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THE FINANCIAL BRAND
The Financial Brand is the #1 site in the world for senior-level executives in the banking industry — strategic insights, practical ideas and actionable intelligence. THE PANDEMIC HAS CHANGED HOW EVERYONE BANKS (AND HERE'S HOW) Why a Data-Centric Approach to Acquisition is a Winning Strategy. Learn the 4 steps to building a data-driven acquisition program that lowers CPA and attracts high-value customers. THE EVOLUTION OF BANKING: 2021 AND BEYOND Cost Cutting Becomes Short-Term Remedy. As financial institutions focus on top-line growth during a period of low interest rates, slim margins and diminished demand for credit, many have focused on traditional short-term strategies like cutting costs across the entireorganization.
BRANCH AUDIO SYSTEMS CRANK UP THE VOLUME ON IN-PERSON BANKING Why a Data-Centric Approach to Acquisition is a Winning Strategy. Learn the 4 steps to building a data-driven acquisition program that lowers CPA and attracts high-value customers. TRENDWATCH 2021: HOW AUTO LENDING KEEPS DRIVING THROUGH COVID Outlook for Auto Sales in 2021 in U.S. More Upbeat Than Formerly. In the third quarter of 2020 82.4% of new vehicles were financed with either a loan or a lease in the U.S. and 33.7% of used vehicles werefinanced.
HOW COVID-19 HAS CHANGED PAYMENTS & BANKING BEHAVIORS … Digital Payments Get COVID-19 Boost. Until COVID-19, the move to digital payments and away from cash and checks had been steady, but subdued. The coronavirus crisis has definitely hastened the shift inpayment behavior.
HALF OF MOBILE USERS TO PAY BY WALLETS BY 2025 AS Why a Data-Centric Approach to Acquisition is a Winning Strategy. Learn the 4 steps to building a data-driven acquisition program that lowers CPA and attracts high-value customers. MOBILE BANKING APPS FAILING IN KEY AREAS OF CX Mobile Banking Apps Failing in Key Areas of CX Subscribe Now Get The Financial Brand Newsletter for FREE - Sign Up Now Even as some financial institutions begin issuing continuous improvements to their apps, others are falling short on square-one basics like simple screen readability. While banks and credit unions must keep all generations happy, close attention to the needs of Gen Z 6 MISTAKES FINANCIAL INSTITUTIONS MAKE WITH MISSION/VISION 6 Mistakes Financial Institutions Make With Their Mission/Vision Statements Subscribe Now Get The Financial Brand Newsletter for FREE - Sign Up Now Most banks and credit unions have defined a mission/vision statement and list their core values. Unfortunately, many of these are written so poorly that they don't help define the organization's culture, nor guide staff in any meaningful way. 9 SECRETS TO BUILDING CUSTOMER ENGAGEMENT IN BANKING 2. Change the Conversation. One of the key elements of building an engaged customer relationship begins with the conversation during the initial account opening process.THE FINANCIAL BRAND
The Financial Brand is the #1 site in the world for senior-level executives in the banking industry — strategic insights, practical ideas and actionable intelligence. THE PANDEMIC HAS CHANGED HOW EVERYONE BANKS (AND HERE'S HOW) Why a Data-Centric Approach to Acquisition is a Winning Strategy. Learn the 4 steps to building a data-driven acquisition program that lowers CPA and attracts high-value customers. THE EVOLUTION OF BANKING: 2021 AND BEYOND Cost Cutting Becomes Short-Term Remedy. As financial institutions focus on top-line growth during a period of low interest rates, slim margins and diminished demand for credit, many have focused on traditional short-term strategies like cutting costs across the entireorganization.
BRANCH AUDIO SYSTEMS CRANK UP THE VOLUME ON IN-PERSON BANKING Why a Data-Centric Approach to Acquisition is a Winning Strategy. Learn the 4 steps to building a data-driven acquisition program that lowers CPA and attracts high-value customers. TRENDWATCH 2021: HOW AUTO LENDING KEEPS DRIVING THROUGH COVID Outlook for Auto Sales in 2021 in U.S. More Upbeat Than Formerly. In the third quarter of 2020 82.4% of new vehicles were financed with either a loan or a lease in the U.S. and 33.7% of used vehicles werefinanced.
HOW COVID-19 HAS CHANGED PAYMENTS & BANKING BEHAVIORS … Digital Payments Get COVID-19 Boost. Until COVID-19, the move to digital payments and away from cash and checks had been steady, but subdued. The coronavirus crisis has definitely hastened the shift inpayment behavior.
HALF OF MOBILE USERS TO PAY BY WALLETS BY 2025 AS Why a Data-Centric Approach to Acquisition is a Winning Strategy. Learn the 4 steps to building a data-driven acquisition program that lowers CPA and attracts high-value customers. MOBILE BANKING APPS FAILING IN KEY AREAS OF CX Mobile Banking Apps Failing in Key Areas of CX Subscribe Now Get The Financial Brand Newsletter for FREE - Sign Up Now Even as some financial institutions begin issuing continuous improvements to their apps, others are falling short on square-one basics like simple screen readability. While banks and credit unions must keep all generations happy, close attention to the needs of Gen Z 6 MISTAKES FINANCIAL INSTITUTIONS MAKE WITH MISSION/VISION 6 Mistakes Financial Institutions Make With Their Mission/Vision Statements Subscribe Now Get The Financial Brand Newsletter for FREE - Sign Up Now Most banks and credit unions have defined a mission/vision statement and list their core values. Unfortunately, many of these are written so poorly that they don't help define the organization's culture, nor guide staff in any meaningful way. 9 SECRETS TO BUILDING CUSTOMER ENGAGEMENT IN BANKING 2. Change the Conversation. One of the key elements of building an engaged customer relationship begins with the conversation during the initial account opening process. CUSTOMER EXPERIENCE TRENDS IN FINANCIAL SERVICES FOR 2021 A Winning Combination for Financial Institutions. As financial services companies advance down the path toward their own unique digital transformations, having access to more electronic data about the consumers they serve offers significant benefits. THE EVOLUTION OF BANKING: 2021 AND BEYOND Cost Cutting Becomes Short-Term Remedy. As financial institutions focus on top-line growth during a period of low interest rates, slim margins and diminished demand for credit, many have focused on traditional short-term strategies like cutting costs across the entireorganization.
HOW COVID-19 HAS CHANGED PAYMENTS & BANKING BEHAVIORS … Digital Payments Get COVID-19 Boost. Until COVID-19, the move to digital payments and away from cash and checks had been steady, but subdued. The coronavirus crisis has definitely hastened the shift inpayment behavior.
THE BEST GLOBAL BANKING INNOVATIONS IN 2019 Subscribe to The Financial Brand via email for FREE! For the past seven years, Efma (an association of 3,300 financial institutions in 130 countries) in association with Accenture has reviewed hundreds of applications from organizations globally to select the best retail banking innovations in the world. Each year, the innovations have grown more ambitious, and the winners keep setting HOW BANKING CAN THRIVE IN A POST-PANDEMIC REALITY How Banking Can Thrive in a Post-Pandemic Reality « VIEW FULL LIST OF PODCASTS. FEATURING: Paolo Sironi, Global Research Leader for Banking and Finance at the IBM Institute for Business Value The pandemic disrupted the entire planet, changing consumer behavior, altering business and government assumptions, and dramatically impactingbusiness plans.
BANKS COULD BE THE FUTURE OF 'BUY NOW, PAY LATER' LENDING Subscribe to The Financial Brand via email for FREE! Between the summer of 2019 and the summer of 2020, the number of consumers who had reported using Buy Now, Pay Later services increased by 50%, and the trend continues to grow. 5 GROWTH STRATEGIES FINANCIAL INSTITUTIONS CAN USE FOR 5 Growth Strategies Financial Institutions Can Use for 2021 and Beyond Subscribe Now Get The Financial Brand Newsletter for FREE - Sign Up Now Comparing the pandemic to the Great Recession reveals some surprising, and crucial, differences. It tells us a lot about where the market is headed and which approaches community financial institutions can use to grow sustainably over the next five to LATE ADOPTERS OF 'EMBEDDED FINANCE' MUST PLAY CATCH-UP FAST Partnerships May Be Best Approach for Smaller Players. Like most companies outside Silicon Valley and Wall Street, many banks and credit unions don’t have the resources to develop their own embedded finance infrastructure, or the marketing budget to launch a national distribution campaign behind these services. FINTECH LENDING IS ON THE RISE, BUT DEFAULT RATES AREN'T The study — “Fintech Borrowers: Lax-Screening or Cream-Skimming” — conducted by Marco Di Maggio from the Harvard Business School and Vincent Yao from Georgia State University, was first published in 2018and updated in late 2020. What they found isn’t a pretty sight for fintech lenders. For one, the co-authors found borrowers with high interest rates on their fintech loans are nearly 5 ESSENTIAL CX PRACTICES EVERY FINANCIAL INSTITUTION 6 hours ago · These best practices are lessons we have learned in helping financial institutions transform their customer experience programs and see measurable returns from their investments. Don't miss this opportunity to get timely and actionable insights to reset your strategy around improving CX.THE FINANCIAL BRAND
The Financial Brand is the #1 site in the world for senior-level executives in the banking industry — strategic insights, practical ideas and actionable intelligence. THE PANDEMIC HAS CHANGED HOW EVERYONE BANKS (AND HERE'S HOW) BAI surveyed consumers across four generations and found banking behaviors have changed significantly since the start of the pandemic. Many Boomers have taken a greater stab at technology, Millennials have rapidly expanded their expectations for the mobile experience, and Gen X has become increasingly concerned about fraud and trust. THE EVOLUTION OF BANKING: 2021 AND BEYOND The vast majority of financial institutions globally were unprepared for this shift, Digital Banking Report research found. In many instances, while the ability to conduct banking via digital channels was made possible, the experiences were far from optimal. According to the World Retail Banking Report 2021, sponsored by Capgemini and Efma BRANCH AUDIO SYSTEMS CRANK UP THE VOLUME ON IN-PERSON BANKING Branch Audio Systems Crank Up the Volume on In-Person Banking. By using network audio systems, financial institutions can reinforce Covid-19 health guidelines while also improving consumer health and safety. This will support efforts to re-open branches as the nation begins the 'new normal' in earnest. Subscribe to The Financial Brandvia email
TRENDWATCH 2021: HOW AUTO LENDING KEEPS DRIVING THROUGH COVID The predicted level for 2021 is about 8% off 2019’s level and the firm does not expect sales to come back to that level until 2022 at the earliest. In an analysis he went through during a webinar, Morgan Hansen, Vice-President, Data Science, at ALG, a part of J.D. Power, walked through the economic pushes and pulls on auto sales. HOW COVID-19 HAS CHANGED PAYMENTS & BANKING BEHAVIORS … More than 45% of respondents say they have permanently changed how they interact with their bank since COVID-19. 31% of respondents will use online or mobile banking more in the future. 45% of consumers have used a mobile wallet payment platform in the past 30 days. There will be a measurable shift away from cash and checks. HALF OF MOBILE USERS TO PAY BY WALLETS BY 2025 AS In 2020 the number of U.S. users of “proximity mobile payments” — contactless use of wallets — rose to 92.3 million. eMarketer believes this will increase by 35% to 125 million in 2025. That increase, 32.7 million, is equal to the population of Texas with a couple of smaller states thrown in. All mobile wallets are benefitingfrom the
MOBILE BANKING APPS FAILING IN KEY AREAS OF CX Mobile Banking Apps Failing in Key Areas of CX. Even as some financial institutions begin issuing continuous improvements to their apps, others are falling short on square-one basics like simple screen readability. While banks and credit unions must keep all generations happy, close attention to the needs of Gen Z and Millennialsrepresents a
4 KEY TRENDS DRIVING THE CREDIT CARD MARKETSEE MORE ON THEFINANCIALBRAND.COM 6 MISTAKES FINANCIAL INSTITUTIONS MAKE WITH MISSION/VISION 6 Mistakes Financial Institutions Make With Their Mission/Vision Statements Subscribe Now Get The Financial Brand Newsletter for FREE - Sign Up Now Most banks and credit unions have defined a mission/vision statement and list their core values. Unfortunately, many of these are written so poorly that they don't help define the organization's culture, nor guide staff in any meaningful way.THE FINANCIAL BRAND
The Financial Brand is the #1 site in the world for senior-level executives in the banking industry — strategic insights, practical ideas and actionable intelligence. THE PANDEMIC HAS CHANGED HOW EVERYONE BANKS (AND HERE'S HOW) BAI surveyed consumers across four generations and found banking behaviors have changed significantly since the start of the pandemic. Many Boomers have taken a greater stab at technology, Millennials have rapidly expanded their expectations for the mobile experience, and Gen X has become increasingly concerned about fraud and trust. THE EVOLUTION OF BANKING: 2021 AND BEYOND The vast majority of financial institutions globally were unprepared for this shift, Digital Banking Report research found. In many instances, while the ability to conduct banking via digital channels was made possible, the experiences were far from optimal. According to the World Retail Banking Report 2021, sponsored by Capgemini and Efma BRANCH AUDIO SYSTEMS CRANK UP THE VOLUME ON IN-PERSON BANKING Branch Audio Systems Crank Up the Volume on In-Person Banking. By using network audio systems, financial institutions can reinforce Covid-19 health guidelines while also improving consumer health and safety. This will support efforts to re-open branches as the nation begins the 'new normal' in earnest. Subscribe to The Financial Brandvia email
TRENDWATCH 2021: HOW AUTO LENDING KEEPS DRIVING THROUGH COVID The predicted level for 2021 is about 8% off 2019’s level and the firm does not expect sales to come back to that level until 2022 at the earliest. In an analysis he went through during a webinar, Morgan Hansen, Vice-President, Data Science, at ALG, a part of J.D. Power, walked through the economic pushes and pulls on auto sales. HOW COVID-19 HAS CHANGED PAYMENTS & BANKING BEHAVIORS … More than 45% of respondents say they have permanently changed how they interact with their bank since COVID-19. 31% of respondents will use online or mobile banking more in the future. 45% of consumers have used a mobile wallet payment platform in the past 30 days. There will be a measurable shift away from cash and checks. HALF OF MOBILE USERS TO PAY BY WALLETS BY 2025 AS In 2020 the number of U.S. users of “proximity mobile payments” — contactless use of wallets — rose to 92.3 million. eMarketer believes this will increase by 35% to 125 million in 2025. That increase, 32.7 million, is equal to the population of Texas with a couple of smaller states thrown in. All mobile wallets are benefitingfrom the
MOBILE BANKING APPS FAILING IN KEY AREAS OF CX Mobile Banking Apps Failing in Key Areas of CX. Even as some financial institutions begin issuing continuous improvements to their apps, others are falling short on square-one basics like simple screen readability. While banks and credit unions must keep all generations happy, close attention to the needs of Gen Z and Millennialsrepresents a
4 KEY TRENDS DRIVING THE CREDIT CARD MARKETSEE MORE ON THEFINANCIALBRAND.COM 6 MISTAKES FINANCIAL INSTITUTIONS MAKE WITH MISSION/VISION 6 Mistakes Financial Institutions Make With Their Mission/Vision Statements Subscribe Now Get The Financial Brand Newsletter for FREE - Sign Up Now Most banks and credit unions have defined a mission/vision statement and list their core values. Unfortunately, many of these are written so poorly that they don't help define the organization's culture, nor guide staff in any meaningful way. THE EVOLUTION OF BANKING: 2021 AND BEYOND The vast majority of financial institutions globally were unprepared for this shift, Digital Banking Report research found. In many instances, while the ability to conduct banking via digital channels was made possible, the experiences were far from optimal. According to the World Retail Banking Report 2021, sponsored by Capgemini and Efma HOW COVID-19 HAS CHANGED PAYMENTS & BANKING BEHAVIORS … More than 45% of respondents say they have permanently changed how they interact with their bank since COVID-19. 31% of respondents will use online or mobile banking more in the future. 45% of consumers have used a mobile wallet payment platform in the past 30 days. There will be a measurable shift away from cash and checks. CUSTOMER EXPERIENCE TRENDS IN FINANCIAL SERVICES FOR 2021 A Winning Combination for Financial Institutions. As financial services companies advance down the path toward their own unique digital transformations, having access to more electronic data about the consumers they serve offers significant benefits. HOW BANKING CAN THRIVE IN A POST-PANDEMIC REALITY How Banking Can Thrive in a Post-Pandemic Reality « VIEW FULL LIST OF PODCASTS. FEATURING: Paolo Sironi, Global Research Leader for Banking and Finance at the IBM Institute for Business Value The pandemic disrupted the entire planet, changing consumer behavior, altering business and government assumptions, and dramatically impactingbusiness plans.
IS THE BANKING INDUSTRY FACING AN APOCALYPTIC FUTURE? In 2020, online banking grew by 23%, and mobile banking jumped by 30%. Analysts believe these pandemic-driven changes will stick and that the migration to digital channels has been accelerated by more than three to four years. Banks that didn’t keep pace before are falling even further behind, and the door of opportunity for traditional 5 GROWTH STRATEGIES FINANCIAL INSTITUTIONS CAN USE FOR 5 Growth Strategies Financial Institutions Can Use for 2021 and Beyond Subscribe Now Get The Financial Brand Newsletter for FREE - Sign Up Now Comparing the pandemic to the Great Recession reveals some surprising, and crucial, differences. It tells us a lot about where the market is headed and which approaches community financial institutions can use to grow sustainably over the next five to 5 ESSENTIAL CX PRACTICES EVERY FINANCIAL INSTITUTION These best practices are lessons we have learned in helping financial institutions transform their customer experience programs and see measurable returns from their investments. Don't miss this opportunity to get timely and actionable insights to reset your strategy aroundimproving CX.
BANKS COULD BE THE FUTURE OF 'BUY NOW, PAY LATER' LENDING Subscribe to The Financial Brand via email for FREE! Between the summer of 2019 and the summer of 2020, the number of consumers who had reported using Buy Now, Pay Later services increased by 50%, and the trend continues to grow. FINTECH LENDING IS ON THE RISE, BUT DEFAULT RATES AREN'T The study — “Fintech Borrowers: Lax-Screening or Cream-Skimming” — conducted by Marco Di Maggio from the Harvard Business School and Vincent Yao from Georgia State University, was first published in 2018and updated in late 2020. What they found isn’t a pretty sight for fintech lenders. For one, the co-authors found borrowers with high interest rates on their fintech loans are nearly 4 SIGNS OF 'CORE FATIGUE' IN BANKING (AND WHAT TO DO ABOUT IT) Why a Data-Centric Approach to Acquisition is a Winning Strategy. Learn the 4 steps to building a data-driven acquisition program that lowers CPA and attracts high-value customers.THE FINANCIAL BRAND
The Financial Brand is the #1 site in the world for senior-level executives in the banking industry — strategic insights, practical ideas and actionable intelligence. OUTLOOK 2021: BANKING INDUSTRY TRENDS & CHALLENGES Outlook 2021: Banking Industry Trends & Challenges. A recovering economy bodes well for the post-Covid era for banking, yet the pandemic year left in its wake both thorny and promising trends for banks and credit unions. Chief among them, how to compete against the megabanks, the biggest threat of any, and why the much maligned branch THE EVOLUTION OF BANKING: 2021 AND BEYOND The vast majority of financial institutions globally were unprepared for this shift, Digital Banking Report research found. In many instances, while the ability to conduct banking via digital channels was made possible, the experiences were far from optimal. According to the World Retail Banking Report 2021, sponsored by Capgemini and Efma HOW DIGITAL BANKING SAVED THE DAY DURING THE COVID-19 PANDEMIC End-user support is seeing a significant increase during the COVID-19 pandemic’s onset. There was a 16% increase in March from the prior year. Further, successful financial institutions have refocused their customer service team to provide tools and content that helps their users complete digital services with ease. HALF OF MOBILE USERS TO PAY BY WALLETS BY 2025 AS In 2020 the number of U.S. users of “proximity mobile payments” — contactless use of wallets — rose to 92.3 million. eMarketer believes this will increase by 35% to 125 million in 2025. That increase, 32.7 million, is equal to the population of Texas with a couple of smaller states thrown in. All mobile wallets are benefitingfrom the
THE STATE OF CUSTOMER DATA MANAGEMENT IN BANKINGSEE MORE ON THEFINANCIALBRAND.COM 7 MAJOR PAYMENT TRENDS THAT WILL SHAKE UP BANKING IN THE 7 Major Payment Trends that Will Shake Up Banking in the Year Ahead Subscribe Now Get The Financial Brand Newsletter for FREE - Sign Up Now The role of payments as a core banking function, already eroding, is now under full assault. Between fintechs like Square, big tech wallets and the massive impact of COVID-19, the payment space is being upended as never before. BANKS NOW CLOSING CUSTOMER ACCOUNTS FOR VIOLATING MASK Banks Now Closing Customer Accounts for Violating Mask Mandates. In coronavirus hot spots, the tensions over mask wearing are getting even hotter. Two large U.K. banks went so far as to threaten to close accounts for people who refuse to wear a mask in a branch without a legitimate exemption. Experts suggest ways to keep situations fromboiling
WHY UNIVERSAL BANKERS ARE NOW THE ONLY LOGICAL OPTION FOR Why Universal Bankers are Now the Only Logical Option for Branches. Branches won't disappear, but branch traffic will fall in the wake of COVID-19 even as America continues to reopen and more consumers adopt digital channels. Adopting the 'jack of all trades' universal banker model can hold down staffing costs, add flexibility, improve career HOW COMMUNITY BANKS CAN ATTRACT GENERATION Z WITH A year and half ago, we built Zogo — a gamified financial literacy app that helps financial institutions engage and attract Gen Z. Over 75 financial institutions have partnered with Zogo across the country to engage, attract and acquire their next generation of customers — and deliver financial education more effectively.THE FINANCIAL BRAND
The Financial Brand is the #1 site in the world for senior-level executives in the banking industry — strategic insights, practical ideas and actionable intelligence. OUTLOOK 2021: BANKING INDUSTRY TRENDS & CHALLENGES Outlook 2021: Banking Industry Trends & Challenges. A recovering economy bodes well for the post-Covid era for banking, yet the pandemic year left in its wake both thorny and promising trends for banks and credit unions. Chief among them, how to compete against the megabanks, the biggest threat of any, and why the much maligned branch THE EVOLUTION OF BANKING: 2021 AND BEYOND The vast majority of financial institutions globally were unprepared for this shift, Digital Banking Report research found. In many instances, while the ability to conduct banking via digital channels was made possible, the experiences were far from optimal. According to the World Retail Banking Report 2021, sponsored by Capgemini and Efma HOW DIGITAL BANKING SAVED THE DAY DURING THE COVID-19 PANDEMIC End-user support is seeing a significant increase during the COVID-19 pandemic’s onset. There was a 16% increase in March from the prior year. Further, successful financial institutions have refocused their customer service team to provide tools and content that helps their users complete digital services with ease. HALF OF MOBILE USERS TO PAY BY WALLETS BY 2025 AS In 2020 the number of U.S. users of “proximity mobile payments” — contactless use of wallets — rose to 92.3 million. eMarketer believes this will increase by 35% to 125 million in 2025. That increase, 32.7 million, is equal to the population of Texas with a couple of smaller states thrown in. All mobile wallets are benefitingfrom the
THE STATE OF CUSTOMER DATA MANAGEMENT IN BANKINGSEE MORE ON THEFINANCIALBRAND.COM 7 MAJOR PAYMENT TRENDS THAT WILL SHAKE UP BANKING IN THE 7 Major Payment Trends that Will Shake Up Banking in the Year Ahead Subscribe Now Get The Financial Brand Newsletter for FREE - Sign Up Now The role of payments as a core banking function, already eroding, is now under full assault. Between fintechs like Square, big tech wallets and the massive impact of COVID-19, the payment space is being upended as never before. BANKS NOW CLOSING CUSTOMER ACCOUNTS FOR VIOLATING MASK Banks Now Closing Customer Accounts for Violating Mask Mandates. In coronavirus hot spots, the tensions over mask wearing are getting even hotter. Two large U.K. banks went so far as to threaten to close accounts for people who refuse to wear a mask in a branch without a legitimate exemption. Experts suggest ways to keep situations fromboiling
WHY UNIVERSAL BANKERS ARE NOW THE ONLY LOGICAL OPTION FOR Why Universal Bankers are Now the Only Logical Option for Branches. Branches won't disappear, but branch traffic will fall in the wake of COVID-19 even as America continues to reopen and more consumers adopt digital channels. Adopting the 'jack of all trades' universal banker model can hold down staffing costs, add flexibility, improve career HOW COMMUNITY BANKS CAN ATTRACT GENERATION Z WITH A year and half ago, we built Zogo — a gamified financial literacy app that helps financial institutions engage and attract Gen Z. Over 75 financial institutions have partnered with Zogo across the country to engage, attract and acquire their next generation of customers — and deliver financial education more effectively. HOW BANKING CAN THRIVE IN A POST-PANDEMIC REALITY How Banking Can Thrive in a Post-Pandemic Reality « VIEW FULL LIST OF PODCASTS. FEATURING: Paolo Sironi, Global Research Leader for Banking and Finance at the IBM Institute for Business Value The pandemic disrupted the entire planet, changing consumer behavior, altering business and government assumptions, and dramatically impactingbusiness plans.
THE EVOLUTION OF BANKING: 2021 AND BEYOND The vast majority of financial institutions globally were unprepared for this shift, Digital Banking Report research found. In many instances, while the ability to conduct banking via digital channels was made possible, the experiences were far from optimal. According to the World Retail Banking Report 2021, sponsored by Capgemini and Efma CUSTOMER EXPERIENCE TRENDS IN FINANCIAL SERVICES FOR 2021 A Winning Combination for Financial Institutions. As financial services companies advance down the path toward their own unique digital transformations, having access to more electronic data about the consumers they serve offers significant benefits. HOW COVID-19 HAS CHANGED PAYMENTS & BANKING BEHAVIORS … More than 45% of respondents say they have permanently changed how they interact with their bank since COVID-19. 31% of respondents will use online or mobile banking more in the future. 45% of consumers have used a mobile wallet payment platform in the past 30 days. There will be a measurable shift away from cash and checks. THE STATE OF CUSTOMER DATA MANAGEMENT IN BANKING In March 2021, the Digital Banking Report surveyed financial institutions globally on the state of their customer information management, including the use of data insight for decision making and providing enhanced customer experiences. The purpose of the research, sponsored by OpenText was to measure the maturity of informationmanagement.
TOP 7 CUSTOMER EXPERIENCE TRENDS IN BANKING FOR 2021 Top 7 Customer Experience Trends in Banking for 2021. The coronavirus crisis radically magnified the importance of CX in the banking sector, with a heavy emphasis on digital channels. Here are the major trends banks and credit unions must prepare for that will define the "new normal" in the year ahead. By Jim Marous, Co-Publisher of The BANKS COULD BE THE FUTURE OF 'BUY NOW, PAY LATER' LENDING Subscribe to The Financial Brand via email for FREE! Between the summer of 2019 and the summer of 2020, the number of consumers who had reported using Buy Now, Pay Later services increased by 50%, and the trend continues to grow. NEOBANK WITH ITS OWN CORE TECH IS NEARLY A BANK (WITHOUT A Cloud-Based Mobile Deposit: 95% Acceptance Rate and 40% Adoption Surge. Highly scalable and quick to market, banks, credit unions and neobanks remain focused on UI/UX, benefiting from new cloud-based mobile deposit solutions and real-time fraud detection. 4 SIGNS OF 'CORE FATIGUE' IN BANKING (AND WHAT TO DO ABOUT IT) Why a Data-Centric Approach to Acquisition is a Winning Strategy. Learn the 4 steps to building a data-driven acquisition program that lowers CPA and attracts high-value customers. HOW FINANCIAL MARKETERS CAN WORK WITH MOTLEY FOOL'S How The Ascent’s Financial Model Works. Access to comparison sites most typically is free to the public. Hamilton says the only site that’s really made a go of the paywall approach is that offered by Consumer Reports, run by the nonprofit Consumers Union. THEFINANCIALBRAND.COM☰
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MASTERCARD CHIEF’S STARTLING TAKES ON BANKING AND TECHNOLOGY It's time for banks and credit unions to choose intelligent action in adopting innovation, or their procrastination will prove fatal. ReadMore
CONSUMERS DEMANDING IMPROVED DIGITAL BANKING CUSTOMER ENGAGEMENT Financial institutions must rethink how they engage and connect with consumers, using personalized, real-time, and consistent communication. Read More ( sponsored content ) ( SPONSORED CONTENT ) 5 REASONS TO UPGRADE YOUR LOAN ORIGINATION SOFTWARE Upgrading your LOS is one of the most important decisions you will make. The right solution is —this guide will help you find it. ClickHere
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5 WAYS COMMUNITY BANKS & CREDIT UNIONS CAN COMPETE IN CREDIT CARDS Giant issuers have scale, but openings exist for community and regional card issuers that use their advantages, like tapping customerdata. Read More
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SEVEN UX DESIGN HACKS TO MAKE YOUR BANKING INSANELY GREAT Digital design is not just about what a product looks like. It's about how consumers feel about it. Seven techniques can help achieve that.Read More
3 WAYS FINANCIAL MARKETERS MUST PROTECT THEIR INSTITUTIONS ONLINE As Google morphs and financial fraudsters grow craftier, being findable in web searches poses greater challenges for banks and creditunions. Read More
( SPONSORED CONTENT ) THE WORLD BRANCH REPORT 2019 What’s the future of brick-and-mortar branches? Are they still relevant? Find out in this 60-page report examining the role of branches in the digital-first era.rn Click Here 6 SUCCESSFUL SOCIAL MEDIA TACTICS USED BY MAJOR FINANCIAL BRANDS Many social media ideas used by big institutions can be adapted by any bank or credit union and used to drive engagement and build awareness.Read More
REPUTATIONS GROW MORE FRAGILE THAN EVER: WHAT FINANCIAL BRANDS CAN DO Over a decade after the Great Recession, banks and credit unions still get slammed in reputation polls. Here's how they can reduce theimpact. Read More
( SPONSORED CONTENT ) WHAT IS GOOGLE’S E-A-T? AND WHY DO YOU NEED IT? Google is now rewarding websites that follow its E-A-T guidelines. View our white paper to help you navigate the new standards and improve your E-A-T rating. Click Here FINANCIAL STRESS NOW THE #1 REASON MILLENNIALS LOSE SLEEP New data help financial marketers understand the needs and concerns of this huge generation with its different views of the American Dream.Read More
MOBILE DEVICES PULL PAST TV, SHIFTING FINANCIAL BRANDS’ DIGITAL ADCHOICES
Putting financial marketing messages in front of consumers increasingly means spending on mobile channels, and rethinking engagement. Read More ( SPONSORED CONTENT ) MEMBERS & SERVICE: BUILDING TRUST IN THE DIGITAL AGE One-third of consumers will walk away from a company after just one bad service experience. How do credit unions meet their members’ service needs in the digital age? Click HereLoad More Articles
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