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USE BOLT WITHOUT A SMARTPHONE You can request a ride without having a smart device. Simply log in to your account with your phone number on our mobile site. Note: SIGNING-UP AS A BOLT COURIER Signing-up as a Bolt Courier. You can deliver by car, on a motorbike or by bicycle. If your preferred delivery method is not any of them, you can select the closest method possible. All it takes to join is signing up. After registering your details, our Operations team will SIGNING UP AS A FLEET OWNER Signing up as a Fleet Owner. If you own multiple vehicles, you can create your own fleet with Bolt. All you need to do is sign up. When you create your fleet owner account, you will be able to add vehicles and drivers to your fleet. Through your account, you will also receive reports stating your drivers' earnings, which will help you manage

BOLT HELP

For Passengers. Detailed guide and information on the passenger app, account & journeys. For Drivers. Information about the driver app, payouts, journey-related issues, etc

FOR DRIVERS

For Drivers. Information about the driver app, payouts, journey-related issues, etc. Bolt Help; For Drivers DRIVING WITH BOLT IN GHANA Step 2: Fill in your personal details. Step 3: Fill in your National ID (Driver’s License Number) and License Number (Reference number of the License) Step 4: Upload all the required documents and their expiry dates. Step 5: Fill in your payment details i.e. mobile money wallet where you want to receive payments: Select Person as your

Billing

BOLTI TÕUKERATTAD

Bolti tõukerattad. Bolt Abi. Sõitjatele. Bolti tõukerattad. Tõukeratas on halvasti pargitud Viimati uuendatud 1 kuu tagasi. Millised on tõukeratta parameetrid? Viimati uuendatud 4 kuud tagasi. Sõidu hind eeldatust kõrgem Viimati uuendatud 6 kuud KUI PALJU MAKSAB AUTORENT? Kui palju maksab autorent? Mariia. Viimati uuendatud 24 päeva tagasi. Esimesed 15 minutit alates reserveeringu tegemisest on tasuta. Kui reserveering kestab kauem kui 15 minutit, lisandub lõplikule summale reserveerimistasu. Sõit algab pärast seda kui avad rakenduses auto. Sõidu summa arvestatakse lähtudes sõidu kestusest (minutid JAK SI OBJEDNAT JÍZDU Objednání jízdy s aplikací Bolt je jednoduché. Vyberete si destinaci, v případě potřeby přidáte zastávky navíc a zvolíte kategorii. Poté stačí potvrdit objednávku. V případě, že došlo k problémům při objednání jízdy prosím kontaktujte naši zákaznickou podporu s co nejvíce detaily: se snímky obrazovky USE BOLT WITHOUT A SMARTPHONE You can request a ride without having a smart device. Simply log in to your account with your phone number on our mobile site. Note: SIGNING-UP AS A BOLT COURIER Signing-up as a Bolt Courier. You can deliver by car, on a motorbike or by bicycle. If your preferred delivery method is not any of them, you can select the closest method possible. All it takes to join is signing up. After registering your details, our Operations team will SIGNING UP AS A FLEET OWNER Signing up as a Fleet Owner. If you own multiple vehicles, you can create your own fleet with Bolt. All you need to do is sign up. When you create your fleet owner account, you will be able to add vehicles and drivers to your fleet. Through your account, you will also receive reports stating your drivers' earnings, which will help you manage

BOLT HELP

For Passengers. Detailed guide and information on the passenger app, account & journeys. For Drivers. Information about the driver app, payouts, journey-related issues, etc

FOR DRIVERS

Billing

BOLTI TÕUKERATTAD

Bolti tõukerattad. Bolt Abi. Sõitjatele. Bolti tõukerattad. Tõukeratas on halvasti pargitud Viimati uuendatud 1 kuu tagasi. Millised on tõukeratta parameetrid? Viimati uuendatud 4 kuud tagasi. Sõidu hind eeldatust kõrgem Viimati uuendatud 6 kuud KUI PALJU MAKSAB AUTORENT? Kui palju maksab autorent? Mariia. Viimati uuendatud 24 päeva tagasi. Esimesed 15 minutit alates reserveeringu tegemisest on tasuta. Kui reserveering kestab kauem kui 15 minutit, lisandub lõplikule summale reserveerimistasu. Sõit algab pärast seda kui avad rakenduses auto. Sõidu summa arvestatakse lähtudes sõidu kestusest (minutid JAK SI OBJEDNAT JÍZDU Objednání jízdy s aplikací Bolt je jednoduché. Vyberete si destinaci, v případě potřeby přidáte zastávky navíc a zvolíte kategorii. Poté stačí potvrdit objednávku. V případě, že došlo k problémům při objednání jízdy prosím kontaktujte naši zákaznickou podporu s co nejvíce detaily: se snímky obrazovky ABOUT DELIVERY TYPES The various type of deliveries you can complete on the platform are: Cash pickup: You must pay cash at the restaurant to collect the order.If you do not have enough cash on hand to do this, report the cash shortage to proceed. Cash drop-off: The customer must pay you in cash when you reach the delivery address.If the customer is unwilling to pay, report this in the app. INVOICING AND REPORTING GUIDE Invoicing and reporting on the Bolt platform depends on your registered entity: Private entity: you are registered and operate in your personal capacity; Business entity: you are registered and operate as part of a business or fleet.; At the end of the week, you

will receive an

ABOUT CONTACTLESS DELIVERY As coronavirus cases continue to spread throughout the world, you are encouraged to provide contactless delivery. Always check the client’s delivery notes for their preferred delivery method. Cont

BOLT HELP

For Passengers. Detailed guide and information on the passenger app, account & journeys. For Drivers. Information about the driver app, payouts, journey-related issues, etc HOW TO GET A PRICE ESTIMATE Your trip price is calculated based on: Base fare: the price for pickup. Minute rate: time from start to end of a trip. Kilometre rate: distance of the route covered. Dynamic pricing, if applicable. You will see the price estimate for each category after entering your destination. This prediction is the best estimate we can give

considering the

VEHICLE REQUIREMENTS Vehicle Requirements: Applies to Metropolitan and Remote cities. The vehicle must have less than 100 000 km on the clock. The vehicle must be in good cosmetic condition. The vehicle must pass the TRA 45 point inspection. Note: You should provide the required documents when registering a new vehicle to operate on the Bolt platform.

FOR FLEET OWNERS

For Fleet Owners. Information on working with Fleet Portal and on connecting your fleet and drivers. Bolt Help. For Fleet Owners. ACTIVE DELIVERY ISSUES I am running late to pick up the order Last updated June 08, 2021 10:33; The order is not ready for pick up Last updated June 08, 2021 11:45; My delivery bag is broken Last updated June 08, 2021 11:05; I can't find the delivery location Last updated June 08, 2021 10:37; Issue with a multiple drop-off delivery Last updated June 08, 2021 11:47; The customer does not have ID Last updated June 08 DOCUMENT REQUIREMENTS This document can be obtained from the Department of Transport. The following documents are needed to submit your application: For Individuals. 1 x certified copy of each document. For a Company. 1 x certified copy of each document. ID (RSA ID or passport) PrDP. Proof

of Address.

BECOMING A BOLT DRIVER Becoming a Bolt Driver. To be considered for driving on the platform, Bolt drivers must meet certain requirements (which may depend on the operating city): Clean criminal record. REPORTING AN ACCIDENT OR VIOLENT BEHAVIOUR If you were involved in a serious incident or accident, immediately notify the police and paramedics if necessary and let us know about the situation by contacting our Support team via the app or using the in-app SOS button if available. USE BOLT WITHOUT A SMARTPHONE You can request a ride without having a smart device. Simply log in to your account with your phone number on our mobile site. Note:

BOLT SCOOTERS

Scooter is parked badly Last updated April 08, 2021 11:42; What are the scooter parameters? Last updated April 29, 2021 16:26; How much does using a scooter cost? Last updated April 29, 2021 08:00; Price higher than expected Last updated November 20, 2020 10:56; How much does using a scooter cost? UPLOADING YOUR DOCUMENTS You are required to upload your documents during the Bolt signup process and update documents through the Driver Portal. To do this, follow these simple steps: Select the Settings tab in the driv SIGNING UP AS A FLEET OWNER If you own multiple vehicles, you can create your own fleet with Bolt. All you need to do is sign up. When you create your fleet owner account, you will be able to add vehicles and drivers to your WHERE DOES BOLT OPERATE? Bolt offers fast and affordable rides in more than 150 cities. You can check a full list of countries and cities on our website.

VEHICLE INSPECTION

Service quality is important to Bolt, and to align with this, every vehicle joining the platform must be inspected to ensure the comfort and safety of all users. You can visit a listed AutoGenius f DRIVING WITH BOLT IN GHANA To register as a driver on the Bolt Ghana platform, you must meet the following driving requirements: Are at least 25 years old Own a valid Ghana driver’s license Own a RESENDING A RIDE RECEIPT You will receive a ride receipt in the email linked to your Bolt account after every finished ride. An option to resend a receipt is available in the Ride history tab. If you need it to be sent to a different email address, simply change the email address in your

profile.

DRIVING WITH BOLT IN TANZANIA We are looking for drivers with vehicles to join our platform. To drive with Bolt in Tanzania, please make sure you meet all the requirements below: Vehicle requirements Car REPORTING AN ACCIDENT OR VIOLENT BEHAVIOUR If you were involved in a serious incident or accident, immediately notify the police and paramedics if necessary and let us know about the situation by contacting our Support team via the app or using the in-app SOS button if available. USE BOLT WITHOUT A SMARTPHONE You can request a ride without having a smart device. Simply log in to your account with your phone number on our mobile site. Note:

BOLT SCOOTERS

VEHICLE INSPECTION

profile.

HOW TO RENT A CAR

On the map, select the vehicle of your choice and reserve it. When you reach the car, unlock it with your Bolt app. To start the engine, press the engine start button or use the car keys. You can f

VEHICLE INSPECTION

Service quality is important to Bolt, and to align with this, every vehicle joining the platform must be inspected to ensure the comfort and safety of all users. You can visit a listed AutoGenius f SIGNING UP YOUR DELIVERY FLEET If you have several vehicles and couriers, you can sign up for your own Bolt fleet. Business delivery fleet: please complete the application form; Food delivery fleet: please email your local office.; Our fleet management team will contact you afterwards to help you through the onboarding process.

FOR FLEET OWNERS

For Fleet Owners. Information on working with Fleet Portal and on connecting your fleet and drivers. Bolt Help; For Fleet Owners VEHICLE REQUIREMENTS Metropolitan Cities Cape Town, Johannesburg and Durban Vehicle Categories: Johannesburg: Go, Classic, XL, Premium and Van Cape Town:

Go,

HOW TO GET A PRICE ESTIMATE Your trip price is calculated based on: Base fare: the price for pickup Minute rate: time from start to end of a trip Kilometre rate: distance of the route covered Dynamic pricing, if applicable. WEEKLY PAYMENT GUIDE A driver's work week is considered to be from Monday 00:00 to Sunday 23:59. Passengers can choose to pay with cash or card. Card trips will

appear as

HOW TO LEAVE A RATING Ratings help us keep the best drivers and provide you with a safe, high-quality service. At the end of each completed trip, you have the option to rate your experience. One star refers to poor ser

RATING A PASSENGER

When you end a journey and confirm the price, you will be requested to rate your passenger by giving them 1 to 5 stars. In case of a low rating, you will have to leave a comment as well. See the s

ACCOUNT INFORMATION

Bolt Help. Bolt Business. Business Account. Changing the Language of the Business Portal Last updated 2 months ago. Changing VAT Number Last updated 9 months ago. Email or Phone Number Not Accepted Last updated 8 months ago. Adding or Deleting Account Administrators Last updated 5 months ago. Deactivating Business Account Last updated 2

months ago.

USE BOLT WITHOUT A SMARTPHONE You can request a ride without having a smart device. Simply log in to your account with your phone number on our mobile site. Note: REPORTING AN ACCIDENT OR VIOLENT BEHAVIOUR Reporting an Accident or Violent Behaviour. If you were involved in a serious incident or accident, immediately notify the police and paramedics if necessary and let us know about the situation by contacting our Support team via the app or using the in-app SOS button if available. We assure you that we treat such incidents with utmost

priority.

VEHICLE INSPECTION

Vehicle inspections cost ₦2000 per vehicle and are carried out Mondays to Saturdays between 09:00 to 17:00. Please visit your nearest inspection location to have your vehicle inspected. Upon completion of the vehicle inspection, you will receive an email with your AutoGenius Vehicle Inspection Report. UPLOADING YOUR DOCUMENTS Select the Settings tab in the driver app. Tap Driver Portal and then log in (same credentials as the driver app) Under Menu, select My Documents. Upload your personal and vehicle documents. Here are some tips for uploading your documents: Make sure images are not blurry and text is readable. The images must be in full-colour (not in greyscale)

BOLT SCOOTERS

Bolt Help. For Passengers. Bolt Scooters. Scooter is parked badly Last updated 2 months ago. What are the scooter parameters? Last updated 1 month ago. How much does using a scooter cost? Last updated 1 month ago. Price higher than expected Last updated 6 months ago. RESENDING A RIDE RECEIPT Resending a ride receipt. You will receive a ride receipt in the email linked to your Bolt account after every finished ride. An option to resend a receipt is available in the Ride history tab. If you need it to be sent to a different email address, simply change the email address in your profile. If you can’t find a specific receipt or you DRIVING WITH BOLT IN GHANA Step 2: Fill in your personal details. Step 3: Fill in your National ID (Driver’s License Number) and License Number (Reference number of the License) Step 4: Upload all the required documents and their expiry dates. Step 5: Fill in your payment details i.e. mobile money wallet where you want to receive payments: Select Person as your

Billing

WHERE DOES BOLT OPERATE? Where does Bolt operate? Bolt offers fast and affordable rides in more than 150 cities. You can check a full list of countries and cities on

our website.

ACCOUNT INFORMATION

months ago.

priority.

VEHICLE INSPECTION

BOLT SCOOTERS

Billing

WHERE DOES BOLT OPERATE? Where does Bolt operate? Bolt offers fast and affordable rides in more than 150 cities. You can check a full list of countries and cities on

our website.

FOR FLEET OWNERS

For Fleet Owners. Information on working with Fleet Portal and on connecting your fleet and drivers. Bolt Help. For Fleet Owners.

BOLT SCOOTERS

HOW TO RENT A CAR

How to rent a car. On the map, select the vehicle of your choice and reserve it. When you reach the car, unlock it with your Bolt app. To start the engine, press the engine start button or use the car keys. You can find the keys in the cup holder or close to the gear stick. You can rent a car for any period you wish: for a few minutes, hours SIGNING UP AS A FLEET OWNER Signing up as a Fleet Owner. If you own multiple vehicles, you can create your own fleet with Bolt. All you need to do is sign up. When you create your fleet owner account, you will be able to add vehicles and drivers to your fleet. Through your account, you will also receive reports stating your drivers' earnings, which will help you manage HOW TO GET A PRICE ESTIMATE Your trip price is calculated based on: Base fare: the price for pickup. Minute rate: time from start to end of a trip. Kilometre rate: distance of the route covered. Dynamic pricing, if applicable. You will see the price estimate for each category after entering your destination. This prediction is the best estimate we can give

considering the

SIGNING-UP AS A BOLT COURIER Signing-up as a Bolt Courier. You can deliver by car, on a motorbike or by bicycle. If your preferred delivery method is not any of them, you can select the closest method possible. All it takes to join is signing up. After registering your details, our Operations team will WEEKLY PAYMENT GUIDE Weekly Payment Guide. A driver's work week is considered to be from Monday 00:00 to Sunday 23:59. Passengers can choose to pay with cash or card. Card trips will appear as Bolt Payment or In-app Payment on the app and in your balances. Your Balance, which is a breakdown of your weekly earnings, is made up of your: HOW TO CHANGE MY BANK ACCOUNT DETAILS Bank details requirements. The account holder name must be correct and consist only of letters from A to Z (e.g. John Smith) Your mobile number must be correct and start with one of the following prefixes: 25470, 25471, 25472, 25474, 25476 or 25479 HOW TO CHANGE MY BANK ACCOUNT DETAILS Bank details requirements. The account holder name is correct (full name) and consists only of letters from A to Z (e.g. John Smith) The account number is ten digits long and without any extra characters

(e.g. 1234567890)

HOW CAN WE HELP?

For Passengers. Detailed guide and information on the rider app, account & rides. Bolt Food. Information about the food app, placing an

order and delivery

USE BOLT WITHOUT A SMARTPHONE You can request a ride without having a smart device. Simply log in to your account with your phone number on our mobile site. Note: SIGNING-UP AS A BOLT COURIER Signing-up as a Bolt Courier. You can deliver by car, on a motorbike or by bicycle. If your preferred delivery method is not any of them, you can select the closest method possible. All it takes to join is signing up. After registering your details, our Operations team will REPORTING AN ACCIDENT OR VIOLENT BEHAVIOUR Reporting an Accident or Violent Behaviour. If you were involved in a serious incident or accident, immediately notify the police and paramedics if necessary and let us know about the situation by contacting our Support team via the app or using the in-app SOS button if available. We assure you that we treat such incidents with utmost

priority.

FOR DRIVERS

For Drivers. Information about the driver app, payouts, journey-related issues, etc. Bolt Help; For Drivers

VEHICLE INSPECTION

our website.

DRIVING WITH BOLT IN TANZANIA We are looking for drivers with vehicles to join our platform. To drive with Bolt in Tanzania, please make sure you meet all the requirements below: Vehicle requirements Car BOLT ABI - SUPPORT.TAXIFY.EUTRANSLATE THIS PAGE Sõitjatele. Teavet sinu äpi ja sõitude kohta. Bolt Food. Informatsioon toidu tellimise rakenduse, tellimuse esitamise ja kohaletoomise kohta. Juhtidele USE BOLT WITHOUT A SMARTPHONE You can request a ride without having a smart device. Simply log in to your account with your phone number on our mobile site. Note:

HOW CAN WE HELP?

For Passengers. Detailed guide and information on the rider app, account & rides. Bolt Food. Information about the food app, placing an

order and delivery

priority.

FOR DRIVERS

For Drivers. Information about the driver app, payouts, journey-related issues, etc. Bolt Help; For Drivers

VEHICLE INSPECTION

our website.

DRIVING WITH BOLT IN TANZANIA We are looking for drivers with vehicles to join our platform. To drive with Bolt in Tanzania, please make sure you meet all the requirements below: Vehicle requirements Car BOLT ABI - SUPPORT.TAXIFY.EUTRANSLATE THIS PAGE Sõitjatele. Teavet sinu äpi ja sõitude kohta. Bolt Food. Informatsioon toidu tellimise rakenduse, tellimuse esitamise ja kohaletoomise kohta. Juhtidele

FOR PASSENGERS

For Passengers. Detailed guide and information on the rider app, account & rides. Bolt Help. For Passengers. ACCOUNT – BOLT HELP Account. Bolt Help. For Drivers. Account. Reasons for a Blocked Account Last updated 1 month ago. Solihull Document Requirements Last updated 14 hours ago. Dudley Document Requirements Last updated 13 hours ago. London Document Requirements Last updated 6 days ago. Milton Keynes Document Requirements Last updated 6 days ago. SIGNING UP YOUR DELIVERY FLEET If you have several vehicles and couriers, you can sign up for your own Bolt fleet. Business delivery fleet: please complete the application form; Food delivery fleet: please email your local office.; Our fleet management team will contact you afterwards to help you through the onboarding process. VEHICLE REQUIREMENTS Vehicle Requirements: Applies to Metropolitan and Remote cities. The vehicle must have less than 100 000 km on the clock. The vehicle must be in good cosmetic condition. The vehicle must pass the TRA 45 point inspection. Note: You should provide the required documents when registering a new vehicle to operate on the Bolt platform. WEEKLY PAYMENT GUIDE Weekly Payment Guide. A driver's work week is considered to be from Monday 00:00 to Sunday 23:59. Passengers can choose to pay with cash or card. Card trips will appear as Bolt Payment or In-app Payment on the app and in your balances. Your Balance, which is a breakdown of your weekly earnings, is made up of your:

VEHICLE INSPECTION

Vehicle inspections cost ₦2000 per vehicle and are carried out Mondays to Saturdays between 09:00 to 17:00. Please visit your nearest inspection location to have your vehicle inspected. Upon completion of the vehicle inspection, you will receive an email with your AutoGenius Vehicle Inspection Report. HOW THE ACCEPTANCE RATE WORKS The acceptance rate represents the percentage of all the delivery requests you receive, accept and complete. The order acceptance rate for couriers is 80% (i.e. 8 out of every 10 orders). This stat WHERE DOES BOLT OPERATE? Where does Bolt operate? Bolt offers fast and affordable rides in more than 150 cities. You can check a full list of countries and cities on

our website.

BECOMING A BOLT DRIVER Becoming a Bolt Driver. To be considered for driving on the platform, Bolt drivers must meet certain requirements (which may depend on the operating city): Clean criminal record. HOW TO CHANGE MY BANK ACCOUNT DETAILS Bank details requirements. The account holder name must be correct and consist only of letters from A to Z (e.g. John Smith) Your mobile number must be correct and start with one of the following prefixes: 25470, 25471, 25472, 25474, 25476 or 25479

HOW CAN WE HELP?

For Passengers. Detailed guide and information on the rider app, account & rides. Bolt Food. Information about the food app, placing an

order and delivery

USE BOLT WITHOUT A SMARTPHONE You can request a ride without having a smart device. Simply log in to your account with your phone number on our mobile site. Note: SIGNING-UP AS A BOLT COURIER Signing-up as a Bolt Courier. You can deliver by car, on a motorbike or by bicycle. If your preferred delivery method is not any of them, you can select the closest method possible. All it takes to join is signing up. After registering your details, our Operations team will REPORTING AN ACCIDENT OR VIOLENT BEHAVIOUR Reporting an Accident or Violent Behaviour. If you were involved in a serious incident or accident, immediately notify the police and paramedics if necessary and let us know about the situation by contacting our Support team via the app or using the in-app SOS button if available. We assure you that we treat such incidents with utmost

priority.

FOR DRIVERS

For Drivers. Information about the driver app, payouts, journey-related issues, etc. Bolt Help; For Drivers

VEHICLE INSPECTION

our website.

DRIVING WITH BOLT IN TANZANIA We are looking for drivers with vehicles to join our platform. To drive with Bolt in Tanzania, please make sure you meet all the requirements below: Vehicle requirements Car BOLT ABI - SUPPORT.TAXIFY.EUTRANSLATE THIS PAGE Sõitjatele. Teavet sinu äpi ja sõitude kohta. Bolt Food. Informatsioon toidu tellimise rakenduse, tellimuse esitamise ja kohaletoomise kohta. Juhtidele

HOW CAN WE HELP?

For Passengers. Detailed guide and information on the rider app, account & rides. Bolt Food. Information about the food app, placing an

order and delivery

USE BOLT WITHOUT A SMARTPHONE You can request a ride without having a smart device. Simply log in to your account with your phone number on our mobile site. Note: SIGNING-UP AS A BOLT COURIER Signing-up as a Bolt Courier. You can deliver by car, on a motorbike or by bicycle. If your preferred delivery method is not any of them, you can select the closest method possible. All it takes to join is signing up. After registering your details, our Operations team will REPORTING AN ACCIDENT OR VIOLENT BEHAVIOUR Reporting an Accident or Violent Behaviour. If you were involved in a serious incident or accident, immediately notify the police and paramedics if necessary and let us know about the situation by contacting our Support team via the app or using the in-app SOS button if available. We assure you that we treat such incidents with utmost

priority.

FOR DRIVERS

For Drivers. Information about the driver app, payouts, journey-related issues, etc. Bolt Help; For Drivers

VEHICLE INSPECTION

our website.

DRIVING WITH BOLT IN TANZANIA We are looking for drivers with vehicles to join our platform. To drive with Bolt in Tanzania, please make sure you meet all the requirements below: Vehicle requirements Car BOLT ABI - SUPPORT.TAXIFY.EUTRANSLATE THIS PAGE Sõitjatele. Teavet sinu äpi ja sõitude kohta. Bolt Food. Informatsioon toidu tellimise rakenduse, tellimuse esitamise ja kohaletoomise kohta. Juhtidele

FOR PASSENGERS

VEHICLE INSPECTION

Vehicle inspections cost ₦2000 per vehicle and are carried out Mondays to Saturdays between 09:00 to 17:00. Please visit your nearest inspection location to have your vehicle inspected. Upon completion of the vehicle inspection, you will receive an email with your AutoGenius Vehicle Inspection Report. HOW THE ACCEPTANCE RATE WORKS The acceptance rate represents the percentage of all the delivery requests you receive, accept and complete. The order acceptance rate for couriers is 80% (i.e. 8 out of every 10 orders). This stat WHERE DOES BOLT OPERATE? Where does Bolt operate? Bolt offers fast and affordable rides in more than 150 cities. You can check a full list of countries and cities on

our website.

BECOMING A BOLT DRIVER Becoming a Bolt Driver. To be considered for driving on the platform, Bolt drivers must meet certain requirements (which may depend on the operating city): Clean criminal record. HOW TO CHANGE MY BANK ACCOUNT DETAILS Bank details requirements. The account holder name must be correct and consist only of letters from A to Z (e.g. John Smith) Your mobile number must be correct and start with one of the following prefixes: 25470, 25471, 25472, 25474, 25476 or 25479

HOW CAN WE HELP?

For Passengers. Detailed guide and information on the rider app, account & rides. Bolt Food. Information about the food app, placing an

order and delivery

USE BOLT WITHOUT A SMARTPHONE You can request a ride without having a smart device. Simply log in to your account with your phone number on our mobile site. Note: REPORTING AN ACCIDENT OR VIOLENT BEHAVIOUR If you were involved in a serious incident or accident, immediately notify the police and paramedics if necessary and let us know about the situation by contacting our Support team via the app or using the in-app SOS button if available. SIGNING-UP AS A BOLT COURIER To become a Bolt Courier, you need to meet the following criteria: Be at least 18 years old Speak at least the local language or English Own

a smartphone

FOR DRIVERS

For Drivers. Information about the driver app, payouts, journey-related issues, etc. Bolt Help; For Drivers VEHICLE REQUIREMENTS Metropolitan Cities Cape Town, Johannesburg and Durban Vehicle Categories: Johannesburg: Go, Classic, XL, Premium and Van Cape Town:

Go,

VEHICLE INSPECTION

Service quality is important to Bolt, and to align with this, every vehicle joining the platform must be inspected to ensure the comfort and safety of all users. You can visit a listed AutoGenius f DRIVING WITH BOLT IN TANZANIA We are looking for drivers with vehicles to join our platform. To drive with Bolt in Tanzania, please make sure you meet all the requirements below: Vehicle requirements Car

MY DRIVER WAS RUDE

We are sorry to hear that you weren’t happy with the service you received! Thank you for reporting this to us. We promise to take BOLT ABI - SUPPORT.TAXIFY.EU Sõitjatele. Teavet sinu äpi ja sõitude kohta. Bolt Food. Informatsioon toidu tellimise rakenduse, tellimuse esitamise ja kohaletoomise kohta. Juhtidele

HOW CAN WE HELP?

For Passengers. Detailed guide and information on the rider app, account & rides. Bolt Food. Information about the food app, placing an

order and delivery

USE BOLT WITHOUT A SMARTPHONE You can request a ride without having a smart device. Simply log in to your account with your phone number on our mobile site. Note: REPORTING AN ACCIDENT OR VIOLENT BEHAVIOUR If you were involved in a serious incident or accident, immediately notify the police and paramedics if necessary and let us know about the situation by contacting our Support team via the app or using the in-app SOS button if available. SIGNING-UP AS A BOLT COURIER To become a Bolt Courier, you need to meet the following criteria: Be at least 18 years old Speak at least the local language or English Own

a smartphone

FOR DRIVERS

Go,

VEHICLE INSPECTION

Service quality is important to Bolt, and to align with this, every vehicle joining the platform must be inspected to ensure the comfort and safety of all users. You can visit a listed AutoGenius f DRIVING WITH BOLT IN TANZANIA We are looking for drivers with vehicles to join our platform. To drive with Bolt in Tanzania, please make sure you meet all the requirements below: Vehicle requirements Car

MY DRIVER WAS RUDE

FOR PASSENGERS

For Passengers. Detailed guide and information on the rider app, account & rides. Bolt Help; For Passengers VEHICLE REQUIREMENTS Metropolitan Cities Cape Town, Johannesburg and Durban Vehicle Categories: Johannesburg: Go, Classic, XL, Premium and Van Cape Town:

Go,

VEHICLE INSPECTION

Service quality is important to Bolt, and to align with this, every vehicle joining the platform must be inspected to ensure the comfort and safety of all users. You can visit a listed AutoGenius f

ACCOUNT INFORMATION

How can we help? Sign in. Account information. Bolt Help; Bolt Business; Account information ACCOUNT – BOLT HELP How can we help? Sign in. Account. Bolt Help; For Drivers; Account BECOMING A BOLT DRIVER To be considered for driving on the platform, Bolt drivers must meet certain requirements (which may depend on the operating city): Valid driver’s license Vehicle registration Proof of WEEKLY PAYMENT GUIDE A driver's work week is considered to be from Monday 00:00 to Sunday 23:59. Passengers can choose to pay with cash or card. Card trips will

appear as

BOLT ABI - SUPPORT.TAXIFY.EU Sõitjatele. Teavet sinu äpi ja sõitude kohta. Bolt Food. Informatsioon toidu tellimise rakenduse, tellimuse esitamise ja kohaletoomise kohta. Juhtidele HOW TO LEAVE A RATING Ratings help us keep the best drivers and provide you with a safe, high-quality service. At the end of each completed trip, you have the option to rate your experience. One star refers to poor ser

RATING A PASSENGER

When you end a journey and confirm the price, you will be requested to rate your passenger by giving them 1 to 5 stars. In case of a low rating, you will have to leave a comment as well. See the s

Ride Drive

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Ride Drive

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THE FAST, AFFORDABLE WAY TO RIDE. Download the Bolt app EARN EXTRA MONEY DRIVING Set your own schedule, be your own boss.

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THE BEST PRICES

We aim to offer the best ride prices in every city. See for yourself!

EASY TO USE

Get wherever you need to go as quickly as possible. GET A RIDE IN MINUTES! Pick your destination, request a ride, meet your driver, enjoy the

journey.

SAFE AND CONVENIENT

Moving with Bolt is easy, convenient and fast. HAPPY DRIVERS, HAPPY RIDERS Bolt drivers earn more thanks to lower commission rates. ALWAYS THERE FOR YOU Get fast support, whenever you need it.

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BOLT HELP

FOR DRIVERS

Billing

BOLTI TÕUKERATTAD

BOLT HELP

FOR DRIVERS

Billing

BOLTI TÕUKERATTAD

will receive an

BOLT HELP

considering the

FOR FLEET OWNERS

of Address.

BOLT SCOOTERS

VEHICLE INSPECTION

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BOLT SCOOTERS

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HOW TO RENT A CAR

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FOR FLEET OWNERS

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RATING A PASSENGER

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priority.

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