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SUPPORTNINJA
SupportNinja’s vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Created in 2014, SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management.SUPPORTNINJA
Sean Brian Dacillo. Ninja. “SupportNinja is a company that offers an enjoyable and engaging working environment with wonderful colleagues and awesome clients. The company offers many growth and development opportunities and a chance to learn how to think outside the box and always find new ways to achieve the best results.”. CUSTOMER SUPPORT OUTSOURCING Assist Your Customers Around the Clock. Outsourcing customer service and technical support helps you focus on what you do best: growing your company. Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’sCONTENT MODERATION
Your SupportNinja team is specially trained to understand and moderate content based on your unique community standards. They support a safe and open platform, so your customers stay confident in your brand. Paired with customer support, content moderation offers an omnichannel approach which helps meet customers where they are.SECURITY POLICY
You can report vulnerabilities by contacting security@supportninja.com or submitting a vulnerability to our HackerOne profile. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules. 10.User protection.
EMAIL SUPPORT SERVICES Email support outsourcing is an extension of customer service. Outsourced email support service has various benefits like accurate monitoring and evaluation of customer queries. WHAT IS A SERVICE LEVEL AGREEMENT?: ITS VALUE AND WHAT IT As Hubspot defines it, a service-level agreement (SLA) is a contract that establishes a set of deliverables that one party has agreed to provide another. It allows for both parties to be held accountable for their agreed upon roles and responsibilities while also tracking any improvements or opportunities. Think of a SLA as a list of KPIs (key 10-POINT OUTSOURCING CHECKLIST WHEN CHOOSING AN Rules aside, the checklist has 10 other points to take into when looking to outsource business process outsourcing. 2. A full deck. When shopping for an offshore business process outsourcing company, no matter where they’re based, look for the words, “omnichannel”. This means that they won’t only provide back-office support orcustomer
4 CUSTOMER SERVICE PROCESSES YOU SHOULD HAVE IN PLACE According to Microsoft’s 2016 Global State of Customer Service Report, 55 percent of consumers’ customers service interactions are currently happening online, and 28 percent are through a mobile device.If your sales occur online, you may benefit from learning more about four core customer service processes that you should have inplace.
OUTSOURCING FOR STARTUPS Technical Ninjas are experts in your software. Your customers deserve 24/7 technical support from agents who know your technology inside and out. SupportNinja makes this a reality, and can scale with your business. You build the platform, we’ll keep it running. Let Ninja handle the minute back-office details with diligence and care.SUPPORTNINJA
SupportNinja’s vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Created in 2014, SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management.SUPPORTNINJA
Sean Brian Dacillo. Ninja. “SupportNinja is a company that offers an enjoyable and engaging working environment with wonderful colleagues and awesome clients. The company offers many growth and development opportunities and a chance to learn how to think outside the box and always find new ways to achieve the best results.”. CUSTOMER SUPPORT OUTSOURCING Assist Your Customers Around the Clock. Outsourcing customer service and technical support helps you focus on what you do best: growing your company. Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’sCONTENT MODERATION
Your SupportNinja team is specially trained to understand and moderate content based on your unique community standards. They support a safe and open platform, so your customers stay confident in your brand. Paired with customer support, content moderation offers an omnichannel approach which helps meet customers where they are.SECURITY POLICY
You can report vulnerabilities by contacting security@supportninja.com or submitting a vulnerability to our HackerOne profile. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules. 10.User protection.
EMAIL SUPPORT SERVICES Email support outsourcing is an extension of customer service. Outsourced email support service has various benefits like accurate monitoring and evaluation of customer queries. WHAT IS A SERVICE LEVEL AGREEMENT?: ITS VALUE AND WHAT IT As Hubspot defines it, a service-level agreement (SLA) is a contract that establishes a set of deliverables that one party has agreed to provide another. It allows for both parties to be held accountable for their agreed upon roles and responsibilities while also tracking any improvements or opportunities. Think of a SLA as a list of KPIs (key 10-POINT OUTSOURCING CHECKLIST WHEN CHOOSING AN Rules aside, the checklist has 10 other points to take into when looking to outsource business process outsourcing. 2. A full deck. When shopping for an offshore business process outsourcing company, no matter where they’re based, look for the words, “omnichannel”. This means that they won’t only provide back-office support orcustomer
4 CUSTOMER SERVICE PROCESSES YOU SHOULD HAVE IN PLACE According to Microsoft’s 2016 Global State of Customer Service Report, 55 percent of consumers’ customers service interactions are currently happening online, and 28 percent are through a mobile device.If your sales occur online, you may benefit from learning more about four core customer service processes that you should have inplace.
CUSTOMER SUPPORT OUTSOURCING Assist Your Customers Around the Clock. Outsourcing customer service and technical support helps you focus on what you do best: growing your company. Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’sSUPPORTNINJA
Agents Dedicated To Your Brand & Products. We recruit and train our Technical Support Ninjas to be experts in your app for your users. Each Ninja learns the ins and outs of your software, so they're ready to assist customers with any technical issue or UX obstacle users could encounter. Furthermore, our technical support outsourcingservices
SUPPORTNINJA
We’ll work to find a customized outsourcing solution for your current size and needs. 2. Make it Official. Once everything is in order, we will send an agreement for you to review and sign. Then we can move on to the best part – making your outsourced support team a reality. 3. Take the Survey. Fill out a detailed Onboarding Survey. DATA ENTRY OUTSOURCING SERVICES Outsource Image Data Entry. Expert image handling – safe storage, indexing, sorting, format conversion and enhancement of all your company’s images. Outsourcing image data entry services has never been this easy. Our agents are well versed with handling image-basedfiles. Learn More .
SUPPORTNINJA
Role-based Pricing. We Find and Keep the Best Talent for your company. Our pricing model is simple and varies depending on your specific needs and the number of ninjas your organization requires.SUPPORTNINJA
Great effort is put into empowering Self-Improvement. In order to keep the mind young, one must stay learning throughout their life. At SupportNinja we take learning and self-development seriously with in-house learning curriculums. We reward our Ninjas for coursecompletions with
SECURITY POLICY
You can report vulnerabilities by contacting security@supportninja.com or submitting a vulnerability to our HackerOne profile. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules. 10.User protection.
OUTSOURCING DATA ENTRY At this point, you give up the opportunity of being more profitable by doing work that reduces your profitability. You could fast-track results and maintain accuracy by retaining data entry outsourcing services. SupportNinja offers an all encompassing data entry servicethat
SUPPORTNINJA
Get outsourcing help from SupportNinja. Fill out the form, leave us a note and we'll update you if we see partnership potential. 6 BEST WAYS TO COLLECT FEEDBACK FROM CUSTOMERS The hard part is getting your customers to open the email, so you need a great subject line. Make it personalized and avoid expressions such as free or reminder. Let your customers know why you need their feedback and how it benefits them – not you. It’s also a good idea to let them know up front how long it will take to complete the OUTSOURCING FOR STARTUPS Technical Ninjas are experts in your software. Your customers deserve 24/7 technical support from agents who know your technology inside and out. SupportNinja makes this a reality, and can scale with your business. You build the platform, we’ll keep it running. Let Ninja handle the minute back-office details with diligence and care.SUPPORTNINJA
SupportNinja’s vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Created in 2014, SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management.SUPPORTNINJA
Sean Brian Dacillo. Ninja. “SupportNinja is a company that offers an enjoyable and engaging working environment with wonderful colleagues and awesome clients. The company offers many growth and development opportunities and a chance to learn how to think outside the box and always find new ways to achieve the best results.”. CUSTOMER SUPPORT OUTSOURCING Assist Your Customers Around the Clock. Outsourcing customer service and technical support helps you focus on what you do best: growing your company. Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’sCONTENT MODERATION
Your SupportNinja team is specially trained to understand and moderate content based on your unique community standards. They support a safe and open platform, so your customers stay confident in your brand. Paired with customer support, content moderation offers an omnichannel approach which helps meet customers where they are.SECURITY POLICY
You can report vulnerabilities by contacting security@supportninja.com or submitting a vulnerability to our HackerOne profile. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules. 10.User protection.
EMAIL SUPPORT SERVICES Email support outsourcing is an extension of customer service. Outsourced email support service has various benefits like accurate monitoring and evaluation of customer queries. WHAT IS A SERVICE LEVEL AGREEMENT?: ITS VALUE AND WHAT IT As Hubspot defines it, a service-level agreement (SLA) is a contract that establishes a set of deliverables that one party has agreed to provide another. It allows for both parties to be held accountable for their agreed upon roles and responsibilities while also tracking any improvements or opportunities. Think of a SLA as a list of KPIs (key 10-POINT OUTSOURCING CHECKLIST WHEN CHOOSING AN Rules aside, the checklist has 10 other points to take into when looking to outsource business process outsourcing. 2. A full deck. When shopping for an offshore business process outsourcing company, no matter where they’re based, look for the words, “omnichannel”. This means that they won’t only provide back-office support orcustomer
4 CUSTOMER SERVICE PROCESSES YOU SHOULD HAVE IN PLACE According to Microsoft’s 2016 Global State of Customer Service Report, 55 percent of consumers’ customers service interactions are currently happening online, and 28 percent are through a mobile device.If your sales occur online, you may benefit from learning more about four core customer service processes that you should have inplace.
OUTSOURCING FOR STARTUPS Technical Ninjas are experts in your software. Your customers deserve 24/7 technical support from agents who know your technology inside and out. SupportNinja makes this a reality, and can scale with your business. You build the platform, we’ll keep it running. Let Ninja handle the minute back-office details with diligence and care.SUPPORTNINJA
SupportNinja’s vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Created in 2014, SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management.SUPPORTNINJA
Sean Brian Dacillo. Ninja. “SupportNinja is a company that offers an enjoyable and engaging working environment with wonderful colleagues and awesome clients. The company offers many growth and development opportunities and a chance to learn how to think outside the box and always find new ways to achieve the best results.”. CUSTOMER SUPPORT OUTSOURCING Assist Your Customers Around the Clock. Outsourcing customer service and technical support helps you focus on what you do best: growing your company. Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’sCONTENT MODERATION
Your SupportNinja team is specially trained to understand and moderate content based on your unique community standards. They support a safe and open platform, so your customers stay confident in your brand. Paired with customer support, content moderation offers an omnichannel approach which helps meet customers where they are.SECURITY POLICY
You can report vulnerabilities by contacting security@supportninja.com or submitting a vulnerability to our HackerOne profile. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules. 10.User protection.
EMAIL SUPPORT SERVICES Email support outsourcing is an extension of customer service. Outsourced email support service has various benefits like accurate monitoring and evaluation of customer queries. WHAT IS A SERVICE LEVEL AGREEMENT?: ITS VALUE AND WHAT IT As Hubspot defines it, a service-level agreement (SLA) is a contract that establishes a set of deliverables that one party has agreed to provide another. It allows for both parties to be held accountable for their agreed upon roles and responsibilities while also tracking any improvements or opportunities. Think of a SLA as a list of KPIs (key 10-POINT OUTSOURCING CHECKLIST WHEN CHOOSING AN Rules aside, the checklist has 10 other points to take into when looking to outsource business process outsourcing. 2. A full deck. When shopping for an offshore business process outsourcing company, no matter where they’re based, look for the words, “omnichannel”. This means that they won’t only provide back-office support orcustomer
4 CUSTOMER SERVICE PROCESSES YOU SHOULD HAVE IN PLACE According to Microsoft’s 2016 Global State of Customer Service Report, 55 percent of consumers’ customers service interactions are currently happening online, and 28 percent are through a mobile device.If your sales occur online, you may benefit from learning more about four core customer service processes that you should have inplace.
CUSTOMER SUPPORT OUTSOURCING Assist Your Customers Around the Clock. Outsourcing customer service and technical support helps you focus on what you do best: growing your company. Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’sSUPPORTNINJA
Agents Dedicated To Your Brand & Products. We recruit and train our Technical Support Ninjas to be experts in your app for your users. Each Ninja learns the ins and outs of your software, so they're ready to assist customers with any technical issue or UX obstacle users could encounter. Furthermore, our technical support outsourcingservices
SUPPORTNINJA
We’ll work to find a customized outsourcing solution for your current size and needs. 2. Make it Official. Once everything is in order, we will send an agreement for you to review and sign. Then we can move on to the best part – making your outsourced support team a reality. 3. Take the Survey. Fill out a detailed Onboarding Survey. DATA ENTRY OUTSOURCING SERVICES Outsource Image Data Entry. Expert image handling – safe storage, indexing, sorting, format conversion and enhancement of all your company’s images. Outsourcing image data entry services has never been this easy. Our agents are well versed with handling image-basedfiles. Learn More .
SUPPORTNINJA
Role-based Pricing. We Find and Keep the Best Talent for your company. Our pricing model is simple and varies depending on your specific needs and the number of ninjas your organization requires.SUPPORTNINJA
Great effort is put into empowering Self-Improvement. In order to keep the mind young, one must stay learning throughout their life. At SupportNinja we take learning and self-development seriously with in-house learning curriculums. We reward our Ninjas for coursecompletions with
SECURITY POLICY
You can report vulnerabilities by contacting security@supportninja.com or submitting a vulnerability to our HackerOne profile. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules. 10.User protection.
OUTSOURCING DATA ENTRY At this point, you give up the opportunity of being more profitable by doing work that reduces your profitability. You could fast-track results and maintain accuracy by retaining data entry outsourcing services. SupportNinja offers an all encompassing data entry servicethat
SUPPORTNINJA
Get outsourcing help from SupportNinja. Fill out the form, leave us a note and we'll update you if we see partnership potential. 6 BEST WAYS TO COLLECT FEEDBACK FROM CUSTOMERS The hard part is getting your customers to open the email, so you need a great subject line. Make it personalized and avoid expressions such as free or reminder. Let your customers know why you need their feedback and how it benefits them – not you. It’s also a good idea to let them know up front how long it will take to complete the OUTSOURCING FOR STARTUPS Technical Ninjas are experts in your software. Your customers deserve 24/7 technical support from agents who know your technology inside and out. SupportNinja makes this a reality, and can scale with your business. You build the platform, we’ll keep it running. Let Ninja handle the minute back-office details with diligence and care.SUPPORTNINJA
Sean Brian Dacillo. Ninja. “SupportNinja is a company that offers an enjoyable and engaging working environment with wonderful colleagues and awesome clients. The company offers many growth and development opportunities and a chance to learn how to think outside the box and always find new ways to achieve the best results.”.SUPPORTNINJA
SupportNinja’s vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Created in 2014, SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management. CUSTOMER SUPPORT OUTSOURCING Assist Your Customers Around the Clock. Outsourcing customer service and technical support helps you focus on what you do best: growing your company. Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’sSUPPORTNINJA
Role-based Pricing. We Find and Keep the Best Talent for your company. Our pricing model is simple and varies depending on your specific needs and the number of ninjas your organization requires.CONTENT MODERATION
Your SupportNinja team is specially trained to understand and moderate content based on your unique community standards. They support a safe and open platform, so your customers stay confident in your brand. Paired with customer support, content moderation offers an omnichannel approach which helps meet customers where they are. EMAIL SUPPORT SERVICES Email support outsourcing is an extension of customer service. Outsourced email support service has various benefits like accurate monitoring and evaluation of customer queries. WHAT IS A SERVICE LEVEL AGREEMENT?: ITS VALUE AND WHAT IT As Hubspot defines it, a service-level agreement (SLA) is a contract that establishes a set of deliverables that one party has agreed to provide another. It allows for both parties to be held accountable for their agreed upon roles and responsibilities while also tracking any improvements or opportunities. Think of a SLA as a list of KPIs (key 10-POINT OUTSOURCING CHECKLIST WHEN CHOOSING AN Rules aside, the checklist has 10 other points to take into when looking to outsource business process outsourcing. 2. A full deck. When shopping for an offshore business process outsourcing company, no matter where they’re based, look for the words, “omnichannel”. This means that they won’t only provide back-office support orcustomer
WHY THE PHILIPPINES? The BPO sector is the leading source of private employment in the Philippines, employing over 1 million people. It’s also a major contributor to the country’s extremely low unemployment rate (6%). The Philippines is second only to China as the fastest growing economy in Asia, with a GDP growth of 6.1% in 2014, and 7.2% in 2013. OUTSOURCING FOR STARTUPS Technical Ninjas are experts in your software. Your customers deserve 24/7 technical support from agents who know your technology inside and out. SupportNinja makes this a reality, and can scale with your business. You build the platform, we’ll keep it running. Let Ninja handle the minute back-office details with diligence and care.SUPPORTNINJA
Sean Brian Dacillo. Ninja. “SupportNinja is a company that offers an enjoyable and engaging working environment with wonderful colleagues and awesome clients. The company offers many growth and development opportunities and a chance to learn how to think outside the box and always find new ways to achieve the best results.”.SUPPORTNINJA
SupportNinja’s vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Created in 2014, SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management. CUSTOMER SUPPORT OUTSOURCING Assist Your Customers Around the Clock. Outsourcing customer service and technical support helps you focus on what you do best: growing your company. Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’sSUPPORTNINJA
Role-based Pricing. We Find and Keep the Best Talent for your company. Our pricing model is simple and varies depending on your specific needs and the number of ninjas your organization requires.CONTENT MODERATION
Your SupportNinja team is specially trained to understand and moderate content based on your unique community standards. They support a safe and open platform, so your customers stay confident in your brand. Paired with customer support, content moderation offers an omnichannel approach which helps meet customers where they are. EMAIL SUPPORT SERVICES Email support outsourcing is an extension of customer service. Outsourced email support service has various benefits like accurate monitoring and evaluation of customer queries. WHAT IS A SERVICE LEVEL AGREEMENT?: ITS VALUE AND WHAT IT As Hubspot defines it, a service-level agreement (SLA) is a contract that establishes a set of deliverables that one party has agreed to provide another. It allows for both parties to be held accountable for their agreed upon roles and responsibilities while also tracking any improvements or opportunities. Think of a SLA as a list of KPIs (key 10-POINT OUTSOURCING CHECKLIST WHEN CHOOSING AN Rules aside, the checklist has 10 other points to take into when looking to outsource business process outsourcing. 2. A full deck. When shopping for an offshore business process outsourcing company, no matter where they’re based, look for the words, “omnichannel”. This means that they won’t only provide back-office support orcustomer
WHY THE PHILIPPINES? The BPO sector is the leading source of private employment in the Philippines, employing over 1 million people. It’s also a major contributor to the country’s extremely low unemployment rate (6%). The Philippines is second only to China as the fastest growing economy in Asia, with a GDP growth of 6.1% in 2014, and 7.2% in 2013. DATA ENTRY OUTSOURCING SERVICES Outsource Image Data Entry. Expert image handling – safe storage, indexing, sorting, format conversion and enhancement of all your company’s images. Outsourcing image data entry services has never been this easy. Our agents are well versed with handling image-basedfiles. Learn More .
SUPPORTNINJA
We’ll work to find a customized outsourcing solution for your current size and needs. 2. Make it Official. Once everything is in order, we will send an agreement for you to review and sign. Then we can move on to the best part – making your outsourced support team a reality. 3. Take the Survey. Fill out a detailed Onboarding Survey. BACK OFFICE OUTSOURCING SERVICES SupportNinja Does It All. When you outsource with SupportNinja, our professional Ninjas take care of your critical back-office support tasks, giving you back your time and allowing your organization to operate with optimum efficiency. There are endless ways we can help, but here are a few of the most common back-office needs we support:SUPPORTNINJA
Agents Dedicated To Your Brand & Products. We recruit and train our Technical Support Ninjas to be experts in your app for your users. Each Ninja learns the ins and outs of your software, so they're ready to assist customers with any technical issue or UX obstacle users could encounter. Furthermore, our technical support outsourcingservices
SUPPORTNINJA
NinjaQA: SupportNinja’s Quality Assurance Tool. NinjaQA is the quality assurance tool used to perform audits and ensure efficiency by SupportNinja’s QA team. It’s a tool dedicated to enable weekly performance monitoring for each Ninja to measure success. If playback doesn't begin shortly, try restarting your device. CONTACT - SUPPORTNINJA Get outsourcing help from SupportNinja. Fill out the form, leave us a note and we'll update you if we see partnership potential. CUSTOMER EXPERIENCE TOPICS A Dose Of Hope, SupportNinja's COVID-19 Vaccination Program. Putting our employees first and always striving to improve everyday are just two ways that help us reach the goals of our clients. We’re excited to announce vaccines will soon be reach the Philippines. Customer Experience. February 1, 2021.SECURITY POLICY
You can report vulnerabilities by contacting security@supportninja.com or submitting a vulnerability to our HackerOne profile. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules. 10.User protection.
SUPPORTNINJA
Get outsourcing help from SupportNinja. Fill out the form, leave us a note and we'll update you if we see partnership potential. WHY THE PHILIPPINES? The BPO sector is the leading source of private employment in the Philippines, employing over 1 million people. It’s also a major contributor to the country’s extremely low unemployment rate (6%). The Philippines is second only to China as the fastest growing economy in Asia, with a GDP growth of 6.1% in 2014, and 7.2% in 2013. OUTSOURCING FOR STARTUPS Technical Ninjas are experts in your software. Your customers deserve 24/7 technical support from agents who know your technology inside and out. SupportNinja makes this a reality, and can scale with your business. You build the platform, we’ll keep it running. Let Ninja handle the minute back-office details with diligence and care.SUPPORTNINJA
SupportNinja’s vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Created in 2014, SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management.SUPPORTNINJA
Sean Brian Dacillo. Ninja. “SupportNinja is a company that offers an enjoyable and engaging working environment with wonderful colleagues and awesome clients. The company offers many growth and development opportunities and a chance to learn how to think outside the box and always find new ways to achieve the best results.”. CUSTOMER SUPPORT OUTSOURCING Assist Your Customers Around the Clock. Outsourcing customer service and technical support helps you focus on what you do best: growing your company. Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’s INBOUND CALL CENTER SOLUTION BENEFITS OF INBOUND CALL CENTER OUTSOURCING WITH SUPPORTNINJA: Prompt customer service. Service updates. Use of advanced technology. Trained staff. Integrated systems for accurate updates on customer accounts. Calls recorded and monitored for consistency and high standard. Proper tracking of calls and requests using a ticketing system.SUPPORTNINJA
Role-based Pricing. We Find and Keep the Best Talent for your company. Our pricing model is simple and varies depending on your specific needs and the number of ninjas your organization requires. CONTACT - SUPPORTNINJA Get outsourcing help from SupportNinja. Fill out the form, leave us a note and we'll update you if we see partnership potential.CONTENT MODERATION
Your SupportNinja team is specially trained to understand and moderate content based on your unique community standards. They support a safe and open platform, so your customers stay confident in your brand. Paired with customer support, content moderation offers an omnichannel approach which helps meet customers where they are. EMAIL SUPPORT SERVICES Email support outsourcing is an extension of customer service. Outsourced email support service has various benefits like accurate monitoring and evaluation of customer queries. WHAT IS A SERVICE LEVEL AGREEMENT?: ITS VALUE AND WHAT IT As Hubspot defines it, a service-level agreement (SLA) is a contract that establishes a set of deliverables that one party has agreed to provide another. It allows for both parties to be held accountable for their agreed upon roles and responsibilities while also tracking any improvements or opportunities. Think of a SLA as a list of KPIs (key OUTSOURCING FOR STARTUPS Technical Ninjas are experts in your software. Your customers deserve 24/7 technical support from agents who know your technology inside and out. SupportNinja makes this a reality, and can scale with your business. You build the platform, we’ll keep it running. Let Ninja handle the minute back-office details with diligence and care.SUPPORTNINJA
SupportNinja’s vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Created in 2014, SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management.SUPPORTNINJA
Sean Brian Dacillo. Ninja. “SupportNinja is a company that offers an enjoyable and engaging working environment with wonderful colleagues and awesome clients. The company offers many growth and development opportunities and a chance to learn how to think outside the box and always find new ways to achieve the best results.”. CUSTOMER SUPPORT OUTSOURCING Assist Your Customers Around the Clock. Outsourcing customer service and technical support helps you focus on what you do best: growing your company. Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’s INBOUND CALL CENTER SOLUTION BENEFITS OF INBOUND CALL CENTER OUTSOURCING WITH SUPPORTNINJA: Prompt customer service. Service updates. Use of advanced technology. Trained staff. Integrated systems for accurate updates on customer accounts. Calls recorded and monitored for consistency and high standard. Proper tracking of calls and requests using a ticketing system.SUPPORTNINJA
Role-based Pricing. We Find and Keep the Best Talent for your company. Our pricing model is simple and varies depending on your specific needs and the number of ninjas your organization requires. CONTACT - SUPPORTNINJA Get outsourcing help from SupportNinja. Fill out the form, leave us a note and we'll update you if we see partnership potential.CONTENT MODERATION
Your SupportNinja team is specially trained to understand and moderate content based on your unique community standards. They support a safe and open platform, so your customers stay confident in your brand. Paired with customer support, content moderation offers an omnichannel approach which helps meet customers where they are. EMAIL SUPPORT SERVICES Email support outsourcing is an extension of customer service. Outsourced email support service has various benefits like accurate monitoring and evaluation of customer queries. WHAT IS A SERVICE LEVEL AGREEMENT?: ITS VALUE AND WHAT IT As Hubspot defines it, a service-level agreement (SLA) is a contract that establishes a set of deliverables that one party has agreed to provide another. It allows for both parties to be held accountable for their agreed upon roles and responsibilities while also tracking any improvements or opportunities. Think of a SLA as a list of KPIs (keySUPPORTNINJA
We’ll work to find a customized outsourcing solution for your current size and needs. 2. Make it Official. Once everything is in order, we will send an agreement for you to review and sign. Then we can move on to the best part – making your outsourced support team a reality. 3. Take the Survey. Fill out a detailed Onboarding Survey. DATA ENTRY OUTSOURCING SERVICES Outsource Image Data Entry. Expert image handling – safe storage, indexing, sorting, format conversion and enhancement of all your company’s images. Outsourcing image data entry services has never been this easy. Our agents are well versed with handling image-basedfiles. Learn More .
CONTACT - SUPPORTNINJA Get outsourcing help from SupportNinja. Fill out the form, leave us a note and we'll update you if we see partnership potential.SUPPORTNINJA
Agents Dedicated To Your Brand & Products. We recruit and train our Technical Support Ninjas to be experts in your app for your users. Each Ninja learns the ins and outs of your software, so they're ready to assist customers with any technical issue or UX obstacle userscould encounter.
BACK OFFICE OUTSOURCING SERVICES SupportNinja Does It All. When you outsource with SupportNinja, our professional Ninjas take care of your critical back-office support tasks, giving you back your time and allowing your organization to operate with optimum efficiency. There are endless ways we can help, but here are a few of the most common back-office needs we support: NINJAGLOBAL: MULTILINGUAL OUTSOURCING NinjaGlobal: Your International Outsourcing Solution Here at SupportNinja, we’re proud to offer access to both onshore outsourcing and offshore outsourcing with NinjaGlobal. We’re located in 8 countries and provide support in 11 languages for growing companies looking to partner with a dedicated team.SUPPORTNINJA
Great effort is put into empowering Self-Improvement. In order to keep the mind young, one must stay learning throughout their life. At SupportNinja we take learning and self-development seriously with in-house learning curriculums. We reward our Ninjas for coursecompletions with
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SUPPORTNINJA PARTNERS: ZENDESK SupportNinja is transforming the outsourcing space. Powering some of the world's most innovative and disruptive companies, SupportNinja powers your business from behind the scenes. WHY THE PHILIPPINES? The BPO sector is the leading source of private employment in the Philippines, employing over 1 million people. It’s also a major contributor to the country’s extremely low unemployment rate (6%). The Philippines is second only to China as the fastest growing economy in Asia, with a GDP growth of 6.1% in 2014, and 7.2% in 2013. SolutionsCustomer Support Back-Office Support Content Moderation LeadMining
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WHY TOP BRANDS TRUST US Simpler outsourcing. Better value. Happier customers. SAVE TIME & RESOURCES Give your team the bandwidth to focus on growth by delegating routine support processes to our Ninjas.FULLY INTEGRATED
Ninjas are an extension of your office, a dedicated team trained to reflect the very best of your company’s vision and mission. SCALE YOUR OPERATIONS Grow your support team with our easy, seamless hiring processes. We’re ready to scale when you are. ONE TEAM, A MILLION USE CASES Focus on your core business. We’ll assemble the dream team.Customer Experience
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YOU WIN YOUR CUSTOMERS, WE'LL KEEP THEM Feel the impact of a self-sufficient support team. Your Ninjas are specially-trained to delight customers, even as you move fast andscale.
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YOU BUILD THE PLATFORM, WE’LL KEEP IT RUNNING Let Ninjas handle the minute back-office details with diligence and care. Give time back to your team by outsourcing to skilled data entry and image editing Ninjas.Learn More
PUT YOUR COMMUNITY MANAGEMENT IN OUR HANDS Building a robust online community starts with maintaining standards. Ninjas reply to reviews and moderate content according to your community guidelines.Learn More
TARGETED B2B LEAD MINING Our lead generation Ninjas will support your sales team by sourcing qualified B2B leads. Closing more deals starts with finding the rightcontacts.
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SUPPORTNINJA IS A NEW KIND OF BPO We provide unparalleled levels of actionable insights with tailored processes to suit your needs.CUSTOM REPORTING
Analyze performance metrics to pinpoint valuable product, process, and customer experience improvements. SEAMLESS INTEGRATION Competent in 100+ different support systems, we’ll build your team around the technology you already use.See How It Works
SUPPORTING TECH’S BIGGEST DISRUPTORS "Support Ninja has been an integral part of our successful scaling strategy, and overall evolution of the world-class experience that we provide to our customers.JOE GILGOFF
Customer Support SupervisorSeatGeek
"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyondexpectations."
LOGAN HARPER
Marketing Director
DentalSave
"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."MICHAEL HANSON
VP, Growth
CloudTask
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