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STOP THE CAP! » CHARTER SPENDING $5 BILLION TO EXPAND ITS Charter Communications will spend almost $5 billion a part of a multiyear, 24-state broadband buildout to deliver high-speed internet service to more than a million unserved homes and businesses. Approximately $1.2 billion of the cost to serve these low-density, mostly rural communities will come from the federal government's Rural Digital Opportunity Fund (RDOF), which is STOP THE CAP! » WOW! LAYS FOUNDATION TO DITCH SELLING Cable system overbuilder WideOpenWest, better known to customers as WOW!, has begun offering its customers subscriptions to streaming video competitors fuboTV, Philo, Sling, and YouTube TV, in what could be a gradual move away from selling its own video packages. WOW!, like every cable operator, is losing cable television customers tocord-cutting.
STOP THE CAP! » UPDATED: SPECTRUM CHARGES CUSTOMER $75 IN A Spectrum customer faces $75 in fees for leaving an old credit card on his Spectrum account. Reddit reader "u/round-disk" reported that credit card 'lost' in April. That is where the trouble started. "At some point between when my old number stopped working and my new card arrived, Spectrum tried to do an Auto Pay STOP THE CAP! » AT&T FIXED WIRELESS INTERNET AT&T’s Fixed Wireless Internet service begins this week in Georgia, offering up to 10/1Mbps service with a monthly data cap of 160GB (additional 50GB increments cost $10 each). The monthly price is $70, or $60 with a one-year contract, or $50 if a customer has AT&T wireless phone service or DirecTV. The installation fee is $99, waivedif you
STOP THE CAP! » SPECTRUM SALESPERSON LIES TO CUSTOMERS A Spectrum door-to-door sales representative has a new trick up his sleeve to win back customers who switched to a competitor: lie and tell them Spectrum bought out the competition and sooner or later customers will once again be dealing with the cable company. Spectrum Rep: "To get you guys back on board with our STOP THE CAP! » CHARTER CEO ADMITS YOU MAY BE SHARING YOUR The average Charter/Spectrum customer shares their internet connection with up to 499 of their neighbors, according to an admission made today by Charter Communications CEO Thomas Rutledge. "Our average node size is around 500 homes," Rutledge told investors on a morning conference call. According to a lawsuit filed by the New York StateAttorney General
STOP THE CAP! » WANT THE BEST DEAL FROM CHARTER/SPECTRUM Former Time Warner Cable and Bright House customers, listen up. A veteran Charter Communications customer who cut cable's cord for good a few months ago reports Charter's hard-line on extending retention deals to customers threatening to leave lasts only until you turn in your equipment and cancel your service. DSL Reports reader mmainprize from Houghton Lake, Mich. STOP THE CAP! » A BETTER ALTERNATIVE TO COMCAST’S INTERNET While regulators sort through the thicket of fine print that keeps hundreds of thousands of families from qualifying for Comcast's $9.95 Internet Essentials affordable Internet program, a much simpler offer has emerged that doesn't work overtime to protect Comcast's broadband revenue from being cannibalized. In short, regulators don't need to cut deals to expand programs like STOP THE CAP! » BILL SHOCK: WHEN YOUR CHARTER SPECTRUM Internet Ultra: The promotional triple-play bundled price of $54.99 increases to $74.99, up $20. Spectrum Voice: The bundled price of $29.99 will decrease to $19.99, a savings of $10. Spectrum Voice, Charter’s digital home phone line product, is the most vulnerable part of their triple play bundle. Scores of customers drop landlineservice at
STOP THE CAP! » SPECTRUM DROPS FCC REQUEST TO ALLOW IT TO Spectrum internet customers can be assured of an additional two years of unlimited internet service after Charter Communications dropped its petition Tuesday with the FCC to allow the cable company to introduce data caps. The FCC's Wireline Competition Bureau acknowledged receipt of Charter's withdrawal of its petition to end a prohibition on thecompany imposing
STOP THE CAP! » CHARTER SPENDING $5 BILLION TO EXPAND ITS Charter Communications will spend almost $5 billion a part of a multiyear, 24-state broadband buildout to deliver high-speed internet service to more than a million unserved homes and businesses. Approximately $1.2 billion of the cost to serve these low-density, mostly rural communities will come from the federal government's Rural Digital Opportunity Fund (RDOF), which is STOP THE CAP! » WOW! LAYS FOUNDATION TO DITCH SELLING Cable system overbuilder WideOpenWest, better known to customers as WOW!, has begun offering its customers subscriptions to streaming video competitors fuboTV, Philo, Sling, and YouTube TV, in what could be a gradual move away from selling its own video packages. WOW!, like every cable operator, is losing cable television customers tocord-cutting.
STOP THE CAP! » UPDATED: SPECTRUM CHARGES CUSTOMER $75 IN A Spectrum customer faces $75 in fees for leaving an old credit card on his Spectrum account. Reddit reader "u/round-disk" reported that credit card 'lost' in April. That is where the trouble started. "At some point between when my old number stopped working and my new card arrived, Spectrum tried to do an Auto Pay STOP THE CAP! » AT&T FIXED WIRELESS INTERNET AT&T’s Fixed Wireless Internet service begins this week in Georgia, offering up to 10/1Mbps service with a monthly data cap of 160GB (additional 50GB increments cost $10 each). The monthly price is $70, or $60 with a one-year contract, or $50 if a customer has AT&T wireless phone service or DirecTV. The installation fee is $99, waivedif you
STOP THE CAP! » SPECTRUM SALESPERSON LIES TO CUSTOMERS A Spectrum door-to-door sales representative has a new trick up his sleeve to win back customers who switched to a competitor: lie and tell them Spectrum bought out the competition and sooner or later customers will once again be dealing with the cable company. Spectrum Rep: "To get you guys back on board with our STOP THE CAP! » CHARTER CEO ADMITS YOU MAY BE SHARING YOUR The average Charter/Spectrum customer shares their internet connection with up to 499 of their neighbors, according to an admission made today by Charter Communications CEO Thomas Rutledge. "Our average node size is around 500 homes," Rutledge told investors on a morning conference call. According to a lawsuit filed by the New York StateAttorney General
STOP THE CAP! » WANT THE BEST DEAL FROM CHARTER/SPECTRUM Former Time Warner Cable and Bright House customers, listen up. A veteran Charter Communications customer who cut cable's cord for good a few months ago reports Charter's hard-line on extending retention deals to customers threatening to leave lasts only until you turn in your equipment and cancel your service. DSL Reports reader mmainprize from Houghton Lake, Mich. STOP THE CAP! » A BETTER ALTERNATIVE TO COMCAST’S INTERNET While regulators sort through the thicket of fine print that keeps hundreds of thousands of families from qualifying for Comcast's $9.95 Internet Essentials affordable Internet program, a much simpler offer has emerged that doesn't work overtime to protect Comcast's broadband revenue from being cannibalized. In short, regulators don't need to cut deals to expand programs like STOP THE CAP! » BILL SHOCK: WHEN YOUR CHARTER SPECTRUM Internet Ultra: The promotional triple-play bundled price of $54.99 increases to $74.99, up $20. Spectrum Voice: The bundled price of $29.99 will decrease to $19.99, a savings of $10. Spectrum Voice, Charter’s digital home phone line product, is the most vulnerable part of their triple play bundle. Scores of customers drop landlineservice at
STOP THE CAP! » CALL TO ACTION: OHIO RESIDENTS! URGENT Urgent CALL TO ACTION for ALL OHIO RESIDENTS! The Ohio Senate has inserted an amendment (AM4546-1) into the state budget bill that, if adopted, would ban almost all community and municipal broadband projects in the state. We need everyone to make a quick phone call to their state senator to demand the amendment be removed STOP THE CAP! » FRONTIER ADMITS THE DSL SERVICE IT SELLS Frontier Communications told a federal court judge last week that the DSL service it sells across much of its service area in New York State is not remotely "high-speed broadband service" and is not fit for purpose if New York's Affordable Internet Law takes effect next week and requires Frontier to deliver at least 25/3 STOP THE CAP! » SPECTRUM ROLLS OUT $29.99 K-12 STUDENT Charter Spectrum has introduced a new budget-priced internet plan for households with students, offering a 50/5 Mbps internet connection for $29.99 a month. Spectrum's unusual discounted internet plan bypasses the usual paperwork verification that low-cost internet options usually require by contracting directly with area schools that would offer the plan to their existing students. STOP THE CAP! » CHARTER SPENDING $5 BILLION TO EXPAND ITS Charter Communications will spend almost $5 billion a part of a multiyear, 24-state broadband buildout to deliver high-speed internet service to more than a million unserved homes and businesses. Approximately $1.2 billion of the cost to serve these low-density, mostly rural communities will come from the federal government's Rural Digital Opportunity Fund (RDOF), which is STOP THE CAP! » FRONTIER COMMUNICATIONS DECLARES Frontier Communications filed for bankruptcy reorganization protection this week with more than $10 billion in debts and departing customers, despite retention efforts that cost the company more than $5 million a month. The company had warned investors it was considering restructuring and failed to make a timely bond payment to cover aportion of its
STOP THE CAP! » FRONTIER COMMUNICATIONS’ RURAL BROADBAND Frontier Communications is seeking to slow or block rural broadband funding for tens of thousands of rural Americans that live inside Frontier service areas but cannot subscribe to broadband service because the company does not offer it. Frontier is currently embroiled in a controversy over its regulatory filings with the FCC that soughtto block
STOP THE CAP! » SPECTRUM CREATES NEW $5 SPORTS TIER, SOME Charter Spectrum is launching a new extra-cost sports tier that will feature a dozen sports networks for $5 a month. Spectrum TV Sports Pack has been soft launched in many markets and will include: The new sports tier means some Spectrum customers that pay extra for Spectrum’s Gold package will lose NFL RedZone, MLB Strike Zone andthe
STOP THE CAP! » SPECTRUM SALESPERSON LIES TO CUSTOMERS A Spectrum door-to-door sales representative has a new trick up his sleeve to win back customers who switched to a competitor: lie and tell them Spectrum bought out the competition and sooner or later customers will once again be dealing with the cable company. Spectrum Rep: "To get you guys back on board with our STOP THE CAP! » CHARTER/SPECTRUM WILL NO LONGER PRO-RATE Charter Spectrum will soon charge you for a full month of service, even if you downgrade or cancel in the middle of a billing cycle, ending a decades-old practice of issuing a partial month credit for dropped services you no longer want or need. Tucked into customers' May billing statements, Charter Spectrum announced it intends STOP THE CAP! » BILL SHOCK: WHEN YOUR CHARTER SPECTRUM Internet Ultra: The promotional triple-play bundled price of $54.99 increases to $74.99, up $20. Spectrum Voice: The bundled price of $29.99 will decrease to $19.99, a savings of $10. Spectrum Voice, Charter’s digital home phone line product, is the most vulnerable part of their triple play bundle. Scores of customers drop landlineservice at
STOP THE CAP! » SPECTRUM DROPS FCC REQUEST TO ALLOW IT TO Spectrum internet customers can be assured of an additional two years of unlimited internet service after Charter Communications dropped its petition Tuesday with the FCC to allow the cable company to introduce data caps. The FCC's Wireline Competition Bureau acknowledged receipt of Charter's withdrawal of its petition to end a prohibition on thecompany imposing
STOP THE CAP! » SPECTRUM LOWERS THE GIGABIT SERVICE Spectrum is offering certain new customers a discount on the usually high installation fee for its gigabit service tier. Normally, Spectrum expects new gigabit customers to pay a compulsory installation fee of $199.99 and $109.99 a month for internet only service. But customers living in areas where significant competition exists are now findingfar more
STOP THE CAP! » CHARTER SPENDING $5 BILLION TO EXPAND ITS Charter Communications will spend almost $5 billion a part of a multiyear, 24-state broadband buildout to deliver high-speed internet service to more than a million unserved homes and businesses. Approximately $1.2 billion of the cost to serve these low-density, mostly rural communities will come from the federal government's Rural Digital Opportunity Fund (RDOF), which is STOP THE CAP! » WOW! LAYS FOUNDATION TO DITCH SELLING Cable system overbuilder WideOpenWest, better known to customers as WOW!, has begun offering its customers subscriptions to streaming video competitors fuboTV, Philo, Sling, and YouTube TV, in what could be a gradual move away from selling its own video packages. WOW!, like every cable operator, is losing cable television customers tocord-cutting.
STOP THE CAP! » SPECTRUM CREATES NEW $5 SPORTS TIER, SOME Charter Spectrum is launching a new extra-cost sports tier that will feature a dozen sports networks for $5 a month. Spectrum TV Sports Pack has been soft launched in many markets and will include: NFL Network Golf Channel Tennis Channel ESPN Goal Line/Bases Loaded ESPNews ESPN College Extra MAV TV MLB Strike Zone NFL RedZone STOP THE CAP! » SPECTRUM SALESPERSON LIES TO CUSTOMERS A Spectrum door-to-door sales representative has a new trick up his sleeve to win back customers who switched to a competitor: lie and tell them Spectrum bought out the competition and sooner or later customers will once again be dealing with the cable company. Spectrum Rep: "To get you guys back on board with our STOP THE CAP! » AT&T FIXED WIRELESS INTERNET AT&T Fiber isn’t coming to rural communities and farms in the phone company’s service area anytime soon. Instead, AT&T grudgingly accepted $428 million in ratepayer-subsidized Connect America funds to build fixed wireless networks that do not meet the FCC’s minimum definition of broadband, come usage-capped, and will offer a price break only to customers who sign up for AT&T’s STOP THE CAP! » WANT THE BEST DEAL FROM CHARTER/SPECTRUM Former Time Warner Cable and Bright House customers, listen up. A veteran Charter Communications customer who cut cable's cord for good a few months ago reports Charter's hard-line on extending retention deals to customers threatening to leave lasts only until you turn in your equipment and cancel your service. DSL Reports reader mmainprize from Houghton Lake, Mich. STOP THE CAP! » CHARTER CEO ADMITS YOU MAY BE SHARING YOUR The average Charter/Spectrum customer shares their internet connection with up to 499 of their neighbors, according to an admission made today by Charter Communications CEO Thomas Rutledge. "Our average node size is around 500 homes," Rutledge told investors on a morning conference call. According to a lawsuit filed by the New York StateAttorney General
STOP THE CAP! » BILL SHOCK: WHEN YOUR CHARTER SPECTRUM Your time is up. It may have been one, two, or if you are especially lucky -- three years since you signed up for Charter Spectrum service. But your temporary reprieve from the high price of cable is over. The bad news arrives in a letter: Thank you for being a Spectrum customer.When you
STOP THE CAP! » SPECTRUM DROPS FCC REQUEST TO ALLOW IT TO Spectrum internet customers can be assured of an additional two years of unlimited internet service after Charter Communications dropped its petition Tuesday with the FCC to allow the cable company to introduce data caps. The FCC's Wireline Competition Bureau acknowledged receipt of Charter's withdrawal of its petition to end a prohibition on thecompany imposing
STOP THE CAP! » SPECTRUM LOWERS THE GIGABIT SERVICE Spectrum is offering certain new customers a discount on the usually high installation fee for its gigabit service tier. Normally, Spectrum expects new gigabit customers to pay a compulsory installation fee of $199.99 and $109.99 a month for internet only service. But customers living in areas where significant competition exists are now findingfar more
STOP THE CAP! » CHARTER SPENDING $5 BILLION TO EXPAND ITS Charter Communications will spend almost $5 billion a part of a multiyear, 24-state broadband buildout to deliver high-speed internet service to more than a million unserved homes and businesses. Approximately $1.2 billion of the cost to serve these low-density, mostly rural communities will come from the federal government's Rural Digital Opportunity Fund (RDOF), which is STOP THE CAP! » WOW! LAYS FOUNDATION TO DITCH SELLING Cable system overbuilder WideOpenWest, better known to customers as WOW!, has begun offering its customers subscriptions to streaming video competitors fuboTV, Philo, Sling, and YouTube TV, in what could be a gradual move away from selling its own video packages. WOW!, like every cable operator, is losing cable television customers tocord-cutting.
STOP THE CAP! » SPECTRUM CREATES NEW $5 SPORTS TIER, SOME Charter Spectrum is launching a new extra-cost sports tier that will feature a dozen sports networks for $5 a month. Spectrum TV Sports Pack has been soft launched in many markets and will include: NFL Network Golf Channel Tennis Channel ESPN Goal Line/Bases Loaded ESPNews ESPN College Extra MAV TV MLB Strike Zone NFL RedZone STOP THE CAP! » SPECTRUM SALESPERSON LIES TO CUSTOMERS A Spectrum door-to-door sales representative has a new trick up his sleeve to win back customers who switched to a competitor: lie and tell them Spectrum bought out the competition and sooner or later customers will once again be dealing with the cable company. Spectrum Rep: "To get you guys back on board with our STOP THE CAP! » AT&T FIXED WIRELESS INTERNET AT&T Fiber isn’t coming to rural communities and farms in the phone company’s service area anytime soon. Instead, AT&T grudgingly accepted $428 million in ratepayer-subsidized Connect America funds to build fixed wireless networks that do not meet the FCC’s minimum definition of broadband, come usage-capped, and will offer a price break only to customers who sign up for AT&T’s STOP THE CAP! » WANT THE BEST DEAL FROM CHARTER/SPECTRUM Former Time Warner Cable and Bright House customers, listen up. A veteran Charter Communications customer who cut cable's cord for good a few months ago reports Charter's hard-line on extending retention deals to customers threatening to leave lasts only until you turn in your equipment and cancel your service. DSL Reports reader mmainprize from Houghton Lake, Mich. STOP THE CAP! » CHARTER CEO ADMITS YOU MAY BE SHARING YOUR The average Charter/Spectrum customer shares their internet connection with up to 499 of their neighbors, according to an admission made today by Charter Communications CEO Thomas Rutledge. "Our average node size is around 500 homes," Rutledge told investors on a morning conference call. According to a lawsuit filed by the New York StateAttorney General
STOP THE CAP! » BILL SHOCK: WHEN YOUR CHARTER SPECTRUM Your time is up. It may have been one, two, or if you are especially lucky -- three years since you signed up for Charter Spectrum service. But your temporary reprieve from the high price of cable is over. The bad news arrives in a letter: Thank you for being a Spectrum customer.When you
STOP THE CAP! » $50 EMERGENCY BROADBAND BENEFIT IS A The Biden Administration's efforts to help economically challenged Americans with their broadband bills is actually a windfall for some of the nation's largest telecommunications companies, which will pocket the money earned while forcing some customers off discounted promotional and legacy plans they claim do not qualify for bill relief. The Emergency Broadband Benefit (EBB), rushed STOP THE CAP! » DES MOINES WELCOMES FIBER COMPETITION FOR According to the Des Moines Register, the fiber overbuilder will invest $70 million in its Des Moines network, and will be the third local competitor for internet, phone, and video service.The company traditionally undercuts competitors on regular pricing and at least matches their introductory pricing. In Des Moines, Mediacom offers new customers gigabit speed for $79 per month, which almost STOP THE CAP! » CHARTER SPECTRUM RAISING THE PRICE FOR Charter Spectrum is raising the price of its internet service by $5 a month starting in December, making most internet-only customers pay $74.99 a month for service starting at 100 Mbps. An internal customer service document obtained by Stop the Cap! shows the company plans to raise the base internet price for all customers except STOP THE CAP! » HISTORY Posts about History written by Phillip Dampier. Promoting Better Broadband, Fighting Data Caps and Usage-Based Billing STOP THE CAP! » SPECTRUM ROLLS OUT $29.99 K-12 STUDENT Charter Spectrum has introduced a new budget-priced internet plan for households with students, offering a 50/5 Mbps internet connection for $29.99 a month. Spectrum's unusual discounted internet plan bypasses the usual paperwork verification that low-cost internet options usually require by contracting directly with area schools that would offer the plan to their existing students. STOP THE CAP! » VERIZON LAUNCHES 4G LTE HOME BROADBAND Verizon is introducing a new wireless home broadband service that will target customers that can get good cell phone reception from home but are stuck with slow speed DSL from the phone company, or no internet access at all. Verizon's new LTE Home Internet will offer customers speeds of 25-50 Mbps without data caps on STOP THE CAP! » SPECTRUM CREATES NEW $5 SPORTS TIER, SOME Charter Spectrum is launching a new extra-cost sports tier that will feature a dozen sports networks for $5 a month. Spectrum TV Sports Pack has been soft launched in many markets and will include: NFL Network Golf Channel Tennis Channel ESPN Goal Line/Bases Loaded ESPNews ESPN College Extra MAV TV MLB Strike Zone NFL RedZone STOP THE CAP! » UPDATED: SPECTRUM CHARGES CUSTOMER $75 IN A Spectrum customer faces $75 in fees for leaving an old credit card on his Spectrum account. Reddit reader "u/round-disk" reported that credit card 'lost' in April. That is where the trouble started. "At some point between when my old number stopped working and my new card arrived, Spectrum tried to do an Auto Pay STOP THE CAP! » WANT THE BEST DEAL FROM CHARTER/SPECTRUM Former Time Warner Cable and Bright House customers, listen up. A veteran Charter Communications customer who cut cable's cord for good a few months ago reports Charter's hard-line on extending retention deals to customers threatening to leave lasts only until you turn in your equipment and cancel your service. DSL Reports reader mmainprize from Houghton Lake, Mich. STOP THE CAP! » CHARTER/SPECTRUM WILL NO LONGER PRO-RATE Charter Spectrum will soon charge you for a full month of service, even if you downgrade or cancel in the middle of a billing cycle, ending a decades-old practice of issuing a partial month credit for dropped services you no longer want or need. Tucked into customers' May billing statements, Charter Spectrum announced it intendsSTOP THE CAP!
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TIME WARNER CABLE'S MODEM FEE DOESN'T ADD UP Time Warner Cable wants you to pay $3.95 a month for their cable modem. Find out how to avoid this fee and learn more about why theyare charging it.
AT&T'S PLAN FOR RURAL AMERICA: GET A CELL PHONE On Nov. 7, AT&T announced a plan that seeks to scrap rural American landlines, compelling customers to sign up for AT&T Wireless to continue home phone and broadband service. Abandoning the reliable rural landline has serious consequences for customers that will be indefinitely stuck with usage capped, expensive Internet access and potentially unreliable cell phone service.COMMUNITY BROADBAND
Why live with the poor choices and high prices offered by the local cable and phone company? You don't have to sit back and take what they give you anymore. An increasing number of communities are building their own fiber-to-the-home networks, delivering 21st century broadband service to local residents and businesses. Keep the economic benefits working right at home!FIGHT BACK!
You can take action right now to protect your broadband account from Internet Overcharging practices. Click the title "Fight Back" and learn how you can help get legislation passed to prohibit unjustifiedrate hikes.
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BREAKING NEWS: COMCAST INTRODUCING 1.2 TB DATA CAP IN NORTHEAST, MID-ATLANTIC REGIONS Phillip Dampier November 23, 2020 Comcast/Xfinity,
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Comcast has quietly updated its online customer support website to reflect the forthcoming introduction of data capsto the last
remaining major regions of the country where it has avoided imposingthem for years.
The nation’s largest cable company will debut its 1.2 TB data cap usage plan on January 1, 2021 in Connecticut, Delaware, the District of Columbia, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Virginia, Vermont, and West Virginia. “Customers in select markets can take the months of January and February to understand how the new 1.2 TB Internet Data Plan affects them without additional charges,” Comcast wrote on its new customer FAQ page. “We’ll credit your bill for any additional data usage charges over 1.2 TB during those months if you’re not on an unlimited data plan. It does not apply to Xfinity Internet customers on our Gigabit Pro tier of service, Business Internet customers, customers with Prepaid Internet, or customers on Bulk Internetagreements.”
But effective March 1st, residential customers will begin facing overlimit fees for exceeding their data allowance at a rate of $10 for each 50 GB of excess usage, up to a maximum of $100 a month. Customers will not be credited for unused data, cannot rollover unused data, or be charged less than $10 in overlimit fees, regardless if one used 1 MB or 49 GB over the 1.2 TB allowance. Customers approaching their usage limit will receive email, text messages, and Xfinity X1 on-screen notifications upon reaching 75% (email only), 90%, and 100% of 1.2 TB of data usage. Overlimit fees that subsequently start accumulating will be noted in email and X1 on-screen notifications for each additional 50 GB of usage over 1.2 TB, up to the maximum overage charge of $100. Customers can return to the unlimited data plan they had before January 1st by paying an additional $30 a month for an unlimitedadd-on plan.
Comcast imposed data caps on residential customers in other parts of the country for years, but had avoided doing so until now in the northeast and mid-Atlantic states where Verizon FiOS is a frequent competitor. Verizon does not impose formal data caps on its residential customers. The introduction of data caps by Comcast is likely to result in a shift of some customers towards Verizon, if FiOSis available.
Comcast is certain to be criticized for expanding data caps in the middle of the COVID-19 pandemic, especially as the number of cases explodes in the United States, pushing more people than ever to work from home. The resulting increased usage will expose a growing number of Comcast customers to overlimit fees, starting at $10 additional a month. Usage caps are also not expected to slow the company’s ongoing rate increases. One of Comcast’s most successful businesses is selling residential broadband, often with no significant competition, and with customers unlikely to drop service there is plenty of room to raise prices further. Protesters in front of the Time Warner Cable in Rochester, N.Y., protesting the introduction of data caps in 2009.FIGHTING BACK
The most effective ways to combat data caps are: * Switch providers and tell Comcast you are leaving because of the imposition of data caps. Reject any arguments that suggest usage allowances will impact only a handful of customers. Ongoing studies show a growing number of consumers are exceeding these arbitrary“allowances”,
forcing them to pay unjustified overlimit fees or subscribe to a costly unlimited plan for as much as $30 more a month. Usage caps are unnecessary in 2020. Comcast itself claims it has plenty of capacityacross its network
,
including areas where no caps are currently imposed. But they now think it is appropriate to introduce caps in the middle of theCOVID-19 pandemic.
* Organize a noisy but legal protest in front of a local cable store or Comcast’s headquarters and contact newspapers, radio and TV stations in advance to invite them to cover the event. Be sure to carry signs and designate one or more members to be interviewed by the media about the unacceptability of data caps. We can supply talkingpoints on request.
* Contact your local, state, and federal representatives and complain about Comcast imposing data caps. This is especially effective when tied-in with local protests, which may attract elected officials to the cause. There is precedent for companies backing down if consumers coordinate with elected officials and loudly protest. Tell officials your community’s digital future should not be dictated by Comcast and its unwanted data caps. More competition is needed, and until it substantially exists, ask them to ban “data plans” for home broadband service. Ask them to support municipal solutions, such as public/municipal internet service. * Remind everyone that internet availability is not the only issue. Affordability is also a growing problem that puts much needed internet service out of reach of low-income citizens. Imposing data caps is just another way of raising prices and deterring innovation.SHARE:
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FCC VOTES UNANIMOUSLY TO EXPAND 5 GHZ WI-FI FREQUENCIES DESPITE AUTOINDUSTRY PROTESTS
Phillip Dampier November 18, 2020 Consumer News, Public Policy
& Gov't
,
Reuters , Wireless
Broadband
1 Comment
WASHINGTON (Reuters) – The U.S. communications regulator on Wednesday approved a plan to allow a growing number of wireless devices to use part of a spectrum previously set aside for automakers to develop methods for vehicles to communicate with each other, a decision that the Transportation Department warned could result in “thousands of accidents.” The Federal Communications Commission (FCC) voted 5-0 to split the spectrum block set aside for auto safety. Over the objections of automakers and some U.S. agencies, the FCC decision finalized a plan announced last year to divide a block of the 5.9 GHz spectrum band that was reserved in 1999 for automakers to develop technology called DSRC, but has so far gone largely unused. Under today’s decision, a 45 MHz portion of the band — 5.850GHz to 5.895GHz will be reallocated to unlicensed Wi-Fi services and made available for consumer use. Consumers may have to purchase new equipment to take advantage of the new frequencies. 45 MHz of the wireless auto band, shown in green, will join the 5 GHz Wi-Fi band shown in blue. Automakers will still be able to use 30 MHz of frequencies from 5.895-5.925 GHz. FCC Chairman Ajit Pai said there is “a pressing need for us to allocate additional spectrum” for Wi-Fi, noting the coronavirus pandemic underscored “consumers need access and more bandwidth to be able to engage in telework, remote learning, telehealth, and other broadband-related services.” Transportation Secretary Elaine Chao had warned the FCC decision could result in “thousands more deaths annually on road and millions more injuries than would be the case otherwise.” Major cable, telecom and content companies back the FCC proposal to open most of the spectrum band to Wi-Fi use. Comcast Corp praised the FCC vote, saying Wi-Fi is “central to American homes, schools, and workplaces and carries more broadband traffic than all other wireless technologies combined.” Automakers favor using the spectrum for developing technology to allow vehicles to exchange data about location, speed and direction. House of Representatives Transportation Committee chairman Peter DeFazio called the decision “a gift to corporate interests at the expense of public safety,” adding it “will undermine decades of development and over a billion public dollars that the transportation community has invested in these technologies.” The technology has previously been offered on just one General Motors Co vehicle. Government studies have suggested that, if widely adopted among, it could prevent at least 600,000 U.S. crashes annually. GM said “the FCC has moved towards jeopardizing roadway safety.” The FCC plans to transition the upper 30 megahertz from DSRC to enable a different automotive communications technology called Cellular Vehicle-to-Everything and use the other 45 megahertz for wireless use. Safety advocates question if the new technology will work. _(Reporting by David Shepardson; Editing by Chizu Nomiyama and DavidGregorio)_
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INCREASED INVESTMENT AND FIERCE COMPETITION BRINGS 1.5 GBPS INTERNETTO WESTERN CANADA
Phillip Dampier November 12, 2020 Broadband Speed, Canada
, Competition
, Consumer News
, Shaw
, Telus
No Comments
Shaw is western Canada’s dominant cable operator. While American cable companies have cut back investing in their high-speed broadband services as competition languishes, a price and service war has erupted between western Canada’s biggest cable and phone companies, with consumers winning the benefits of increased investment and fierce competition. Shaw Communications, the largest cable company west of Ontario, has just upped the ante with the introduction of 1,500/100 Mbps unlimitedinternet service
for $127 (all prices in $US) a month. The new speed tier, known as Fibre+ Gig 1.5, is delivered over Shaw’s existing DOCSIS 3.1 cable broadband network, and is already available in Winnipeg, Calgary, Edmonton, Vancouver, and Victoria, and is gradually expanding outwards to smaller cities, including Banff in Alberta, and Burnaby and Dawson’s Creek in British Columbia. Shaw also offers a traditional gigabit unlimited plan in most of its service area, offering 940/25 Mbps for $88/month. Both high-speed plans include a two-year contract. “The hard work and investments we’ve made in building, upgrading and expanding our Fibre+ and Fast LTE networks and services — nearly $22.8 billion over the past seven years — allow us to deliver these ultrafast speeds to western Canadians over our existing infrastructure,” said Zoran Stakic, chief operating officer and chief technology officer. “These ongoing investments are the foundation to providing our customers service beyond one gigabit today and ultrafast speeds to more places in the future.” “We know that there’s a growing segment of people — including heavy gamers, content creators and super streamers — who need access to ultrafast internet services, and that need has only increased during the pandemic as many of our customers manage the reality of having multiple people working from home and sharing bandwidth,” said Paul Deverell, president of Consumer, Shaw Communications. “With the launch of our Fibre+ Gig 1.5 product, we are delivering the speeds and capacity needed by today’s super users and data-heavy customers, while confirming Shaw’s position as the western Canadian leader in gigabit speed deployment.” Telus is western Canada’s largest phone company. Shaw’s increased investment is designed to fend off its chief competitor, Telus. In 2020, Shaw discovered a growing number of its broadband customers defecting in favor of Telus, the region’s telephone company. Telus is expanding its own high-speed offering,
which relies on fiber to the home service. In some areas, Telus offers 940/940 Mbps service on a two-year contract for $76 a month and a 1,500/940 Mbps plan for $127 a month — which matches Shaw’s price but vastly exceeds Shaw in upload speed. To further sweeten the deal, Shaw gives its premium-speed internet customers discounts on Shaw Mobile services — including the exclusive rate of $25 per month on Unlimited Data wireless plans for Shaw Fibre+ Gig 1.5 and Fibre+ Gig internet subscribers. Shaw claims its infrastructure has made it possible to offer gigabit service to at least one million more western Canadians than Telus. Telus has been gradually scrapping its legacy copper wire network in favor of fiber optics, but will likely take over a decade to complete the transition in significantly populated communities. While Canadian cable companies are pushing DOCSIS 3.1 to the limit, American cable companies have taken it easy this year, reducing estimated budgets for network investment, returning to data caps, and putting further upgrades to next generation DOCSIS 4.0 on hold for at least a year or two. With AT&T and Verizon distracted and focused on spending billions to build 5G wireless networks, both companies have stopped significant expansion of fiber-to-the-home service for residential customers, reducing competitive pressure on cable operators. This reduced competition allows cable companies an opportunity to raise rates on broadband customers, and Charter Spectrum has done exactly that, announcing a general $5/month increase on residential internet service to take effect by the start of 2021.SHARE:
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T-MOBILE EXPANDS WIRELESS 4G HOME INTERNET SERVICE IN MI, MN, NY, ND, OH, PA, SD, WV AND WI Phillip Dampier November 10, 2020 Competition, Consumer News
, Data Caps
, Rural Broadband
, T-Mobile
, Video
, Wireless
Broadband
No Comments
T-Mobile is widening its wireless home broadband pilot program to cover more than 20 million additional underserved and unserved households in 130 communities in parts of nine states. “Home broadband has been broken for far too long, especially for those in rural areas, and it’s time that cable and telco ISPs have some competition,” said Dow Draper, T-Mobile executive vice president of Emerging Products. “We’ve already brought T-Mobile Home Internet access to millions of customers who have been underserved by the competition. But we’re just getting started. As we’ve seen in our first few months together with Sprint, our combined network will continue to unlock benefits for our customers, laying the groundwork to bring 5G to Home Internet soon.” T-Mobile Home Internet customers currently pay $50 a month for unlimited wireless internet for their home or business, using T-Mobile’s existing 4G LTE network. To prevent cell tower saturation, T-Mobile is making the service available on a first-come, first-served basis, where coverage is eligible, based on equipment inventory and local network capacity. T-Mobile is also protecting its high-value mobile customer base by prioritizing mobile network traffic, so speeds may slow for home internet customers during times of peak cell tower usage. The company adds that its 4G service will soon be joined by a 5G home internet service, which should increase speeds and capacity. Thecompany claims:
* THE SERVICE IS SELF-INSTALLED, SO NO INSTALLATION VISITS ORCHARGES.
* TAXES AND FEES INCLUDED. * NO ANNUAL SERVICE CONTRACTS. * NO “INTRODUCTORY” PRICE OFFERS. * NO HARDWARE RENTAL OR SIGN-UP FEES. * NO DATA CAPS, BUT NETWORK PRIORITIZATION MAY AFFECT SPEED DURING PEAK USAGE PERIODS, AND VIDEO STREAMING RESOLUTION MAY BE LIMITED BASED ON AVAILABLE SPEED IN YOUR LOCATION.Other Details:
* PRICING: $50/MONTH WITH AUTOPAY (PRICE INCLUDES SALES TAX AND REGULATORY FEES “FOR QUALIFYING ACCOUNTS” WHATEVER THAT MEANS, AND IF YOU DON’T AUTOPAY, THE PRICE IS $5 HIGHER.) * CREDIT APPROVAL REQUIRED. * T-MOBILE WILL SUPPLY AN LTE WI-FI GATEWAY WITH THE SERVICE, FOR IN-HOME USE ONLY AT THE ADDRESS ON THE ACCOUNT. THE GATEWAY MUST BE RETURNED IF YOU CANCEL SERVICE OR PAY $207. LIST OF NEW CITIES & TOWNS:MICHIGAN
* Adrian
* Alma
* Alpena
* Ann Arbor
* Battle Creek
* Bay City
* Big Rapids
* Cadillac
* Coldwater
* Detroit-Warren-Dearborn* Flint
* Grand Rapids-Kentwood* Hillsdale
* Holland
* Jackson
* Kalamazoo-Portage
* Lansing-East Lansing* Ludington
* Midland
* Monroe
* Mount Pleasant
* Muskegon
* Niles
* Saginaw
* Sault Ste. Marie
* South Bend-Mishawaka* Sturgis
* Traverse City
MINNESOTA
* Albert Lea
* Alexandria
* Austin
* Bemidji
* Brainerd
* Duluth
* Fairmont
* Faribault-Northfield* Fergus Falls
* Grand Rapids
* Hutchinson
* Mankato
* Marshall
* Minneapolis-St. Paul-Bloomington* New Ulm
* Owatonna
* Red Wing
* Rochester
* St. Cloud
* Willmar
* Winona
* Worthington
NEW YORK
* Binghamton
* Corning
NORTH DAKOTA
* Bismarck
* Dickinson
* Jamestown
* Minot
* Williston
* Fargo
* Grand Forks
* Wahpeton
OHIO
* Akron
* Ashland
* Ashtabula
* Bucyrus-Galion
* Cambridge
* Canton-Massillon
* Cleveland-Elyria
* Coshocton
* Defiance
* Findlay
* Fremont
* Lima
* Mansfield
* Marion
* New Philadelphia-Dover* Norwalk
* Salem
* Sandusky
* Tiffin
* Toledo
* Wooster
* Youngstown-Warren-BoardmanPENNSYLVANIA
* Altoona
* Bloomsburg-Berwick * Chambersburg-Waynesboro* DuBois
* East Stroudsburg
* Erie
* Gettysburg
* Harrisburg-Carlisle* Huntingdon
* Indiana
* Johnstown
* Lancaster
* Lebanon
* Lewisburg
* Lewistown
* Lock Haven
* Meadville
* New Castle
* Oil City
* Pittsburgh
* Pottsville
* Reading
* Sayre
* Scranton–Wilkes-Barre* Selinsgrove
* Somerset
* St. Marys
* State College
* Sunbury
* Williamsport
* York-Hanover
* Allentown-Bethlehem-EastonSOUTH DAKOTA
* Aberdeen
* Brookings
* Huron
* Mitchell
* Pierre
* Rapid City
* Sioux Falls
* Watertown
* Yankton
WEST VIRGINIA
* Clarksburg
* Cumberland
* Elkins
* Morgantown
* Weirton-Steubenville* Wheeling
WISCONSIN
* Eau Claire
* La Crosse-Onalaska* Menomonie
* Wisconsin Rapids-Marshfield T-Mobile Home Internet: This company supplied video explains how the service works. (1:15)SHARE:
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CHARTER SPECTRUM RAISING THE PRICE FOR INTERNET SERVICE TO $75 A MONTH Phillip Dampier November 2, 2020 Charter Spectrum, Consumer News
54 Comments
Charter Spectrum is raising the price of its internet service by $5 a month starting in December, making most internet-only customers pay $74.99 a month for service starting at 100 Mbps. An internal customer service document obtained by Stop the Cap! shows the company plans to raise the base internet price for all customers _except_ those still subscribed to a package bundle containing traditional cable television. However, if you subscribe to a streaming TV package like Spectrum Choice, Essentials, or Stream, the rate hikewill apply.
Customers subscribed to higher speed tiers (Ultra, Gig) or have a grandfathered Time Warner Cable internet package without cable TV can also expect a $5 increase. Customers will be notified about the rate hike on their November bill, with new pricing taking effect from Dec. 2, 2020.SHARE:
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SPECIAL REPORT — WHO’S WHO OF BROADBAND FOR AMERICA: TELECOM INDUSTRY CONNECTIONS EXPOSEDOctober 2, 2009
Be Sure to Read Part One: Astroturf Overload — Broadband for America = One Giant Industry Front Group for an important introduction to what this super-sized industry front group is all about. Members of Broadband for America Red: A company or group actively engaging in anti-consumer lobbying, opposes Net Neutrality, supports Internet Overcharging, belongs toSHARE:
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SPECIAL REPORT — ASTROTURF OVERLOAD – BROADBAND FOR AMERICA = ONE GIANT INDUSTRY FRONT GROUPOctober 2, 2009
Astroturf: One of the underhanded tactics increasingly being used by telecom companies is “Astroturf lobbying” – creating front groups that try to mimic true grassroots, but that are all about corporate money, not citizen power. Astroturf lobbying is hardly a new approach. Senator Lloyd Bentsen is credited with coining the term inthe 1980s to
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“THE VERIZON FIOS OF HONG KONG”: FIBER TO THE HOME 100MBPS SERVICE$35/MONTH
September 27, 2009
Hong Kong remains bullish on broadband. Despite the economic downturn, City Telecom continues to invest millions in constructing one of Hong Kong’s largest fiber optic broadband networks, providing fiber to the home connections to residents. City Telecom’s HK Broadband service relies on an all-fiber optic network, and has been dubbed “the Verizon FiOS of HongSHARE:
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BENDBROADBAND INTRODUCES NEW FASTER SPEEDS, BUT OFFENSIVE USAGE CAPS THE SKUNK AT THE BROADBAND PARTYSeptember 23, 2009
BendBroadband, a small provider serving central Oregon, breathlessly announced the imminent launch of new higher speed broadband service for its customers after completing an upgrade to DOCSIS 3. Along with the launch announcement came a new logo of a sprinting dog the company attaches its new tagline to: “We’re the local dog. Webetter be
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SHAW STEAMROLLING THROUGH BRITISH COLUMBIA IN “SELL TO US OR DIE”STRATEGY
September 23, 2009
Stop the Cap! reader Rick has been educating me about some of the new-found aggression by Shaw Communications, one of western Canada’s largest telecommunications companies, in expanding its business reach across Canada. Woe to those who get in the way. Novus Entertainment is already familiar with this story. As Stop the Cap! reportedpreviously, Shaw
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CRTC EMBARRASSED BY FCC NET NEUTRALITY ACTIONS?September 22, 2009
The Canadian Radio-television Telecommunications Commission, the Canadian equivalent of the Federal Communications Commission in Washington, may be forced to consider American broadband policy before defining Net Neutrality and its role in Canadian broadband, according to an article published today in The Globe & Mail. proposal – to codify and enforce someSHARE:
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HISSYFITWATCH: SHAW & ROGERS NON-COMPETE AGREEMENT TOSSED, ALLOWING SHAW ACQUISITION OF MOUNTAIN CABLEVISIONSeptember 21, 2009
In March 2000, two cable magnates sat down for the cable industry equivalent of My Dinner With Andre. Fine wine, beautiful table linens, an exquisite meal, and a Monopoly board with pieces swapped back and forth representing hundreds of thousands of Canadian consumers. Ted Rogers and Jim Shaw drew a line on the westernOntario
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DOUBLETAKE: COMPANY WITH 5GB LIMIT IN ACCEPTABLE USE POLICY PROMISES “NEAR-UNLIMITED BANDWIDTH CAPACITY” TO WEST VIRGINIASeptember 11, 2009
Just like FairPoint Communications, the Towering Inferno of phone companies haunting New England, Frontier Communications is making a whole lot of promises to state regulators and consumers, if they’ll only support the deal to transfer ownership of phone service from Verizon to them. This time, Frontier is issuing a self-serving press release touting their investmentSHARE:
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SIT DOWN FOR THIS: ASTROTURFING FRIENDS SOLD ON PRO-INTERNETOVERCHARGING REPORT
September 7, 2009
I see it took all of five minutes for George Ou and his friends at Digital Society to be swayed by the tunnel vision myopia of last week’s latest effort to justify Internet Overcharging schemes. Until recently, I’ve always rationalized my distain for smaller usage caps by ignoring the fact that I’m being subsidized bySHARE:
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HOTEL GUESTS REBEL AGAINST INTERNET OVERCHARGING: CONSUMERS WON’T PAY MORE NO MATTER WHERE THEY ARESeptember 1, 2009
In 2007, we took our first major trip away from western New York in 20 years and spent two weeks an hour away from Calgary, Alberta. After two weeks in Kananaskis Country, Banff, Calgary, and other spots all over southern Alberta, we came away with the Good, the Bad, and the Ugly: The Good AlbertaSHARE:
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COURT HANDS VICTORY TO COMCAST: THROWS OUT 30% CAP ON MARKET SHARE INVITING BUYING SPREE AT CONSUMERS’ EXPENSEAugust 31, 2009
A federal appeals court in Washington has struck down, for a second time, a rulemaking by the Federal Communications Commission to limit the size of the nation’s largest cable operators to 30% of the nation’s pay television marketplace, calling the rule “arbitrary and capricious.” The 30% rule, designed to keep no single companyfrom controlling
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BROADBAND SPEED — IT’S ALL ABOUT WHERE YOU LIVE & WHAT PROVIDERYOU LIVE WITH
August 27, 2009
Less than half of Americans surveyed by PC Magazine report they are very satisfied with the broadband speed delivered by their Internet service provider. PC Magazine released a comprehensive study this month on speed, provider satisfaction, and consumer opinions about the state of broadband in their community. The publisher sampled more than 17,000 participants, checkingSHARE:
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