SUMO - ELECTRICITY, GAS & INTERNET PROVIDEROTHER FEES AND CHARGESUPDATE MY DETAILSARTICLESOTHER PAYMENT METHODS Our best prices We work hard to give you the most competitive prices we can. Flexible plans We have great plans to suit your needs, with the choice of electricity, gas, internet and home phone. Growing gas network Australia's ever-growing gas network gives us access to reliable and plentiful gas. Start Comparing Plans. GET THE BEST ENERGY DEAL Get the best energy deal today. Earn up to $100 in credits over 2 years off your electricity bill*. *Victorian customers only. For VIC residential customers who bundle electricity, gas and internet with Sumo. Conditions apply.

BROADBAND PAYMENT

Payment amount. $227.00. Merchant details. Sumo. Sumo South Melbourne Market Street, PO Box 5329 South Melbourne, VIC 3205. 13 88 60. CRITICAL INFORMATION SUMMARY CIS 20201104 Sumo Telco v1.3 Pty Ltd | ABN 19 621 160 058 Critical Information Summary Sumo nbn™ Broadband with Unlimited Data Service description Plans are for unlimited broadband data delivered via the nbn™ network (subject to our Fair Use Policy) and can also include

an optional home

SUMO CRM

Password. Get Started! SUMO FINANCIAL HARDSHIP POLICY Hardship Policy Sumo Financial Hardship Policy 1. Introduction Sumo Telco Pty Ltd ABN 19 621 160 058 Phone: 13 88 60 Email: info@sumo.com.au (a) This is Sumo’s Telecommunications Financial

Hardship Policy.

ENERGY CUSTOMER COMPLAINT AND DISPUTE HANDLING POLICY AND Sumo Power Pty Ltd ABN 86 601 199 151 | Sumo Gas Pty Ltd 67 606 951 713 Energy Customer Complaint and Dispute Handling Policy and Procedure Purpose and scope TELECOMMUNICATIONS COMPLAINT HANDLING PROCESS 3 tell us in that way: (a) write or email your request to an address in clause 9; or (b) contact us through your Representative – see

clause 5; or

GENERAL SERVICE CHAGE PRICING SCHEDULE 4 CitiPower General Service Charge Pricing Schedule 2018 The 2018 General Service Charge Pricing Schedule is a combination of regulated

and non-

LIFE SUPPORT CONCESSION AND MACHINE NOTIFICATION The Life Support Concession assists Victorian households who hold a valid concession card with electricity costs where a member of the household uses an eligible life support machine. SUMO - ELECTRICITY, GAS & INTERNET PROVIDEROTHER FEES AND CHARGESUPDATE MY DETAILSARTICLESOTHER PAYMENT METHODS Our best prices We work hard to give you the most competitive prices we can. Flexible plans We have great plans to suit your needs, with the choice of electricity, gas, internet and home phone. Growing gas network Australia's ever-growing gas network gives us access to reliable and plentiful gas. Start Comparing Plans. GET THE BEST ENERGY DEAL Get the best energy deal today. Earn up to $100 in credits over 2 years off your electricity bill*. *Victorian customers only. For VIC residential customers who bundle electricity, gas and internet with Sumo. Conditions apply.

BROADBAND PAYMENT

Payment amount. $227.00. Merchant details. Sumo. Sumo South Melbourne Market Street, PO Box 5329 South Melbourne, VIC 3205. 13 88 60. CRITICAL INFORMATION SUMMARY CIS 20201104 Sumo Telco v1.3 Pty Ltd | ABN 19 621 160 058 Critical Information Summary Sumo nbn™ Broadband with Unlimited Data Service description Plans are for unlimited broadband data delivered via the nbn™ network (subject to our Fair Use Policy) and can also include

an optional home

SUMO CRM

Password. Get Started! SUMO FINANCIAL HARDSHIP POLICY Hardship Policy Sumo Financial Hardship Policy 1. Introduction Sumo Telco Pty Ltd ABN 19 621 160 058 Phone: 13 88 60 Email: info@sumo.com.au (a) This is Sumo’s Telecommunications Financial

Hardship Policy.

ENERGY CUSTOMER COMPLAINT AND DISPUTE HANDLING POLICY AND Sumo Power Pty Ltd ABN 86 601 199 151 | Sumo Gas Pty Ltd 67 606 951 713 Energy Customer Complaint and Dispute Handling Policy and Procedure Purpose and scope TELECOMMUNICATIONS COMPLAINT HANDLING PROCESS 3 tell us in that way: (a) write or email your request to an address in clause 9; or (b) contact us through your Representative – see

clause 5; or

GENERAL SERVICE CHAGE PRICING SCHEDULE 4 CitiPower General Service Charge Pricing Schedule 2018 The 2018 General Service Charge Pricing Schedule is a combination of regulated

and non-

LIFE SUPPORT CONCESSION AND MACHINE NOTIFICATION The Life Support Concession assists Victorian households who hold a valid concession card with electricity costs where a member of the household uses an eligible life support machine. SUMO - ELECTRICITY, GAS & INTERNET PROVIDER Our best prices We work hard to give you the most competitive prices we can. Flexible plans We have great plans to suit your needs, with the choice of electricity, gas, internet and home phone. Growing gas network Australia's ever-growing gas network gives us access to reliable and plentiful gas. Start Comparing Plans. 191125 TAILORED ASSISTANCE YOUR ENTITLEMENTS 13 88 60 8.30am-4.30pm AET weekdays Important information Tailored Assistance - Your entitlements As a residential customer in Victoria or business customer experiencing financial stress attributable to KEY FACTS SHEET: NBN SERVICES Notes Suitable for 3-4 people at the same time 5 people at the same time Emails + browsing Online gaming HD Music streaming HD Video streaming Emails + browsing ENERGEX SERVICE ORDER CHARGES EFFECTIVE 1 JULY 2020 ACS Energex Service Order Charges effective 1 July 2020 ACS tariffs 2020-21 ACS Fee-Based - Energex ProductCode Tariff Group Service grouping Services Permutations

SUMO CRM

Password. Get Started! MARKET RETAIL CONTRACT 6 10.3 We may end any benefits under your Energy Plan by giving you at least 20 Business Days’ notice, provided: 10.3.1 we offer you a similar alternative benefit; and D M / Y M M / Y Y Y Y By signing below, you authorise: • Sumo to use Centrelink Confirmation eServices to perform a Centrelink or DVA enquiry of your Centrelink or Department of Veterans’ SOLAR FEED-IN AGREEMENT 1 Solar Feed-in Agreement Contents 1. Background 1.1 You have or will have a Unit at the Premises. 1.2 These terms and conditions form part

of a Solar Feed-

TELCO STANDARD FORM OF AGREEMENT 108. Governing law 17 109. Entire agreement 17 110. Delays 17 111. No waiver 17 112. Commission 17 113. Information about your rights 17 114. Complaints and assistance services 17 MEDICAL COOLING CONCESSION The Medical Cooling Concession assists Victorian households with summer electricity costs for medically required cooling. The concession is available to households where the electricity account holder has an eligible concession SUMO - ELECTRICITY, GAS & INTERNET PROVIDEROTHER FEES AND CHARGESUPDATE MY DETAILSARTICLESOTHER PAYMENT METHODS Our best prices We work hard to give you the most competitive prices we can. Flexible plans We have great plans to suit your needs, with the choice of electricity, gas, internet and home phone. Growing gas network Australia's ever-growing gas network gives us access to reliable and plentiful gas. Start Comparing Plans. GET THE BEST ENERGY DEAL Get the best energy deal today. Earn up to $100 in credits over 2 years off your electricity bill*. *Victorian customers only. For VIC residential customers who bundle electricity, gas and internet with Sumo. Conditions apply.

BROADBAND PAYMENT

Payment amount. $227.00. Merchant details. Sumo. Sumo South Melbourne Market Street, PO Box 5329 South Melbourne, VIC 3205. 13 88 60. TELECOMMUNICATIONS COMPLAINT HANDLING PROCESS 3 tell us in that way: (a) write or email your request to an address in clause 9; or (b) contact us through your Representative – see

clause 5; or

ENERGY CUSTOMER COMPLAINT AND DISPUTE HANDLING POLICY AND Sumo Power Pty Ltd ABN 86 601 199 151 | Sumo Gas Pty Ltd 67 606 951 713 Energy Customer Complaint and Dispute Handling Policy and Procedure Purpose and scope SUMO FINANCIAL HARDSHIP POLICY Hardship Policy Sumo Financial Hardship Policy 1. Introduction Sumo Telco Pty Ltd ABN 19 621 160 058 Phone: 13 88 60 Email: info@sumo.com.au (a) This is Sumo’s Telecommunications Financial

Hardship Policy.

SOLAR FEED-IN AGREEMENT 1 Solar Feed-in Agreement Contents 1. Background 1.1 You have or will have a Unit at the Premises. 1.2 These terms and conditions form part

of a Solar Feed-

BILL ASSIST

Phone: 13 88 60 Email: info@sumopower.com.au 3. What happens when I join Bill Assist? 3.1 The first thing we will do is explain your rights and obligations for participation in Bill Assist. Then we will discuss available assistance measures (discussed further below). STANDARD RETAIL CONTRACT TERMS & CONDITIONS 2 4. WHAT IS THE TERM OF THIS CONTRACT? 4.1 When does this contract start? This contract starts on the date you satisfy any pre-conditions set out in the National Energy Retail Law and the Rules, GENERAL SERVICE CHAGE PRICING SCHEDULE 4 CitiPower General Service Charge Pricing Schedule 2018 The 2018 General Service Charge Pricing Schedule is a combination of regulated

and non-

SUMO - ELECTRICITY, GAS & INTERNET PROVIDEROTHER FEES AND CHARGESUPDATE MY DETAILSARTICLESOTHER PAYMENT METHODS Our best prices We work hard to give you the most competitive prices we can. Flexible plans We have great plans to suit your needs, with the choice of electricity, gas, internet and home phone. Growing gas network Australia's ever-growing gas network gives us access to reliable and plentiful gas. Start Comparing Plans. GET THE BEST ENERGY DEAL Get the best energy deal today. Earn up to $100 in credits over 2 years off your electricity bill*. *Victorian customers only. For VIC residential customers who bundle electricity, gas and internet with Sumo. Conditions apply.

BROADBAND PAYMENT

Payment amount. $227.00. Merchant details. Sumo. Sumo South Melbourne Market Street, PO Box 5329 South Melbourne, VIC 3205. 13 88 60. TELECOMMUNICATIONS COMPLAINT HANDLING PROCESS 3 tell us in that way: (a) write or email your request to an address in clause 9; or (b) contact us through your Representative – see

clause 5; or

ENERGY CUSTOMER COMPLAINT AND DISPUTE HANDLING POLICY AND Sumo Power Pty Ltd ABN 86 601 199 151 | Sumo Gas Pty Ltd 67 606 951 713 Energy Customer Complaint and Dispute Handling Policy and Procedure Purpose and scope SUMO FINANCIAL HARDSHIP POLICY Hardship Policy Sumo Financial Hardship Policy 1. Introduction Sumo Telco Pty Ltd ABN 19 621 160 058 Phone: 13 88 60 Email: info@sumo.com.au (a) This is Sumo’s Telecommunications Financial

Hardship Policy.

SOLAR FEED-IN AGREEMENT 1 Solar Feed-in Agreement Contents 1. Background 1.1 You have or will have a Unit at the Premises. 1.2 These terms and conditions form part

of a Solar Feed-

BILL ASSIST

Phone: 13 88 60 Email: info@sumopower.com.au 3. What happens when I join Bill Assist? 3.1 The first thing we will do is explain your rights and obligations for participation in Bill Assist. Then we will discuss available assistance measures (discussed further below). STANDARD RETAIL CONTRACT TERMS & CONDITIONS 2 4. WHAT IS THE TERM OF THIS CONTRACT? 4.1 When does this contract start? This contract starts on the date you satisfy any pre-conditions set out in the National Energy Retail Law and the Rules, GENERAL SERVICE CHAGE PRICING SCHEDULE 4 CitiPower General Service Charge Pricing Schedule 2018 The 2018 General Service Charge Pricing Schedule is a combination of regulated

and non-

SUMO - ELECTRICITY, GAS & INTERNET PROVIDER Our best prices We work hard to give you the most competitive prices we can. Flexible plans We have great plans to suit your needs, with the choice of electricity, gas, internet and home phone. Growing gas network Australia's ever-growing gas network gives us access to reliable and plentiful gas. Start Comparing Plans.

SUMO CRM

Password. Get Started! KEY FACTS SHEET: NBN SERVICES Notes Suitable for 3-4 people at the same time 5 people at the same time Emails + browsing Online gaming HD Music streaming HD Video streaming Emails + browsing MARKET RETAIL CONTRACT 6 10.3 We may end any benefits under your Energy Plan by giving you at least 20 Business Days’ notice, provided: 10.3.1 we offer you a similar alternative benefit; and

13 88 60 - SUMO

Sumo Gas Pty Ltd ABN: 67 606 951 713 Sumo Power Pty Ltd ABN: 86 601 199 151 Introduction This policy applies to all residential customers who experience family violence. ENERGY PRICE FACT SHEET Definitions MJ ‘MJ’ stands for megajoule and is the unit of measurement for your gas usage. Daily supply charge A charge that applies for supplying gas to your premises for each day of the billing period, regardless of how much ssyou use.

ALL YOU CAN EAT

All You Can Eat - Treatment of Energy Concessions Congratulations on your new ALL YOU CAN EAT Energy Plan. This fact sheet explains how Sumo applies Victorian Government energy ELECTRICITY INDUSTRY ACT 2000 DISTRIBUTION AREA 178 S 235 17 June 2019 Victoria Government Gazette Electricity Industry Act 2000 SUMO POWER PTY LTD (ABN 86 601 199 151) The Victorian residential customer tariffs DIRECT DEBIT SERVICE AGREEMENT YOUR RIGHTS OUR COMMITMENTS Direct debit service agreement This agreement outlines our commitment to you as a direct debit customer and your rights and responsibilities. The details of your direct debit payment arrangement

are

MEDICAL COOLING CONCESSION The Medical Cooling Concession assists Victorian households with summer electricity costs for medically required cooling. The concession is available to households where the electricity account holder has an eligible concession COVID-19 UPDATE: Sumo's Australian based Contact Centre remains open and at your service. close

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ELECTRICITY. GAS. INTERNET.

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UP TO $520 IN CREDITS OVER 2 YEARS* CHOOSE YOUR BUNDLE AND REWARD THEN SEE YOUR PLANS See how much you can save Fast 2 min quote. 100% obligation-free. No lock-in contracts

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CONDITIONS

* For Victorian residential customers who bundle electricity, gas and internet with Sumo. $520 credits applied over 2 years. * $360 credits on internet over 2 years applied as $15 on each bill so long as you remain an electricity customer. * $100 credits on electricity over 2 years: $10 on every third monthly bill for the first year, then $15 every third monthly bill for the next year. Each credit is conditional on you paying your account in full by the due date of your previous bill. * $60 in credits on gas over 2 years: $5 each bill, subject to you paying your account in full by the due date of your previous bill and your electricity account remaining on the Sumo Saver Residential

Electricity Plan.

* Fact sheets available here . For clear advice on the right plan for you, contact us on 13 88 60.

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ONE-STOP SHOP

No matter how many services you choose to connect with us, you’ll always have a single point of contact. NO LOCK-IN CONTRACTS We know our customers love flexibility, so enjoy the freedom that comes with our no lock-in contracts.

AUSTRALIAN OWNED

We are based in Australia and you can be sure that you are dealing with a local company employing locals.

GROWING GAS NETWORK

Australia's ever-growing gas network gives us access to reliable and

plentiful gas.

FLEXIBLE PLANS

We have great plans to suit your needs, with the choice of electricity, gas, internet and home phone. BEST PRICES = BEST SAVINGS We work hard to wrestle better power prices from producers so we can pass even bigger savings on to you.

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Sumo is proudly Australian-owned and operated. We are passionate about understanding the needs of households and small businesses and that’s why our model is built on better value, simplicity and a broader product range.

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FAULTS AND EMERGENCIES In the event of an electrical emergency, fault or failure, you can call the 24 hour assistance line found on your bill.

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SUMO POWER PTY LTD ABN

86 601 199 151

SUMO GAS PTY LTD ABN

67 606 951 713

SUMO TELCO PTY LTD ABN

19 621 160 058

* © 2020 Sumo

*42% off electricity usage charges for 12 months when you pay on time. 17% off gas usage charges 12 months when you pay on time, provided you keep your electricity account with Sumo. Offer ends 31st July 2018.

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