COMPLAINTS AND APPEALS POLICY AND PROCEDURE Page 3 of 17 Complaints and Appeals Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney − A complainant i s to be provided an opportunity to formally present his or her case at no cost. − Each complainant may be accompanied and/or assisted by a support person at any relevant meeting. − The Management School Sydney will conduct the assessment of the THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range ORIENTATION PROGRAMME POLICY AND PROCEDURE Page 1 of 4 Orientation Program Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney Orientation Programme Policy and Procedure The Management School Sydney is committed to ensuring that our international students INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to RECOGNITION OF PRIOR LEARNING POLICY AND PROCEDURE Page 2 of 5 Recognition of Prior Learning Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney − Whilst students may apply for recognition at any time, they are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide COMPLAINTS AND APPEALS POLICY AND PROCEDURE Page 3 of 17 Complaints and Appeals Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney − A complainant i s to be provided an opportunity to formally present his or her case at no cost. − Each complainant may be accompanied and/or assisted by a support person at any relevant meeting. − The Management School Sydney will conduct the assessment of the THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range ORIENTATION PROGRAMME POLICY AND PROCEDURE Page 1 of 4 Orientation Program Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney Orientation Programme Policy and Procedure The Management School Sydney is committed to ensuring that our international students INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to RECOGNITION OF PRIOR LEARNING POLICY AND PROCEDURE Page 2 of 5 Recognition of Prior Learning Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney − Whilst students may apply for recognition at any time, they are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for ORIENTATION PROGRAMME POLICY AND PROCEDURE Page 1 of 4 Orientation Program Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney Orientation Programme Policy and Procedure The Management School Sydney is committed to ensuring that our international students INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

STUDENT TRANSFERS POLICY AND PROCEDURE Page 1 of 4 Student Transfers Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney Student Transfers Policy and Procedure The purpose of this procedure is to address Standard 7 of the National Code 2018. RECOGNITION OF PRIOR LEARNING POLICY AND PROCEDURE Page 2 of 5 Recognition of Prior Learning Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney − Whilst students may apply for recognition at any time, they are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide SIMPLIFIED STUDENT VISA FRAMEWORK (SSVF) STUDENT INTERVIEW Page 4 of 6 Simplified Student Visa Framework (SSVF) V1.4 April 2020 Next review: April 2021 Update by: Admin 11. Explain what would be the best method for us to contact you in order to conduct an interview, Line ID (preferred) or CHANGE / DEFER COURSE FORM CHANGE / DEFER COURSE FORM V3 January 2020 Next review: January 2021 Update by: Admin CHANGE / DEFER COURSE FORM (ALL SECTIONS OF THIS FORM

MUST BE COMPLETED)

RPL APPLICATION FORM RPL Application Form Supplied Verified RPL Pack Initial Section 5 – Assessor Endorsement I declare that there is sufficient evidence to warrant the client progressing through RPL process for the above noted THE TUITION PROTECTION SERVICE POLICY Tuition Protection Service Policy V2.3_2019 | 3 Risk Based Fee TMSS as a private provider must pay the risk-based fee as only public providers are exempt as they CHANGE OF AGENT REQUEST FORM CHANGE OF AGENT REQUEST FORM Incomplete form is not acceptable Note: Student must complete and sign the form New agent must complete and

sign the form

BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range

STUDENT HANDBOOK

Page 1 of 54 Student Handbook, v3.5 dated 30 April 2019 . Student Handbook . Document Name Student Handbook Institution Name The Management School Sydney (also known as the “RTO” or “college”) Issue Date 30 April 2019 Version Number 3. 5 Date of Next Review 30 April 2020 Frequency of Review Annually Approval Authority RTO Manager Related Documents RTO Policies and Procedures

Manual

CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

STUDENT APPLICATION FORM MSS 8 0 MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version April 2019

Updated by: Admin

THE MANAGEMENT SCHOOL SYDNEY The Management School Sydney (TMSS) Who we are: The Management School Sydney, established in 2016, is an education provider with experienced, friendly and helpful staff INTERNATIONAL STUDENT GUIDE International Student Guide 2019 FREE insiderguides.com.au 2019 A GUIDE BY LOCAL EXPERTS ydney | 2019 Sydney & New South Wales PRE-ENROLMENT INTERVIEW FORM Pre-Enrolment Student Interview Questions, V3.0 dated 17th April 2019 Pre-Enrolment Interview Form . This form must be completed for each student before the finalisation of enrolment. BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range

STUDENT HANDBOOK

Page 1 of 54 Student Handbook, v3.5 dated 30 April 2019 . Student Handbook . Document Name Student Handbook Institution Name The Management School Sydney (also known as the “RTO” or “college”) Issue Date 30 April 2019 Version Number 3. 5 Date of Next Review 30 April 2020 Frequency of Review Annually Approval Authority RTO Manager Related Documents RTO Policies and Procedures

Manual

CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

STUDENT APPLICATION FORM MSS 8 0 MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version April 2019

Updated by: Admin

THE MANAGEMENT SCHOOL SYDNEY The Management School Sydney (TMSS) Who we are: The Management School Sydney, established in 2016, is an education provider with experienced, friendly and helpful staff INTERNATIONAL STUDENT GUIDE International Student Guide 2019 FREE insiderguides.com.au 2019 A GUIDE BY LOCAL EXPERTS ydney | 2019 Sydney & New South Wales PRE-ENROLMENT INTERVIEW FORM Pre-Enrolment Student Interview Questions, V3.0 dated 17th April 2019 Pre-Enrolment Interview Form . This form must be completed for each student before the finalisation of enrolment. STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for COMPLAINTS AND APPEALS POLICY AND PROCEDURE Page 3 of 17 Complaints and Appeals Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney − A complainant i s to be provided an opportunity to formally present his or her case at no cost. − Each complainant may be accompanied and/or assisted by a support person at any relevant meeting. − The Management School Sydney will conduct the assessment of the AGENT MANAGEMENT POLICY AND PROCEDURE Page 6 of 6 Agent Management Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney If the Agent is believed to have acted with negligent, careless or incompetent behaviour or STUDENT TRANSFERS POLICY AND PROCEDURE Page 1 of 4 Student Transfers Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney Student Transfers Policy and Procedure The purpose of this procedure is to address Standard 7 of the National Code 2018. RECORDS RETENTION AND MANAGEMENT POLICY AND PROCEDURE Page 1 of 11 Records Retention and Management Policy and Procedure Version: 2.0 Next review: Mar 2020 The Management School Sydney . Records Retention and Management Policy and Procedure At The Management School Sydney, we recognise our obligation to retain

certain records

ASSESSMENT POLICY AND PROCEDURE Page 3 of 9 Assessment Policy and Procedure, V3.0 Next review: Mar 2021 The Management School Sydney All late assessments handed in after the due date will also incur the $50 reassessment fee. INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

FEE AND REFUND POLICY AND PROCEDURE Page 1 of 11 Fee and Refund Policy and Procedure Version: 2.0 Next review: 26 April 2020 The Management School Sydney . Fee and Refund Policy and Procedure In accordance with applicable legislation, The Management School Sydney is entitled to TMSS ADMINISTRATION FEES MSS EDUCATION PTY LTD (ABN 32 604 489 161) | RTO CODE 41465 | CRICOS CODE 03485E Head Office: Level 3, 84 – 86 Mary Street NSW 2010 Australia | TEL/FAX: +61 2 9119 3862 | EMAIL: CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

COMPLAINTS AND APPEALS POLICY AND PROCEDURE Page 3 of 17 Complaints and Appeals Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney − A complainant i s to be provided an opportunity to formally present his or her case at no cost. − Each complainant may be accompanied and/or assisted by a support person at any relevant meeting. − The Management School Sydney will conduct the assessment of the STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to ORIENTATION PROGRAMME POLICY AND PROCEDURE Page 1 of 4 Orientation Program Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney Orientation Programme Policy and Procedure The Management School Sydney is committed to ensuring that our international students THE MANAGEMENT SCHOOL SYDNEY The Management School Sydney (TMSS) Who we are: The Management School Sydney, established in 2016, is an education provider with experienced, friendly and helpful staff COMPLAINTS AND APPEALS POLICY AND PROCEDURE Page 3 of 17 Complaints and Appeals Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney − A complainant i s to be provided an opportunity to formally present his or her case at no cost. − Each complainant may be accompanied and/or assisted by a support person at any relevant meeting. − The Management School Sydney will conduct the assessment of the STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to ORIENTATION PROGRAMME POLICY AND PROCEDURE Page 1 of 4 Orientation Program Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney Orientation Programme Policy and Procedure The Management School Sydney is committed to ensuring that our international students THE MANAGEMENT SCHOOL SYDNEY The Management School Sydney (TMSS) Who we are: The Management School Sydney, established in 2016, is an education provider with experienced, friendly and helpful staff ORIENTATION PROGRAMME POLICY AND PROCEDURE Page 1 of 4 Orientation Program Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney Orientation Programme Policy and Procedure The Management School Sydney is committed to ensuring that our international students INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

SIMPLIFIED STUDENT VISA FRAMEWORK (SSVF) STUDENT INTERVIEW Page 4 of 6 Simplified Student Visa Framework (SSVF) V1.4 April 2020 Next review: April 2021 Update by: Admin 11. Explain what would be the best method for us to contact you in order to conduct an interview, Line ID (preferred) or STUDENT TRANSFERS POLICY AND PROCEDURE Page 1 of 4 Student Transfers Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney Student Transfers Policy and Procedure The purpose of this procedure is to address Standard 7 of the National Code 2018. RECORDS RETENTION AND MANAGEMENT POLICY AND PROCEDURE Page 1 of 11 Records Retention and Management Policy and Procedure Version: 2.0 Next review: Mar 2020 The Management School Sydney . Records Retention and Management Policy and Procedure At The Management School Sydney, we recognise our obligation to retain

certain records

RECOGNITION OF PRIOR LEARNING POLICY AND PROCEDURE Page 2 of 5 Recognition of Prior Learning Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney − Whilst students may apply for recognition at any time, they are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide COMPLAINTS AND APPEALS FORM Page 1 of 2 Complaints and Appeals Form, V4, Jan 2020 Complaints and Appeals Form Complaint: an action taken by a participant or rectification of an issue in response to their dissatisfaction/

disapproval

FEE AND REFUND POLICY AND PROCEDURE Page 1 of 9 Fee and Refund Policy and Procedure Version: 2.0 Next review: Mar 2020 The Management School Sydney . Fee and Refund Policy and Procedure In accordance with applicable legislation, The Management School Sydney is entitled to CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 5 Credit Transfer Policy and Procedure Version: 2.0 Next review: Mar 2020 The Management School Sydney . Credit Transfer Policy and Procedure The Management School Sydney provides the opportunity for students to apply to have CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

STUDENT APPLICATION FORM MSS 8 0 MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version April 2019

Updated by: Admin

CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

STUDENT APPLICATION FORM MSS 8 0 MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version April 2019

Updated by: Admin

CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for

DEAR STUDENTS,

Dear Students, At The Management School Sydney (TMSS), we are now focusing on a blended online mode of delivering education and learning in response to coronavirus (COVID-19). INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

TMSS ADMINISTRATION FEES MSS EDUCATION PTY LTD (ABN 32 604 489 161) | RTO CODE 41465 | CRICOS CODE 03485E Head Office: Level 3, 84 – 86 Mary Street NSW 2010 Australia | TEL/FAX: +61 2 9119 3862 | EMAIL: STUDENT TRANSFERS POLICY AND PROCEDURE Page 1 of 4 Student Transfers Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney Student Transfers Policy and Procedure The purpose of this procedure is to address Standard 7 of the National Code 2018. FEE AND REFUND POLICY AND PROCEDURE Page 1 of 11 Fee and Refund Policy and Procedure Version: 2.0 Next review: 26 April 2020 The Management School Sydney . Fee and Refund Policy and Procedure In accordance with applicable legislation, The Management School Sydney is entitled to AGENT MANAGEMENT POLICY AND PROCEDURE Page 6 of 6 Agent Management Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney If the Agent is believed to have acted with negligent, careless or incompetent behaviour or COMPLAINTS AND APPEALS FORM Page 1 of 2 Complaints and Appeals Form, V4, Jan 2020 Complaints and Appeals Form Complaint: an action taken by a participant or rectification of an issue in response to their dissatisfaction/

disapproval

CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

PRE-ENROLMENT INTERVIEW FORM Pre-Enrolment Student Interview Questions, V3.0 dated 17th April 2019 Pre-Enrolment Interview Form . This form must be completed for each student before the finalisation of enrolment. BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

STUDENT APPLICATION FORM MSS 8 0 MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version April 2019

Updated by: Admin

CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

STUDENT APPLICATION FORM MSS 8 0 MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version April 2019

Updated by: Admin

CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for

DEAR STUDENTS,

Dear Students, At The Management School Sydney (TMSS), we are now focusing on a blended online mode of delivering education and learning in response to coronavirus (COVID-19). INTERNATIONAL STUDENT ENROLMENT POLICY AND PROCEDURE Page 1 of 9 International Student Enrolment Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney International Student Enrolment Policy and Procedure The Management School Sydney will ensure that international students are provided

with a

TMSS ADMINISTRATION FEES MSS EDUCATION PTY LTD (ABN 32 604 489 161) | RTO CODE 41465 | CRICOS CODE 03485E Head Office: Level 3, 84 – 86 Mary Street NSW 2010 Australia | TEL/FAX: +61 2 9119 3862 | EMAIL: STUDENT TRANSFERS POLICY AND PROCEDURE Page 1 of 4 Student Transfers Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney Student Transfers Policy and Procedure The purpose of this procedure is to address Standard 7 of the National Code 2018. FEE AND REFUND POLICY AND PROCEDURE Page 1 of 11 Fee and Refund Policy and Procedure Version: 2.0 Next review: 26 April 2020 The Management School Sydney . Fee and Refund Policy and Procedure In accordance with applicable legislation, The Management School Sydney is entitled to AGENT MANAGEMENT POLICY AND PROCEDURE Page 6 of 6 Agent Management Policy and Procedure Version: 2.0 Next review: Mar 2021 The Management School Sydney If the Agent is believed to have acted with negligent, careless or incompetent behaviour or COMPLAINTS AND APPEALS FORM Page 1 of 2 Complaints and Appeals Form, V4, Jan 2020 Complaints and Appeals Form Complaint: an action taken by a participant or rectification of an issue in response to their dissatisfaction/

disapproval

CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

PRE-ENROLMENT INTERVIEW FORM Pre-Enrolment Student Interview Questions, V3.0 dated 17th April 2019 Pre-Enrolment Interview Form . This form must be completed for each student before the finalisation of enrolment. TMSS ADMINISTRATION FEES MSS EDUCATION PTY LTD (ABN 32 604 489 161) | RTO CODE 41465 | CRICOS CODE 03485E Head Office: Level 3, 84 – 86 Mary Street NSW 2010 Australia | TEL/FAX: +61 2 9119 3862 | EMAIL: BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range STUDENT APPLICATION FORM MSS 8 0 Page 1 of 2. MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version Jan 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM TMSS STUDENT DOCUMENT REQUEST FORM V3.0, January 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM 1. STUDENT DETAILS Full name: ID: SIMPLIFIED STUDENT VISA FRAMEWORK (SSVF) STUDENT INTERVIEW Page 3 of 6 Simplified Student Visa Framework (SSVF) V1.4 April 2020 Next review: April 2021 Update by: Admin 9. Are you aware of the conditions of the student visa for which you are applying, and do APPLICATION FOR UNIQUE STUDENT IDENTIFIER (USI) 8. Certificate of Registration by Descent Acquisition date / / (day / month / year) In accordance with section 11 of the Student Identifiers Act 2014, The Management School Sydney will securely TMSS ADMINISTRATION FEES MSS EDUCATION PTY LTD (ABN 32 604 489 161) | RTO CODE 41465 | CRICOS CODE 03485E Head Office: Level 3, 84 – 86 Mary Street NSW 2010 Australia | TEL/FAX: +61 2 9119 3862 | EMAIL: BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range STUDENT APPLICATION FORM MSS 8 0 Page 1 of 2. MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version Jan 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM TMSS STUDENT DOCUMENT REQUEST FORM V3.0, January 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM 1. STUDENT DETAILS Full name: ID: SIMPLIFIED STUDENT VISA FRAMEWORK (SSVF) STUDENT INTERVIEW Page 3 of 6 Simplified Student Visa Framework (SSVF) V1.4 April 2020 Next review: April 2021 Update by: Admin 9. Are you aware of the conditions of the student visa for which you are applying, and do APPLICATION FOR UNIQUE STUDENT IDENTIFIER (USI) 8. Certificate of Registration by Descent Acquisition date / / (day / month / year) In accordance with section 11 of the Student Identifiers Act 2014, The Management School Sydney will securely STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for FEE AND REFUND POLICY AND PROCEDURE Page 1 of 11 Fee and Refund Policy and Procedure Version: 2.0 Next review: 26 April 2020 The Management School Sydney . Fee and Refund Policy and Procedure In accordance with applicable legislation, The Management School Sydney is entitled to SIMPLIFIED STUDENT VISA FRAMEWORK (SSVF) STUDENT INTERVIEW Page 4 of 6 Simplified Student Visa Framework (SSVF) V1.4 April 2020 Next review: April 2021 Update by: Admin 11. Explain what would be the best method for us to contact you in order to conduct an interview, Line ID (preferred) or NEW STUDENT REGISTRATION FORM Page 2 of 2 NEW STUDENT REGISTRATION APPLICATION V3.0 January 2020 Update by: Admin It was a requirement of my job I wanted extra skills

for my job

COMPLAINTS AND APPEALS FORM Page 1 of 2 Complaints and Appeals Form, V4, Jan 2020 Complaints and Appeals Form Complaint: an action taken by a participant or rectification of an issue in response to their dissatisfaction/

disapproval

PRE-ENROLMENT INFORMATION Face to face classes include lectures, group activities, role plays/practical demonstrations and class presentations. The program is designed to allow for the adoption of a range of learning APPLICATION FOR UNIQUE STUDENT IDENTIFIER (USI) 8. Certificate of Registration by Descent Acquisition date / / (day / month / year) In accordance with section 11 of the Student Identifiers Act 2014, The Management School Sydney will securely STUDENT LEAVE AND DEFERMENT REQUEST FORM STUDENT LEAVE AND DEFERMENT REQUEST FORM V3.0 January 2020 Next review: January 2021 Update by: Admin STUDENT LEAVE AND DEFERMENT

REQUEST FORM

CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

PRE-ENROLMENT INTERVIEW FORM Pre-Enrolment Student Interview Questions, V3.0 dated 17th April 2019 Pre-Enrolment Interview Form . This form must be completed for each student before the finalisation of enrolment. TMSS ADMINISTRATION FEES MSS EDUCATION PTY LTD (ABN 32 604 489 161) | RTO CODE 41465 | CRICOS CODE 03485E Head Office: Level 3, 84 – 86 Mary Street NSW 2010 Australia | TEL/FAX: +61 2 9119 3862 | EMAIL: BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range STUDENT APPLICATION FORM MSS 8 0 Page 1 of 2. MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version Jan 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM TMSS STUDENT DOCUMENT REQUEST FORM V3.0, January 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM 1. STUDENT DETAILS Full name: ID: SIMPLIFIED STUDENT VISA FRAMEWORK (SSVF) STUDENT INTERVIEW Page 3 of 6 Simplified Student Visa Framework (SSVF) V1.4 April 2020 Next review: April 2021 Update by: Admin 9. Are you aware of the conditions of the student visa for which you are applying, and do TMSS ADMINISTRATION FEES MSS EDUCATION PTY LTD (ABN 32 604 489 161) | RTO CODE 41465 | CRICOS CODE 03485E Head Office: Level 3, 84 – 86 Mary Street NSW 2010 Australia | TEL/FAX: +61 2 9119 3862 | EMAIL: BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range STUDENT APPLICATION FORM MSS 8 0 Page 1 of 2. MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version Jan 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM TMSS STUDENT DOCUMENT REQUEST FORM V3.0, January 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM 1. STUDENT DETAILS Full name: ID: SIMPLIFIED STUDENT VISA FRAMEWORK (SSVF) STUDENT INTERVIEW Page 3 of 6 Simplified Student Visa Framework (SSVF) V1.4 April 2020 Next review: April 2021 Update by: Admin 9. Are you aware of the conditions of the student visa for which you are applying, and do STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for FEE AND REFUND POLICY AND PROCEDURE Page 1 of 11 Fee and Refund Policy and Procedure Version: 2.0 Next review: 26 April 2020 The Management School Sydney . Fee and Refund Policy and Procedure In accordance with applicable legislation, The Management School Sydney is entitled to SIMPLIFIED STUDENT VISA FRAMEWORK (SSVF) STUDENT INTERVIEW Page 4 of 6 Simplified Student Visa Framework (SSVF) V1.4 April 2020 Next review: April 2021 Update by: Admin 11. Explain what would be the best method for us to contact you in order to conduct an interview, Line ID (preferred) or NEW STUDENT REGISTRATION FORM Page 2 of 2 NEW STUDENT REGISTRATION APPLICATION V3.0 January 2020 Update by: Admin It was a requirement of my job I wanted extra skills

for my job

COMPLAINTS AND APPEALS FORM Page 1 of 2 Complaints and Appeals Form, V4, Jan 2020 Complaints and Appeals Form Complaint: an action taken by a participant or rectification of an issue in response to their dissatisfaction/

disapproval

PRE-ENROLMENT INFORMATION Face to face classes include lectures, group activities, role plays/practical demonstrations and class presentations. The program is designed to allow for the adoption of a range of learning APPLICATION FOR UNIQUE STUDENT IDENTIFIER (USI) 8. Certificate of Registration by Descent Acquisition date / / (day / month / year) In accordance with section 11 of the Student Identifiers Act 2014, The Management School Sydney will securely STUDENT LEAVE AND DEFERMENT REQUEST FORM STUDENT LEAVE AND DEFERMENT REQUEST FORM V3.0 January 2020 Next review: January 2021 Update by: Admin STUDENT LEAVE AND DEFERMENT

REQUEST FORM

CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

PRE-ENROLMENT INTERVIEW FORM Pre-Enrolment Student Interview Questions, V3.0 dated 17th April 2019 Pre-Enrolment Interview Form . This form must be completed for each student before the finalisation of enrolment. TMSS ADMINISTRATION FEES MSS EDUCATION PTY LTD (ABN 32 604 489 161) | RTO CODE 41465 | CRICOS CODE 03485E Head Office: Level 3, 84 – 86 Mary Street NSW 2010 Australia | TEL/FAX: +61 2 9119 3862 | EMAIL: BEHAVIOUR MISCONDUCT POLICY Page 1 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Behaviour Misconduct Policy The Management School Sydney seeks to THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range STUDENT APPLICATION FORM MSS 8 0 Page 1 of 2. MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version Jan 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM TMSS STUDENT DOCUMENT REQUEST FORM V3.0, January 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM 1. STUDENT DETAILS Full name: ID: SIMPLIFIED STUDENT VISA FRAMEWORK (SSVF) STUDENT INTERVIEW Page 3 of 6 Simplified Student Visa Framework (SSVF) V1.4 April 2020 Next review: April 2021 Update by: Admin 9. Are you aware of the conditions of the student visa for which you are applying, and do APPLICATION FOR UNIQUE STUDENT IDENTIFIER (USI) 8. Certificate of Registration by Descent Acquisition date / / (day / month / year) In accordance with section 11 of the Student Identifiers Act 2014, The Management School Sydney will securely TMSS ADMINISTRATION FEES MSS EDUCATION PTY LTD (ABN 32 604 489 161) | RTO CODE 41465 | CRICOS CODE 03485E Head Office: Level 3, 84 – 86 Mary Street NSW 2010 Australia | TEL/FAX: +61 2 9119 3862 | EMAIL: BEHAVIOUR MISCONDUCT POLICY Page 3 of 4 Behaviour Misconduct Policy Version: 2.0 Next review: Mar 2021 The Management School Sydney Student responsibilities Students are responsible to: − Be informed of and comply with Commonwealth or

State law;

THE MANAGEMENT SCHOOL SYDNEY STUDENT HANDBOOK Page 6 of 54 Student Handbook, v3.3 _April 2020 Our Classrooms and Facilities We have three (3) purpose equipped classrooms with audio-visual equipment and a range STUDENT APPLICATION FORM MSS 8 0 Page 1 of 2. MSS EDUCATION PTY LTD (ABN 32 604 489 161) | TRADING AS THE MANAGEMENT SCHOOL SYDNEY | RTO CODE 41465 | CRICOS CODE 03485E Version Jan 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM TMSS STUDENT DOCUMENT REQUEST FORM V3.0, January 2020 Updated by: Admin STUDENT DOCUMENT REQUEST FORM 1. STUDENT DETAILS Full name: ID: SIMPLIFIED STUDENT VISA FRAMEWORK (SSVF) STUDENT INTERVIEW Page 4 of 6 Simplified Student Visa Framework (SSVF) V1.4 April 2020 Next review: April 2021 Update by: Admin 11. Explain what would be the best method for us to contact you in order to conduct an interview, Line ID (preferred) or APPLICATION FOR UNIQUE STUDENT IDENTIFIER (USI) 8. Certificate of Registration by Descent Acquisition date / / (day / month / year) In accordance with section 11 of the Student Identifiers Act 2014, The Management School Sydney will securely STUDENT SUPPORT SERVICES POLICY AND PROCEDURE Page 2 of 3 Student Support Services Policy and Procedure Version: 4.0 Next review: Mar 2021 The Management School Sydney Sydney must also ensure that all staff members who interact directly with overseas students are aware of the obligations under the ESOS framework and the potential implications for FEE AND REFUND POLICY AND PROCEDURE Page 1 of 11 Fee and Refund Policy and Procedure Version: 2.0 Next review: 26 April 2020 The Management School Sydney . Fee and Refund Policy and Procedure In accordance with applicable legislation, The Management School Sydney is entitled to SIMPLIFIED STUDENT VISA FRAMEWORK (SSVF) STUDENT INTERVIEW Page 4 of 6 Simplified Student Visa Framework (SSVF) V1.4 April 2020 Next review: April 2021 Update by: Admin 11. Explain what would be the best method for us to contact you in order to conduct an interview, Line ID (preferred) or NEW STUDENT REGISTRATION FORM Page 2 of 2 NEW STUDENT REGISTRATION APPLICATION V3.0 January 2020 Update by: Admin It was a requirement of my job I wanted extra skills

for my job

COMPLAINTS AND APPEALS FORM Page 1 of 2 Complaints and Appeals Form, V4, Jan 2020 Complaints and Appeals Form Complaint: an action taken by a participant or rectification of an issue in response to their dissatisfaction/

disapproval

PRE-ENROLMENT INFORMATION Face to face classes include lectures, group activities, role plays/practical demonstrations and class presentations. The program is designed to allow for the adoption of a range of learning APPLICATION FOR UNIQUE STUDENT IDENTIFIER (USI) 8. Certificate of Registration by Descent Acquisition date / / (day / month / year) In accordance with section 11 of the Student Identifiers Act 2014, The Management School Sydney will securely STUDENT LEAVE AND DEFERMENT REQUEST FORM STUDENT LEAVE AND DEFERMENT REQUEST FORM V3.0 January 2020 Next review: January 2021 Update by: Admin STUDENT LEAVE AND DEFERMENT

REQUEST FORM

CREDIT TRANSFER POLICY AND PROCEDURE Page 1 of 11 Credit Transfer Policy and Procedure, v2.0 dated 14 Feb 2018 Credit Transfer Policy and Procedure . Policy and Procedure Name NC 2018 - S1 - Credit Transfer Policy and Procedure Institution Name The Management School Sydney (also known as the “RTO” or

“College”)

PRE-ENROLMENT INTERVIEW FORM Pre-Enrolment Student Interview Questions, V3.0 dated 17th April 2019 Pre-Enrolment Interview Form . This form must be completed for each student before the finalisation of enrolment.

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This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. THE MANAGEMENT SCHOOL SYDNEY RTO NUMBER: 41465, CRICOS PROVIDER CODE: 03485E

WHO WE ARE

WE WELCOME ALL STUDENTS WHO ARE INTERESTED IN UNDERTAKING OUR BUSINESS COURSES. WANT TO KNOW MORE ABOUT US? THEN, HERE’S SOME FAST FACTS TO HELP YOU GET STARTED!

WHAT IS TMSS?

TMSS (RTO Code 41465, CRICOS Provider Code 03485E), which has been newly established in 2016, is an education provider with experienced

staff and teachers.

The Management School Sydney (TMSS) offers Business courses. Students who fulfil entry criteria can complete a TMSS course in a nationally recognized qualification. The courses are BSB40215 - Certificate IV in

Business

,

BSB50215 - Diploma of Business and/or BSB60215 - Advanced Diploma of Business

.

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BSB40215 - Certificate IV in Business

100%

BSB50215 - Diploma of Business

100%

BSB60215 - Advanced Diploma of Business

100%

OUR COURSES

BSB40215 - CERTIFICATE IV IN BUSINESS (CRICOS COURSE CODE 091311J)

$12,300.00

BSB40215 - CERTIFICATE IV IN BUSINESS (CRICOS COURSE CODE 091311J)

$12,300.00

* Course Lenght: 52 weeks * BSB40215 - Certificate IV in Business * CRICOS Course Code 091311J

* 4 Terms

* Easier to find a job during study

BSB50215

- DIPLOMA OF BUSINESS (CRICOS COURSE CODE 091312G)

$15,350.00

BSB50215

- DIPLOMA OF BUSINESS (CRICOS COURSE CODE 091312G)

$15,350.00

* Course Lenght: 65 weeks * BSB50215 - Diploma of Business * CRICOS Course Code 091312G * Working while studying

* 5 Terms

BSB60215

- ADVANCED DIPLOMA OF BUSINESS (CRICOS COURSE CODE 091313G)

$24,400.00

BSB60215

- ADVANCED DIPLOMA OF BUSINESS (CRICOS COURSE CODE 091313G)

$24,400.00

* Course Lenght: 104 weeks * BSB60215 - Advanced Diploma of Business * CRICOS Course Code 091313G

* 8 Terms

* Working while studying Welcome to our site. We are sure you have a lot of questions. Some of them can be answered in our FAQ section. Some of them require you to contact us. Make sure you get in touch with us! We are here to help. __  Frequently Asked Questions __  Contact Us Page

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MEET THE TEAM

JENNIFER DONG

Financial Officer

JENNIFER DONG

Financial Officer

Any smart and skilled questions? I’m here to “account” for your problems and “administer” solutions. Haiku (poem) to all students: Wave and say hello. Here to help with your issues, then we say

goodbye. Jennifer

EMAIL: academic@tmss.edu.au

PHONE: +61291193862

JAN UCEN

Quality Systems & Marketing Manager

JAN UCEN

Quality Systems & Marketing Manager Hi, my name is Jan. I am Quality System Manager and Marketing Manager

at TMSS.

EMAIL: jan.u@tmss.edu.au

PHONE: +61291193862

HELEN ZHANG

Administration Manager

HELEN ZHANG

Administration Manager Hi, my name is Helen, and I am Administration Manager. EMAIL: admission@tmss.edu.au

PHONE: +61291193862

WINNIE JIANG

Program Coordinator

WINNIE JIANG

Program Coordinator

Hi, my name is Winnie I gather and dispense the needed information and coordinate the work throughout the training programs. EMAIL: academic@tmss.edu.au

PHONE: +61291193862

JACK (CHAO) LIU

Sales Representative

JACK (CHAO) LIU

Sales Representative Hi, my name is Jack (Chao) Liu and I am Sales Representative at The Management School Sydney. EMAIL: chao.l@tmss.edu.au

PHONE: +61291193862

All posts __

LATEST POSTS

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Admin, 25.06.2017, 10:09: International students in Australia have the chance to drive a car as long as they have the correct driver licence. Being able to

*

Admin, 08.06.2017, 16:32: One of the many advantages of studying in Australia is that international students are able to work part time while completing

*

Admin, 18.06.2014, 06:53: Course Certificate IV in Business is designed to anyone who needs to know about basic business principles. This course will help

MOODLE

INTERNATIONAL STUDENT CONSUMER RIGHTS In addition to your rights within the college, please note that signing an agreement with our college does not affect your other

rights.

Specifically: “This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law

applies”.

TMSS DISCLOSURE

In accordance with National Code Standard D1.2, MSS Education Pty Ltd trading as The Management School Sydney (TMSS) (RTO ID: 41465, CRICOS Provider Code: 03485E) does not guarantee any migration, enrolment, employment, educational or any outcomes associated with any course to students who are enrolled at our RTO.

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RTO Number: 41465, CRICOS Provider Code: 03485E

02 9119 3862

The Management School Sydney, GF and L3, 55 - 57 Wentworth Avenue, Sydney 2000 NSW, Australia