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PRACTICES
SPH Analytics has always played a strong role in helping us measure member and provider satisfaction in a meaningful way, through providing actionable data and results. Lisa Franchetti. Neighborhood Health Plan of Rhode Island. We have better patient outreach. We can group patients based on different care opportunities, such as diabetic PRESS GANEY ACQUIRES SPH ANALYTICS Acquisition to Unite Previously Fragmented Provider and Payer Insights to Drive Optimal Health Care Outcomes. BOSTON, May 26, 2021 — Press Ganey, the national leader in health care consumer and workforce engagement, today announced the acquisition of SPH Analytics (SPH), the national leader in member experience measurement and engagement for the health insurance industry.CLIENT LOGIN
If you are a SPH Analytics Client wanting to login to Client Portal or Edge Perception you have come to the right place. HEALTH CARE SURVEY SOLUTIONS Member experience is a key driver for health plans to grow and thrive. Research shows that when members feel valued and appreciated, almost 87% will support and recommend their plan. And 74% will keep their membership with that plan. Member experience surveys help plans understand their membership and can pinpoint opportunities forimprovement.
SAMPLE ERROR CALCULATOR Sample Size Enter the size of the sample drawn from the population being studied. Sample Proportion (%) Enter the proportion of people in the population beingPROVIDER EXPERIENCE
Provider Experience. I n recent years there has been a call to focus on the provider perspective in improving healthcare. SPH’s provider experience survey solutions present one-of-a-kind insight into the important perspective of healthcare’s most vital component: the provider. Dissatisfied and burnt out clinicians can reduce healthoutcomes
PROVIDER SATISFACTION SURVEY In developing the Health Plan Provider Satisfaction Survey, SPH conducted extensive research into the components impacting provider satisfaction. We also facilitated focus groups and in-depth interviews with physicians and office managers. SPH administers the survey through various methods and employs reliable sampling methodologies. CMS ANNOUNCES NEW TIMELINE FOR HOS FIELDING IN 2021 CMS Announces New Timeline for HOS Fielding in 2021. CMS has just announced that fielding for Health Outcomes Surveys (HOS) will take place only from August through November, replacing the previous April through July timeline. On September 8, 2020, CMS released a Health Plan Management System (HPMS) e-memo entitled “ ReportingRequirements
SAMPLE SIZE CALCULATOR USING AVERAGE VALUES Probability of incorrectly rejecting the null hypothesis that there is no difference in the average values. An Alpha of 5% to a 95% Confidence Interval. SAMPLE SIZE CALCULATOR USING PERCENTAGE VALUES (Probability of incorrectly rejecting the null hypothesis that there is no difference in the percentage values). An Alpha of 5% corresponds to a 95% Confidence Interval. SPH ANALYTICS SOLUTIONS FOR HEALTHCARE EXPERIENCE ANDRESOURCESABOUT USPOPULATION ENGAGENEXUS PLATFORMHEALTH PLANSMEDICAL GROUPS &PRACTICES
SPH Analytics has always played a strong role in helping us measure member and provider satisfaction in a meaningful way, through providing actionable data and results. Lisa Franchetti. Neighborhood Health Plan of Rhode Island. We have better patient outreach. We can group patients based on different care opportunities, such as diabetic PRESS GANEY ACQUIRES SPH ANALYTICS Acquisition to Unite Previously Fragmented Provider and Payer Insights to Drive Optimal Health Care Outcomes. BOSTON, May 26, 2021 — Press Ganey, the national leader in health care consumer and workforce engagement, today announced the acquisition of SPH Analytics (SPH), the national leader in member experience measurement and engagement for the health insurance industry.CLIENT LOGIN
If you are a SPH Analytics Client wanting to login to Client Portal or Edge Perception you have come to the right place. HEALTH CARE SURVEY SOLUTIONS Member experience is a key driver for health plans to grow and thrive. Research shows that when members feel valued and appreciated, almost 87% will support and recommend their plan. And 74% will keep their membership with that plan. Member experience surveys help plans understand their membership and can pinpoint opportunities forimprovement.
SAMPLE ERROR CALCULATOR Sample Size Enter the size of the sample drawn from the population being studied. Sample Proportion (%) Enter the proportion of people in the population beingPROVIDER EXPERIENCE
Provider Experience. I n recent years there has been a call to focus on the provider perspective in improving healthcare. SPH’s provider experience survey solutions present one-of-a-kind insight into the important perspective of healthcare’s most vital component: the provider. Dissatisfied and burnt out clinicians can reduce healthoutcomes
PROVIDER SATISFACTION SURVEY In developing the Health Plan Provider Satisfaction Survey, SPH conducted extensive research into the components impacting provider satisfaction. We also facilitated focus groups and in-depth interviews with physicians and office managers. SPH administers the survey through various methods and employs reliable sampling methodologies. CMS ANNOUNCES NEW TIMELINE FOR HOS FIELDING IN 2021 CMS Announces New Timeline for HOS Fielding in 2021. CMS has just announced that fielding for Health Outcomes Surveys (HOS) will take place only from August through November, replacing the previous April through July timeline. On September 8, 2020, CMS released a Health Plan Management System (HPMS) e-memo entitled “ ReportingRequirements
SAMPLE SIZE CALCULATOR USING AVERAGE VALUES Probability of incorrectly rejecting the null hypothesis that there is no difference in the average values. An Alpha of 5% to a 95% Confidence Interval. SAMPLE SIZE CALCULATOR USING PERCENTAGE VALUES (Probability of incorrectly rejecting the null hypothesis that there is no difference in the percentage values). An Alpha of 5% corresponds to a 95% Confidence Interval.ABOUT SPH ANALYTICS
SPH Analytics (SPH) offers the leading healthcare measurement and analytics platform for consumer experience and engagement. Leveraging a foundation of 35 years of healthcare consumer experience data and behavioral patterns, SPH deploys an analytical and predictive approach to measure and report the consumer experience, understand root causes to drive quality improvement and create blueprintsCLIENT LOGIN
If you are a SPH Analytics Client wanting to login to Client Portal or Edge Perception you have come to the right place. SMART MEMBER ENGAGEMENT SPH Forensics is a proprietary set of algorithms to understand member experience, engageability, and behavioral pattern insights based on our 35+ years of member behavior data and robust expertise with data modeling and predictive analytics. Our proprietary data models predict which members are more or less likely to have various outcomes. CONTACT US - SPH ANALYTICS Additional Locations: 1965 Evergreen Blvd. Suite 100 Duluth, GA 30096 (770) 978-3173. 500 East Main Street Suite 340 Branford, CT 06405 1(877) 208-7605
STRATEGY RESEARCH
Strategy Research. SPH Analytics has extensive experience in health plan strategy research. Paired with predictive modeling, we have put our solutions to work for clients to improve targeting, messaging and communications, product design, pricing strategies and many other aspects of their marketing strategies. SAMPLE SIZE CALCULATOR USING AVERAGE VALUES Probability of incorrectly rejecting the null hypothesis that there is no difference in the average values. An Alpha of 5% to a 95% Confidence Interval. SPH ANALYTICS + DSS RESEARCH SPH Analytics and DSS Research have joined forces to strengthen their market research and member engagement expertise and broaden their combined survey portfolio. The combined organization will leverage the best practices that each organization brings to the table, with a deliberate focus on creating the best value and experience andinnovation
SPH ANALYTICS + SA IGNITE SPH Analytics + SA Ignite. In July 2019 the SPH Analytics’ population health line of business merged with SA Ignite, forming an expanded population health and quality measurement- focused subsidiary within the SPH portfolio. SA Ignite is a recognized leader in delivering solutions that help healthcare providers achieve topperformance scores
TAKING THE TEMPERATURE OF YOUR PATIENT SAFETY Taking the Temperature of Your Patient Safety. Errors, accidents, injuries, infections, and even death – certainly nothing you would ever want to experience at any healthcare facility – yet, they happen. Hospitals, compounded by the volume of services as well as the large numbers of patients they treat, have had their publicized shareof
SPH ANALYTICS
Please click to continue to the SPH ANALYTICS SOLUTIONS FOR HEALTHCARE EXPERIENCE ANDRESOURCESABOUT USPOPULATION ENGAGENEXUS PLATFORMHEALTH PLANSMEDICAL GROUPS &PRACTICES
The voice of the customer is a crucial contribution to the success of any business – whether that voice is a critical or favorable one. Let SPH Analytics drive improvement in your organization through CAHPS regulatory surveys and insightful market research. PRESS GANEY ACQUIRES SPH ANALYTICS Acquisition to Unite Previously Fragmented Provider and Payer Insights to Drive Optimal Health Care Outcomes. BOSTON, May 26, 2021 — Press Ganey, the national leader in health care consumer and workforce engagement, today announced the acquisition of SPH Analytics (SPH), the national leader in member experience measurement and engagement for the health insurance industry. HEALTH CARE SURVEY SOLUTIONS Member experience is a key driver for health plans to grow and thrive. Research shows that when members feel valued and appreciated, almost 87% will support and recommend their plan. And 74% will keep their membership with that plan. Member experience surveys help plans understand their membership and can pinpoint opportunities forimprovement.
SAMPLE ERROR CALCULATOR Sample Size Enter the size of the sample drawn from the population being studied. Sample Proportion (%) Enter the proportion of people in the population beingPROVIDER EXPERIENCE
I n recent years there has been a call to focus on the provider perspective in improving healthcare. SPH’s provider experience survey solutions present one-of-a-kind insight into the important perspective of healthcare’s most vital component: the provider. PROVIDER SATISFACTION SURVEY The SPH Analytics Provider Satisfaction Survey is designed to provide valuable and relevant information for healthcare improvement forhealth plans.
CMS ANNOUNCES NEW TIMELINE FOR HOS FIELDING IN 2021 ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT. CMS has just announced that fielding for Health Outcomes Surveys (HOS) will take place only from August through November, replacing the previous April through July timeline. On September 8, 2020, CMS released a Health Plan Management System (HPMS) e-memo entitled “Reporting Requirements for HEDIS® Measurement Year (MY) 2020, PREPARING A SUCCESSFUL DATA-DRIVEN HEALTHCARE IMPLEMENTATION Leading healthcare organizations understand the value of data-driven decision-making for improved efficiency, better patient care, and increased profitability. Preparing to implement technology solutions to aggregate and analyze health data requires some important first steps and best practices. SAMPLE SIZE CALCULATOR USING PERCENTAGE VALUES (Probability of incorrectly rejecting the null hypothesis that there is no difference in the percentage values). An Alpha of 5% corresponds to a 95% Confidence Interval.SPH ANALYTICS
Please click to continue to the SPH ANALYTICS SOLUTIONS FOR HEALTHCARE EXPERIENCE ANDRESOURCESABOUT USPOPULATION ENGAGENEXUS PLATFORMHEALTH PLANSMEDICAL GROUPS &PRACTICES
The voice of the customer is a crucial contribution to the success of any business – whether that voice is a critical or favorable one. Let SPH Analytics drive improvement in your organization through CAHPS regulatory surveys and insightful market research. PRESS GANEY ACQUIRES SPH ANALYTICS Acquisition to Unite Previously Fragmented Provider and Payer Insights to Drive Optimal Health Care Outcomes. BOSTON, May 26, 2021 — Press Ganey, the national leader in health care consumer and workforce engagement, today announced the acquisition of SPH Analytics (SPH), the national leader in member experience measurement and engagement for the health insurance industry. HEALTH CARE SURVEY SOLUTIONS Member experience is a key driver for health plans to grow and thrive. Research shows that when members feel valued and appreciated, almost 87% will support and recommend their plan. And 74% will keep their membership with that plan. Member experience surveys help plans understand their membership and can pinpoint opportunities forimprovement.
SAMPLE ERROR CALCULATOR Sample Size Enter the size of the sample drawn from the population being studied. Sample Proportion (%) Enter the proportion of people in the population beingPROVIDER EXPERIENCE
I n recent years there has been a call to focus on the provider perspective in improving healthcare. SPH’s provider experience survey solutions present one-of-a-kind insight into the important perspective of healthcare’s most vital component: the provider. PROVIDER SATISFACTION SURVEY The SPH Analytics Provider Satisfaction Survey is designed to provide valuable and relevant information for healthcare improvement forhealth plans.
CMS ANNOUNCES NEW TIMELINE FOR HOS FIELDING IN 2021 ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT. CMS has just announced that fielding for Health Outcomes Surveys (HOS) will take place only from August through November, replacing the previous April through July timeline. On September 8, 2020, CMS released a Health Plan Management System (HPMS) e-memo entitled “Reporting Requirements for HEDIS® Measurement Year (MY) 2020, PREPARING A SUCCESSFUL DATA-DRIVEN HEALTHCARE IMPLEMENTATION Leading healthcare organizations understand the value of data-driven decision-making for improved efficiency, better patient care, and increased profitability. Preparing to implement technology solutions to aggregate and analyze health data requires some important first steps and best practices. SAMPLE SIZE CALCULATOR USING PERCENTAGE VALUES (Probability of incorrectly rejecting the null hypothesis that there is no difference in the percentage values). An Alpha of 5% corresponds to a 95% Confidence Interval.CLIENT LOGIN
If you are a SPH Analytics Client wanting to login to Client Portal or Edge Perception you have come to the right place. SMART MEMBER ENGAGEMENT We have better patient outreach. We can group patients based on different care opportunities, such as diabetic patients and patients who need preventive health screenings such as mammograms and colorectal screenings, and know whether the patient is up to date. PREPARING A SUCCESSFUL DATA-DRIVEN HEALTHCARE IMPLEMENTATION Leading healthcare organizations understand the value of data-driven decision-making for improved efficiency, better patient care, and increased profitability. Preparing to implement technology solutions to aggregate and analyze health data requires some important first steps and best practices. HEALTH PLAN MEMBER EXPERIENCE A s health plans face simultaneous pressures to improve quality and member experience, reduce costs, and meet regulatory requirements, a broad-based range of initiatives is required. These range from collaborating more closely with providers in the form of business incentives and technology integration to more closely engaging with members and analyzing, and even predicting their satisfaction. SAMPLE SIZE CALCULATOR USING AVERAGE VALUES Probability of incorrectly rejecting the null hypothesis that there is no difference in the average values. An Alpha of 5% to a 95% Confidence Interval. HEALTH PLAN QUALITY IMPROVEMENT PLANNING CHECKLIST Address Care Gaps and Preventive Care Utilize a targeted approach to reach out to members promoting compliance with preventive care and closing care gaps. Drive actions most effectively via a persona-driven approach that targets members by engageability, health status, and outreach modality preference. THE IMPORTANCE OF MEMBER AND PATIENT ENGAGEMENT Best practices and patient engagement solutions for targeted outreach and engagement that can have a significant impact on the quality of patient and health plan member care, health outcomes, informed decision making, healthcare costs, and patient/memberCARE GAP CLOSURE
Closing HEDIS care gaps. SPH Analytics’ HEDIS Care Gap Outreach helps close the gaps in member care which impact HEDIS compliance measures. We provide outreach to members, who have been identified as having gaps in their care, to educate and encourage these members totake action.
CALL CENTER SATISFACTION SURVEY A primary factor in determining loyalty and satisfaction is the healthcare consumer’s experience with the customer service department of their health plan or provider. Health plans and providers can rely on SPH Analytics’ Call Center Satisfaction Surveys to measure the perception of their patients and members who interact with customer service.SPH ANALYTICS
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BETTER TOGETHER Joining forces to improve quality and population health Read more STRONGER TOGETHER Joining forces to become the nation’s premier health plan market research and experience analytics firm Read more Top RankedTriple Aim
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POPULATION CARE™
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POPULATION ENGAGE™ ------------------------- Patient engagement is a two-way street that requires an in-depth understanding of the patient's experience coupled with targeted outreach to drive desired behaviors. -------------------------__
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> (SPH’s) superior analysis engine, guidance, and insight really > helped us improve our scores.*
> We greatly value our affiliation with COSEHC and SPH Analytics to > empower small, privately owned primary care practices like ours to > demonstrate their value and their quality capabilities.*
> We have better patient outreach. We can group patients based on > different care opportunities, such as diabetic patients and patients > who need preventive health screenings such as mammograms and > colorectal screenings, and know whether the patient is up to date.*
> We highly appreciate your experienced team in helping us move the > needle toward patient improvement. We also look forward to a > continued relationship this year, and we value your insight as a #1 > Population Health Vendor.LaShunda Long
DeKalb Medical Physicians Group*
> SPH Analytics has always played a strong role in helping us measure > member and provider satisfaction in a meaningful way, through > providing actionable data and results.Lisa Franchetti
Neighborhood Health Plan of Rhode Island PREPARE NOW FOR THE UPDATED 2019 MIPS REQUIREMENTSFind out more...
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