direct Express® Economic Impact Payment Information Updated April 6, 2021 Economic Impact Payments — Direct Express® Cards Your benefit payments will continue to be on time. The IRS Economic Impact Payment Information Center is the best resource for the latestinformation
ECONOMIC IMPACT PAYMENTS ON DIRECT EXPRESS® CARDS Economic Impact Payments on Direct Express® Cards Frequently Asked Questions (FAQs) Direct Express® Economic Impact Payment Information Updated April 24, 2020DIRECT EXPRESS
Card Number* Create User ID* Security Code* Create Password* SSN* (No Dashes) Confirm Password* Zip Code* Language*DIRECT EXPRESS HELP
Phone Number? Enter your phone number without dashes. Do not enter '0' or '1' before the number. Enter the area code first, then the exchangeand the number.
DIRECT EXPRESS®TRANSLATE THIS PAGE La tarjeta de débito Direct Express ® MasterCard ® es una manera más segura y más conveniente de recibir beneficios federales. La mayoría de los titulares de tarjetas recibirán sus pagos en las próximas semanas. Lea nuestras preguntas frecuentes. Actualización de COVID-19: Sus pagos de beneficios continuarán a tiempo.DIRECT EXPRESS HELP
To log into your account you must begin by entering your User ID which you selected when you first signed up. If you do not have a User ID click the "Create New User" button to select a User ID. You will be taken to a sign up page that will lead you though the process of setting up your User ID and Password.DIRECT EXPRESS HELP
Password ? Your password is your secret code that, when entered with your User ID, will give you access to your card information. Your password should be somethingDIRECT EXPRESS HELP
Zip Code? If you have used an international address for enrollment, please enter "00000" for Zip code.DIRECT EXPRESS HELP
Direct Express Help. Email? You must enter your email address. Your email address allows us to communicate with you about issues related to your card and for services such as "Low Balance Alert" and "Deposit Alert". Your email address will be used only by Comerica and notshared or
DIRECT EXPRESS®DIRECT EXPRESSFAQSCONTACTATM LOCATORHOW ITWORKSSECURITY TIPS
If you can’t telephone us, you can write to us at Direct Express ® , Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. If you are a California resident you will not be liable for the $500 amount described above in any event.DIRECT EXPRESS
Check your transaction summary and card balance. It's free and secure to access your card account online. You must have a Direct Express ® card to Create a New User ID.: Create New UserDIRECT EXPRESS®
To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday. Card Enrollment Center 1-800-333-1795.DIRECT EXPRESS®
Make Purchases and Get Cash Back at Stores. Present your card when paying for an item. The cashier will ask for your signature or for you to enter your PIN. Use your card at the checkout and follow the prompts on the screen. There is no fee to get cash back with purchase at participating merchants.DIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) KELLEY. User ID. WALKER.DIRECT EXPRESS®
The Direct Express ® card is a prepaid debit card offered to federal benefit recipients who receive their benefits electronically. The debit card offers the convenience and security of using electronic transactions to spend and access your money rather than using cash forpurchases.
DIRECT EXPRESS®DIRECT EXPRESSFAQSCONTACTATM LOCATORHOW ITWORKSSECURITY TIPS
If you can’t telephone us, you can write to us at Direct Express ® , Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. If you are a California resident you will not be liable for the $500 amount described above in any event.DIRECT EXPRESS
Check your transaction summary and card balance. It's free and secure to access your card account online. You must have a Direct Express ® card to Create a New User ID.: Create New UserDIRECT EXPRESS®
To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday. Card Enrollment Center 1-800-333-1795.DIRECT EXPRESS®
Make Purchases and Get Cash Back at Stores. Present your card when paying for an item. The cashier will ask for your signature or for you to enter your PIN. Use your card at the checkout and follow the prompts on the screen. There is no fee to get cash back with purchase at participating merchants.DIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) KELLEY. User ID. WALKER.DIRECT EXPRESS®
The Direct Express ® card is a prepaid debit card offered to federal benefit recipients who receive their benefits electronically. The debit card offers the convenience and security of using electronic transactions to spend and access your money rather than using cash forpurchases.
DIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) EAGLE. User ID. AMGROUP0. ECONOMIC IMPACT PAYMENTS r Direct Express® Economic Impact Payment Information Updated April 6, 2021 Economic Impact Payments — Direct Express® Cards Your benefit payments will continue to be on time. The IRS Economic Impact Payment Information Center is the best resource for the latestinformation
ECONOMIC IMPACT PAYMENTS ON DIRECT EXPRESS® CARDS Economic Impact Payments on Direct Express® Cards Frequently Asked Questions (FAQs) Direct Express® Economic Impact Payment InformationUpdated May 1, 2020
DIRECT EXPRESS
Card Number* Create User ID* Security Code* Create Password* SSN* (No Dashes) Confirm Password* Zip Code* Language*DIRECT EXPRESS HELP
Phone Number? Enter your phone number without dashes. Do not enter '0' or '1' before the number. Enter the area code first, then the exchangeand the number.
DIRECT EXPRESS®TRANSLATE THIS PAGE La tarjeta de débito Direct Express ® MasterCard ® es una manera más segura y más conveniente de recibir beneficios federales. La mayoría de los titulares de tarjetas recibirán sus pagos en las próximas semanas. Lea nuestras preguntas frecuentes. Actualización de COVID-19: Sus pagos de beneficios continuarán a tiempo.DIRECT EXPRESS HELP
Zip Code? If you have used an international address for enrollment, please enter "00000" for Zip code.DIRECT EXPRESS HELP
Password ? Your password is your secret code that, when entered with your User ID, will give you access to your card information. Your password should be somethingDIRECT EXPRESS HELP
You will select one of the images in this group that will show up each time you log onto our site. You should choose a name for the image that will help you recognize this site is your card site. The presence of this image and the image name you select will let you know that you are on the Direct Express ® Website and accessing your accountDIRECT EXPRESS®
Ubique el cajero automático más cercano. Los titulares de tarjetas Direct Express ® pueden obtener efectivo en los cajeros automáticos de todo el mundo dondequiera que se muestre la marca de aceptación de MasterCard ®.Algunos propietarios de cajeros automáticos aplican un recargo para usar sus cajeros automáticos. DIRECT EXPRESS®DIRECT EXPRESSFAQSCONTACTATM LOCATORHOW ITWORKSSECURITY TIPS
If you can’t telephone us, you can write to us at Direct Express ® , Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. If you are a California resident you will not be liable for the $500 amount described above in any event.DIRECT EXPRESS
Check your transaction summary and card balance. It's free and secure to access your card account online. You must have a Direct Express ® card to Create a New User ID.: Create New UserDIRECT EXPRESS®
To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday. Card Enrollment Center 1-800-333-1795.DIRECT EXPRESS®
Make Purchases and Get Cash Back at Stores. Present your card when paying for an item. The cashier will ask for your signature or for you to enter your PIN. Use your card at the checkout and follow the prompts on the screen. There is no fee to get cash back with purchase at participating merchants.DIRECT EXPRESS®
The Direct Express ® card is a prepaid debit card offered to federal benefit recipients who receive their benefits electronically. The debit card offers the convenience and security of using electronic transactions to spend and access your money rather than using cash forpurchases.
DIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) KELLEY. User ID. WALKER.DIRECT EXPRESS®
Locate the Nearest ATM. Direct Express ® cardholders can get cash from ATMs worldwide wherever the MasterCard ® acceptance mark is displayed. Some ATM owners apply a surcharge fee to use their ATMs. This fee is in addition to any other fees applied. ECONOMIC IMPACT PAYMENTS r Direct Express® Economic Impact Payment Information Updated April 6, 2021 Economic Impact Payments — Direct Express® Cards Your benefit payments will continue to be on time. The IRS Economic Impact Payment Information Center is the best resource for the latestinformation
ECONOMIC IMPACT PAYMENTS ON DIRECT EXPRESS® CARDS Economic Impact Payments on Direct Express® Cards Frequently Asked Questions (FAQs) Direct Express® Economic Impact Payment Information Updated April 24, 2020DIRECT EXPRESS
For security, type the code as shown (case insensitive) Type the code shown above* Submit Cancel DIRECT EXPRESS®DIRECT EXPRESSFAQSCONTACTATM LOCATORHOW ITWORKSSECURITY TIPS
If you can’t telephone us, you can write to us at Direct Express ® , Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. If you are a California resident you will not be liable for the $500 amount described above in any event.DIRECT EXPRESS
Check your transaction summary and card balance. It's free and secure to access your card account online. You must have a Direct Express ® card to Create a New User ID.: Create New UserDIRECT EXPRESS®
To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday. Card Enrollment Center 1-800-333-1795.DIRECT EXPRESS®
Make Purchases and Get Cash Back at Stores. Present your card when paying for an item. The cashier will ask for your signature or for you to enter your PIN. Use your card at the checkout and follow the prompts on the screen. There is no fee to get cash back with purchase at participating merchants.DIRECT EXPRESS®
The Direct Express ® card is a prepaid debit card offered to federal benefit recipients who receive their benefits electronically. The debit card offers the convenience and security of using electronic transactions to spend and access your money rather than using cash forpurchases.
DIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) KELLEY. User ID. WALKER.DIRECT EXPRESS®
Locate the Nearest ATM. Direct Express ® cardholders can get cash from ATMs worldwide wherever the MasterCard ® acceptance mark is displayed. Some ATM owners apply a surcharge fee to use their ATMs. This fee is in addition to any other fees applied. ECONOMIC IMPACT PAYMENTS r Direct Express® Economic Impact Payment Information Updated April 6, 2021 Economic Impact Payments — Direct Express® Cards Your benefit payments will continue to be on time. The IRS Economic Impact Payment Information Center is the best resource for the latestinformation
ECONOMIC IMPACT PAYMENTS ON DIRECT EXPRESS® CARDS Economic Impact Payments on Direct Express® Cards Frequently Asked Questions (FAQs) Direct Express® Economic Impact Payment Information Updated April 24, 2020DIRECT EXPRESS
For security, type the code as shown (case insensitive) Type the code shown above* Submit CancelDIRECT EXPRESS
Customer Service: 1-888-741-1115. Hearing impaired: 1-866-569-0447. International: 1-765-778-6290 (Collect) EAGLE. User ID. AMGROUP0. ECONOMIC IMPACT PAYMENTS r Direct Express® Economic Impact Payment Information Updated April 6, 2021 Economic Impact Payments — Direct Express® Cards Your benefit payments will continue to be on time. The IRS Economic Impact Payment Information Center is the best resource for the latestinformation
ECONOMIC IMPACT PAYMENTS ON DIRECT EXPRESS® CARDS Economic Impact Payments on Direct Express® Cards Frequently Asked Questions (FAQs) Direct Express® Economic Impact Payment Information Updated April 24, 2020DIRECT EXPRESS
Card Number* Create User ID* Security Code* Create Password* SSN* (No Dashes) Confirm Password* Zip Code* Language*DIRECT EXPRESS HELP
Phone Number? Enter your phone number without dashes. Do not enter '0' or '1' before the number. Enter the area code first, then the exchangeand the number.
DIRECT EXPRESS®TRANSLATE THIS PAGE La tarjeta de débito Direct Express ® MasterCard ® es una manera más segura y más conveniente de recibir beneficios federales. La mayoría de los titulares de tarjetas recibirán sus pagos en las próximas semanas. Lea nuestras preguntas frecuentes. Actualización de COVID-19: Sus pagos de beneficios continuarán a tiempo.DIRECT EXPRESS HELP
To log into your account you must begin by entering your User ID which you selected when you first signed up. If you do not have a User ID click the "Create New User" button to select a User ID. You will be taken to a sign up page that will lead you though the process of setting up your User ID and Password.DIRECT EXPRESS HELP
Password ? Your password is your secret code that, when entered with your User ID, will give you access to your card information. Your password should be somethingDIRECT EXPRESS HELP
Zip Code? If you have used an international address for enrollment, please enter "00000" for Zip code.DIRECT EXPRESS HELP
Direct Express Help. Email? You must enter your email address. Your email address allows us to communicate with you about issues related to your card and for services such as "Low Balance Alert" and "Deposit Alert". Your email address will be used only by Comerica and notshared or
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THE DIRECT EXPRESS® DEBIT MASTERCARD® CARD IS A SAFER, MORE CONVENIENT WAY TO RECEIVE FEDERAL BENEFITS.Learn more
ECONOMIC IMPACT PAYMENTS (STIMULUS) Visit FAQ's. Close
COVID-19 UPDATE: Your benefit payments will continue to be on time.Learn more
.
Close login to your account PLEASE SELECT THE STARTING NUMBER OF YOUR CARD Log in to check your balance, view account activity, transfer funds, and use a variety of additional services.Select card 1
5332 48
* Terms of Use
Select card 2
5115 63
* Terms of Use
Please select a card first PROCEED TO LOGIN PROCEED TO LOGINNotice
PROTECT YOUR CARD AND PERSONAL INFORMATION Direct Express® will never contact you by phone, email or text message to ask you for your card number, password, PIN or securitycode.
If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express® customer service immediately by calling the number on the back of your card.ACCESSIBLE
Realize the potential of your Direct Express® card with 24/7 customerservice.
SAFE
No need to carry large amounts of cash and no risk of lost or stolenchecks.
CONVENIENT
Make purchases and get cash anywhere Debit MasterCard® card isaccepted.
RECOMMENDED
The U.S. Department of the Treasury requires all benefit payments be made electronically.×
TERMS OF USE FOR YOUR DIRECT EXPRESS® DEBIT MASTERCARD® CARD You have requested to receive certain federal government benefits by a Direct Express® Debit Mastercard® Card ("Card") issued by Comerica Bank ("us, we"), rather than receiving a check or direct deposit to your checking or savings account. If you do not agree to accept the Card under these Terms, do not activate your Card. Instead, dispose of it by cutting it in half, notify Customer Service at the number below, and contact the agency paying your benefits to make other arrangements for receiving future benefit payments. Keep these Terms of Use ("Terms") and the other information you received about the Card in a safe place with your other important documents but do not keep your PIN with your Card. These Terms describe your rights and our rights regarding your Card, the use of your Card, and your Card Account. BY ACCEPTING THIS CARD YOU AGREE TO THESE TERMS:*
DEFINITIONS:
AGENCY. The Federal Government Agency that pays your Benefits. ATM. Automatic Teller Machine displaying the Mastercard® logo or Mastercard® ATM Alliance Logo. BENEFITS. The Federal Government payments you receive electronicallyfrom the Agency.
BUSINESS DAY. Monday through Friday, excluding federal holidays. CARD. The Direct Express® Debit Mastercard® Card or its card number issued by Comerica Bank that is used to access funds in your Card Account. Access in some cases requires the use of your PIN. CARD ACCOUNT. The account held at Comerica Bank to which your Benefits are electronically transmitted by the Agency and which you access by the use of your Card. You are the owner of the funds in the Card Account. The funds are FDIC insured to the maximum amount permitted bylaw.
PIN. The Personal Identification Number that you select. TRANSACTION. A purchase, cash withdrawal, cash back, cash advance, merchant credit, Benefit deposit or other transaction made with yourCard.
*
GETTING STARTED:
*
A. ACTIVATING YOUR CARD & SELECTING A PIN * By accepting this Card, you agree to call Customer Service at the number below to select your PIN and activate your Card. See the enclosed Direct Express® Debit Mastercard® Card brochure formore information.
* Keep your PIN in a safe place. Do not write it on your Card or keep it near your Card.*
B. WHEN YOUR FUNDS ARE AVAILABLE * Once you have activated your Card and selected your PIN and we have received and credited funds from the Agency to the Card Account, you can begin using your Card. These funds are usually available the same Business Day we receive them. * If the Card Account is credited with an amount you are not entitled to receive, the amount may be deducted from the Card Account without prior notice to you. If the incorrect amount is from the Agency and you used those funds, the Agency can reclaim those funds. If we incur a loss as a result of either of these situations, we may recover those funds from you or your estate. (See Section XI, "Adjustments to Your Card Account") * You may not deposit funds to your Card Account. Except for credits from merchants (for returns or adjustments), only the Agency may add funds to the Card Account.*
USING YOUR CARD
*
A. GENERAL USE OF YOUR CARD * You can use your Card to pay for merchandise or services from any merchant that accepts Mastercard® debit cards. You can also use your Card at ATMs that display a Mastercard® logo. There are no Card fees for many of these Transactions. (See Section X, "Fees") * To use your Card at ATMs or to get cash back when using your Card to make purchases, you must use your PIN. For other transactions, you should select "credit" and you may be asked to sign the sales receipt. Selecting "credit" does not mean that we or the Agency are lending youmoney.
*
The amount of each Transaction will be deducted from your available Card Account balance along with any applicable fees (See Section X, "Fees") You should ensure that you have enough available funds in the Card Account to cover the Transaction and prior Transactions. You may not overdraw your Card Account. Funds that are subject to a Transaction Hold (see Paragraph B.1 of this Section III "Transaction Holds") or security freeze (see Paragraph 3 of Section V) are not available for other Transactions. * If you make a purchase through a Point of Sale ("POS") terminal, a cash refund or adjustment will not be given to you if you return the merchandise. Instead, the merchant will process a credit transaction, and we will apply the credit to your Card Account balance. * You can instruct us through our automated telephone Funds Transfer service, Mobile App, or Website to transfer funds from your card account to your personal United States bank account. If we cannot authenticate or verify your personal bank account information, we may limit your initial transfer to $200.00 or not allow the transfer to proceed. There is a fee for each transfer (See Section X, “Fees”). Transfers generally take three (3) Business Days. * Instructions to make a telephone transfer or bill payment that are received after our cutoff hour or on a non-Business Day will be considered received as of the next Business Day. Once a transfer or payment instruction has been confirmed by us, you cannot cancel theTransaction.
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B. TRANSACTION HOLDS & PREAUTHORIZED PAYMENTS * TRANSACTION HOLDS. For some Card purchases, such as car rentals and hotel accommodations, the merchant may request authorization in advance for an estimated amount. If the authorization is approved, we place a temporary hold ("Transaction Hold") on your funds for the estimated amount of the purchase so that we can ensure that sufficient funds are available when the purchase is completed. Until the Transaction finally settles or we determine that it is unlikely to be processed, the held funds will not be available for other Transactions. Once the preauthorized Transaction finally settles, we will charge your Card for the correct amount of the final transaction and will release any excess amount. If we determine that it is not likely the preauthorized Transaction will be processed, we will release the hold and those funds will be available for your use. * PRE-AUTHORIZED PAYMENTS. You may use your Card to make regular, pre-authorized payments to merchants by giving your Card Account information to the merchant. If these payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set. You have the right to cancel a pre-authorized payment from your Card Account if you call us at the Customer Service number below, or write to us at Direct Express®, Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. We must receive your request at least three (3) Business Days before the payment is scheduled to be made. (Note: If we do not receive your request at least three (3) Business Days before the scheduled payment, we may attempt, at our sole discretion, to stop the payment. However, we assume no responsibility for our failure or refusal to do so, even if we accept your stop payment request). If you call, we may require you to put your request in writing to us and to provide us with a copy of your notice to the payee, revoking the payee’s authority to originate debits to your Card Account, within 14 days after you call. If we do not receive the written confirmation within 14 days, we may honor subsequent debits to your Card Account. For individual payments, your request should specify the exact amount (dollars and cents) of the transfer you want to stop, the date of the transfer, and the identity of the payee. Unless you tell us that all future transfers to a specific recipient are to be stopped, we may treat your stop payment order as a request concerning the one transfer only. If you order us to stop one of these payments at least three (3) Business Days before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.*
TRANSACTIONS WE MAY REFUSE TO PROCESS A Transaction may not be processed if: (a) the amount of the Transaction exceeds your available balance, (b) the Card has been reported lost or stolen, (c) we are uncertain whether you have authorized the Transaction, or (d) there is a dispute involving your available balance. If you believe you were entitled to receive Benefits in an amount different than what was credited to your Card Account, you should contact the Agency.*
PROBLEMS USING YOUR CARD * If you experience a problem using your Card at the self-service pump of a gas station, you may have to go inside to pay. * If you have problems using your Card and you believe you have sufficient available funds for the Transaction, call us at the Customer Service number below. * If we notice Transactions that are unusual or suspicious, we may place a temporary security "freeze" on your Card while we attempt tocontact you.
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RECORD OF YOUR TRANSACTIONS, CARD ACCOUNT BALANCE & KNOW YOUR BALANCE You should check your Card Account balance and Transaction history on a regular basis. The information is available to you free of charge through our Customer Service number and at our web site, www.usdirectexpress.com . For a fee, you can also receive written statements each month. * Keep track of your Transactions, including Transaction Holds, so that you know your Card Account balance. * When you withdraw cash or make a purchase, you can get a receipt for the Transaction. In some cases, the receipt will indicate your Card Account balance. You also can get information about your Card Account balance and a record of your Transactions by calling the Customer Service number below or by visiting www.usdirectexpress.com.
* From the website, you can select and print transaction history for up to 12 months for tracking the transactions posted to your Card account. The amount of your available funds is also available on the receipt you get when you make a withdrawal or balance inquiry at certain ATMs. You also have the right to obtain at least 24 months of written history of Card Account transactions by calling us at the number on the back of your card or writing us at Account Services, P.O. Box 540190, Omaha, NE 68154-0190. You will not be charged a fee for this information, unless you request it more than once a month.*
CARD AND PIN SECURITY-REPORT LOST OR STOLEN CARD You agree not to give or otherwise make your Card or PIN available to others. If you do, you will be responsible for any Transactions they conduct, even if they exceed your authorization. For security reasons you agree not to write your PIN on your Card or keep it in the sameplace as your Card.
If you believe your Card or PIN has been lost or stolen or that someone has or may transfer or take money from your Card Account without your permission, report it by calling the Customer Service number below as soon as possible. You can also write to us at Direct Express®, Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190 or visit our web site at www.usdirectexpress.com . Calling us is the fastest way to report this loss. Once your Card or PIN is reported to us as lost, stolen or destroyed, your Card will be cancelled and you will have no liability for further Transactions involving the use of the canceledCard.
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YOUR LIABILITY FOR UNAUTHORIZED TRANSACTIONS*
Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. Telephoning us at the Customer Service number is the best way of keeping your possible losses down. You could lose all the money in your Card Account. If you tell us within two Business Days, you can lose no more than $50 if someone used your Card or PIN without your permission. If you do NOT tell us within two (2) Business Days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500. If you can’t telephone us, you can write to us at Direct Express®, Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. If you are a California resident you will not be liable for the $500 amount described above in any event. If you are a New York resident, your liability for the unauthorized use of the Card will not exceed$50.
Also, if the written Transaction history or other Card Transaction information provided to you shows transfers that you did not make, tell us at once. If you do not tell us within 120 days after the transfer allegedly in error was credited or debited to your Card Account, you may not get back any money you lost after the 120 days, if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip, a hospital stay, or the illness of a family member) kept you from notifying us, we will extend the time periods. * Once your Card or PIN is reported lost, stolen or destroyed, the Card will be cancelled and you will have no liability for further Transactions conducted with the Card.*
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR CARD TRANSACTIONS * Call the Customer Service number below or write to us at the address described below as soon as you can if you think an error has occurred in your Card Account. We must hear from you within 120 days after the transfer allegedly in error was credited or debited to your Card Account. You will need to tell us: * Your name and Card number. * Why you believe there is an error, and the dollar amount involved. * The approximate date when the error took place. Please provide us with your street address, email address and telephone, as well, so that we can communicate with you. * If the error cannot be resolved over the phone, you must provide us written notice of the error within 10 Business Days at Direct Express®, Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190. * We will determine whether an error occurred with 10 Business Days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Card Account within 10 Business Days (20 Business Days for new Card Accounts opened less than 30 days) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Card Account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaintor question.
* We will tell you the results of our investigation within three Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents we used in our investigation to makeour determination.
* If you need more information about the error resolution procedures, call us at the Customer Service number below.*
FEES
We will charge you and you agree to pay the fees and charges described on the List of All Fees included with your Card. See the brochure accompanying your Card for ways to avoid fees. If you believe a fee was charged when it should not have been, call Customer Service at thenumber below.
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ADJUSTMENTS TO YOUR CARD ACCOUNT There are occasions when adjustments will be made to your Card Account balance to: reflect a merchant adjustment; resolve a dispute regarding a Transaction posted to your Card; correct deposits or Transactions posted in error; or because the Agency required the return of the Benefits received after you died or were declared incompetent ("Reclamation"). These adjustments could cause your Card Account to have a negative balance. If you do not have su൶cient funds in your account to cover a Transaction or fee, the amount owed may be deducted from future credits to your Card Account and/or we may seek reimbursement from you, your estate or beneficiaries. Remember, you always have the right to dispute adjustments posted toyour Card Account.
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OUR LIABILITY TO YOU If we do not complete an electronic fund transfer (Transaction) to or from your Card Account on time or in the correct amount according to these Terms, we will be liable for your losses or damages. There are some exceptions, however. We will not be liable, for instance, if: * Through no fault of ours, you do not have enough available funds in your Card Account to complete the Transaction; * We believe you may not have authorized the Transaction; * Circumstances beyond our control (such as fire, flood, water damage, power failure, strike, labor dispute, computer breakdown, telephone line disruption, or natural disaster) prevents or delays the transfer, despite reasonable precautions taken by us; * The debit card system being used, including but not limited to the ATM or POS terminal was not working properly and you knew about the problem when you started the Transaction; * The Agency did not transmit Benefits for us to credit to your CardAccount;
* Funds in your Card Account were held as a result of legal process, a Transaction hold or security freeze described in these Terms; or * The Transaction could not be completed because your Card wasdamaged.
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SUSPENDING OR CANCELING YOUR CARD. * We may temporarily suspend or permanently terminate your use of the Card, including electronic access to your Card Account: * immediately if: you breach any of the provisions of these Terms; we are notified to do so by the Agency; we believe that there has been or may be unauthorized use of your funds, Card or PIN; there are conflicting claims to your funds; you have made more than one claim of unauthorized Transactions; we believe your Card is being used for any unlawful purpose; or we believe you are named as a specially designated national by the Office of Foreign Asset Control or presidential order; or * within 30 days after giving you notice of our intent to suspend or terminate your Card. * You may cancel your Card by giving us prior written notice or telephoning us at the Customer Service number below. * Termination of your Card does not relieve you of your responsibility to reimburse us for any amounts owed to us under these Terms even if you cancel the Card. * You should notify the Agency when your Card is permanently canceled to make other arrangements for receiving your Benefits.*
LEGAL & GENERAL TERMS * GOVERNING LAW. The funds in your Card Account are deemed held in the State of Michigan. Unless a federal law or regulation applies to a specific section of these Terms or use of the Card, these Terms will be governed by and interpreted in accordance with the laws of the State of Michigan. Depending on where you live, you may have additional rights under certain state laws that apply to us and your Card. We will comply with applicable federal and state law. * LIMITATION ON TIME TO SUE. An action or proceeding by you to enforce an obligation, duty or right arising under these Terms or applicable law with respect to your Card or Card Account must be commenced within 12 months after the cause of action accrues.*
DISPUTE RESOLUTION, VENUE, AND WAIVER OF RIGHT TO JURY TRIAL/JUDICIAL REFERENCE. If you have a problem with or related to your Card or Card Account, please call Customer Service at the number below immediately. In most cases, a telephone call will quickly resolve the problem in a friendly, informal manner. If however a dispute cannot be resolved informally, you or we may file a court action in the state where you have told us you reside with a court having subject matterjurisdiction.
Unless the law provides otherwise or the claim is brought before a court in the State of California, you and we both agree to give up the right to a trial by jury to resolve each dispute, claim, demand, court action, and controversy ("claim") between you and us arising out of, or relating to your Card and/or Card Account. This includes, without limitation, claims brought by you as a class representative on behalf of others, and claims by a class representative on your behalf as aclass member.
For claims brought in a court in the State of California, you and we agree that such claims shall be resolved by a reference proceeding in accordance with the provisions of Sections 638 et. seq. of the California Code of Civil Procedure ("CCP"), or their successor sections, which both of us agree constitutes the exclusive remedy for the resolution of any dispute, including whether the dispute is subject to the reference proceeding. The referee in the reference proceeding (i) shall hear and determine all issues, including but not limited to discovery disputes, (ii) is empowered to enter equitable and legal relief, rule on any motion otherwise permissible under the CCP, and (iii) may issue a decision disposing of all claims which shall be entered by the court as a final, binding and conclusive judgment, subject to appeal. A judicial reference proceeding is a trial decided by a court-appointed referee and not by a jury. You understand that without this jury trial waiver or agreement to submit claims for resolution by a reference proceeding, you may have a right to a jury trial on such matters, but you nevertheless agree voluntarily to waive that right. You acknowledge that you have had the opportunity to discuss this provision with your legal counsel. * PRIVACY. We and our agents, acting on our behalf, collect nonpublic personal information about you (e.g., your name, address, telephone number, social security number, and date of birth) from the following sources: information we receive from you on applications/enrollments forms for the Card; and information about your Transactions with us or with others, including but not limited to the Agency. We do not release personal nonpublic financial information obtained in connection with this Card program about current or former Cardholders to anyone, except: to process and/or enforce Transactions with us and with others; to facilitate your Card enrollment and Agency payments/adjustments; to provide educational materials and other Card program features; as permitted or required by law, regulation, legal process or court order; to report to local, state and federal authorities if we believe a crime may have been committed involving a Card; or as otherwise requested by you. We restrict access to nonpublic personal information about you to our agents and employees who have a need to know that information in order to process your Card and Transactions. We maintain physical electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. * ASSIGNMENT. You may not assign your rights or obligations in connection with these Terms or your Card to others.*
LEGAL PROCESS. We may comply with any subpoena, levy or other legal process which we believe in good faith is valid. Unless the law prohibits us, we may notify you of such process by telephone, electronically or in writing. If we are not fully reimbursed for our record search, photocopying and handling costs by the party that served the process, we may charge those costs to your Card Account. We may honor legal process that is served in any manner at any of our offices, including locations other than where the funds or records sought are held, even if the law requires personal delivery at adifferent location.
Note: Certain benefit payments are protected from garnishment by federal and/ or state law, which may impose requirements and limitations on legal process. A fee of up to $50.00 may be assessed for the review and processing of estate claims including the distribution of any remaining funds to a deceased cardholder's estate. * CHANGE IN TERMS. We may add to, delete or change these Terms at any time by providing you with prior notice as required by law. * SEVERABILITY/WAIVER. If any provision of these Terms is deemed unlawful, void or unenforceable, it will be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions. We may delay enforcing our rights under this Agreement without losing them. Any waiver by you or us will not be deemed a waiver of other rights or the same rights at another time. * UNCLAIMED PROPERTY. Under certain circumstances, we are required by state law to relinquish the balance in accounts in which there has been no activity for a specified amount of time, such as deposits, withdrawals, balance inquiry or any other Customer initiated contact. The time period for relinquishment, also called escheatment, varies by state. You agree that we are not liable for any loss you may incur due to our good faith compliance with these laws. * DIRECT EXPRESS® CASH ACCESS. This feature will allow you to obtain cash from your Direct Express® card at Walmart Money Services or Walmart Customer Service with no purchase necessary. All you need is your Direct Express® card, a valid photo ID, and PIN. There are restrictions on cash limits that can be received through this option. This optional service is available in the US and Puerto Rico. No additional Walmart fees apply. Additional authorized retailers may be offered in the future. _The Direct Express® Debit Mastercard® card is issued by Comerica Bank, pursuant to a license by Mastercard International Incorporated. Mastercard® is a registered trademark of Mastercard InternationalIncorporated._
CUSTOMER SERVICE: 1-866-606-3311 LIST OF ALL FEES FOR DIRECT EXPRESS® DEBIT MASTERCARD® CARDALL FEES
AMOUNT
DETAILS
Get Started
Card purchase
$0.00
There is no fee to obtain a Card account.Monthly Usage
Monthly fee
$0.00
There is no monthly fee associated with this Card account.Spend Money
Purchase using your Personal Identification Number (PIN)$0.00
There is no fee for each purchase made using your PIN. There is no fee for signature based purchases.Get Cash
ATM withdrawal (in-network)$0.85
You are allowed one (1) ATM withdrawal each month per deposit at in-network ATMs. A fee will be assessed for each additional withdrawal. "In-network" refers to Direct Express® card surcharge-free ATM network offers surcharge-free ATM access at approximately 75,000 ATMs throughout the country including Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, Mastercard® ATM Alliance, and MoneyPass. Locations can be found at https://locations.comerica.com/, www.citizensbank.com/customer-service/branch-locator.aspx,
https://shazam.net/atms/ , www.allianceone.coop/a1atm/find,
https://apps.pnc.com/locator/#/search, www.mastercard.us/en-us/consumers/get-support/find-nearest-atm.html and www.moneypass.com/atm-locator.html. ATM withdrawal (out-of-network)$0.85
This is our fee for each Out-of-Network ATM Withdrawal. You may also be charged a fee by the ATM operator, even if you do not completea transaction.
Teller-assisted Cash Withdrawals$0.00
There is no fee for Teller-assisted Cash Withdrawals.Information
ATM Denial
$0.00
There is no ATM Denial fee associated with this account. An ATM denial occurs when a cardholder is not able to access his/her funds from the debit card account, which could occur for a variety ofreasons.
Customer Service (automated or live agent)$0.00
There is no fee for calling our automated customer service or speaking to a live agent, this includes calls for balance inquiries. ATM balance inquiry (in-network or out-of-network)$0.00
There is no fee for this service. Using your card outside the U.S. International ATM withdrawal$3.00 plus 3%
This is the fee for ATM cash withdrawal outside of the U.S. and a surcharge by the ATM owner may apply. International Transaction3%
This is the fee for purchases at merchant locations outside of theU.S.
Other
Card Replacement
$4.00
You are allowed one (1) card replacement for no fee after the receipt of your initial card per year. A fee will be assessed for each additional card replacement request. Expedited Card Delivery$13.50
If you request your card to be expedited rather than receiving it by regular mail you will be assessed the expedited card delivery feefor each time.
Direct Express® Cash Access$0.85
The fee is for this optional service per transaction.Paper Statements
$0.75
The fee is for this optional service per month. Funds Transfers to US Bank Account$1.50
The fee is for this optional service each time. Your funds are eligible for FDIC Insurance. Your funds will be held at or transferred to Comerica Bank, an FDIC-insured institution. Once here, your funds are insured up to $250,000 by the FDIC in the event Comerica Bank fails, if specific deposit insurance requirements are met and your card is registered. See fdic.gov/deposit/deposits/prepaid.htmlfor details.
No overdraft/credit feature. Contact Direct Express Customer Service by calling 1-866-606-3311, by mail at P.O. Box 540190 Omaha, NE 68154-0190 or visit www.usdirectexpress.com. For general information about prepaid accounts, visit cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visitcfpb.gov/complaint
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TERMS OF USE FOR YOUR DIRECT EXPRESS® DEBIT MASTERCARD® CARD You have requested to receive certain federal government benefits by a Direct Express® Debit Mastercard® Card ("Card") issued by Comerica Bank ("us, we"), rather than receiving a check or direct deposit to your checking or savings account. If you do not agree to accept the Card under these Terms, do not activate your Card. Instead, dispose of it by cutting it in half, notify Customer Service at the number below, and contact the agency paying your benefits to make other arrangements for receiving future benefit payments. Keep these Terms of Use ("Terms") and the other information you received about the Card in a safe place with your other important documents but do not keep your PIN with your Card. These Terms describe your rights and our rights regarding your Card, the use of your Card, and your Card Account. BY ACCEPTING THIS CARD YOU AGREE TO THESE TERMS:*
DEFINITIONS:
AGENCY. The Federal Government Agency that pays your Benefits. ATM. Automatic Teller Machine displaying the Mastercard® logo or Mastercard® ATM Alliance Logo. BENEFITS. The Federal Government payments you receive electronicallyfrom the Agency.
BUSINESS DAY. Monday through Friday, excluding federal holidays. CARD. The Direct Express® Debit Mastercard® Card or its card number issued by Comerica Bank that is used to access funds in your Card Account. Access in some cases requires the use of your PIN. CARD ACCOUNT. The account held at Comerica Bank to which your Benefits are electronically transmitted by the Agency and which you access by the use of your Card. You are the owner of the funds in the Card Account. The funds are FDIC insured to the maximum amount permitted bylaw.
PIN. The Personal Identification Number that you select. TRANSACTION. A purchase, cash withdrawal, cash back, cash advance, merchant credit, Benefit deposit or other transaction made with yourCard.
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GETTING STARTED:
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A. ACTIVATING YOUR CARD & SELECTING A PIN * By accepting this Card, you agree to call Customer Service at the number below to select your PIN and activate your Card. See the enclosed Direct Express® Debit Mastercard® Card brochure formore information.
* Keep your PIN in a safe place. Do not write it on your Card or keep it near your Card.*
B. WHEN YOUR FUNDS ARE AVAILABLE * Once you have activated your Card and selected your PIN and we have received and credited funds from the Agency to the Card Account, you can begin using your Card. These funds are usually available the same Business Day we receive them. * If the Card Account is credited with an amount you are not entitled to receive, the amount may be deducted from the Card Account without prior notice to you. If the incorrect amount is from the Agency and you used those funds, the Agency can reclaim those funds. If we incur a loss as a result of either of these situations, we may recover those funds from you or your estate. (See Section XI, "Adjustments to Your Card Account") * You may not deposit funds to your Card Account. Except for credits from merchants (for returns or adjustments), only the Agency may add funds to the Card Account.*
USING YOUR CARD
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A. GENERAL USE OF YOUR CARD * You can use your Card to pay for merchandise or services from any merchant that accepts Mastercard® debit cards. You can also use your Card at ATMs that display a Mastercard® logo. There are no Card fees for many of these Transactions. (See Section X, "Fees") * To use your Card at ATMs or to get cash back when using your Card to make purchases, you must use your PIN. For other transactions, you should select "credit" and you may be asked to sign the sales receipt. Selecting "credit" does not mean that we or the Agency are lending youmoney.
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The amount of each Transaction will be deducted from your available Card Account balance along with any applicable fees (See Section X, "Fees") You should ensure that you have enough available funds in the Card Account to cover the Transaction and prior Transactions. You may not overdraw your Card Account. Funds that are subject to a Transaction Hold (see Paragraph B.1 of this Section III "Transaction Holds") or security freeze (see Paragraph 3 of Section V) are not available for other Transactions. * If you make a purchase through a Point of Sale ("POS") terminal, a cash refund or adjustment will not be given to you if you return the merchandise. Instead, the merchant will process a credit transaction, and we will apply the credit to your Card Account balance. * You can instruct us through our automated telephone Funds Transfer service, Mobile App, or Website to transfer funds from your card account to your personal United States bank account. If we cannot authenticate or verify your personal bank account information, we may limit your initial transfer to $200.00 or not allow the transfer to proceed. There is a fee for each transfer (See Section X, “Fees”). Transfers generally take three (3) Business Days. * Instructions to make a telephone transfer or bill payment that are received after our cutoff hour or on a non-Business Day will be considered received as of the next Business Day. Once a transfer or payment instruction has been confirmed by us, you cannot cancel theTransaction.
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B. TRANSACTION HOLDS & PREAUTHORIZED PAYMENTS * TRANSACTION HOLDS. For some Card purchases, such as car rentals and hotel accommodations, the merchant may request authorization in advance for an estimated amount. If the authorization is approved, we place a temporary hold ("Transaction Hold") on your funds for the estimated amount of the purchase so that we can ensure that sufficient funds are available when the purchase is completed. Until the Transaction finally settles or we determine that it is unlikely to be processed, the held funds will not be available for other Transactions. Once the preauthorized Transaction finally settles, we will charge your Card for the correct amount of the final transaction and will release any excess amount. If we determine that it is not likely the preauthorized Transaction will be processed, we will release the hold and those funds will be available for your use. * PRE-AUTHORIZED PAYMENTS. You may use your Card to make regular, pre-authorized payments to merchants by giving your Card Account information to the merchant. If these payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set. You have the right to cancel a pre-authorized payment from your Card Account if you call us at the Customer Service number below, or write to us at Direct Express®, Payment Processing Services, PO Box 245998, San Antonio, TX 78224-5998. We must receive your request at least three (3) Business Days before the payment is scheduled to be made. You also must notify the merchant. (Note: If we do not receive your request at least three (3) Business Days before the scheduled payment, we may attempt, at our sole discretion, to stop the payment. However, we assume no responsibility for our failure or refusal to do so, even if we accept your stop payment request). If you call, we may require you to put your request in writing to us and to provide us with a copy of your notice to the payee, revoking the payee's authority to originate debits to your Card Account, within 14 days after you call. If we do not receive the written confirmation within 14 days, we may honor subsequent debits to your Card Account. For individual payments, your request should specify the exact amount (dollars and cents) of the transfer you want to stop, the date of the transfer, and the identity of the payee. Unless you tell us that all future transfers to a specific recipient are to be stopped, we may treat your stop payment order as a request concerning the one transfer only. If you order us to stop one of these payments at least three (3) Business Days before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.*
TRANSACTIONS WE MAY REFUSE TO PROCESS A Transaction may not be processed if: (a) the amount of the Transaction exceeds your available balance, (b) the Card has been reported lost or stolen, (c) we are uncertain whether you have authorized the Transaction, or (d) there is a dispute involving your available balance. If you believe you were entitled to receive Benefits in an amount different than what was credited to your Card Account, you should contact the Agency.*
PROBLEMS USING YOUR CARD * If you experience a problem using your Card at the self-service pump of a gas station, you may have to go inside to pay. * If you have problems using your Card and you believe you have sufficient available funds for the Transaction, call us at the Customer Service number below. * If we notice Transactions that are unusual or suspicious, we may place a temporary security "freeze" on your Card while we attempt tocontact you.
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RECORD OF YOUR TRANSACTIONS, CARD ACCOUNT BALANCE & KNOW YOUR BALANCE You should check your Card Account balance and Transaction history on a regular basis. The information is available to you free of charge through our Customer Service number and at our web site, www.usdirectexpress.com . For a fee, you can also receive written statements each month. * Keep track of your Transactions, including Transaction Holds, so that you know your Card Account balance. * When you withdraw cash or make a purchase, you can get a receipt for the Transaction. In some cases, the receipt will indicate your Card Account balance. You also can get information about your Card Account balance and a record of your Transactions by calling the Customer Service number below or by visiting www.usdirectexpress.com.
* From the website, you can select and print transaction history for up to 12 months for tracking the transactions posted to your Card account. The amount of your available funds is also available on the receipt you get when you make a withdrawal or balance inquiry at certain ATMs. You also have the right to obtain at least 24 months of written history of Card Account transactions by calling us at the number on the back of your card or writing us at Account Services, P.O. Box 245997, San Antonio, Texas 78224-5997. You will not be charged a fee for this information, unless you request it more thanonce a month.
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CARD AND PIN SECURITY-REPORT LOST OR STOLEN CARD You agree not to give or otherwise make your Card or PIN available to others. If you do, you will be responsible for any Transactions they conduct, even if they exceed your authorization. For security reasons you agree not to write your PIN on your Card or keep it in the sameplace as your Card.
If you believe your Card or PIN has been lost or stolen or that someone has or may transfer or take money from your Card Account without your permission, report it by calling the Customer Service number below as soon as possible. You can also write to us at Direct Express®, Payment Processing Services, PO Box 245998, San Antonio, TX 78224-5998 or visit our web site at www.usdirectexpress.com . Calling us is the fastest way to report this loss. Once your Card or PIN is reported to us as lost, stolen or destroyed, your Card will be cancelled and you will have no liability for further Transactions involving the use of the canceledCard.
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YOUR LIABILITY FOR UNAUTHORIZED TRANSACTIONS*
Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. Telephoning us at the Customer Service number is the best way of keeping your possible losses down. You could lose all the money in your Card Account. If you tell us within two Business Days, you can lose no more than $50 if someone used your Card or PIN without your permission. If you do NOT tell us within two (2) Business Days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500. If you can't telephone us, you can write to us at Direct Express®, Payment Processing Services, PO Box 245998, San Antonio, TX 78224-5998. If you are a California resident you will not be liable for the $500 amount described above in any event. If you are a New York resident, your liability for the unauthorized use of the Card will not exceed $50. Also, if the written Transaction history or other Card Transaction information provided to you shows transfers that you did not make, tell us at once. If you do not tell us within 120 days after such information is made available to you, you may not get back any money you lost after the 120 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip, a hospital stay, or the illness of a family member) kept you from notifying us, we will extend the timeperiods.
* Once your Card or PIN is reported lost, stolen or destroyed, the Card will be cancelled and you will have no liability for further Transactions conducted with the Card.*
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR CARD TRANSACTIONS * Call the Customer Service number below or write to us at the address described below as soon as you can if you think an error has occurred in your Card Account. We must hear from you within 120 days after the transfer allegedly in error was credited or debited to your Card Account. You will need to tell us: * Your name and Card number. * Why you believe there is an error, and the dollar amount involved. * The approximate date when the error took place. Please provide us with your street address, email address and telephone, as well, so that we can communicate with you. * If the error cannot be resolved over the phone, you must provide us written notice of the error within 10 Business Days at Direct Express®, Payment Processing Services, PO Box 245998, San Antonio, TX78224-5998.
* We will determine whether an error occurred with 10 Business Days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Card Account within 10 Business Days (20 business days for new card accounts opened less than 30 days) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Card Account. For errors involving point-of-sale or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. * We will tell you the results of our investigation within three Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents we used in our investigation to makeour determination.
* If you need more information about the error resolution procedures, call us at the Customer Service number below.*
FEES
We will charge you and you agree to pay the fees and charges described on the List of All Fees included with your Card. See the brochure accompanying your Card for ways to avoid fees. If you believe a fee was charged when it should not have been, call Customer Service at thenumber below.
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ADJUSTMENTS TO YOUR CARD ACCOUNT There are occasions when adjustments will be made to your Card Account balance to: reflect a merchant adjustment; resolve a dispute regarding a Transaction posted to your Card; correct deposits or Transactions posted in error; or because the Agency required the return of the Benefits received after you died or were declared incompetent ("Reclamation"). These adjustments could cause your Card Account to have a negative balance. If you do not have sufficient funds in your account to cover a Transaction or fee, the amount owed may be deducted from future credits to your Card Account and/or we may seek reimbursement from you, your estate or beneficiaries. Remember, you always have the right to dispute adjustments posted toyour Card Account.
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OUR LIABILITY TO YOU If we do not complete an electronic fund transfer (Transaction) to or from your Card Account on time or in the correct amount according to these Terms, we will be liable for your losses or damages. There are some exceptions, however. We will not be liable, for instance, if: * Through no fault of ours, you do not have enough available funds in your Card Account to complete the Transaction; * We believe you may not have authorized the Transaction; * Circumstances beyond our control (such as fire, flood, water damage, power failure, strike, labor dispute, computer breakdown, telephone line disruption, or natural disaster) prevents or delays the transfer, despite reasonable precautions taken by us; * The debit card system being used, including but not limited to the ATM or POS terminal was not working properly and you knew about the problem when you started the Transaction; * The Agency did not transmit Benefits for us to credit to your CardAccount;
* Funds in your Card Account were held as a result of legal process, a Transaction hold or security freeze described in these Terms; or * The Transaction could not be completed because your Card wasdamaged.
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SUSPENDING OR CANCELING YOUR CARD. * We may temporarily suspend or permanently terminate your use of the Card, including electronic access to your Card Account: * immediately if: you breach any of the provisions of these Terms; we are notified to do so by the Agency; we believe that there has been or may be unauthorized use of your funds, Card or PIN; there are conflicting claims to your funds; you have made more than one claim of unauthorized Transactions; we believe your Card is being used for any unlawful purpose; or we believe you are named as a specially designated national by the Office of Foreign Asset Control or presidential order; or * within 30 days after giving you notice of our intent to suspend or terminate your Card. * You may cancel your Card by giving us prior written notice or telephoning us at the Customer Service number below. * Termination of your Card does not relieve you of your responsibility to reimburse us for any amounts owed to us under these Terms even if you cancel the Card. * You should notify the Agency when your Card is permanently canceled to make other arrangements for receiving your Benefits.*
LEGAL & GENERAL TERMS * GOVERNING LAW. The funds in your Card Account are deemed held in the State of Michigan. Unless a federal law or regulation applies to a specific section of these Terms or use of the Card, these Terms will be governed by and interpreted in accordance with the laws of the State of Michigan. Depending on where you live, you may have additional rights under certain state laws that apply to us and your Card. We will comply with applicable federal and state law. * LIMITATION ON TIME TO SUE. An action or proceeding by you to enforce an obligation, duty or right arising under these Terms or applicable law with respect to your Card or Card Account must be commenced within 12 months after the cause of action accrues.*
DISPUTE RESOLUTION, VENUE, AND WAIVER OF RIGHT TO JURY TRIAL/JUDICIAL REFERENCE. If you have a problem with or related to your Card or Card Account, please call Customer Service at the number below immediately. In most cases, a telephone call will quickly resolve the problem in a friendly, informal manner. If however a dispute cannot be resolved informally, you or we may file a court action in the state where you have told us you reside with a court having subject matterjurisdiction.
Unless the law provides otherwise or the claim is brought before a court in the State of California, you and we both agree to give up the right to a trial by jury to resolve each dispute, claim, demand, court action, and controversy ("claim") between you and us arising out of, or relating to your Card and/or Card Account. This includes, without limitation, claims brought by you as a class representative on behalf of others, and claims by a class representative on your behalf as aclass member.
For claims brought in a court in the State of California, you and we agree that such claims shall be resolved by a reference proceeding in accordance with the provisions of Sections 638 et. seq. of the California Code of Civil Procedure ("CCP"), or their successor sections, which both of us agree constitutes the exclusive remedy for the resolution of any dispute, including whether the dispute is subject to the reference proceeding. The referee in the reference proceeding (i) shall hear and determine all issues, including but not limited to discovery disputes, (ii) is empowered to enter equitable and legal relief, rule on any motion otherwise permissible under the CCP, and (iii) may issue a decision disposing of all claims which shall be entered by the court as a final, binding and conclusive judgment, subject to appeal. A judicial reference proceeding is a trial decided by a court-appointed referee and not by a jury. You understand that without this jury trial waiver or agreement to submit claims for resolution by a reference proceeding, you may have a right to a jury trial on such matters, but you nevertheless agree voluntarily to waive that right. You acknowledge that you have had the opportunity to discuss this provision with your legal counsel. * PRIVACY. We and our agents, acting on our behalf, collect nonpublic personal information about you (e.g., your name, address, telephone number, social security number, and date of birth) from the following sources: information we receive from you on applications/enrollments forms for the Card; and information about your Transactions with us or with others, including but not limited to the Agency. We do not release personal nonpublic financial information obtained in connection with this Card program about current or former Cardholders to anyone, except: to process and/or enforce Transactions with us and with others; to facilitate your Card enrollment and Agency payments/adjustments; to provide educational materials and other Card program features; as permitted or required by law, regulation, legal process or court order; to report to local, state and federal authorities if we believe a crime may have been committed involving a Card; or as otherwise requested by you. We restrict access to nonpublic personal information about you to our agents and employees who have a need to know that information in order to process your Card and Transactions. We maintain physical electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. * ASSIGNMENT. You may not assign your rights or obligations in connection with these Terms or your Card to others.*
LEGAL PROCESS. We may comply with any subpoena, levy or other legal process which we believe in good faith is valid. Unless the law prohibits us, we may notify you of such process by telephone, electronically or in writing. If we are not fully reimbursed for our record search, photocopying and handling costs by the party that served the process, we may charge those costs to your Card Account. We may honor legal process that is served in any manner at any of our offices, including locations other than where the funds or records sought are held, even if the law requires personal delivery at adifferent location.
Note: Certain benefit payments are protected from garnishment by federal and / or state law, which may impose requirements and limitations on legal process. A fee of up to $50.00 may be assessed for the review and processing of estate claims including the distribution of any remaining funds to a deceased cardholder's estate * CHANGE IN TERMS. We may add to, delete or change these Terms at any time by providing you with prior notice as required by law. * SEVERABILITY/WAIVER. If any provision of these Terms is deemed unlawful, void or unenforceable, it will be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions. We may delay enforcing our rights under this Agreement without losing them. Any waiver by you or us will not be deemed a waiver of other rights or the same rights at another time. * UNCLAIMED PROPERTY. Under certain circumstances, we are required by state law to relinquish the balance in accounts in which there has been no activity for a specified amount of time, such as deposits, withdrawals, balance inquiry or any other Customer initiated contact. The time period for relinquishment, also called escheatment, varies by state. You agree that we are not liable for any loss you may incur due to our good faith compliance with these laws.*
DIRECT EXPRESS® CASH ACCESS: This feature will allow you to obtain cash from your Direct Express® card at Walmart Money Services or Walmart Customer Service with no purchase necessary. All you need is your Direct Express® card, a valid photo ID, and PIN. There are restrictions on cash limits that can be received through this option. This optional service is available in the US and Puerto Rico. No additional Walmart fees apply. Additional authorized retailers may be offered in the future. _The Direct Express® Debit Mastercard® card is issued by Comerica Bank, pursuant to a license by Mastercard International Incorporated. Mastercard® is a registered trademark of Mastercard InternationalIncorporated._
CUSTOMER SERVICE: 1-888-741-1115 LIST OF ALL FEES FOR DIRECT EXPRESS® DEBIT MASTERCARD® CARDALL FEES
AMOUNT
DETAILS
Get Started
Card purchase
$0.00
There is no fee to obtain a Card account.Monthly Usage
Monthly fee
$0.00
There is no monthly fee associated with this Card account.Spend Money
Purchase using your Personal Identification Number (PIN)$0.00
There is no fee for each purchase made using your PIN. There is no fee for signature based purchases.Get Cash
ATM withdrawal (in-network)$0.85
You are allowed one (1) ATM withdrawal each month per deposit at in-network ATMs. A fee will be assessed for each additional withdrawal. "In-network" refers to Direct Express® card surcharge-free ATM network offers surcharge-free ATM access at approximately 75,000 ATMs throughout the country including Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, Mastercard® ATM Alliance, and MoneyPass. Locations can be found at https://locations.comerica.com/, www.citizensbank.com/customer-service/branch-locator.aspx,
https://shazam.net/atms/ , www.allianceone.coop/a1atm/find,
https://apps.pnc.com/locator/#/search, www.mastercard.us/en-us/consumers/get-support/find-nearest-atm.html and www.moneypass.com/atm-locator.html. ATM withdrawal (out-of-network)$0.85
This is our fee for each Out-of-Network ATM Withdrawal. You may also be charged a fee by the ATM operator, even if you do not completea transaction.
Teller-assisted Cash Withdrawals$0.00
There is no fee for Teller-assisted Cash Withdrawals.Information
ATM Denial
$0.00
There is no ATM Denial fee associated with this account. An ATM denial occurs when a cardholder is not able to access his/her funds from the debit card account, which could occur for a variety ofreasons.
Customer Service (automated or live agent)$0.00
There is no fee for calling our automated customer service or speaking to a live agent, this includes calls for balance inquiries. ATM balance inquiry (in-network or out-of-network)$0.00
There is no fee for this service. Using your card outside the U.S. International ATM withdrawal$3.00 plus 3%
This is the fee for ATM cash withdrawal outside of the U.S. and a surcharge by the ATM owner may apply. International Transaction3%
This is the fee for purchases at merchant locations outside of theU.S.
Other
Card Replacement
$4.00
You are allowed one (1) card replacement for no fee after the receipt of your initial card per year. A fee will be assessed for each additional card replacement request. Expedited Card Delivery$13.50
If you request your card to be expedited rather than receiving it by regular mail you will be assessed the expedited card delivery feefor each time.
Direct Express® Cash Access$0.85
The fee is for this optional service per transaction.Paper Statements
$0.75
The fee is for this optional service per month. Funds Transfers to US Bank Account$1.50
The fee is for this optional service each time. Your funds are eligible for FDIC Insurance. Your funds will be held at or transferred to Comerica Bank, an FDIC-insured institution. Once here, your funds are insured up to $250,000 by the FDIC in the event Comerica Bank fails, if specific deposit insurance requirements are met and your card is registered. See fdic.gov/deposit/deposits/prepaid.htmlfor details.
No overdraft/credit feature. Contact Direct Express® Customer Service by calling 1-888-741-1115, by mail at P.O. Box 245998 San Antonio, TX 78224-5998 or visit www.usdirectexpress.com. For general information about prepaid accounts, visit cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visitcfpb.gov/complaint
YOU CAN
* Check your balance/hear transaction history. * Select or change your PIN. * Ask questions about card use. * Dispute a transaction. * Report lost or stolen cards. * Set up optional services.QUICK LINKS
* Privacy Policy
* Security Tips
* Contact Us
ATM Locator This is read only information : The Direct Express® Debit MasterCard® card is issued by Comerica Bank, pursuant to a license by MasterCard International Incorporated. MasterCard® and the MasterCard® Brand Mark are registered trade marks of MasterCard International Incorporated. Direct Express® and the Direct Express® logo are service marks of the U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission).Details
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