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USABILLA API
Pull your Usabilla data into your own environment for analysis purposes or collect feedback in a way that works for you. WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ONUSABILLA.COM
TOP UX METRICS YOU SHOULD BE USING Top UX Metrics You Should be Using. We know how important customer experience (CX) is to business success. But improving the customer experience is a huge undertaking, and like any major effort, it’s best to tackle it bit by bit. User experience (UX) is an end user’s perception while interacting with a digital interface and is anintegral
HOW TO DESIGN FOR DYSLEXIA 9 PAIN POINTS IN THE ONLINE BANKING EXPERIENCE AND HOW TO 8. Payments. Completing a payment or making a transaction can be a tedious process especially when you’re faced with long and complex forms. Although they are becoming simpler each year, there’s a lot that can be done to improve the user’s experience. MEASURE CX PERFORMANCE: LOOKING BEYOND NET PROMOTER SCORE Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer experience by 2020. Because CX offers the largest and most exciting opportunity for success & growth, many companies are creating and developing customer experience strategies.. But, how do you know if your 15 RESPONSIVE WEB DESIGN ISSUES YOU DON’T WANT TO DEAL 6 min readResponsive web design is not only about pretty layouts and fashionable templates. Your utmost goal is to provide users with a uniform user experience across all devices. Creating independent experiences for each just doesn’t pay off – they’re too resource intensive. The focus should be on creating adaptive experiences, whichscale to the
CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLE In the long term, service recovery has a positive impact on customer retention, satisfaction, brand reputation and word-of-mouth. And, while most companies place a greater focus on customer acquisition than on customer retention, we all know that acquiring a new customer is anywhere from five to twenty-five times more expensive than retaining an existing one. HOW TO "QUANTIFY" FEEDBACK AND AVOID TUNNEL VISION USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo.USABILLA API
Pull your Usabilla data into your own environment for analysis purposes or collect feedback in a way that works for you. WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ONUSABILLA.COM
TOP UX METRICS YOU SHOULD BE USING Top UX Metrics You Should be Using. We know how important customer experience (CX) is to business success. But improving the customer experience is a huge undertaking, and like any major effort, it’s best to tackle it bit by bit. User experience (UX) is an end user’s perception while interacting with a digital interface and is anintegral
HOW TO DESIGN FOR DYSLEXIA 9 PAIN POINTS IN THE ONLINE BANKING EXPERIENCE AND HOW TO 8. Payments. Completing a payment or making a transaction can be a tedious process especially when you’re faced with long and complex forms. Although they are becoming simpler each year, there’s a lot that can be done to improve the user’s experience. MEASURE CX PERFORMANCE: LOOKING BEYOND NET PROMOTER SCORE Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer experience by 2020. Because CX offers the largest and most exciting opportunity for success & growth, many companies are creating and developing customer experience strategies.. But, how do you know if your 15 RESPONSIVE WEB DESIGN ISSUES YOU DON’T WANT TO DEAL 6 min readResponsive web design is not only about pretty layouts and fashionable templates. Your utmost goal is to provide users with a uniform user experience across all devices. Creating independent experiences for each just doesn’t pay off – they’re too resource intensive. The focus should be on creating adaptive experiences, whichscale to the
CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLE In the long term, service recovery has a positive impact on customer retention, satisfaction, brand reputation and word-of-mouth. And, while most companies place a greater focus on customer acquisition than on customer retention, we all know that acquiring a new customer is anywhere from five to twenty-five times more expensive than retaining an existing one. HOW TO "QUANTIFY" FEEDBACK AND AVOID TUNNEL VISIONABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
9 PAIN POINTS IN THE ONLINE BANKING EXPERIENCE AND HOW TO 8. Payments. Completing a payment or making a transaction can be a tedious process especially when you’re faced with long and complex forms. Although they are becoming simpler each year, there’s a lot that can be done to improve the user’s experience. WHAT CUSTOMER FEEDBACK TRULY MEANS & HOW TO CAPTURE IT Customer feedback encompasses any and all observations, evaluations, compliments or criticism left by a customer. To capture it, first identify key areas in the customer journey to ask questions. There are plenty of ways to ask, from well-written questions in a survey on your website to a feedback form at your brick and mortar locations. 10 WAYS TO INCORPORATE STORYTELLING IN WEB DESIGN 11 min readStories have always been a powerful tool to entertain, educate, and to teach people moral values. Back in the days when there was no mass media, stories were passed on from person to person, from generation to generation. Later, they were written down, duplicated, and easily accessible to the masses. Now, in the 15 RESPONSIVE WEB DESIGN ISSUES YOU DON’T WANT TO DEAL 6 min readResponsive web design is not only about pretty layouts and fashionable templates. Your utmost goal is to provide users with a uniform user experience across all devices. Creating independent experiences for each just doesn’t pay off – they’re too resource intensive. The focus should be on creating adaptive experiences, whichscale to the
TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at CONNECTING ONLINE AND OFFLINE CUSTOMER JOURNEYS As today’s consumers scroll through smartphones more often than store aisles, retailers struggle to align the online and offline shopping journey. There’s no doubt these cross often, but ensuring the perfect experience across all channels is difficult. CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLE In the long term, service recovery has a positive impact on customer retention, satisfaction, brand reputation and word-of-mouth. And, while most companies place a greater focus on customer acquisition than on customer retention, we all know that acquiring a new customer is anywhere from five to twenty-five times more expensive than retaining an existing one. THE CUSTOMER-CENTRIC FRAMEWORK: ASK, ANALYZE, ACT Customer-centric companies always put customers first. In such companies, customer data is an essential asset as it could tell you the hidden expectations and aspirations of your customers. THE VAMPIRE EFFECT: SUCKING ATTENTION AWAY FROM CONTENT The Vampire Effect. I had never thought about the effectiveness of sexy images in ads before reading Martin Lindstrom’s book “Buy-ology: Truth and lies about why we buy”.An excellent read, full of riveting stories on how the brain, brands and emotions driveconsumer choice.
USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo.ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRETRANSLATE THIS PAGE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. VanjaUSABILLA FOR APPS
Live Capture: build the bridge between online and offline feedback. Collect feedback in physical locations with the option for your users to upload photos. With Usabilla Live Capture, gather a snapshot of your customers' experience in store, at events or even at the airport. The possibilities are endless. WHAT IS THE NET PROMOTER SCORE (NPS)? What is the Net Promoter Score? The Net Promoter Score, often referred to as “NPS”, provides a snapshot into what your customers feel and experience with your digital products. HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCE 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ONUSABILLA.COM
VOICE OF CUSTOMER (VOC) Parfois appelée "VoC", la solution Voice of Customer fait référence au processus de collecte d'informations concernant les besoins et les désirs de vos clients selon leurs propres mots. Ces dispositifs visent à améliorer votre compréhension de l’expérience client associée à vos services et à stimuler les efforts organisationnels 9 PAIN POINTS IN THE ONLINE BANKING EXPERIENCE AND HOW TO 8. Payments. Completing a payment or making a transaction can be a tedious process especially when you’re faced with long and complex forms. Although they are becoming simpler each year, there’s a lot that can be done to improve the user’s experience. 5 CRITICAL ASPECTS OF YOUR USER EXPERIENCE Yet, there is so much more you can do. The user experience is broader than just the design or some other details of your site. Here are essential aspects you should have in place for a good experience. . Good findability. Let’s start with a very crucial part of yourwebsite.
USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo.ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRETRANSLATE THIS PAGE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. VanjaUSABILLA FOR APPS
Live Capture: build the bridge between online and offline feedback. Collect feedback in physical locations with the option for your users to upload photos. With Usabilla Live Capture, gather a snapshot of your customers' experience in store, at events or even at the airport. The possibilities are endless. WHAT IS THE NET PROMOTER SCORE (NPS)? What is the Net Promoter Score? The Net Promoter Score, often referred to as “NPS”, provides a snapshot into what your customers feel and experience with your digital products. HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCE 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ONUSABILLA.COM
VOICE OF CUSTOMER (VOC) Parfois appelée "VoC", la solution Voice of Customer fait référence au processus de collecte d'informations concernant les besoins et les désirs de vos clients selon leurs propres mots. Ces dispositifs visent à améliorer votre compréhension de l’expérience client associée à vos services et à stimuler les efforts organisationnels 9 PAIN POINTS IN THE ONLINE BANKING EXPERIENCE AND HOW TO 8. Payments. Completing a payment or making a transaction can be a tedious process especially when you’re faced with long and complex forms. Although they are becoming simpler each year, there’s a lot that can be done to improve the user’s experience. 5 CRITICAL ASPECTS OF YOUR USER EXPERIENCE Yet, there is so much more you can do. The user experience is broader than just the design or some other details of your site. Here are essential aspects you should have in place for a good experience. . Good findability. Let’s start with a very crucial part of yourwebsite.
6 DESIGN PRINCIPLES FOR EFFECTIVE ELEARNING We looked into how this need for simplicity impacts the six eLearning design principles – which take into account wider adult learning theories as well as general best practices for eLearning design. 1. Multimedia Principle. For learning, using a combination of media typesis
WHAT CUSTOMER FEEDBACK TRULY MEANS & HOW TO CAPTURE IT Customer feedback encompasses any and all observations, evaluations, compliments or criticism left by a customer. To capture it, first identify key areas in the customer journey to ask questions. There are plenty of ways to ask, from well-written questions in a survey on your website to a feedback form at your brick and mortar locations. TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at TOP UX METRICS YOU SHOULD BE USING Top UX Metrics You Should be Using. We know how important customer experience (CX) is to business success. But improving the customer experience is a huge undertaking, and like any major effort, it’s best to tackle it bit by bit. User experience (UX) is an end user’s perception while interacting with a digital interface and is anintegral
HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCE 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with MEASURE CX PERFORMANCE: LOOKING BEYOND NET PROMOTER SCORE Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer experience by 2020. Because CX offers the largest and most exciting opportunity for success & growth, many companies are creating and developing customer experience strategies.. But, how do you know if your ACTIONABLE FEEDBACK: THE BEST QUESTIONS TO ASK YOUR USERS User feedback qualifies and explains your quantitative data – analytics tells you the what, user feedback tells you why. If you want to deliver the best user experience, increase conversions and boost customer satisfaction, you must listen to your users. After all, your users have the answers, all you have to do is start listening. CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLE The Service Recovery Paradox. The service recovery paradox is a situation where a customer thinks more highly of an organization after it has corrected an issue the customer might have encountered with their service, compared to how the customer would view the company if no service failure had happened. HOW TO DESIGN FOR DYSLEXIA According to The Yale Center for Dyslexia & Creativity, up to 20% of the world’s population could be struggling with dyslexia. Yet when it comes to creating accessible products and platforms, it is frequently overlooked. Dr. Sally Shaywitz explains, “with dyslexia,we don’t have a
THE CUSTOMER KNOWS BEST: THE IMPORTANCE OF USER TESTING The moral of the story? If you don’t first test a new or updated design on your users, you cannot predict its success. Although, in retrospect, it made for a great learning experience, here’s what you need to know in order to avoid a bittersweet design failure story ofyour own.
USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Collect user feedback and improve your websites, apps and emails with Usabilla's Voice of Customer Solutions. Want to see what Usabilla can do for you? Let us show you with our free, personalized demo and get an inside look at our advanced functionality and features.ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
WHAT CUSTOMER FEEDBACK TRULY MEANS & HOW TO CAPTURE IT Customer feedback encompasses any and all observations, evaluations, compliments or criticism left by a customer. To capture it, first identify key areas in the customer journey to ask questions. USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRE Prenez les bonnes décisions en axant votre stratégie sur la collecte de données quantitatives et qualitatives. Profitez d’une démo personnalisée et gratuite pour découvrir nos différentesfonctionnalités.
ACTIONABLE FEEDBACK: THE BEST QUESTIONS TO ASK YOUR USERSSEE MORE ON USABILLA.COMQUESTIONS TO ASK YOUR FRIENDSQUESTIONS TO ASK YOUR PARENTSQUESTIONS TO ASK YOUR PARTNERQUESTIONS TO ASK ABOUT SOMEONE HOW TO DESIGN FOR DYSLEXIA TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLECUSTOMER RECOVERY LOGCUSTOMER RECOVERY MODELCUSTOMER RECOVERY PLANCUSTOMER SERVICE RECOVERYCUSTOMER SERVICE RECOVERY MODELSERVICE RECOVERY The Service Recovery Paradox. The service recovery paradox is a situation where a customer thinks more highly of an organization after it has corrected an issue the customer might have encountered with their service, compared to how the customer would view the company if no service failure had happened. HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCEIMPORTANCE OF INTERPERSONAL RELATIONSHIPSINTERPERSONAL COMMUNICATION AND TECHNOLO…INTERPERSONAL RELATIONSHIPS CONCEPTSINTERPERSONAL RELATIONSHIPS DEFINESOCIAL AND INTERPERSONAL RELATIONSHIPS POW… 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ON USABILLA.COMSELF HOSTED VIDEO PLATFORMSELF HOSTED WEBSITESWHAT IS HOSTED SERVICEWHAT IS HOSTED SOLUTION USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Collect user feedback and improve your websites, apps and emails with Usabilla's Voice of Customer Solutions. Want to see what Usabilla can do for you? Let us show you with our free, personalized demo and get an inside look at our advanced functionality and features.ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
WHAT CUSTOMER FEEDBACK TRULY MEANS & HOW TO CAPTURE IT Customer feedback encompasses any and all observations, evaluations, compliments or criticism left by a customer. To capture it, first identify key areas in the customer journey to ask questions. USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRE Prenez les bonnes décisions en axant votre stratégie sur la collecte de données quantitatives et qualitatives. Profitez d’une démo personnalisée et gratuite pour découvrir nos différentesfonctionnalités.
ACTIONABLE FEEDBACK: THE BEST QUESTIONS TO ASK YOUR USERSSEE MORE ON USABILLA.COMQUESTIONS TO ASK YOUR FRIENDSQUESTIONS TO ASK YOUR PARENTSQUESTIONS TO ASK YOUR PARTNERQUESTIONS TO ASK ABOUT SOMEONE HOW TO DESIGN FOR DYSLEXIA TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLECUSTOMER RECOVERY LOGCUSTOMER RECOVERY MODELCUSTOMER RECOVERY PLANCUSTOMER SERVICE RECOVERYCUSTOMER SERVICE RECOVERY MODELSERVICE RECOVERY The Service Recovery Paradox. The service recovery paradox is a situation where a customer thinks more highly of an organization after it has corrected an issue the customer might have encountered with their service, compared to how the customer would view the company if no service failure had happened. HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCEIMPORTANCE OF INTERPERSONAL RELATIONSHIPSINTERPERSONAL COMMUNICATION AND TECHNOLO…INTERPERSONAL RELATIONSHIPS CONCEPTSINTERPERSONAL RELATIONSHIPS DEFINESOCIAL AND INTERPERSONAL RELATIONSHIPS POW… 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ON USABILLA.COMSELF HOSTED VIDEO PLATFORMSELF HOSTED WEBSITESWHAT IS HOSTED SERVICEWHAT IS HOSTED SOLUTIONUSABILLA API
Pull your Usabilla data into your own environment for analysis purposes or collect feedback in a way that works for you. TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEO Depending on your budget and coding skills, you may use free and commercial HTML5 video players like VideoJS or Projekktor which can incorporate your company colors as well as features like pop-up players, lightboxes, captions, subtitles, logos, playlists and social sharing. They also allow you to add interactive functions within the video which help improve the user experience and can boost HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCE 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with 6 DESIGN PRINCIPLES FOR EFFECTIVE ELEARNING 5-Minute Clinical Consult. This is a good example of an interface applying the modality principle; a complex concept (irregular heartbeat) is being explained using a graph for users looking to findmedical diagnoses.
WEB FORMS: THEIR IMPORTANCE AND HOW TO IMPROVE THEM Maneet Puri is a specialized web consultant and the Managing Director of Lexolution IT Services, a professional web design company in India that offers intuitive web design and custom web development services. Maneet also carries an infinite interest in writing articles and blogs on upcoming web technologies and trends. As a web consultant, he has been offering valuable advice and THE POWER OF VISUAL CONTEXT IN WEB DESIGN 8 min readVisuals are super important in web design. We just talked about images last week and how they can help to improve the user experience of your site. A while back we discussed how infographics can help you to inform, engage, or even entertain your website visitors. And our guest author Nikolaj explained how THE FEEDBACK LOOP: HELPING AGILE THRIVE IN A CORPORATE Last year, Christopher Lomas, Global Digital Leader at Mercer, published an article detailing the ways in which the Agile methodology can fit into the corporate setting of a big company. His 14-steps towards thriving with Agile acknowledged the realities of working within a corporate environment without compromising on the Agilephilosophy.
CX INSIGHTS ARCHIVES The internet is a beautiful place, full of beautiful experiences. The need to entertain, educate or sell to visitors, mixed USABILLA: DER STANDARD IN USER FEEDBACK UND VOICE OF Sammle User Feedback und optimiere Deine Websites, Apps und Emails und verbessere das Kundenerlebnis mit Usabilla’s Voice of CustomerLösungen.
🎉 The results are in! Forrester named Usabilla a "Strong Performer". Read the full report here . Forrester named us a "Strong Performer"! Read it here.
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------------------------- THE FORRESTER WAVE™ DIGITAL VOICE-OF-THE-CUSTOMER SPECIALISTPLATFORMS, Q2 2019
USABILLA NAMED A ‘STRONG PERFORMER’ IN DIGITAL VOICE OF THE CUSTOMER SPECIALISTS PLATFORMS With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™.View the Report
------------------------- USABILLA FOR WEBSITES BUILD A WEBSITE YOUR USERS LOVE Eliminate assumptions and get the contextual insights you need. Knowing what’s working (and more importantly, what’s not) means you can actively improve user experience and conversion. > "The screenshot function is invaluable. It makes it much easier to > reproduce and understand customers’ concerns."CORINNA BIRKHOFER
Online Sales & Analysis - LufthansaLearn more
USABILLA IN-PAGE
Collect feedback from users as they browse your contentLearn more
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NATIVE IN-APP FEEDBACK WITH NO REDIRECTS Integrate feedback seamlessly into your app so users can let you know what they think, even when they’re offline. Pinpoint what you need to improve to get those 5-star app store ratings. > "With Usabilla for Apps we have been able to identify bugs and > bottlenecks immediately. Collecting live feedback has allowed us to > improve our resolution time by 60%."PAUL VEUGEN
Founder - Human
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ENSURE YOUR EMAILS ARE SENDING THE RIGHT MESSAGE Get data that goes beyond open and click rates. Find out what users think of the content you send them and use their feedback to improveyour campaigns.
> "I would recommend Usabilla to everyone who wants a clear overview > of customer feedback on every digital touchpoint."VANJA MLACO
Direct Sales - TransaviaLearn more
CONTINUE, UNINTERRUPTED. Usabilla integrates with you, not the other way around. From Salesforce to Slack, adding Usabilla to the mix will enhance your existing toolkit, without disrupting it. 'What makes Usabilla great is that they’re evolving the product continuously. I see continuous innovation coming through the company, which other companies don’t have.'PETER CIEPIELA
Former Digital Optimization LeadPHILIPS Watch Video
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